1&1 Internet, Inc

Dear *** *** (Customer ID
# ***),
I sincerely apologize for any
inconvenience associated with this account, and the balance being sent to
collections
Unfortunately, there seems to have been an error in our system regarding the
free hosting credits that I had previously appliedDue to this, an invoice had
generated, the payment declined, and the balance was handed to our Collections
Team which locked your account
In order to assist you with this matter, we are pulling and
waiving the balance of $from our Collections TeamAt this time, your
account is once again active
Since this error had occurred and interrupted free time that
I had attempted to give you, once again, I am issuing free months of hosting
to your Business package (Contract ID #***), so that this time, the hosting
portion of your account will be covered free of charge up until 2/9/Please note,
that these free months only cover the monthly hosting charges which are billed
every months, in the amount of $per monthAny extra features, or
annual domain name renewal fees are not included within the free hosting
credits
I will watch this account to make sure that the hosting
credits are properly applied through the system this time
Moving forward, after the free time that has been issued is up, this hosting
package can be downgraded with our Retention Team in order to lower the monthly
paymentsThey can be reached by phone at: ###-###-####
Please feel free to contact us here in the Solutions Team by
phone at: ###-###-####, or via email at: [email protected]
should you require any additional assistance
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc.http://www.1and1.com

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with the billing and cancellation of your account
In regard to this particular matter, we are completely
waiving the outstanding balance of $
Along with that, we wish to confirm that this account has
since been cancelled. You will no longer be billed or invoiced for this
service in the future
For the record, we have also added you to our “Do Not
Contact” list
Once more, we apologize for any inconvenience that has been
caused here
Thank you
*** ***
Customer Care
1&Internet Inchttp://www.1and1.com

I asked to speak to a supervisor and they refused I called back more times and still refused to allow me to speak to a supervisor Your staff are rude and unwilling to help All they wanted to do is sale me a new package instead of fixing the issue

Complaint Detail / Problem
Nature of Complaint:
Billing or Collection Issues - No Detail Provided
select
Problem:
My wife *** ***-*** (***) started
having her website with 1&since 2005, and I *** *** had a website with 1&for 2-years until This claim is with regards to my wife's account.Our child was born in May and we informed & that we have decided to bring the website downWithout our knowledge the company continued collecting money from out credit card for 8-monthsIn Decwe discovered that and asked our credit company (*** ***) to take action*** *** managed to collect the last three months from & 1&made a claim against us with *** *** master card for the three months, and we proved that we cancelled the service in June Following this 1&turns around and hires a collection agency by the name of "*** *** *** ***." and makes a claim with them for the amount of $Our case # is ***.Interestingly 2-years ago we had the same dispute with 1&which came to Revdex.com and we won the case1&had to compensate us and offered us to come backUnfortunately we agreed!I am eager to know where else is 1&going to make the next claim against us!!**: Revdex.com has indicated on its website that there are numerous claims against 1&1, and our case has been repeated itself in a sense that after customers cancel their services 1&keeps charging them
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Desired Settlement / Outcome
Desired Settlement:
select
Desired Outcome:
I am asking for four months (June-Sept) worth of around $after tax which 1&shouldn't have withdrawn money from our acc+ $worth of time since the company is making claims to numerous organizations.I would also like Revdex.com to make these unethical actions more public since the company is continuing with what it has been doing for years.Maybe a report to the authorities

Firstly, I still have a domain registered through this business and plan on keeping itThe issue I have is that shortly have registering the domain, I can only assume what was one of their marketing team members called me and spoke to me about my satisfaction with the serviceAt one point during the conversation the employee mentioned that I could try their service for up to days and if I was not satisfied that I could cancel the service and not be chargedSo I used the service for less than days, realized it wasn't what I was looking for, and canceled the service and moved onWeeks later I received a bill from them quoting the amount that listed the amount I was told the service would cost AFTER the daysThe bill read that I owed them this moneyEither the employee was misinformed and misinformed me or there was shady actions going on that resulted in me receiving bills and eventually 1&hiring a collection agency to collect the amount from me

*** *** *** *** ** * *** I sincerely apologize for any inconvenience associated with the attempted charges in question and claims to active services
"margin-right: 4.5pt;">Regarding this particular matter and the voicemail that I left you today (10/19/16), what you are explaining here sounds like fraudulent activity against you, in the way that your credit card/personal information had been compromisedWe have seen similar situations such as this with our company, along with many others. Through the credit card/personal information being obtained elsewhere by a hacker or whoever/however it may have been, online orders and accounts are then placed with 1&1, *** *** *** *** After looking over the Case History from earlier today, I see that after you had contacted us our Security Team deemed this account as being fraudulent, and has issued an immediate cancellationAlong with that, we are pulling and waiving the balance of $from our Collections Team, and you will not be contacted regarding this againFor your records, this has not, and will not affect your credit Moving forward, there will be no further problems in reference to you being billed or invoiced by 1&Internet Incsince this account has been canceled due to its fraudulent nature Once more, we apologize for any inconvenience that has been caused here Thank you David M*** Customer Care 1&Internet Inc.http://www.1and1.com

I purchased a domain name from 1andonline; I paid with a *** ** *** credit card; I received a confirmation email that my domain was activated but when I went to my account control panel on 1and1.com I could not find my domain being available; after calling customer service I was told that my domain was hold for security reason and had to call a certain number; this number had only a answering system telling me to leave a message to report if my domain name got abused which was not the case except by 1andthemselves I finally concluded...Then I found an email from 1andasking me to send them a copy of a valid ID confirming it was me who purchased itAs I am not an American citizen yet but I am living legally between the country of Colombia and the US I took myself a picture of my Colombian passport opened at the page of my long term American visa with the American Visa card I paid my new domain withApparently they still didn't accept it because it has been days now that they

I would NEVER recommend this service to ANYONE! I subscribed to a monthly subscription to this company and purchased my domain name through themI got a call a couple weeks after my activation from a sales guy who talked me into upgrading my account for the same price I was anticipating payingMy balance did not change, as the sales guy promised! However, a couple days before the bill was due all of a sudden my subscription was “ MAGICALLY” changed to a yearly subscriptionWhen I called to inquire about the changes I waited mins on hold just to talk to someone who had very limited English speaking skills, and to have them state there’s nothing they could do except cancel my contract! They had NO explanation as to why I was being charged yearly vs monthly like I OPTED! He then transferred me to technical supportThe lady that took my call had to be reminded to pull my account notes up, also couldn’t explain the chargesI advised her I was looking to switch providers due to their less than helpful deminor and scam like proceduresThe lady told me it was in my contract that I couldn’t switch providers for days! I advised her that was not in my contract, and she couldn’t find it eitherShe then stated she was going to transfer me back to billing- as I was trying to advise her I wanted to speak with a manager in that department she cut me off mid sentence and cold transferred meI have been on the phone for minuets and still have no resolution!
Take your money and business to businesses who care and will stand behind their product and services, and treat you like the paying customer you are!

Was scammed over $10,000USD-over the last 8months-I checked the IP address-*** and it came up with 1&Internet I've called numbers and no answer or disconnected I was given an alternate number from ARIN is the American Registry for Internet Numbers The CEO gave another number that does not work Even emailed twice but no answer, now Im wondering if this company exist

I ordered a hosting package and a domain name from this company days ago and have not gotten any type of email with information on what I orderedThe domain name I wanted still says availableThe money was taken out of my bank account alreadyI tried calling the company and was put on hold for too long so I had to hang upThe only other place I was able to get assistance was twitter, but they just keep saying they are looking into itThey don't know how long this will take to get resolved and are refusing to give me a refundI submitted proof that money was taken out of my bank account by the company so I should be getting a refund if they can't provide the service

I cancelled my domain within the time frame specified by the companyThey still took money out of my account and have not refunded itIve asked them to refund it and received no response

I requested 1andto renew my domain on May 8, I was told, over the phone that, domain renewal fee will be $14.99, the same price as listed on 1andwebsite and I agreed
On May 11, 2016, 1andsupport email me that the domain has been renewed(see email below)
On June 5, 2016,I found out that my domain was not renewed because I was not receiving my emails for a while
I contacted 1andcustomer serviceI was told that there was a mistake by 1andand the situation will be resolved and the fee will be $14,domain renewal feeA few hours later, I received a call from 1andcustomer service to send a signed fax form
On June 6, 2016, I faxed the sign form
On June 8, 2016, I received an email from 1andcustomer service that the domain will not be renewed because I do not agree to pay for undisclosed amount of domain redemption feeI was not notified about domain redemption fee in any of the conversation or email exchange prior to June 8,
It is clearly

I signed up to get a domain and also to get it hosted, however my website never worked, and I was charged for so long, and I didn;t know

So I originally never heard of this company until I was checking my credit card statements back in December and found a charge from this companyNow, I had not used this card for over half a year so I was suspicious of the charge and tried contacting them to figure out what I was being billed for After several unsuccessful attempts at trying to contact them and being put on hold for an hour each time, I was finally able to talk to one of their representatives over the phoneWhen I asked to find out what it was that I supposedly purchased I was told that it was a website domain nameI have never tried to make a website before, so I figured that somebody might of stolen my credit card information and purchased the domain name using my informationWhen I asked for what the website name was (so I could go to the website and get more information on who possibly stole my credit card information), the representative sounded kind of panicky and ended up hanging up on me I called a

This company clearly states if your not satisfied you make one click and you can cancelThis is not the case at all and fraud to meYou have days otherwise your binded by the contract and this company makes it so you can't cancel periodWhen you click cancel account it goes to an error page than you call customer service and they tell you need to send them an authorization form to cancel itThe link doesn't work and you can't cancelThis business should be put down as fraudI never seen anything like itI contacted them weeks straight and charged my account and now they say I cant cancelNot only that there VPS is supposed to be unmanaged but they use ah hardwired firewall and only ports open are *** *** ** periodWaste of money

In regard to Complaint ID #***, we are issuing a full refund of the $charge, as per our Day Money Back Guarantee that is associated with the MyWebsite PackageThis refund will be processed to the *** email on file under the account which is: [email protected] customer will receive the *** email referencing this in the next day or
Thank you, and have a great day
*** ***
Solutions Expert
Caretaker Team

I purchased a domain several days ago through 1and1.com After days I am still unable to manage the domain name at all I did notice that my money was immediately collected at the time of purchase, however the product was never delivered This is a scam I have never had to wait for a domain to be "setup." I confirmed that money was collected from my bank account, however no product was delivered upon payment I logged into the 1and1.com control panel and no invoices are listed This is extremely suspect and will be reported to the Attorney General of Massachusetts I attempted to contact customer support, but was huon when I asked about the status of my domain name I believe that 1and1.com is actively engaging in advertising and fraudulent billing practices Legal counsel has advised that I file a formal complaint with the Attorney General which will be submitted on Monday April 11th This company is not accurately representing their services and also en

About five years ago I had to build a website for a class projectI cancelled all services a month laterNow every year for the past five Years they send me a bill for $and every year I have to call866-258-and wait min for a rep to pick up explain the situation to them, have them apologize and waive the fee then wait to start up the cycle again next year

Do not work with this company1&Internet is not a legit companyTheir initial fee was attractive to sign me up and once I paid, I never got the service I purchasedI called them to get customer support and all I got was the round aroundAnnoyed by their lack of customer service, I canceled my service and months later, they debited / STOLE $from my bank accountI placed a dispute with my bank and they submitted to the bank a FORGED agreement that I had extended service and never cancelledNOT TRUE! Three years after cancelling their service, I just received a past due / collections bill for another $--- for what? A service not provided and cancelled years agoI called them upset and demanded a confirmation # for the cancellation and they told me: "It is what it is."
If you, unfortunately, have worked with them and are not satisfied - call your bank and block them from debiting your accountThey will continue to do so

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***