AA Auto Protection

This customer was owed a pro-rated refund The time frame to receive this refund would be 60-days As a good faith gesture AA Auto refunded this customer on 6/12/ This was days from the date of cancellation The refund was applied directly to the customers
*** Card

This situation has been handled to the full satisfaction of the customer He is keeping the contract and will be withdrawing his complaint

The tracking number for Ms*** is attached. Thanks again for your help. *** *** *** *** *** ThanksJames F* AA Auto Protection***

This customer has been refunded in full Both payments she made have been refunded through chargebacks with her credit card companyWe have researched this and found no cancel calls or cancel emails This is why the contract states that cancellations must be done by
mail It takes away the he said she said situation that we are in right now If the cancellation was done properly based on the terms and conditions of the contract the customers contract would have been cancelled immediatelyThis contract is cancelled and all payments have been fully refunded

AA Auto Protection is not the administrator or obligor of this contract We cannot force *** *** to pay for a claim that their adjusters deems excluded If you feel that your claim was not handled properly there is an arbitration clause inside your contract Arbitration would include a 3rd neutral party to go over the claim, evidence gathered and make a determination This information can be found on page of your contract.Based on the inspectors findings and opinion we feel that the claim was handled properly but we are not in the business of processing repair claims In order to move forward we suggest at minimum that you contact the actual company who processed the claim They would be the only ones who can change the status of the claim. ###-###-####*** ***

This recording proof absolutely nothing I will not continue to waste anymore time with your companyI will pursuit other actions as previously stated perhaps at the time *** should have asked for document verifying my mileage there is no grace period to be completed as all my other corresponded already stated as far as I'm concerns this crap of policy is cancel no more payment will be made to **...you people are a bunch of is no wonder Revdex.com has so many complains files against youPerhaps prior to purchasing that that *** of a policy I should have check Revdex.com first my error!! Lesson learned take your policy shove it where the sun don't shine!!!!
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

I also stated that I only had the car for a year prior to purchasing the agreementBecause of the fact that he was employed there so long, he recommended that I ask you in advance to purchasingEither way, it's obvious that I've totally wasted my time and money with this companyYou may have listened to the recording, however no one else hasIt's basically your words against mineYou're going to say whatever you need to in order to keep some sort of reputationAll businesses do thatMeanwhile, I have discontinued my serviceI've been told that although I sent in the info, with a notary signed statement that your company requested, I shook may have a final bill for an entire additional month after cancellation!! You guys are ridiculousI will never accept or be in agreement to any of your responsesNo one on earth will ever expect you to admit to doing your customers wrongNo need for you to respondThe people that I had initially recommended will NEVER get your service now, nor will anyone that I connect with while I'm working in the fieldGood day
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

This customer called in to cancel on 3/3/ We have received his cancel paperwork and cancelled his policy as of the 3/3/date when he originally called in as we do with every customer that is cancelling The customer has a pro-rated refund that is currently being calculated
The refund is scheduled to be applied back to the customers card on 4/7/which is right inside of the 30-day time frame that the customer was told it takes for refunds to be returned

This customers policy was cancelled after not making a payment for more than 30+ days This customer has had more than payments declined during the payment plan After the policy cancelled the customer requested reinstatement We were able to get the admin to approve
reinstatement but the customer still did not make the payment of the past due balance The customer can make payment online at www.omnisuregroup.com, by phone to omnisure or by phone to AA Auto No payment was ever made If the customer would like to have a pro-rated refund calculated they would need to submit the proper documents to do so The instructions are attached

The customers refund check was returned to our office as unable to deliver The check was resent to the customer

We have spoken to this customer on numerous occasions We spoke to this customer minutes before he filed this complaint as well as a few hours after he filed this complaint The customer asked for an email stating that his policy was cancelled The email was sent to him within
minutes The customer was also told that American Auto shield was in the midst of processing his refund and that it would be mailed within days This was also true American Auto Shield mailed the customers refund on 9/22/ If the customer has any further questions about his refund he should contact American Auto Shield directly for details

This customer purchased a *** *** contract through AA Auto Protection The customer had a claim that was denied by *** *** due to wear inside the transmission Based on the current condition of those worn parts they were also worn beyond the manufacturers
specifications prior to the purchase of the service contract Inside the customers contract under the section labelled "Exclusions" you will see that any issue that was present prior to the completion of the validation period is excluded The contract also states that wear and tear is excluded If the customer is interested in cancelling she can follow the cancellation section of her contract This will not only cancel the policy but it will also get her a pro-rated refund for the unused time or mileage of the policy

We are looking into this situation The reason it is so difficult is the customer purchased a contract on 4/2/ A contract was mailed to the customer The mileage on this contract was 61, Nothing is ever said about the start mileage being incorrect On 9/14/
we receive cancellation documents from the customer that show a mileage of 72,miles The refund process is completed and when we notify the customer on 11/12/that he is not owed any refund due to the mileage used of the contract he suddenly states that his start mileage was supposed to be 67, We have reviewed all the call footage from the purchase of the contract and nowhere is the start mileage of 67,miles discussed Changing the start mileage of the contract months after you purchase it and months after you cancel it is not a very regular situation The email that was produced by the customer is also not found in the persons email who it shows being sent to when an overall search is done We will be contacting the contract administrator to discuss this matter with them so they can give legal guidance on where this stands Based on the legally binding contract between the customer and Royal Administration the customer is not owed any refund

Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***In reponse to the business, and for the record, it wasn't that I wasn't interested in sending documentation to cancel the policy, otherwise I would have made mention about itIt wasn't until I spoke to the Business about how the warranty didn't cover my car part/service that I mentioned I wanted to cancel my policy and that conversation was on the 10th of October and If it was an issue with the documents, I would have made a statement about it then; or just not send the documents backI know that a conversation took place between the Business and *** because there was a notice of intent to cancel on the policy prior to the documents being mailed which is why I was upset about the payment beiing withdrawnI find it a coincidence that the letter was received after a payment was withdrawnI don't think it would have been impossible to stop a payment if a phone call would have been made knowing that my intentions was to cancel the policy
In my opinion the funds should not have been taken from my account therefore, receiving the refund check in less than - days is a satisfactory resolution to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This customer purchased a *** *** policy through AA Auto Protection. Less than months after purchase she went in for a transmission. *** *** requested that the transmission be torn down to the point of the failure so they could see what is wrong with it,
make sure that the issue is not due to misuse or neglect, and also make sure that this issue is something that actually happened during the time they were covering the vehicle. As long as it is a legitimate failure *** *** would pay the claim as well as the tear down cost. This is standard practice when handling internal engine or transmission claims in this industry. It also states inside the customers contract that they must approve teardown in order for a claim to be processed. A claim cannot be approved without seeing what the actual issue is. This would be like Geico paying a collision claim without seeing the damage to the vehicle. It would never happen. The customer can still move forward with the claim. They just need to approve the tear down and *** *** will send a 3rd party inspector to come out and take a look at it

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: ***I am rejecting this response because: *** at *** *** advised me that there was a claim that was filed for the shaft and the transmission and same day the claim first filed and AA Auto protection/royal only proceed to pay for a used shaft and not the transmission and this did not fix the issue that is going on with my vehicleThere's no need for me to file another claim when the claim was already file by service shop *** *** in Dublin Ohio and the only thing AA Auto only want to replace my shaft with a use one and not the transmissionI also have text from *** at *** *** repair shop and he clearly stated on the text your company deny to replaced my transmission, I will attached a copy of text I receved from *** at *** *** and would only replace my shaft with a used oneYour company is a liar and a rip off by lying to customers.Regards,*** ***Regards,
*** ***

We will respond to this complaint using actual facts that are backed with evidence As a law student the customer will appreciate thisWe will start off with the request for a refund of $3, The customer has only paid $into the contract Due to this
fact this is simply not possibleThe $repair that is not a covered part by way of this contract will not be paid either If the customer is interested in receiving a pro-rated refund based on the terms of his contract he can do soThe customer stated in his complaint that he was told his contract is just like bumper to bumper AA Auto Protection does not use the words bumper to bumper for any contract and in this case would certainly not use them In fact, the recording attached to this response outlines a very different conversation than the one outlined by the customer You will hear the sales rep offer a basic plan followed by a middle of the road coverage The customer jumps at the middle of the road coverage with almost no question At no time during the conversation is the term bumper to bumper used by either our salesman or the customerThe customers calls were in fact not answered after the first 5- He stated that this was a legal matter At that time he was given the information he needed in order to make a legal inquiry with our company He was not satisfied with this information and continued to call and harass the staff Legal matters need to be handled by legal professionals and the staff at AA Auto Protection offered the needed info on multiple occasionsAfter reviewing this recording I think you will find that this consumer is either mistaken or blatantly lying The choice is up to youA copy of the recording is attached We have also attached a copy of the Cancellation Instructions

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: Revdex.com of Metro Washington DC">Date: Mon, Feb 23, at 2:PMSubject: Fwd: Complaint # ***To: *** *** ---------- Forwarded message ----------From: *** *** Date: Mon, Feb 23, at 12:PMSubject: Complaint # ***To: "[email protected]"
I just received notification that AA Auto issued a pro-rated refund to my credit card (as requested months ago)This matter is resolved, Thanks for your help. Complaint # ***. *** ***
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