Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the billing and cancellation of the Mailxchange features under your account As per our conversation this morning, we have canceled both of the Mailxchange features, have waived the outstanding balance associated with them, and are also refunding you in the amount of $29.97, which had been billed for the other invoices that generated for this particular product Moving forward, you will no longer be billed or invoiced for anything other than your domain names: [redacted] , and [redacted] Once more, we apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that had occurred with this account Our records indicate that there had been some questions/requests about changing the ownership of this account at certain points while it had been activeHowever, most of these references were made by Non Account HoldersThere were many occasions in which our agents sent the person communicating with them via phone or email the link to the Change of Ownership form, without us having received the filled out form with appropriate documentation afterwards In reviewing the documents and Change Of Ownership forms that were eventually submitted while the account was still active, and after it was canceled, we had found that there were areas in which certain account information requested was missing, incorrect, or not completely visiblePlease understand, that for these types of requests, there are certain processes which must be followed, not just for legal reasons, but also for the security of our customersWe need to have safeguards in place to protect against a possible Non Account Holder attempting a malicious action against a customer/accountAll other account information with the exception of the Account Holder’s name can be simply changed within active accounts by logging in with the password and Customer ID numberIf the password is forgotten or misplaced, a password reset can be sent to the email address listed under the account Regarding providing access to this account and continuing to move forward with changing the ownership if given the proper documentation, we would be unable to do so at this time, since the account was canceled back on 1/12/due to excessive non-paymentThe last owed invoice for service under this account was generated on 4/4/Even though this payment had not been processed, as a courtesy, we still renewed the registration of the domain name: ***.org for another year on 9/25/14, up until 9/25/Any time that an account has an outstanding balance for 8+ months, it is automatically set to terminate within our system As of 3/17/15, the previous outstanding balance had been resolved, but as notated, it occurred after the cancellation, so we do not have the ability to reactivate any web space/files which existed during the life of this account That being said, in order to move forward with keeping the ownership and registration of the domain: ***.org, you will need to either transfer it to a new 1&account with details for the new owner, or initiate a transfer of the domain from another provider of your choicePlease make sure to initiate any transfer at least days prior to the renewal/expiration date of 9/25/For your records, here is the Auth Code of the domain: [redacted] If assistance is required in regard to transferring the domain name, please contact our Tech Team by phone at: ###-###-#### Once more, we apologize for any inconvenience that has been caused by this unfortunate situation Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with your account Per your request, we are pulling and waiving the overall balance of $from our Collections TeamUnfortunately, even though the domain name: [redacted] .com had been paid for in the amount of $on 8/3/15, the outstanding balance associated with the domains: [redacted] .com, [redacted] .com, and [redacted] .com, from an invoice dated 10/29/locked all domains within Contract ID # [redacted] This is an automated process within our system, that locks any and all features associated with any contract under an account that has an outstanding balance lasting longer than days Regarding this balance being cleared, please allow 2- business days for the billing flag to be removed from your accountAfterwards, there will be no locks or restrictions on your account which would keep you from transferring your domain names away, you will just simply need to contact the provider in which you want to move them to, and initiate the transfers from their sideSince all domain registrars are competitors of one another, we cannot assist you with finding or selecting a new domain providerAs you are the sole owner of these domains, this decision would rest entirely with youOnce the transfers have started, we will be able to release the domains via a transfer to that other registrarThe act of transferring a domain can last between 3-days, which is a process that we do not have the ability to expedite, as it is ICANN policy that can cause this waiting time For your records, listed below are the authorization codes that you will also need in order to transfer your domains [redacted] .com - authorization code: [redacted] .com - authorization code: [redacted] .com - authorization code: [redacted] .com - authorization code: : [redacted] .com - authorization code: [redacted] Any additional assistance with transferring your domain names away, before or after the billing lock is lifted, can be handled through our Tech TeamThey can be contacted by phone at: ###-###-#### When transferring your domains away to another provider, 1& Internet Incis not responsible for any fees that are required for the registration to be movedHowever, the new registrar will honor the remaining time that you have under each individual domainIn your case, the domain: [redacted] .com is still registered in your name up until 7/28/16, so any charge by the new registrar would occur sooner than later, as they would then add an additional year in your name up until 7/28/This essentially means that you are not being charged any extra, as you would be charged for that same 2016-registration if you were to keep the domain name with usIn this particular case, since we are waiving the balance associated with the registrations of: [redacted] .com, [redacted] .com, and [redacted] .com, you have them in your name and covered free of charge up until 10/16/Aside from those domains, [redacted] .com is currently covered until 9/18/ That being said, I deeply regret that you were not able to utilize our Cloud Server, as these types of services are not always sufficient, depending upon the needs of the customer using it Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with domain renewals/cancellation, and the balance from your credit card dispute having been sent to collections As per our conversation yesterday, this matter had occurred from a credit card dispute being issued, after a full refund was processed to you, for the cancellation of the domains in questionAlso, as you and I had discussed, we have pulled and waived the balance of $($29.98+$Late Fee) from NCO, and we can confirm that this matter will in no way, affect your credit score Furthermore, [redacted] has also made sure to drop the dispute that was referenced to you previously with themThere will no longer be any outstanding balance due under this canceled account with 1&Internet Inc., or [redacted] Again, for your knowledge and records, your credit score will not be damaged or affected from this case Once more, we apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Good afternoon, I have spent the past half hour trying to get in touch with someone at your corporate office located in Chesterbrook, PA, USA; but, everyone I speak with says they do not have the telephone number to speak with a member of management Furthermore, no supervisors are available and no one can transfer me to a phone line associated with the corporate office I've been hung up on twice and I simply wanted to ask the best way to report a website (myfidgetcube.com), hosted through 1and1.com, that is stealing money from consumers as well as collecting credit card informationEveryone I've spoken to has stated I need to be a customer in order to address the matter If accurate, this allows a fairly large exploit for people who do business through your servers to engage in illegal activityI attempted to call the Care Taker team at the number provided in this profile and it stated I have called outside of business hours of 8:00am - 8:00pm, Monday through Friday It is currently within those times from Pacific time all the way to Eastern time
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The domain lock is still on and a transfer has been attempted days ago and still has not passedI have no access to the lock and cannot transfer my domains outYour company cleared my registrant details instead leaving only data for the DNS serversI am sorry but what you told me about the possibility of transferring out my domains is a lie until my records are restored and I have access to the domain lock code Regards, [redacted]
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the billing and cancellation of the domains in question In regard to this particular matter, there was an email sent to you on 3/31/14, referencing the status of the domain names that you had wanted to cancel Listed below is a copy of that email: Dear [redacted] (Cust: [redacted] ), Thank you for contacting us The invoice [redacted] is for the renewal of the domains listed below: 03/08/2014-03/08/ [redacted] 03/08/2014-03/08/ [redacted] 03/02/2014-03/02/ [redacted] 02/28/2014-02/28/ [redacted] It appears that the [redacted] domain was not canceled, as the option chosen when you went online was the "Change of Provider" option which is for transferring of domains and not for cancellationThe domains were set to cancel by next year, March 2015, thus they are not yet canceled as wellYou may contact our Cancellation Team (###-###-####; option 3,0800-EST, Mon-Sun) to cancel the domain correctly If you have any further questions do not hesitate to reply to this e-mail or contact us during office hours by phone at ###-###-#### from 9am-5pm EST, Monday through Friday -- Sincerely [redacted] Billing Department 1&Internet Inc There was no further contact afterwards, and caused this situation to occur in the manner which it didIn order to assist you with this, at your request, the domain names listed above, have been canceled, and we are refunding you the most recent invoice (# [redacted] ) from 3/21/($59.96), due to what has happenedPlease allow 3-business days for the refund to be processed to your credit card You will no longer be billed or invoiced for these domains in the future, since they are no longer active Once more, we apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of this account In regard to our conversation earlier today (12/7/15), this email confirms that I have issued the immediate cancellation of this account, and will be refunding all invoices that had been billed while the service was activePlease allow 3-business days for this refund in the amount of $to be processed As discussed, I had found that your account remained active due to an error made by one of our Cancellation Team representativesI will bring this to the attention of their supervisor, in order to avoid these types of mistakes for other customers as well That being said, moving forward, you will no longer be billed or invoiced for any of these canceled services Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of your account In order to assist you with this, at your request the account in question has been canceledThe balance of $has been waived Moving forward, you will no longer be billed or invoiced for this service, since the account is no longer active Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with this account Listed below is a copy of the email that I had sent to you on 2/25/regarding this matter Dear [redacted] (Customer ID: [redacted] ), Thank you for contacting us In regard to the voicemail that I left, this email confirms that the domain name: [redacted] .com is now active within your account To transfer the domain, you will just simply need to contact the provider in which you want to move it to, and initiate the transfer from their sideOnce this has started, we will be able to release the domain via a transfer to that other registrarThe process of transferring a domain can last between 3-days, which is a process that we do not have the ability to expedite, as it is ICANN policy that can cause this waiting time For your records, listed below is the authorization code that you will also need in order to transfer your domain [redacted] .com - authorization code: [redacted] If you have any further questions please do not hesitate to contact us Thank you Sincerely, David M [redacted] Solutions Manager 1&Internet Inc At this time, all requests that had been made have been successfully processedThe domain name is active, the authorization code required for transfer has been provided, so the domain can now be moved to the provider of your choice, you just need to initiate the transfer from their side Along with that, due to the credit we had applied to this account, the domain name was registered in your name, free of charge, up until 2/24/ That being said, since we are not the physical providers of the hosting associated with this domain name which would allow for the website to be viewed online, and provide the sending and receiving of emails, there is nothing further left to be processed on the side of 1&Internet Inc Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the transfer of your domain to another provider At this time, the domain name: [redacted] .info is active, and the Whois contact information has been changed so that any domain transfer information/authorization will be sent to the email address of: [redacted] @ [redacted] comWe have also applied a credit to your account so that you are not charged for an additional registration fee prior to the transfer taking place That being said, there are no locks or restrictions on your account which would keep you from transferring your domain name away, you just simply need to contact the provider in which you want to move it to, and initiate the transfer from their sideAfterwards, we will be able to release the domain via a transfer to that other registrar Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please remove website domain name and any personal names reflected in 1and1.com response Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Nature of Complaint: Billing or Collection Issues - The company has processed an unauthorized credit card charges Problem: I recently filed a complaint - Complaint ID [redacted] - about 1andcharging my business for Advertising accounts that we do not have1andresponded with it sounds like fraud, that there is no record of the accountsI tried to respond on the Revdex.com in several different was but was not allowed to type in the response box, so it was marked Resolved and this is Not ResolvedI have contacted 1andon numerous occasions and still have no information on these accounts that we supposedly have, no one that I nor my husband have spoken with have resolved anything Desired Outcome Desired Settlement: Refund-Credit Card Credit Desired Outcome: I would like the charges refunded to the card that was charged for these accounts and all other funds as wellI would also like that card information removed from the 1andsystem so that no future charges occurThank you Complaint Background Not all of these questions are required Please provide as much information as you have Product/Service Purchased: advertising Model Number: Contract, Account, or Policy #: Do not have one Order #: Do not have one Purchase Date: 1/24/ Date Problem First Occurred: 1/29/ Dates you complained to the company/organization First Date: 1/29/ Second Date: 1/31/ Third Date: 2/3/ Name of Sales Person First Name: No Last Name: idea Purchase Price: $ Disputed Amount: $ Regards, [redacted]
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred with this account A valid Photo ID would absolutely prove that you are [redacted] , the account holder, due to it being a government issued item/document with a picture associated with your name and addressRegardless of if your current address is or is not listed under this account, the Photo ID at least shows that this request is being made by the person listed as account holder, not a Non Account Holder that is making these demands from an email address that is not associated with the account in question Once again, this is being carried out in this fashion due to our Security and Legal Policies set in place to protect our account holders from having malicious actions taken or requested by Non Account Holders We apologize for any inconvenience that has been caused here David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of your account In order to assist you with this, at your request the account in question has been canceledAside from that, we are refunding you the 2013, and renewal charges that totaled in the amount of $Please allow 3-business days for this refund to be processed to your credit card Moving forward, you will no longer be billed or invoiced for this service, since the account is no longer active Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: WHEN I FIRST CONTACTED them to purchase a domain name, Realtor-roy.com and the other one, I was told that my contact information would bee confidential SHortly after the purchase of their product that by the way NEVER worked I began getting multiple emails from many different companies calling me| at a NON published phone number, emaikling me at a email address I only gave to them AND every company that contacted me MENTIONED [redacted] AND several of the people I talked to TOLD me that they recievced my contact information form these jerks that I TRUSTED YOU NEVEER CALLED ME TO HELP ME, YOU CALLED ME TO KEEP MY ACCOUNTI HACVE EVERY EMAIL I SENT TO YOUR COMPANY SAYING I WANT REFUNDI REPIED TO EVERY MESSSAGEYOU NEVEeR CALLED TO LET ME KNOW MY REFUND WAS ON ITS WAYYOU NEVER CALLEED TO DISCUSS ALL THE PHONE CALLS AND EEMAILS I GOT ABOUT THE DOMAIN NAME YOU SOLD ME THE DOMAIN NAME NEVrE WORKEDI DID NOT AUTORIZE YOU TO GIVEE OUT MY HOME PHONEE NUMBEre< ADDRESS , NAME OR DOMAIN NAME TO ANYONEI RECIEVCED CLOSE TO emails and calls BECAUSE YOUR COMPANY IS UNTRUSTWORTHY and DIS HONEST I EVEN FORWARDED THEIR mEAILS TO YOUR COMPANY so you can see I WAS telling the truth Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred here with your account In regard to the conversation we had on Monday, August 31st 2015, domains and hosting packages are separate entitiesDue to this, the hosting package remained active under your account after you transferred the domain name to another provider, which led to a new invoice having been generated As you and I had discussed, we have issued the immediate cancellation of this account, and are waiving the balance of $Moving forward, you will no longer be billed or invoiced for these services, since the account has been deactivated Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with your account In order to assist you with this unfortunate situation, per your request, I have set this account to be canceled immediatelyDue to the inconvenience that has occurred, I am refunding you the one invoice that had been charged while this account had been activePlease allow 3-business days for a refund in the amount of $to be processed That being said, please understand that we do not send out or sell any of our customer’s personal informationHowever, it is possible for information such as email addresses and phone numbers to be seen publicly under ICANN’s WhoIS records, as your domain contact information for: english-in-action.com had been set to public registration, instead of privatePrior to the cancellation that I processed for this account, I changed your domain contact information to private registration, in an attempt to avoid any further unwanted contact Moving forward, you will no longer be billed or invoiced for this canceled service Once more, we apologize for any inconvenience that has been caused hereThank you David M [redacted] Customer Care 1&Internet Inchttp://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of this account, and the balance being sent to collections In regard to the voicemail that I left you, there was an outstanding balance from an invoice that had generated on 2/5/15, prior to the cancellation of the domain names which were processed on 2/23/At the time of the cancellation, the agent which assisted you should have cleared the remaining balance since the invoice was less than days old Due to this error, we are removing this account from collections [redacted] will remove you from any list that they have, and this will not, and has not, affected your credit As well, we are wiping clean the outstanding balance that you have with either [redacted] or 1& Internet No more money will be owed on this account, and you will no longer be required to contact [redacted] or 1&Internet regarding this unfortunate situation That being said, for your records, this account has been canceled Moving forward, you will no longer be billed or invoiced for these services Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
If you are using 1andfor your website hosting all of their shared servers from to (these are the ones that I checked) are on the spam email Blacklists and this is causing your emails to bounce backThe cause for this is really simple the receiving server checks those blacklists AND when they discover your sending server (1and1) is blacklisted the receiving server stops the email and bounces it back to you, the senderThe response from 1andis it must be something you are doing, until you send the following info AND then they admit they have a problemETR They have NO CLUE, so it essentially shuts down your emailHere are just two of the 1andserversLISTED LASHBACK was listed Detail Ignore LISTED SORBS NEW was listed Detail Ignore LISTED SORBS SPAM was listed Detail Ignore LISTED SPAMCANNIBAL was listed Detail Ignore LISTED ZapBL was listed Detail Ignore LISTED DNS Realtime Blackhole List was listed Detail Ignore LISTED FABELSOURCES was listed Detail Ignore LISTED LASHBACK was listed Detail Ignore LISTED SORBS NEW was listed Detail Ignore LISTED SORBS SPAM was listed Detail Ignore LISTED SPAMCANNIBAL was listed Detail Ignore LISTED UCEPROTECTLwas listed Detail Ignore LISTED ZapBL was listed Detail Ig
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the billing and cancellation of the Mailxchange features under your account As per our conversation this morning, we have canceled both of the Mailxchange features, have waived the outstanding balance associated with them, and are also refunding you in the amount of $29.97, which had been billed for the other invoices that generated for this particular product Moving forward, you will no longer be billed or invoiced for anything other than your domain names: [redacted] , and [redacted] Once more, we apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that had occurred with this account Our records indicate that there had been some questions/requests about changing the ownership of this account at certain points while it had been activeHowever, most of these references were made by Non Account HoldersThere were many occasions in which our agents sent the person communicating with them via phone or email the link to the Change of Ownership form, without us having received the filled out form with appropriate documentation afterwards In reviewing the documents and Change Of Ownership forms that were eventually submitted while the account was still active, and after it was canceled, we had found that there were areas in which certain account information requested was missing, incorrect, or not completely visiblePlease understand, that for these types of requests, there are certain processes which must be followed, not just for legal reasons, but also for the security of our customersWe need to have safeguards in place to protect against a possible Non Account Holder attempting a malicious action against a customer/accountAll other account information with the exception of the Account Holder’s name can be simply changed within active accounts by logging in with the password and Customer ID numberIf the password is forgotten or misplaced, a password reset can be sent to the email address listed under the account Regarding providing access to this account and continuing to move forward with changing the ownership if given the proper documentation, we would be unable to do so at this time, since the account was canceled back on 1/12/due to excessive non-paymentThe last owed invoice for service under this account was generated on 4/4/Even though this payment had not been processed, as a courtesy, we still renewed the registration of the domain name: ***.org for another year on 9/25/14, up until 9/25/Any time that an account has an outstanding balance for 8+ months, it is automatically set to terminate within our system As of 3/17/15, the previous outstanding balance had been resolved, but as notated, it occurred after the cancellation, so we do not have the ability to reactivate any web space/files which existed during the life of this account That being said, in order to move forward with keeping the ownership and registration of the domain: ***.org, you will need to either transfer it to a new 1&account with details for the new owner, or initiate a transfer of the domain from another provider of your choicePlease make sure to initiate any transfer at least days prior to the renewal/expiration date of 9/25/For your records, here is the Auth Code of the domain: [redacted] If assistance is required in regard to transferring the domain name, please contact our Tech Team by phone at: ###-###-#### Once more, we apologize for any inconvenience that has been caused by this unfortunate situation Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with your account Per your request, we are pulling and waiving the overall balance of $from our Collections TeamUnfortunately, even though the domain name: [redacted] .com had been paid for in the amount of $on 8/3/15, the outstanding balance associated with the domains: [redacted] .com, [redacted] .com, and [redacted] .com, from an invoice dated 10/29/locked all domains within Contract ID # [redacted] This is an automated process within our system, that locks any and all features associated with any contract under an account that has an outstanding balance lasting longer than days Regarding this balance being cleared, please allow 2- business days for the billing flag to be removed from your accountAfterwards, there will be no locks or restrictions on your account which would keep you from transferring your domain names away, you will just simply need to contact the provider in which you want to move them to, and initiate the transfers from their sideSince all domain registrars are competitors of one another, we cannot assist you with finding or selecting a new domain providerAs you are the sole owner of these domains, this decision would rest entirely with youOnce the transfers have started, we will be able to release the domains via a transfer to that other registrarThe act of transferring a domain can last between 3-days, which is a process that we do not have the ability to expedite, as it is ICANN policy that can cause this waiting time For your records, listed below are the authorization codes that you will also need in order to transfer your domains [redacted] .com - authorization code: [redacted] .com - authorization code: [redacted] .com - authorization code: [redacted] .com - authorization code: : [redacted] .com - authorization code: [redacted] Any additional assistance with transferring your domain names away, before or after the billing lock is lifted, can be handled through our Tech TeamThey can be contacted by phone at: ###-###-#### When transferring your domains away to another provider, 1& Internet Incis not responsible for any fees that are required for the registration to be movedHowever, the new registrar will honor the remaining time that you have under each individual domainIn your case, the domain: [redacted] .com is still registered in your name up until 7/28/16, so any charge by the new registrar would occur sooner than later, as they would then add an additional year in your name up until 7/28/This essentially means that you are not being charged any extra, as you would be charged for that same 2016-registration if you were to keep the domain name with usIn this particular case, since we are waiving the balance associated with the registrations of: [redacted] .com, [redacted] .com, and [redacted] .com, you have them in your name and covered free of charge up until 10/16/Aside from those domains, [redacted] .com is currently covered until 9/18/ That being said, I deeply regret that you were not able to utilize our Cloud Server, as these types of services are not always sufficient, depending upon the needs of the customer using it Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with domain renewals/cancellation, and the balance from your credit card dispute having been sent to collections As per our conversation yesterday, this matter had occurred from a credit card dispute being issued, after a full refund was processed to you, for the cancellation of the domains in questionAlso, as you and I had discussed, we have pulled and waived the balance of $($29.98+$Late Fee) from NCO, and we can confirm that this matter will in no way, affect your credit score Furthermore, [redacted] has also made sure to drop the dispute that was referenced to you previously with themThere will no longer be any outstanding balance due under this canceled account with 1&Internet Inc., or [redacted] Again, for your knowledge and records, your credit score will not be damaged or affected from this case Once more, we apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Good afternoon, I have spent the past half hour trying to get in touch with someone at your corporate office located in Chesterbrook, PA, USA; but, everyone I speak with says they do not have the telephone number to speak with a member of management Furthermore, no supervisors are available and no one can transfer me to a phone line associated with the corporate office I've been hung up on twice and I simply wanted to ask the best way to report a website (myfidgetcube.com), hosted through 1and1.com, that is stealing money from consumers as well as collecting credit card informationEveryone I've spoken to has stated I need to be a customer in order to address the matter If accurate, this allows a fairly large exploit for people who do business through your servers to engage in illegal activityI attempted to call the Care Taker team at the number provided in this profile and it stated I have called outside of business hours of 8:00am - 8:00pm, Monday through Friday It is currently within those times from Pacific time all the way to Eastern time
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The domain lock is still on and a transfer has been attempted days ago and still has not passedI have no access to the lock and cannot transfer my domains outYour company cleared my registrant details instead leaving only data for the DNS serversI am sorry but what you told me about the possibility of transferring out my domains is a lie until my records are restored and I have access to the domain lock code Regards, [redacted]
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the billing and cancellation of the domains in question In regard to this particular matter, there was an email sent to you on 3/31/14, referencing the status of the domain names that you had wanted to cancel Listed below is a copy of that email: Dear [redacted] (Cust: [redacted] ), Thank you for contacting us The invoice [redacted] is for the renewal of the domains listed below: 03/08/2014-03/08/ [redacted] 03/08/2014-03/08/ [redacted] 03/02/2014-03/02/ [redacted] 02/28/2014-02/28/ [redacted] It appears that the [redacted] domain was not canceled, as the option chosen when you went online was the "Change of Provider" option which is for transferring of domains and not for cancellationThe domains were set to cancel by next year, March 2015, thus they are not yet canceled as wellYou may contact our Cancellation Team (###-###-####; option 3,0800-EST, Mon-Sun) to cancel the domain correctly If you have any further questions do not hesitate to reply to this e-mail or contact us during office hours by phone at ###-###-#### from 9am-5pm EST, Monday through Friday -- Sincerely [redacted] Billing Department 1&Internet Inc There was no further contact afterwards, and caused this situation to occur in the manner which it didIn order to assist you with this, at your request, the domain names listed above, have been canceled, and we are refunding you the most recent invoice (# [redacted] ) from 3/21/($59.96), due to what has happenedPlease allow 3-business days for the refund to be processed to your credit card You will no longer be billed or invoiced for these domains in the future, since they are no longer active Once more, we apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of this account In regard to our conversation earlier today (12/7/15), this email confirms that I have issued the immediate cancellation of this account, and will be refunding all invoices that had been billed while the service was activePlease allow 3-business days for this refund in the amount of $to be processed As discussed, I had found that your account remained active due to an error made by one of our Cancellation Team representativesI will bring this to the attention of their supervisor, in order to avoid these types of mistakes for other customers as well That being said, moving forward, you will no longer be billed or invoiced for any of these canceled services Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of your account In order to assist you with this, at your request the account in question has been canceledThe balance of $has been waived Moving forward, you will no longer be billed or invoiced for this service, since the account is no longer active Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with this account Listed below is a copy of the email that I had sent to you on 2/25/regarding this matter Dear [redacted] (Customer ID: [redacted] ), Thank you for contacting us In regard to the voicemail that I left, this email confirms that the domain name: [redacted] .com is now active within your account To transfer the domain, you will just simply need to contact the provider in which you want to move it to, and initiate the transfer from their sideOnce this has started, we will be able to release the domain via a transfer to that other registrarThe process of transferring a domain can last between 3-days, which is a process that we do not have the ability to expedite, as it is ICANN policy that can cause this waiting time For your records, listed below is the authorization code that you will also need in order to transfer your domain [redacted] .com - authorization code: [redacted] If you have any further questions please do not hesitate to contact us Thank you Sincerely, David M [redacted] Solutions Manager 1&Internet Inc At this time, all requests that had been made have been successfully processedThe domain name is active, the authorization code required for transfer has been provided, so the domain can now be moved to the provider of your choice, you just need to initiate the transfer from their side Along with that, due to the credit we had applied to this account, the domain name was registered in your name, free of charge, up until 2/24/ That being said, since we are not the physical providers of the hosting associated with this domain name which would allow for the website to be viewed online, and provide the sending and receiving of emails, there is nothing further left to be processed on the side of 1&Internet Inc Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the transfer of your domain to another provider At this time, the domain name: [redacted] .info is active, and the Whois contact information has been changed so that any domain transfer information/authorization will be sent to the email address of: [redacted] @ [redacted] comWe have also applied a credit to your account so that you are not charged for an additional registration fee prior to the transfer taking place That being said, there are no locks or restrictions on your account which would keep you from transferring your domain name away, you just simply need to contact the provider in which you want to move it to, and initiate the transfer from their sideAfterwards, we will be able to release the domain via a transfer to that other registrar Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please remove website domain name and any personal names reflected in 1and1.com response Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Nature of Complaint: Billing or Collection Issues - The company has processed an unauthorized credit card charges Problem: I recently filed a complaint - Complaint ID [redacted] - about 1andcharging my business for Advertising accounts that we do not have1andresponded with it sounds like fraud, that there is no record of the accountsI tried to respond on the Revdex.com in several different was but was not allowed to type in the response box, so it was marked Resolved and this is Not ResolvedI have contacted 1andon numerous occasions and still have no information on these accounts that we supposedly have, no one that I nor my husband have spoken with have resolved anything Desired Outcome Desired Settlement: Refund-Credit Card Credit Desired Outcome: I would like the charges refunded to the card that was charged for these accounts and all other funds as wellI would also like that card information removed from the 1andsystem so that no future charges occurThank you Complaint Background Not all of these questions are required Please provide as much information as you have Product/Service Purchased: advertising Model Number: Contract, Account, or Policy #: Do not have one Order #: Do not have one Purchase Date: 1/24/ Date Problem First Occurred: 1/29/ Dates you complained to the company/organization First Date: 1/29/ Second Date: 1/31/ Third Date: 2/3/ Name of Sales Person First Name: No Last Name: idea Purchase Price: $ Disputed Amount: $ Regards, [redacted]
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred with this account A valid Photo ID would absolutely prove that you are [redacted] , the account holder, due to it being a government issued item/document with a picture associated with your name and addressRegardless of if your current address is or is not listed under this account, the Photo ID at least shows that this request is being made by the person listed as account holder, not a Non Account Holder that is making these demands from an email address that is not associated with the account in question Once again, this is being carried out in this fashion due to our Security and Legal Policies set in place to protect our account holders from having malicious actions taken or requested by Non Account Holders We apologize for any inconvenience that has been caused here David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of your account In order to assist you with this, at your request the account in question has been canceledAside from that, we are refunding you the 2013, and renewal charges that totaled in the amount of $Please allow 3-business days for this refund to be processed to your credit card Moving forward, you will no longer be billed or invoiced for this service, since the account is no longer active Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: WHEN I FIRST CONTACTED them to purchase a domain name, Realtor-roy.com and the other one, I was told that my contact information would bee confidential SHortly after the purchase of their product that by the way NEVER worked I began getting multiple emails from many different companies calling me| at a NON published phone number, emaikling me at a email address I only gave to them AND every company that contacted me MENTIONED [redacted] AND several of the people I talked to TOLD me that they recievced my contact information form these jerks that I TRUSTED YOU NEVEER CALLED ME TO HELP ME, YOU CALLED ME TO KEEP MY ACCOUNTI HACVE EVERY EMAIL I SENT TO YOUR COMPANY SAYING I WANT REFUNDI REPIED TO EVERY MESSSAGEYOU NEVEeR CALLED TO LET ME KNOW MY REFUND WAS ON ITS WAYYOU NEVER CALLEED TO DISCUSS ALL THE PHONE CALLS AND EEMAILS I GOT ABOUT THE DOMAIN NAME YOU SOLD ME THE DOMAIN NAME NEVrE WORKEDI DID NOT AUTORIZE YOU TO GIVEE OUT MY HOME PHONEE NUMBEre< ADDRESS , NAME OR DOMAIN NAME TO ANYONEI RECIEVCED CLOSE TO emails and calls BECAUSE YOUR COMPANY IS UNTRUSTWORTHY and DIS HONEST I EVEN FORWARDED THEIR mEAILS TO YOUR COMPANY so you can see I WAS telling the truth Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred here with your account In regard to the conversation we had on Monday, August 31st 2015, domains and hosting packages are separate entitiesDue to this, the hosting package remained active under your account after you transferred the domain name to another provider, which led to a new invoice having been generated As you and I had discussed, we have issued the immediate cancellation of this account, and are waiving the balance of $Moving forward, you will no longer be billed or invoiced for these services, since the account has been deactivated Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with your account In order to assist you with this unfortunate situation, per your request, I have set this account to be canceled immediatelyDue to the inconvenience that has occurred, I am refunding you the one invoice that had been charged while this account had been activePlease allow 3-business days for a refund in the amount of $to be processed That being said, please understand that we do not send out or sell any of our customer’s personal informationHowever, it is possible for information such as email addresses and phone numbers to be seen publicly under ICANN’s WhoIS records, as your domain contact information for: english-in-action.com had been set to public registration, instead of privatePrior to the cancellation that I processed for this account, I changed your domain contact information to private registration, in an attempt to avoid any further unwanted contact Moving forward, you will no longer be billed or invoiced for this canceled service Once more, we apologize for any inconvenience that has been caused hereThank you David M [redacted] Customer Care 1&Internet Inchttp://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of this account, and the balance being sent to collections In regard to the voicemail that I left you, there was an outstanding balance from an invoice that had generated on 2/5/15, prior to the cancellation of the domain names which were processed on 2/23/At the time of the cancellation, the agent which assisted you should have cleared the remaining balance since the invoice was less than days old Due to this error, we are removing this account from collections [redacted] will remove you from any list that they have, and this will not, and has not, affected your credit As well, we are wiping clean the outstanding balance that you have with either [redacted] or 1& Internet No more money will be owed on this account, and you will no longer be required to contact [redacted] or 1&Internet regarding this unfortunate situation That being said, for your records, this account has been canceled Moving forward, you will no longer be billed or invoiced for these services Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
If you are using 1andfor your website hosting all of their shared servers from to (these are the ones that I checked) are on the spam email Blacklists and this is causing your emails to bounce backThe cause for this is really simple the receiving server checks those blacklists AND when they discover your sending server (1and1) is blacklisted the receiving server stops the email and bounces it back to you, the senderThe response from 1andis it must be something you are doing, until you send the following info AND then they admit they have a problemETR They have NO CLUE, so it essentially shuts down your emailHere are just two of the 1andserversLISTED LASHBACK was listed Detail Ignore LISTED SORBS NEW was listed Detail Ignore LISTED SORBS SPAM was listed Detail Ignore LISTED SPAMCANNIBAL was listed Detail Ignore LISTED ZapBL was listed Detail Ignore LISTED DNS Realtime Blackhole List was listed Detail Ignore LISTED FABELSOURCES was listed Detail Ignore LISTED LASHBACK was listed Detail Ignore LISTED SORBS NEW was listed Detail Ignore LISTED SORBS SPAM was listed Detail Ignore LISTED SPAMCANNIBAL was listed Detail Ignore LISTED UCEPROTECTLwas listed Detail Ignore LISTED ZapBL was listed Detail Ig