As of 04-11-2016, Mr [redacted] had not received his refund check (which had been sent via US Mail)A replacement refund check was delivered on 04-28-via UPS (tracking number [redacted] ) and the refund cleared on 04-29-On 05-23-2016, [redacted] , left a message for Mr [redacted] ( [redacted] ext***) and sent an email (please see attached) so that, as the owner of the company, she could offer him a personal apology and see what else she might do to further rectify the situation, even though he’d already received his refundMs [redacted] has not yet received a response and will update the Revdex.com once she does
To Whom it May Concern -We are currently in receipt of the complaint filed by [redacted] Ms [redacted] ’s refund and reimbursement is currently being reviewed by our insurance company.We would like to preface our response by stating that although the cancellation of the Windy City and Steel City pet expos were caused by a situation outside of our control, we have taken full responsibility for the entire matterWe also provided Ms [redacted] with independently verifiable documents and letters from our attorney so that she could confirm the details surrounding our show cancellations.The entire reason said insurance claims exist is because the factors which caused the show cancellation were outside of our control and it’s had a devastating affect on us as wellWhile this is no one else’s problem but our own and none of our exhibitors should have even been aware of the underlying problem, we can’t change what occurred - we can only show through our actions that we’re doing everything in our power to meet their needsWe’re deeply apologetic that Ms [redacted] has been put in this position.We’re not breaking any promises made to Ms [redacted] ; she was aware that her refund and reimbursement would be underwritten by insuranceUnfortunately, we remain in a waiting pattern for the insurance company to complete their investigation of Ms [redacted] 's third-party insurance claim and determine when payment will be issued.We remain dedicated to upholding our word in terms of what was promised in regards to the Ms [redacted] 's (and all of our exhibitors’) refunds and reimbursements and we’re doing everything we can to expedite mattersAgain, we’re sorry.Sincerely yours,Amazing Pet Expos
Complaint: [redacted] I am rejecting this response because: Sent as an attachment is the history of my email communication with Ms [redacted] regarding the refund matter As is demonstrated, Ms [redacted] has repeatedly stated she would refund the booth fee and had repeatedly apologized for her errors with assurances that a refund check would be forthcoming, which still has not happened In her most recent Revdex.com response she indicated that I requested that the check be made out to me personally, which is not accurate As seen in the email history, I have repeatedly asked the check be made out to my business, [redacted] ***, instead of the [redacted] trade name as was on the check she gave to me I cannot process a check made out to my product's trade name.Ms [redacted] has made several promises of follow through, which simply have not occurred I am still seeking a refund check made out to my business name, [redacted] ***, in the amount of $and will feel the matter is closed after I have received the check and it has cleared processing for adequate funds through my bank Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/07/16) */ July 15, [redacted] case XXXXXXX To Whom It May Concern: We apologize for the delay in responseAttempting to verify all of these claims has been difficult It is our contention that this complaint is "buyer's remorse" and thereby beyond the purview of the Revdex.com We feel this is accurate based on the following: Each person in our office that spoke with this business asked for some kind of documentation regarding this inability to obtain "licensing"We have held over pet expos in Texas and have never heard of thisThis was a condition of any possible refund After some extensive searching, we can show that this "cancellation" was not made within hours as the business claimsThe first call regarding this issue came on April This is three weeks, not hoursAttached is our incoming call log and you can see that this business called in March to register and did not call us again until April 7thThe Revdex.com is welcome to login to our RingCentral call system online and verify the log is accurateIt is a third party system and cannot be altered or changed Our terms and conditions clearly state that there are no refunds within days of the event date This business was not threatened with a lawsuitThis business was told that posting on online extortion sites or posting on social media is a violation of the terms and conditions and would result in a breach of contractThis business has a contract with our business that is legal and binding Sincerely, [redacted] Director of Finance, x
After reviewing and researching this complaint at great length, we were able to determine that Happy Endings No-Kill Cat Shelter received a full refund of $(check number [redacted] ) on January 14, While we plan to contact Ms [redacted] to better determine where a possible breakdown in communication took place and ease her concerns, according to our bank statements, this check cleared on January 30, Because we had more than one contact at Happy Endings, we suspect that perhaps Ms [redacted] is unaware that the refund was already addressed quite some time agoSince we hadn't had any additional communication from either Ms [redacted] or anyone else at the rescue since January 11, 2015, we had no reason to believe otherwise.Further, per Revdex.com National Complaint Acceptance Guidelines, "The Revdex.com does not handle complaints that involve purchases made more than days ago"; since Ms***'s original purchase was made nearly four years ago (and resolved more than two years ago), we're fairly clueless as to why this particular complaint was accepted by the Revdex.com of EMissouri and SIllinois and then submitted to us for a business response when it clearly doesn't meet the basic criteria outlined by the Revdex.com's National Complaint Process
02/26/2018: Mediator sent consumer email requesting update.02/28/2018: Mediator sent consumer email requesting update.02/28/2018: We have not received our refund at this time.02/28/2018: I will check with them in the morning to see if they received it Thanks for reaching out.03/05/2018:They told me the authorized the charge back and I should see my money in my account within the next few business days.I will let you know when I see it.03/06/2018: We received our refund from the bank
This complaint is beyond purviewOn 3/our attorney received a letter from the attorney representing this client and is currently dealing directly with the lawyerthank you
Today, 05-23-2016, *** ***, owner of AE Group, reached out directly to Ms*** in reference to her Revdex.com complaint and to address the reasons for her deep dissatisfactionAfter speaking on the phone at length with Ms***, Ms*** agreed to issue a full refund to VERGI for their
participation in the Houston Pet Expo.Ms***'s Revdex.com complaint centered around the fact that she requested a refund and was told that VERGI was ineligible for a refundTypically - and according to the company's "terms and conditions" - we don’t issue refunds for sponsorships and VERGI's participation in the Houston Pet Expo was as a sponsorHowever, under the circumstances, we feel that it's only fair to issue a full refund for the sponsorship they purchasedClearly, Ms***'s concerns should have been addressed months ago. That refund will be issued to them no later than June 24, 2016, and Ms*** will be sending the tracking information to Ms*** personally via email.We agree that the customer service experience and poor communication experienced by Ms*** was appalling; the facts surrounding this complaint are being addressed internally and careful notes were taken by Ms*** during the phone call to ensure that each issue brought to her attention by Ms*** can be discussed with our staff and appropriately rectified.With that said, we wouldn’t have as many successful shows as we do if this was the standard level of service that was provided to our exhibitors; we work very hard to show our appreciation to everyone who makes our events possibleWe're grateful for our exhibitors' business and they deserve to receive the experience they’ve paid for.We sincerely regret that Ms*** was communicated with so poorly and wasn't provided with the level of customer service that we would expect from our teamWe hope that, at some point, we'll be able to earn back VERGI's business, especially because their prior experience in working with our company was such a positive oneWe're sorry.[Please see the follemail (attached) which was sent to Ms*** after the phone call to reiterate the details of the conversation and make sure that there were no further miscommunications.]
Complaint: ***
I am rejecting this response because:
At this point we still have not received a refund from the businessI've contacted my bank and reported the charge as fraudThe business owner told me she would no longer be responding to me and to contact their attournet which I did over a week ago with no responseThe issue is over $275, you'd think they just refund it so we all can move onI'm hopeful that our bank can just handle it so we are not out the money, but the business saying we received a refund is a lieThey may have submitted one, I don't know because we never received a receipt, but the money has not been received on our end.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:Amazing Pet Expos' answer was, "Will provide a thorough response BEFORE Monday, October 30th." I have not received any response.
Sincerely,
*** ***
We've spoken at length with Ms*** and believe her concerns were resolved prior to our being notified of the complaint. We were extremely apologetic when Ms*** notified us on 08-04-that a refund check written to had been returnedWe determined our bank rejected the check as a
result of an unacceptable error on our part; we unintentionally issued a duplicate check number so the payment was not presented to our account for paymentWhen we learned of this, we immediately responded to Ms*** and said we'd be happy to ensure she's made whole via wire transfer instead (to include any fees she may have incurred)On 08-11, she let us know that some of our emails had gone to her spam/junk folder, and now that she'd seen them, Ms*** provided us with the banking details required for us to complete the transfer and issue her refund. Because we were provided with this information on the evening of 08-(a Friday), we were unable to initiate the wire at that time, but let Ms*** know we would ensure the wire was sent on MondayAs promised, the wire transfer was initiated very late in the day on Monday, 08-14, and posted on 08-15, which according to the information regarding the complaint details, was filed by Ms*** on 08-At the time she filed the complaint on 08-15, she hadn't yet seen the transfer post to her accountHowever, on 08-17, prior to our receiving notification of the complaint (please see the Revdex.com Complaint Extranet), Ms*** sent us an email which confirmed receipt of the wire transaction. In addition, in the interests of customer service, at no cost, we've also been assisting Ms*** with other marketing goals she has for her business and will continue to do soWe value our relationship with *** and look forward to our continuing partnership.(I will send copies of the emails in a separate message in just a few minutes!)Kindest regards,***
Complaint: ***
I am rejecting this response because:
I am not able to accept the response because of the many communications by Ms*** assuring follow through. If Ms*** is sincere in resolving this matter, the following steps should be taken:Ms*** should send the refund check made out to *** *** *** and mail it to *** *** ** **, Tumwater, WA certified mailWhen I receive the check and have confirmation from my bank that Ms***'s check can be processed for sufficient funds, then I will email Ms*** and the Revdex.com to confirm that the matter has been addressed.Until I receive the check and know that it can be processed, I cannot accept any response of assurance from Ms*** that she is interested in resolving this matter because that has all that I have been receiving since June, with no follow through on getting a check to me
Sincerely,
*** *** ***
Complaint: ***
I am rejecting this response because:
As in true form, Amazing Pet Expo has once again not come through with what they said they would do. Here are their words in the email they sent to the Revdex.com: "However, we remain dedicated to upholding our word in terms of what was promised in regards to Ms***’s (and all of our exhibitors’) refunds and we will contact Ms*** tomorrow, 11-21,"I have not been contacted as of this email on November 22nd. It has now been months that I have not gotten my $refund. This is not the first time the company has done this. There are many complaints on the Revdex.com site. Very sad this company is run so poorly. It certainly wasn't my fault the expo was cancelled.
Sincerely,
*** ***
Please see the attached documentation, which includes the customer's credit card refund receipt dated 05-25-(long before this complaint was filed) and email correspondence; *** *** received a full refund issued to her credit card within one day of requesting itWe called our merchant
processor today to verbally confirm the credit was completed (it was) and were advised that the customer should contact her cardholding bankWe then re-sent the customer a copy of her refund receipt and recommended she follow up with her credit card company. As a result, this complaint has no merit and is beyond purview
October 27, 2017 To Whom it May Concern - Please know that we have received this complaint and will provide a thorough response before Monday, October 30thThank you… Sincerely yours,Amazing Pet Expos
October 27, 2017 To Whom it May Concern - Please know that we have received this complaint and will provide a thorough response before Monday, October 30thThank you… Sincerely yours,*** *** ***
Hello and thank you for the opportunity to address thisWith regard to the rescheduling of the Virginia Beach Pet Expo, we were left with no choice based on information provided to us by the State of Virginia regarding Hurricane IrmaHere is the notice from the Department of Emergency Management-
***/Our contract allows for rescheduling due to Acts of God and the Pet Expo was moved to June & 10, 2018All vendors booths have been transferred to this dateWe apologize for the inconvenience, however we place the safety of the our attendees, vendors and pets firstI hope this answers the client's concerns
To Whom it May Concern -We are in receipt of this complaint from *** *** and Ms*** *** *** and appreciate being given an opportunity to respondWhen this year's Seattle Pet Expo had a change in date due to unforeseen circumstances, Ms*** initially wanted a refundAfter *** ***, the president of the company, discussed the matter with her at length, Ms*** decided to stay in the show. Although the terms and conditions accepted by Ms*** outlined the fact that Ms*** was not due a refund, our company not only agreed to issue a full refund, we also invited her to stay in the show, upgraded and increased her exhibitor space, and included an ad in the show program - all at no cost. Per that discussion, a refund check was issued and provided to Ms*** in person at the event she attendedThe week following the event, Ms*** contacted us and said the check should have been made payable to her personally and not to her business, which is highly irregularHowever, we agreed to do so. In terms of her not yet receiving a replacement check, we will be happy to research the matter and will reach out to Ms*** today to ensure arrangements are completed in a timely mannerThank you in advance for your assistance.Sincerely yours,Amazing Pet Expos
02/28/2018: Mediator emailed business and requested documentation of customer charge back.02/28/2018: Once he files the charge back, we have the opportunity to either fight it or just let it go throughOnce we do that, it is out of our handsWe accepted itHas he spoken to his bank?
As of 04-11-2016, Mr [redacted] had not received his refund check (which had been sent via US Mail)A replacement refund check was delivered on 04-28-via UPS (tracking number [redacted] ) and the refund cleared on 04-29-On 05-23-2016, [redacted] , left a message for Mr [redacted] ( [redacted] ext***) and sent an email (please see attached) so that, as the owner of the company, she could offer him a personal apology and see what else she might do to further rectify the situation, even though he’d already received his refundMs [redacted] has not yet received a response and will update the Revdex.com once she does
To Whom it May Concern -We are currently in receipt of the complaint filed by [redacted] Ms [redacted] ’s refund and reimbursement is currently being reviewed by our insurance company.We would like to preface our response by stating that although the cancellation of the Windy City and Steel City pet expos were caused by a situation outside of our control, we have taken full responsibility for the entire matterWe also provided Ms [redacted] with independently verifiable documents and letters from our attorney so that she could confirm the details surrounding our show cancellations.The entire reason said insurance claims exist is because the factors which caused the show cancellation were outside of our control and it’s had a devastating affect on us as wellWhile this is no one else’s problem but our own and none of our exhibitors should have even been aware of the underlying problem, we can’t change what occurred - we can only show through our actions that we’re doing everything in our power to meet their needsWe’re deeply apologetic that Ms [redacted] has been put in this position.We’re not breaking any promises made to Ms [redacted] ; she was aware that her refund and reimbursement would be underwritten by insuranceUnfortunately, we remain in a waiting pattern for the insurance company to complete their investigation of Ms [redacted] 's third-party insurance claim and determine when payment will be issued.We remain dedicated to upholding our word in terms of what was promised in regards to the Ms [redacted] 's (and all of our exhibitors’) refunds and reimbursements and we’re doing everything we can to expedite mattersAgain, we’re sorry.Sincerely yours,Amazing Pet Expos
Complaint: [redacted] I am rejecting this response because: Sent as an attachment is the history of my email communication with Ms [redacted] regarding the refund matter As is demonstrated, Ms [redacted] has repeatedly stated she would refund the booth fee and had repeatedly apologized for her errors with assurances that a refund check would be forthcoming, which still has not happened In her most recent Revdex.com response she indicated that I requested that the check be made out to me personally, which is not accurate As seen in the email history, I have repeatedly asked the check be made out to my business, [redacted] ***, instead of the [redacted] trade name as was on the check she gave to me I cannot process a check made out to my product's trade name.Ms [redacted] has made several promises of follow through, which simply have not occurred I am still seeking a refund check made out to my business name, [redacted] ***, in the amount of $and will feel the matter is closed after I have received the check and it has cleared processing for adequate funds through my bank Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/07/16) */ July 15, [redacted] case XXXXXXX To Whom It May Concern: We apologize for the delay in responseAttempting to verify all of these claims has been difficult It is our contention that this complaint is "buyer's remorse" and thereby beyond the purview of the Revdex.com We feel this is accurate based on the following: Each person in our office that spoke with this business asked for some kind of documentation regarding this inability to obtain "licensing"We have held over pet expos in Texas and have never heard of thisThis was a condition of any possible refund After some extensive searching, we can show that this "cancellation" was not made within hours as the business claimsThe first call regarding this issue came on April This is three weeks, not hoursAttached is our incoming call log and you can see that this business called in March to register and did not call us again until April 7thThe Revdex.com is welcome to login to our RingCentral call system online and verify the log is accurateIt is a third party system and cannot be altered or changed Our terms and conditions clearly state that there are no refunds within days of the event date This business was not threatened with a lawsuitThis business was told that posting on online extortion sites or posting on social media is a violation of the terms and conditions and would result in a breach of contractThis business has a contract with our business that is legal and binding Sincerely, [redacted] Director of Finance, x
After reviewing and researching this complaint at great length, we were able to determine that Happy Endings No-Kill Cat Shelter received a full refund of $(check number [redacted] ) on January 14, While we plan to contact Ms [redacted] to better determine where a possible breakdown in communication took place and ease her concerns, according to our bank statements, this check cleared on January 30, Because we had more than one contact at Happy Endings, we suspect that perhaps Ms [redacted] is unaware that the refund was already addressed quite some time agoSince we hadn't had any additional communication from either Ms [redacted] or anyone else at the rescue since January 11, 2015, we had no reason to believe otherwise.Further, per Revdex.com National Complaint Acceptance Guidelines, "The Revdex.com does not handle complaints that involve purchases made more than days ago"; since Ms***'s original purchase was made nearly four years ago (and resolved more than two years ago), we're fairly clueless as to why this particular complaint was accepted by the Revdex.com of EMissouri and SIllinois and then submitted to us for a business response when it clearly doesn't meet the basic criteria outlined by the Revdex.com's National Complaint Process
02/26/2018: Mediator sent consumer email requesting update.02/28/2018: Mediator sent consumer email requesting update.02/28/2018: We have not received our refund at this time.02/28/2018: I will check with them in the morning to see if they received it Thanks for reaching out.03/05/2018:They told me the authorized the charge back and I should see my money in my account within the next few business days.I will let you know when I see it.03/06/2018: We received our refund from the bank
This complaint is beyond purviewOn 3/our attorney received a letter from the attorney representing this client and is currently dealing directly with the lawyerthank you
Today, 05-23-2016, *** ***, owner of AE Group, reached out directly to Ms*** in reference to her Revdex.com complaint and to address the reasons for her deep dissatisfactionAfter speaking on the phone at length with Ms***, Ms*** agreed to issue a full refund to VERGI for their
participation in the Houston Pet Expo.Ms***'s Revdex.com complaint centered around the fact that she requested a refund and was told that VERGI was ineligible for a refundTypically - and according to the company's "terms and conditions" - we don’t issue refunds for sponsorships and VERGI's participation in the Houston Pet Expo was as a sponsorHowever, under the circumstances, we feel that it's only fair to issue a full refund for the sponsorship they purchasedClearly, Ms***'s concerns should have been addressed months ago. That refund will be issued to them no later than June 24, 2016, and Ms*** will be sending the tracking information to Ms*** personally via email.We agree that the customer service experience and poor communication experienced by Ms*** was appalling; the facts surrounding this complaint are being addressed internally and careful notes were taken by Ms*** during the phone call to ensure that each issue brought to her attention by Ms*** can be discussed with our staff and appropriately rectified.With that said, we wouldn’t have as many successful shows as we do if this was the standard level of service that was provided to our exhibitors; we work very hard to show our appreciation to everyone who makes our events possibleWe're grateful for our exhibitors' business and they deserve to receive the experience they’ve paid for.We sincerely regret that Ms*** was communicated with so poorly and wasn't provided with the level of customer service that we would expect from our teamWe hope that, at some point, we'll be able to earn back VERGI's business, especially because their prior experience in working with our company was such a positive oneWe're sorry.[Please see the follemail (attached) which was sent to Ms*** after the phone call to reiterate the details of the conversation and make sure that there were no further miscommunications.]
Complaint: ***
I am rejecting this response because:
At this point we still have not received a refund from the businessI've contacted my bank and reported the charge as fraudThe business owner told me she would no longer be responding to me and to contact their attournet which I did over a week ago with no responseThe issue is over $275, you'd think they just refund it so we all can move onI'm hopeful that our bank can just handle it so we are not out the money, but the business saying we received a refund is a lieThey may have submitted one, I don't know because we never received a receipt, but the money has not been received on our end.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:Amazing Pet Expos' answer was, "Will provide a thorough response BEFORE Monday, October 30th." I have not received any response.
Sincerely,
*** ***
We've spoken at length with Ms*** and believe her concerns were resolved prior to our being notified of the complaint. We were extremely apologetic when Ms*** notified us on 08-04-that a refund check written to had been returnedWe determined our bank rejected the check as a
result of an unacceptable error on our part; we unintentionally issued a duplicate check number so the payment was not presented to our account for paymentWhen we learned of this, we immediately responded to Ms*** and said we'd be happy to ensure she's made whole via wire transfer instead (to include any fees she may have incurred)On 08-11, she let us know that some of our emails had gone to her spam/junk folder, and now that she'd seen them, Ms*** provided us with the banking details required for us to complete the transfer and issue her refund. Because we were provided with this information on the evening of 08-(a Friday), we were unable to initiate the wire at that time, but let Ms*** know we would ensure the wire was sent on MondayAs promised, the wire transfer was initiated very late in the day on Monday, 08-14, and posted on 08-15, which according to the information regarding the complaint details, was filed by Ms*** on 08-At the time she filed the complaint on 08-15, she hadn't yet seen the transfer post to her accountHowever, on 08-17, prior to our receiving notification of the complaint (please see the Revdex.com Complaint Extranet), Ms*** sent us an email which confirmed receipt of the wire transaction. In addition, in the interests of customer service, at no cost, we've also been assisting Ms*** with other marketing goals she has for her business and will continue to do soWe value our relationship with *** and look forward to our continuing partnership.(I will send copies of the emails in a separate message in just a few minutes!)Kindest regards,***
Complaint: ***
I am rejecting this response because:
I am not able to accept the response because of the many communications by Ms*** assuring follow through. If Ms*** is sincere in resolving this matter, the following steps should be taken:Ms*** should send the refund check made out to *** *** *** and mail it to *** *** ** **, Tumwater, WA certified mailWhen I receive the check and have confirmation from my bank that Ms***'s check can be processed for sufficient funds, then I will email Ms*** and the Revdex.com to confirm that the matter has been addressed.Until I receive the check and know that it can be processed, I cannot accept any response of assurance from Ms*** that she is interested in resolving this matter because that has all that I have been receiving since June, with no follow through on getting a check to me
Sincerely,
*** *** ***
Complaint: ***
I am rejecting this response because:
As in true form, Amazing Pet Expo has once again not come through with what they said they would do. Here are their words in the email they sent to the Revdex.com: "However, we remain dedicated to upholding our word in terms of what was promised in regards to Ms***’s (and all of our exhibitors’) refunds and we will contact Ms*** tomorrow, 11-21,"I have not been contacted as of this email on November 22nd. It has now been months that I have not gotten my $refund. This is not the first time the company has done this. There are many complaints on the Revdex.com site. Very sad this company is run so poorly. It certainly wasn't my fault the expo was cancelled.
Sincerely,
*** ***
Please see the attached documentation, which includes the customer's credit card refund receipt dated 05-25-(long before this complaint was filed) and email correspondence; *** *** received a full refund issued to her credit card within one day of requesting itWe called our merchant
processor today to verbally confirm the credit was completed (it was) and were advised that the customer should contact her cardholding bankWe then re-sent the customer a copy of her refund receipt and recommended she follow up with her credit card company. As a result, this complaint has no merit and is beyond purview
October 27, 2017 To Whom it May Concern - Please know that we have received this complaint and will provide a thorough response before Monday, October 30thThank you… Sincerely yours,Amazing Pet Expos
October 27, 2017 To Whom it May Concern - Please know that we have received this complaint and will provide a thorough response before Monday, October 30thThank you… Sincerely yours,*** *** ***
Initial Business Response /* (1000, 18, 2015/12/28) */
We came to a resolution with the client and their refund will be sent on Jan 15th
Hello and thank you for the opportunity to address thisWith regard to the rescheduling of the Virginia Beach Pet Expo, we were left with no choice based on information provided to us by the State of Virginia regarding Hurricane IrmaHere is the notice from the Department of Emergency Management-
***/Our contract allows for rescheduling due to Acts of God and the Pet Expo was moved to June & 10, 2018All vendors booths have been transferred to this dateWe apologize for the inconvenience, however we place the safety of the our attendees, vendors and pets firstI hope this answers the client's concerns
To Whom it May Concern -We are in receipt of this complaint from *** *** and Ms*** *** *** and appreciate being given an opportunity to respondWhen this year's Seattle Pet Expo had a change in date due to unforeseen circumstances, Ms*** initially wanted a refundAfter *** ***, the president of the company, discussed the matter with her at length, Ms*** decided to stay in the show. Although the terms and conditions accepted by Ms*** outlined the fact that Ms*** was not due a refund, our company not only agreed to issue a full refund, we also invited her to stay in the show, upgraded and increased her exhibitor space, and included an ad in the show program - all at no cost. Per that discussion, a refund check was issued and provided to Ms*** in person at the event she attendedThe week following the event, Ms*** contacted us and said the check should have been made payable to her personally and not to her business, which is highly irregularHowever, we agreed to do so. In terms of her not yet receiving a replacement check, we will be happy to research the matter and will reach out to Ms*** today to ensure arrangements are completed in a timely mannerThank you in advance for your assistance.Sincerely yours,Amazing Pet Expos
02/28/2018: Mediator emailed business and requested documentation of customer charge back.02/28/2018: Once he files the charge back, we have the opportunity to either fight it or just let it go throughOnce we do that, it is out of our handsWe accepted itHas he spoken to his bank?