To Whom it May Concern - Please know we did not ignore or disregard Complaint ID #***We replied on both 06-and 06-16-(after I received a Revdex.com reminder email which stated there had been no business reponse) and the complaint’s status still does not reflect our business response. As you can see on the Extranet, the four files below were uploaded to the complaint: • “05-25-- *** *** Refund Receipt.png” • “05-24-- Email from SBR to *** *** - Steel City Pet Expo - Clarification.pdf” • “05-24-- Email from *** *** to EAB - Steel City Pet Expo.pdf” • “05-24-- Email from MF to *** *** - Steel City Pet Expo - Refund.pdf” We uploaded these files to substantiate our business response on 06-However, according to the Extranet, they were attached to *** ***’s original complaint versus ours, which is incorrect. On Friday, 06-16, I spoke to *** in the Revdex.com’s Dispute Resolution Department about this and she advised us to re-send our response via email (***), which will be completed today. We’re very concerned there may be a technical problem with the Complaint Extranet and wondered if other businesses have expressed the same concernThe issue seems to arise when an attachment is submitted with the responseIn the meantime, can your technical support team please look into the matter so we might gain some insight? Sincerely yours, *** ** ***President, Amazing Pet Expos™amazingpetexpos.comP: *** *** • *** ***C: *** *** F: *** ***
Yesterday (06-19-2017), I posted a response to Complaint ID [redacted] via the Extranet and received no response from the Revdex.com. However, [redacted] sent in another response today. Please note there are two separate parts to the previous responses below - the message we sent yesterday, along with the content of our original response on 06-12-2017. Part II. This is the basic content of our response on 06-12, which disappeared from the Extranet. (I also changed the attached file names so there was no confusion with the files which were somehow incorrectly attached to [redacted]'s complaint, versus our response on 06-12.)To Whom it May Concern - Today we learned that [redacted], on behalf of [redacted], a participant in our scheduled 2017 Steel City Pet Expo filed this complaint alleging that Amazing Pet Expos hadn't issued her refund as promised and further claimed there was some sort of fraudulent activity associated with the matter as well.In short - and as substantiated by the attached documentation - the complaint details submitted by Ms. [redacted] aren't an accurate depiction of the situation.On Wednesday, May 24, Ms. [redacted] was notified by our VP of Show Production, [redacted], that the 2017 Steel City Pet Expo was canceled due to circumstances beyond our control. She was also sent a letter from our attorney confirming the surrounding details. Our attorney's letter reiterated the fact that all exhibitors were eligible for a full refund upon request.Ms. [redacted] was upset about the change, so [redacted], as president of the company, intervened and said we'd be happy to issue a full refund and do anything else we could - above and beyond a refund - to make the situation right. Ms. [redacted] then introduced Ms. [redacted] to [redacted] via email. Ms. [redacted], our exhibitor relations coordinator, is our central point of contact for refunds and related exhibitor needs. Within the hour, Ms. [redacted] reached out to the exhibitor in order to personally introduce herself, verify remit-to details, and to schedule the refund.Meanwhile, in the interests of providing great customer service, Ms. [redacted] issued Ms. [redacted]'s refund via credit card (which is not standard company policy); on Thursday, May 25, at 8:16 AM, a full refund was credited to the VISA card ending in [redacted]. Our merchant processor sent a copy of the refund receipt directly to Ms. [redacted]'s email address ([redacted]@gmail.com) at the time of processing. A screenshot of the completed transaction is attached.Please note: Less than 24 hours passed between the time Ms. [redacted] was notified about the event change to the time her full refund was processed.It wasn't until Ms. [redacted] sent an email on Sunday evening, June 11, and filed this Revdex.com complaint the same evening, that we had any idea there may have been an issue with the refund issued 18 days prior.On Monday, June 12, we contacted our merchant processor and they confirmed the credit had been processed and settled; they stated the issue didn't originate on their end and recommended the cardholder contact her card-issuing bank for additional help.In addition, because Ms. [redacted] had made a number of malicious and false claims against Amazing Pet Expos which she knew to be untrue, she was advised by Ms. [redacted] that any additional discussions would need to be addressed with our attorney, [redacted]. Although he attempted to reach Ms. [redacted] both by phone and email, she did not respond.In conclusion, this complaint has no merit and should be considered beyond purview - Amazing Pet Expos adhered to professional best practices and provided full documentation that a full refund was issued to Ms. [redacted] on May 25, 2017 - long before the filing of this complaint. In addition, she has refused to respond to our legal counsel so he can affirm the processing of the refund and offer certification of the transaction. Thank you in advance for your fair and objective consideration that the Revdex.com lacks purview in this matter.Sincerely yours,[redacted] B. [redacted]President, Amazing Pet Expos™amazingpetexpos.comP: [redacted] • [redacted]C: [redacted] F: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
On 5/21/17 I signed up the 2018 Dallas show for $500. I paid $100 by my credit card ending with 8962 and agreed to pay 2 more $200 transactions in the next months...but never gotten charged for these $400..
On 6/23/17, my husband's credit card ending with 8310 got charged for $800. (We used this credit card for 2017 Dallas Show payment in January.) I don't know why it got charged again in June and have been contacting with their company for few months for the credit back..
Since 7/18/17 I found these issues from my credit card statements, I started to contacting with the company. They kept telling me they were working on the fix and would refund the money to me ASAP. I contact them at least twice a week for this issue and each time they told me someone was working on it.
On 12/22/17, the CEO, William Rilenge, contacted me. He told me he would try to fix it. On 2/6/18, Mr. Rilenge called me told me he doesn't have money to refund to me but he could give me the free sponsorship vendor spot. I asked for the detail information to send to my company in Taiwan but since that I never received any information even through I kept emailed them to ask for.
On 5/9/18 one week before the Dallas pet show, I asked for the information again but didn't get any.
On 5/14/18 before the show weekend, I notified them I didn't get any email or calls from their company about the Dallas show. But no one replied me.
On 5/19/18 was my last email to Mr. Rilenge, I told him I am very disappointed because he broke the trust between the exhibitors and their company so I decide to file a complaint/sue case. $900 is probably not a big amount to many people but it's a fraud to charge someone's credit card with no reason. The company knows they did wrong and promised me they would refund me in the beginning and then told me they didn't have money to refund me after it passed the credit card dispute period!
Thank you, Yingchung Tsao/ Petgeia
To Whom it May Concern - Please know that we have received this complaint and will provide a thorough response before Monday, October 30th. Thank you...Sincerely yours,Amazing Pet Expos
To Whom it May Concern - We are currently in receipt of the complaint filed by [redacted]’s Pet Sitting. While we desire to meet Ms. [redacted]’s expectations and resolve this matter to her satisfaction, after carefully reviewing each statement made by Ms. [redacted], we must respectfully disagree with the vast majority of her claims. We would like to preface our response by stating that although the cancellation of the Windy City and St. Louis pet expos (as well as the others in 2017 which were also similarly affected) were caused by a situation outside of our control and for which we’ve taken full responsibility. We’ve also provided independently verifiable documentation and letters from our attorney so that exhibitors could confirm the details surrounding our show cancellations. The entire reason said insurance claims exist is because the factors which caused the show cancellations were outside of our control and it’s had a devastating affect on us as well. While this is no one else’s problem but our own and none of our exhibitors should have even been aware of the underlying problem, we can’t change what occurred - we can only show through our actions that we’re doing everything in our power to meet their needs. We’re deeply apologetic that Ms. [redacted] has been put in this position. Nothing said by anyone representing Amazing Pet Expos has varied since the day the Windy City Pet Expo was cancelled and each exhibitor, including Ms. [redacted], has been communicated with regularly and been provided with consistent updates. No excuses or false promises have been made and more than half of our refunds have already been issued even though we’ve not yet received any kind of insurance payment yet ourselves. With very few exceptions, our exhibitors have been extremely supportive and believe issuing refunds, providing free exhibitor space, organizing claim paperwork on their behalf, and being reimbursed for expenses they incurred for the show has been a fair resolution which demonstrates our willingness to make things right. Ms. [redacted] accepted our company’s terms and conditions on June 7, 2017. As recently as October 5, 2017, our insurance adjuster with [redacted] explained to Ms. [redacted] via email that her insurance claim was currently being reviewed because, “there is the issue of the vendor contract which you signed with Amazing Pet Expo and whether the exculpatory/hold harmless language applies” to your claim. [redacted]’s insurance adjuster went on to add, “We understand that you are anxious to resolve these issues and move forward with the process. We are working with counsel to expedite the process on our end.” With that said, Ms. [redacted] has breached those same terms and conditions on numerous occasions via multiple means by which we’ll discuss with her privately. She also makes a very serious allegation by claiming we’re a “scam” and then compounds it by insisting the Revdex.com “give us an ‘F’ rating.” Nonetheless, when the event was cancelled, we offered to provide her with a full refund, free exhibitor space in our 2018 Windy City event, and to reimburse her for any documented expenses she incurred for the event - all of which we offered in the interests of customer service since, according to Ms. [redacted]’s signed contract, our only obligation was to issue a pro-rated refund. On July 31, 2017, we acknowledged receipt of the information Ms. [redacted] needed to send in order for a claim to be filed and she stated she understood the claims process would be lengthy. According to the attached documentation, you will see that Ms. [redacted] is aware that she is to be reimbursed via the third-party insurance claim filed on her behalf. She has been provided with complete contact information for the associated insurance adjusters and was advised by the insurance adjusters to contact them directly with questions or concerns since they will have the most up-to-date information on each individual third-party claim. Unfortunately, our adjuster with [redacted] sent out an email to a group of 10 exhibitors without BCC’ing each recipient which is far different than our sending out a mass email which publicly displayed every exhibitor’s email address. However, since the show program and other marketing materials had already been published prior to the Windy City event, each exhibitor - just like the general public - could easily access the complete contact information for all of our participants. We also communicated with and updated Ms. [redacted] - via a combination of email, text messages, and phone calls - on the following dates (this does not include her correspondence with insurance adjusters which would be in addition): July 20, July 21, July 24, July 25, July 31 (multiple times), August 2 (multiple times), August 4, August 24, August 25, September 18, October 3, and October 5. The last time we spoke, although she was understandably frustrated with the whole insurance process, Ms. [redacted] didn’t exhibit any of the anger or frustration she’s exhibited here or we would have addressed it. We remain dedicated to upholding our word in terms of what was promised in regards to the Ms. [redacted]’s (and all of our exhibitors’) refunds and reimbursements and hope we’ll be able to satisfy her concerns. Again, we’re sorry. Having said that, the situation is clearly difficult enough without incorporating hateful comments and untrue accusations - that doesn’t help anything. Sincerely yours,Amazing Pet Expos
We apologize for the factual error and, as in the last response, have stated that we would resolve the matter as requested. That is our intent and we've not changed our stance on our intentions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12463693, and will await what their response is and will at that time make a determination as to whether it is acceptable or not.
Sincerely,
[redacted]
After reviewing and researching this complaint at great length, we were able to determine that Happy Endings No-Kill Cat Shelter received a full refund of $325.00 (check number [redacted]) on January 14, 2015. While we plan to contact Ms. [redacted] to better determine where a possible breakdown in...
communication took place and ease her concerns, according to our bank statements, this check cleared on January 30, 2015. Because we had more than one contact at Happy Endings, we suspect that perhaps Ms. [redacted] is unaware that the refund was already addressed quite some time ago. Since we hadn't had any additional communication from either Ms. [redacted] or anyone else at the rescue since January 11, 2015, we had no reason to believe otherwise.Further, per Revdex.com National Complaint Acceptance Guidelines, "The Revdex.com does not handle complaints that involve purchases made more than 365 days ago"; since Ms. [redacted]'s original purchase was made nearly four years ago (and resolved more than two years ago), we're fairly clueless as to why this particular complaint was accepted by the Revdex.com of E. Missouri and S. Illinois and then submitted to us for a business response when it clearly doesn't meet the basic criteria outlined by the Revdex.com's National Complaint Process.
To Whom it May Concern -We are currently in receipt of the complaint filed by [redacted]. Ms. [redacted]’s refund and reimbursement is currently being reviewed by our insurance company.We would like to preface our response by stating that although the cancellation of the Windy City and...
Steel City pet expos were caused by a situation outside of our control, we have taken full responsibility for the entire matter. We also provided Ms. [redacted] with independently verifiable documents and letters from our attorney so that she could confirm the details surrounding our show cancellations.The entire reason said insurance claims exist is because the factors which caused the show cancellation were outside of our control and it’s had a devastating affect on us as well. While this is no one else’s problem but our own and none of our exhibitors should have even been aware of the underlying problem, we can’t change what occurred - we can only show through our actions that we’re doing everything in our power to meet their needs. We’re deeply apologetic that Ms. [redacted] has been put in this position.We’re not breaking any promises made to Ms. [redacted]; she was aware that her refund and reimbursement would be underwritten by insurance. Unfortunately, we remain in a waiting pattern for the insurance company to complete their investigation of Ms. [redacted]'s third-party insurance claim and determine when payment will be issued.We remain dedicated to upholding our word in terms of what was promised in regards to the Ms. [redacted]'s (and all of our exhibitors’) refunds and reimbursements and we’re doing everything we can to expedite matters. Again, we’re sorry.Sincerely yours,Amazing Pet Expos
Initial Business Response /* (1000, 10, 2015/07/16) */
July 15, 2015
[redacted] case XXXXXXX
To Whom It May Concern:
We apologize for the delay in response. Attempting to verify all of these claims has been difficult.
It is our contention that this complaint is "buyer's remorse"...
and thereby beyond the purview of the Revdex.com.
We feel this is accurate based on the following:
1. Each person in our office that spoke with this business asked for some kind of documentation regarding this inability to obtain "licensing". We have held over 15 pet expos in Texas and have never heard of this. This was a condition of any possible refund.
2. After some extensive searching, we can show that this "cancellation" was not made within 48 hours as the business claims. The first call regarding this issue came on April 7. This is three weeks, not 48 hours. Attached is our incoming call log and you can see that this business called in March to register and did not call us again until April 7th. The Revdex.com is welcome to login to our RingCentral call system online and verify the log is accurate. It is a third party system and cannot be altered or changed.
3. Our terms and conditions clearly state that there are no refunds within 181 days of the event date.
4. This business was not threatened with a lawsuit. This business was told that posting on online extortion sites or posting on social media is a violation of the terms and conditions and would result in a breach of contract. This business has a contract with our business that is legal and binding.
Sincerely,
[redacted]
Director of Finance, x115
Complaint: [redacted]
I am rejecting this response because:I have not received a refund as of today and with...
the growing number of Expos this business is cancelling, I still have concerns over my refund status. I was assured that I would received a refund within 6 weeks of show, the six week mark is this week. This complaint will not be dropped until a full refund is received.
Sincerely,
[redacted]
#000000; -webkit-text-stroke: #000000; min-height: 14.0px} p.p3 {margin: 0.0px 0.0px 13.2px 0.0px; font: 12.0px Times; color: #000000; -webkit-text-stroke: #000000; background-color: #ffffff} span.s1 {font-kerning: none} October 27, 2017 To Whom it May Concern - Please know that we have received this complaint and will provide a thorough response before Monday, October 30th. Thank you… Sincerely yours,Amazing Pet Expos
Complaint: [redacted]
I am rejecting this response because: I have not yet received any refund. This is not the first time I have been told that the refund was sent so you will need to pardon me if I seem a little skeptical until the check is in my hand and clears the bank.I...
do also think that after making us wait almost a year so far, that an apology on their part would also have been the decent thing to do. It's just a shame that I need to mention it.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:It is a long winded bunch of excuses and accusations. There is no actual resolve to the matter. The news reports & multiple complaints filed against this company with the Revdex.com, Attorney's General offices and scammer reports speak for themselves.We as vendors who paid for booths at these pet expo events are not blaming the insurance companies involved in this matter. They are merely caught in the middle of this between the vendors & Amazing Pet Expos. Amazing Pet Expos obviously had no knowledge & did not research the actual type of insurance & policy coverage they purchased. Bottom line - "Show me the money!" along with all the other hundreds of vendors you took money from for several pet expos that never happened.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Although Amazing Pet Expos has claimed that they are working with an insurance company, I have failed to hear from any insurance company or attorneys offices regarding my refund request of $2700 which encompasses 3 cancelled Amazing Pet Expos and expenses incurred from traveling to the Schaumburg, IL, show.I am requesting the name of the insurance company and any and all agents involved with phone numbers and claim numbers so that I may follow up directly on the status of these claims. This company has had ample time to render satisfactory results to me and many other vendors who are in the same situation. This is another stall factor.
[redacted]
Initial Business Response /* (1000, 18, 2015/12/28) */
We are resending hers out and getting the tracking together for her todayThis is resolved
To Whom it May Concern - Please know we did not ignore or disregard Complaint ID #***We replied on both 06-and 06-16-(after I received a Revdex.com reminder email which stated there had been no business reponse) and the complaint’s status still does not reflect our business response. As you can see on the Extranet, the four files below were uploaded to the complaint: • “05-25-- *** *** Refund Receipt.png” • “05-24-- Email from SBR to *** *** - Steel City Pet Expo - Clarification.pdf” • “05-24-- Email from *** *** to EAB - Steel City Pet Expo.pdf” • “05-24-- Email from MF to *** *** - Steel City Pet Expo - Refund.pdf” We uploaded these files to substantiate our business response on 06-However, according to the Extranet, they were attached to *** ***’s original complaint versus ours, which is incorrect. On Friday, 06-16, I spoke to *** in the Revdex.com’s Dispute Resolution Department about this and she advised us to re-send our response via email (***), which will be completed today. We’re very concerned there may be a technical problem with the Complaint Extranet and wondered if other businesses have expressed the same concernThe issue seems to arise when an attachment is submitted with the responseIn the meantime, can your technical support team please look into the matter so we might gain some insight? Sincerely yours, *** ** ***President, Amazing Pet Expos™amazingpetexpos.comP: *** *** • *** ***C: *** *** F: *** ***
12/1:44pm I haven't heard from them since their last response to the Revdex.com. I haven't received my refund
Yesterday (06-19-2017), I posted a response to Complaint ID [redacted] via the Extranet and received no response from the Revdex.com. However, [redacted] sent in another response today. Please note there are two separate parts to the previous responses below - the message we sent yesterday, along with the content of our original response on 06-12-2017. Part II. This is the basic content of our response on 06-12, which disappeared from the Extranet. (I also changed the attached file names so there was no confusion with the files which were somehow incorrectly attached to [redacted]'s complaint, versus our response on 06-12.)To Whom it May Concern - Today we learned that [redacted], on behalf of [redacted], a participant in our scheduled 2017 Steel City Pet Expo filed this complaint alleging that Amazing Pet Expos hadn't issued her refund as promised and further claimed there was some sort of fraudulent activity associated with the matter as well.In short - and as substantiated by the attached documentation - the complaint details submitted by Ms. [redacted] aren't an accurate depiction of the situation.On Wednesday, May 24, Ms. [redacted] was notified by our VP of Show Production, [redacted], that the 2017 Steel City Pet Expo was canceled due to circumstances beyond our control. She was also sent a letter from our attorney confirming the surrounding details. Our attorney's letter reiterated the fact that all exhibitors were eligible for a full refund upon request.Ms. [redacted] was upset about the change, so [redacted], as president of the company, intervened and said we'd be happy to issue a full refund and do anything else we could - above and beyond a refund - to make the situation right. Ms. [redacted] then introduced Ms. [redacted] to [redacted] via email. Ms. [redacted], our exhibitor relations coordinator, is our central point of contact for refunds and related exhibitor needs. Within the hour, Ms. [redacted] reached out to the exhibitor in order to personally introduce herself, verify remit-to details, and to schedule the refund.Meanwhile, in the interests of providing great customer service, Ms. [redacted] issued Ms. [redacted]'s refund via credit card (which is not standard company policy); on Thursday, May 25, at 8:16 AM, a full refund was credited to the VISA card ending in [redacted]. Our merchant processor sent a copy of the refund receipt directly to Ms. [redacted]'s email address ([redacted]@gmail.com) at the time of processing. A screenshot of the completed transaction is attached.Please note: Less than 24 hours passed between the time Ms. [redacted] was notified about the event change to the time her full refund was processed.It wasn't until Ms. [redacted] sent an email on Sunday evening, June 11, and filed this Revdex.com complaint the same evening, that we had any idea there may have been an issue with the refund issued 18 days prior.On Monday, June 12, we contacted our merchant processor and they confirmed the credit had been processed and settled; they stated the issue didn't originate on their end and recommended the cardholder contact her card-issuing bank for additional help.In addition, because Ms. [redacted] had made a number of malicious and false claims against Amazing Pet Expos which she knew to be untrue, she was advised by Ms. [redacted] that any additional discussions would need to be addressed with our attorney, [redacted]. Although he attempted to reach Ms. [redacted] both by phone and email, she did not respond.In conclusion, this complaint has no merit and should be considered beyond purview - Amazing Pet Expos adhered to professional best practices and provided full documentation that a full refund was issued to Ms. [redacted] on May 25, 2017 - long before the filing of this complaint. In addition, she has refused to respond to our legal counsel so he can affirm the processing of the refund and offer certification of the transaction. Thank you in advance for your fair and objective consideration that the Revdex.com lacks purview in this matter.Sincerely yours,[redacted] B. [redacted]President, Amazing Pet Expos™amazingpetexpos.comP: [redacted] • [redacted]C: [redacted] F: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
On 5/21/17 I signed up the 2018 Dallas show for $500. I paid $100 by my credit card ending with 8962 and agreed to pay 2 more $200 transactions in the next months...but never gotten charged for these $400..
On 6/23/17, my husband's credit card ending with 8310 got charged for $800. (We used this credit card for 2017 Dallas Show payment in January.) I don't know why it got charged again in June and have been contacting with their company for few months for the credit back..
Since 7/18/17 I found these issues from my credit card statements, I started to contacting with the company. They kept telling me they were working on the fix and would refund the money to me ASAP. I contact them at least twice a week for this issue and each time they told me someone was working on it.
On 12/22/17, the CEO, William Rilenge, contacted me. He told me he would try to fix it. On 2/6/18, Mr. Rilenge called me told me he doesn't have money to refund to me but he could give me the free sponsorship vendor spot. I asked for the detail information to send to my company in Taiwan but since that I never received any information even through I kept emailed them to ask for.
On 5/9/18 one week before the Dallas pet show, I asked for the information again but didn't get any.
On 5/14/18 before the show weekend, I notified them I didn't get any email or calls from their company about the Dallas show. But no one replied me.
On 5/19/18 was my last email to Mr. Rilenge, I told him I am very disappointed because he broke the trust between the exhibitors and their company so I decide to file a complaint/sue case. $900 is probably not a big amount to many people but it's a fraud to charge someone's credit card with no reason. The company knows they did wrong and promised me they would refund me in the beginning and then told me they didn't have money to refund me after it passed the credit card dispute period!
Thank you, Yingchung Tsao/ Petgeia
To Whom it May Concern - Please know that we have received this complaint and will provide a thorough response before Monday, October 30th. Thank you...Sincerely yours,Amazing Pet Expos
To Whom it May Concern - We are currently in receipt of the complaint filed by [redacted]’s Pet Sitting. While we desire to meet Ms. [redacted]’s expectations and resolve this matter to her satisfaction, after carefully reviewing each statement made by Ms. [redacted], we must respectfully disagree with the vast majority of her claims. We would like to preface our response by stating that although the cancellation of the Windy City and St. Louis pet expos (as well as the others in 2017 which were also similarly affected) were caused by a situation outside of our control and for which we’ve taken full responsibility. We’ve also provided independently verifiable documentation and letters from our attorney so that exhibitors could confirm the details surrounding our show cancellations. The entire reason said insurance claims exist is because the factors which caused the show cancellations were outside of our control and it’s had a devastating affect on us as well. While this is no one else’s problem but our own and none of our exhibitors should have even been aware of the underlying problem, we can’t change what occurred - we can only show through our actions that we’re doing everything in our power to meet their needs. We’re deeply apologetic that Ms. [redacted] has been put in this position. Nothing said by anyone representing Amazing Pet Expos has varied since the day the Windy City Pet Expo was cancelled and each exhibitor, including Ms. [redacted], has been communicated with regularly and been provided with consistent updates. No excuses or false promises have been made and more than half of our refunds have already been issued even though we’ve not yet received any kind of insurance payment yet ourselves. With very few exceptions, our exhibitors have been extremely supportive and believe issuing refunds, providing free exhibitor space, organizing claim paperwork on their behalf, and being reimbursed for expenses they incurred for the show has been a fair resolution which demonstrates our willingness to make things right. Ms. [redacted] accepted our company’s terms and conditions on June 7, 2017. As recently as October 5, 2017, our insurance adjuster with [redacted] explained to Ms. [redacted] via email that her insurance claim was currently being reviewed because, “there is the issue of the vendor contract which you signed with Amazing Pet Expo and whether the exculpatory/hold harmless language applies” to your claim. [redacted]’s insurance adjuster went on to add, “We understand that you are anxious to resolve these issues and move forward with the process. We are working with counsel to expedite the process on our end.” With that said, Ms. [redacted] has breached those same terms and conditions on numerous occasions via multiple means by which we’ll discuss with her privately. She also makes a very serious allegation by claiming we’re a “scam” and then compounds it by insisting the Revdex.com “give us an ‘F’ rating.” Nonetheless, when the event was cancelled, we offered to provide her with a full refund, free exhibitor space in our 2018 Windy City event, and to reimburse her for any documented expenses she incurred for the event - all of which we offered in the interests of customer service since, according to Ms. [redacted]’s signed contract, our only obligation was to issue a pro-rated refund. On July 31, 2017, we acknowledged receipt of the information Ms. [redacted] needed to send in order for a claim to be filed and she stated she understood the claims process would be lengthy. According to the attached documentation, you will see that Ms. [redacted] is aware that she is to be reimbursed via the third-party insurance claim filed on her behalf. She has been provided with complete contact information for the associated insurance adjusters and was advised by the insurance adjusters to contact them directly with questions or concerns since they will have the most up-to-date information on each individual third-party claim. Unfortunately, our adjuster with [redacted] sent out an email to a group of 10 exhibitors without BCC’ing each recipient which is far different than our sending out a mass email which publicly displayed every exhibitor’s email address. However, since the show program and other marketing materials had already been published prior to the Windy City event, each exhibitor - just like the general public - could easily access the complete contact information for all of our participants. We also communicated with and updated Ms. [redacted] - via a combination of email, text messages, and phone calls - on the following dates (this does not include her correspondence with insurance adjusters which would be in addition): July 20, July 21, July 24, July 25, July 31 (multiple times), August 2 (multiple times), August 4, August 24, August 25, September 18, October 3, and October 5. The last time we spoke, although she was understandably frustrated with the whole insurance process, Ms. [redacted] didn’t exhibit any of the anger or frustration she’s exhibited here or we would have addressed it. We remain dedicated to upholding our word in terms of what was promised in regards to the Ms. [redacted]’s (and all of our exhibitors’) refunds and reimbursements and hope we’ll be able to satisfy her concerns. Again, we’re sorry. Having said that, the situation is clearly difficult enough without incorporating hateful comments and untrue accusations - that doesn’t help anything. Sincerely yours,Amazing Pet Expos
We apologize for the factual error and, as in the last response, have stated that we would resolve the matter as requested. That is our intent and we've not changed our stance on our intentions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12463693, and will await what their response is and will at that time make a determination as to whether it is acceptable or not.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/10/23) */
This is clearly buyers remorse, and beyond the purview of the Revdex.com.
The issue has not been resolved. I have not received the check.
After reviewing and researching this complaint at great length, we were able to determine that Happy Endings No-Kill Cat Shelter received a full refund of $325.00 (check number [redacted]) on January 14, 2015. While we plan to contact Ms. [redacted] to better determine where a possible breakdown in...
communication took place and ease her concerns, according to our bank statements, this check cleared on January 30, 2015. Because we had more than one contact at Happy Endings, we suspect that perhaps Ms. [redacted] is unaware that the refund was already addressed quite some time ago. Since we hadn't had any additional communication from either Ms. [redacted] or anyone else at the rescue since January 11, 2015, we had no reason to believe otherwise.Further, per Revdex.com National Complaint Acceptance Guidelines, "The Revdex.com does not handle complaints that involve purchases made more than 365 days ago"; since Ms. [redacted]'s original purchase was made nearly four years ago (and resolved more than two years ago), we're fairly clueless as to why this particular complaint was accepted by the Revdex.com of E. Missouri and S. Illinois and then submitted to us for a business response when it clearly doesn't meet the basic criteria outlined by the Revdex.com's National Complaint Process.
To Whom it May Concern -We are currently in receipt of the complaint filed by [redacted]. Ms. [redacted]’s refund and reimbursement is currently being reviewed by our insurance company.We would like to preface our response by stating that although the cancellation of the Windy City and...
Steel City pet expos were caused by a situation outside of our control, we have taken full responsibility for the entire matter. We also provided Ms. [redacted] with independently verifiable documents and letters from our attorney so that she could confirm the details surrounding our show cancellations.The entire reason said insurance claims exist is because the factors which caused the show cancellation were outside of our control and it’s had a devastating affect on us as well. While this is no one else’s problem but our own and none of our exhibitors should have even been aware of the underlying problem, we can’t change what occurred - we can only show through our actions that we’re doing everything in our power to meet their needs. We’re deeply apologetic that Ms. [redacted] has been put in this position.We’re not breaking any promises made to Ms. [redacted]; she was aware that her refund and reimbursement would be underwritten by insurance. Unfortunately, we remain in a waiting pattern for the insurance company to complete their investigation of Ms. [redacted]'s third-party insurance claim and determine when payment will be issued.We remain dedicated to upholding our word in terms of what was promised in regards to the Ms. [redacted]'s (and all of our exhibitors’) refunds and reimbursements and we’re doing everything we can to expedite matters. Again, we’re sorry.Sincerely yours,Amazing Pet Expos
Initial Business Response /* (1000, 10, 2015/07/16) */
July 15, 2015
[redacted] case XXXXXXX
To Whom It May Concern:
We apologize for the delay in response. Attempting to verify all of these claims has been difficult.
It is our contention that this complaint is "buyer's remorse"...
and thereby beyond the purview of the Revdex.com.
We feel this is accurate based on the following:
1. Each person in our office that spoke with this business asked for some kind of documentation regarding this inability to obtain "licensing". We have held over 15 pet expos in Texas and have never heard of this. This was a condition of any possible refund.
2. After some extensive searching, we can show that this "cancellation" was not made within 48 hours as the business claims. The first call regarding this issue came on April 7. This is three weeks, not 48 hours. Attached is our incoming call log and you can see that this business called in March to register and did not call us again until April 7th. The Revdex.com is welcome to login to our RingCentral call system online and verify the log is accurate. It is a third party system and cannot be altered or changed.
3. Our terms and conditions clearly state that there are no refunds within 181 days of the event date.
4. This business was not threatened with a lawsuit. This business was told that posting on online extortion sites or posting on social media is a violation of the terms and conditions and would result in a breach of contract. This business has a contract with our business that is legal and binding.
Sincerely,
[redacted]
Director of Finance, x115
Complaint: [redacted]
I am rejecting this response because:I have not received a refund as of today and with...
the growing number of Expos this business is cancelling, I still have concerns over my refund status. I was assured that I would received a refund within 6 weeks of show, the six week mark is this week. This complaint will not be dropped until a full refund is received.
Sincerely,
[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Times; color: #000000; -webkit-text-stroke: #000000} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Times; color:...
#000000; -webkit-text-stroke: #000000; min-height: 14.0px} p.p3 {margin: 0.0px 0.0px 13.2px 0.0px; font: 12.0px Times; color: #000000; -webkit-text-stroke: #000000; background-color: #ffffff} span.s1 {font-kerning: none} October 27, 2017 To Whom it May Concern - Please know that we have received this complaint and will provide a thorough response before Monday, October 30th. Thank you… Sincerely yours,Amazing Pet Expos
Complaint: [redacted]
I am rejecting this response because: I have not yet received any refund. This is not the first time I have been told that the refund was sent so you will need to pardon me if I seem a little skeptical until the check is in my hand and clears the bank.I...
do also think that after making us wait almost a year so far, that an apology on their part would also have been the decent thing to do. It's just a shame that I need to mention it.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:It is a long winded bunch of excuses and accusations. There is no actual resolve to the matter. The news reports & multiple complaints filed against this company with the Revdex.com, Attorney's General offices and scammer reports speak for themselves.We as vendors who paid for booths at these pet expo events are not blaming the insurance companies involved in this matter. They are merely caught in the middle of this between the vendors & Amazing Pet Expos. Amazing Pet Expos obviously had no knowledge & did not research the actual type of insurance & policy coverage they purchased. Bottom line - "Show me the money!" along with all the other hundreds of vendors you took money from for several pet expos that never happened.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Although Amazing Pet Expos has claimed that they are working with an insurance company, I have failed to hear from any insurance company or attorneys offices regarding my refund request of $2700 which encompasses 3 cancelled Amazing Pet Expos and expenses incurred from traveling to the Schaumburg, IL, show.I am requesting the name of the insurance company and any and all agents involved with phone numbers and claim numbers so that I may follow up directly on the status of these claims. This company has had ample time to render satisfactory results to me and many other vendors who are in the same situation. This is another stall factor.
[redacted]