20/20 Air Mechanical Corp.

Complaint: [redacted] I am rejecting this response because:The business is not accurately reflecting the factsThey are obviously trying to cover themselvesWhen they called to schedule, I told them I was traveling in April and May and June was betterSince it was a brand new system , I assumed there would be no problems and June would be better for my scheduleThat's itNo one was insistent about anythingIt was a matter of convenienceShe said the schedule was wide open so saying they get booked doesn't make senseI assume she had my account in front of herIt is good business policy to look out for your customer and let me know what they have on file regarding our service policyShame on them for taking advantage of the customer or at least not looking out for thenFurthermore, I told the technician I should not sign for service given he could not service and fine tune a system (that they installed yrs ago) that apparently no longer functionsHe said I had to signI did so since I was alone and there is not much I could doI certainly did not throw him outIn fact, he used my restroom and asked for a glass of water which I gladly providedClearly they are trying to cover for themselves and flip it aroundShame on them againLet's be honest hereNo apology as well for technician leaving the water on the outside faucet all dayThe water seeped into the basementAppalling customer service and no offer to clean up or rectify his mistakeLastly, my husband reminded me we used the air in May and it worked fineCalls into question what the technician did while he was here ? We have another quality, reputable company coming to service the system and will follow up with detailsLet's stick to the facts and stop making things upHonesty is the best policy Sincerely, [redacted]

Customer was presented prices prior to work being completed He could have only paid $for our diagnostics and we would have left He chose to have the work completed He agreed to the work prior to it being done and also signed that the work was completed successfully All of our pricing in up front and flat rate Our customer service and services are reflected in our workmanship, hiring and accessibility to our office.This work was a choice prior to work being completed Thank you

Corate for furnace maintenance (109.99) did not include basic nozzle cleaning or replacement This brought the price for the service over a hundred dollars more than I've ever paid before Technicians were cordial but their options were already set The price to change the nozzle, a dollar part, was an additional The price to cement in the chimney pipe better (which was always part of the maintenance in the past) was an ADDITIONAL I declinedWhat a ripoff

On time, accessed problem, fixed problem in a timely professional manner

Sean is a perfect gentleman and a very knowledgable servicemanHe was attentive to my homeHe wore shoe covers before entering my home, explained all of the services he was performing and some recommendations for future repairs and, in general, answered all my questions and concerns aptly I am satisfied with his service and am happy he was called upon to do the maintenanceI would recommend Air to my neighbors and have them request Sean as their service provider

Our technicians are licensed to do their job and if you as a homeowner feel differently that is your right but you are not licensed The fee was a trip charge No work was performed as the unit was not installed to code and can not and will not be worked onY our company

Honesty is the best policy and we have documented the calls and dates and the system is out of warranty for Labor only The signatures were only to approve us doing the initial work of beginning the maintenance at which time he found the following: dirty coils, dirty filter and seized compressorThis is a mechanical piece of equipmentMaintenance and repairs are needed from time to timeThere is a warranty on the compressor for years through the manufacturerThe only warranty that has lapsed is the labor warranty This customer is upset because THEY CHOSE to schedule their maintenance after the warranty date as it had been working in May Our company policy is to uphold all warrantiesWe also offered her an additional 10% off for the labor

Two years ago, in June of we bought two split AC units from 20/through [redacted] which offered them as reliable installers for the unitsOne of the units failed right away and it took them over a month to replace through the warranty which ended for both units at the end of June On Thursday night July the unit stopped cooling the family roomI put in a service call, and got the answering service20-returned the call Friday morning and told me they could not get to do the service until Monday between and 4, sooner if I was willing to pay $for the technician to come on SaturdayFinally on July the service person arrived at around PMHe immediately diagnosed the problem as a low refrigerant plus a leak problem, and proceeded to give us the choices available to solve the problemHe told us that the recommended solutions had a 60% chance of working This involved applying a stop leak product for which I was charged $plus $for putting the refrigerant, which includes pound of it, plus $for an additional poundThey charged us about $We were told that the refrigerant was expensive, the same with the stop leak productI looked around and found for the stop leak products a number of options for less that $( [redacted] /MRL-3-R-134a-Super-Seal-Conditioning/dp/B004H8V0QY), and for the refrigerant found for pounds of refrigerant a value of about $150.00, (see https:/ [redacted] /R410a-Refrigerant-cylinder-factory-sealed/dp/B008OOXJMA/ref=sr_1_4?s=automotive...⇄ understand the fact that there is labor involvedThe service man took about 10-minutes in applying the stop leak and adding refrigerantThe rest of the time was briefly discussing the price of solutions and his experiences and future ambitionsI told the company 20-that I thought their pricing was outrageousTheir answer was to say that they were number in service Also they never provided the other part that the service man said was covered by the warrantyThe AC unit now does not show status of what it is doingI was grossly overchargedMany people that I mentioned this to have told so, including a [redacted] dealer at [redacted] trying to sell their AC, that it is so

To Whom it May Concern: When we arrived at Mr [redacted] home on 8/we found the system working marginally We offered reccomendations to get the system up and running Mr [redacted] chose to do ONE of the items This did not completely fix the system so he called us back the next day to do another item which did not completely fix the problem either The technician bundled many of the repairs for a discounted price and explained that he bundled them as they all needed to be done in order to get the system running properly He chose to bandaid the system which did not work If you have flat tires and only replace you still have two flats and the car will roll but not well At thsi time we will not be refunding any money as the work has been done and approvedThank you

The prices are always shown up front. If your tire was going to cost $you would have the time to make the decision as you did here. Our prices are out of a flat rate book. There was no scam. You signed off on all work prior to it being done. If our tech was more efficient then that is wonderful but it was not a scam or something that we breakdown our prices for. Our customer service manager contact you and spoke to you.
Thank you

Hello, We have contacted this customer to let them know that we can credit their account for half of the amount as a good faith adjustment. Unfortunately the coupon must be presented at the time of signing and the contract was actually signed by Mr. and not Mrs. Mrsdiscussed
the coupon after the final payment was made. We understand her disappointment that she was not able to use it up front but we did make accommodations for this and have added the credit to her account. Her system has been installed and working well, we hope she can enjoy it this summer. Fondly, Air Tell us why here

Every business charges different prices. We had your approval for the work with signatures prior to ANY work being performed. You had a choice to not complete the work
Thank you

20/Air send Sean Bto my home today for my annual air conditioning system inspection and service Sean was knowledgeable, personable and efficient We talked about potential upgrades and how to think about the eventuality of a system replacement, given the age of my equipment He didn't push and provided thoughtful and helpful suggestions He also delivered the good news that everything is in good working order for the upcoming summer season

It was our pleasure to have Chris O*** as our service technician today He began by introducing himself properly, he immediately put on the paper slip ons he brought and got to work He not only checked our entire system, but found that our dryer vent had come looseHe fixed it as wellIt is obvious that this young man knows what he is doing and enjoys his work He spoke with us about how to save electricity and checked our thermostat to see if we were doing well I will definitely ask for him when I need my next service!

Complaint: ***
I am rejecting this response because:The businesses response to my complaint is not truthful They responded that "We offered to quote him a price to replace the entire system at that time but he was adamant that he only wanted to repair due to the cost." This is not true At no point did they offer a price to replace the entire system last year when I contacted them for a second opinion In fact, they represented that the leak was local to the attic coil, and recommended against replacing the entire system because they were able to find the leak in the coil I would ask that they prove that they offered to quote a price to replace the system.They also represented that I screamed at the tech to fix it for free This is not true I calmly explained to the tech, as I did to Jessica, that I felt that they incorrectly diagnosed the problem, and that I expected them to resolve the problem My suggestion was for me to pay an additional $2,for them to replace the parts of the system that were not replaced last year At no point did I suggest that I get anything for free.They also did not present me with options They provided me with prices for various expensive tests to find the new leak I am not attempting to get anything for free I simply want to be put in the position I was last year when recommended that I not replace the entire system; i.e., I am willing to pay the difference between what a new system costs and what I paid them last year Alternatively, they can refund me the $4,I paid last year, when they negligently misdiagnosed the problem
Sincerely,
*** ***

Frank D*** , service specialist did his job wonderfully Very informative, great personality, etc

Customer was presented prices prior to work being completed. He could have only paid $for our diagnostics and we would have left. He chose to have the work completed. He agreed to the work prior to it being done and also signed that the work was completed successfully. All
of our pricing in up front and flat rate. Our customer service and services are reflected in our workmanship, hiring and accessibility to our office.This work was a choice prior to work being completed. Thank you

Great doing business with 20/Air A professionally run business with great customer support Sean showed up on schedule, took time to reintroduce himself and explain the purpose of the visit Even though it was maintenance on a new system, he took his time ensuring every component was checked and operating efficiently He ensured I was briefed on the system's operation and recommended options

Complaint: ***
I am rejecting this response because:This is absolutely untrueWe did not touch the unit as instructed by 20/airWe left it as it was when their technician leftWhen *** arrived they found the air handler switched off and thermostat off upstairs as it was left (That is set to off)This is documented in the service call reportThe only inconsistency is with 20/air who said the compressor was broken and the air system was not workingThey told us not to use the unit and pay them to replace itWhen *** came they found everything to be workingWhere is the incinsistency on our part? 20/air insisted the unit they installed per their specifications was not working and was not under warrantyThe error is on the part of 20/air for claiming the system was not working when it was There are not multiple problems per the 20/rep, only oneTheir technician.
Sincerely,
*** ***

WAS VERY FORTUNATE TODAY AND MET SEAN WHILE HE WAS SERVICING MY NEIGHBORS HOUSE CALLED OFFICE TO SEE IF HE HAD TIME TO SEE ME AFTER HE WAS FINISHED WITH NEIGHBOR - SINCE JUST TALKING WITH HIM I WAS IMPRESSED WITH HIS KNOWLEDGE NOT ONLY DOES HE KNOW WHAT HE IS TALKING ABOUT - HE IS A VERY HONEST INDIVIDUAL AND PROJECTS A VERY FAVORABLE PICTURE OF 20/AIR MECHANICAL CORP