3G Collect

Review: I received voice notification of an amount due to them ad they wanted my credit card information to pay. I responded stating I would not give my credit card information to a company I did not kn over the phone and needed some proof of an amount due and who they were. This went on for several days with my receiving text messages and automated phone contact. They at one point gave me information I could mail payment for the amount due which I did. My check for payment in full of $15.99 I sent to them n 8/*/13 with my phone number on it as required. The check cleared my bank on 8/**/13 and I am continuing to receive threatening texts and calls from them saying my account will be turned over to collections and the amount due per them is now $29.45. 2 weeks ago I texted back to them a copy of my cancelled check with their deposited information on the back and they still continue to harass me.. What can I do?????Desired Settlement: Receive notification from tem the account is paid in full and closed

Business

Response:

Dear Sir / Madam,

Please allow this to serve as a formal response to the complaint sent on September [redacted] on 3G Collect, LLC, business complaint I[redacted]

The complaint filed by [redacted] states that he paid the invoice for a collect call via check on August [redacted] 2013. We did receive his payment but unfortunately the phone number that was noted on the check did not match our records so we were unable to apply it to the proper account. The phone number listed on the complaint matched our records and we were able to apply the payment to Mr. [redacted] account. His account has been cleared and no further text messages or phone calls shall be sent to him.

Thank you.

Regards,

3G Collect, LLC

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received a collect call to my cell phone. There was not indication of charges but I accepted the call. Within 3 minutes the call abruptly ended & I was unable to help the caller who called me in an emergency. Within seconds 3g collect started sending me text messages requiring $19.63 for the charges. I have sent them at least 5 emails over time as well as a personal letter. I have never heard back from them aside from the almost daily phone calls and text messages. The charges have now increased to $21 or something. I am being harassed by a company that will not answer my letters or help me resolve this issue. These are excessive changes and because of their inferior service - the collect call I accepted to help a friend did not allow me adequate time to do anything. A TOTAL WASTE.Desired Settlement: I want 3gCollect to clear my charges due to inferior service/product and for them to never contact me again.

Business

Response:

[redacted]

March [redacted], 2014

Dear Sir / Madam,

Please allow this to serve as a formal response to the

complaint sent on March [redacted]on 3G Collect, LLC, business complaint [redacted].

The complaint filed by[redacted] states that she is receiving text messages for

a collect call that she authorized but was then dropped. We have reviewed the account, issued a

courtesy credit and the account is now closed. Please note that there is

nothing due on this account at this time.

Thank you.

Regards,

3G Collect, LLC

Review: I accepted a collect call from my father. I received a text from the company 3g collect after a few mins after my call ended. I paid right away with my paypal. I am still getting VM and text everyday telling me to pay after I already did. I have sent them 4 messages asking them to contact me about this issue. I am worried that this will keep up and some how affect my credit if its not fixed now.Desired Settlement: I want them to stop harassing me and clear my name from this issue. I do not want this affecting me in anyway cause they are having issues with there system and no customer service.

Business

Response:

March *, 2014

To Whom It May Concern,

Please allow this to serve as a formal response to the

complaint sent on March [redacted] 2014 on 3G Collect, LLC, business

complaint [redacted].

The complaint filed by [redacted] states that she is

being contacted for monies due on a collect call accepted to her phone that she

paid. Please note that payment was received and applied to her account, Nothing

is due at this time.

Thank you.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Unfortunately my son was arrested and needed to make his '1' phone call. The City of Cleveland provided him with 3G Collect's services. The fee for the collect all including taxes was $21.50. The fee is not representative of the costs associated with providing the services. Additionally, the company then sends constant SMS text messages to the recipient demanding payment. Also, while the recipient of the phone call is told of the expense, they can't realistically decline the call from son or brother who is using his '1' phone call. Their website indicates that you agree to receive the constant barrage of text messages, but you are not aware of that upon accepting the call.Desired Settlement: The cost of the services should be reflective of the actual costs. Additionally, the billing should not be done through text messages - that only inflates the cost to the called party.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. While I will accept the offer and will pay the $15.99, I would note that 3G Collect did not address my other concerns about their practices. Specifically, 3G's services follow the collect call with multiple SMS text messages to the receivers phone. So while the while the called person may have accepted the call's expense, they then get hit with further charges in the form of SMS texting fees. This bullying collection method is then followed up with automated calls that further increase the expense to the called person (who, by the way, did not initiate this entire process).

Lastly, I take exception to the predatory pricing that 3G Collect uses. They specifically target jails and prisons as their customers. While incarcerated prisoners may appreciate the ability to be on the phone for 30 minutes, someone who has been just arrested and is making his/her 1 phone call isn't looking to hang out on the phone for half an hour (nor would they be allowed to). Someone receiving an unexpected collect call from someone who's never been arrested before shouldn't need to incur the excessive fee. 3G Collect is taking advantage of people in need and trouble and charging more for their product than should reasonably be charged.

Sincerely,

Review: I received a collect call from my son with the 3g collect call company. I do not deny this. I was on the phone for approx 3 minutes and was immediately billed 19.63 . They texted me a address to mail my payment to and so I mailed my payment. January *, 2014 I mailed them the payment in full with check number [redacted] , It has already cleared my bank and I still continue to get text messages saying I am being turned over to collections. I have tried to call them, I have sent text messages back to the text messages they keep sending me to let them know it was paid and I am getting nowhere. I can not even reach anyone to talk to because the number they have posted [redacted] is not a working number. I need help getting a hold of someone so I can verify that I have paid them in full.Desired Settlement: I want them to stop contacting me and threatening me that I am being sent to collections. I think they are trying to double the amount now too. I want it stopped! Thank you for your help.

Business

Response:

Dear Sir / Madam:

Please allow this to serve as a formal response to the complaint sent on January **, 2014 on 3G Collect, LLC, business complaint [redacted]

The complaint filed by [redacted] states that she send a check for payment of a collect call but is still receiving text messages regarding payment. Unfortunately, when making her payment, [redacted] failed to include the cell phone number on the check. Without the cell phone information, we did not know what account to credit. The phone number listed in the complaint was the number we needed to clear the account. We verified that we received check #[redacted] and so we've applied the payment to her account. [redacted] will not receive any more text messages.

Thank you.

Regards,

3G Collect, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I accepted a call from 3g collect but they failed to tell me about late fees. They did not tell me anything about late fees in the text messages they sent or on the voice mails they sent.Desired Settlement: I just want to pay the original amount of money that I owe which was around $40

Business

Response:

Please allow this to serve as a formal response to the complaint sent on December **, 2013 on 3G Collect, LLC, business complaint [redacted].

The complaint filed by [redacted] states that she is being charged for late fees on 2 collect calls made back in March and she does not want to pay them. These calls were made 10 months ago, [redacted] would have received notification that her account was going to go into collections for non-payment, payment was never received so her account went to collections. But we are willing to settle with [redacted] if she agrees to pay her original fee of $39.26 ( $19.63 per call) [redacted] can access a copy of her invoice on our website www.3gcollect.com by entering her phone number and authorization number ([redacted]). She can then either pay online or send a check to the address listed above (noting her cell phone number on the check or money order to be sure it gets cleared correctly).

Thank you.

Regards,

Customer Relations

Review: Hi,

I am hoping you can help me. About a year ago I accepted a collect call through 3G collect.I have payed my bill but am still receiving daily phone calls from 3G collect demanding that I pay them. I have tried contacting them repeatedly but they will not stop harassing me. I am afraid they are messing up my credit and I am very sick of these phone calls that seemingly will never end! I have done some research and it seems that ALOT of people have had these types of problems with 3G collect, many people are calling the business a scam. I am just wondering what if anything I can do to get them to stop calling me? Like I said it has been going on for about a year now, and I have proof that they have been paid.Thank you for your time![redacted]Desired Settlement: I just want them to stop harassing me, I also think something should be done to protect people from this company.

Business

Response:

Please allow this to serve as a formal response to the complaint sent on January [redacted] on 3G Collect, LLC, business complaint [redacted].

The complaint filed by [redacted] states that she is receiving daily phone calls regarding a balance that is due on her account that she states she paid. We reviewed her account and we show 2 collect calls were accepted on her phone. One dated May [redacted] for 19.7 minutes and another on May [redacted] for 17.6 minutes. We did receive a check in the amount of $19.63 back on July *, 2013 which cleared 1 of the 2 calls. Each authorized call is a flat rate fee of $19.63 for up to 30 minutes. [redacted] is still receiving calls because that May [redacted] call is still open. [redacted] can send payment to the address above or she can pay her bill on our website at 3gcollect.com where she can also access a copy of her invoice by entering her phone number and authorization number ([redacted]).

Thank you.

Regards,

3 G Collect, LLC

Customer Relations

Review: The evening of December [redacted], I made an emergency collect call to my wife's cell phone from a New York City pay phone. The carrier 3GCollect asked if she would accept the charge of $0.63 per minute. She agreed and we spoke for under one minute. The company claims she owes $19.63 She contacted them and requested that the billing error be corrected. Her cell phone is now bombarded multiple times daily with texts from various originating phone numbers associated with 3GCollect.Desired Settlement: Corrected Invoice for $0.63. Cease texts to cell phone.

Business

Response:

Please allow this to serve as a formal response to the complaint sent on December **, 2013 on 3G Collect, LL** business complaint [redacted]

The complaint filed by [redacted] states that he is receiving notifications for payment regarding a collect call he made. He states the amount they authorized was .63 cents. And that they are being told the call is $19.63. $19.63 is the correct amount to accept a collect call (up to 30 minutes) with 3G collect. This would have been made clear before the call was put through. We're sorry the call only last 1 minute and that there may have been some misunderstanding, but that is not 3G collect's fault. We give customers up to 30 minutes to talk for a flat fee of $19.63.

We would like to look into this account and review the call but unfortunately, the 2 numbers given in the complaint do not match our records. In order for us to review the account, we will need to have the cell phone that the collect call was made to, which is how we track customer accounts. Upon receipt of this information, we will review the account and response promptly.

Thank you.

Regards,

3 G collect, LL**/span>

costumer Relations

Business

Response:

Please allow this to serve as a formal response to the complaint sent on January *, 2014 on 3G **llect, LL** business complaint [redacted].

This complaint filed by [redacted] is because his first complaint was closed after failure to response in time. We responded to the first complaint stating that in order for us to review the account we need the phone number that accepted the collect call, without this information we can not help [redacted]. The 2 numbers provided with the complaint are not coming up in our database. He states the amount they authorized was .63 cent and was wrongfully told the total was $19.63. $19.63 is the correct amount to accept a collect call (up to 30 minutes) with 3G collect. This would have been made clear before the call was put through. [redacted] states he paid his bill of $29.63 (which would of included a $10.00 late fee). We're sorry the call only last 1 minute and that there may have been some misunderstanding, but that is not 3G collect's fault. We give customers up to 30 minutes to talk for a flat fee of $19.63. But again we can't look into this further without the proper phone number.

Thank you.

Regards,

3 G collect, LL

customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] Point #1: The cell phone number in question was, in fact, included in the complaint and does indeed correspond to the number called--###-###-####. Point #2: 3G collect told the receiving party that a one minute call would cost $0.63; 3G**did NOT confirm charges of $19.63. Point #3: 3G collect of Goldens Bridge, NY has a Revdex.com rating of F (on a score of A+ to F) and has had 155 complaints filed against this predatory business. I seek a refund of $29.00.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: After several attempts to obtain an itemized bill to clarify why this company charged three times the amount another did for a three minute telephone call, I was told I would receive one, that their base charge was $15 for connection, and that I was notified this upon request to connect the call. I was never notified of this and I have yet to receive an itemized bill. Today I received an overly abrasive telephone call from a collection agent of their's again who failed to identify the purpose of the call upon message and initial connection. This company is not only taking advantage of families who work to aid failing rural communities, but also fail to obtain accurate information. The address, which I never gave to anyone, that they had on file for me is not one I have ever even heard of, and the state code for Alaska is AK, not AL. There is nowhere on the site to contact this company for dispute and I have now just paid this service including an unsubstantiated late charge to avoid further charges.Desired Settlement: I wish to have my late fee refunded as the business failed to disclose fees, obtain accurate information, or provide an itemized statement.

Consumer

Response:

At this time, I have been contacted directly by 3G Collect, LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I am still receiving bills from a collection agency assigned to the case despite a [redacted] verifying that my bill was paid in full.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The business has responded. Please read below:

Dear Sir / Madam:

Please allow this to serve as a formal response to the complaint sent on October **, 2013 on 3G Collect, LLC, business complaint ID[redacted].

The complaint filed by [redacted] states she was trying to obtain an itemized bill but has been unsuccessful. This complaint is the 2nd complaint filed by [redacted]. Complaint ID[redacted] dated July *, 2013 was also filed by [redacted]. We responded to her first complaint explaining our fee's and also noting that we were unable to look into her account as we require the phone number in which the collect call was authorized on to do so. We never received a response to our initial reply to her complaint and so unfortunately we couldn't review her account.

Our response unfortunately is the same to this complaint, We would like to assist [redacted] in this matter but without the phone number in which the collect call was authorized on we have no way of looking up her account. We would like to help [redacted] and provide her with her account details but without her phone number we are unable to. [redacted] however can go to our website at [redacted] and review her invoice by entering her phone number as well as her authorization code (which would have been provided in the text messages she received). If she has further questions we would be more than willing to assist in this matter once provided with the information we required.

Thank you.

Regards,

3 G Collect, LLC

Continues:

July ** 2013

Dear Sir / Madam,

Please allow this to serve as a formal response to the complaint sent on July *, 2013 on 3G Collect, LLC, business complaint ID[redacted]

The complaint filed by [redacted] states that she received a collect call from her husband that only lasted three minutes and is disputing the charge. 3G Collect openly discloses the terms of their services and must be agreed to prior to any authorized use of their services. Included in the terms are the fact that the base charge is $15.99 plus a $3.64 fee for up to 30 minutes and the penalty for non-timely payment.

3G Collect offers the called party numerous options to deny the call. [redacted] accepted these options and charges in the amount of $19.63 are due at this time and that is why she is receiving text messages. We recently changed our address from 3G Collect LLC, P[redacted] to 3G Collect LLC, [redacted] and that is why [redacted] may have noticed 2 different addresses in the text messages she has received.

We are unable to review her account as the phone number provided in the complaint is not in our system. In order for us to review the account we will need the cell phone number that the collect call was made to. Once we have this information we can review the callers recorded name as well as the receivers recorded authorization of the call, along with the length of the call. Without this information we have no way of reviewing the account or stopping the text messages. Once we have this information we will review the account immediately.

Regards,

3 G Collect, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The business instead transferred my account to a collection company who continued to bill me and repeatedly call my business phone for months after the account was satisfied, however the collection company was able to provide me with an explanation of costs.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The business has responded. Please read below:

The customer replied to our response to this complaint stating that her complaint has not been resolved… As we stated in our previous 2 responses to [redacted] “We require the phone number that she authorized the collect call on to look into this further” and she yet again did not provide us with this information we need to resolve this matter. This will be the 3rd time we will be asking her this, She has filed 2 separate complaints against us going back to last July and she is ignoring our request to resolve her complaint! We are going around and around in circles here and getting no where. Can you at all intervene?… I don’t know what else to do here…

Review: Our law firm sought to accept a collect phone call from a client who was incarcerated. 3G Collect was the only way to accept the call and they required a cell phone. I accepted the call through my cell phone. When the 3 min call concluded I was charged $19.63 with taxes and fees. I attempted to pay it via credit card as the text message instructed, however it charged my card twice. I called the credit card company to get the charge removed, but they could only question them because they were "pending." I searched for a phone number to contact 3G Collect on the internet and found none where I could speak with a representative. I wrote to the company inquiring about the problem. The first time I did not receive a reply so I wrote back and then received a reply, via mail, that said they were looking into the issue. I did not hear back from them until 4 months later when they sent me a text message that I said I now owed them over $85.00 for the same call! I mailed another letter with a check for the call and asked for the charges to be removed or for a representative to contact me and the letter was mailed back with the check.Desired Settlement: I would like to pay the already outrageous charge for the call, but I do not want to pay fees and penalties (if that is what they are) when I tried to correct a double payment and when I have continued to write and try to correspond with them.

Business

Response:

The business has responded. Please read below

Dear Sir / Madam,

Please allow this to serve as a formal response to the complaint sent on July **, 2013 on 3G Collect, LLC, business complaint ID [redacted].

The complaint filed by [redacted] is in regards to a collect call they accepted on October [redacted] 2012. The customer states they tried paying via credit card and were charged twice by our company. Our records do not show receiving payment from them as the account remained open (If a client pays their account by credit card as soon as payment is made it clears their account automatically). The original letter we received from the customer noted a phone number that we showed no record of. We responded to them asking for the correct phone number. This customer also states they sent a check which was then returned to them. If a check was returned to them it could have been that it was not signed, missing their cellphone number (without the cellphone number we have no way of clearing the account), or a phone number that was listed on the check showed no balance due. The letter they received along with the check would have explained why the check was returned to them.

Reviewing this account we decided to issue a courtesy credit. This account has been credited and nothing is due at this time.

We sincerely apologize for the late response to this complaint.

Thank you.

Regards,

Review: I recently purchased a new cellphone. I have been receiving threatening calls and texts.......aka: we are turning this over to a collection agency if you don't make payment. Today's text was "final notice". I'm sorry but my phone was purchased on 7/*/14. I haven't received or spoken to anyone on a collect call. Somewhere I think one of the calls said something about this being a charge for a call from a prison. I will not respond to them on their website as I feel this is a scam. The calls and texts started on July **, 2014. They give this authorization code: [redacted]. It appears they're looking to get 2 payments of $21.75 each; don't know for sure as I've never received this type of text. The cellphone number they're calling and texting is my new number. All that I can assume IF this isn't a scam is that the previous person who had this number acquired this charge.

I haven't made any contact with them via computer or my phone because I don't want them to get access to my information even though they somehow have my new number. Therefore, I can't give you any more information as you request in your "Step 3".Desired Settlement: I want these phone calls and texts to stop immediately. Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been receiving phone calls from 3G Collect using an "unavailable" number. They use a automated service that claims I owe $56 and requests my credit card. They is no way to speak to a customer representative and cannot find valid contact information on the web. I have never received a bill from this company. I have never used this company, nor do I owe them any money.Desired Settlement: I wish for them to stop contacting me and delete their erroneous billing in regards to my alleged account.

Business

Response:

Dear Sir/ Madam:

Please allow this to serve as a formal response to the complaint sent on July **, 2013 on 30 Collect, LLC, business complaint [redacted].

The complaint filed by [redacted] states that he is being charged for a collect call that he never received. On April ** 2013, [redacted]

accepted a collect call from phone number ###-###-####. [redacted] pressed "1" to accept the call and agreed to pay for the charges.

[redacted] also recorded his acceptance of this call, which we have on file and can be accessed by viewing the call details on our web site.

[redacted] can access a copy of his invoice on our website [redacted] by entering his phone number and authorization number

([redacted]). He can then either pay online or send a check to the address listed above (noting his cell phone number on the check or money

order to be sure it gets cleared correctly).

30 Collect offers the called party numerous options to deny the call. [redacted] accepted these options and charges are due at this time.

Thank you.

Regards,

Business

Response:

August **, 2013

Dear Sir / Madam:

Please allow this to serve as a formal response to the complaint sent on August **, 2013 on 3G Collect, LLC, business complaint ID[redacted].

The complaint filed by [redacted] states that he is being charged for a collect call to his cell that he did not accept. We have issued a courtesy credit and the account is now closed. Please note that there is nothing due on this account at this time.

Regards,

3 G Collect, LLC

Customer Relations

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: A collect call was made to my cell phone sometime in July. The cost of the collect call was $15.99 which I had to accept before I was able to accept the call. I would receive text messages from the from this number [redacted] which stated the following each time "Your account is past due and will be over turned to collections. To avoid this action make payments of $19.63 incl. tax/fee @ 3gcollect.com" I would also receive multiple calls from the company from this number ###-###-#### , I would receive calls multiple times throughout the day from this number. When they would call it was always a automated machines telling me to go to 3gcollect.com to clear my charges, never was I able to speak to a live person, I would call the number back and even answer the calls and it was always a automated teller. I am only writing you because I went to pay the $19.63 to find out that my balance had become $84.63. Never was I notified that by not paying in a timely fashion that the total would go up to such high amounts. Never did any of the twenty plus text messages I receive ever mention that the fee for the collect call was rising every so often. I was never told by the company via text or phone call that the fee was going up. Every time I was sent a text message (I received about 22 text messages) I was told that I needed to pay my balance of $19.63, never had I received a message with a different balance. I do not believe it is fair that I have to pay that rediculous fee that I was unaware I was being charged, for a call that lasted no longer than 30 seconds.Desired Settlement: I would like to only pay my fee that I was aware of which is $19.63.

Consumer

Response:

At this time, I have not been contacted by 3G Collect, LLC regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear Sir / Madam,

Please allow this to serve as a formal response to the complaint sent on December [redacted] 2013 on 3G Collect, LLC, business complaint ID[redacted].

The complaint filed by [redacted] was regarding a collect call that she received and was disputing the balance due. We have reviewed the account, issued a courtesy credit back on January [redacted] 2014 and the account is now closed. Please note that there is nothing due on this account at this time.

We sincerely apologize for the late response to this complaint.

Review: I’ve been receiving daily automated calls and text messages from this company since November **, 2013 asking for me to pay $19.63 for a collect call. Each day the call and text comes from a different number. The charges for the collect calls I received where already taken out of my account the same day I got the calls ($7.90, $10.39, $1, $1), but I keep getting phone calls and text from different number from the company to pay $19.63. I tried to go to their website today (12/**/2013) and I get the error, so this is making be very skeptical of this company. Can someone please help me to get them to stop texting and calling my phone every day!Desired Settlement: To verify is this is a requital company and to give proof of the $19.63 charges they are saying are owed to them. Also, to stop contacting me.

Business

Response:

Dear Sir / Madam:

Please allow this to serve as a formal response to the complaint sent on December **, 2013 on 3G Collect, LLC, business complaint [redacted].

The complaint filed by [redacted] states that she is receiving text messages for a collect call that she states was already paid for the day she received the call which was 11/**/2013. Our records show this invoice is still open. [redacted] states the withdrawals came out as $7.90, $10.39, $1.00 and $1.00. which total $20.29, our fee is $19.63. These charges would not have been from us, as we charge 1 fee of $19.63, we don’t break out the charge. We are sorry for the confusion here. [redacted] can access a copy of her invoice on our website www.3gcollect.com by entering her phone number and authorization number ([redacted]). She can then either pay online or send a check to the address listed above (noting her cell phone number on the check or money order to be sure it gets cleared correctly).

Thank you.

Regards,

3 G Collect, LLC

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for you're reply. I went out to the site to pay the bill but the balance is $29.63 and the all the many text messages that I've received (last one recieved 12/**/2013) say the balance is $19.63. Is there a reason for this difference?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Sir / Madam:

Please allow this to serve as a formal response to the complaint sent on January **, 2104 on 3G Collect, LLC, business complaint [redacted].

[redacted] replied back to our response asking about the amount due on her account. She said she went to pay her bill on our website and it showed amount due was $29.63, instead of $19.63. The difference is a $10.00 late fee. If [redacted] is willing to pay by check or money order we will waive the late fee and accept the original amount of $19.63. She can send payment to the address noted above.

Thank you.

Regards,

3 G Collect, LLC

Customer Relations

Review: 3g collect has been hasseling my daughter and myself over a "bill" for collect call charges. We have never used their service and after this never will! There is no phone number to contact them and talk to a person unless you give them ALL your information, cell phone number, address, and bank information????? We have been attempting to resolve this for over 2 months and during that time they keep sending text messages with a balance due but no other information, no invoice, no dates, no anything. We refuse to send payment for something we have no record of. We do not accept collect calls on our cell phones because of additional charges through our phone company and we have never used this company. We have no idea how they got our phone number eitherDesired Settlement: I want them to stop calling me and wanting payment for a service we never used

Business

Response:

Please allow this to serve as a formal response to the complaint sent on June **, 2013 on 3G Collect, LLC, business complaint [redacted].

The complaint filed by [redacted] states that she is receiving text messages for collections of a collect call that she states she did not accept. She also state that there is no way to contact customer service without providing cell phone, address, and bank account information which is an invalid statement. We have a "Contact" tab on our website (3gcollect.com) which then takes you to a page where it asks for the cell phone number you are calling in regards to, your Name , your email address so we can reply to you , and your message. We don't require a customer's address and bank account information if a customer is using our Contact page. Also the customer states she did not receive an invoice for this call. Again on the main page of our website in a big blue box it reads "Pay your bill, view your invoice" where she could of reviewed the invoice associated with her cell phone number.

Unfortunately, the number given in the complaint does match any of our records. In order for us to review the account, we will need to have the cell phone number that the text messages are being sent to. Once we receive this information we can look up the account and see if the call was accepted (voice recording of receivers name as well as caller's name), verify the date and how long the call was. Unfortunately without this information we have no way of stopping the text messages. We are sorry this customer had a bad experience but had she used the "contact us" tab on our website we would have been able to response to her right away and rectified this situation immediately . Unfortunately we still can not assist her until we have the cell phone number this complaint is in reference to. Once we have this information we will review her account immediately.

Thank you.

Regards,

3 G Collect, LLC Customer Relations

Consumer

Response:

At this time, I have not been contacted by 3G Collect, LLC regarding complaint ID [redacted]

Sincerely,

Review: RECEIVED A CALL FROM [redacted] AND FROM [redacted]. MY SON JUST LEFT FOR THE NAVEY ON MAY** AND IM THINKING THIS CALL IS FROM HIM. CALL HAD NO NAME WHEN I ACCEPTED AND NO ONE WAS ON THE PHONE. I IMMEDIATLY RECEIVED AN TEXT STATING THAT I OWE 19.06 WHEN THE CALL SAID IT WOULD BE 15.00. I RECEIVED SEVERAL CALLS AFTER THAT FROM THE SAME # [redacted]...I WAS AFRAID TO PICK UP. THEN I RECEIVED ANOTHER CALL FROM [redacted]# AND IT SAID FROM [redacted](MYSON),I ACCEPTED AGAIN...AND WHEN IT WENT THROUGH I WAS NOT ABLE TO HEAR ANYTHING.....I IMMEDIATLY RECEIVED ANOTHER TEXT SAYING THAT I OWE ANOTHER 19.06. I WENT ONLINE TO CALL THIS COMPANY AND LET THEM KNOW THAT I SPOKE TO KNOW ONE, BUT THEY DID NOT HAVE ANY CUSTOMER SERVICE, OR ANY WAY TO CNTACT THEM.Desired Settlement: I DONT WANT TO HAVE TO PAY THESE FEES FOR CALLS THAT NO ONE WAS ON THE OTHER END OF THE PHONE.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received a reversed charged phone call through this company and the total charge was 21.75. I went out and got a money order and mailed it the very next day. Since the day of the call I have gotten two to.four texts and calls about payment so I went to the bank only to find out they have not only received my payment but cashed my payment within the fist week. Not only are they harassing me for something I do not owe now they are charging me late fees. There is no one you can speak to. No phone number you can call. Just this constant harassment by text and phone for something I don't even owe.Desired Settlement: I would like to see this company brought up on charges for fraud if they are doing this to me they are doing this to many others and they have many complaints against them already. A company should not be aloud to operate without some type of contact information or a way consumers can get in touch or at least have a fighting chance at resolution when there is a problem.

Business

Response:

If we received a payment and the customer is still receiving communications from us it's because the account information provided was not correct. We searched our payments received for money orders from Moriches NY and found the attached. The account number referenced on the payment does not come up in our system. In order to clear the account, we require the mobile number or correct auth code. once the customer provides us with the correct information we can clear the account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

The phone number attached to the phone is [redacted] however I fail to see how this makes a difference in the process of paying my bill since I used the number on the money order they requested I use. This is just another excuse to abuse the public and get what they can get. Now you have all that you need loose my number and my info and do not contact me again.

Review: On January **, 2014 I received a request for a collect call to my home phone from a pay phone at [redacted]. De. I accepted the call because I knew who the caller was. Needless to say, the call connected but there was no voice contact at all and I had to hang up. I did see and speak to the caller subsequent to this call and was told that he had dialed [redacted] to make the call. Well now for the last four days I have been receiving [redacted] calls to my home phone from 3G Collect regarding payment of this call. I went to the website they directed me to and discovered that this company charges for collect calls to cellphones!! I went to the "contact us" webpage and they will only except MY contact information including my cellphone number!!! I am NOT giving them my cellphone number or any of my information because their company has nothing to do with this call and I do not know how or why they became involved in the first place. I want the calls stopped and whatever charges they think they're due removed.Desired Settlement: Stop the robo calls and remove any charges made against me.

Business

Response:

February *, 2014

Dear Sir / Madam,

Please allow this to serve as a formal response to the complaint sent on December [redacted] on 3G Collect, LLC, business complaint [redacted].

The complaint filed by [redacted] states that she authorized a collect call but when she was connected there was no one there. We have reviewed the account, issued a courtesy credit and the account is now closed. Please note that there is nothing due on this account at this time.

Thank you.

Regards,

3G Collect, LLC

Customer Relations

Review: My phone rang yesterday afternoon. I answered the phone and nobody was there. I repeated saying hello multiple times and it just seemed like there was an open line. I tried to disconnect several times but the line would not disconnect. Eventually it did. A couple hours later I received a text from 3g collect stating I owed them $19.63 for a collect call. I absolutely positively did NOT accept a collect call. There is no way to contact this business unless you sign onto their website. However by signing on to access your "bill' you are agreeing to let them send you texts for 25 days and phone calls daily. I am not authorizing the alleged collect call, the texts, or the phone calls. This is harassment for a bill I do not owe. The text says my CS# [redacted]. This is a cell phone and I believe it is blocked from even receiving collect calls.Desired Settlement: I would like the charges removed, my number removed from their system and not to receive harassing texts and calls.

Business

Response:

Dear Sir / Madam:

Please allow this to serve as a formal response to the

complaint sent on December **, 2013 on 3G Collect, LLC, business complaint [redacted].

The complaint filed by [redacted] states that she is

being charged for a collect call to her cell. We have reviewed the account,

issued a courtesy credit and the account is now closed. Please note that there

is nothing due on this account at this time.

We also notice that [redacted] made a Revdex.com complaint back

in August regarding the same issue, that she received a collect call that she

did not authorize and was requesting the account be cleared, which it was

(complaint ID #[redacted]). Both calls came

from phone number ###-###-####. [redacted]

[redacted] might want to enquire with this person / business why she is being

called collect to try and stop this from happening again.

Thank you.

Regards,

3G Collect, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Someone in a prison called my phone by mistake a few months ago. The call lasted less than 15 seconds. He asked for someone. I told him he had the wrong number. He asked again. I said No, you have the wrong number and hung up. A few weeks later I started receiving frequent collection calls from 2G wireless than this 3G wireless. This has been going on for months now. I tried calling them back to explain the situation. Everything is automated, and no live rep will answer. I never had an account with them nor did I authorize an account with them. Please remove my number from your system and stop calling me. They do not have a contact number and the number listed on your website is no longer in service.Desired Settlement: Desired Settlement: Stop Contacting Me

Business

Response:

Dear Sir / Madam,

Please allow this to serve as a formal response to the complaint sent on December [redacted] on 3G Collect, LLC, business complaint [redacted].

The complaint filed by [redacted] states that she authorized a collect call from a prison that lasted 15 seconds and was a wrong number. Our records show the call lasted 159 seconds (2.65 minutes) but we have issued a courtesy credit and the account is now closed. Please note that there is nothing due on this account at this time.

Thank you.

Regards,

3G Collect, LLC

Customer Relations