A1 Janitorial Supply Corp.

Initial Business Response / [redacted] (1000, 14, 2015/03/03) */ A will comply with customers request to credit invoice and to cease contact

A1 has voided invoice [redacted] on 12/29/15. This was done immediately upon yesterdays conversation. No further contact will be made. Invoices are printed and mailed for A1 by a 3rd party company, not located in Chicago.

A has closed account [redacted] invoice [redacted] is credit in the full amount of $We apologize for any inconvenience and the miscommunication regarding price of materialThe product which was received in October is not returnable and may be kept, no obligation to CourtyardThe odor (sulfur smell) occurs when there is an abundance of soap and hair which is breaking down from application of DissolveThe product is non hazardous and very effective on clearing slow running drainsIf this occurs again simply put a small amount of baking soda in cup of water and pour in drain, this will take away the sulfur smell quickly

Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ Ahas zeroed both invoices, no money is owed from the Town of BerryThe product which was received may be kept free of charge

Ahas closed accoun [redacted] and voided invoice [redacted] in the full amount of $The product which was received may be kept at no cost or obligation to Town of EssexWe apologize for the miscommunication and delay with delivery

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

A1 Janitorial has attempted to contact management at the [redacted] regarding past due invoice [redacted] several times email, fax and phone messages. Sales representative did speak with [redacted] at the ***, Mr. [redacted] stated twice (3/16/15 & 5/21/15) the invoice would be paid. On 5/15/15 an A1... representative spoke with the GM who stated it was the first time he was hearing of a past due invoice and to fax the invoice over to him. On 6/26/15 after many attempts to contact - A1 was informed by the GM the invoice would not be paid because Mr. [redacted] was terminated. Trying to discuss this with the GM was not possible, A1 made several attempts to contact. All to no avail. It seems unfair that the [redacted] would not pay an invoice for material that was ordered, delivered, signed for at the [redacted] because the employee who ordered was terminated. in an effort to resolve this dispute A1 will take 50% off the invoice and cease all collections upon the payment of $125.00. Thank you,

An account & invoice number is needed to respond to complaintIncorporate a purchase order system in your facility

Ahas closed the account and voided the invoice in the full amountNo further contact will be made regarding this account

Revdex.com:
line-height: normal; background-position: 0px 0px; background-repeat: repeat-x;">
Revdex.com: I accept the business's response to resolve this complaint
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
J*** ***

Initial Business Response /* (1000, 5, 2015/05/05) */
The General Manager (that was the title*** gave sales representative) ordered the product to use over a month periodAmade phone call to Quality Inn on 4/29/to obtain a status of payment.*** was well aware of the price and use
of the product before it was shipped, accepted and signed for in February
No one from the Quality Inn, including***, contacted Aregarding the invoice or the product till May
Awould like to settle this dispute with Quality Inn and feel that 50% of the original invoice would be fair
Initial Consumer Rebuttal /* (3000, 7, 2015/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My company does not have a employee by the name of*We never haveI am the general manager and no one has spoken to me about this from AIam the only person responsible for ordering supplies and I know I did not order this productAgian, Iam not interested in a 50% discountI want this entire invoice removed and you to have your product picked back up at your expense
Final Business Response /* (4000, 13, 2015/05/19) */
Ahas opted to close complaint and void open invoiceNo money is due from *** to A
Final Consumer Response /* (2000, 15, 2015/05/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Who and when will this product be picked up?

Aclosed account *** and voided open invoice *** in the full amount of $No money is owed from Town of Essex to Afor the product receivedWe apologize for any miscommunication regarding the order and price

A Janitorial closed the account and credited the invoice in the full amountWe apologize for any confusion and miscommunication with the orderThank you, ** ***

Initial Business Response /* (1000, 5, 2015/07/07) */
Ahas closed account *** and invoice is zeroedThe product received at the *** *** may be kept at no expense
Initial Consumer Rebuttal /* (2000, 7, 2015/07/08) */
(The consumer indicated he/she ACCEPTED the response from the
business.)
They agreed to zero out the account and close it

Complaint: ***
I am rejecting this response because:
As I stated, I discarded previous invoices. They know full well who I am, my phone
number *** my address *** *** *** *** *** ** ***) what they are trying to collect from the City, and all other particulars of this claim. This is simply their method of avoiding the issue
Sincerely,
*** ***

Revdex.com:
I have had this account closed previously from Illinois office, by phone Abegan sending product from a NJ office
I have reviewed the response made by the business in reference to complaint ID *** and find that this
resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/05/11) */
Mr*** explained to the sales representative that he would begin evaluating damages on building and start renovating as soon as possible
Due to the misunderstanding between sales representative and Mr***:
Aclosed account***
*** invoice *** is zeroedNo money is owed to Afrom *** Motel
He can keep the Epoxy material to help with some of the renovating he will be doing

Ahas closed the account and no further contact will be made regarding invoiceThe product which was ordered, received and paid for is not returnable in April We apologize for any inconvenience this has caused

This is a huge scamThe salesman contacted one of our employees regarding a product that would reduce the "foaming" we had occurring in one of our wastewater lift stationsIt was shipped to us "free sample" Shortly thereafter we recieved an invoice that unfortunately was overlooked and ended up being paidWe then recieved a second shipment that we have tried unsuccessfully to return by contacting the sales representativeAfter four months of trying to contacting the company a letter was sent indicating refusal to pay and instructions on where to return the productAfter nearly thirty days we have now recieved a phone and have been tol;d that we've had the product for over months and can't be returned for credit and we must pay the billAfter minutes of listening to the A-***I hung upUnder no circumstance should yo do any business with these "crooks"