1 800 Wheelchair.com

The manufacture has a clear policy as posted on the website that there are no returns for this chair and we tried asking them to make a exception and they said once the box was open they dont know if it was used or not and due to hygiene  issues we cant take it back.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

HI We already credited the customer fully I called the bank and they gave me Transaction Number: [redacted] please call your bank to confirm

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.refund for the return of a scooter I purchased via ups . amount...

I paid $199.06  amount refunded to me : $199.06 comments: I am satisfied case resolved . I like to thank you for your participation in assisting me in resolving this matter and your quick response after I contacted you . if you cant find my files on this case with the info I provided please feel free to contact me via phone or email                                                                                                            thank you                                                                                                         
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There  are no...

hygiene issues because this chair was never used. It was only removed from the box and examined. moreover the order confirmation I received stated: Keep all packing materials for 30 days in case a return is needed. This stated it could be returned. If it had been made clear to me that it could not be returned I would have cancelled the order on the spot. This website clearly conducts there business in an unethical manner
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Do to hygiene issues we clearly state on the site that we cant take it back

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The way I read this response from the business it looks as if they are saying that "I" sent the return item to the wrong address and they are going to be "kind enough, anyway" to refund me my money. As I said in my complaint...I sent the return item to the address that was on the return label that 1 800 Wheelchair sent to me. THEY sent me the wrong address so it is THEM that caused the issue. The item WAS received/left at the address that was on the label that THEY sent to me. Also...I, a few minutes ago, received a phone call from 1 800 Wheelchair. In that phone call the lady said that the item has not been received and that "I" sent it to the wrong address. She also said that she is not sure it they can refund me (in their response they say they will). She said they will have to investigate where it return item is and who may have sent the wrong label and then only a supervisor and make the decision as to if I will or will not get a refund. I then brought up to her that someone from her company called the manufacturer YESTERDAY and that they were told that someone in their own company sent a label to an address that the manufacturer has not used in over three years. After I told the lady on the phone this she told me she knew because it was her that called the manufacturer yesterday. How, then could she be telling me that "I" sent it to the wrong address. They are saying one thing in responses to you and then are telling me another thing and are not owing up to the fact that someone in their company made a mistake and they owe me a refund.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]...

[redacted]
[redacted]   Hello, since filing this complaint the company has refunded my $175 - thank you for your help.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 While it is correct that a shipping label has been sent to me on Friday afternoon (likely thanks to Revdex.com and this complaint) I would like to keep this file open until we actually receive a credit/ refund on my mother's credit card. This company, in my opinion, is not customer service oriented with regards to refunds, and my concern is that it will continue to drag on unless it is being held accountable by an overseeing body such as Revdex.com.This order was picked up by [redacted] at 17:50 on Friday July [redacted] so I anticipate that this file can be closed with satisfaction in the next week. many thanks.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

it already shipped via [redacted]

We will update the customer with tracking for the new wheels withing 24 hours

it was delivered see [redacted] Tracking number [redacted]

We were waiting for our quality department to issue the credit it will be done within the hour

HIWe tried to contact the customer a few times on the phone number ending in [redacted] with no answer we will try again today and we are offering the part for free please try to call us again if you didnt get trough the first timethanks

Hello,After our valued customer purchased the item on our website  the manufacturer's servers crashed and they were not able to fulfill any order sent to them at that (most people understand that sometimes things like this happen) so then we contacted all our customers about the situation and...

offered a 10% discount if willing to wait a week of cancel the order due to the delay in fulfilling the order, with this being said most of our customers agreed to wait and reflect the 10% discount back to their account. Keep in mind we are the liaison between our valued customer and the manufacturer, so in this case we do not have the ability to shi0p the item out ourselves. If we could we absolutely would to satisfy all due to inconvenience. Our customer [redacted] did agree to wait given that we accommodate her greater than 10% with an additional service of expediting her shipment. Furthermore we were able to accommodate a credit back into her account of $100.00. We even followed her request of conferencing her call with the manufacturer so she can hear the information and updated directly per her request. Due to the nature of the circumstance, the product that the customer ordered had a standard lead time of 5 business days, by the time the warehouse received access to all the orders it was on a Monday, we were able to rush her order before many others 1st to ship out that Tuesday for delivery Wednesday. Due to the weather the carrier was delayed 1 more business day, so instead of our customer receiving the item on Wednesday she actually received Thursday. Now due to her receiving item 1 day later than told, she is demanding that we accommodate her greater. We offered to return the product at our cost and provide her a full refund upon the return.Customer are always right and we have done all we can to provide our customer with the best service possible upon her request. Although this is now becoming cumbersome we are still willing to help her by a return on item.Thank you kindly,1800wheelchair

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 The only communication I have received up to this moment is the advice dated 10/**/14 stating that I would receive a $55.00 refund referencing order number [redacted], when in fact the original order number was [redacted].  To complicate matters further, if the [redacted] number is representative of the refund (for merchandise only), it is completely different from what they now claim per their response to you.  This issue will only be resolved when I receive the $62.00.   In the meantime, thank you for your efforts so far.
 [redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi  The order was already delivered to the customer see below link of proof of delivery[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been...

resolved because:

[Your Answer Here]
Been told for over a week that they were in stock and going to ship, but no tracking number is provided.  WHAT IS THE TRACKING NUMBER?????
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hiwe refunded $87.00 today for some odd reason the system didn't do it automatically please let us know if you have any issuesthanks[redacted]