To Whom it May Concern - Due to unforeseen circumstances, the 2017 New England event was postponed to the spring of 2018. Although Mr. [redacted]s accepted terms and conditions which stated he knew was ineligible for a full refund, Amazing Pet Expos has, in good faith to our exhibitors and long time partners / vendors, made the decision to issue compensation upon request to exhibitors who were unable to attend or accommodate the updated schedule, although we stressed to each individual client that since we were operating with an event unexpectedly moved, this was weighing heavily on our company as well and we were accommodating each request as quickly as we could, given the circumstances. [redacted] reached out to our offices in response to our initial update regarding the cancellation on September 13th and left a message. He was called back the same day and was unavailable, according to his fiance, who answered his phone number (the only number we have listed) multiple times. A member of our staff spoke to his fiance, [redacted], who explained, in earnest, that they would definitely like to do a future event, however, [redacted] was an active military member who was regularly re-stationed and therefore they were unable to commit to many things long term for 2018, in case they had been transferred to another city and therefore out of distance to reasonably attend the new weekend. She said that although they were unable to commit for a specific new date at this time, they were very interested in perhaps attending an event held by APE in an alternate city in the case that they were relocated. [redacted] was given, in great detail, the situation regarding the rescheduling of the event, as well as the fact that we reserve the right to reschedule an event if it is in the best interests of our attendees and vendors, and that a refund is not due in such a case. [redacted] was told that we understood her circumstances, and under such, we were happy to issue a refund, but that the amount of time could not be guaranteed as we worked to accommodate several exhibitors who had extenuating circumstances prohibiting them from our new date, in face of the fact that we were not usually issuing refunds for such a situation.After our conversation with [redacted], we were notified in mid-October of a Revdex.com complaint expressing concern about a refund, and perhaps an instance of fraud, from [redacted], stating that he had not been reached out to or updated regarding the situation. We immediately contacted [redacted] and explained all of the above details. [redacted] stated that he was aware of the call with [redacted], and the details surrounding the postponement and his refund, and that he was merely making the Revdex.com complaint as a "precaution" and that he understood what had originally been explained and that he would not "further pursue" the Revdex.com complaint, as he understood that while not initially eligible for a refund, that we were working to accommodate him as quickly as possible. He also stated that he had known of our company previously, and that he knew that we had produced multiple events before. He confirmed that his Revdex.com complaint was made after all details had been provided him and his fiance.This leaves our staff baffled in regards to a statement of fraud, considering that we have been in communication with this person before, plus his immediate family, and is familiar with our shows, while claiming to be concerned that we were not a valid company and that we were shirking any type of responsibility with our vendors. APE has produced more than 170 events in less than a decade, and has hosted thousands of vendors and attendees. We understand that Mr. [redacted] is eager to have his funds returned, however, he has been spoken to, and acknowledged, multiple times, the circumstances regarding that refund and his original contractual obligation. He has yet to give an original explanation for his initial Revdex.com complaint (he has continued to accept and participate in calls put out to him for clarification throughout this Revdex.com complaint) other than as a "precaution" (to our staff when asked during our follow-ups, plus the fact that all other concerns expressed via just the Revdex.com complaint have already been addressed, although he has not personally shared them with us when given the opportunity on the phone, such as the fraud claim), while readily agreeing to the fact that he understood his original contractual obligation as well as our efforts to still accommodate vendors dealing with circumstances that could not be changed - again, going as far as to express interest in other cities that we host events. We are unsure why either [redacted] or [redacted] would show interest in other events for cities they could potentially be stationed in if there was a degree of worry that the event, or company that hosts the event, was a fraud. We are still actively working to take care of Mr. [redacted]'s refund request and are happy to accommodate any calls or communication he has regarding that update - however, we must dispute the fact that there has been lack of information or any instance of fraud, as claimed, per the original agreement entered by Red Dogs and the multiple conversations and updates subsequent to our original postponement. We are happy to provide any additional details or proof pertaining to this situation, as well as any follow-up questions for clarification.Sincerely yours,Amazing Pet Expos
Complaint: [redacted]
I am rejecting this response because:
Sent as an attachment is the history of my email communication with Ms [redacted] regarding the refund matter. As is demonstrated, Ms. [redacted] has repeatedly stated she would refund the booth fee and had repeatedly apologized for her errors with assurances that a refund check would be forthcoming, which still has not happened. In her most recent Revdex.com response she indicated that I requested that the check be made out to me personally, which is not accurate. As seen in the email history, I have repeatedly asked the check be made out to my business, [redacted], instead of the [redacted] trade name as was on the check she gave to me. I cannot process a check made out to my product's trade name.Ms. [redacted] has made several promises of follow through, which simply have not occurred. I am still seeking a refund check made out to my business name, [redacted], in the amount of $540 and will feel the matter is closed after I have received the check and it has cleared processing for adequate funds through my bank.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:In the brief message response from Amazing Pet Expos, forwarded to me by the Revdex.com, the message read that a thorough response would be provided before Monday, October 30th.I have not received any response as of Monday, October 30th (9:45 AM PST) from Amazing Pet Expos.
Sincerely,
[redacted]
Thank you! I did manage to reach Mr. [redacted] by phone yesterday and speak to him at length. Since the complaint is closed, I don't know if we can add the verbiage below since I think the whole complaint is published publicly, but just in case, I'm sending this (I tried to post it to the complaint, but couldn't since it was closed) if someone there wouldn't mind adding it to the complaint on my behalf, please:The owner of AE Group, [redacted], did manage to reach Mr. [redacted] by phone yesterday (05-25-2016) so that she could personally apologize for his unacceptable experience and spoke to him at length. She stated that she'd be willing to do whatever she could to further rectify the situation - even though he'd already received a refund - in an attempt to repair the business relationship and change his perspective on our company. He initially declined the offer, but agreed to contact Ms. [redacted] directly if he were to change his mind. Thank you so much! Warmest Regards,[redacted] B. [redacted]President & CEO, Amazing Pet Expos™
02/26/2018: Mediator sent consumer email requesting update.02/28/2018: Mediator sent consumer email requesting update.02/28/2018: We have not received our refund at this time.02/28/2018: I will check with them in the morning to see if they received it. Thanks for reaching out.03/05/2018:They told me the authorized the charge back and I should see my money in my account within the next few business days.I will let you know when I see it.03/06/2018: We received our refund from the bank.
Complaint: [redacted]
I am rejecting this response because:I never heard from AE Group, LLC. as promised by today October 30, 2017. No call & no email, just more false promises.
Sincerely,
[redacted]
Initial Business Response /* (1000, 10, 2015/10/21) */
We have no record of any contract with a [redacted].
Initial Consumer Rebuttal /* (3000, 18, 2015/10/26) */
This company has responded that they will send a refund by Oct 30. I would like to keep this complaint open until I receive the...
funds. Please see below email from [redacted] Sales ASsistant with Amazing Pet Expo.
Original Message
Subject: Re: Refund for Majestic Pet Products
From: "[redacted]"
Date: Thu, October 1, 2015 4:44 pm
To: "[redacted]"
Hi [redacted],
Thanks for confirming the amount and mailing details. I [redacted] make sure that the check is made out to [redacted] and sent to the address you specified. The refund [redacted] go out on Friday, 10/30. On that Friday I [redacted] get the tracking number and email it to you.
I appreciate your patience as we've dealt with this mess. As a gesture of goodwill I want to offer you a free campaign on the Atlanta Pet Expo Facebook page. I know that the Atlanta page still has a lot of followers from your area, so a series of posts could really benefit you! If you're interested in this, I'd be happy to work out the details with you.
If you have any other questions or concerns in the meantime, please let me know.
Best wishes,
[redacted]
Sales Assistant, Amazing Expos
[redacted]@amazingexpos.com
On 9/30/XXXX X:XX PM, [redacted] wrote:
> Hi [redacted],
>
> Thanks for the email. Yes, $425 is the correct amount. Please make the check out directly to [redacted], and mail to XXX
>
> Looking forward to hearing further details later this week. Thanks
> again, [redacted]
>
>
> Original Message
> Subject: Refund for Majestic Pet Products
> From: "[redacted]"
> Date: Wed, September 30, 2015 10:58 am
> To: [redacted]@regalpetproducts.com
>
> Good morning, [redacted],
>
> I'm sorry I missed your call. I know it's been a while, and I think
> you deserve a brief explanation.
>
> While this is not a justification, we recently had a staff member who
> was handling the refunds and made a jumbled mess of them, frankly. She
> is no longer with the company. I am now auditing our finances to
> determine exactly who is owed what in refunds and to make sure that
> they are sent. Part of the reason that I was chosen for this is my
> strong background in customer service; please know that I am available
> to answer any questions you may have.
>
> What I'd like to do is verify that we have the correct refund amount
> on file for Majestic Pet Products, after which I will speak with my
> supervisor to determine a set date on which to send out the check. I
> will contact you by the end of this week to let you know the specific
> date the check will be in the mail. My records show that your refund
> amount is $425.00, is that correct?
>
> I sincerely apologize for your wait up to this point, and I want to
> thank you for your continued patience. Please tell me if you have any
> further questions.
I have spoken with the AE Group outside of the Revdex.com system and I would like to close my complaint [redacted] as having been resolved. Thank you for your assistance.[redacted]
Amazing Pet Expos is nothing but amazing to work with! I have attended 4 of their events with another 4 on the books. They are very easy to work with and have a great format for their shows. If you are thinking about being a vendor or attending the show I can assure you that there will be no regrets!
I have had nothing but positive experiences with this organization in the last four years of attending their events. The staff is always professional and helpful in any way they can be. Dozens of adoptable pets (not just cats and dogs) find homes at these events. The public is met with opportunities to learn about adoption, responsible pet ownership, humane training methods, and many other ways to improve the world for our pets. I enjoy these events so much and tell everyone who will listen that they should attend!
Amazing Pet Expo's is an excellent company which greatly benefits the pet industry. Their events allow for thousands of pets to be adopted annually and many opportunities for small business owners to grow their brand. They produce large Pet Expos all over the country in many cities. Each event is unique and well planned out. They provide excellent customer service and they go above and beyond to suit your needs. I highly recommend this company!
The client informed us on 11/22 that he had done a chargeback against our processing bank, and we have not disputed it. This one should be resolved.
To Whom it May Concern - Due to unforeseen circumstances, the 2017 New England event was postponed to the spring of 2018. Although Mr. [redacted]s accepted terms and conditions which stated he knew was ineligible for a full refund, Amazing Pet Expos has, in good faith to our exhibitors and long time partners / vendors, made the decision to issue compensation upon request to exhibitors who were unable to attend or accommodate the updated schedule, although we stressed to each individual client that since we were operating with an event unexpectedly moved, this was weighing heavily on our company as well and we were accommodating each request as quickly as we could, given the circumstances. [redacted] reached out to our offices in response to our initial update regarding the cancellation on September 13th and left a message. He was called back the same day and was unavailable, according to his fiance, who answered his phone number (the only number we have listed) multiple times. A member of our staff spoke to his fiance, [redacted], who explained, in earnest, that they would definitely like to do a future event, however, [redacted] was an active military member who was regularly re-stationed and therefore they were unable to commit to many things long term for 2018, in case they had been transferred to another city and therefore out of distance to reasonably attend the new weekend. She said that although they were unable to commit for a specific new date at this time, they were very interested in perhaps attending an event held by APE in an alternate city in the case that they were relocated. [redacted] was given, in great detail, the situation regarding the rescheduling of the event, as well as the fact that we reserve the right to reschedule an event if it is in the best interests of our attendees and vendors, and that a refund is not due in such a case. [redacted] was told that we understood her circumstances, and under such, we were happy to issue a refund, but that the amount of time could not be guaranteed as we worked to accommodate several exhibitors who had extenuating circumstances prohibiting them from our new date, in face of the fact that we were not usually issuing refunds for such a situation.After our conversation with [redacted], we were notified in mid-October of a Revdex.com complaint expressing concern about a refund, and perhaps an instance of fraud, from [redacted], stating that he had not been reached out to or updated regarding the situation. We immediately contacted [redacted] and explained all of the above details. [redacted] stated that he was aware of the call with [redacted], and the details surrounding the postponement and his refund, and that he was merely making the Revdex.com complaint as a "precaution" and that he understood what had originally been explained and that he would not "further pursue" the Revdex.com complaint, as he understood that while not initially eligible for a refund, that we were working to accommodate him as quickly as possible. He also stated that he had known of our company previously, and that he knew that we had produced multiple events before. He confirmed that his Revdex.com complaint was made after all details had been provided him and his fiance.This leaves our staff baffled in regards to a statement of fraud, considering that we have been in communication with this person before, plus his immediate family, and is familiar with our shows, while claiming to be concerned that we were not a valid company and that we were shirking any type of responsibility with our vendors. APE has produced more than 170 events in less than a decade, and has hosted thousands of vendors and attendees. We understand that Mr. [redacted] is eager to have his funds returned, however, he has been spoken to, and acknowledged, multiple times, the circumstances regarding that refund and his original contractual obligation. He has yet to give an original explanation for his initial Revdex.com complaint (he has continued to accept and participate in calls put out to him for clarification throughout this Revdex.com complaint) other than as a "precaution" (to our staff when asked during our follow-ups, plus the fact that all other concerns expressed via just the Revdex.com complaint have already been addressed, although he has not personally shared them with us when given the opportunity on the phone, such as the fraud claim), while readily agreeing to the fact that he understood his original contractual obligation as well as our efforts to still accommodate vendors dealing with circumstances that could not be changed - again, going as far as to express interest in other cities that we host events. We are unsure why either [redacted] or [redacted] would show interest in other events for cities they could potentially be stationed in if there was a degree of worry that the event, or company that hosts the event, was a fraud. We are still actively working to take care of Mr. [redacted]'s refund request and are happy to accommodate any calls or communication he has regarding that update - however, we must dispute the fact that there has been lack of information or any instance of fraud, as claimed, per the original agreement entered by Red Dogs and the multiple conversations and updates subsequent to our original postponement. We are happy to provide any additional details or proof pertaining to this situation, as well as any follow-up questions for clarification.Sincerely yours,Amazing Pet Expos
Complaint: [redacted]
I am rejecting this response because:
Sent as an attachment is the history of my email communication with Ms [redacted] regarding the refund matter. As is demonstrated, Ms. [redacted] has repeatedly stated she would refund the booth fee and had repeatedly apologized for her errors with assurances that a refund check would be forthcoming, which still has not happened. In her most recent Revdex.com response she indicated that I requested that the check be made out to me personally, which is not accurate. As seen in the email history, I have repeatedly asked the check be made out to my business, [redacted], instead of the [redacted] trade name as was on the check she gave to me. I cannot process a check made out to my product's trade name.Ms. [redacted] has made several promises of follow through, which simply have not occurred. I am still seeking a refund check made out to my business name, [redacted], in the amount of $540 and will feel the matter is closed after I have received the check and it has cleared processing for adequate funds through my bank.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:In the brief message response from Amazing Pet Expos, forwarded to me by the Revdex.com, the message read that a thorough response would be provided before Monday, October 30th.I have not received any response as of Monday, October 30th (9:45 AM PST) from Amazing Pet Expos.
Sincerely,
[redacted]
Thank you! I did manage to reach Mr. [redacted] by phone yesterday and speak to him at length. Since the complaint is closed, I don't know if we can add the verbiage below since I think the whole complaint is published publicly, but just in case, I'm sending this (I tried to post it to the complaint, but couldn't since it was closed) if someone there wouldn't mind adding it to the complaint on my behalf, please:The owner of AE Group, [redacted], did manage to reach Mr. [redacted] by phone yesterday (05-25-2016) so that she could personally apologize for his unacceptable experience and spoke to him at length. She stated that she'd be willing to do whatever she could to further rectify the situation - even though he'd already received a refund - in an attempt to repair the business relationship and change his perspective on our company. He initially declined the offer, but agreed to contact Ms. [redacted] directly if he were to change his mind. Thank you so much! Warmest Regards,[redacted] B. [redacted]President & CEO, Amazing Pet Expos™
02/26/2018: Mediator sent consumer email requesting update.02/28/2018: Mediator sent consumer email requesting update.02/28/2018: We have not received our refund at this time.02/28/2018: I will check with them in the morning to see if they received it. Thanks for reaching out.03/05/2018:They told me the authorized the charge back and I should see my money in my account within the next few business days.I will let you know when I see it.03/06/2018: We received our refund from the bank.
Complaint: [redacted]
I am rejecting this response because:I never heard from AE Group, LLC. as promised by today October 30, 2017. No call & no email, just more false promises.
Sincerely,
[redacted]
Initial Business Response /* (1000, 10, 2015/10/21) */
We have no record of any contract with a [redacted].
Initial Consumer Rebuttal /* (3000, 18, 2015/10/26) */
This company has responded that they will send a refund by Oct 30. I would like to keep this complaint open until I receive the...
funds. Please see below email from [redacted] Sales ASsistant with Amazing Pet Expo.
Original Message
Subject: Re: Refund for Majestic Pet Products
From: "[redacted]"
Date: Thu, October 1, 2015 4:44 pm
To: "[redacted]"
Hi [redacted],
Thanks for confirming the amount and mailing details. I [redacted] make sure that the check is made out to [redacted] and sent to the address you specified. The refund [redacted] go out on Friday, 10/30. On that Friday I [redacted] get the tracking number and email it to you.
I appreciate your patience as we've dealt with this mess. As a gesture of goodwill I want to offer you a free campaign on the Atlanta Pet Expo Facebook page. I know that the Atlanta page still has a lot of followers from your area, so a series of posts could really benefit you! If you're interested in this, I'd be happy to work out the details with you.
If you have any other questions or concerns in the meantime, please let me know.
Best wishes,
[redacted]
Sales Assistant, Amazing Expos
[redacted]@amazingexpos.com
On 9/30/XXXX X:XX PM, [redacted] wrote:
> Hi [redacted],
>
> Thanks for the email. Yes, $425 is the correct amount. Please make the check out directly to [redacted], and mail to XXX
>
> Looking forward to hearing further details later this week. Thanks
> again, [redacted]
>
>
> Original Message
> Subject: Refund for Majestic Pet Products
> From: "[redacted]"
> Date: Wed, September 30, 2015 10:58 am
> To: [redacted]@regalpetproducts.com
>
> Good morning, [redacted],
>
> I'm sorry I missed your call. I know it's been a while, and I think
> you deserve a brief explanation.
>
> While this is not a justification, we recently had a staff member who
> was handling the refunds and made a jumbled mess of them, frankly. She
> is no longer with the company. I am now auditing our finances to
> determine exactly who is owed what in refunds and to make sure that
> they are sent. Part of the reason that I was chosen for this is my
> strong background in customer service; please know that I am available
> to answer any questions you may have.
>
> What I'd like to do is verify that we have the correct refund amount
> on file for Majestic Pet Products, after which I will speak with my
> supervisor to determine a set date on which to send out the check. I
> will contact you by the end of this week to let you know the specific
> date the check will be in the mail. My records show that your refund
> amount is $425.00, is that correct?
>
> I sincerely apologize for your wait up to this point, and I want to
> thank you for your continued patience. Please tell me if you have any
> further questions.
I have spoken with the AE Group outside of the Revdex.com system and I would like to close my complaint [redacted] as having been resolved. Thank you for your assistance.[redacted]
Amazing Pet Expos is nothing but amazing to work with! I have attended 4 of their events with another 4 on the books. They are very easy to work with and have a great format for their shows. If you are thinking about being a vendor or attending the show I can assure you that there will be no regrets!
I have had nothing but positive experiences with this organization in the last four years of attending their events. The staff is always professional and helpful in any way they can be. Dozens of adoptable pets (not just cats and dogs) find homes at these events. The public is met with opportunities to learn about adoption, responsible pet ownership, humane training methods, and many other ways to improve the world for our pets. I enjoy these events so much and tell everyone who will listen that they should attend!
Amazing Pet Expo's is an excellent company which greatly benefits the pet industry. Their events allow for thousands of pets to be adopted annually and many opportunities for small business owners to grow their brand. They produce large Pet Expos all over the country in many cities. Each event is unique and well planned out. They provide excellent customer service and they go above and beyond to suit your needs. I highly recommend this company!