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SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records. Sherry RF*Vice President, Client Advocacy Management OfficeSunTrust BankTake a step toward financial
confidence.Join the movement at onUp.com

We responded to Ms*** by letter on May 1, If you have any questions about our response, please contact Ms***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]As I mentioned earlier, the whole point of the account is wrong info put in my account so that I forfeit the regulationsFor instance, if I am US citizen, then you declare I am a british so that I could not get the offer, don't you find it hilarious?Now though the fact is by internal resolution center, I got promo back, but for my wrong info under my account, withhold my tax in error and not be able to return mePutting so much difficulties on me, I feel shameful with SunTrust Service.I feel bad and frustrated about Suntrust Survey & SolutionHopefully Suntrust has some sincere to make a composentationI feel so disappointed on this huge financial institution
Regards,
*** ***

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records. Kathy B***Officer, Client Advocacy Office

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.Please close this case on your records. S*** ** M***Officer - Client Advocacy Management Office

Re: Revdex.com complaint# *** *** *** SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed thirq party authorization was received. Please close this case on your records

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records. Seth A* ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Suntrust is not forthcoming with its posting practicesTheir customer service is terrible and every person I have called, I have had to chase around to get a call backEven the employees at the Johns Creek branch acknowledged that the way the postings are practiced stated to me it was misleadingAgain, I am going back to the credit union, and also encouraging all of my associations I manage to bank elsewhereYou may think losing me as a customer isn't much, but after convincing my clients, with an accumulated worth of over million dollars, I would think that would get your attention moreWe shall seeWord of mouth is the best advertising method there is, and I can guarantee Suntrust Bank will be known for its deceiving practicesbr>
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I SPOKE WITH AN NETPEE?? ON 4/25/I TOLD THEM THIS CREDIT APP IS FRAUDULENT I HAVE NEVER APPLIED FOR ANY TYPE OF SERVICE WITH THIS COMPANY AND I WAS TOLD THEY WILL BE IN CONTACT WITH ME I HAVE HEARD NOTHING BACK from this place or the lady I spoke with I want them to remove the inquiry off my credit file(s) It is FRAUDULENT I NEVER PUT IN AN APPFOR SERVICES OR CREDIT WITH THEM IF THEY WILL NOT REMOVE IT I WILL FILE AN SMALL CLAIMS LAWSUIT AND ALL THE INFOAS TO MATCH AT 100% AND I KNOW IT DONT BECAUSE SHE ASKED ME WAS THAT THE ONLY ADDRESS AND DID MY EMAIL HAVE AN PERIOD SO I KNOW IT IS FRAUDULENT I WILL SUE THEM IF THIS ISNT REMOVED FROM MY FILE THEY WILL SPEND MORE IN LAWYERS AND FEES AND time plus PAYING ME for not removing the FRAUDULENT INQUIRY FROM MY CREDIT FILE(S) REMOVE THE INQUIRY FROM MY FILE ITS FRAUD...... THATS MY DEMAND I DO HAVE AN FRAUD ALERT ON MY FILE I WAS NEVER CALLED OR CONTACTED BY THIS PLACE TO MAKE SURE IT WAS ME ASKING FOR SERVICES OR CREDIT...
Regards,
*** ***

Re: Revdex.com complaint# *** *** *** SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There has been no closure on the fraud issue I don't know how a third party accessed personal data and opened an account at Sun Trust, nor do I know that the bank has taken the necessary actions to preclude this from happening again Furthermore, I am completely dissatisfied that I was unable to resolve this instance of fraud through the bank's customer service telephone number (which was incredibly onerous to use), and that even after a lengthy conversation with a customer service representative I was told that there was nothing the bank could do Only after I contacted the Revdex.com did Sun Trust show any interest in my complaint that a third party had opened a fraudulent account using my name
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

please close this caseThey refunded my fees. Thank you!

August 18, 2017Re: Name: *** ***Case Number:Revdex.com Case #:We received your correspondence regarding the above referenced caseBecause youdid not include a signed authorization form from Ms*** we are unable to provideyou with a copy of our response dated August 18, Upon receipt
of the signedauthorization form, we will gladly share a copy of our response with your office.Thank you for contacting SunTrust Mortgage, Inc.Sincerely,Wanda H***Officer

Re: Revdex.com complaint# *** *** *** SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Dear Ms***: We have received and reviewed your
correspondence forwarded to us from the Revdex.com regarding your checking account and
the promotional offer referenced aboveI appreciate the opportunity to
respondOur records indicate that, on June 30, 2016, you visited the Bradley
Park Branch
and opened your accountsAt the time of opening, you were enrolled
in the *** offer in which you could have earned a $rewardI am
enclosing a copy of the Terms and Conditions of the offer for your reviewThe
account must be open and in good standing in order to receive the awardAny
award to be credited would post to your account within weeks from the date
you were qualified to receive the awardWe show that, on August 18, 2016, you
spoke to one of our customer service representatives about the $award, and
you were advised that you had not yet met the Direct Deposit qualificationYou
stated at that time you were told you would get $a month if you deposited
$500, and you would not be charged for checks when you opened the accountYou
were advised to speak with the opening branch regarding your concernsI have
been unable to confirm you were advised you would receive $a month if you
deposited $or that checks would be provided free of chargeOn July 27,
2016, your account was assessed a $check printing fee and the charge will
remainOn August 19, 2016, you visited our *** *** *** and requested
your account to be closedYour account status was updated to “in process of
closing.” A Direct Deposit for $was not accepted because of the account
status and was returned to the senderThis caused your account to become
overdrawn $and prevented the account closureWe refunded at total of
$in overdraft fees on August 24, as a courtesy, reducing the balance
to negative $You made a $deposit on August 29, to bring the
account to a zero balance, and the account was closed on the same dayI have
enclosed statement copies for your reviewRegarding your savings account, this
account is now closed, and a check for $is being mailed to your address of
record under separate coverI understand that you did not have a positive
experience, and I regret any inconvenience this situation causedYour comments
are important to us and were forwarded to the appropriate management teamMs
***, I hope this information is helpful to youShould you have any
additional questions regarding your accounts, please do not hesitate to call us
at *** *** A representative will be glad to assist you

October 27, 2016 *** ***
*** ** *** ***
*** ** *** Re: Everyday Checking Account ending in Revdex.com (Revdex.com) Case *** Dear Mr***: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding
unauthorized charges on your above referenced accountWe appreciate the opportunity to respond. Our records show that, on October 10, 2016, you responded to our notification regarding unusual debit card activity on your accountAt that time, Fraud Case *** was established. The October 14, letter from our Fraud Assistance Center (copy enclosed) notified you that the account was credited $on October 13, for the unauthorized transactions (statement copy enclosed). You requested compensation for inconvenience and your timeWe respectfully decline your request for compensation. It is unfortunate that you were the apparent victim of fraudFor this reason, we recommend that you review your account statement for accuracy each month or more frequently via your Online Banking Profile and contact us immediately if you see any discrepancies on your accountWe can then investigate and take the necessary actions to resolve any issues with those discrepanciesYou may also visit suntrust.com for useful information about protection against fraudulent activity (see Fraud & Security-Report Fraud-Protect & Prevent). *** *** October 27, 2016 Page 2 Mr***, I understand this type of situation can be difficult, and I regret any frustration you experiencedShould you have any questions about your case, please call our Fraud Assistance Center at A representative will be glad to speak with you. Sincerely,Sherry RF*

From: Client Advocacy Research & Resolution Team (CARRT) Date: Wed, Sep 20, at 11:AMSubject: Acknowledgement of Complaint/Inquiry - 09/20/2017-3752710To: "*** ***Client Advocacy Management
Office is in receipt of the complaint/inquiry that you forwarded from *** ***.This complaint/inquiry has been assigned SunTrust internal case number 09/20/2017-***If you have any questions or additional information you may email:***@suntrust.comSunTrust Client Advocacy Management Office