21st Century Insurance

Revdex.com:">I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Century never offered to obtain the EOB numbers themselves They insisted that I had to obtain these numbers And after trying many times to contact the insurance company for this information, I decided to file this complaint with Revdex.com Can the adjuster please contact the insurance company?
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThey are correct in that the current and past policy were completed by the policy holders direct familyHowever, as I was the individual completing the current and past policy, I am still not satisfiedDuring the last policy, I was over charged for "paper work" I failed to receive and then send inThey started automatically debiting my account for more moneyI called the company and told them to take me off direct debit permanently, yet this did not happenThey did the same thing this policy, and without my active checking of bank accounts I would never have known.
Regards,

We accommodated your request and canceled your policy effective September 3, 2014. On August 25, we released your unearned premium refund of $back to the credit card that we had on file. Depending on your financial institution, the entire process can take up to three to
five business days before you will see the credit on your account. We are very sorry for the delay in refunding the unearned premium

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please see original SubmissionIt outlines everything that has happenedIf this happened to you or one of your family members and the Insurance Company was not paying for the medical treatments and or future treatments related to the accident, what would you do?
I am currently seeking additional medical opinion and will have more documentation shortlyUnfortunately I am looking into legal consultation because Ted Liebel contacted me so he can explain the offer which MrWhite already didI'm still waiting for a reasonable offer not the same one which doesn't even cover my medical treatments that I have already completedAgain I would like to resolve this as soon as possible but the Insurance Company is not covering what they are suppose to be responsible for

To Whom It May Concern:
Thank you for notifying 21st Century of the follconcerns presented to the Revdex.comWe appreciate the opportunity to respond to this inquiry
We sent a new written response to our customer todayWe reconfirmed that they updated their address in March when they added a vehicleThe two questionnaires had to be mailed and were sent to the new address without any responseThe Notice of Refusal to Renew was also sent to the new address due to no response to the questionnaires in accordance with our Company and State requirementsThey were properly advised that the claim was subject to their comprehensive coverage and deductible
We thank you for your time and attention, and we apologize for any inconvenience this matter has causedIf we can be of any further assistance, please contact us

Revdex.com:
"line-height: 150%;">I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI hope to no longer receive any further mailings, emails, or billsBusiness has been concluded

CHECK YOUR COVERAGES.........they lie!!
I had 60k/100k insurance, and was getting a quote to raise my limits to 100k/300k
I was quoted every mo
I stupidly switched and never read every work of lawyer talk
I was getting quotes from others as I do every year or so to see how competitive the rates are
Come to find out they were lowest legal 20k/50k coverage limits!!
I have switched to a more reputable dealer with a real location
Don't trust this fly by night company!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As I said before, I had inquired about letting the policy go in November due to the fact that I was medically unable to to drive. After I inquired and had they told me that there would be a lapse fee I would have continued on with that initial planAt that time you gave me erroneous or at best unclear guidanceFor that you still owe me dollarsThen After I had called again about my credit card and ID theft and my questions about stopping the policy on my classic car and then with live chat about that you failed me once againYour custumer service is poor and abreviated and it seems that it is done this way in a nefarious manner to elicit revenueFor that reason I cancelled my policy with you.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Dear Customer,
Thank you for the opportunity to respond to your follconcerns I have forwarded an e-mail response to you
We appreciate the opportunity to review this concern for you Please let us know if you have any follquestions
Best Regards,
Representative

I have accommodated your request and waived the balance of $64. Also, we have not reported any derogatory information about you to the Credit Agencies. You should not receive any further correspondence from our company

To Whom It May Concern:
"Arial",sans-serif">Thank you for notifying 21st Century of the concerns presented to the Revdex.comWe appreciate the opportunity to respond to this inquiry Our review found that the customer’s daughter was added to their policy rating when a questionnaire generated by our underwriting department failed to be addressedBased on information later provided by the customer, the daughter was appropriately removed as requestedWithin this time frame, our records indicate that difficulties occurred drafting funds from the customer’s automatic debit account, which resulted in increased monthly amounts for the remaining installments in the policy termFurther review found that an e-mail was sent to the customer outlining their new premium, billing balance, and the amount of their next payment dueFollowing receipt the customer paid the installment as requestedTo provide additional assistance, we have offered to contact the customer’s banking institution via conference call in an effort to gather further information surrounding the automatic debit issue that occurred
We thank you for your time and attention, and we apologize for any inconvenience this matter has causedIf we can be of any further assistance, please contact us

Case: 199951 To Whom It May Concern:Thank you for notifying 21st
Century of the concerns presented to the Revdex.comWe appreciate the opportunity to respond to this inquiryAs an insurer, it is always our intention to provide excellent service to our policyholders, and we regret the difficulties that the customer experiencedAccording to our records, the named insured called our office for the purpose of adding her husband and his vehicle to the policyDuring this call, the insured disclosed that her husband maintained a conditional driver’s licenseThe insured’s husband was added to the policyUpon underwriting consideration and in accordance with our company guidelines, which require that all insured drivers maintain a fully valid U.Sdriver’s license, the policy was set to non-renewThe insureds may be eligible for automobile insurance through another insurer or under their state Automobile Insurance Plan. We thank you for your time and attention, and we apologize for any inconvenience this matter has causedIf we can be of any further assistance, please contact us

Dear Customer,
We reviewed your file and sent a written response to you
We appreciate the opportunity to review this concern for you. Please let us know if you have any followup questions
Best Regards,
Representative

To
Whom It May Concern:Thank
you for notifying 21st Century of the concerns presented to the RevDex.comWe appreciate the opportunity to respond to this inquiry.As
an insurer, 21st Century strives to keep premiums as competitive as possible
while providing our
customers with the protection they deserve should a loss
occurAs costs associated with claims continue to climb, it is necessary that
we intermittently adjust our rating information to guarantee our ability to
respond to claimsOur records reflect that the noted premium increase was due
primarily to a statewide rate revision, which may impact a policy regardless of
the claims historyWe acknowledge the insured’s frustration over the increase,
in addition to her excellent driving historyWe
regret that the insured’s email address was incorrectly modifiedThis was a
processing error that occurred subsequent to the policy cancellationHowever, it
does not appear that the insured’s cell phone was provided as a preferred
method of contact; and as a result, it was not included on the policy file.Our
records confirm that the insured placed a call to our customer service
department to cancel the automobile policyThe cancellation resulted in a
premium credit which was refunded to the insured’s credit card on fileSoon
after the refund was released, the insured informed us that her card had expired
and requested to have the refund issued alternativelyThe insured was
correctly advised that her financial institution would have to rescind our
transaction in order to accommodate her requestTo expedite processing, we reached
out to the insured with the suggestion that she contact her financial
institution directlyWe would like to extend our appreciation for the insured’s
patronage, and it is our hope that all future service needs will be met with
level of customer satisfaction that she deserves.We
thank you for your time and attention, and we apologize for any inconvenience
this matter has causedIf we can be of any further assistance, please contact
us

Dear Customer,
We reviewed and discussed your file with you today to demonstrate how we arrived at your balance.
We appreciate the opportunity to review this concern with you. Please let us know if you have any followup questions
Best
Regards,
Representative

We reviewed the inquiry from Ms*** regarding the April 18, 2015, auto accident and appreciate the opportunity to review this matter and respondUpon receipt of the inquiry, Claims Manager *** *** spoke with Ms***
and explained that our investigation supported we paid for the damages that we were responsible for in the accidentWe spoke with the driver’s, reviewed the police report, and vehicle photographs When we received the request to reimburse the insurance company of one of the other driver’s vehicle damages, we reviewed the damages and estimate and because the damages were consistent with the facts of this accident, we reimbursed the insurance companyWe sent correspondence to Ms*** on August 25, 2015, to notify her we had resolved the liability claimsWe regret Ms*** was not aware of the outcome of her claimAfter we received a message from Ms*** in late December 2015, Claims Representative *** *** contacted her and attempted to explain the reasons for the decisions made on the claimShould Ms*** have any additional questions regarding the claim, we encourage her to contact Claims Manager *** *** at *** ***We also followed up with our policy services department regarding Ms***’ policyThe change in premium was due to the at fault accidentBased on our review, the decision made on the claim was appropriate and based on the information obtained during the investigationSent on: 12/31/4:18:PM Sent by:

Case: ***
To Whom It May Concern:
Thank you for notifying 21st Century of the additional concerns presented to the Revdex.comWe appreciate the opportunity to respond to this inquiry
As explained in our initial response, the premiums derived for our customer’s policy terms were accurate based on the rates established and filed by 21st CenturyThe customer had accepted the policy premiums by providing payment for the coverageAs we are unable to accommodate an adjustment to our policy premiums to match the rates used for other insurance carrier’s premium calculations, we are unable to honor the customer’s request for reimbursement
We thank you for your time and attention, and we apologize for any inconvenience this matter has causedIf we can be of any further assistance, please contact us

We regret the insured is unhappy with our decision, however; the fee remains valid*** *** Special Services 21st Century Insurance

Thank you for your payment on August 5, 2014. Your next payment is due on September 20, 2014. At your request, your account is not set up on Auto-Pay. We have waived $in fees that we assessed your account. We appreciate your assistance in having your bank send the letter to our company

To
Whom It May Concern:Thank
you for notifying 21st Century of the concerns presented to the RevDex.comWe appreciate the opportunity to respond to this inquiry.Our
records reflect that we neglected to honor the payment arrangement that we offered
this customer
As an insurer, it is always our intention to provide excellent service
to our policyholders, and we regret the difficulties that he experiencedAfter
speaking with this customer, payment was accepted to restore continuous coverage We
thank you for your time and attention, and we apologize for any inconvenience
this matter has causedIf we can be of any
further assistance, please contact us