20th Century Burglar Alarm Company

Due to the sensitive nature of information related to this complaint (protected health information), we will omit the details of the resolution through the Revdex.com.  However, the Inogen team has been in contact with the complaint and believe the situation has been resolved.  Please contact us...

again if you have a different understanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10931351, and find that this resolution is satisfactory to me.  My mother did indeed receive the response from Inogen that was requested.  The response stated a system error was identified and corrected, but did not state whether it was specific to my families' account or accounts in general. If accounts in general it raises the question; How many individuals have been subjected to unwarranted letters similar to that received by my Mom and why was it necessary for us to request assistance from Revdex.com months after equipment was returned to affect the resolution? 
Thanks to Revdex.com for advocating on the behalf of my Mom,  
Barry Veitel

Thank you for contacting Inogen and for bring your concern to our attention.  It appears that you have been in contact with Christopher Hettich, our VP of Patient Services and that your complaint has been resolved with adjustments made to your account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12587597, and find that this resolution is satisfactory to me.
Regards,
P[redacted]

Due to the sensitive nature of information related to this complaint (protected health information), we will omit the details of the resolution in this response through the Revdex.com.  However, the Inogen team has been in contact with the complaint and believe the situation has been resolved. ...

Please contact us again if you have a different understanding.

We apologize for the service that you received when attempting to contact us.  Most of our customers report high satisfaction ratings and favorable answer rates.  However, sometimes there are exceptions and it is our aim to never stop making improvements to our service....

 Thank you for bringing this issue to our attention.
The
statement states that it is an advanced warranty replacement and if the product
is not returned, there will be a fee.  There is no balance due.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11440013, and find that this resolution is satisfactory to me.
Regards,
K[redacted]

Complaint: 10943240
I am rejecting this response because:  It will take approximately another 30 days to see if this billing actually stops this time and the phone calls stop.  I have been told this exact same thing before and also have a letter from the company stating that an error in billing had been made and had been corrected. The letter also said that my balance was zero and records showed that all equipment had been returned.  That letter was dated Oct. 1, 2015.  The billing and phone calls continued.  I would like to keep this open for another 30 days to see if the problem has been resolved.
Regards,
R[redacted]

Due to the sensitive nature of information related to this complaint (protected health information), we will omit the details of the resolution in this response through the Revdex.com.  However, the Inogen team has been in contact with the complainant and believe the situation has been resolved. ...

Please contact us again if you have a different understanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12168182, and find that this resolution is satisfactory to me.
They have called and said they will send me a new machine. This is great! 
Regards,
N[redacted]
They have called and said they will send a new machine out ASAP.  
I appreciate the quick resolve due to Revdex.com's intervention. 
Thank you very much

Due to the sensitive nature of information related to this complaint (protected health information), we will omit the details of the resolution in this response through the Revdex.com.  However, the Inogen team has been in contact with the complainant and believe the situation has been resolved....

 Please contact us again if you have a different understanding.

Thank you for contacting Inogen and for giving us an opportunity to improve on our service.  We have authorized an exchange of your current backup product for our new Inogen At Home stationary oxygen concentrator that is much smaller and lighter than other stationary concentrators on the...

market.  Researching your file, we see 3 logged issues with the Inogen One rather than the 7 you noted on the complaint.  2 of the 3 issues as well as the issue you noted on the phone on 5/19 appear to be centered around the breath detect feature of the Inogen One and the alarm when no breath is detected.  You can simply silence the breath detect alarm by pressing the alarm button on the user interface panel.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11877209, and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are sorry that you are not satisfied with our initial response to your concerns. While we are not able to accommodate your request, we do feel that we have done our best to resolve the issues stated in your original complaint.

Complaint: 12593972
I am rejecting this response because:I feel they should hold up their end and pay the balance that they owe H.C. Processing Center so the company will stop calling me and mailing me bills that I really feel I do not owe. I have my receipt from the post office to show I paid for shipping costs to send the machine back.
Regards,
J[redacted]

We are sorry that you were not satisfied with our initial response to your concern.  We are making an additional attempt to contact the complainant again with the intent to resolve the concern.

Due to the sensitive nature of information related to this complaint (protected health information), we will omit the details of the resolution in this response through the Revdex.com.  However, the Inogen team has been in contact with the complainant and believe the situation has been...

resolved.  Please contact us again if you have a different understanding.

We are unable to open the PDF that you submitted with your complaint.  Can you please describe what you mean by the" misleading sales presentation"?  The price for the Inogen One G3 System with the Lifetime Warranty is $3495 and this product can be purchased at that price at any time. There may have been a time frame put in place for all of the free accessories that you received with your purchase.  However, our records indicate that you purchased the Inogen One G3 and the Inogen At Home concentrator - the total for that entire package is $4595, not $3495.  Either one of the products or both of them are eligible for return within 30 days of purchase.

Our records indicate the issue has been corrected. A member of our team spoke with the complainant regarding this matter on February 14, 2017 and we believe the matter has been resolved. If you have a different understanding, please reach out to us again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11843739, and find that this resolution is satisfactory to me.
Regards,
B[redacted]