A1 Janitorial Supply Corp.

This complaint is lodged against Bob *** Sales rep and AWe are a hotel with many employeesI have told Mr*** on several occasions to stop contacting us well he got through to my Maintenance supervisor and said let me send u a free sampleSo my maintenance guy agreed even thou he has no authorization to do that they send a bucket via UPS and of course my front desk signs for it, it is addressed to our Maintenance supervisorNow they want for the free sample and won't accept returnsBiggest scam on the planetWe will not pay for it and UPS will be shipping it back,

When I need to get more Supplies for my Carpet Cleaning Business I go to AJanitorial Supplies! Not that there are other companies out there but the guys here are extra friendly, answer all my questions about all the products and know whats best for me to use.Thanks guys!

Initial Business Response /* (1000, 9, 2015/01/28) */
Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***
Asincerely apologizes to Estates at *** Ranch for the misunderstanding regarding pricing of material
Ahas ceased all
collection efforts on invoice AXXXXXThe property may keep the material at no expense to them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, ID# *** Invoice #: ***
Sincerely,
*** ***

The account is closed and the invoice *** is voided in the full amount of $The product may be kept at no cost or obligation to *** *** Band of MissionPlease contact us directly if there is additional information needed on product.Thank you

Initial Business Response /* (1000, 8, 2015/05/12) */
The account*** & Suites was closed on May 5, Sales representative spoke with *** and was not aware that he was not authorized to purchase for ***
We will be reviewing the sales call in detail
to see where the Sales Representative failed to communicate effectivelyWe apologize the inconvenience this has caused, please keep the product to use as a preventative maintenance from clogs and grease build upIf there is additional information needed please contact
Initial Consumer Rebuttal /* (2000, 10, 2015/05/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint:
I am rejecting this response because: They are asking for the invoice number It is A1Jdated january 18,
The invoice is from an office in Thunder Bay, Ontario, although the shipping label shows it came from Chicago, IL We DID NOT order this material They shipped it and billed it without anyone here authorizing it We want this invoice reversed immediately with a written confirmation from the company
Sincerely,
Jane ***

Ahas voided the account for *** ** *** ***, no money is owed for the product which was received in August Ahas record of a conversation with Jason on 9/1/regarding the terms of using the product, and on 10/12/with *** *** *** ***It was not mentioned by either employee
that there was no intention of paying the invoiceOn 11/16/*** *** left a voicemail at the ***. We regret not receiving the voicemails which were left, and apologize for any inconvenience this has caused

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would also like to receive an email from the business in reference confirming this resolution Sincerely, *** ***

Initial Business Response /* (1000, 5, 2015/06/05) */
Ahas closed account *** and invoice *** Ahas record of payment ($67.03)on March 30, from *** *** The product which was received/disputed may be kept at no expense to the *** ***
Initial Consumer
Rebuttal /* (3000, 7, 2015/06/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please close invoice *** as well, we did not order or receive the productDo not contact this business by phone, email, fax, etcagain
Final Consumer Response /* (2000, 11, 2015/06/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you, again please do not contact this business again
Final Business Response /* (4000, 9, 2015/06/09) */
Invoice *** is closed

Everything I wanted was under one roofOne of my favorite stores!

The account *** is closedThe invoice received is voided in the full amount of $and no further contact will be made regarding invoice or pending shipmentsThank you,

Ahas closed account WCity of ManchesterThe invoice A1Sis voided in the full amountNo money is owed from the City of Manchester for additional product that was received in January
The material was shipped in error, consumer may keep or discard

Awas not able to make contact with Jeff *** until January 2016, the invoice was months past dueSeveral calls were made to *** *** from Aregarding a status of payment; all inquiries were transferred to Jeff's voicemail, he did not reply until 1/7/After an extended conversation
with Jeff, Aoffered to discount the invoice, Jeff acknowledged that he ordered the product, ignored phone messages and agreed to pay 50%A decision was made to completely void amount owed ($66.58) Jeff reneged on agreement and Awill not pursue any further

Initial Business Response /* (1000, 5, 2015/07/07) */
Ahas closed account *** and invoice is zeroedThe product received at the *** *** may be kept at no expense
Initial Consumer Rebuttal /* (2000, 7, 2015/07/08) */
(The consumer indicated he/she ACCEPTED the response
from the business.)
They agreed to zero out the account and close it

The account *** is closed and invoice voided in full amount of No further contact will be made regarding accountThe material received can be kept at no cost or obligationWe apologize for the miscommunication on this order

Avoided invoice *** for the adjusted amount ($146.43) Account *** is closed and no further contact will be made

This company sent us products that we did not orderDuring a supervisor change one invoice was paid in errorNext, more of the product was sent without authorization from us and the company called numerous times claiming we owed money on products when in fact we did not order or need/useThe calls came in constantly as if we were in collections and treated our staff rudelyMany times we had requested this to be resolved The supervisor here asked to speak to someone who could help end this issue and was hung up on more than one occasionA year later we are still receiving phone calls as if we are in collectionsHorrible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Nick *** contact my company stating he wanted to send a free sampleOnce the product arrived, we received an invoice for the FREE productWe then contacted Nick and let him know that the product would be returnedThree week later, Ais contacting our accounts payable department via email about paymentI have emailed a copy of the delivery receipt for return of productI was unable to call either 1-number listed