20th Century Burglar Alarm Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12322292, and find that this resolution is satisfactory to me.
Thank you for you help.... the matter has been resolved.
Regards,
A[redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12593972, and find that this resolution is satisfactory to me.
Regards,
J[redacted]

Due to the sensitive nature of information related to this complaint (protected health information), we will omit the details of the resolution in this response through the Revdex.com.  However, the Inogen team has been in contact with the complainant and believe the situation has been...

resolved.  Please contact us again if you have a different understanding.

Thank you for responding to our communication and letting us know that this matter required additional attention. Due to the nature of your complaint, we will omit some details regarding this resolution to protect your confidential health information. Inogen has been in contact with you regarding your ongoing concerns and we believe that this matter has been addressed and resolved. We have provided you with the tracking information for the replacement equipment provided and believe that we addressed your concerns during the phone conversation we had with you on 10/14/2016. If there is any additional information we can provide, please do not hesitate to reach out to our customer care department. Thank you for contacting Inogen.

Due to the sensitive nature of information related to your complaint (potentially medical information including insurance carriers), we will omit the details of the resolution in this response through the Revdex.com.  Our resolution team here at Inogen reviewed the further concerns and the team has been in contact with you.  We believe we have further clarified the situation and the issue has been resolved.  Please contact us should you need additional assistance.Best Regards,M[redacted]Patient Services Administrator

Due to the sensitive nature of information to this complaint (protected health information), we will omit the details of the resolution in this response through the Revdex.com.  However, the Inogen team has been in contact with the complainant and believe the situation has been resolved.  Please...

contact us again if you have a different understanding.

Due to sensitive information related to your complaint (medical information including insurance carriers), we will omit the details of the resolution in this response through the Revdex.com.  However, the Inogen team has been in contact with you since you issued the complaint and we believe that this...

matter has been resolved. If you feel that this matter requires additional attention, please contact Inogen so that we may assist you further.

Dear D[redacted], Thank you for contacting Inogen and for bring your concern to our attention.  It appears that your complaint has been resolved and that the return of the equipment has already taken place through conversations with our Customer Care Center.

Mr. B[redacted],
We would first like to express our condolences to you and your
family.
After further investigation, we have determined all items listed
as unreturned on the letter dated October 28, 2015 were indeed received by
Inogen.  An error identified in our system...

resulted in this letter being
generated. This error has since been corrected and the account now reflects
zero unreturned items. We sincerely apologize for the inconvenience this has
caused you and your family. As requested a letter of apology and document
showing this account is canceled has been mailed to your mother.
Once again we sincerely apologize for the inconvenience this has
caused you and your family.

We are sorry that you were not satisfied with our initial response to your concern. We have made an additional attempt to contact the complainant again with the intent resolve the concern.