A1 Janitorial Supply Corp.

Ahas received confirmation that the product was returnedThe account *** is closed, the invoice may be discarded

Areceived a call on 1/12/from the *** ** ***; caller refused to identify himselfARepresentative was able to locate the account and have the invoice voided in the full amount of $On 12/26/Vincent *** (from the *** ** ***) agreed to try *** for months
at no cost; the invoice received was in error, and we apologize for the miscommunicationAwill not contact the *** regarding payment.*** may be kept as the sample it was intended to be or discarded.The product is environmentally safe and highly effective for liquefying grease

AJanitorial closed account *** and voided open in voice *** in the amount of $No further contact will be made
The product may be kept free of charge and of no obligation to the City
Thank you,
A

Initial Business Response /* (1000, 5, 2015/05/19) */
Aapologizes for the billing error which occurred for a free sampleThe invoice in question has been closed and there is no money owed to Afor the sample of Graffiti Remover received at *** State Park
Mr.*** has been spoken
to regarding this error
Please keep the product and if there is more information needed on the remover please contact us directly
Initial Consumer Rebuttal /* (2000, 7, 2015/05/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response because now I have the free sample I was promisedWhen I eventually try the product and if I am satisfied with the results, I will purchase more from the company

Revdex.com:
The ID# is *** Invoice #***
If they refund my money, I'll find this resolution satisfactory. The invoice was actually dated
12/18/15, yet we only JUST received the product after paying for it in May due to the new employee not checking with anyone
I have reviewed the response made by the business in reference to complaint ID ***
Sincerely,
*** ***

There has not been a call to AJanitorial from *** *** regarding account or invoiceAhas closed the account - no further contact will be made regarding order placed by *** ***
The product may be kept of discarded

Initial Business Response /* (1000, 5, 2015/04/07) */
The invoice in question was voided on 4/6/in the amount of $
No further contact will be made

Very disapointed with this company they are still ripping companies off by giving free samples then invoicing them a bill

Initial Business Response /* (1000, 5, 2015/10/20) */
Invoice *** is canceled and no further contact will be made regarding account
Initial Consumer Rebuttal /* (2000, 7, 2015/10/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Resolution is what we
requested

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Total scam
The company called and offered a free sample of a drain cleaner We accepted only because it was freeShortly after we received the drain cleaner followed by an invoice The GM contacted the office and spoke to a representative who confirmed it was a free product and the invoice was simply so we would know the pricing should we wish to place an order (strange practice) We even offered to send the product back but she assured us that specific invoice would be voided and we were welcome to keep it Suspecting a scam at this point, we didn't use the product at all (still haven't) and sure enough, we received a collections call from these people months later stating our "free trial" period was over and we needed to pay the invoice We explained who we spoke to during the initial call, provided all the details and the person stated "we've had trouble with that employee providing incorrect information" Oh really? He said that she simply extended our trial period to days but nothing was noted regarding a "void" How convenient, no?
We ordered nothing, have used nothing and of course now, that the "extended trial period" is over, they want money
We've advised them to stop calling and feel free to take it to collections as we are not paying for a free sample If they want their stuff, they can come and get it
Save yourselves Don't do business with this underhanded company!!

Initial Business Response /* (1000, 5, 2015/08/27) */
Ahas voided the open invoice and closed the accountNo contact will be made from Aregarding account *** This is effective immediately
Initial Consumer Rebuttal /* (2000, 7, 2015/08/31) */
(The consumer indicated
he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/24) */
The product which Mr*** received was to be a sample at no chargeThe invoice A1SXXXXX is zeroedHe may contact Adirectly with any questions or concerns regarding product and use of
Initial Consumer Rebuttal /* (2000, 7, 2015/07/27)
*/
(The consumer indicated he/she ACCEPTED the response from the business.)

Dear Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID *** and find this resolution is satisfactory I do believe that the behavior of this business is reprehensible, possibly criminal, and should be investigated by law enforcement
Sincerely,
*** ***General Manager
*** ***

The account was closed and voided in the full amount on 5/20/No further contact will be made

Initial Business Response /* (1000, 5, 2015/07/09) */
When *** *** ordered the product Eliminator he explained to the sales rep that he needed a product which he would not need a license to spray and was safe around schools & water
The sales rep suggested this product Eliminator, explained
all uses and restrictions
This was documented as a saleWe have no record of *** Township requesting a free sample
We sincerely apologize for the misunderstanding
On July 2,*** called the sales rep and agreed that he would pay a reduced rate of $to cover the cost of the product
Kindly advise if agreement is null and void
Initial Consumer Rebuttal /* (3000, 7, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After looking on the Revdex.com website, I feel like this is an ongoing problem with this company and think they are scamming peopleA LOT of the complaints on the website are very similar to *** Township's experience with the companyBottom line is, we are a township, we operate on a budget and this amount is over our budgeted amount for this product*** was contacted by your company and believed he was receiving a sample to try not over $worth of productYour policy on sending products back is absurd, you say days from the "order"well the company may not ship it out for two weeks, then it's impossible to send it backI will also be contacting UPS to find out if the product was damaged during delivery and I am also going to pass this along to the township's Solicitor to get his opinion on the matterThere's no reason you should not accept your own product back

Ahas closed account ***, *** County *** and the invoice (***) dated 11/6/is voidedWe apologize for the inconvenience this has caused; a call tag will be forwarded to *** County for the containers received on 10/30/15.The call tag will be faxed to *** County @
*** *y the end of business day 11/30/

Ahas closed account *** Town of Oak Bluffs and voided invoice *** ($565.46) The additional product which was received may be kept fee of cost and of no obligation to the Town
The material is non hazardous and can be stored safely or discardedWe apologize for the
miscommunication regarding amount of material ordered and any inconvenience this may have caused

Areceived a call on 1/12/from the *** ** ***; caller refused to identify himselfARepresentative was able to locate the account and have the invoice voided in the full amount of $
On 12/26/Vincent *** (from the *** ** ***) agreed to try
*** for months at no cost; the invoice received was in error, and we apologize for the miscommunicationAwill not contact the *** regarding payment.*** may be kept as the sample it was intended to be or discardedThe product is environmentally safe and highly effective for liquefying grease

Ahas canceled both invoices for the City of HutchinsonNo further contact will be made