A1 Janitorial Supply Corp.

Aclosed account [redacted] and voided invoice [redacted] in the full amount of $The material which was received at the Town may be kept at no cost or obligationWe apologize for the miscommunication and any inconvenience this has causedIf there is additional information needed, please contact A-directlyThank you

On 12/28/15 A1 Janitorial issued a credit on account [redacted] Collingswood Nursing & Rehab. No money is due for the product which was received at the property. We apologize for the miscommunication regarding P.O. system; an invoice should have never been generated for this shipment. The... product is environmentally safe (non hazardous) and very effective as a degreasing agent. If it is not wanted it may be discarded.If there is information needed regarding product and uses please contact A1.

Ahas closed account and the past due invoice [redacted] is voided in the full amount of $The product received in at the [redacted] may be kept at no obligation or discardedAis unable to issue a return on product that was ordered, accepted and signed for over a year agoThank you, Ajanitorial Supply

Initial Business Response / [redacted] (1000, 5, 2015/07/09) */ When [redacted] ordered the product Eliminator he explained to the sales rep that he needed a product which he would not need a license to spray and was safe around schools & water. The sales rep suggested this product Eliminator,... explained all uses and restrictions. This was documented as a sale. We have no record of [redacted] Township requesting a free sample. We sincerely apologize for the misunderstanding On July 2,2015 [redacted] called the sales rep and agreed that he would pay a reduced rate of $249.50 to cover the cost of the product. Kindly advise if agreement is null and void. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) After looking on the BBB website, I feel like this is an ongoing problem with this company and think they are scamming people. A LOT of the complaints on the website are very similar to [redacted] Township's experience with the company. Bottom line is, we are a township, we operate on a budget and this amount is over our budgeted amount for this product. [redacted] was contacted by your company and believed he was receiving a sample to try not over $300 worth of product. Your policy on sending products back is absurd, you say 30 days from the "order"... well the company may not ship it out for two weeks, then it's impossible to send it back. I will also be contacting UPS to find out if the product was damaged during delivery and I am also going to pass this along to the township's Solicitor to get his opinion on the matter. There's no reason you should not accept your own product back.

Ahas closed account Wand voided open invoice [redacted] in the full amount of $The material received may be kept at no cost or obligation to the Indian Housing Authority Thank you, A

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me PLEASE TAKE US OFF OF YOUR MAIL AND OR CALL LIST Sincerely, [redacted] ***

Aclosed account [redacted] and voided invoice [redacted] in the full amount of $The material which was received at the Town may be kept at no cost or obligationWe apologize for the miscommunication and any inconvenience this has causedIf there is additional information needed, please contact A-directly Thank you

A has closed account [redacted] invoice [redacted] is credit in the full amount of $We apologize for any inconvenience and the miscommunication regarding price of materialThe product which was received in October is not returnable and may be kept, no obligation to Courtyard The odor (sulfur smell) occurs when there is an abundance of soap and hair which is breaking down from application of DissolveThe product is non hazardous and very effective on clearing slow running drains If this occurs again simply put a small amount of baking soda in cup of water and pour in drain, this will take away the sulfur smell quickly

Ahas closed account [redacted] and voided invoice [redacted] ($346.23) The product which was received may be kept at no cost or discarded; the product is non hazardous

Degreaser sent after telling maintenance it was a free sample and now billing me $I have refused to pay and have also asked how I can return the product - no one ever answers the phone number given 888-293-and when they give you an extension number it goes to a voicemail Business was done with previous owner of hotel and I refuse to pay for something that I did not orderBe aware they will call and ask the name of GM or maintenance and then say that this person approved the order Make your staff aware of how they play this game

Ahas closed account [redacted] is credited ($454.40)- no further contact will be made from Aregarding original orderMaterial which was ordered received and paid for in December and February is not returnable

Initial Business Response / [redacted] (1000, 8, 2015/04/02) */ Mr [redacted] may keep the product at no expenseWe apologize for the confusion with shippingThe invoice [redacted] is voided

Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ Acanceled invoice [redacted] and closed account [redacted] No further contact will be madeThe product may be kept at no cost to the Residence InnIf there is additional information needed on product consumer may contact us directly Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) This is the result I have been hoping forIt is quite unfortunate that it took me involving the Revdex.com before A-made things right

Ahas closed account [redacted] invoice [redacted] is voided in the full amount of $We apologize for any inconvenience caused to the TownThe product may be kept at no cost or obligation to the Town of Merrimac Thank you,

please provide an account or invoice number so this complaint can be addressed [redacted]

Initial Business Response / [redacted] (1000, 8, 2015/05/12) */ The account [redacted] & Suites was closed on May 5, Sales representative spoke with [redacted] and was not aware that he was not authorized to purchase for [redacted] We will be reviewing the sales call in detail to see where the Sales Representative failed to communicate effectivelyWe apologize the inconvenience this has caused, please keep the product to use as a preventative maintenance from clogs and grease build upIf there is additional information needed please contact Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/05/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ All collection efforts have ceased on invoice [redacted] The account is closed and no contact will be made regarding payment for product ordered by [redacted] from The [redacted] on October 31, Initial Consumer Rebuttal (The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:it is sad that the only way you can make money is by taking advantage of the public with deceitful business practices, you should be ashamed of yourselves. Sincerely, [redacted]

The account is closed and the invoice has been voided in the full amountNo further contact will be made regarding paymentWe apologize for the confusion with the amount of material ordered and deliveryThe product may be kept or discarded, returns are not available for product delivered and received over days