20th Century Burglar Alarm Company

Due to the sensitive nature of information related to your
complaint (medical information including insurance carriers), we will omit the
details of the resolution in this response through the Revdex.com.
 However, the Inogen team has been in contact with you since you issued
the complaint and...

we believe the situation has been resolved.  Please
contact us again if you have a different understanding.

Complaint: 11718383
I am rejecting this response because:My wife was in the hospital for a week and recuperating home so keeping up with all forms of correspondence was not our immediate priority.  After filing the complaint with Revdex.com, Inogen began to communicate with us. We agreed to pay $999 to have the unit refurbished. It was received on Oct 11th and was WORSE than before we sent it to them to be refurbished and paid $999. I called yesterday and after being transferred multiple times, was informed that another unit would be shipped to me.  So, at this point, NO, this saga continues and we paid Inogen $999 FOR NOTHING. I’m a disabled Vietnam combat veteran and this is outrageous to think that this company would be so brazen to take advantage of anyone let along a 70 yr old veteran.
Regards,
J[redacted]

Ms. G[redacted],   Due to the sensitive nature of information related to your complaint (medical information), we will omit the details of the resolution in this response through the Revdex.com. However, the Inogen team has been in contact with you since you issued the complaint. Your equipment was...

located and all available repair options were discussed, so we believe this situation has been resolved.   Thank you for contacting Inogen

We are sorry that you were not satisfied with our initial response to your concern.  We are making an additional attempt to contact the complainant again with the intent to resolve the concern.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11925828, and find that this resolution is satisfactory to me.
Regards,
D[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12227513, and find that this resolution is satisfactory to me.
Regards,
B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12606939, and find that this resolution is satisfactory to me.
Regards,
J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12600763, and find that this resolution is satisfactory to me.
Regards,
W[redacted]

Due to...

the sensitive nature of information related to this complaint (protected health information), we will omit the details of the resolution in this response through the Revdex.com.  However, the Inogen team has been in contact with the complainant and believe the situation has been resolved.  Please contact us again if you a different understanding.

Complaint: 11865756
I am rejecting this response because:  No.  You did not do your best to resolve the issues I have had with your equipment and service.  You respond in vague terms, claiming PHI, so the case will be "closed" and you can keep your A+ rating with the Revdex.com.  You provide faulty equipment and have long wait times when calling for service on this faulty equipment, which is needed in order to survive!  Charging $3595 for an oxygen concentrator which isn't covered by insurance only to have it break and exchanged multiple times within the 4 months I have owned it should be considered a crime against the elderly. You should be ashamed of yourself. Since you refuse to accept a return for full refund, I will make sure everyone I know will be aware of your companies actions.  
Regards,
P[redacted]

Complaint: 11914928
I am rejecting this response because: I am accepting the product, but will not send the $99 requested by inogen...I have already paid $105-9, wil not send the $99!
Regards,
J[redacted]

Revdex.com:  Appears amount in question has been refunded.  Thank you for your assistance.
I have reviewed the response made by the business in reference to complaint ID 11535245, and find that this resolution is satisfactory to me.
Regards,
J[redacted]

Complaint: 12234325
I am rejecting this response because:  Inogen has contacted me, however we still have not received a refund.
Regards,
B[redacted]

Complaint: 11986435
I am rejecting this response because:  Inogen has not attempted to contact me regarding this matter, I am home daily and have not received any calls from them.  They have not tried to talk to me regarding this matter.  They continue to send me invoices and have avoided talking to me regarding this matter.
Regards,
G[redacted]

Complaint: 12209585
I am rejecting this response because: the company will not support the direct purchase of oxygen equipement they called today and offered to help me order and pay for the equipement needed told them I made a big mistake
Regards,
B[redacted]

Let us first start out by saying that we are sorry for your
loss. We would like to also apologize for the delay in you receiving the
shipment of boxes. The order for the boxes was processed on 10/27/2015 and
packaged to ship out on 10/28/15. Boxes are shipped ground via UPS, which...

can
generally take 5 – 7 business days. Our records show the boxes are scheduled to
deliver on 11/5/2015 by end of day. A member of our team will reach out to you
on 11/5/2015 to schedule the pickup.
Once again we apologize for the delay and any inconvenience
this has caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12596309, and find that this resolution is satisfactory to me.
Regards,
F[redacted]

Complaint: 11931272
I am rejecting this response because:Original complaint reads as follows: was customer. Terminated service. Had to repack and send material which very heavy back. Had to get it to door. I have COPD and very difficult. When called they said get someone to help you. Now keep getting bill for unreturned equipment. Have called three times. Once didn't talk to anyone because on phone over 20 minutes. Last call talked with person and requested supervisor. Again on hold. After total of 20 minutes wait, before and after I hung up. I returned all equipment and do not want invoice and phone calls (computer) on subject. I have received new invoice dated January 19 for additional charges. Invoice no 222932.Receive written statement from Company that it has all equipment and I do not owe it anything.
Regards,
W[redacted]

Complaint: 11085704
I am rejecting this response because: Yes, they have indeed contacted me. Problem is, they continue to do so, because my name keeps popping up on some 'report' of theirs showing that I will be getting a bill mailed. Verbally they tell me that  I don't owe money, but their system keeps indicating otherwise. I asked for a letter from an exec that I don't, but I feel that is not going to be forthcoming.
Regards,
P[redacted]

Due to the sensitive nature of information related to your complaint (medical information including insurance carriers), we will omit the details of the resolution in this response through the Revdex.com.  However, the Inogen team has made attempts to contact the complainant regarding this...

matter. While we have not been able to speak to the complainant directly, we feel that we have taken the appropriate action to resolve the complaint.  Please contact us again if you have a different understanding.