Dear [redacted] (Customer ID # [redacted] ),I sincerely apologize for any inconvenience associated with the billing and cancellation of your MyWebsite packageThe MyWebsite packages offer a Day Money Back Guarantee, which provides a refund in the event this service is cancelled during the first daysThe terms of this offer are available on our website prior to placing your orderWe have also included them below for your reference.As your MyWebsite package was cancelled during the required time frame, we certainly would issue a refund in accordance with our Day Money Back Guarantee; however, we are waiting on the results of your [redacted] dispute to ensure you aren’t refunded twiceAs soon we receive an update from [redacted] we will proceed accordinglyAlong with the above, we wish to confirm for your records, as previously stated, that your MyWebsite package has been cancelled You will no longer be invoiced for this service in the future.Once more, we apologize for any inconvenience that has been caused here.Thank you[redacted] Customer Care1&Internet Inc.http://www.1and1.com1&MyWebsite: Special discounted prices for year prepaid termThe following annual prepayment discounts apply to 1&MyWebsite packagesThe annual discount is valid for new packages onlyMyWebsite packages receive a day money back guaranteeCustomer can cancel their package within the first days from date of purchase to receive a full refundFees must be prepaid for the entire term and are non-refundable after days from purchase 1&MyWebsite Lite:$0.99/month for months prepaid in advance with a month minimum contract termMonthly & renewal price is $6.99/monthThis offer is available starting March 7, 1&MyWebsite Basic:$0.99/month for months prepaid in advance with a month minimum contract termMonthly & renewal price is $9.99/monthThis offer is available starting April 10, 1&MyWebsite Plus:$4.99/month for months prepaid in advance with a month minimum contract termMonthly & renewal price is $19.99/monthThis offer is available starting April 10, 1&MyWebsite Premium:$9.99/month for months in prepaid in advance with a month minimum contract termMonthly & renewal price is $29.99/monthThis offer is available starting April 10,
Dear [redacted] , I sincerely apologize for any inconvenience which you have experienced Unfortunately, since this is an issue that is related to web content which is not hosted/provided through our company, there is nothing further that I would be able to do in order to assist you The best course of action that I can suggest moving forward, would be to contact our Legal Team to see if they can advise you on what other options may be availableThey can be reached via email at: [redacted] Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] ***, (Customer ID # [redacted] ), I sincerely apologize for any inconvenience caused here with the functionality of the E-Commerce package due to a bug we are currently experiencing Regarding your request, the domain information is now showing as “Public” within the WhoIs records, so you would be able to initiate a transfer to another provider at any time Due to the inconvenience associated with this, we are refunding the one invoice that had been generated under this account Please allow 3-business days for this refund of $to be processed to your credit card Moving forward, once you have completed your domain transfer, please confirm that the account is ready to be canceled by email to: [email protected] We have issued free time under the account to make sure that you are not invoiced again between the time of the transfer being completed and the account cancellation taking place Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] I sincerely apologize for any inconvenience associated with the billing of your canceled account In regard to this particular matter, our records indicate that your hosting package and domain: [redacted] , had renewed for another year on 11/7/Notifications in regard to the upcoming renewal were sent prior to this actionYou then canceled your account on 12/9/Through that cancellation taking place, a pro-rated refund of $was processed to your credit card as of 12/16/Even after you received that refund, you disputed the charge with your Bank or Financial InstitutionWith that taking place, you were then refunded a second time, for the whole initial payment of $74.87, on top of the pro-rated refund you had already receivedDue to that, it opened up a balance again since everything had been processed correctly before the disputed charge That being said, we do not want to inconvenience you through this situation, and as a courtesy to resolve the issue at hand, we have cleared the balance, and dropped the dispute on our endMoving forward, you are no longer responsible for any payment being made to 1&Internet, and you will no longer be billed or invoiced for this service in the future Once more, we apologize for any inconvenience that has been caused here Thank you David Mattis Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the domain renewal and billing that had occurred In regard to this particular matter, our records indicate, just as you stated that the Auto-Renewal feature was set to “Off” prior to the physical renewal date This is not typically an issue, it seems that there was a system error which caused for an invoice ($14.99) to still be generated under your account That being said, in order to assist you with this, we are refunding you the renewal charge of $Please allow 3-business days for this refund to be processed to your credit card Along with that, we can confirm at this time, that there will be no further charges for services under this canceled account Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the billing and cancellation of your account In regard to this particular matter, our system is in the process of refunding you the invoice in the amount of $Please allow 3- business days for the refund to be completely processed to the credit cardWe will also make sure to remove you from any mailing list that we have Along with that, we wish to confirm for your records, as previously stated by our agents, that this account has been cancelled You will no longer be billed or invoiced for this service in the future Once more, we apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of your account, and the balance being sent to collections In order to assist you with this, we are removing this account from collections [redacted] will remove you from any list that they have, and this will not, and has not, affected your credit As well, we are wiping clean the outstanding balance of $ ($14.99+$Late Fee) that you have with either [redacted] or 1&Internet No more money will be owed on this account and you will no longer be required to contact [redacted] or 1&Internet regarding this unfortunate situation That being said, for your records, this account has been canceledMoving forward, you will no longer be billed or invoiced for this service in the future Once more, we apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with redirecting your domain name under this account In regard to this particular matter, we are refunding you the last invoice (# [redacted] - 11/13/13) which you were charged for in the amount of $119.88, along with the $late fee, totaling in the amount of $Please allow 3-business days for this refund to be processed, we apologize that we do not have the ability to expedite this processThat being said, the system charged you for the outstanding balance that was due, since you had updated the payment information within your account on 1/20/Even if you simply entered the same credit card information, once it is saved again, the system sees that as a new form of payment on file which will automatically initiate a reprocessing of any current balance listedSince we are refunding you the charge that overdrew your bank account, if you contact your bank and inform them that the charge was processed by error on our side, they should then also clear/refund any overdraft fees associated with that particular charge which is being refunded Aside from that, unfortunately, we are not able to change or assist with technical issues through the Revdex.com Complaints, as that is not the scope of support that is offered through these resolutionsAs per your Case History, we see that a case has been forward in regard to looking for any data backup that is availableHowever, in order to attempt to resolve this backup issue once and for all, I have personally handed this matter to some of our internal technical/backup specialists, to further investigate the issue, and reach out to you with what they have foundThey will be in contact with you shortly Once more, I apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc http://www.1and1.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The that was issued on 5/12/STILL as of 5/20/has not been credited to my payment method on fileAdditionally, I have not received credit memos (like I did for the 70.89) totally the $in addition I was to be receivingBetween 5/and 5/I had over $taken from my bank account on a $authorizationI have been in contact with 1andsince 5/and have YET to receive a SINGLE payment refundedThe complaint department and solutions are no better than their policies and proceduresIt takes you day to take money from my account and up to to return it? I have issued refunds and been issued refunds within - hoursThere is no reason that these credits should NOT be in my accountIt has been business daysYes BUSINESS DAYS, and in one instant it has been BUSINESS DAYS since I was told the credit had been issued Regards, [redacted]
Dear [redacted] (Customer ID # [redacted] ),I sincerely apologize for any inconvenience associated with the billing and cancellation of your MyWebsite packageThe MyWebsite packages offer a Day Money Back Guarantee, which provides a refund in the event this service is cancelled during the first daysThe terms of this offer are available on our website prior to placing your orderWe have also included them below for your reference.As your MyWebsite package was cancelled during the required time frame, we certainly would issue a refund in accordance with our Day Money Back Guarantee; however, we are waiting on the results of your [redacted] dispute to ensure you aren’t refunded twiceAs soon we receive an update from [redacted] we will proceed accordinglyAlong with the above, we wish to confirm for your records, as previously stated, that your MyWebsite package has been cancelled You will no longer be invoiced for this service in the future.Once more, we apologize for any inconvenience that has been caused here.Thank you[redacted] Customer Care1&Internet Inc.http://www.1and1.com1&MyWebsite: Special discounted prices for year prepaid termThe following annual prepayment discounts apply to 1&MyWebsite packagesThe annual discount is valid for new packages onlyMyWebsite packages receive a day money back guaranteeCustomer can cancel their package within the first days from date of purchase to receive a full refundFees must be prepaid for the entire term and are non-refundable after days from purchase 1&MyWebsite Lite:$0.99/month for months prepaid in advance with a month minimum contract termMonthly & renewal price is $6.99/monthThis offer is available starting March 7, 1&MyWebsite Basic:$0.99/month for months prepaid in advance with a month minimum contract termMonthly & renewal price is $9.99/monthThis offer is available starting April 10, 1&MyWebsite Plus:$4.99/month for months prepaid in advance with a month minimum contract termMonthly & renewal price is $19.99/monthThis offer is available starting April 10, 1&MyWebsite Premium:$9.99/month for months in prepaid in advance with a month minimum contract termMonthly & renewal price is $29.99/monthThis offer is available starting April 10,
Dear [redacted] , I sincerely apologize for any inconvenience which you have experienced Unfortunately, since this is an issue that is related to web content which is not hosted/provided through our company, there is nothing further that I would be able to do in order to assist you The best course of action that I can suggest moving forward, would be to contact our Legal Team to see if they can advise you on what other options may be availableThey can be reached via email at: [redacted] Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] ***, (Customer ID # [redacted] ), I sincerely apologize for any inconvenience caused here with the functionality of the E-Commerce package due to a bug we are currently experiencing Regarding your request, the domain information is now showing as “Public” within the WhoIs records, so you would be able to initiate a transfer to another provider at any time Due to the inconvenience associated with this, we are refunding the one invoice that had been generated under this account Please allow 3-business days for this refund of $to be processed to your credit card Moving forward, once you have completed your domain transfer, please confirm that the account is ready to be canceled by email to: [email protected] We have issued free time under the account to make sure that you are not invoiced again between the time of the transfer being completed and the account cancellation taking place Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] I sincerely apologize for any inconvenience associated with the billing of your canceled account In regard to this particular matter, our records indicate that your hosting package and domain: [redacted] , had renewed for another year on 11/7/Notifications in regard to the upcoming renewal were sent prior to this actionYou then canceled your account on 12/9/Through that cancellation taking place, a pro-rated refund of $was processed to your credit card as of 12/16/Even after you received that refund, you disputed the charge with your Bank or Financial InstitutionWith that taking place, you were then refunded a second time, for the whole initial payment of $74.87, on top of the pro-rated refund you had already receivedDue to that, it opened up a balance again since everything had been processed correctly before the disputed charge That being said, we do not want to inconvenience you through this situation, and as a courtesy to resolve the issue at hand, we have cleared the balance, and dropped the dispute on our endMoving forward, you are no longer responsible for any payment being made to 1&Internet, and you will no longer be billed or invoiced for this service in the future Once more, we apologize for any inconvenience that has been caused here Thank you David Mattis Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the domain renewal and billing that had occurred In regard to this particular matter, our records indicate, just as you stated that the Auto-Renewal feature was set to “Off” prior to the physical renewal date This is not typically an issue, it seems that there was a system error which caused for an invoice ($14.99) to still be generated under your account That being said, in order to assist you with this, we are refunding you the renewal charge of $Please allow 3-business days for this refund to be processed to your credit card Along with that, we can confirm at this time, that there will be no further charges for services under this canceled account Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the billing and cancellation of your account In regard to this particular matter, our system is in the process of refunding you the invoice in the amount of $Please allow 3- business days for the refund to be completely processed to the credit cardWe will also make sure to remove you from any mailing list that we have Along with that, we wish to confirm for your records, as previously stated by our agents, that this account has been cancelled You will no longer be billed or invoiced for this service in the future Once more, we apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of your account, and the balance being sent to collections In order to assist you with this, we are removing this account from collections [redacted] will remove you from any list that they have, and this will not, and has not, affected your credit As well, we are wiping clean the outstanding balance of $ ($14.99+$Late Fee) that you have with either [redacted] or 1&Internet No more money will be owed on this account and you will no longer be required to contact [redacted] or 1&Internet regarding this unfortunate situation That being said, for your records, this account has been canceledMoving forward, you will no longer be billed or invoiced for this service in the future Once more, we apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with redirecting your domain name under this account In regard to this particular matter, we are refunding you the last invoice (# [redacted] - 11/13/13) which you were charged for in the amount of $119.88, along with the $late fee, totaling in the amount of $Please allow 3-business days for this refund to be processed, we apologize that we do not have the ability to expedite this processThat being said, the system charged you for the outstanding balance that was due, since you had updated the payment information within your account on 1/20/Even if you simply entered the same credit card information, once it is saved again, the system sees that as a new form of payment on file which will automatically initiate a reprocessing of any current balance listedSince we are refunding you the charge that overdrew your bank account, if you contact your bank and inform them that the charge was processed by error on our side, they should then also clear/refund any overdraft fees associated with that particular charge which is being refunded Aside from that, unfortunately, we are not able to change or assist with technical issues through the Revdex.com Complaints, as that is not the scope of support that is offered through these resolutionsAs per your Case History, we see that a case has been forward in regard to looking for any data backup that is availableHowever, in order to attempt to resolve this backup issue once and for all, I have personally handed this matter to some of our internal technical/backup specialists, to further investigate the issue, and reach out to you with what they have foundThey will be in contact with you shortly Once more, I apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc http://www.1and1.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The that was issued on 5/12/STILL as of 5/20/has not been credited to my payment method on fileAdditionally, I have not received credit memos (like I did for the 70.89) totally the $in addition I was to be receivingBetween 5/and 5/I had over $taken from my bank account on a $authorizationI have been in contact with 1andsince 5/and have YET to receive a SINGLE payment refundedThe complaint department and solutions are no better than their policies and proceduresIt takes you day to take money from my account and up to to return it? I have issued refunds and been issued refunds within - hoursThere is no reason that these credits should NOT be in my accountIt has been business daysYes BUSINESS DAYS, and in one instant it has been BUSINESS DAYS since I was told the credit had been issued Regards, [redacted]