20th Century Burglar Alarm Company

Thank you for contacting us and bringing this issue to our attention After researching the scenario, it appears that the item was picked up by UPS and returned to Inogen successfully If I understand your note correctly I believe you thought the package had been stolen, but UPS did pick
it up I apologize that it did take a few days for them to pick up the item Regarding the phone issues that you mentioned, it is noted in our file that we have had multiple dropped calls from your phone across different departments that you have interacted with at Inogen Please know that the phone calls were not intentionally dropped Since we have had a number of dropped calls from your phone, if possible, please try calling in from a different phone line if you are able the next time you call in to Inogen to see if that resolves the issue

Complaint: 11888285
I am rejecting this response because:Complaint # 11888285 has not been resolved and I can not figure out how to respond.  I thought that I had responded several times until I was notified that the complaint was closed.I was contacted by a representative and assured that a refund was on it's way.  I spent $59.28 to ship the item back and have confirmation that it was received 12/29/16.  The representative who initially contacted me with her contact info has not responded or answered the direct phone line since.
Regards,
[redacted]

Due to the sensitive nature of information related to this complaint ( protected health information), we will omit the details of the resolution in this response through the Revdex.com.  However, the Inogen team has been in contact with the complainant and believe the situation has been resolved....

 Please contact us again if you have a different understanding.

Due to the sensitive nature of information related to your complaint (medical information), we will omit the details of the resolution in this response through the Revdex.com. However, the Inogen team has been in contact with you since you issued the complaint and we believe this situation has been...

resolved.  If you feel this matter requires additional attention, please contact our customer care team for further assistance. Thank you for contacting Inogen.

We do indeed recommend a cannula up to 25 feet.  Any length from 1 foot up to 25 feet is acceptable.  We apologize for the confusion and are sending you a complimentary 25 foot cannula.  Thank you for your business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12604359, and find that this resolution is satisfactory to me.
Regards,
R[redacted]

Complaint: 12624571
I am rejecting this response because:I was contacted within a couple of hours of submitting the complaint  I did receive the RMA number I needed to return the item and have shipped it back.  It is currently en-route.  However, this complaint is not resolved until I have actually received the full refund.  I expect that to be done a week or so.  Things are progressing satisfactorily but all needed actions are not yet complete.
Regards,
G[redacted]

Complaint: 11825831
I am rejecting this response because: your message said something to the effect that you contacted my mother and felt the issue was resolved. Nope! I specifically ASKED you guys to contact her again on November 8 because of a misunderstanding. Cleo Brooks replied to me on November 9 that someone would contact my mother soon. Yet between the 9th and 15th(when YOU closed my "help ticket") NO ONE attempted to call her. She still has no water bottle for the oxygen concentrator(6 MONTHS AFTER THE PURCHASE)and you are STILL spewing lies saying that this matter is resolved. You are an absolutely st company. There is NOTHING on caller ID that you called. You haven't spoke to her. You haven't left a message. How can I make this more clear?
Regards,
[redacted]

Complaint: 12247240
I am rejecting this response because:
Regards,
C[redacted]
I have not been contacted by Inogen Company.  I called them to protest their billing methods.  The response was unpleasant.  This  company can use some good customer service and improved billing methods.  Carmen Hurd

Mr. P[redacted],
Thank you for contacting us. After
further review, we were able to determine what occurred. We only received 1 of
2 packages retrieved from your home on September 28, 2015. Because we do show
the carrier retrieved the equipment from your home on September 28, 2015, you
are...

not responsible for the amount indicated as due on the letter dated
November 25, 2015.
We apologize for any inconvenience
this may have caused you. As requested, a letter was mailed to your home
indicating you are not responsible for the items listed as unreturned. Please
do hesitate to contact us if we can be of any additional assistance.

Due to the sensitive nature of information related to this complaint ( protected health information), we will omit the details of the resolution in this response through the Revdex.com.  However, the Inogen team has been in contact with the complainant and believe the situation has been resolved....

 Please contact us again if you have a different understanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12515185, and find that this resolution is satisfactory to me.
First of all,I would like to thank you for your help,it took you hours what it took daysss to do and they were still giving me a run around. They gave me a refund on my credit card. The last time I gave them my number was on 11-08-17,are they allowed to keep my number on file?. When I see the part and know it's the correct one,I will do my part to finish this out. Thank you
Regards,
G[redacted]

Ms. B[redacted],
We would first like to apologize for any inconvenience. After
further investigation, we have determined all accessories listed as unreturned
on the letter dated October 30, 2015 were indeed received by Inogen. We
sincerely apologize for the inconvenience this has...

caused. Please note in
addition to our phone call, a letter of apology and document showing this
account as canceled was also mailed to you on today November 11, 2015.

Complaint: 11957674
I am rejecting this response because: Inogen has not offered to return my purchase price of $2495.00 and pay for return shipping.
Regards,
C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12696862, and find that this resolution is satisfactory to me.
Regards,
S[redacted]

Due to the sensitive nature of information related to this complaint (protected health information), we will omit the details of the resolution in this response through the Revdex.com.  However, the Inogen team has been in contact with the complainant  and believe the situation has been...

resolved.  Please contact us again if you have a different understanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11736964, and find that this resolution is satisfactory to me.
The above complaint has been resolved satisfactorily by Inogen.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12761776, and find that this resolution is satisfactory to me.
Regards,
S[redacted]

Due to the sensitive nature of the information related to this complaint (protected health information), we will omit the details of the resolution in this response through the Revdex.com.  However, the Inogen team has been in contact with the complainant and believe the situation has been...

resolved.  Please contact us again if you have a different understanding.

Complaint: 12606939
I am rejecting this response because:  After filing the complaint with the Revdex.com, I received a call from "H[redacted]" in the Texas office on 15 January 2018.  She told me on behalf of the company how sorry she is about the problems I've been having with Inogen.  She said that a box with a mailing label would be delivered by UPS which would pack the defective unit and ship it back to the company.  A follow-up call on 16 January 2018 assured me that the box would arrive on 17 January 2018.  However, it did not arrive until 19 January 2018.  It was left by the front door.  UPS did not pack it nor was there a UPS label inside the box as promised.  Another call to Inogen - spoke with "Amy" who said she would send a mailing label with a UPS delivery person within 1-3 working days, 22-24 January 2018.  I must admit to being a little skeptical at this point.  The bottom line is that the company does not live up to its promises.
Regards,
J[redacted]