[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have lost so much business and money because of loss of this homepage that $does not help me at allI need the homepage to be restored and working as it was before.Otherwise, I will file a lawsuit for loss of business Regards, [redacted]
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with your account Our records indicate that the domain name: [redacted] .net had physically renewed on 2/1/16, which was the same day that you had requested the cancellation of this domainWhen a domain name renews, the invoice can be generated anytime within a couple of days to a month later, depending on the account date that is set up for the contract that the renewal falls underDue to this, you received an invoice on 2/25/for a domain name you had canceled on the same day as its renewal had occurredRegarding the domain: [redacted] .net, that had renewed on 1/18/16, but was not canceled until 2/22/It seems that the refund we attempted to provide to you as a courtesy for that domain, ended up clearing the balance associated with: [redacted] .net To avoid these types of situations, we send domain renewal notifications at 60, 45, and days preceding the domain renewal(s), in order to provide you with ample time to cancel, or turn off the auto-renewal, for any domain name(s) that you are no longer interested in In order to assist you further, we are refunding you the $charge that was associated with the domain: [redacted] .netPease allow 3-business days for this refund to be processed to your [redacted] account of: [redacted] @***.com Along with that, there is no physical lock under your account, everything is currently active Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the attempted charges in question and claims to active services In regard to this particular matter, what you are explaining here sounds like fraudulent activity against you, in the way that your credit card/personal information had been compromisedI have seen similar situations such as this with our company, along with many othersThrough the credit card/personal information being obtained elsewhere by a hacker or whoever/however it may have been, online orders and accounts are then placed with [redacted] ***, etc After investigating this matter further, I can confirm that the service has been canceled due to fraudulent activityIn order to assist you with this matter, we are removing your account from collections [redacted] will remove you from any list that they have, and this will not, and has not, affected your credit Moving forward, there will be no further problems in reference to you being billed by 1&Internet since this account has been canceled due to fraudulent activity Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of this account, and the balance being sent to our Collections Team In regard to the voicemail that I left, I can confirm as you had stated that this account has been canceledMoving forward, you will no longer be billed or invoiced for this canceled service That being said, per your request there is nothing I would rather do to help you here, than refund you for the total amount of $ However, this task has become slightly more difficult since the credit card on file is no longer activeIf this complaint was filed, and you did not pay [redacted] , I could have simply pulled and waived the balance from them for youSince you have paid [redacted] and request a refund, I would need you to provide a current credit card in order for me to process the refund directly to you Please understand that I realize this may not be the answer you are looking for, involving giving us new credit card information, however, this is a system restriction, and I have no way around it as we do not accept or process/issue checks I can assure you, that if we speak over the phone, and you provide a current credit card for this refund to be issued to, there will be no other charges or activity associated with 1&Internet Incon that card, once you have received the refund Please feel free to contact me here in the Solutions Team by phone at: ###-###-####, or via email at: [email protected], so that I can assist you further Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] I sincerely apologize for any inconvenience associated with the transfer of your domain: [redacted] Our records indicate that all issues with the transfer of this domain have been resolved, and the WHOIS database now shows that: [redacted] , is registered with [redacted] ***As referenced by our Technical Specialist, Tristan, who had contacted you, there was a delay in the processing of certain requests which requested WHOIS updates, and a fraction of our customers were affected by this matterThe requests had been backlogged, have since processed, and there are no longer any outstanding problems Once more, we apologize for any inconvenience that has been caused here David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
1andis the best web hosting we have found anywhere! Very prompt, reliable customer service, very fast upload speeds, and easy to use cpanel interfaceWe have migrated all of our accounts over to 1and1, and are encouraging all of our customers to do the same! Not only can you quickly and easily get live support on the phone (if needed), but they will actually call you backThey offer free privacy for the primary domain, many other nice extras, and their pricing is wonderful for the qualify and scope of service
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred with the invoices generated for your domain orders Unfortunately, we are currently experiencing a “Billing Bug” in our system, that is affecting a certain number of new domain orders to customers, by not applying the correct promotional rate to the invoice that generates for the domain order placedWe are working on having this matter resolved as soon as possible That being said, we are refunding you all invoices which have been billed for a total amount of $ 33.94, due to the issue at handPlease allow 3-business days for this refund to be processedAside from that, since you have only been billed for of the domains that you have ordered thus far, please contact us at: [email protected] , if you receive an invoice(s) for an amount of anything more than $for the last domains, and we will be more than happy to make the adjustment for you Once more, we apologize for any inconvenience that has been caused here, and are working very hard to resolve this matter Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has been caused here According to our records, I see that one of our Solutions Team agents reached out to you, and informed you that the issue which occurred has been resolved, as the balance of $that was outstanding for the SSL Certificate has been waived, and the feature itself canceled, since you no longer wanted itYour account is fully functional at this time Due to this inconvenience, we have also issued you an additional months of service to be added to the length of this particular hosting package contract Once more, we apologize for any inconvenience that you have experienced David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred here with the transfer of your domain: [redacted] to another provider As this particular matter is that of a domain transfer nature, I will forward the information contained within your complaint, to my Domain Specialist, in order to investigate the referenced issue further They will be in contact with you shortly, to inform you of any updates which lead to a possible resolution in regard to this case Once more, we apologize for any inconvenience that has been caused here [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of your account In regard to this particular matter, at your request, the account has been canceledWe will refund you the most recent invoice from 3/6/($19.98), due to what has happenedPlease allow 3-business days for the refund to be processed to the credit card You will no longer be billed or invoiced for this service in the future, since the account is no longer active Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The account is still active and my domain has not been releasedMy account info is still on file with my loginI want my domain released and the account canceledWhen my domain is able to be bought by another register and I can no longer login then and only then will I be satisfied Regards, [redacted] ***
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of your account According to our records, at your request the account in question was canceled yesterday, (12/4/14) with our Cancellation TeamThey have also waived the balance of $ that was due from the November invoice In order to assist you further, I am issuing you a refund of $ which was the cost of the invoice you paid in November of You will receive this refund to your [redacted] account ( [redacted] @***.com) within 3-business days Moving forward, you will no longer be billed or invoiced for any service, since this account is no longer active Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the billing and cancellation of the DIFM Feature In regard to this particular matter, the DIFM (Managed by Experts) Feature has been canceled, and our records indicate that we have issued the $refund to you as of 5/20/ I can assure you, that the money has been released on our end, and if it is not yet physically available within your account, there is no reason that your bank/credit card provider should not be able to see that there is a pending refund transaction, as we deal with these cases on a daily basis Aside from that, due to this inconvenience, we are also refunding you the only other invoice under this account, which is the $ invoice you had been billed for in regard to a year registration for the domain: [redacted] Once more, we apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] , # [redacted] ), I sincerely apologize for any inconvenience that has been caused here According to our records, at this time, you have been refunded for all of the invoices that were billed under either of these accounts Please keep in mind, that your bank or financial institution may have a brief hold time of 24-hours, but besides that, we have refunded all of your past charges Moving forward, you will no longer be billed or invoiced for any service, since there are no active accounts in your name Once more, we apologize for any inconvenience that has been caused here David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the MyWebsite Feature, and balance being sent to collections In order to assist you with this, we are removing this account from collections [redacted] will remove you from any list that they have, and this will not, and has not, affected your credit As well, we are wiping clean the outstanding balance of $ ($38.97+$Late Fee) that you have with either [redacted] or 1&Internet No more money will be owed on this account and you will no longer be required to contact [redacted] or 1& Internet regarding this unfortunate situation That being said, for your records, as referenced, this account has been canceled and is not activeMoving forward, you will no longer be billed or invoiced for this service in the future Once more, we apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] , I sincerely apologize for any inconvenience associated with these charges and claims to active services In regard to this particular matter, what you are explaining here sounds like potential fraudulent activity against your husband in the way that his/your credit card information had been compromisedI have seen similar situations such as this with our company, along with many others Through the credit card information being obtained elsewhere by a hacker or whoever/however it may be, online orders and accounts are then placed with 1&1, [redacted] , [redacted] ***, etc We have not been able to find any account under your name, or associated with the email/street address referenced in the Revdex.com ComplaintSince none of this information pertains to any given account in particular, in order to assist you with this, we need for you to provide the first name of your husband, to locate any account/s that may be in his nameOnce we are able to track down these accounts, we can give you the proper information that references them, so that this matter can be investigated furtherTypically, cases such as these are handled by our Security Team, as they handle Fraudulent Accounts, and would be better off suited to research this situation for you, and come to a resolution We await any further information that you can provide to assist you further Once more, we apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc http://www.1and1.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There was another charge on 10/for another $that shows on my bank statement as a recurring chargeI am guessing if it is not corrected on your end I will be charged again on 11/and again and again and again until someone there can stop itI can stop it through my bank for a fee but I should not have to do that I did send a copy of my bank statement on 11/to your billing department showing this recurring charge on 10/ Regards, [redacted] ***
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with this order In regard to this particular matter, it seems that the attempted order had been held up by our Security Team due to the information provided under your first and last name1&Internet Increquires a valid name in which ownership for the domain name can then be placed under, however, we were only provided with the initials “ [redacted] *.” under your name information Due to this, the Security Team would have required additional verification from you so that the order could be successfully processed That being said, the attempted order has been canceledThe pending charge on your bank statement in the amount of $was only a Test Charge, to verify if the credit card information you provided was validThis pending charge will automatically drop off of your bank account, if it has not yet alreadySince this account was never activated, and no invoice had been generated, we have not been able to physically debit any payment from you Moving forward, you will not receive any invoices, since you have no active service with us Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the attempted charges in question and claims to active services In regard to this particular matter, what you are explaining here sounds like fraudulent activity against you, in the way that your credit card/personal information had been compromisedI have seen similar situations such as this with our company, along with many others Through the credit card/personal information being obtained elsewhere by a hacker or whoever/however it may have been, online orders and accounts are then placed with 1&1, [redacted] , [redacted] ***, etc After investigating this matter further, I can confirm that the service had been canceled due to fraudulent activity back on 10/14/ Along with that, we are waiving the outstanding balance of $from under this account Moving forward, there will be no further problems in reference to you being billed by 1&Internet since this account has been canceled for fraudulent activity Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with your account In regard to the voicemail that I left, I can confirm that your account is currently active You have complete access to all features and services within your Control Panel at this time As it is outside of our scope of support, if you require further assistance with your MyWebsite Plus hosting package, you will need to contact the MyWebsite Team by phone at: ###-###-####, or via email to: [email protected] Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have lost so much business and money because of loss of this homepage that $does not help me at allI need the homepage to be restored and working as it was before.Otherwise, I will file a lawsuit for loss of business Regards, [redacted]
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with your account Our records indicate that the domain name: [redacted] .net had physically renewed on 2/1/16, which was the same day that you had requested the cancellation of this domainWhen a domain name renews, the invoice can be generated anytime within a couple of days to a month later, depending on the account date that is set up for the contract that the renewal falls underDue to this, you received an invoice on 2/25/for a domain name you had canceled on the same day as its renewal had occurredRegarding the domain: [redacted] .net, that had renewed on 1/18/16, but was not canceled until 2/22/It seems that the refund we attempted to provide to you as a courtesy for that domain, ended up clearing the balance associated with: [redacted] .net To avoid these types of situations, we send domain renewal notifications at 60, 45, and days preceding the domain renewal(s), in order to provide you with ample time to cancel, or turn off the auto-renewal, for any domain name(s) that you are no longer interested in In order to assist you further, we are refunding you the $charge that was associated with the domain: [redacted] .netPease allow 3-business days for this refund to be processed to your [redacted] account of: [redacted] @***.com Along with that, there is no physical lock under your account, everything is currently active Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the attempted charges in question and claims to active services In regard to this particular matter, what you are explaining here sounds like fraudulent activity against you, in the way that your credit card/personal information had been compromisedI have seen similar situations such as this with our company, along with many othersThrough the credit card/personal information being obtained elsewhere by a hacker or whoever/however it may have been, online orders and accounts are then placed with [redacted] ***, etc After investigating this matter further, I can confirm that the service has been canceled due to fraudulent activityIn order to assist you with this matter, we are removing your account from collections [redacted] will remove you from any list that they have, and this will not, and has not, affected your credit Moving forward, there will be no further problems in reference to you being billed by 1&Internet since this account has been canceled due to fraudulent activity Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of this account, and the balance being sent to our Collections Team In regard to the voicemail that I left, I can confirm as you had stated that this account has been canceledMoving forward, you will no longer be billed or invoiced for this canceled service That being said, per your request there is nothing I would rather do to help you here, than refund you for the total amount of $ However, this task has become slightly more difficult since the credit card on file is no longer activeIf this complaint was filed, and you did not pay [redacted] , I could have simply pulled and waived the balance from them for youSince you have paid [redacted] and request a refund, I would need you to provide a current credit card in order for me to process the refund directly to you Please understand that I realize this may not be the answer you are looking for, involving giving us new credit card information, however, this is a system restriction, and I have no way around it as we do not accept or process/issue checks I can assure you, that if we speak over the phone, and you provide a current credit card for this refund to be issued to, there will be no other charges or activity associated with 1&Internet Incon that card, once you have received the refund Please feel free to contact me here in the Solutions Team by phone at: ###-###-####, or via email at: [email protected], so that I can assist you further Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] I sincerely apologize for any inconvenience associated with the transfer of your domain: [redacted] Our records indicate that all issues with the transfer of this domain have been resolved, and the WHOIS database now shows that: [redacted] , is registered with [redacted] ***As referenced by our Technical Specialist, Tristan, who had contacted you, there was a delay in the processing of certain requests which requested WHOIS updates, and a fraction of our customers were affected by this matterThe requests had been backlogged, have since processed, and there are no longer any outstanding problems Once more, we apologize for any inconvenience that has been caused here David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
1andis the best web hosting we have found anywhere! Very prompt, reliable customer service, very fast upload speeds, and easy to use cpanel interfaceWe have migrated all of our accounts over to 1and1, and are encouraging all of our customers to do the same! Not only can you quickly and easily get live support on the phone (if needed), but they will actually call you backThey offer free privacy for the primary domain, many other nice extras, and their pricing is wonderful for the qualify and scope of service
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred with the invoices generated for your domain orders Unfortunately, we are currently experiencing a “Billing Bug” in our system, that is affecting a certain number of new domain orders to customers, by not applying the correct promotional rate to the invoice that generates for the domain order placedWe are working on having this matter resolved as soon as possible That being said, we are refunding you all invoices which have been billed for a total amount of $ 33.94, due to the issue at handPlease allow 3-business days for this refund to be processedAside from that, since you have only been billed for of the domains that you have ordered thus far, please contact us at: [email protected] , if you receive an invoice(s) for an amount of anything more than $for the last domains, and we will be more than happy to make the adjustment for you Once more, we apologize for any inconvenience that has been caused here, and are working very hard to resolve this matter Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has been caused here According to our records, I see that one of our Solutions Team agents reached out to you, and informed you that the issue which occurred has been resolved, as the balance of $that was outstanding for the SSL Certificate has been waived, and the feature itself canceled, since you no longer wanted itYour account is fully functional at this time Due to this inconvenience, we have also issued you an additional months of service to be added to the length of this particular hosting package contract Once more, we apologize for any inconvenience that you have experienced David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred here with the transfer of your domain: [redacted] to another provider As this particular matter is that of a domain transfer nature, I will forward the information contained within your complaint, to my Domain Specialist, in order to investigate the referenced issue further They will be in contact with you shortly, to inform you of any updates which lead to a possible resolution in regard to this case Once more, we apologize for any inconvenience that has been caused here [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of your account In regard to this particular matter, at your request, the account has been canceledWe will refund you the most recent invoice from 3/6/($19.98), due to what has happenedPlease allow 3-business days for the refund to be processed to the credit card You will no longer be billed or invoiced for this service in the future, since the account is no longer active Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The account is still active and my domain has not been releasedMy account info is still on file with my loginI want my domain released and the account canceledWhen my domain is able to be bought by another register and I can no longer login then and only then will I be satisfied Regards, [redacted] ***
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of your account According to our records, at your request the account in question was canceled yesterday, (12/4/14) with our Cancellation TeamThey have also waived the balance of $ that was due from the November invoice In order to assist you further, I am issuing you a refund of $ which was the cost of the invoice you paid in November of You will receive this refund to your [redacted] account ( [redacted] @***.com) within 3-business days Moving forward, you will no longer be billed or invoiced for any service, since this account is no longer active Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the billing and cancellation of the DIFM Feature In regard to this particular matter, the DIFM (Managed by Experts) Feature has been canceled, and our records indicate that we have issued the $refund to you as of 5/20/ I can assure you, that the money has been released on our end, and if it is not yet physically available within your account, there is no reason that your bank/credit card provider should not be able to see that there is a pending refund transaction, as we deal with these cases on a daily basis Aside from that, due to this inconvenience, we are also refunding you the only other invoice under this account, which is the $ invoice you had been billed for in regard to a year registration for the domain: [redacted] Once more, we apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] , # [redacted] ), I sincerely apologize for any inconvenience that has been caused here According to our records, at this time, you have been refunded for all of the invoices that were billed under either of these accounts Please keep in mind, that your bank or financial institution may have a brief hold time of 24-hours, but besides that, we have refunded all of your past charges Moving forward, you will no longer be billed or invoiced for any service, since there are no active accounts in your name Once more, we apologize for any inconvenience that has been caused here David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the MyWebsite Feature, and balance being sent to collections In order to assist you with this, we are removing this account from collections [redacted] will remove you from any list that they have, and this will not, and has not, affected your credit As well, we are wiping clean the outstanding balance of $ ($38.97+$Late Fee) that you have with either [redacted] or 1&Internet No more money will be owed on this account and you will no longer be required to contact [redacted] or 1& Internet regarding this unfortunate situation That being said, for your records, as referenced, this account has been canceled and is not activeMoving forward, you will no longer be billed or invoiced for this service in the future Once more, we apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] , I sincerely apologize for any inconvenience associated with these charges and claims to active services In regard to this particular matter, what you are explaining here sounds like potential fraudulent activity against your husband in the way that his/your credit card information had been compromisedI have seen similar situations such as this with our company, along with many others Through the credit card information being obtained elsewhere by a hacker or whoever/however it may be, online orders and accounts are then placed with 1&1, [redacted] , [redacted] ***, etc We have not been able to find any account under your name, or associated with the email/street address referenced in the Revdex.com ComplaintSince none of this information pertains to any given account in particular, in order to assist you with this, we need for you to provide the first name of your husband, to locate any account/s that may be in his nameOnce we are able to track down these accounts, we can give you the proper information that references them, so that this matter can be investigated furtherTypically, cases such as these are handled by our Security Team, as they handle Fraudulent Accounts, and would be better off suited to research this situation for you, and come to a resolution We await any further information that you can provide to assist you further Once more, we apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc http://www.1and1.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There was another charge on 10/for another $that shows on my bank statement as a recurring chargeI am guessing if it is not corrected on your end I will be charged again on 11/and again and again and again until someone there can stop itI can stop it through my bank for a fee but I should not have to do that I did send a copy of my bank statement on 11/to your billing department showing this recurring charge on 10/ Regards, [redacted] ***
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with this order In regard to this particular matter, it seems that the attempted order had been held up by our Security Team due to the information provided under your first and last name1&Internet Increquires a valid name in which ownership for the domain name can then be placed under, however, we were only provided with the initials “ [redacted] *.” under your name information Due to this, the Security Team would have required additional verification from you so that the order could be successfully processed That being said, the attempted order has been canceledThe pending charge on your bank statement in the amount of $was only a Test Charge, to verify if the credit card information you provided was validThis pending charge will automatically drop off of your bank account, if it has not yet alreadySince this account was never activated, and no invoice had been generated, we have not been able to physically debit any payment from you Moving forward, you will not receive any invoices, since you have no active service with us Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the attempted charges in question and claims to active services In regard to this particular matter, what you are explaining here sounds like fraudulent activity against you, in the way that your credit card/personal information had been compromisedI have seen similar situations such as this with our company, along with many others Through the credit card/personal information being obtained elsewhere by a hacker or whoever/however it may have been, online orders and accounts are then placed with 1&1, [redacted] , [redacted] ***, etc After investigating this matter further, I can confirm that the service had been canceled due to fraudulent activity back on 10/14/ Along with that, we are waiving the outstanding balance of $from under this account Moving forward, there will be no further problems in reference to you being billed by 1&Internet since this account has been canceled for fraudulent activity Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with your account In regard to the voicemail that I left, I can confirm that your account is currently active You have complete access to all features and services within your Control Panel at this time As it is outside of our scope of support, if you require further assistance with your MyWebsite Plus hosting package, you will need to contact the MyWebsite Team by phone at: ###-###-####, or via email to: [email protected] Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com