A1 Janitorial Supply Corp.

Ahas voided the invoice in the full amount of $The product may be kept free of cost and of no obligation to *** Assisted Living
We apologize for any miscommunication and inconvenience this may have caused

Initial Business Response /* (1000, 5, 2015/08/24) */
The sales representative who spoke with Nick *** informed him that he would need more material for the dimensions (ft diameter) for the product to be effective
Ahas voided any charges for the additional material that was sent for
testing at the County of ClairWe apologize for the confusion in billing

Revdex.com: The ID# is *** Invoice #***If they refund my money, I'll find this resolution satisfactory. The invoice was actually dated 12/18/15, yet we only JUST received
the product after paying for it in May due to the new employee not checking with anyone
I have reviewed the response made by the business in reference to complaint ID ***
Sincerely,
*** ***

Ahas closed account and the past due invoice *** is voided in the full amount of $The product received in at the *** may be kept at no obligation or discardedAis unable to issue a return on product that was ordered, accepted and signed for over a year
ago. Thank you,
Ajanitorial Supply

Ahas closed account WMaterial which was ordered, received and paid for in July & August is not returnable
The material which was received in November (Inv # A1S17087) may be kept or discarded by *** ***The invoice is voided ($999.00)

Initial Business Response /* (1000, 5, 2015/09/04) */
Ahas zeroed open invoice (A1SXXXXX)
The container received at *** *** may be kept at no cost
The account is closed and pending shipments have been canceled
If there is additional information needed please contact customer
relations - ***@a1jansupply.com
Initial Consumer Rebuttal /* (2000, 7, 2015/09/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

The City of *** Village will not be contacted by AJanitorial Supply regarding account ***; voided ($131.26) on 2/2/Product (10lbs Dissolve) may be kept at no cost or obligation to The City of *** VillageAdditional information for product may be obtained through AJanitorial
Supply

Ahas closed accounts *** & *** both invoices have been voided and no further contact will be made from Ato *** *** *** ***Product which was received may be kept or discarded

Initial Business Response /* (1000, 5, 2015/08/24) */
The sales representative who spoke with Nick *** informed him that he would need more material for the dimensions (ft diameter) for the product to be effective
Ahas voided any charges for the additional material that was
sent for testing at the County of ClairWe apologize for the confusion in billing

Initial Business Response /* (1000, 5, 2015/10/07) */
Ahas not been contacted by *** Mineral Springs until September 25, regarding invoice ***, due August 30,If the product was not wanted why would it be ordered and accepted? Mr*** did not advise Aof protocol at
*** regarding ordering supplies nor did anyone contact Auntil the account was past dueMr*** did say that he was using product for "all around clogs" at the ResortHe explained that the clogs were caused by mineral water and it was an ongoing problemThis is the information that was provided to Aand there was no other communicationThe order was received in shipments and the Resort was contacted prior to deliveryThe product which was received at the end of July is not returnable, it is past the day grace periodAhas voided the account and noted as a disputeThe product may be kept or discarded

Ahas closed the account and no money is owed for the product received
The gallons which was received in November may be kept at no expense to the City

AJanitorial has credited invoice *** ($346.23) account *** City of *** is closedNo further contact will be made from Aregarding this accountThe product which was received (Dissolve) is a natural degreaser and non hazardousThe material may be kept at no obligation to the
City or discardedIf there is additional information needed contact AJanitorial

We received a phone call from their sales rep offering a free sample of degreaser to try, we got the sample and put in our lift station, in the meantime another sales rep from the company called and offered another free sample of their product to a different employee and he also accepted the free sample Now AJanitorial is trying to bill us for the samples received, saying that we did not call back in days to leave feedback of the product, and that is justification for billing us for the product It was never explained to either employee about calling back to leave feedback Do not do business with this company!!!

Initial Business Response /* (1000, 5, 2015/05/05) */
The invoice is voided and there will be no further contact made from A
Initial Consumer Rebuttal /* (2000, 7, 2015/05/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They say the invoice is
voided and that's what we wantedThanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Ahas issued a credit on invoice *** in the amount of $The product may be kept or discardedIt was originally requested by *** ***

AJanitorial closed account ***, *** *** *** The product which was ordered by *** *** for the property to treat clogged lines may be kept at no cost or obligation to the Beach ClubNo further contact will be made regarding payment on this account

Initial Business Response /* (1000, 5, 2015/05/19) */
Aapologizes for the billing error which occurred for a free sampleThe invoice in question has been closed and there is no money owed to Afor the sample of Graffiti Remover received at *** State Park
Mr.*** has been spoken
to regarding this error
Please keep the product and if there is more information needed on the remover please contact us directly
Initial Consumer Rebuttal /* (2000, 7, 2015/05/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response because now I have the free sample I was promisedWhen I eventually try the product and if I am satisfied with the results, I will purchase more from the company

Revdex.com:
The ID# is *** Invoice #***
If they refund my money, I'll find this resolution satisfactory. The invoice was actually dated
12/18/15, yet we only JUST received the product after paying for it in May due to the new employee not checking with anyone
I have reviewed the response made by the business in reference to complaint ID ***
Sincerely,
*** ***