AA Auto Protection

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I want AA Auto Protection to explicitly explain how my refund was calculated as I obtained a different numberSecondly, it isn't my job to contact them anymoreThey are the ones completely at fault so I'm not reaching out to them anymoreFurthermore, anyone reading this complaint NEVER do business with these people as I said if I didn't file this complaint I would not have even received the portion of refund I did get back Regards, [redacted]

I am rejecting this offer it doesn't matter if I was thinking about canceling my warranty the point is I did not cancel and still gave payment after I just got off the phone with the mechanic who did the work on my vehicle and he says the same thing he said from jump that I would not have known anything until that piece went bad and the gel ran into the transmission I did not have any transmission problems before this I am a hard working single father of three and I just want the 4,dollars I put out to be given back I want people to know about this company taking advantage of its customers this cost me a month of being without my car and having to rent one just to get to work

On February 26,this customer purchased a policy from Royal Administration through, [redacted] Auto Protection The policy had a day and 1,mile grace period The start mileage provided by the customer at the time of enrollment was 84,miles The customer states that they went in for repairs at the mileage of 84, This means that the vehicle was only driven miles since the start of the contract Royal Administration denied the claim as they should have because the grace period is not complete The vehicle would need to have 85,miles in order for the benefits to be available Based on the words of the consumer this claim was denied as it should have been as a pre-existing condition The grace period has not been completed as of yet therefore no claims can be paid [redacted] Auto Protection did not take part in the processing of this claim The information provided was simply gathered from the customers complaint If you would like details into this matter you would need to contact the actual company that handled the claim Royal Administration is the administrator of this contract and the company who processed this claim The verbiage inside the customers contract has been followed as it should be If the customer is interested in cancelling the contract they can do so by following the cancellation procedures inside of it They would be eligible to receive a pro-rated refund minus cancel fees as the contract states in the refund section

AA Auto Protection has never taken any payment from this customer The customer agreed to a policy at which time a pending payment was applied to her account She called and asked to cancel the policy so the Pending transaction was never captured by AA Auto The contract was cancelled within minutes of her asking to cancel No funds were ever captured by AA Auto It is up to the specific Banking Institution as to how long a "Pending Transaction" will remain on the account AA Auto has never collected any money from this customer

This customer contacted AA Auto Protection on 2/23/at 9:12am Eastern time and stated that she was interested in cancelling her policy At this time, we sent her the canx instructions to her email (please see attachment with time stamped notes from Inline Data Systems.) We let her know that she would need to follow these instructions in order to cancel (they are the same instructions that are inside of her service contract)On 2/24/this customer contacted AA Auto at 9:Eastern Time She called in irate and started accusing a representative of running her credit card for payment after she called to cancel She also stated that the canx instructions were purposely not sent to her the previous day Our representative let her know that we have absolutely no way of running her card manually without the card info Her card was on automatic payments since October when she purchased Her card was run at 6;am Chicago time on 2/23/because her automatic payment was due We also let her know that the instructions were sent to her the previous day We verified that her email was correct and it was We sent the canx instructions again and she got them right away

A refund check has been issued to this customer and we have not heard back from him We assume he has received it

From: Revdex.com of Metro Washington DC< [redacted] >Date: Fri, Jul 17, at 4:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] >---------- Forwarded message ----------From: [redacted] *** < [redacted] >Date: Fri, Jul 17, at 4:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: " [redacted] " < [redacted] >The issue has been resolved as of today 7/17/thank you for prompt response

As stated in the customers complaint her issue is with [redacted] of Hanover MA This is AA Auto protection [redacted] is the administrator of this contract They have the sole discretion when it comes to the processing of claims for this customers service contract If you feel that [redacted] has processed your claim in an unsatisfactory manner you can also use the arbitration clause inside of your contract to have a third party involved in the claims decision Unfortunately, AA Auto Protection did not speak to your Repair Facilty, process the claim or see any details pertaining to the claim For further details [redacted] should be contacted directly

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI recommend to the business to reach out to customers in regards to their accounts, because I had no idea my letter of cancellation was even received by the businessI believe April 10th which is weeks after the check is supposed to be written should be adequate time for the check to be received by me and if it is not I will be filing another complaintEven though I am cancelling a subscription I believe all customers deserve to be treated with professionalism and all matters should be handled within a timely mannerRegards, [redacted]

This customer cancelled his policy in writing The documents were received on 2/5/ The refund process takes 30-days The refund calculations are being completed and a check is scheduled to be mailed on 3/13/

The issue with what the customer is stating is: A It was not issued by check The funds have in fact been removed from our account and issued to the customers bank ( Please refer to the previous attachment for proof of this) B This credit was processed days prior to the account being closed on February 12th The account was active, therefore, the bank would accept the fundsThe customer has been asked multiple times to send us written documentation from his bank stating that they do not have the money We have never seen anything We have been told many different circumstances as to why the refund was not received by the customer They are disclosed below First we were told that the bank rejected the refund We proved that this was incorrect through documentation that showed the transaction was accepted Next, we were told that the transaction was accepted and then returned to us We have searched our account and found no funds returned to us (We have asked for documentation stating when the funds were returned and where they were returned to We have received nothingWe have provided documentation showing that these funds were returned to the customer The customer has stated that he did not get them We have never received anything from the customers bank stating that they did not receive the funds We would love to assist the customer further but as of now, his bank accepted funds, the funds were removed from our account, they were never returned to our account, and we have never received anything other than words from the customer stating it did not happen If the customer can provide further proof that these funds were not received by his bank we would love to help As of now, this is simply someone stating that something happened, with no documents to back it up AA Auto Protection has provided documentation that says otherwise

AA Auto Protection did not take part in the processing of this claim This customer has a policy with *** *** *** *** denied this claim due to it being a long term issue The contract was only in place for 1,miles and the issue that caused the failure
had been going on for quite a bit longer than that *** *** did offer to send out a second inspector to look at the failure at the expense of the customer The customer refused Any further questions pertaining to the processing of this claim should be sent to *** ***

If you follow the arbitration section of your contract that would get a 3rd party arbitrator involved who could then listen to call recordings, read documentation and make a determination based on the situation To my knowledge this is not a service that is offered by the Revdex.com The Revdex.com simply passes the information provided by us to you and vice versa They do not offer services where we can privately send them a call recording to listen to and then they make a decision Its just not what the Revdex.com does If I am wrong and the Revdex.com would like to provide us with documentation that states that they will listen to the recording and not share it with anyone else we will gladly provide it to them They would just need to send us the documentation and let us know where we can send the recording for there own personal use.The arbitration section of your contract will assist you with the type of service you are looking for

The cancellation and refund process is listed inside of the customers contract If the customer was not interested in mailing in cancellation documents he probably should have brought this up at the time of purchase The customer purchased a policy from *** *** through, AA
Auto Protection *** *** states that for a policy to be cancelled the customer needs to send in written notice for this to happen On October 21st, AA Auto Protection received a Certified Letter as well as a letter sent 1st Class Mail from this customer The contract was cancelled the same day the documents arrived It would be impossible to stop a payment for October 20th when we received cancellation documents on October 21stAs a good will gesture AA Auto Protection has sent this customers refund check on October 27th We did this without the needed information from *** *** and the actual funds We hope this helps resolve the situation

Inside the customers contract it states that all repairs need pre-approval. With that being said, if the customer would like to send an invoice over to AA Auto Protection we would certainly forward it along to *** for review. AA Auto is not the claims administrator for this
contract so we would be unable to make a claims decision on our own. The customer can fax the invoice to ###-###-#### or attach here. The customer can also contact the claims phone number inside his contract and that would get him to *** as well

This complaint is completely untrue A copy of the refund check that was cashed by *** is attached Please remove this complaint from our file

AA Auto Protection is an A+ rated company with the Revdex.com A link showing this A+ rating is below.http://www.Revdex.com.org/washington-dc-eastern-pa/business-reviews/auto-w...⇄ customer has a policy with *** ***
*** **of Dublin, Ohio AA Auto Protection contacted *** for details on this customers claim denial The email response we received from them is below.***,This claim was denied because the shop reported to us that the joint has excessive play That is excluded under paragraph K of Section V, "What is Not Covered." It did not fail It is just worn due to time and miles.Thanks,Bob C***If the customer is interested in cancelling this policy they can do so by following the instructions attached to this response The customer would be refunded based on the terms and conditions of the contract

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I received a replacement check for the original amount, but did not receive the fee the bank charged me for the NSF charge, nor did I receive the late chargesThe company kept my money from January through April and ignored all my efforts to get a refundThey should pay the fees

Very nice people to speak to .Helpful

This is a great companyThey went above and beyond to help meA+++