Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the transfer of domains Our records indicate that when you contacted our Cancellation Team to cancel your account, you declined keeping the names: [redacted] , and [redacted] , so they along with the account were closed downUnfortunately, any domain names that are canceled outright cannot just simply be transferred to another provider That being said, please allow me to explain the processes and policies that [redacted] has set in place in reference to the immediate cancellation of domain names Once a domain name has been completely canceled off of an account, there is a small window of time in which to reactivate it, should you decide to keep the canceled domain(s)This reactivation can only occur through the original registrar (1&Internet)After this period, [redacted] passes the canceled domain(s) off to an auction company called [redacted] , to evaluate any potential auctioning value they feel it may haveThis process lasts days, if it is decided that money can be made from auctioning it off, it does not go back up for public sale, if they do not want to auction it, then they put the domain into a day Redemption periodWhat this means, is that the original owner of the said domain, can repurchase it through the prior company it was registered with, over the course of the next (sometimes 35) days Only after this process, if the original owner has not purchased it again, than the domain is released once more for public sale In this particular case, if the domains are passed over by [redacted] , you will then have optionsEither request for them to be reactivated within the mentioned Redemption period with 1&Internet, and then transfer them away to another provider, or, wait until they are open to the public again and purchase the domains elsewhere I understand that this may not be the kind of information you wanted to receive, however, we have no authority over [redacted] and their processes and policies, as they are the over governing power of all domains Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with this account According to our records, we have not physically debited a payment from your bank account, in just over a year, as the last payment that had been received under this account occurred back on 6/10/ In order to assist you with this, we are removing your account from collections [redacted] will remove you from any list that they have, and this will not, and has not, affected your credit As well, we are wiping clean the outstanding balance of $ 78.91, that you have with either [redacted] or 1&Internet No more money will be owed on this account and you will no longer be required to contact [redacted] or 1&Internet regarding this unfortunate situation That being said, for your records, this account is being canceledMoving forward, you will no longer be billed or invoiced for this service Once more, we apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with your account Per your request, we are pulling and waiving the overall balance of $from our Collections TeamAlong with that, I have set this account to be canceled on 1/31/I have done this to make sure that you have ample time to retrieve any data within this account that you may wish to have and use moving forward with another providerSince I am having the balance cleared for service that already renewed, you will not have to worry about receiving any other invoice prior to the set cancellation date Please allow 2-business days for the billing flag to be removed from your accountAfterwards, there will be no locks or restrictions on your account which would keep you from transferring your domain names away, you will just simply need to contact the provider in which you want to move them to, and initiate the transfers from their sideOnce this has started, we will be able to release the domains via a transfer to that other registrarThe process of transferring a domain can last between 3-days, which is a process that we do not have the ability to expedite, as it is [redacted] policy that can cause this waiting time For your records, listed below are the authorization codes that you will also need in order to transfer your domains [redacted] If you end up requiring additional assistance with transferring your domains away, please contact our Tech Team by phone at: ###-###-#### Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] I sincerely apologize for any inconvenience associated with the transfer of your domain to another provider In regard to the voicemail that I left you, our records indicate that the transfer of the domain: [redacted] had been initiated, and is already in the process of being transferred to your new providerAt this time, your domain transfer will be completed within 24- hours, and the change of registrar information will then be reflected within the WhoIs records once the move has been finalized Unfortunately, we do not have the ability to expedite this process, as this is [redacted] policy that causes a domain transfer to take at least days in order to be finished Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of this account The reason that you had been billed was because the initial cancellation that you had processed was only for the domain name associated with the account Due to this, the hosting package remained active and invoices had generated prior to when you completely canceled this account on 2/9/with an agent in our Cancellation Team As was confirmed with you by a member of our Solutions Team on 2/10/15, this account has been canceled, and a refund of $was being processedOur records indicate that earlier this morning we processed your refund to the credit card ending in “***”If these funds are not yet available to you, there may be up to a hour holding period before these funds are released by your bank or financial institution Moving forward, you will no longer be billed or invoiced for any services, since this account is no longer active Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with your account On our side, we have not been informed of any issues concerning our incoming calls, so unfortunately, I am not quite sure why you experienced such a hard time getting through to a customer service representativeI will bring this to the attention of our Quality Assurance Team, so that we can hopefully avoid any issues associated with this in the future, for any and all customers Per your request, we are waiving the overall balance of $34.93, which includes the $late feeAlong with that, I have canceled the domain name: [redacted] .com At this time, there are no locks or restrictions on your account which would keep you from transferring your domain names away, you just simply need to contact the provider in which you want to move them to, and initiate the transfers from their sideAfterwards, we will be able to release the domains via a transfer to that other registrarThe process of transferring a domain can last between 3-days, which is a process that we do not have the ability to expedite, as it is ICANN policy that can cause this waiting time For your records, listed below are the authorization codes that you will also need in order to transfer your domains [redacted] .com - authorization code: [redacted] = [redacted] .com - authorization code: [redacted] After these domain names have been transferred away, you will no longer be invoiced since you will not have any active services left within the account Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
I appreciate [redacted] ' involvement and hope that he can forward the complaint to the appropriate party at and for a quick and satisfactory resolution Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this offer to forward the complaint is a step to hopefully resolving the matter quickly Regards, [redacted]
From: [redacted] Date: Tue, Dec 15, at 9:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: " [redacted] >Update on the complain: The business has issued a refund for my domain fees and has also finally reestablished my access to my web domainsIt appears that me telling them of my complaint to the Revdex.com is what was needed to get them to finally resolve this issueThank you for the work that you doSo far no disciplinary action against the agents who lied and misrepresented but I doubt they would inform me of that anywayThanks, [redacted]
Dear [redacted] ( [redacted] - Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of this account In regard to this particular matter, the cancellation date which had been processed previously, was only for the domain name: [redacted] which was listed under the account The actual web hosting feature had not been canceledDomain Names and Web Hosting packages are separate entities, which is why some people have feature, and not the other That being said, in order to assist you, we wish to confirm that this account, at your request, has since been cancelled The outstanding balance of $has been waived, and you will no longer be billed or invoiced for this service or any other in the future Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with this account For the records associated with this complaint, listed below is a copy of the email that I had sent to you on 2/17/regarding this matter Dear [redacted] (Customer ID: [redacted] ), Thank you for contacting usThe Caretaker Team has since looked into your account and can confirm the following: I sincerely apologize that you have been given conflicting information from multiple agents that you have dealt with Personally, I want to do anything I can to assist you with this matter, and I can assure you that I am providing accurate information to you, as I have been with this company for over years, and handle all Revdex.com Complaints, along with escalated cases Listed below you will see the records for all invoices and transactions that have been physically processed through the [redacted] of: [redacted] @***.com, during the life of this account, (Customer ID # [redacted] ), and also Customer ID # [redacted] Customer ID # [redacted] - domain name: [redacted] .com Invoice # [redacted] - 1/30/- $- Processed successfully through [redacted] on 2/3/ Invoice # [redacted] - 1/29/- $- Payment attempt declined through [redacted] Invoice # [redacted] - 2/2/- $-- This was a credit invoice that cleared the balance of $associated with the prior declined payment attempt As indicated by the above records, you had only paid $ for this account while it was activeA refund cannot be issued against a payment that was never physically processedTherefore, the credit invoice cleared the outstanding balance Customer ID # [redacted] - domain name: [redacted] .com Invoice # [redacted] - 1/30/- $- Processed successfully through [redacted] on 2/3/ Invoice # [redacted] - 1/29/- $- Processed successfully through [redacted] on 2/1/ As indicated by the above records, both of the invoices generated under this account were paid for However, on 2/2/16, we received a payment dispute from [redacted] for the charge of $that was processed on 2/1/ With that dispute having been filed, [redacted] should have refunded you the $charge Regardless of whether they refunded you or not since that is between you and [redacted] , in order to assist you further, I will issue a refund in the amount of $to the [redacted] of: [redacted] @***.com Please allow 3- business days for this refund to be processed That being said, we send domain renewal notifications at 60, 45, and days preceding the domain renewal(s), in order to provide you with ample time to cancel, or turn off the auto-renewal, for any domain name(s) that you are no longer interested in Please keep that in mind as the domain name: [redacted] .com is still active under Customer ID # [redacted] If you would like to cancel this domain/account as well, please respond to this email confirming that request If you want it to remain active, no further action is required at this time, and you will receive the referenced domain renewal notifications once it gets closer to its renewal date of 1/28/ Please do not hesitate to contact us if any other questions/concerns remain Once more, we apologize for any inconvenience that has been caused here Thank you Sincerely, David M [redacted] Solutions Expert Caretaker Team 1&Internet Inc As previously stated, we have acknowledged that a payment in the amount of $was in fact debited on 2/1/16, however, it was for the renewal of the domain name: [redacted] .com, under Customer ID # [redacted] , which is still activeThis payment was not processed for the domain renewal of: [redacted] .com We are already in the process of refunding you for that $charge that you disputed through [redacted] , as a courtesyDue to this, there is nothing further that can be provided at this time Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
Dear [redacted] , I sincerely apologize for any inconvenience associated with this account Regarding the voicemail that I left today (9/29/16), please note that when this account had been ordered, it was notated that all hosting services and domain names would automatically renew, unless the auto-renewal feature was turned off, or the domain/hosting was physically canceled by the customer Prior to the renewal, email notifications are typically sent out in order to give the customer ample time to cancel their service if it is no longer requiredHowever, as I had mentioned, in your particular case there seems to have been an error, as there are no records of these automatic notifications having been sent outDue to this, you were not able to attempt a cancellation until after the service had been renewed for another month term That being said, if the payment of $had declined, and the balance was eventually sent to our Collections Team, your credit score would not have been affected, as they do not report the balances to any credit bureaus In order to assist you, we have completely canceled this account, and are refunding you the charge of $ Please allow 3-business days for this refund to be processed Moving forward, you will no longer be billed or invoiced again for these canceled services Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the billing of this account In regard to this particular matter, we are clearing the due balance of $from under this account, so that you are no longer responsible for any payment being made to 1&Internet Along with that, we wish to confirm that this account has since been cancelled You will no longer be billed or invoiced for this service in the future Once more, we apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Beware of this hosting campany I got hooked with them for year and when my renewal was due ,I would have made the renewal payment but they deleted my account without even any notification and I lost my all data of my website which they cannot recover this hosting s [redacted] don't try to get hooked to them because they offer cheap prices in starting
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the domain is STILL not transferrable to [redacted] .comwhichever way this is solved technically: it is 1andwho messed up all the processnormally domain transfers are easynow I am spending hours and hours trying to transfer the domainon one side godaddy tells me that I need the AUTHORIZATION CODE from 1andall else is set up, I know how to do this! on the 1NDDOMAIN CONTROL PANEL IT SAYS Domain Details [redacted] .info [redacted] : / Expires in months (08/25/2015) Domain Details Destination: [redacted] Target: /Type: Additional domain Status: Cancellation is in progressDNS Settings 1&name servers Display All Records Domain SettingsThe current domain status does not allow the modification of the settingsthe problem is that it STILL shows up as tomas@ [redacted] .info - which doesn't help as 1andstill bounces emails to that addressso I never receive the authorization codeso you (1and1) need to do provide me with an authorization code(in principle 1and destroyed the simple process and after one month and a million emails it is still in the same statusand this ONLY because 1andas a default holds domains of it's customers ransom for as long as possible ( a complaint to Revdex.com should NOT be necessary) Regards, [redacted]
Dear [redacted] I sincerely apologize for the inconvenience associated with any billing attempts against your credit card In regard to this particular matter, when you first tried to setup the account, you may have had a $test charge, which would be refunded within hoursThe reason that you may have seen that, is because anytime a credit card is entered into our system, the test charge is applied to: 1) inform our system there is a valid payment method being offered for any service that may in fact be activated afterwards, or 2) so that if this is a fraudulent attempt by someone other than yourself, you see it within your bank/credit card records so that it can be remedied quicklyHowever, as mentioned, this initial $charge, was only a test attempt, and will be returned to the credit card in question within hours Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Account Holder: [redacted] - Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with this account In order to assist you with this unfortunate situation, we are pulling and waiving the overall balance of $from our Collections Teams [redacted] and [redacted] will remove you from any list that they have, and this will not, and has not, affected the credit of the Account Holder No more money will be owed on this account, and you will no longer be required to contact ***, ***, or 1&Internet regarding this matter To transfer the domain(s), you will just simply need to contact the provider in which you want to move them to, and initiate the transfer(s) from their sideOnce this has started, we will be able to release the domain(s) via a transfer to that other registrarThe process of transferring a domain can last between 3-days, which is a process that we do not have the ability to expedite, as it is ICANN policy that can cause this waiting time For your records, listed below is the only domain name left under this canceled account, along with the authorization code that you will need in order to transfer this domain [redacted] .com - authorization code: [redacted] (Expires on 9/17/16) Moving forward, you will no longer be responsible for any payments under this canceled account If you need any additional assistance in reference to this case, or information on any domain names that had been previously registered within this account, please contact our Solutions Team via email at this address: [email protected] Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has been caused here In regard to the contact made to you by my colleagues here in the Solutions Team, we have confirmed that the domain name: [redacted] .com is resolving to your web hosting provider correctly at this time Due to any inconvenience caused, we are refunding your initial invoicePlease allow 3-business days for a refund of $to be processed to the payment method on fileAlong with that, we have added a credit of $to your account so that your domain registration is covered free of charge in After this is said and done, you will have received the first years of this particular domain registration at no cost to you Once more, we apologize for any inconvenience that you have experienced Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred with your account According to our records, I see that you have already downgraded this account from the Online Store Package, to an Instant Domain Package so that moving forward, you only have the domain: cindylynnsjewelry.com Due to this downgrade having been processed, there is currently a pro-rated refund of $being processed back to your credit cardHowever, due to this inconvenience, I am also refunding you an additional $27.56, so that the full amount of $which you had been invoiced for at the inception of this account, is returned to you That being said, the domain: [redacted] was included for free within the original Online Store Package, now that the domain is by itself as an Instant Domain Package, it is typically billed in the amount of $once a yearSince you have not been billed for the year registration of that domain previously, (since it was included for free until the change was made), an invoice for it will be generating shortlyDue to system limitations, we do not have the ability to stop the invoice prior to it being generated, so I will keep an eye on your account, and reverse the invoice for the year registration of your domain once it has been applied Once more, we apologize for any inconvenience that has been caused here David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The problem arose, not because of a failure of notificationI knew the domain expiration was coming upThe confusion arose because, for this domain, I was invoiced more than a month after the renewal where my last two transfers all were invoiced prior to the renewalThis led me to the incorrect conclusion that I would be invoiced prior to the domain expiration and renewalInvoicing after the fact is an unusual practice in my experience Regards, [redacted]
Dear [redacted] , (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of your account, and the balance being sent to collections According to our records, I see that our Solutions Team has canceled this account for you, along with having the balance pulled and waived from collections, and that you are satisfied with this resolutionI am glad that we were able to clear this matter up for you Moving forward, you will no longer be billed or invoiced for any service under this canceled account We apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the transfer of domains Our records indicate that when you contacted our Cancellation Team to cancel your account, you declined keeping the names: [redacted] , and [redacted] , so they along with the account were closed downUnfortunately, any domain names that are canceled outright cannot just simply be transferred to another provider That being said, please allow me to explain the processes and policies that [redacted] has set in place in reference to the immediate cancellation of domain names Once a domain name has been completely canceled off of an account, there is a small window of time in which to reactivate it, should you decide to keep the canceled domain(s)This reactivation can only occur through the original registrar (1&Internet)After this period, [redacted] passes the canceled domain(s) off to an auction company called [redacted] , to evaluate any potential auctioning value they feel it may haveThis process lasts days, if it is decided that money can be made from auctioning it off, it does not go back up for public sale, if they do not want to auction it, then they put the domain into a day Redemption periodWhat this means, is that the original owner of the said domain, can repurchase it through the prior company it was registered with, over the course of the next (sometimes 35) days Only after this process, if the original owner has not purchased it again, than the domain is released once more for public sale In this particular case, if the domains are passed over by [redacted] , you will then have optionsEither request for them to be reactivated within the mentioned Redemption period with 1&Internet, and then transfer them away to another provider, or, wait until they are open to the public again and purchase the domains elsewhere I understand that this may not be the kind of information you wanted to receive, however, we have no authority over [redacted] and their processes and policies, as they are the over governing power of all domains Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with this account According to our records, we have not physically debited a payment from your bank account, in just over a year, as the last payment that had been received under this account occurred back on 6/10/ In order to assist you with this, we are removing your account from collections [redacted] will remove you from any list that they have, and this will not, and has not, affected your credit As well, we are wiping clean the outstanding balance of $ 78.91, that you have with either [redacted] or 1&Internet No more money will be owed on this account and you will no longer be required to contact [redacted] or 1&Internet regarding this unfortunate situation That being said, for your records, this account is being canceledMoving forward, you will no longer be billed or invoiced for this service Once more, we apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with your account Per your request, we are pulling and waiving the overall balance of $from our Collections TeamAlong with that, I have set this account to be canceled on 1/31/I have done this to make sure that you have ample time to retrieve any data within this account that you may wish to have and use moving forward with another providerSince I am having the balance cleared for service that already renewed, you will not have to worry about receiving any other invoice prior to the set cancellation date Please allow 2-business days for the billing flag to be removed from your accountAfterwards, there will be no locks or restrictions on your account which would keep you from transferring your domain names away, you will just simply need to contact the provider in which you want to move them to, and initiate the transfers from their sideOnce this has started, we will be able to release the domains via a transfer to that other registrarThe process of transferring a domain can last between 3-days, which is a process that we do not have the ability to expedite, as it is [redacted] policy that can cause this waiting time For your records, listed below are the authorization codes that you will also need in order to transfer your domains [redacted] If you end up requiring additional assistance with transferring your domains away, please contact our Tech Team by phone at: ###-###-#### Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] I sincerely apologize for any inconvenience associated with the transfer of your domain to another provider In regard to the voicemail that I left you, our records indicate that the transfer of the domain: [redacted] had been initiated, and is already in the process of being transferred to your new providerAt this time, your domain transfer will be completed within 24- hours, and the change of registrar information will then be reflected within the WhoIs records once the move has been finalized Unfortunately, we do not have the ability to expedite this process, as this is [redacted] policy that causes a domain transfer to take at least days in order to be finished Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of this account The reason that you had been billed was because the initial cancellation that you had processed was only for the domain name associated with the account Due to this, the hosting package remained active and invoices had generated prior to when you completely canceled this account on 2/9/with an agent in our Cancellation Team As was confirmed with you by a member of our Solutions Team on 2/10/15, this account has been canceled, and a refund of $was being processedOur records indicate that earlier this morning we processed your refund to the credit card ending in “***”If these funds are not yet available to you, there may be up to a hour holding period before these funds are released by your bank or financial institution Moving forward, you will no longer be billed or invoiced for any services, since this account is no longer active Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with your account On our side, we have not been informed of any issues concerning our incoming calls, so unfortunately, I am not quite sure why you experienced such a hard time getting through to a customer service representativeI will bring this to the attention of our Quality Assurance Team, so that we can hopefully avoid any issues associated with this in the future, for any and all customers Per your request, we are waiving the overall balance of $34.93, which includes the $late feeAlong with that, I have canceled the domain name: [redacted] .com At this time, there are no locks or restrictions on your account which would keep you from transferring your domain names away, you just simply need to contact the provider in which you want to move them to, and initiate the transfers from their sideAfterwards, we will be able to release the domains via a transfer to that other registrarThe process of transferring a domain can last between 3-days, which is a process that we do not have the ability to expedite, as it is ICANN policy that can cause this waiting time For your records, listed below are the authorization codes that you will also need in order to transfer your domains [redacted] .com - authorization code: [redacted] = [redacted] .com - authorization code: [redacted] After these domain names have been transferred away, you will no longer be invoiced since you will not have any active services left within the account Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
I appreciate [redacted] ' involvement and hope that he can forward the complaint to the appropriate party at and for a quick and satisfactory resolution Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this offer to forward the complaint is a step to hopefully resolving the matter quickly Regards, [redacted]
From: [redacted] Date: Tue, Dec 15, at 9:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: " [redacted] >Update on the complain: The business has issued a refund for my domain fees and has also finally reestablished my access to my web domainsIt appears that me telling them of my complaint to the Revdex.com is what was needed to get them to finally resolve this issueThank you for the work that you doSo far no disciplinary action against the agents who lied and misrepresented but I doubt they would inform me of that anywayThanks, [redacted]
Dear [redacted] ( [redacted] - Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of this account In regard to this particular matter, the cancellation date which had been processed previously, was only for the domain name: [redacted] which was listed under the account The actual web hosting feature had not been canceledDomain Names and Web Hosting packages are separate entities, which is why some people have feature, and not the other That being said, in order to assist you, we wish to confirm that this account, at your request, has since been cancelled The outstanding balance of $has been waived, and you will no longer be billed or invoiced for this service or any other in the future Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with this account For the records associated with this complaint, listed below is a copy of the email that I had sent to you on 2/17/regarding this matter Dear [redacted] (Customer ID: [redacted] ), Thank you for contacting usThe Caretaker Team has since looked into your account and can confirm the following: I sincerely apologize that you have been given conflicting information from multiple agents that you have dealt with Personally, I want to do anything I can to assist you with this matter, and I can assure you that I am providing accurate information to you, as I have been with this company for over years, and handle all Revdex.com Complaints, along with escalated cases Listed below you will see the records for all invoices and transactions that have been physically processed through the [redacted] of: [redacted] @***.com, during the life of this account, (Customer ID # [redacted] ), and also Customer ID # [redacted] Customer ID # [redacted] - domain name: [redacted] .com Invoice # [redacted] - 1/30/- $- Processed successfully through [redacted] on 2/3/ Invoice # [redacted] - 1/29/- $- Payment attempt declined through [redacted] Invoice # [redacted] - 2/2/- $-- This was a credit invoice that cleared the balance of $associated with the prior declined payment attempt As indicated by the above records, you had only paid $ for this account while it was activeA refund cannot be issued against a payment that was never physically processedTherefore, the credit invoice cleared the outstanding balance Customer ID # [redacted] - domain name: [redacted] .com Invoice # [redacted] - 1/30/- $- Processed successfully through [redacted] on 2/3/ Invoice # [redacted] - 1/29/- $- Processed successfully through [redacted] on 2/1/ As indicated by the above records, both of the invoices generated under this account were paid for However, on 2/2/16, we received a payment dispute from [redacted] for the charge of $that was processed on 2/1/ With that dispute having been filed, [redacted] should have refunded you the $charge Regardless of whether they refunded you or not since that is between you and [redacted] , in order to assist you further, I will issue a refund in the amount of $to the [redacted] of: [redacted] @***.com Please allow 3- business days for this refund to be processed That being said, we send domain renewal notifications at 60, 45, and days preceding the domain renewal(s), in order to provide you with ample time to cancel, or turn off the auto-renewal, for any domain name(s) that you are no longer interested in Please keep that in mind as the domain name: [redacted] .com is still active under Customer ID # [redacted] If you would like to cancel this domain/account as well, please respond to this email confirming that request If you want it to remain active, no further action is required at this time, and you will receive the referenced domain renewal notifications once it gets closer to its renewal date of 1/28/ Please do not hesitate to contact us if any other questions/concerns remain Once more, we apologize for any inconvenience that has been caused here Thank you Sincerely, David M [redacted] Solutions Expert Caretaker Team 1&Internet Inc As previously stated, we have acknowledged that a payment in the amount of $was in fact debited on 2/1/16, however, it was for the renewal of the domain name: [redacted] .com, under Customer ID # [redacted] , which is still activeThis payment was not processed for the domain renewal of: [redacted] .com We are already in the process of refunding you for that $charge that you disputed through [redacted] , as a courtesyDue to this, there is nothing further that can be provided at this time Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
Dear [redacted] , I sincerely apologize for any inconvenience associated with this account Regarding the voicemail that I left today (9/29/16), please note that when this account had been ordered, it was notated that all hosting services and domain names would automatically renew, unless the auto-renewal feature was turned off, or the domain/hosting was physically canceled by the customer Prior to the renewal, email notifications are typically sent out in order to give the customer ample time to cancel their service if it is no longer requiredHowever, as I had mentioned, in your particular case there seems to have been an error, as there are no records of these automatic notifications having been sent outDue to this, you were not able to attempt a cancellation until after the service had been renewed for another month term That being said, if the payment of $had declined, and the balance was eventually sent to our Collections Team, your credit score would not have been affected, as they do not report the balances to any credit bureaus In order to assist you, we have completely canceled this account, and are refunding you the charge of $ Please allow 3-business days for this refund to be processed Moving forward, you will no longer be billed or invoiced again for these canceled services Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the billing of this account In regard to this particular matter, we are clearing the due balance of $from under this account, so that you are no longer responsible for any payment being made to 1&Internet Along with that, we wish to confirm that this account has since been cancelled You will no longer be billed or invoiced for this service in the future Once more, we apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Beware of this hosting campany I got hooked with them for year and when my renewal was due ,I would have made the renewal payment but they deleted my account without even any notification and I lost my all data of my website which they cannot recover this hosting s [redacted] don't try to get hooked to them because they offer cheap prices in starting
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the domain is STILL not transferrable to [redacted] .comwhichever way this is solved technically: it is 1andwho messed up all the processnormally domain transfers are easynow I am spending hours and hours trying to transfer the domainon one side godaddy tells me that I need the AUTHORIZATION CODE from 1andall else is set up, I know how to do this! on the 1NDDOMAIN CONTROL PANEL IT SAYS Domain Details [redacted] .info [redacted] : / Expires in months (08/25/2015) Domain Details Destination: [redacted] Target: /Type: Additional domain Status: Cancellation is in progressDNS Settings 1&name servers Display All Records Domain SettingsThe current domain status does not allow the modification of the settingsthe problem is that it STILL shows up as tomas@ [redacted] .info - which doesn't help as 1andstill bounces emails to that addressso I never receive the authorization codeso you (1and1) need to do provide me with an authorization code(in principle 1and destroyed the simple process and after one month and a million emails it is still in the same statusand this ONLY because 1andas a default holds domains of it's customers ransom for as long as possible ( a complaint to Revdex.com should NOT be necessary) Regards, [redacted]
Dear [redacted] I sincerely apologize for the inconvenience associated with any billing attempts against your credit card In regard to this particular matter, when you first tried to setup the account, you may have had a $test charge, which would be refunded within hoursThe reason that you may have seen that, is because anytime a credit card is entered into our system, the test charge is applied to: 1) inform our system there is a valid payment method being offered for any service that may in fact be activated afterwards, or 2) so that if this is a fraudulent attempt by someone other than yourself, you see it within your bank/credit card records so that it can be remedied quicklyHowever, as mentioned, this initial $charge, was only a test attempt, and will be returned to the credit card in question within hours Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Account Holder: [redacted] - Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with this account In order to assist you with this unfortunate situation, we are pulling and waiving the overall balance of $from our Collections Teams [redacted] and [redacted] will remove you from any list that they have, and this will not, and has not, affected the credit of the Account Holder No more money will be owed on this account, and you will no longer be required to contact ***, ***, or 1&Internet regarding this matter To transfer the domain(s), you will just simply need to contact the provider in which you want to move them to, and initiate the transfer(s) from their sideOnce this has started, we will be able to release the domain(s) via a transfer to that other registrarThe process of transferring a domain can last between 3-days, which is a process that we do not have the ability to expedite, as it is ICANN policy that can cause this waiting time For your records, listed below is the only domain name left under this canceled account, along with the authorization code that you will need in order to transfer this domain [redacted] .com - authorization code: [redacted] (Expires on 9/17/16) Moving forward, you will no longer be responsible for any payments under this canceled account If you need any additional assistance in reference to this case, or information on any domain names that had been previously registered within this account, please contact our Solutions Team via email at this address: [email protected] Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has been caused here In regard to the contact made to you by my colleagues here in the Solutions Team, we have confirmed that the domain name: [redacted] .com is resolving to your web hosting provider correctly at this time Due to any inconvenience caused, we are refunding your initial invoicePlease allow 3-business days for a refund of $to be processed to the payment method on fileAlong with that, we have added a credit of $to your account so that your domain registration is covered free of charge in After this is said and done, you will have received the first years of this particular domain registration at no cost to you Once more, we apologize for any inconvenience that you have experienced Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred with your account According to our records, I see that you have already downgraded this account from the Online Store Package, to an Instant Domain Package so that moving forward, you only have the domain: cindylynnsjewelry.com Due to this downgrade having been processed, there is currently a pro-rated refund of $being processed back to your credit cardHowever, due to this inconvenience, I am also refunding you an additional $27.56, so that the full amount of $which you had been invoiced for at the inception of this account, is returned to you That being said, the domain: [redacted] was included for free within the original Online Store Package, now that the domain is by itself as an Instant Domain Package, it is typically billed in the amount of $once a yearSince you have not been billed for the year registration of that domain previously, (since it was included for free until the change was made), an invoice for it will be generating shortlyDue to system limitations, we do not have the ability to stop the invoice prior to it being generated, so I will keep an eye on your account, and reverse the invoice for the year registration of your domain once it has been applied Once more, we apologize for any inconvenience that has been caused here David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The problem arose, not because of a failure of notificationI knew the domain expiration was coming upThe confusion arose because, for this domain, I was invoiced more than a month after the renewal where my last two transfers all were invoiced prior to the renewalThis led me to the incorrect conclusion that I would be invoiced prior to the domain expiration and renewalInvoicing after the fact is an unusual practice in my experience Regards, [redacted]
Dear [redacted] , (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of your account, and the balance being sent to collections According to our records, I see that our Solutions Team has canceled this account for you, along with having the balance pulled and waived from collections, and that you are satisfied with this resolutionI am glad that we were able to clear this matter up for you Moving forward, you will no longer be billed or invoiced for any service under this canceled account We apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com