Since they transferred all tech support to overseas – Philippines to be more specific, the service has been a fiasco! My website stopped working – the server is no properly reporting the HTTP codes upon requests, not to mention that HTACCESS coding support is ludicrous… I have spoken with L1, L2, and they have even escalated to Administrators (which is only accessible internally by emails), but the problems still unsolved and they simply don’t care at allOnce they put you on hold, forget about it, after over 1h waiting the line just get disconnected and don't expect any call back! If you only use the hosting for basic website pages (HTML/CSS only) and email, it may be a suitable service, but anything beyond that, do yourself a favor and find another Service Provider because 1andis DEFINITELY NOT for you
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the billing and cancellation of the 1& [redacted] Account feature In regard to this particular matter, we are canceling the 1& [redacted] Account feature, so that moving forward, you will no longer be billed for itDuring the time in which it had been activated, you were billed in the amount of $9.99, times, totaling in the amount of $We are refunding you the $79.92, and along with that, due to this inconvenience, I am refunding you the most recent month 1&Unlimited Package invoice that was billed on 8/09/in the amount of $This means that you will receive a total refund in the amount of $Please allow 3-business days for this refund to be processed That being said, I will also submit an internal complaint in order to investigate this matter further, so that moving forward, we can look to avoid this type of action being processed by one of our agents Once more, we apologize for any inconvenience that has been caused here David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the domain renewals, and the balances being sent to collections In regard to this particular matter, the Contract (ID # [redacted] ) you discussed with a Billing agent yesterday (5/6/14) which was still in collections, is being pulled and waived from [redacted] [redacted] will remove you from any list that they have, and this will not affect your credit As well, we are refunding you in the amount of $333.70, which covers the invoices paid to ***, each in the amount of $104.94, plus an additional $late feeThis refund will be processed to the credit card on file within 3-business days, so please make sure that we have an active card, in order to properly issue this refund That being said, for your records, as previously referenced, this account has been canceled and is not activeMoving forward, you will no longer be billed or invoiced for this service in the future Also, the domains: [redacted] , and [redacted] , that you wish to retain, will continue to be active under your other account, ID # [redacted] Once more, we apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ),This is a follow up in regards to your webspace issueI see that you have been in contact with my TechnicalSpecialist [redacted] , and that this particular matter has been discussed andresolved accordinglyPlease note, that should any other technical issues occurmoving forward, [redacted] would be able to assist you furtherOnce more, we apologize for any inconvenience that has beencaused here [redacted] Customer Care1&Internet Inc.http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred with this canceled account In regard to the refund you have mentioned, the reason that you have not received it at this time, is because you disputed the charge with [redacted] , while we were in the process of reversing the invoice, so that you would be refunded in fullEssentially, the dispute stopped the refund that we were in the process of issuing to youAt this time, we are letting go of the dispute on our end, and you will receive the refund of $ within 3- business days through [redacted] Unfortunately, newly purchased domains cannot be transferred from the company that they are registered with originally, to another provider until after at least daysThis is not a 1&Internet policy, this is followed and governed through the rules and regulations of ICANN, the over governing power of all domains That being said, please allow me to explain the processes and policies that ICANN has set in place in reference to the immediate cancellation of domain namesOnce a domain name has been completely canceled off of your account, you have a day window in which to reactivate it, should you decide to keep itThis reactivation can only occur through the original registrar (1&Internet)After this day period, ICANN passes the canceled domain off to an auction company called [redacted] , to evaluate any potential auctioning value they feel it may haveThis process lasts days, if it is decided that money can be made from auctioning it off, it does not go back up for public sale, if they do not want to auction it, then they put the domain into a day Redemption periodWhat this means, is that the original owner of the said domain, can repurchase it with the prior company it was registered with, over the course of the next (sometimes 35) daysOnly after this process, if the original owner has not purchased it again, than the domain is released once more for public sale As previously mentioned, this account has been canceled, however, since domains are registered year at a time, and they have not been set to an “Immediate” cancellation, the domains are still in your name under this account until they expire in October of In other words, at this time, if you were to wait until they have hit the day mark from when you registered them with 1&Internet, you would then be able to transfer them to another provider, free of any restrictions associated with the ICANN rules and regulations However, if you were to set the domains to an “Immediate” cancellation, you would have to wait even longer than the day transfer of provider mark, to order them through another company, and could risk losing them if ICANN decides to auction any of those said domains There is no possible way for us or any other registrar to override these ICANN processes and policies Once more, we apologize for any inconvenience that has been caused here David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of your account As per our conversation, in order to assist you with this, at your request the account in question has been canceled, and the balance of $is being waivedMoving forward, you will no longer be billed or invoiced for this service, since the account is no longer active Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the billing and cancellation of your domain: [redacted] Our records indicate that the domain in question had renewed on 11/13/13, with an online cancellation attempt occurring on 11/14/13, which was selected for a day cancellation from that date In regard to this particular matter, we are removing your account from collections [redacted] will remove you from any list that they have As well, we are wiping clean the outstanding balance of $ that you have with either [redacted] or 1&Internet No more money will be owed on this account and you will no longer be required to contact [redacted] or 1®arding this account Finally, we wish to confirm that this account has been cancelled as of this morning You will no longer be billed or invoiced for this service in the future Once more, we apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with your account It had been previously explained to you with your prior Revdex.com Complaint filed under Customer ID # [redacted] , that the domain name: [redacted] .com would expire on 7/23/15, however, the account itself would be canceled out on 8/1/ Please see the response listed below which provided you with that information back on 6/24/ Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of the MyWebsite Hosting package Regarding this matter, for the security of our customers we do not cancel accounts/features via email This is done to ensure that a Non-Account Holder cannot maliciously cancel services that do not belong to themAlong with that, we have experienced some bugs in our phone system recently that may explain any potential issues you had experienced when attempting to call in I am sorry if it was not properly explained or notated in the beginning of setting up this Day Free Trial, that the $per month rate for this feature moving forward was a promotion offered by paying months in advanceI will bring this to the attention of our Quality Assurance Team, so that we can hopefully avoid any issues or confusion associated with this in the future That being said, in order to avoid any downtime associated with the domain name: [redacted] .com, and to allow you to maintain/edit the current DNS settings, we have changed the date of your account cancellation You will not be billed for this, as we have already reversed the referenced invoice in the amount of $83.88, so that there is no payment dueSince the domain does not expire until 7/23/15, we have set the cancellation date of this account to occur on 8/1/15, which will give you ample time to either transfer your domain name to another provider, or simply let it expire under this account Moving forward, you will no longer be billed or invoiced for any service or feature under this account Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com That being said, in order to assist you further with this matter, if you wish to keep the domain name: [redacted] .com, I would be more than happy to renew it under your name for another year within Customer ID # [redacted] , free of chargePlease contact us via the email: [email protected] in order to confirm if you want the domain name to be reactivated through this offer Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the billing and cancellation of the 1&MyWebsite Hosting package In order to assist you with this particular matter, we have completely canceled the MyWebsite Hosting package, so all that remains under your account is the domain name: [redacted] That being said, we are refunding you the $chargeYou will receive this refund to the [redacted] account on file within 3-business days Moving forward, you will no longer be billed for any other service than your domain: [redacted] Once more, we apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do find it odd that they continue to refuse to write a letter stating I was in good standing and the owing balance was confusion on their part Regardless of if it will show up on a credit bureau or not, a letter is a simple thing to do and their continued refusal to write one shows me exactly what kind of company they are and I am sorry for ever being involved with them and will tell every professional I know my experience Regards, [redacted] ***
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of this account The reason that you have been billed again is because the initial cancellation that you had processed online in February and March of was only for the extra Email Packages and some of the domain names associated with the account Due to this, the hosting package continued to be active along with the remaining domain names In order to assist you with this matter, we are waiving the outstanding balance of $29.97, and have issued an immediate cancellation for all services under your accountAlong with that, we are refunding the last invoice that was successfully debited this past March in the amount of $Please allow 3-business days for this refund to be processed to the credit card ending in “2002” Moving forward, you will no longer be billed or invoiced, since this account is no longer active Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred with your account and the downtime of certain domains Unfortunately, the situation at hand that brought down your websites was a very unique matter, one that does not typically occurWe do in fact offer and have 24/Technical Support, however, due to the severity of your issue, it was something that could not be handled or resolved by the 1st Level Tech Agents, as they did not have the tools or ability to take on what happenedOnce again, this is because your problem was a rare case At the time that you filed this Revdex.com Complaint, the Solutions Team was looking into how this matter could be resolved for youIt was going through the appropriate channels, in order to get to the bottom of the problem and fix itThis particular problem was resolved in the same amount of time that it would have taken, with or without this issue being brought to the attention of the Revdex.com That being said, I can only apologize for some of the wait times which you experienced while calling in, as we have recently switched over to a completely new calling system, and as with anything new, there are some bugs to work outWhether your wait time was due to the phone bugs, or the Agents you spoke with looking to see if they could assist or not, I am sorry, really, I amBetween that and the above listed matter, this was the reason that I issued you a refund for your last Home Hosting Package invoiceI personally wanted to offer something more in an attempt to show you that we are making a good faith effort on our side to make up for what happened in one way or another I greatly apologize that the mentioned issue took extra time in order to be fixed, and that you feel our 24/Technical Support is not up to par at times, however, this is something that I cannot single handedly fixI will make sure to file an internal complaint within the company, with regard to the referenced Technical Support issues, so that moving forward, we can offer something better than what you have experienced Once more, we apologize for any inconvenience that has been caused here David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred here Unfortunately, at this time, there is nothing further that can be done in order to expedite this matterAs previously mentioned by other agents, it is currently being worked on and investigated by our System Administrators in order to have this service properly working for you as soon as possibleHowever, I was able to at least gather more of an expected time frame for you, in regard to when the issue will be resolvedOur Administrators believe that the matter at hand should be completely rectified within the next 1-weeks, but no later than your deadline of 11/14/Along with that, my records indicate that our Solutions Team manager Joseph Q [redacted] had reached out to you on Tuesday, October 21st, in order to discuss this situation with you as well That being said, due to this inconvenience, we are refunding you in the amount of $600.00, even though your request to receive that as compensation was only if this issue was not resolved by 11/14/Please allow 3-business days for this refund to be processedOn top of that, we are also issuing free months of hosting to your Developer PackageThis means that you will not be billed again for the hosting portion of your account until 7/4/ Our System Administrators will be in contact with you regarding this matter to inform you of any updates which lead to this problem being corrected Once more, we apologize for any inconvenience that has been caused here David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred here with the domain: [redacted] As this particular matter is that of a domain dispute/transfer nature, I will forward the information contained within your complaint, to my Domain Specialist, in order to investigate the referenced issue further They will be in contact with you shortly, to inform you of any updates which lead to a possible resolution in regard to this case Once more, we apologize for any inconvenience that has been caused here David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] I sincerely apologize for any inconvenience associated with your account Regarding the issues that you had when contacting us over the phone, unfortunately, we are currently working with a new phone system, and have been experiencing some bugs which our System Administrators are working on having resolved as soon as possible Our records indicate that you had spoken with my colleague Patrick in the Solutions Team, and that he has since had the outstanding balance of $pulled and waived from our Collections Team Aside from that, I see that the domain name: [redacted] is currently redirecting to the website of: follmanassociates.com as you had requestedIn reference to any emails associated with either of these domain names, there are no email services provided to you under this account, so you would have to contact your email provider regarding any possible email issues that you may be experiencing Moving forward, should you require any additional assistance, please feel free to contact us here in the Solutions Team by email to: [redacted] Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred with your account As previously mentioned, the domain: [redacted] .com is still registered in your name, up until 8/22/If you do not wish to keep it or do business with 1&Internet Incany longer, you simply need to transfer the domain to another providerThis is an action that you as the domain owner would have to initiate from the domain registrar of your choice Once more, we apologize for any inconvenience that has been caused here David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with your account, and the domain name: [redacted] .com Our records indicate that my colleague John in the Solutions Team, has already contacted you regarding the billing of invoices, and to inform you that were are clearing the entire balance due at this time under your accountAlso, there is currently a refund of $that is being processed, and will be added to the refund of $that is being issued for the most recent payment that had been debited on 2/21/Please allow 3-business days to receive a total refund in the amount of $to the credit card ending in “***” At this time, I see that we had successfully reactivated the domain name: [redacted] .com on 2/23/to Contract ID # [redacted] Afterwards, you then transferred the domain away from us, as it is now currently registered with [redacted] Inc That being said, per your request, we have removed the positive review that you had submitted for the Testimonial Section of the 1&Blog under our website Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with this account In regard to the account having been canceled, this was due to the “Auto-Renewal” feature having been turned off from within your Control Panel on 2/6/Since your hosting package renews on a monthly basis, it is not able to remain active at the end of its month billing cycle, which is the 20th of every month, if it’s not able to renew on its own automaticallyDue to this, the package began deletion on 2/20/15, which led to your login information being cleared out of the system as wellUnfortunately, the referenced issue in regard to the error you received when attempting to change your account password was associated with an internal bug that our system administrators have been able to since resolveAs per the voicemail that I left you earlier today, I provided a new password to you which will allow you to access the account againOnce you have regained access, you can change back the password to whatever you would like As previously referenced, we have been able to provide backups within the new contract, which were retrieved from the canceled contractThey can be found here: the Webspace backup is located in / [redacted] , and the database backups are located in / [redacted] That being said, we will refund you the January and February invoices, each in the amount of $Please allow 3-business days for a refund of $to be processed to the [redacted] address of: [redacted] @ [redacted] Along with that, we have applied free months of hosting under your account, which means that your service will be covered free of charge up until 3/20/ Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
I have been a customer of 1&for years now *I don't know why they say they've only been in biz for years bc I definitely used them in 2002) and my experience has always been a very positive oneMy website has never gone down, my mail has never stopped being forwarded and their customer service is amazingAlways pick up phone quickly (no annoying elevator music !) and no being passed around to people before you get someone who knows how to helpI always hesitate to call b/c I think it is going to take so long (as most computer-related calls do) but I'm always pleasantly surprisedI would highly recommend themLisa
Since they transferred all tech support to overseas – Philippines to be more specific, the service has been a fiasco! My website stopped working – the server is no properly reporting the HTTP codes upon requests, not to mention that HTACCESS coding support is ludicrous… I have spoken with L1, L2, and they have even escalated to Administrators (which is only accessible internally by emails), but the problems still unsolved and they simply don’t care at allOnce they put you on hold, forget about it, after over 1h waiting the line just get disconnected and don't expect any call back! If you only use the hosting for basic website pages (HTML/CSS only) and email, it may be a suitable service, but anything beyond that, do yourself a favor and find another Service Provider because 1andis DEFINITELY NOT for you
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the billing and cancellation of the 1& [redacted] Account feature In regard to this particular matter, we are canceling the 1& [redacted] Account feature, so that moving forward, you will no longer be billed for itDuring the time in which it had been activated, you were billed in the amount of $9.99, times, totaling in the amount of $We are refunding you the $79.92, and along with that, due to this inconvenience, I am refunding you the most recent month 1&Unlimited Package invoice that was billed on 8/09/in the amount of $This means that you will receive a total refund in the amount of $Please allow 3-business days for this refund to be processed That being said, I will also submit an internal complaint in order to investigate this matter further, so that moving forward, we can look to avoid this type of action being processed by one of our agents Once more, we apologize for any inconvenience that has been caused here David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the domain renewals, and the balances being sent to collections In regard to this particular matter, the Contract (ID # [redacted] ) you discussed with a Billing agent yesterday (5/6/14) which was still in collections, is being pulled and waived from [redacted] [redacted] will remove you from any list that they have, and this will not affect your credit As well, we are refunding you in the amount of $333.70, which covers the invoices paid to ***, each in the amount of $104.94, plus an additional $late feeThis refund will be processed to the credit card on file within 3-business days, so please make sure that we have an active card, in order to properly issue this refund That being said, for your records, as previously referenced, this account has been canceled and is not activeMoving forward, you will no longer be billed or invoiced for this service in the future Also, the domains: [redacted] , and [redacted] , that you wish to retain, will continue to be active under your other account, ID # [redacted] Once more, we apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ),This is a follow up in regards to your webspace issueI see that you have been in contact with my TechnicalSpecialist [redacted] , and that this particular matter has been discussed andresolved accordinglyPlease note, that should any other technical issues occurmoving forward, [redacted] would be able to assist you furtherOnce more, we apologize for any inconvenience that has beencaused here [redacted] Customer Care1&Internet Inc.http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred with this canceled account In regard to the refund you have mentioned, the reason that you have not received it at this time, is because you disputed the charge with [redacted] , while we were in the process of reversing the invoice, so that you would be refunded in fullEssentially, the dispute stopped the refund that we were in the process of issuing to youAt this time, we are letting go of the dispute on our end, and you will receive the refund of $ within 3- business days through [redacted] Unfortunately, newly purchased domains cannot be transferred from the company that they are registered with originally, to another provider until after at least daysThis is not a 1&Internet policy, this is followed and governed through the rules and regulations of ICANN, the over governing power of all domains That being said, please allow me to explain the processes and policies that ICANN has set in place in reference to the immediate cancellation of domain namesOnce a domain name has been completely canceled off of your account, you have a day window in which to reactivate it, should you decide to keep itThis reactivation can only occur through the original registrar (1&Internet)After this day period, ICANN passes the canceled domain off to an auction company called [redacted] , to evaluate any potential auctioning value they feel it may haveThis process lasts days, if it is decided that money can be made from auctioning it off, it does not go back up for public sale, if they do not want to auction it, then they put the domain into a day Redemption periodWhat this means, is that the original owner of the said domain, can repurchase it with the prior company it was registered with, over the course of the next (sometimes 35) daysOnly after this process, if the original owner has not purchased it again, than the domain is released once more for public sale As previously mentioned, this account has been canceled, however, since domains are registered year at a time, and they have not been set to an “Immediate” cancellation, the domains are still in your name under this account until they expire in October of In other words, at this time, if you were to wait until they have hit the day mark from when you registered them with 1&Internet, you would then be able to transfer them to another provider, free of any restrictions associated with the ICANN rules and regulations However, if you were to set the domains to an “Immediate” cancellation, you would have to wait even longer than the day transfer of provider mark, to order them through another company, and could risk losing them if ICANN decides to auction any of those said domains There is no possible way for us or any other registrar to override these ICANN processes and policies Once more, we apologize for any inconvenience that has been caused here David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of your account As per our conversation, in order to assist you with this, at your request the account in question has been canceled, and the balance of $is being waivedMoving forward, you will no longer be billed or invoiced for this service, since the account is no longer active Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the billing and cancellation of your domain: [redacted] Our records indicate that the domain in question had renewed on 11/13/13, with an online cancellation attempt occurring on 11/14/13, which was selected for a day cancellation from that date In regard to this particular matter, we are removing your account from collections [redacted] will remove you from any list that they have As well, we are wiping clean the outstanding balance of $ that you have with either [redacted] or 1&Internet No more money will be owed on this account and you will no longer be required to contact [redacted] or 1®arding this account Finally, we wish to confirm that this account has been cancelled as of this morning You will no longer be billed or invoiced for this service in the future Once more, we apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with your account It had been previously explained to you with your prior Revdex.com Complaint filed under Customer ID # [redacted] , that the domain name: [redacted] .com would expire on 7/23/15, however, the account itself would be canceled out on 8/1/ Please see the response listed below which provided you with that information back on 6/24/ Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of the MyWebsite Hosting package Regarding this matter, for the security of our customers we do not cancel accounts/features via email This is done to ensure that a Non-Account Holder cannot maliciously cancel services that do not belong to themAlong with that, we have experienced some bugs in our phone system recently that may explain any potential issues you had experienced when attempting to call in I am sorry if it was not properly explained or notated in the beginning of setting up this Day Free Trial, that the $per month rate for this feature moving forward was a promotion offered by paying months in advanceI will bring this to the attention of our Quality Assurance Team, so that we can hopefully avoid any issues or confusion associated with this in the future That being said, in order to avoid any downtime associated with the domain name: [redacted] .com, and to allow you to maintain/edit the current DNS settings, we have changed the date of your account cancellation You will not be billed for this, as we have already reversed the referenced invoice in the amount of $83.88, so that there is no payment dueSince the domain does not expire until 7/23/15, we have set the cancellation date of this account to occur on 8/1/15, which will give you ample time to either transfer your domain name to another provider, or simply let it expire under this account Moving forward, you will no longer be billed or invoiced for any service or feature under this account Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com That being said, in order to assist you further with this matter, if you wish to keep the domain name: [redacted] .com, I would be more than happy to renew it under your name for another year within Customer ID # [redacted] , free of chargePlease contact us via the email: [email protected] in order to confirm if you want the domain name to be reactivated through this offer Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the billing and cancellation of the 1&MyWebsite Hosting package In order to assist you with this particular matter, we have completely canceled the MyWebsite Hosting package, so all that remains under your account is the domain name: [redacted] That being said, we are refunding you the $chargeYou will receive this refund to the [redacted] account on file within 3-business days Moving forward, you will no longer be billed for any other service than your domain: [redacted] Once more, we apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do find it odd that they continue to refuse to write a letter stating I was in good standing and the owing balance was confusion on their part Regardless of if it will show up on a credit bureau or not, a letter is a simple thing to do and their continued refusal to write one shows me exactly what kind of company they are and I am sorry for ever being involved with them and will tell every professional I know my experience Regards, [redacted] ***
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of this account The reason that you have been billed again is because the initial cancellation that you had processed online in February and March of was only for the extra Email Packages and some of the domain names associated with the account Due to this, the hosting package continued to be active along with the remaining domain names In order to assist you with this matter, we are waiving the outstanding balance of $29.97, and have issued an immediate cancellation for all services under your accountAlong with that, we are refunding the last invoice that was successfully debited this past March in the amount of $Please allow 3-business days for this refund to be processed to the credit card ending in “2002” Moving forward, you will no longer be billed or invoiced, since this account is no longer active Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred with your account and the downtime of certain domains Unfortunately, the situation at hand that brought down your websites was a very unique matter, one that does not typically occurWe do in fact offer and have 24/Technical Support, however, due to the severity of your issue, it was something that could not be handled or resolved by the 1st Level Tech Agents, as they did not have the tools or ability to take on what happenedOnce again, this is because your problem was a rare case At the time that you filed this Revdex.com Complaint, the Solutions Team was looking into how this matter could be resolved for youIt was going through the appropriate channels, in order to get to the bottom of the problem and fix itThis particular problem was resolved in the same amount of time that it would have taken, with or without this issue being brought to the attention of the Revdex.com That being said, I can only apologize for some of the wait times which you experienced while calling in, as we have recently switched over to a completely new calling system, and as with anything new, there are some bugs to work outWhether your wait time was due to the phone bugs, or the Agents you spoke with looking to see if they could assist or not, I am sorry, really, I amBetween that and the above listed matter, this was the reason that I issued you a refund for your last Home Hosting Package invoiceI personally wanted to offer something more in an attempt to show you that we are making a good faith effort on our side to make up for what happened in one way or another I greatly apologize that the mentioned issue took extra time in order to be fixed, and that you feel our 24/Technical Support is not up to par at times, however, this is something that I cannot single handedly fixI will make sure to file an internal complaint within the company, with regard to the referenced Technical Support issues, so that moving forward, we can offer something better than what you have experienced Once more, we apologize for any inconvenience that has been caused here David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred here Unfortunately, at this time, there is nothing further that can be done in order to expedite this matterAs previously mentioned by other agents, it is currently being worked on and investigated by our System Administrators in order to have this service properly working for you as soon as possibleHowever, I was able to at least gather more of an expected time frame for you, in regard to when the issue will be resolvedOur Administrators believe that the matter at hand should be completely rectified within the next 1-weeks, but no later than your deadline of 11/14/Along with that, my records indicate that our Solutions Team manager Joseph Q [redacted] had reached out to you on Tuesday, October 21st, in order to discuss this situation with you as well That being said, due to this inconvenience, we are refunding you in the amount of $600.00, even though your request to receive that as compensation was only if this issue was not resolved by 11/14/Please allow 3-business days for this refund to be processedOn top of that, we are also issuing free months of hosting to your Developer PackageThis means that you will not be billed again for the hosting portion of your account until 7/4/ Our System Administrators will be in contact with you regarding this matter to inform you of any updates which lead to this problem being corrected Once more, we apologize for any inconvenience that has been caused here David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred here with the domain: [redacted] As this particular matter is that of a domain dispute/transfer nature, I will forward the information contained within your complaint, to my Domain Specialist, in order to investigate the referenced issue further They will be in contact with you shortly, to inform you of any updates which lead to a possible resolution in regard to this case Once more, we apologize for any inconvenience that has been caused here David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] I sincerely apologize for any inconvenience associated with your account Regarding the issues that you had when contacting us over the phone, unfortunately, we are currently working with a new phone system, and have been experiencing some bugs which our System Administrators are working on having resolved as soon as possible Our records indicate that you had spoken with my colleague Patrick in the Solutions Team, and that he has since had the outstanding balance of $pulled and waived from our Collections Team Aside from that, I see that the domain name: [redacted] is currently redirecting to the website of: follmanassociates.com as you had requestedIn reference to any emails associated with either of these domain names, there are no email services provided to you under this account, so you would have to contact your email provider regarding any possible email issues that you may be experiencing Moving forward, should you require any additional assistance, please feel free to contact us here in the Solutions Team by email to: [redacted] Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred with your account As previously mentioned, the domain: [redacted] .com is still registered in your name, up until 8/22/If you do not wish to keep it or do business with 1&Internet Incany longer, you simply need to transfer the domain to another providerThis is an action that you as the domain owner would have to initiate from the domain registrar of your choice Once more, we apologize for any inconvenience that has been caused here David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with your account, and the domain name: [redacted] .com Our records indicate that my colleague John in the Solutions Team, has already contacted you regarding the billing of invoices, and to inform you that were are clearing the entire balance due at this time under your accountAlso, there is currently a refund of $that is being processed, and will be added to the refund of $that is being issued for the most recent payment that had been debited on 2/21/Please allow 3-business days to receive a total refund in the amount of $to the credit card ending in “***” At this time, I see that we had successfully reactivated the domain name: [redacted] .com on 2/23/to Contract ID # [redacted] Afterwards, you then transferred the domain away from us, as it is now currently registered with [redacted] Inc That being said, per your request, we have removed the positive review that you had submitted for the Testimonial Section of the 1&Blog under our website Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with this account In regard to the account having been canceled, this was due to the “Auto-Renewal” feature having been turned off from within your Control Panel on 2/6/Since your hosting package renews on a monthly basis, it is not able to remain active at the end of its month billing cycle, which is the 20th of every month, if it’s not able to renew on its own automaticallyDue to this, the package began deletion on 2/20/15, which led to your login information being cleared out of the system as wellUnfortunately, the referenced issue in regard to the error you received when attempting to change your account password was associated with an internal bug that our system administrators have been able to since resolveAs per the voicemail that I left you earlier today, I provided a new password to you which will allow you to access the account againOnce you have regained access, you can change back the password to whatever you would like As previously referenced, we have been able to provide backups within the new contract, which were retrieved from the canceled contractThey can be found here: the Webspace backup is located in / [redacted] , and the database backups are located in / [redacted] That being said, we will refund you the January and February invoices, each in the amount of $Please allow 3-business days for a refund of $to be processed to the [redacted] address of: [redacted] @ [redacted] Along with that, we have applied free months of hosting under your account, which means that your service will be covered free of charge up until 3/20/ Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
I have been a customer of 1&for years now *I don't know why they say they've only been in biz for years bc I definitely used them in 2002) and my experience has always been a very positive oneMy website has never gone down, my mail has never stopped being forwarded and their customer service is amazingAlways pick up phone quickly (no annoying elevator music !) and no being passed around to people before you get someone who knows how to helpI always hesitate to call b/c I think it is going to take so long (as most computer-related calls do) but I'm always pleasantly surprisedI would highly recommend themLisa