1 800 Wheelchair.com

Review: We ordered a special needs jogger for our son. The advertised product stated that it would ship in 3-5 business days. Our money was immediately taken out of our account. Over a week later. when the product had not arrived, I contacted them to find out the order status. They told me it would ship the next week. After another week of hearing nothing, I contacted them again. I was told the product was not in stock and it was unknown when it would arrive. I asked to cancel my order and receive a refund. Two weeks later and still no refund or information on my order. I have contacted them twice by email without a response. When I called, I was told that their computer system was down and they could not give me any information about my order. It feels like a scam and all I want is my money back so that I can do business with an honest company.Desired Settlement: I would like a refund of my money by the end of next week.

Business

Response:

it was already refunded on [redacted]

Review: On July *, 2015, I placed an order for a wheelchair seat cushion (Order # [redacted]). On July [redacted], I discovered that the order was still being “processed”, and when I phoned to determine when I could expect delivery, I was advised that the item would not be delivered for another 1 to 2 weeks. I, therefore, canceled the order. To be fair, I was offered a discount for the inconvenience if I did not cancel the order. As my father needed the cushion without delay, I decided to pursue another company and subsequently canceled, anyway. I was advised that the $357.00 credit would not appear on my credit account for “5 to 6 days”. To date (as of 8/*/2015), the credit has not appeared on my bank statement, and my account with 1800wheelchair.com still indicates that the order is being processed. Subsequent communications failed to reverse the charge and, as of this date, the charge remains on my credit statement. All communications are documented. 1800WheelChair.com is quick to charge the credit card, but extremely loathe in providing credit when the order is canceled. As a side, the alternative company shipped the order in two days.Desired Settlement: Charges are to be reversed on the credit card which was used to order the canceled item.

Business

Response:

Hi We were waiting to cancel this order with the vendor the charge was already refunded see Transaction Number: [redacted]

Absolutely the best customer service I have ever experienced, and I'm ** years old and have experienced a lot! I would recommend this company to anyone! They went so far above and beyond the expected care, I couldn't believe it!

Review: I had purchased a wheelchair from this company and not being able to use it, I returned the wheelchair for a refund which was arranged by the customer service representative through e-mail transactions. I contacted the representative about the refund and was told that she would check into it and I have received no further correspondence.Desired Settlement: A refund of $99.00

Business

Response:

your arder was refunded Transaction Number: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had ordered and received a Transport Chair on 3-**-14. With my ordered, it was advertised free leg rest and carry bag with this order, but I only received the leg rest bag. I was told it was an error on the company's part and I would not get the carry bag. I filed a complaint with Revdex.com, but on the same day dropped it because I felt it may have been an honest mistake. The next day, 3-**-14 a lady from the company called me her name was [redacted] ext.[redacted] said "they will honor their mistake, and send me the carry bag and I should receive it the early part of the week 3-**-14"....That week went and gone, no carry bag. I called Evelyn, left a message on her voicemail, no response..I called Fedex, they have no record of this shipment. I feel like this has all been one big lie. I still have the message on my phone of the promise [redacted] said about sending the carry bag.Desired Settlement: This company needs to own up and keep their promise and send the carry bag that goes with this transport chair.

Business

Response:

HI Revdex.com

we did send out the other bag it takes between 5 to 7 business days to receive it this customer is filing complaints on a free gift that we accommodated and we sent it out we never said it will be shipped 100% with FedEx somtimes we use other carriers

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], before the matter is resolved, I would like the company to send me a tracking number or something to show it has been shipped. I was told it was shipped before and it has been longer than 5-7 business days.

Sincerely,

Business

Response:

hi see below the fedex Tracking number [redacted]it was delivered already

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This complaint is with 800wheelchair and manufacturer of chair, CTM HOME CARE PRODUCTS. I ordered for one of our residents, [redacted], a motorized wheel chair. First was told we would have it within 10 days but it took about 14-17, however the problem is this. we paid 2020.00 for the chair. we had it only a week or so and I called this company back to return item. (only used twice). They told me through email and phone call that they had notified manufacturer of return of this item, and I would hear from someone within a day or so. Waited a few days and nothing. I called. after being on hold forever it seemed, I heard the same thing that manufacturer was told, and they would contact me (meaning manufacturer) NOTHING again. I called 800wheelchair again, and they said that the manufacturer wanted me to call them. I got a number. I called. Spoke to a [redacted]. I got a rude reception. He told me (in so many words) that there would be a 35% restocking fee, that we had to pack it up in original box and send it to them at our cost, and of course the additional restocking fee of 35%. I told him the email I got said only 10%. he stated that they had a 35% fee. and pretty much told me they didn't care what email I got (not actually in those words)...that this product was not like a bike from Wal-Mart. its depreciates as soon as it is taken out of box.... I told him first off we paid an additional 250.00 to have "white glove" delivery b/c all that would be done would be chair dropped at curb if not the additional 250.00 wasn't paid, so we didn't have box. when I argued about the % fee again, I was irate, and he and I both got hot under collar, he hung up on my a couple times. when I called back I was told "well if you don't calm down I will hang up on you again.... I got disconnected, I assumed he hung up on me. I called back. during this call I noticed the email of which I spoke of was from 800wheelchair NOT from manufacturer (CTM HOME CARE PRODUCTS). so I apologized to [redacted] we laughed a few seconds, but then as we spoke I was told "get ready for a compromise" I told him that should come from 800wheelchair not either one of us. If their policy was 35% and 800wheelchair said 10% then we should be charged 10% restocking fee as it was stated, and then 800wheelchair should pay them the additional 25%. He said he would contact me back... he has not. I know they are waiting for me to call again so they can say something about 30days return etc but this is not professional on either one of their sides. THIS wheelchair was for a resident that was unable to comprehend what to do other than keep button pushed forward. she paid for this out of her money, money we want back minus only the 10% restocking fee. everything else should come from the company ctm home care products and 800wheelchair. this money could be put back in her trust here for her burial. This is just wrong every way shape and form. we are a nursing home... and we will NEVER ORDER anything from either one of these companies again. we have already started telling our residents family members about how this was treated and to buy their products elsewhere.Desired Settlement: we would like this chair returned, with only the 10% of purchase price of 1770.00 (this is minus the 250.00 white glove delivery) that was told to us, and[redacted] get back this amount, $1593.00.

The return delivery charge and the other 25% should be paid for by someone else not Ms [redacted].

Business

Response:

*To whom it may concern

the manufacture is charging us 35% we only charge the customer 10% please ask the customer to call us back again and we will be glad to return it for a 10% restocking fee but the customer will have too pay for shipping back see below our return policy

General Return Policy

30 Day Return Policy

We want you to be completely satisfied with your purchase. Items damaged during delivery or sent incorrectly will be fixed at [redacted]'s expense. You may return your purchase within 30 days of receipt - see below for exceptions. To qualify for a return, please note the following:

Product must be unused, clean and not damaged

Original packaging and materials intact. Drive brand products must remain in their retail packaging, cannot be opened.

Return shipping costs are the responsibility of the customer. Refused deliveries are subject to a 5% return shipping charge.

Restocking Fees: A 10% restocking fees applies to the following category of products: Power Wheelchairs, Electric Scooters, Stair Lifts, Wheelchair Cushions and Karman products, which have a 10% restocking fee. Please navigate to the specific product page for exact policy. A 15 % restocking fee applies to lift chairs and adaptive strollers. Golden Technologies lift chairs with heat and massage upgrades and premium fabric options are nonreturnable.

Refused deliveries are subject to a 5% return shipping charge

No Returns: There are no returns on the following categories of products: 'built to order' items, hospital beds, ultra lightweight wheelchairs, custom wheelchairs, lift chairs, wound care, incontinence items, wheelchair scales, nutritional products, Invacare cushions, Tempur-Pedic cushions, Invacare 9000 series reclining wheelchair and bath all safety products. Please navigate to the specific product page for exact policy.

Roll-A-Bout: Return must be made within 5 days of receipt.

Return Process: To return a product, the above conditions must be met. Furthermore, we require that all returns follow these instructions for proper processing:

Call or email request to Return Authorization Number (RA)

Warehouse must receive item within 15 days of an RA# being issued

Report via phone or email a tracking number to customer service

Items sent without an RA number cannot be credited

Refunds: All credits will be given after receipt and warehouse inspection approval.

Cancellations: If you cancel your order after it has already shipped we consider it a return and the above policies apply.

Review: On 08/[redacted]/2013, I attempted to purchase a wheelchair online through [redacted]. The order was processed as approved and I was contacted a few days later by [redacted]) and told that because I used an international credit card additional information was needed. Two days after providing the additional information I was again contacted by [redacted]who said that the order still could not be processed and the item would not be sent to me. My credit card statement for August 2013 does show a charge from 1800Wheelchair.com for $629.00. I asked [redacted]for a refund and was told that it would be processed within 48 hours. I checked my credit card statements for August and September and no refund had been issued. I contacted 1800WheelChair.com in October and was told by the representative Rose that I would be given a refund within 48 hours. I checked my statements for October, November and December and still no refund had been issued. I tried calling twice the support number (1[redacted] ) and spoke to a Nancy and Stephanie who said someone would contact me and there was nothing they could do. Both representatives hung up on me when I asked when someone would contact me. At this point I believe that 1800wheelchair.com has stolen my money.Desired Settlement: I would like to have my money refunded.

Business

Response:

HI

Review: I placed an order with 1800 wheelchair on 2/*/15. The product is for a personal wheelchair that was advertised to be delivered in 2 days or it's free. I called and spoke to a customer service rep after seeing that my order hasn't been fully processed. The rep was very unprofessional and would not directly answer any question I had regarding the shipment of my order as it was promised to be delivered the following day or it was free. I waited for an additional 2 days and emailed the company with no reply. The next day 2/*/16 I sent another email. As of today 2/*/16, I still have not heard back from the company and my order still shows it is still processing on my account with them. I need the chair to function daily, and due to the fact that my order has been processing for 6 days now, and I obviously did not receive the order in its promised 2 days I fully expect to have my charge refunded. This is my last attempt without a lawyer to have this taken care of.Desired Settlement: Expedited delivery of my wheelchair with full refund as promised in the advertising.

Business

Response:

the full refund was issued to the customer

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a belt to assist in transferring my son from wheelchair to bed/car. Their website said to measure WAIST which I did. The belt was delivered and was too small. I contacted the company listed on the packing slip only to find out that it was the manufacturer and not the company I ordered from. They said the correct measurement should be the hip and not the waist. They checked 1800 wheelchair's website and said they had the incorrect measurement info on their site. I contacted 1800 wheelchair for return information. They sent me a return label via snail mail to use for the return the incorrect belt to get the correct size. I sent the belt back to the manufacturer using the return label that 1 800 Wheelchair provided me. I was getting no help from 1800 Wheelchair as to when a correct size would be sent so I contacted the manufacturer and was told the size I needed was on back order. It was not due in until after I needed the belt so I asked 1 800 Wheelchair to just issue me a refund. I was assured by 1 800 Wheelchair (via an e-mail dated 6/*/15) that once the manufacturer received the return belt they would issue 1 800 Wheelchair a credit and at that time 1 800 Wheelchair said they would issue me a refund that would take 2-3 days. That has been over 1 month ago and after a few e-mails requesting to know what the hold up was all I got was a "please be patient" response. Since that response I have gotten nothing from them. Due to the lack of response from 1 800 Wheelchair I AGAIN had to call the manufacturer to see what the issue was. They informed me that they had talked to 1 800 Wheelchair (on 7/*) and that they told them they had not received the return even though [redacted] shows it was delivered. Come to find out that the return label that 1 800 Wheelchair sent me to get the belt to the manufacturer had the wrong address on it. The address on the label that 1 800 Wheelchair sent me was for a warehouse that the manufacturer had not used on over 3 yrs. Again 1 800 Wheelchair has made a mistake and is not taking responsibility for it. They should still send me my refund. PLEASE HELP!!!Desired Settlement: I would like 1 800 Wheelchair to do the right thing and refund my money since they have messed this up from the very beginning.

Business

Response:

HiThe item Was returned to the wrong place and we never got this back I will refund you the full amount anyway and we will follow up with you regarding the Return here is your Transaction Number: [redacted]1800wheelchairThank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The way I read this response from the business it looks as if they are saying that "I" sent the return item to the wrong address and they are going to be "kind enough, anyway" to refund me my money. As I said in my complaint...I sent the return item to the address that was on the return label that 1 800 Wheelchair sent to me. THEY sent me the wrong address so it is THEM that caused the issue. The item WAS received/left at the address that was on the label that THEY sent to me. Also...I, a few minutes ago, received a phone call from 1 800 Wheelchair. In that phone call the lady said that the item has not been received and that "I" sent it to the wrong address. She also said that she is not sure it they can refund me (in their response they say they will). She said they will have to investigate where it return item is and who may have sent the wrong label and then only a supervisor and make the decision as to if I will or will not get a refund. I then brought up to her that someone from her company called the manufacturer YESTERDAY and that they were told that someone in their own company sent a label to an address that the manufacturer has not used in over three years. After I told the lady on the phone this she told me she knew because it was her that called the manufacturer yesterday. How, then could she be telling me that "I" sent it to the wrong address. They are saying one thing in responses to you and then are telling me another thing and are not owing up to the fact that someone in their company made a mistake and they owe me a refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Your card is already refunded Sorry for the inconvenience

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We purchased a RoMedic ReTurn 7500 Standing Aid for $1400 from 1800Wheelchairs. The website said the item could be returned. The item did not work for our situation so we request a return. The return was approved. We sent the item back at our expense on Sept. **, 2015. We were promised a refund of $1400. To this date - 12/*/2015 we have not received a refund. We have made several requests during October, November and now December for the refund. We just keep getting the run around that they are working on the refund.Desired Settlement: We would like the refund of $1400 immediately.

Business

Response:

HI We already refunded the customer Transaction Number[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We have not received a refund of any kind as of 12/*/2015.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please check with you bank again today if you dont see it please call me directly [redacted]Yidi1800wheelchair

Review: I had placed an order for a "Travelite Transport Chair with Bag" to an address in New Jersey.

OrderDate: April **, 2014

Order#: [redacted]

Payment Method: Paypal

Order Amount: $145.70

My order was not processed for a week. On contacting after a week I was told that the order would not reach the destination on time for me to pickup. I "CANCELLED THE ORDER BEFORE IT WAS SHIPPED".

To this day (June **, 2014) I have not received a refund on the order.

I have called the company THRICE regarding the refund. Each time the answer was that "the agent could not reach their [redacted] to check on status".

The last two calls were on:

May **, 2014 15:36:00 Hrs EST: Answer: Refund will be processed and an answer will be send on my email.

June **, 2014 15:23:00 Hrs EST Answer([redacted]): Cannot reach [redacted]. Re-directed to [redacted]'s voicemail.Desired Settlement: Refund charged amount on cancelled order to my paypal account through which the payment was made.

Business

Response:

Hi we already refunded the full amount

thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I just received an email from Paypal stating that the business has refunded the money.

Thank you.

Sincerely,

Lousy Customer Service

received item is not what I expected. contacted 1800wheelchair.com about a return. That was over 3 weeks ago. Today I receive email about shipping status. I inquired about a return and refund not shipping status when I already have the product.

run away from this place

I wanted to gift my grandfather with a wheelchair for thanksgiving I talked to [redacted] at 1800wheelchair and she was so helpful, Thank you [redacted]. granpa loves his new wheelchair !!!

Review: I ordered a wheelchair on 6/**/2015 (order#[redacted]) and my credit card was charged on 6/**/2015. On 6/**/2015, I called the company and spoke with [redacted] to check on the status since I didn't receive any further notification other than the confirmation number on 6/**/2015. At that time, she notified me that the item is no longer available. I asked to why they processed the credit card transaction and she stated that the process is automatically done. So after more conversation, I decided on a different wheelchair and she said the order would be sent for processing, giving me an order# [redacted]. I explained that I needed the wheelchair by Friday, 7/**/2015, and she said that would not be a problem. Not hearing anything as of today, I called again and spoke with [redacted], and after 15 minutes, couldn't find my order. I told her that I wanted the order cancelled and my credit card credited the $194.00. She said ok and that I would receive an email confirmation, which never happened. I also asked to speak with the supervisor, who's name is [redacted], and I was told that she wasn't available. I gave [redacted] my phone number of contact for [redacted] to call, and I haven't heard from anyone.Desired Settlement: I would like a notification that my credit card has been refunded and I would appreciate an explanation on why this happened and an apology.

Business

Response:

Hi [redacted]We are sorry for you incontinence For some reason the rep you spoke with did not follow up properly and we take full responsibility.We already refunded your order your Transaction ID # [redacted].You should see it posted on your account immediately.Thak you [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted], thank you for your assistance in this matter, wishing you a great day!

Sincerely,

Review: On Friday January **, 2014 I ordered and paid for a wheelchair that was advertised on line. Since it did not have a way to pay for expidited service I then placed a call to the company. The service representative I spoke with told me I would have to wait two hours and call back. I did as instructed and the customer service rep that I spoke with assured me that the wheel chair would be delivered on Tuesday, January **, 2014. I explained to the service rep that I am due to have surgery on Thursday January **,2014 and would not be able to walk. She again assured me it would be delivered on Tuesday, January **, 2014. Today is Tuesday, January ** and when I checked the status of the delivery, it was suddenly on "backlog". I have been on the phone several times today trying to get the company to rectify their error to satisfaction and was told by Rose that she would call me back in 2 hours. 2 1/2 hours later I have been on the phone for 45 minutes and still this has not been rectified. The company is willing to send another chair, after I leave for surgeryDesired Settlement: Desired outcome would be to have the chair I was assured I would have today. And to get it no later than tomorrow.

Business

Response:

the customer was credoted back the full amount

Transaction Number: [redacted]

Review: On Dec. [redacted] I placed an order with 1800wheelchair.com for a wheelchair mounted tray table for my son. The website listed the product in stock and that delivery could be made within 5-7 business days. They immediately charged my credit card for the order in the amount of $149.99.

The week before Christmas I called regarding the status of the order since it had not been delivered to my son yet. At this time I was told the item was on backorder but assured it would be in stock and shipped by December [redacted]. I never received any notification that the item had been placed on backorder or that it was shipped following this call.

On January [redacted] I again called to find out the status of my order and at this time was told the item was on indefinite backorder. At this time I attempted to cancel the order, at which point I was placed on hold for in excess of 30 minutes, during which time I could here employees speaking to one another but ignoring me. Eventually I was hung up on. I called back three times and was treated similarly, with employees ignoring my request, feigning inability to hear me, and ultimately disconnecting the call each time.

Finally my son called and reached an employee claiming to be named Lady B[redacted] who stated the order had been cancelled but she could not and would not specify when the money would be credited back to my account. When he pressed the issue she claimed she could not answer the question and ended the call.Desired Settlement: I would like my order cancelled, confirmation of the cancellation, and the return of my money to my credit card that it was charged to.

Business

Response:

A credit has been issued Transaction Number: [redacted]thank you

Review: I returned 2 wheelchairs (Order #'s [redacted] & [redacted]) in mid-March. To date, I have not received any credits on my credit card that was used to purchase the wheelchairs. One chair was too small & the other was defective. I have e-mailed & called several times with no return mail or call. I'm very frustrated with the poor service.Desired Settlement: Full credit by end of April

Business

Response:

both accounts are credited

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 1-**-2015 I ordered a three wheeled power scooter from 1800Wheelchair.com. After ordering the scooter, I decided I did not want it. I called the company and told them to cancel the order. I never did get the product, which was fine with me. The scooter was returned to the company. I requested a credit to my credit card. I have called the company at least three times and they keep telling me the same thing--the credit will be issued in the next few days. To date I still have not received the credit for $1495.00. They charged my account for this amount the next day after my order was placed. SWo9 why is it taking so long for them to credit my account ? Any help you can give me will be greatly appreciated.

Business

Response:

We were waiting for our quality department to issue the credit it will be done within the hour

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I still have not received credit for the charge on my credit card.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

HIWe already credited the account Transaction Number: [redacted] if you like to get on the phone with your bank to see why it didn't post please call me at [redacted]

Review: Received the wrong size wheels on a chair ordered. They told me I had to remove the wheels from the chair and send them back, which I did, and they would send me the correct wheels. They confirmed they received the wheels last week, but they will not send the correct size wheels. Everything has been paid in advanced. They say it is completely their fought.

Now I have a useless chair and they keep saying they are sending out the new wheels everyday but they never go out day after day.Desired Settlement: The correct wheels or a refund on everything.

Business

Response:

The wheels were out of stock for a few days it ships out today from the warehouse the customer should have within 3 days

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Been told for over a week that they were in stock and going to ship, but no tracking number is provided. WHAT IS THE TRACKING NUMBER?????

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will update the customer with tracking for the new wheels withing 24 hours

Review: The wheelchair that they helped me select was the wrong size (based off what they told me the sizing for it should be). it was a customization wheelchair from tilite. when I received the chair, it was NOT sized for ME. they told me if I contacted the dealer, I would be able to work SOMETHING out. after contacting tilite (the company that actually makes the wheelchairs), they said they had no problem returning the chair, and that 1800wheelchair has a return agreement with them. after talking to 1800wheelchair reps, they told me they COULD return this custom chair BECAUSE of their contract with tilite, sent me a return authorization for THE WHOLE WHEELCHAIR, and promised a full refund of the chair's purchase price ($1868.25). after sending the chair back through fedex (for an additional 400 dollars), when I spoke with them today, a DIFFERENT rep said "we don't do refunds on custom chairs, no matter the dealer" and told me I was "just supposed to send the wrong sized part back". I have 3 phone conversations and an email telling me to send back the entire chair. now, they're claiming they can't refund/reorder the chair (with the adjustments needed) without more information. when I asked what they needed, they said they had to talk to their management. i'm still waiting for a response.Desired Settlement: I want them to accept the returned chair for the full purchase price (the chair had never been used, once we assembled it, it was obvious that I would be unable to use it), and use that refund towards the purchase of a new wheelchair. I have gotten a second party to confirm the measurements this time. I would also like them to remove the advertising that they "can help fit you in a wheelchair that's perfect for you", when their sales reps have no clue how to fit someone for a wheelchair, let alone OVER THE PHONE. I just want them to execute an exchange, to send me a wheelchair that actually fits me and accept the return of the ill-fit one. I would also appreciate a refund for the $400 I had to spend to ship the wheelchair back, though that honestly is the least important thing.

Business

Response:

To Whom It may concern

The customer called us to replace just the part and she returned the full chair although we states clearly on the return policy that custom chairs are not returnable but our vendor decided to tell the customer that thay will take it back we are trying to contact our vendor and see if they received it and they said not yet please ask the customer to provide information that she returned the chair and we will refund the full amount

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They have received the tracking number and confirmation that the entire chair was shipped back. also attaching a copy of the EMAIL in which it said to send back the entire chair. The tracking number, AGAIN, through FEDEX is [redacted]. I will also stress that I was told on several occasions that the I COULD send the chair back, because of a deal with TiLite.

I have given this information to every return rep I have spoken with.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As soon as the refund is processed, I'll accept it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

BTW they claim that they never authorized a return for the full chair only for the foot rest I called the sales rep and im trying to get this approved