21st Century Insurance

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To
Whom It May Concern:
Thank
you for notifying 21st Century of the concerns presented to the RevDex.comWe appreciate the opportunity to respond to this inquiry
As
an insurer, it is always our intention to provide excellent service to our
policyholders, and we regret the conflicting information
that this customer was
providedAutomated Clearinghouse (ACH) payments require a business day hold
to allow for sufficient
notice of payment reversals Our records reflect that the consumer’s refund
was released to their financial institution on 10/19/15, and should be become available
for disbursement within three to five days.
We
thank you for your time and attention, and we apologize for any inconvenience
this matter has causedIf we can be of any
further assistance, please contact us

"Arial",sans-serif">Case: ***
?
To Whom It May Concern:
Thank you for notifying 21st Century of the concerns presented to the Revdex.comWe appreciate the opportunity to respond to this inquiry
As an insurer, it is always our intention to provide excellent service to our policyholders, and we regret the difficulties this customer experiencedAccording to our records, the policyholder’s request for a letter of experience was emailed to him on September 18, We have also contacted the customer and provided our contact information should further assistance be requested
We thank you for your time and attention, and we apologize for any inconvenience this matter has causedIf we can be of any further assistance, please contact us

Case: ***
To Whom It May Concern:
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Thank you for notifying 21st Century of the concerns presented to the Revdex.comWe appreciate the opportunity to respond to this inquiry
Our records show that we received notice on August 14, 2015, that the customer's renewal payment of $was not honored by her financial institutionAs a result, the policy voided effective August 14, 2015, and was assessed a $returned payment feeNotification of the returned payment fee is provided on our automated payment plan statement21st Century strives to review every customer’s request that we receive with due diligence and careBased on our review of the prior cancellations, we are unable to honor the customer's request for reactivation of the policy
We thank you for your time and attention, and we apologize for any inconvenience this matter has causedIf we can be of any further assistance, please contact us
Enterprise Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed.I have never seen a local law that supports this automatic renewal approach without initialed consent from a customer In addition, this company continues to show its disdain for this issue by tacking on late fees that are unnecessary I stand by the fact that I did not consent to auto renewal, despite the fact that they state they have placed it on their statements I do not think this is an ethical or legal practice This company refused good money when it was offered to them, and they have continued to show disregard for providing decent customer service
Regards,
*** ***

The insured did advise us not to charge her card, however; we advised her that the next deduction would occur on 12/5/and that she should call at least three days prior to pay with her boyfriend's card, or to
update her card with her new informationUnfortunately, she neglected to remit payment, or to change the cardAs a courtesy, I am waiving both the $and $feesThe insured's policy is in a cancellation bill cycle because we have not yet received her December installmentShe is now being billed for both her December and January installmentsTo avoid cancellation, we suggest that she call our Customer Service Department to remit payment prior to the 12/29/cancellation dateSent on: 12/12/3:43:PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To
Whom It May Concern:Thank
you for notifying 21st Century of the concerns presented to the RevDex.comWe appreciate the opportunity to respond to this inquiry.As
an insurer, it is always our intention to provide excellent service to our
policyholders, and we
regret the complications this customer encountered when
she contacted our company to make her premium paymentWe have reached out to our
customer and discussed her concernsWe are grateful for the feedback provided,
so it can be addressed We
thank you for your time, and we apologize for any inconvenience this matter has
causedIf we can be of any further
assistance, please contact us

Revdex.com:
My phone number is *** and I never received a call from them and the insurance policy # ** ***
I have reviewed the response made by the business in reference to complaint ID 10068567, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below

Dear Customer:
We reviewed your file and sent a written response to you in addition to our conversation today
We appreciate the opportunity to review this concern for you.
Please let us know if you have any follow up questions
Best
Regards,
Representative

The underwriting losses experienced under 21st Century Centennial Insurance Coand the steadily increasing cost of settling claims have increased over timeCosts on items such as attorney fees, medical treatment, auto body repair, and fraud have increased dramaticallyIn order to meet these
increased costs, and to ensure that all of our customers are adequately protected, we have increased our rates
The following rate adjustments have impacted the insured’s premium: 04/11/12, 08/31/12, 12/05/12, 06/12/and 12/18/13, and they correspond to the increases outlined in the insured’s complaintIn addition, the third term was impacted by a revised rating plan, and an increase in Medical Payments limitsThe fourth term was impacted by an increase in mileage on vehicle one.
21st Century Insurance does not make rate revisions arbitrarily, or without substantial statistical analysis and documentation. Although we cannot directly control the above mentioned costs, we regularly monitor them to see how they are affecting the costs of the claims we pay. As they change, auto premiums must be adjusted. These costs may affect auto insurance premiums whether or not an insured has had an accident or claim.
Per review of the file, the insured’s premium is being rated correctly, and the next scheduled deduction will occur on 02/27/ Thank you for allowing me the opportunity to respond

We received *** ***’s inquiry regarding her bodily injury claim for the accident on October 21, We regret *** *** was dissatisfied with the outcome of her claimOur file reflects Claims
Representative Jeremy Dreweck discussed with *** *** that we considered this to be a low velocity accident and all treatment received may not be considered as part of our final evaluationOn September 5, 2013, MrDreweck spoke with *** *** and they negotiated a $2,settlementThe claim notes reflect the offer included some of the out of pocket medical expenses she paidWe do not have information in our claim file that we informed *** *** that her medical bills were already paidAfter receiving the signed full and final settlement release we resolved this claim by issuing a $2,payment to *** *** on March 19, We regret if she believes she was misled during the claims processBased on our review, we believe this matter was handled in an appropriate mannerShould *** *** have any questions regarding her claim we recommend she contact Claims Supervisor *** *** ** *** *** or Claims Manager *** *** ** *** ***
Sent on: 5/19/11:44:AM

To Whom It May Concern:
Thank you for notifying 21st Century of the additional concerns presented to the Revdex.comWe appreciate the opportunity to respond to this inquiry
The premiums derived for our customer’s policy terms were accurate based on the rates that were established and filed by 21st CenturyIn addition, the customer made policy changes that impacted the premiumThe customer accepted the policy premium by providing payment for the coverageWe are unable to accommodate the customer’s request for an adjustment to the policy premium A follresponse has been sent to the customer
We thank you for your time and attention, and we apologize for any inconvenience this matter has causedIf we can be of any further assistance, please contact us

You express concern that there is a difference between the estimate we completed on therepairs to your vehicle, and the estimate provided by the shop of your choiceOur reviewfound there is a difference on approved labor rates and paint and material calculations.According to our
records, you were given the option of taking your vehicle to one of our Circleof Dependability shops to secure an estimate and/or have the vehicle repaired for approvedratesOur file reflects you agreed to secure an estimate from Patton Brothers for the repairs toyour vehicle.You have the option to have the vehicle repaired at the shop of your choiceWe will payreasonable rates for your area for labor and materialsIf the shop that you have chosencharges above those rates, you can still have your vehicle repaired thereHowever, any amountover the amount we have agreed to pay will be your responsibilityWe will attempt to workout any pricing differences with the shop of your choice in an effort to alleviate any out of pocket expenses for youWe regret if you feel your communications with our claims professionals have been untimelyand/or unprofessionalWe always strive to provide all of our customer with quality service.If you have additional questions regarding your claim, we encourage you to reach out to ClaimsSupervisor P*** *** ** *** *** ** *** *** ** *** *** ** *** ***

Thank you for your post regarding claim ***. In his documentation to your department, *** *** expresses concern with our handling of his claim with our company We appreciate the opportunity to review this matter and respond
The claim notes reflect
*** *** spoke with Claims Representative *** *** and requested original equipment manufacturer (OEM) glass for his vehicle*** *** explained the auto policy provided payment for the aftermarket glass and if *** *** chose the OEM glass, he would be responsible for the difference in cost
*** *** also reviewed Section 2695.8(g) referenced in *** ***’s complaint to your departmentBecause the aftermarket glass was available for *** ***’s vehicle, we were not responsible for the OEM glassWe are required to provide parts that are at least equal to the OEM parts in terms of kind, quality, safety, fit, and performance. Claims Representative *** *** also spoke with *** *** on June 9, 2014, and advised Safelite could provide him the specifications and description of the glass
We regret we are unable to provide a more favorable response to *** ***’s inquiry, however, our review confirms the claim was handled appropriatelyIf *** *** has any additional questions regarding this claim, he can contact Claims Supervisor *** *** ** *** ***. If you have any questions regarding this response please contact me directly at *** *** or by email at ***
Sincerely,
21ST CENTURY INSURANCE COMPANY
** *** ***
*** *** * *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not accept the response from 21st Century InsuranceI've been ignored by their claims department even though I've sent several emails asking for assistance in resolving this matterMy wife has been subpoenaed by the district court of Montgomery County Maryland because the state of Maryland does (unlike 21st Century Insurance) consider this a MAJOR OFFENSIVE and *** is going to be brought to justice for her actions21st Century Insurance doesn't care about my wife of myself in fact all they do care about is MONEY MONEY MONEY! I'm sorry I didn't choose a reputable insurance companyI'll continue to plead my case to anyone who'll listen about just how insane *** and (his blood money supporter) *** *** areUninsured motorists should be thrilled by *** *** considering they'll not be pursued in a court of law by his fabulous employer 21st Century InsuranceJust stick it to the insured and call it a day right *** ***? My wife needs her car back and any reputable Insurance Company would realize this and do their job and go after *** for money instead of me
I would like 21st Century Insurance to allow us to pick up my wife's Nissan Rogue without having to pay $*** broke the law by driving without insurance and *** *** should get *** to pay for everything since *** is the one who plowed into my wife causing the accident in the first place!

We are unable to accommodate your request to reduce your premium. We cannot reduce the premium for you because our file reflects you prepared the quote online and our sales agent did not assist with the quote nor policy.
Our underwriter mailed a questionnaire to you because you indicated online that you were self employed, however, you told us the vehicle was just used for pleasure use.
We received your response to our underwriting letter and then updated the vehicle usage from pleasure use to work usage since you are using the vehicle daily for work

Case: ***To
Whom It May Concern:Thank
you for notifying 21st Century of the concerns presented to the RevDex.comWe appreciate the opportunity to respond to this inquiry.Upon
learning of the insured’s frustrations, we completed a
full review of their
policyWe have confirmed that our website correctly identifies the eligible States
participating in the Go Green Gift Card programWe have contacted the
customers directly and provided them with a detailed response of our findingsWe
thank you for your time and attention, and we apologize for any inconvenience
this matter has causedIf we can be of any further assistance, please contact
us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My original monthly price was $and that is what I want it back to and that is all I am going to pay

Our claims department has reviewed Mr***’s posting to your website and maintain a thorough investigation was conducted and the decision to deny his claim was supported by the information and documentation contained in the claim file.
Sincerely,
21ST CENTURY INSURANCE COMPANY
*** *** *** *** *** ***
*** ***
*** *** ***
*** ** *** *** *** ** ***
*** *** ***
*
*** *** ***
*** *** ***
re

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
The representative of 21st century did not respond to the continuous harrasment of extra amounts that I do not oweI am being told that my car insurance will be canceled as of 8/8/if I do not pay $My next payment is not due until 8/Also, why has my checking account not been added to the auto payment when I have requested this over times