AA Auto Protection

On February 26,2014 this customer purchased a policy from Royal Administration through, ** Auto Protection.  The policy had a 60 day and 1,500 mile grace period.  The start mileage provided by the customer at the time of enrollment was 84,320 miles.  The customer states that they went...

in for repairs at the mileage of 84,648.  This means that the vehicle was only driven 328 miles since the start of the contract.  Royal Administration denied the claim as they should have because the grace period is not complete.  The vehicle would need to have 85,820 miles in order for the benefits to be available.  Based on the words of the consumer this claim was denied as it should have been as a pre-existing condition.  The grace period has not been completed as of yet therefore no claims can be paid.
** Auto Protection did not take part in the processing of this claim.  The information provided was simply gathered from the customers complaint.  If you would like details into this matter you would need to contact the actual company that handled the claim.  Royal Administration is the administrator of this contract and the company who processed this claim.  
The verbiage inside the customers contract has been followed as it should be.  If the customer is interested in cancelling the contract they can do so by following the cancellation procedures inside of it.  They would be eligible to receive a pro-rated refund minus cancel fees as the contract states in the refund section.

I'm very disappointed in this company! I've had this warranty since April of 2013 and never had to use it until now. It was not explained to me that they will use "after market" parts and refurbished ones at that! Please know that they will only pay a SMALL fraction of the cost of the part AND you have to pay a $100 deductible. Why would anyone buy an extended warranty that will not cover the true cost of a repair? I was told that I have a "after market" contract...... If that was relayed to me in April 2013, I would NEVER have gotten this warranty. Please learn from my mistake......