Complaint: [redacted]
I am rejecting this response because: Although Amazing Pet Expos has claimed that they are working with an insurance company, I have failed to hear from any insurance company or attorneys offices regarding my refund request of $2700 which encompasses 3 cancelled Amazing Pet Expos and expenses incurred from traveling to the Schaumburg, IL, show.I am requesting the name of the insurance company and any and all agents involved with phone numbers and claim numbers so that I may follow up directly on the status of these claims. This company has had ample time to render satisfactory results to me and many other vendors who are in the same situation. This is another stall factor.
[redacted]
In short, Ms. [redacted] called our office on 09-14-2017 and was understandably frustrated. When I learned of Ms. [redacted]’s dissatisfaction, as president of Amazing Pet Expos, I reached out to her myself on the evening of 09-15 and we spoke at great length. This discussion included both my own...
sincere apology as well an apology on behalf of each member of our team. Fortunately, Ms. [redacted] was kind, understanding, and compassionate and she gave me the opportunity to address each of her concerns. We were able to resolve matters to her complete satisfaction (which included the immediate issuance of a full refund, sent via UPS). With that said, based on the fact that we came to a resolution prior to the involvement of - or notification by - the Revdex.com, we humbly request this complaint be dismissed as being "beyond purview." We plan to call Ms. [redacted] tomorrow to follow up; I suspect she won't mind affirming each of the facts outlined above. Thank you in advance for your patience and fair consideration - we know the response to this complaint is long overdue.Sincerely yours, [redacted]President, Amazing Pet Expos
To Whom it May Concern - We are currently in receipt of the complaint filed by Ms. [redacted] on behalf of her company, [redacted]. Ms. [redacted]’s refund is currently being reviewed by our insurance company. The entire reason said insurance claims exist is because the factors which caused the show cancellation were outside of our control and it’s had a devastating affect on us as well. While this is no one else’s problem but our own and none of our exhibitors should have even been aware of the underlying problem, we can’t change what occurred - we can only show through our actions that we’re doing everything in our power to meet their needs. We’re deeply apologetic that Ms. [redacted] has been put in this position. We’re not breaking any promises made to Ms. [redacted]; she was aware that her refund and reimbursement would be underwritten by insurance and we know she was dissatisfied by how long the process has taken so far. Unfortunately, we’ve had to remain in a holding pattern as well. However, we remain dedicated to upholding our word in terms of what was promised in regards to Ms. [redacted]’s (and all of our exhibitors’) refunds and we will contact Ms. [redacted] tomorrow, 11-21, to see if we can come to an alternative resolution which she’d find acceptable; we will then update this complaint. Again, we’re sorry Sincerely yours,Amazing Pet Expos
Complaint: [redacted]
I am rejecting this response because:
Per the terms of agreement that I agreed to, Amazing Pet Expos must refund vendors fees if the event is cancelled. Per the attached email on September 12th, the New England Pet Expo was cancelled this year due to a disgruntled employee. No official word has been sent to vendors other this email about refunds, rescheduling the event or how their insurance claim has turned out. We had talked to [redacted] shortly after this email was sent and we were assured that a refund would be sent within 30 days. This has not occurred. Per Amazing Pet Expos terms of agreement, if an event is cancelled, they have 90 days to refund vendor fees. This information is in paragraph 12 of the attached terms of agreement. These terms can also be found at www.amazingpetexpos.com/terms.htm. Amazing Pet Expos is still within 90 days of the refund window, but it is closing fast. It has been extremely difficult to get into contact with [redacted] or [redacted] at Amazing Pet Expos and their legal representation [redacted]. This is extremely concerning to me because of their history of cancelling events last minute which puts the financial burden on vendors. Amazing Pet Expos has acted extremely careless by cancelling events the last minute and not being in constant communication with vendors. Sincerely,
[redacted]
As of 04-11-2016, Mr. [redacted] had not received his refund check (which had been sent via US Mail). A replacement refund check was delivered on 04-28-2016 via UPS (tracking number [redacted]) and the refund cleared on 04-29-2016. On 05-23-2016, [redacted], left a message for Mr. [redacted] ext. [redacted]) and sent an email (please see attached) so that, as the owner of the company, she could offer him a personal apology and see what else she might do to further rectify the situation, even though he’d already received his refund. Ms. [redacted] has not yet received a response and will update the Revdex.com once she does.
12/8/17 2:00 I received your email asking me if I got my refund back from Amazing Pet Expo. I was able to get my money back, however it wasn't from Amazing Pet Expo. I called my credit card, [redacted]. Told them what had happened and they disputed my charges. And in typical Amazing Pet Expo form, when it came time for them to reply to [redacted] regarding the dispute, they did nothing. I'm not the only one who this company has done this to. And this is not the first time this has happened. I'm grateful I was able to get my money back, but feel really bad for the other organizations this company has taken advantage of. People should know about this company and how it's mismanaged. Thank you, [redacted]
Initial Business Response /* (1000, 11, 2016/02/25) */
I am the Director of Finance. We sent her a refund check and it cleared the bank on 02/12/16. This is not a legitimate complaint because she signed a non-disclosure agreement. I would like for this to be removed because she signed a...
non-disclosure agreement.
Initial Consumer Rebuttal /* (2000, 13, 2016/02/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted]
I am rejecting this response because:
This is an improper business practice. I do not have my money yet and the Amazing Pet expo has violated its terms of agreement by note refunding vendors for a cancelled event within 90 days of cancellation. My attorney has reached out to the company and has been told that Amazing Pet Expos would be contacting me; this has not happened. In the previous message left on here I was given an individuals contact info; all attempts to contact this person has been unsuccessful. I will continue to persue legal action until I receive my refund.
Sincerely,
[redacted]
We spoke to the customer in June and a check was sent. There was an issue with the mailing address. Another check was sent October 15, 2015 and cashed October 22.
Initial Business Response /* (1000, 7, 2016/02/02) */
This is not a valid complaint, no is any of it true. They were given the list for free, and that list has no bearing on the booth, the booth rate, the booth performance, the success of their booth, or any show-related performance. All clients...
are told that the list must be typed BY hand after the event are not given any specific time-frame for completion. Ms. [redacted] did reply as promised, and the client was sent and has received the list. We are unclear what this complaint is requesting. Please ask for calcification.
p.p1 {margin: 0.0px 0.0px 11.0px 0.0px; font: 10.0px Arial; color: #000000; -webkit-text-stroke: #000000} p.p2 {margin: 0.0px 0.0px 11.0px 0.0px; font: 10.0px Arial; color: #000000; -webkit-text-stroke: #000000; min-height: 11.0px} p.p3 {margin: 0.0px 0.0px 0.0px 0.0px; font: 10.0px Arial; color: #000000; -webkit-text-stroke: #000000; background-color: #ffffff} p.p4 {margin: 0.0px 0.0px 0.0px 0.0px; font: 10.0px Arial; color: #000000; -webkit-text-stroke: #000000; background-color: #ffffff; min-height: 11.0px} span.s1 {font-kerning: none} Dear Ms. [redacted], Thank you for following up. Although this matter should be beyond the purview of the Revdex.com because the original transaction took place four years ago and Revdex.com National Complaint Acceptance Guidelines state they do not handle complaints which involve transactions dated more than 365 days ago, it doesn’t change the fact that I would like to address your concerns and resolve this matter. My name is [redacted] and I’m the president of Amazing Pet Expos. I don’t believe we’ve ever spoken or emailed directly, but when I learned of this complaint and investigated the issue, I was disappointed in the level of customer service you’d received in the past. I was on a leave of absence for a very lengthy period of time and, while it’s no excuse, certain levels of quality were not maintained in my absence. While I can assure you the people you worked with previously are no longer with the company, I take full responsibility for the frustration you encountered. I’m sorry. With that said, I’m sure I would feel the same way if I thought a company had failed to issue a refund after four years. However, we are in receipt of a bank statement which reflects a check for $325.00 issued more than 2.5 years ago was cashed by Happy Endings No-Kill Cat Shelter on January 30, 2015. We can provide you with a copy of the bank statement which reflects the cashed check. This morning, we also contacted our bank to request copy of the cancelled check. Once we receive the check image (in five to seven business days), it will be forwarded so your bank can investigate and/or verify the transaction. No matter what, I’ll work with you until this issue is resolved to your satisfaction. According to our records, we worked with two people from your rescue. Is it possible the other individual didn’t pass along these refund details? Even though your previous experience with us may demonstrate otherwise, customer service is - and has always been - my first priority; the relationships we have with our exhibitors and community partners are the basis upon which our entire organization rests. Since my return, we’ve developed countless systems, undergone extensive training, and implemented full accountability for each and every member of our team to ensure our standards exceed customer expectations. We have a zero-tolerance policy for poor service. In view of this, I’d also welcome the opportunity to do more to make the situation right (above and beyond the refund). We have numerous resources at our disposal which may benefit your rescue. If you’d like to explore this further, feel free to contact me directly whenever you’d like - I have many options at my disposal, all of which would be complimentary. Because this situation doesn’t fall within the accepted guidelines for a Revdex.com complaint, see my complete contact information below, including my cell phone number - moving forward, please don’t hesitate to call/email/text any time at all by whichever means you find most convenient. I will notify you as soon as we’re in receipt of the cancelled check copy. Again, I sincerely apologize and look forward to (hopefully) discussing more about the offer I’ve made too. In the meantime, I hope you have a lovely day… Sincerely yours, [redacted] [redacted] B. [redacted] President, Amazing Pet Expos E: s[redacted]@amazingexpos.com P: ([redacted] • [redacted] C: [redacted] F: [redacted] [redacted] [redacted]
I was not aware [redacted] agreed to a refund or why, but it is irrelevant as the client did a chargeback on their credit card. Based on [redacted]'s email, I have accepted the chargeback without dispute.
Complaint: [redacted]
I am rejecting this response because: The company failed to acknowledge my request for a full refund. Please refer to attachment which proves that an authorized member of their staff agreed to issue my refund.
Sincerely,
[redacted]
I know the Revdex.com closed this complaint because they thought it was too old of an incident, but for the record this was NOT resolved. The bank thoroughly investigated the alleged check. A check from this company was never received nor were there any checks in that amount submitted to the bank (by any person/company) the date the alleged check was cashed or in the surrounding months of that date.
Initial Business Response /* (1000, 10, 2015/09/01) */
This is a contract dispute. Our attorney will be contacting her because it is a business to business contract issue.
To Whom it May Concern - Due to unforeseen circumstances, the 2017 New England event was postponed to the spring of 2018. Although Mr. [redacted]s accepted terms and conditions which stated he knew was ineligible for a full refund, Amazing Pet Expos has, in good faith to our exhibitors and long time partners / vendors, made the decision to issue compensation upon request to exhibitors who were unable to attend or accommodate the updated schedule, although we stressed to each individual client that since we were operating with an event unexpectedly moved, this was weighing heavily on our company as well and we were accommodating each request as quickly as we could, given the circumstances. [redacted] reached out to our offices in response to our initial update regarding the cancellation on September 13th and left a message. He was called back the same day and was unavailable, according to his fiance, who answered his phone number (the only number we have listed) multiple times. A member of our staff spoke to his fiance, [redacted], who explained, in earnest, that they would definitely like to do a future event, however, [redacted] was an active military member who was regularly re-stationed and therefore they were unable to commit to many things long term for 2018, in case they had been transferred to another city and therefore out of distance to reasonably attend the new weekend. She said that although they were unable to commit for a specific new date at this time, they were very interested in perhaps attending an event held by APE in an alternate city in the case that they were relocated. [redacted] was given, in great detail, the situation regarding the rescheduling of the event, as well as the fact that we reserve the right to reschedule an event if it is in the best interests of our attendees and vendors, and that a refund is not due in such a case. [redacted] was told that we understood her circumstances, and under such, we were happy to issue a refund, but that the amount of time could not be guaranteed as we worked to accommodate several exhibitors who had extenuating circumstances prohibiting them from our new date, in face of the fact that we were not usually issuing refunds for such a situation.After our conversation with [redacted], we were notified in mid-October of a Revdex.com complaint expressing concern about a refund, and perhaps an instance of fraud, from [redacted], stating that he had not been reached out to or updated regarding the situation. We immediately contacted [redacted] and explained all of the above details. [redacted] stated that he was aware of the call with [redacted], and the details surrounding the postponement and his refund, and that he was merely making the Revdex.com complaint as a "precaution" and that he understood what had originally been explained and that he would not "further pursue" the Revdex.com complaint, as he understood that while not initially eligible for a refund, that we were working to accommodate him as quickly as possible. He also stated that he had known of our company previously, and that he knew that we had produced multiple events before. He confirmed that his Revdex.com complaint was made after all details had been provided him and his fiance.This leaves our staff baffled in regards to a statement of fraud, considering that we have been in communication with this person before, plus his immediate family, and is familiar with our shows, while claiming to be concerned that we were not a valid company and that we were shirking any type of responsibility with our vendors. APE has produced more than 170 events in less than a decade, and has hosted thousands of vendors and attendees. We understand that Mr. [redacted] is eager to have his funds returned, however, he has been spoken to, and acknowledged, multiple times, the circumstances regarding that refund and his original contractual obligation. He has yet to give an original explanation for his initial Revdex.com complaint (he has continued to accept and participate in calls put out to him for clarification throughout this Revdex.com complaint) other than as a "precaution" (to our staff when asked during our follow-ups, plus the fact that all other concerns expressed via just the Revdex.com complaint have already been addressed, although he has not personally shared them with us when given the opportunity on the phone, such as the fraud claim), while readily agreeing to the fact that he understood his original contractual obligation as well as our efforts to still accommodate vendors dealing with circumstances that could not be changed - again, going as far as to express interest in other cities that we host events. We are unsure why either [redacted] or [redacted] would show interest in other events for cities they could potentially be stationed in if there was a degree of worry that the event, or company that hosts the event, was a fraud. We are still actively working to take care of Mr. [redacted]'s refund request and are happy to accommodate any calls or communication he has regarding that update - however, we must dispute the fact that there has been lack of information or any instance of fraud, as claimed, per the original agreement entered by Red Dogs and the multiple conversations and updates subsequent to our original postponement. We are happy to provide any additional details or proof pertaining to this situation, as well as any follow-up questions for clarification.Sincerely yours,Amazing Pet Expos
Initial Business Response /* (1000, 15, 2015/09/01) */
This woman has received and cashed her check. She has been paid.
Complaint: [redacted]
I am rejecting this response because: Although Amazing Pet Expos has claimed that they are working with an insurance company, I have failed to hear from any insurance company or attorneys offices regarding my refund request of $2700 which encompasses 3 cancelled Amazing Pet Expos and expenses incurred from traveling to the Schaumburg, IL, show.I am requesting the name of the insurance company and any and all agents involved with phone numbers and claim numbers so that I may follow up directly on the status of these claims. This company has had ample time to render satisfactory results to me and many other vendors who are in the same situation. This is another stall factor.
[redacted]
In short, Ms. [redacted] called our office on 09-14-2017 and was understandably frustrated. When I learned of Ms. [redacted]’s dissatisfaction, as president of Amazing Pet Expos, I reached out to her myself on the evening of 09-15 and we spoke at great length. This discussion included both my own...
sincere apology as well an apology on behalf of each member of our team. Fortunately, Ms. [redacted] was kind, understanding, and compassionate and she gave me the opportunity to address each of her concerns. We were able to resolve matters to her complete satisfaction (which included the immediate issuance of a full refund, sent via UPS). With that said, based on the fact that we came to a resolution prior to the involvement of - or notification by - the Revdex.com, we humbly request this complaint be dismissed as being "beyond purview." We plan to call Ms. [redacted] tomorrow to follow up; I suspect she won't mind affirming each of the facts outlined above. Thank you in advance for your patience and fair consideration - we know the response to this complaint is long overdue.Sincerely yours, [redacted]President, Amazing Pet Expos
To Whom it May Concern - We are currently in receipt of the complaint filed by Ms. [redacted] on behalf of her company, [redacted]. Ms. [redacted]’s refund is currently being reviewed by our insurance company. The entire reason said insurance claims exist is because the factors which caused the show cancellation were outside of our control and it’s had a devastating affect on us as well. While this is no one else’s problem but our own and none of our exhibitors should have even been aware of the underlying problem, we can’t change what occurred - we can only show through our actions that we’re doing everything in our power to meet their needs. We’re deeply apologetic that Ms. [redacted] has been put in this position. We’re not breaking any promises made to Ms. [redacted]; she was aware that her refund and reimbursement would be underwritten by insurance and we know she was dissatisfied by how long the process has taken so far. Unfortunately, we’ve had to remain in a holding pattern as well. However, we remain dedicated to upholding our word in terms of what was promised in regards to Ms. [redacted]’s (and all of our exhibitors’) refunds and we will contact Ms. [redacted] tomorrow, 11-21, to see if we can come to an alternative resolution which she’d find acceptable; we will then update this complaint. Again, we’re sorry Sincerely yours,Amazing Pet Expos
Complaint: [redacted]
I am rejecting this response because:
Per the terms of agreement that I agreed to, Amazing Pet Expos must refund vendors fees if the event is cancelled. Per the attached email on September 12th, the New England Pet Expo was cancelled this year due to a disgruntled employee. No official word has been sent to vendors other this email about refunds, rescheduling the event or how their insurance claim has turned out. We had talked to [redacted] shortly after this email was sent and we were assured that a refund would be sent within 30 days. This has not occurred. Per Amazing Pet Expos terms of agreement, if an event is cancelled, they have 90 days to refund vendor fees. This information is in paragraph 12 of the attached terms of agreement. These terms can also be found at www.amazingpetexpos.com/terms.htm. Amazing Pet Expos is still within 90 days of the refund window, but it is closing fast. It has been extremely difficult to get into contact with [redacted] or [redacted] at Amazing Pet Expos and their legal representation [redacted]. This is extremely concerning to me because of their history of cancelling events last minute which puts the financial burden on vendors. Amazing Pet Expos has acted extremely careless by cancelling events the last minute and not being in constant communication with vendors. Sincerely,
[redacted]
Left a vm
As of 04-11-2016, Mr. [redacted] had not received his refund check (which had been sent via US Mail). A replacement refund check was delivered on 04-28-2016 via UPS (tracking number [redacted]) and the refund cleared on 04-29-2016. On 05-23-2016, [redacted], left a message for Mr. [redacted] ext. [redacted]) and sent an email (please see attached) so that, as the owner of the company, she could offer him a personal apology and see what else she might do to further rectify the situation, even though he’d already received his refund. Ms. [redacted] has not yet received a response and will update the Revdex.com once she does.
12/8/17 2:00 I received your email asking me if I got my refund back from Amazing Pet Expo. I was able to get my money back, however it wasn't from Amazing Pet Expo. I called my credit card, [redacted]. Told them what had happened and they disputed my charges. And in typical Amazing Pet Expo form, when it came time for them to reply to [redacted] regarding the dispute, they did nothing. I'm not the only one who this company has done this to. And this is not the first time this has happened. I'm grateful I was able to get my money back, but feel really bad for the other organizations this company has taken advantage of. People should know about this company and how it's mismanaged. Thank you, [redacted]
Initial Business Response /* (1000, 11, 2016/02/25) */
I am the Director of Finance. We sent her a refund check and it cleared the bank on 02/12/16. This is not a legitimate complaint because she signed a non-disclosure agreement. I would like for this to be removed because she signed a...
non-disclosure agreement.
Initial Consumer Rebuttal /* (2000, 13, 2016/02/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Please note that we have been made aware of this complaint and will offer a thorough response tomorrow, 10-13. Thank you!
No, as of 6/13/17 we have not received a refund of $275.
Complaint: [redacted]
I am rejecting this response because:
This is an improper business practice. I do not have my money yet and the Amazing Pet expo has violated its terms of agreement by note refunding vendors for a cancelled event within 90 days of cancellation. My attorney has reached out to the company and has been told that Amazing Pet Expos would be contacting me; this has not happened. In the previous message left on here I was given an individuals contact info; all attempts to contact this person has been unsuccessful. I will continue to persue legal action until I receive my refund.
Sincerely,
[redacted]
We spoke to the customer in June and a check was sent. There was an issue with the mailing address. Another check was sent October 15, 2015 and cashed October 22.
Initial Business Response /* (1000, 7, 2016/02/02) */
This is not a valid complaint, no is any of it true. They were given the list for free, and that list has no bearing on the booth, the booth rate, the booth performance, the success of their booth, or any show-related performance. All clients...
are told that the list must be typed BY hand after the event are not given any specific time-frame for completion. Ms. [redacted] did reply as promised, and the client was sent and has received the list. We are unclear what this complaint is requesting. Please ask for calcification.
p.p1 {margin: 0.0px 0.0px 11.0px 0.0px; font: 10.0px Arial; color: #000000; -webkit-text-stroke: #000000} p.p2 {margin: 0.0px 0.0px 11.0px 0.0px; font: 10.0px Arial; color: #000000; -webkit-text-stroke: #000000; min-height: 11.0px} p.p3 {margin: 0.0px 0.0px 0.0px 0.0px; font: 10.0px Arial; color: #000000; -webkit-text-stroke: #000000; background-color: #ffffff} p.p4 {margin: 0.0px 0.0px 0.0px 0.0px; font: 10.0px Arial; color: #000000; -webkit-text-stroke: #000000; background-color: #ffffff; min-height: 11.0px} span.s1 {font-kerning: none} Dear Ms. [redacted], Thank you for following up. Although this matter should be beyond the purview of the Revdex.com because the original transaction took place four years ago and Revdex.com National Complaint Acceptance Guidelines state they do not handle complaints which involve transactions dated more than 365 days ago, it doesn’t change the fact that I would like to address your concerns and resolve this matter. My name is [redacted] and I’m the president of Amazing Pet Expos. I don’t believe we’ve ever spoken or emailed directly, but when I learned of this complaint and investigated the issue, I was disappointed in the level of customer service you’d received in the past. I was on a leave of absence for a very lengthy period of time and, while it’s no excuse, certain levels of quality were not maintained in my absence. While I can assure you the people you worked with previously are no longer with the company, I take full responsibility for the frustration you encountered. I’m sorry. With that said, I’m sure I would feel the same way if I thought a company had failed to issue a refund after four years. However, we are in receipt of a bank statement which reflects a check for $325.00 issued more than 2.5 years ago was cashed by Happy Endings No-Kill Cat Shelter on January 30, 2015. We can provide you with a copy of the bank statement which reflects the cashed check. This morning, we also contacted our bank to request copy of the cancelled check. Once we receive the check image (in five to seven business days), it will be forwarded so your bank can investigate and/or verify the transaction. No matter what, I’ll work with you until this issue is resolved to your satisfaction. According to our records, we worked with two people from your rescue. Is it possible the other individual didn’t pass along these refund details? Even though your previous experience with us may demonstrate otherwise, customer service is - and has always been - my first priority; the relationships we have with our exhibitors and community partners are the basis upon which our entire organization rests. Since my return, we’ve developed countless systems, undergone extensive training, and implemented full accountability for each and every member of our team to ensure our standards exceed customer expectations. We have a zero-tolerance policy for poor service. In view of this, I’d also welcome the opportunity to do more to make the situation right (above and beyond the refund). We have numerous resources at our disposal which may benefit your rescue. If you’d like to explore this further, feel free to contact me directly whenever you’d like - I have many options at my disposal, all of which would be complimentary. Because this situation doesn’t fall within the accepted guidelines for a Revdex.com complaint, see my complete contact information below, including my cell phone number - moving forward, please don’t hesitate to call/email/text any time at all by whichever means you find most convenient. I will notify you as soon as we’re in receipt of the cancelled check copy. Again, I sincerely apologize and look forward to (hopefully) discussing more about the offer I’ve made too. In the meantime, I hope you have a lovely day… Sincerely yours, [redacted] [redacted] B. [redacted] President, Amazing Pet Expos E: s[redacted]@amazingexpos.com P: ([redacted] • [redacted] C: [redacted] F: [redacted] [redacted] [redacted]
I was not aware [redacted] agreed to a refund or why, but it is irrelevant as the client did a chargeback on their credit card. Based on [redacted]'s email, I have accepted the chargeback without dispute.
Complaint: [redacted]
I am rejecting this response because: The company failed to acknowledge my request for a full refund. Please refer to attachment which proves that an authorized member of their staff agreed to issue my refund.
Sincerely,
[redacted]
I know the Revdex.com closed this complaint because they thought it was too old of an incident, but for the record this was NOT resolved. The bank thoroughly investigated the alleged check. A check from this company was never received nor were there any checks in that amount submitted to the bank (by any person/company) the date the alleged check was cashed or in the surrounding months of that date.
Initial Business Response /* (1000, 10, 2015/09/01) */
This is a contract dispute. Our attorney will be contacting her because it is a business to business contract issue.
To Whom it May Concern - Due to unforeseen circumstances, the 2017 New England event was postponed to the spring of 2018. Although Mr. [redacted]s accepted terms and conditions which stated he knew was ineligible for a full refund, Amazing Pet Expos has, in good faith to our exhibitors and long time partners / vendors, made the decision to issue compensation upon request to exhibitors who were unable to attend or accommodate the updated schedule, although we stressed to each individual client that since we were operating with an event unexpectedly moved, this was weighing heavily on our company as well and we were accommodating each request as quickly as we could, given the circumstances. [redacted] reached out to our offices in response to our initial update regarding the cancellation on September 13th and left a message. He was called back the same day and was unavailable, according to his fiance, who answered his phone number (the only number we have listed) multiple times. A member of our staff spoke to his fiance, [redacted], who explained, in earnest, that they would definitely like to do a future event, however, [redacted] was an active military member who was regularly re-stationed and therefore they were unable to commit to many things long term for 2018, in case they had been transferred to another city and therefore out of distance to reasonably attend the new weekend. She said that although they were unable to commit for a specific new date at this time, they were very interested in perhaps attending an event held by APE in an alternate city in the case that they were relocated. [redacted] was given, in great detail, the situation regarding the rescheduling of the event, as well as the fact that we reserve the right to reschedule an event if it is in the best interests of our attendees and vendors, and that a refund is not due in such a case. [redacted] was told that we understood her circumstances, and under such, we were happy to issue a refund, but that the amount of time could not be guaranteed as we worked to accommodate several exhibitors who had extenuating circumstances prohibiting them from our new date, in face of the fact that we were not usually issuing refunds for such a situation.After our conversation with [redacted], we were notified in mid-October of a Revdex.com complaint expressing concern about a refund, and perhaps an instance of fraud, from [redacted], stating that he had not been reached out to or updated regarding the situation. We immediately contacted [redacted] and explained all of the above details. [redacted] stated that he was aware of the call with [redacted], and the details surrounding the postponement and his refund, and that he was merely making the Revdex.com complaint as a "precaution" and that he understood what had originally been explained and that he would not "further pursue" the Revdex.com complaint, as he understood that while not initially eligible for a refund, that we were working to accommodate him as quickly as possible. He also stated that he had known of our company previously, and that he knew that we had produced multiple events before. He confirmed that his Revdex.com complaint was made after all details had been provided him and his fiance.This leaves our staff baffled in regards to a statement of fraud, considering that we have been in communication with this person before, plus his immediate family, and is familiar with our shows, while claiming to be concerned that we were not a valid company and that we were shirking any type of responsibility with our vendors. APE has produced more than 170 events in less than a decade, and has hosted thousands of vendors and attendees. We understand that Mr. [redacted] is eager to have his funds returned, however, he has been spoken to, and acknowledged, multiple times, the circumstances regarding that refund and his original contractual obligation. He has yet to give an original explanation for his initial Revdex.com complaint (he has continued to accept and participate in calls put out to him for clarification throughout this Revdex.com complaint) other than as a "precaution" (to our staff when asked during our follow-ups, plus the fact that all other concerns expressed via just the Revdex.com complaint have already been addressed, although he has not personally shared them with us when given the opportunity on the phone, such as the fraud claim), while readily agreeing to the fact that he understood his original contractual obligation as well as our efforts to still accommodate vendors dealing with circumstances that could not be changed - again, going as far as to express interest in other cities that we host events. We are unsure why either [redacted] or [redacted] would show interest in other events for cities they could potentially be stationed in if there was a degree of worry that the event, or company that hosts the event, was a fraud. We are still actively working to take care of Mr. [redacted]'s refund request and are happy to accommodate any calls or communication he has regarding that update - however, we must dispute the fact that there has been lack of information or any instance of fraud, as claimed, per the original agreement entered by Red Dogs and the multiple conversations and updates subsequent to our original postponement. We are happy to provide any additional details or proof pertaining to this situation, as well as any follow-up questions for clarification.Sincerely yours,Amazing Pet Expos