20th Century Burglar Alarm Company

We have continued to be in contact with the complainant and hope that the most recent information provided to the complainant is satisfactory in clarifying the situation and resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12568762, and find that this resolution is satisfactory to me.
Regards,
F[redacted]

At Inogen we are very committed to helping our patients with their oxygen needs. We care deeply about our patients and strive to help improve their lifestyles through innovative oxygen technology.  Should a patient choose to acquire a portable oxygen concentrator through insurance or purchase...

outright, as a provider, Inogen is required to have the appropriate medical paperwork from their doctor to support the acquisition of these devices.  Unfortunately, for this case, without getting the appropriate paperwork from doctor office to ensure we meet the requirements of acquiring a prescribed medical device, we are not in the position to process an order until that happens. We have strived to keep you informed of our multiple attempts to get the paperwork and we will continue to do so in the future as we try to resolve this situation.  Through the conference call that took place today between you, Inogen, and your doctor, we were able to receive the paperwork that we require.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12015462, and find that this resolution is satisfactory to me.  I was contacted by Rose Staley of Inogen.  She seemed to be the only one that works at Inogen is competent.  She is the one who resolved my complaint.  Kudos to Rose & Revdex.com.!
Regards,
S[redacted]

“Due to the
sensitive nature of information related to your complaint (potentially medical information
including insurance carriers), we will omit the details of the resolution in
this response through the Revdex.com.  However, the Inogen team has
been in contact with you since your most recently communicated concerns.  Please do not hesitate to contact us again if you have any further concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12566853, and find that this resolution is satisfactory to me.They did say they would send me a box to return the equipment only after my doctors off was able to get the no. for that billing department.  This time I waited 15 minutes but did finally get a human being who was very nice and resolved this issue but I still feel that their service phone  numbers are terrible and must be addressed by them ASAP.  A good product is only as good as the service provided with it. I started to think it was a scam to get me to pay for something I could not use rather than send it back.
Regards,
S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10855354, and find that this resolution is satisfactory to me.
Regards,
J[redacted]

"Due to the sensitive nature of information related to this complaint ( protected health information), we will omit the details of the resolution in this response through the Revdex.com. However, the Inogen team has attempted to contact the complainant in an effort to resolve this matter. We will...

continue to work with this patient until the complaint has been resolved.

Complaint: 10740615
I am rejecting this response because:
PLEASE READ MY COMPLAINT. IN 12/29/14 I WAS QUOTED 3495 FOR THE WHOLE PACKAGE. I SED I WILL GET BACK TO SALESMAN END OF JAN/15, I THEN EXPLAINED THE WIFE WAS DIAGSOSED WITH LUNG CANCER, & THAT I NEEDED TIME , THE DOCTOR NEEDED TO COME UP WITH A TREARMENT PLAN & THAT I WILL HAVE  AN ANSWER THEN, I CALLED SALESMAN MID MAY/15 & SAID THAT I WAS ABLE TO GET FINANCES  TOGETHER. THE WIFES TREATMENT WOULD ALLOW US ROOM NOW TO MAKE THE INOGEN PURCHASE. THERN AT GTHAT TIME THE SALESMAN SAID THE COST WEILL BER $4595 FOR THE WHOLE PACKAGE. AT NO TIME IN PREVIOUS CONTACTS DID SALESMAN SAY THEPRICE WOULD GO UP. IF THAT WOULD HAVE BEEN EXPLAINED TO ME I WOULD SURE HAVE DID SOMETHING TYO BE ABLE TO SAQVE $1000 IN 2 1/2 MONTHE PERIOD. THAT WOULD HAVE BEEN A NO-BRAINER. AT THAT TIME THE HOME UNITY WASS GOING TO BE FREE. THIS ALSO THE WAY I SUBMITED THE ORIGINAL COMPLAINTY TO YOU FOLKS. IF ANY OTHER QUESTIONS FEEL FREE TO CALL ME ###-###-####. TYHANKS
Regards,
R[redacted]

Due to the sensitive nature of information related to this complaint ( protected health information), we will omit the details of the resolution in this response through the Revdex.com.  However, the Inogen team has been in contact with the complainant and believe the situation has been resolved....

 Please contact us again if you have a different understanding.”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12363730, and find that this resolution is satisfactory to me. I am still unhappy that they did not refund her whole payment (they kept a restocking fee). I had made arrangements with her sales person that they would waive that fee because we knew there was a good chance the product would not meet her needs; Inogen would be willing to waive that fee to get her to try their equipment in the off chance it might work. 
Regards,
K[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12331553, and find that this resolution is satisfactory to me.
Regards,
D[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11888285, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: 11982415
I am rejecting this response because: THEY TALKED TO ME
Regards,
R[redacted]

Due to the sensitive nature of information related to your complaint (medical information), we will omit the details of the resolution in this response through the Revdex.com. However, the Inogen team has been in contact with you since you issued the complaint and we believe this situation has been...

resolved.

Complaint: 11990467
I am rejecting this response because:This complaint should not be closed because the business responded that they have been in contact with us and they have not. This is an outright lie.
Regards,
[redacted]

Complaint: 12209585
I am rejecting this response because: it is wrong to sell something that they will not take care of I told her I guess I made a huge mistake in purchasing the unit, they got your money and the hell with everything else you may need. I will let this story know to all medical  faculities I work with and any medical people word of mouth can do more damage then paper. I do thank you for all your time and you were the only ones able to get them to respond I appreicate that
Regards,
B[redacted]

Due to the sensitive nature of information related to this complaint ( protected health information), we will omit the details of the resolution in this response through the Revdex.com.  However, the Inogen team has attempted to contact the complainant and believe the situation has been resolved....

 Please contact us again if you have a different understanding.

Due to the sensitive nature of
information related to your complaint (medical information including insurance
carriers), we will omit the details of the resolution in this response through
the Revdex.com.
 However, the Inogen team has been in contact with you since you issued
the complaint...

and we believe the situation has been resolved.  Please
contact us again if you have a different understanding.

At Inogen, we are committed to increasing the freedom and
independence of oxygen therapy patients through innovative products and
services. We are also committed to understanding and meeting
customer needs as well as providing reliable and quality products. We are sorry
our equipment did not...

meet your mother’s oxygen needs. It has been confirmed
with HC Processing your mother’s account now reflects a zero balance. We do
hope that your mother will consider Inogen in the future if her oxygen needs
should ever change.