20/20 Air Mechanical Corp.

Complaint: ***
I am rejecting this response because:
That explanation does not justify the price discrepancies I signed those papers and agreed to work after the technician convinced me of what a reputable company they were I find it hard to believe those are standard prices when he had to leave my home and go into his truck for over minutes to tell me the cost of repairs I feel like I was definitely taken advantage of by this company They say I could have declined service but out of the options lined out on the price sheet that was not one of them I was so convinced and trusted this company on it's pricing that I tipped the technician in addition to the inflated prices Nothing changes the fact that they charged me $for a service and product that I later learned should have cost $300- I told the three companies what I had paid and read them the products and services listed from my receipt and they told me the price was unbelievable if those were the only services and products rendered I will never have anyone service my house when my husband is not present at the home and I will never use this company again I will let others know of my experience through as many websites as possible to help save them from being ripped off
Sincerely,
*** ***

To Whom it may concern:This customer was contacted on 3/30/to schedule her spring maintenance. We offered her an apt on 4/1/between 9-which she declined and emphatically told us she was not scheduling until June. We explained that it does get busy and we would like to book
her ASAP. She called back later that day to confirm that she indeed did not want to do the maintenance until 6/8/between 8-10. We confirmed at that time that there were no issues with the unit that she was aware of an DID want to wait until 6/8.On 6/we completed her maintenance which is prepaid. We found that the compressor was bad and needed to be replaced under parts warrenty but that she was out of labor warrenty. We did extend her a 10% discount off of the labor repairs. Mrsdeclined all work, hung up on the office when discussing and told our tech to leave. As of today we have cancelled her maintenance agreement per her request and will no longer be able to servivice her as she has threatened to call the police. We do understand that it is upsetting when something falls outside of a warrenty but we must follow the company policies and we did attempt to offer her maintenance prior to her warrenty date. Sincerly *** ***Owner

Aaron K was super helpful and explained exactly what needed to be fixed and why I have used 20/Air for nearly years and always have a good experience with their techs While they typically recommend multiple fixes (both urgent and less), there is never pressure to go for the expensive fixes if they aren't necessary, and Aaron in particular was very honest about that

Complaint: ***
I am rejecting this response because:You can attempt to explain your billing gimmick all you'd like, but the fact is there can be no justification for charging $for a 1/hour service visit with +/- $in parts usedI signed off on the work based on the technicians estimation that it was going to take quite a while to resolve the issue and not just a half hour I do not know the cost of A/C parts, so could only assume that you would charge a fair and reasonable markupYour serviceman was misleading and I was wrong to trust that you operate within guidelines that are"fair and reasonable" There are many other complaints posted on the internet making similar claims, so my allegations are not without support.
Sincerely,
*** *** ***

Sean, the service technician, was punctual and politeHe demonstrated skills to perform his work and explained to me the problem and repair to the air condition unit in questionI am pleased with his work and his mannerism

Frank was a very professional and thorough tech and the pleasant office staff made sure all was scheduled to my convenience

20/Air was there for us when we needed them for a new heating system and to maintain our central airSean Bis our guy !!! He is professional and patient and knows his stuff !! He didn't rush through the jobHe made sure we understood everything before he left( and that's where the patience came through !! ) He gave us our options and wasn't pushy about stuffThe other employees have been also been good and we would recommend this company and espSean B !!

All prices are given up front prior to work being performed The customer is always free to decline, price and quality shop and have us back at a later date if they choose This customer chose to have the work performed at that time and signed before work was done agreeing to the price
as well as signed after the work was complete that they were satisfied Our company's prices reflect our level of customer service, ability to respond effectively and in a timely manner to our customers Our staff is continually trained and is offered full benefits We are only prepared as a company to put the best staff in our offices and on the road to service our customer Our prices are our prices and we are very confident that they reflect the quality that each customer receives
Air

Sean was prompt and politeHe showed professionalism and was very courtiousWe would definately have this gentleman come back to perform service on our furnaces againHe made sure the system was working properly before leavingAir has been a good company to deal with thus far

To Whom it may concern:
This customer was contacted on 3/30/to schedule her spring maintenance. We offered her an apt on 4/1/between 9-which she declined and emphatically told us she was not scheduling until June. We explained that it does get busy and we would like
to book her ASAP. She called back later that day to confirm that she indeed did not want to do the maintenance until 6/8/between 8-10. We confirmed at that time that there were no issues with the unit that she was aware of an DID want to wait until 6/8.On 6/we completed her maintenance which is prepaid. We found that the compressor was bad and needed to be replaced under parts warrenty but that she was out of labor warrenty. We did extend her a 10% discount off of the labor repairs. Mrsdeclined all work, hung up on the office when discussing and told our tech to leave.
As of today we have cancelled her maintenance agreement per her request and will no longer be able to servivice her as she has threatened to call the police.
We do understand that it is upsetting when something falls outside of a warrenty but we must follow the company policies and we did attempt to offer her maintenance prior to her warrenty date
Sincerly
*** ***
Owner

Complaint: ***
I am rejecting this response because:20/Air Mechanical fails to address the fact that when the prices were provided the service technician expressed that it was going to take quite a while to resolve, which it did notFurther, he never informed me that the parts were relatively inexpensive eitherIf he was as experienced as they present, he would have know the amount of time that it would take to repair the unitRegardless of their attempt to explain away their price gouging scam, it is still simply that-price gougingTo say that it is okay for them to overcharge me just because I was satisfied that it was working does not excuse their unethical practicesIf I had a flat tire repaired on my car I would be happy that it was repaired, but that wouldn't give the auto mechanic the right to bill be $for the repair. My first call to 20/on 6/1/was answered by a customer service representative who said that she'd have the office manager call me backElisa, the office manager didn't call me back, so I called the next dayShe said she would have Dale call me back and he never didI had to call him again as well.
Sincerely,
*** *** ***

Sean B checked out our two air conditioning systems today, and did a terrific job of explaining what he was doing, and the replacement parts that were neededHe made sure that all my questions were answered before going ahead with the work, and showed me what he was doing each step of the wayHe's a great advertisement for Air

Complaint: ***
I am rejecting this response because:
That explanation does not justify the price discrepancies I signed those papers and agreed to work after the technician convinced me of what a reputable company they were I find it hard to believe those are standard prices when he had to leave my home and go into his truck for over minutes to tell me the cost of repairs I feel like I was definitely taken advantage of by this company They say I could have declined service but out of the options lined out on the price sheet that was not one of them I was so convinced and trusted this company on it's pricing that I tipped the technician in addition to the inflated prices Nothing changes the fact that they charged me $for a service and product that I later learned should have cost $300- I told the three companies what I had paid and read them the products and services listed from my receipt and they told me the price was unbelievable if those were the only services and products rendered I will never have anyone service my house when my husband is not present at the home and I will never use this company again I will let others know of my experience through as many websites as possible to help save them from being ripped off
Sincerely,
*** ***

Dear Revdex.com,
All of our prices are presented prior to the work being completed. In this case the son approved the work and signed the invoice prior to any work being completed.
We inform all customers that they must be home at the time of repair or have someone
available to make decisions or we can not perfom the work. We are a flat rate company so all customers pay the same amount for the same task.
Our process was followed and the work was approved
Sincerly,
air

Complaint: ***
I am rejecting this response because:
On 7/9, I did not "scream' at anyone when I called for serviceIn fact, when I called, the young woman that I spoke to, couldn't have been more helpful! I was
told I had to wait a week for service. I was upset and explained that
my year old husband has COPD and needs the AC. The young lady agreed
to put me on a cancellation list. This unit was only years old and
cost almost dollarsI was very pleased when she called and told me they would be able to come sooner.
On 7/the tech arrived. He looked at
the unit and did not have a clue as to what was wrong with it. After
many texts and phone calls he said the blower motor was covered in
mold...NOT GREASE and DIRT. He did ask if I did any cooking???? I did
not 'scream" at him but kept asking him for a repair cost. After more
than an hour, he came up with a total of and a day wait. They
never took the unit but did say they would have to take it down and
clean it on the driveway. Unit was left unusable for days
They did not collect a deposit..they DEMANDED one half of the estimated cost up fronta credit card..no checks
A
competent service company confirmed mold on blower motorNO Unit had to
be removed and cleaned. The cost was one-half of 20/20's estimate and
they billed me for the service, never asking for ANY deposit.
20/20's professionalism ended with them putting booties over their shoes every time they entered the house
If my son apologized, it was only to get service restored, and to check the warranty service.
Sincerely,
*** ***

*** *** installed her system on 6/30/2012, she had maintenance done on 5/7/2013, on 7/9/she called in saying that the unit was not cooling enough. We offered her an apt on as that was the first available we had for non-maintenance customers. At this time she began to
screem and yell at our customer service reps. We did tell her we would add her to our cancellation list if she would like. We called her the next day as we did have a cancellation and moved her up to 7/10/2014. We arrived at her home to find out that she needed to have the blower assembly cleaned. We collected a deposit and scheduled a return call for Monday the 14th as it was an involved process that we could not do that day. WE NEVER took the unit from the home nor would be have to.
While the tech was at her home she was incredibly rude to him, screemed at our office staff and called the salesman a liar. I then decided that this was not a customer that we wanted to service. I will not accept any customer berating my employees and treating them poorly. They were all doing a wonderful job attempting to keep her happy. We did install this unit and it was not a mechanical issue but a maintenance issue. The motor needed to be cleaned due to grease and dirt build up.
Her system was underwarrenty but her labor was not therefore I suggested that since she was so unhappy with us that she should have another company service her. I also cancelled her apt for Monday and did not collect any monies from her
Later that evening her son called on behalf of her an appilogized for how rude his mother was and then proceeded to tell me that we were too expensive and did not understand why this needed to be done. At that time I said once again you and your family do not seem to approve of our services or priceing and I think you should find someone else. At that time he threatened legal actions. I thanked him for his call and asked him to call another provider
This is a customer who did not want to pay for services at all and wanted it to be ok to treat others terribly. We will not be serviceing this customer
20/Air

Frank D*** was fantasticHe came on time and was helpful and nice and explained clearly everything that he was doing He was great

Complaint: ***
I am rejecting this response because: ***Based on the last response from 20/Air I do not see the point in reasoning with them anymoreI cannot withdraw my complaint since I believed I should have gotten a specific service in return for my moneyI will consider the option to settle the issue in the small court, since I don't need to hire a lawyer for that.If you want to close the case here, it's up to you!Thank you!
Sincerely,
*** ***

Frank was very friendly and knowledgeable He explained what he was doing and did a very complete job I was very satisfied with the job he did

*** *** called us in to tell us that he wanted a second opinion on repairing his system instead of replacing his system as another company advised him to do. We offered to quote him a price to replace the entire system at that time but he was adamant that he only wanted
to repair due to the cost. At that time did find a leak in the coil and gave him a price to repair it. The system worked for the remainder of the summer. This year we came to his home to do his maintenance and found the system pressures to be low. He has various options of repairs to do but screamed at the tech and told him to fix it all for free. We contacted him the following day to follow up and again were told that we had to do it for free or the difference of the replacement cost from a year ago from another company. We gave him his options again of which none are for free and are with our pricing, not another company that a year ago he did not like. If the coil is involved in a leak it would be warrantied. If there are other issues which we have noted there will be a charge. He did not want to continue working with us. At this time the coil is still under warrantyWe can not offer any work for free. This is a consumer attempting to bash a company due to his decisions and get something for free. We stand up for the quality of our work and customer service