Youbill, Incorporated

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
If we should receive any further correspondence from either You Bill or *** *** *** regarding this issue I will re-open the complaint
Regards,
*** ***

Member solutions is the billing company hired by *** *** *** *** *** to administer billing agreement terms which allows customers to pay for services over timeThis includes but is not limited to handling all cancellation requests
***’s agreement term contract does not
expire until 11/11/2014, and there is no cancellation option on the accountWe were able to cancel the auto renew on her account, and her last payment will be due on the account on 10/25/
Per ***’s request I have placed a cease and desist on her account and we will stop contacting her regarding this matter
As per request of this claim we will place a do not call on her account
Please let us know if any further information is required regarding ***’s account and we will be happy to assist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:This would be all well and fine n most casesHowever
I did not receive any notification from *** *** or the billing company this had occurred?
How can you mail out a letter saying that I am past due, but not notify me that this part of my contract was coming into fruition,
3.That the I was still being charged, until I was already past due?
Regards,
*** ***

At the request of the client *** *** Martial Arts, this account has been cancelled with the last payment due on 11/15/

Per our records this account was cancelled with nothing further due on 11/22/2013. The last payment received by Member Soluitons was in Oct 2013. We welcome any proof from *** that displays where Member Solutions is still billing him. He can fax to our Customer Service
Team at ###-###-####
Our charges would be identified on bank or credit card statments as ***

Member solutions is the billing company hired by *** *** *** to administer billing agreement terms which allows customers to pay for services over timeThis includes but is not limited to handling all cancellation requestsWe received and verified the relocation information send for ***
*** account on 7/6/As part of the relocation process, outlined in the forms that we send to the customer, all payments must continue until the relocation information provided had been confirmed by the Member Solutions Legal departmentForms and supporting materials are reviewed within business days of receiptIf your relocation is approved according to the terms and conditions of your agreement, we will proceed with the settlement of your accountIf this information is not provided in a timely manner, or after review, does not meet the proper regulations, your account will remain active and payments will be due under the terms of your agreement
The call in question was reviewed by our call center manager, but will not be released for data security and compliance purposesOn the first call 5/13/the process and all of the documentation needed were explained thoroughly at the time of the call, including when payments would be dueAt that time *** *** stated that he was still in the process of moving, that he did not have this information yet, and that he already stopped the payments on the accountWhich he had stopped before the May payment on file and he made the May payment with the representative over the phone*** *** did send in some documentation on the 24th of June, however he was contacted and notified that the lease would need to be signed and to provide one other proof of move which he did so on 7/6/As the information needed was received on 7/6/and approved on 7/9/the last payment due on the account is that last payment of $due on 6/25/2015, and $in late fees, and $in processing fees as that payment has not yet been received to properly close out the account
Also, as requested is a copy of the agreement on file for *** ***The Terms and Conditions that highlight the relocation process are on pg#

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I contacted billing company indicating cancellation by phone and through certified mail immediately when I was aware of the issueI rescind the agreement due to fraud by the billing company and *** *** ***Their deception was made by omission and purposeful failure to state material facts of their automatic renewal process
Regards,
*** ***

At Ms*** request we will no longer call or contact her regarding this account The account is defaulted for non payment A copy of the billing agreement was sent to Ms*** on November 22,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Member solutions is the billing company hired by *** *** *** ***.to administer billing agreement terms which allows customers to pay for services over timeThis includes but is not limited to handling all cancellation requests Attached please find a copy of *** ***’s contract
with *** *** *** ***for her reviewIt shows both the automatic renewal checked off and for a month term and the amount of the payments for the automatic renewal as $and *** ***’s account has been drafted accordingly. Per request, I have added a no communication override on the account for *** *** and have set the account to no longer automatically draft payments moving forward, however remaining payments are due under this agreement. The automatic renewal for next year has been cancelled per email request of *** *** on 12/5/

Member Solutions is no longer pursuing payment on this account

Like I stated previously, my address was way more than the miles in their contractMember solutions continue to deny that the distance is less than 25, but any search engine will contest thatThe payment I should owe should not be zero amount

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I have already spoken to the owner of *** *** Martial Arts, who told me several of his clients have had the same problem with this billing company for the same reasonNo relocation orders list dependent namesThe owner is aware of the problems they've had with Member Solution's, and has kindly decided to contact Member Solution's to cancel the contract on my behalfHe said he has had to do it beforeI have never in my time in the military experienced such an un-military friendly companyI am hoping this ends the issue now that the owner has involved himself.
Regards,
*** ***

Member Solutions is the billing company hired by *** *** *** of Edmonton Inc to administer billing agreement terms which allows customers to pay for services over timeThis includes but is not limited to handling all cancellation requests
At the request of the client account number
*** for *** *** was cancelled on 5/11/with nothing further due

Member Solutions is the billing company hired by *** *** *** to administer billing agreement terms which allows customers to pay for services over timeThis includes but is not limited to handling cancellation requests The agreement on file for Mr*** contains the following
information: The terms and conditions on the reverse side of the agreement under Acceptance of Member states that the failure or inability of the member to use the facilities, classes or services of the business for any reason does not relieve or suspend the members obligation to make all payments required under this agreement on a timely basis, nor entitle the Member to receive a credit. Also stated in the terms and conditions under Death or Disability states that the member or his/ her legal representative may cancel the agreement if the member dies or becomes permanently disabledPermanent disability is a disability, verified by a physician, which precludes the member from using any of the business’ facilities for a period in excess of six (6) consecutive monthsThe disability paperwork was sent to Mr*** on 1/11/but was never returned for review. As of 5/31/this account is no longer being serviced by Member Solutions and Member Solutions does not report information to credit bureausIf Mr*** is currently being contacted by a collection agency it is highly recommended that he speak with them directly to settle his account

The information provided to MsPillstrom on the account ***-for *** *** for what is required for cancellation due to relocation is states as followsUnder the terms and conditions of the agreement for relocation it states: upon notice to MSI and business and satisfactory proof of relocation, Member may cancel the agreement if Member or Business moves more than miles from Business’ current locationWith the letter that accompanies the relocation questionnaire it states that if the relocation does not meet the proper requirements the account will remain active and payments will be due under the terms of the agreementThe information provided was not satisfactory, and did not meet the proper requirementsThe orders provided were non-funded temporary additional duty orders with no definitive timeframe
Additionally, per the terms and conditions of the agreement, under Acceptance of Member states that the failure or inability of the Member to use the facilities, service or classes or services of the business for any reason, except as otherwise provided herein does not relieve or suspend the Members obligation to make all payments required under this agreement on a timely basis, nor entitle the Member to a refund or credit
The auto renewal on the account is listed directly on the initial contract signedThe letter notifying of auto renewal is a courtesy service extended to our clients customers to welcome them back for another termThe letter itself has no bearing on the original contract signedThe auto renewal cannot be removed
The client is willing to provide a time credit for classes paid but not taken, however the account must stay active and current if *** *** would like to exercise that option and remove the do not draft placed on the account per his initial statement to the Revdex.com

Member solutions is the billing company hired by *** *** *** ** *** *** to administer billing agreement terms which allows customers to pay for services over timeThis includes but is not limited to handling all cancellation requests
*** *** contacted Member Solutions
regarding cancellation of account# *** * * on 12/28/The auto-renewal on the membership for *** *** had already started and *** *** was notified of it’s auto renewal prior to it's start via email on 9/25/Upon receipt of this cancellation notice via certified mail dated 12/29/*** *** was advised via email the membership has a day notice of cancellation and $cancellation fee*** *** has been in dispute of the cancellation notice and fee via phone, mail and email ever since
The last payment Member Solutions received on this account was on 11/25/The payment for 12/15/was returned to the customer by the bank as *** *** identified the transaction as not authorizedThere is no refund due on the accountAs the account stands now there is a pay off balance of $to cancel the accountThat pay off balance consists of the payments due for 12/25/2015, 1/25/2016, 2/25/and 3/25/as well and the $cancellation fee and a $late fee and $returned fee due from the return of the 12/25/paymentOther fees will accumulate if future monthly payments are not made in a timely manner up to an including the 2/25/and 3/25/final payments on the account
Member Solutions will extend *** *** an option to resolve this matter by paying for the 12/25/2015, 1/25/2016, 2/25/and 3/25/payments, and the fees and we will waive the $cancellation fee if he would like to pay before 1/25/($615.00)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: While the Youbill correctly states the contractual situation, I question the legality, or at a minimum, the business ethics, of using an automatic month renewal in evergreen clauseYoubill should adopt at most an at most month automatic renewal policy, and apply such policy to my two contracts
Regards,
*** ***

Regarding
Contract ***
"margin: 0in 0in 0pt;">
Contract on
file signed by customer on 3/28/states year auto renewal term
Original
contract term was from 3/28/2009-3/28/
Contract
renewed once from 3/28/2011-3/28/2013, and then again from
3/28/2013-3/28/2015.
Phone call and email to
stop auto renew on 9/23/for 3/28/was processed and account will no
longer auto renew, however this account is still under a term agreement until
3/28/
Contract
attached for reference
Regarding
Contract #***
Contract on file
signed by customer on 8/21/states year auto renewal term
Original
contract term was from 8/21/2012-8/21/2014.
Phone call and email to
stop auto renew on 9/23/for 8/21/was processed and account will
no longer auto renew, however this account is still under a term agreement
until 8/21/
Contract
attached for reference