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Address: 6061 S Willow Dr Ste 100, Greenwood Village, Colorado, United States, 80111-5157
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+1 (303) 300-7710 +1 (303) 782-9491 |
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This service really is a bare minimum scam. They don’t disclose how many service calls you get when you sign up which is 4 btw. Also even when a tech is dispatched to help you and can not help you you still get charged for a service call. If you try to ask AAA to look into that so you aren’t charged for the service call they simply state that the service was counted against you and there is nothing you can do about it. Most recently their customer service rep here locally was quite blunt and rude with me. I pay for their premium membership and honestly only one call out of the past 3 has someone really helped me. I will not be renewing my AAA membership and I will be discouraging others from signing up here in Colorado.
When signing up for AAA membership, Mr. was not advised how many service calls a year he would be entitled to, nor did he ask how many service calls he would have. When I spoke with him on August 28, he clarified that he thought he got four tows and other service calls wouldn’t count. He advised me that after he posted the review, he searched online and found that all interactions are considered service calls.
Mr. has used 3 service calls since he signed up in April. He utilized a tow on April 29 and on May 1, we tested his battery and recommended that he continue to use it but should take it to a mechanic for further diagnosis. On August 16, we again tested the battery and recommended that it be replaced. We carry the most common size batteries but unfortunately, don’t carry the size battery that Mr.’s 33 year old vehicle required. Mr. claims that he should not be charged for the battery service calls but we arrived on scene, performed testing and provided recommendations regarding his battery. As a courtesy, I removed the service call from August 16.
When I spoke with Mr., he advised me that he’d been given misinformation by an agent and had been rudely spoken to and I apologized and let him know this will be investigated. I assured him the phone calls will be listened to and our management team will address the issue with the appropriate parties.
Mr. was pleased with the apology and the removal of the August 16 service call from his record.
This service really is a bare minimum scam. They don’t disclose how many service calls you get when you sign up which is 4 btw. Also even when a tech is dispatched to help you and can not help you you still get charged for a service call. If you try to ask AAA to look into that so you aren’t charged for the service call they simply state that the service was counted against you and there is nothing you can do about it. Most recently their customer service rep here locally was quite blunt and rude with me. I pay for their premium membership and honestly only one call out of the past 3 has someone really helped me. I will not be renewing my AAA membership and I will be discouraging others from signing up here in Colorado.
When signing up for AAA membership, Mr. was not advised how many service calls a year he would be entitled to, nor did he ask how many service calls he would have. When I spoke with him on August 28, he clarified that he thought he got four tows and other service calls wouldn’t count. He advised me that after he posted the review, he searched online and found that all interactions are considered service calls.
Mr. has used 3 service calls since he signed up in April. He utilized a tow on April 29 and on May 1, we tested his battery and recommended that he continue to use it but should take it to a mechanic for further diagnosis. On August 16, we again tested the battery and recommended that it be replaced. We carry the most common size batteries but unfortunately, don’t carry the size battery that Mr.’s 33 year old vehicle required. Mr. claims that he should not be charged for the battery service calls but we arrived on scene, performed testing and provided recommendations regarding his battery. As a courtesy, I removed the service call from August 16.
When I spoke with Mr., he advised me that he’d been given misinformation by an agent and had been rudely spoken to and I apologized and let him know this will be investigated. I assured him the phone calls will be listened to and our management team will address the issue with the appropriate parties.
Mr. was pleased with the apology and the removal of the August 16 service call from his record.
This service really is a bare minimum scam. They don’t disclose how many service calls you get when you sign up which is 4 btw. Also even when a tech is dispatched to help you and can not help you you still get charged for a service call. If you try to ask AAA to look into that so you aren’t charged for the service call they simply state that the service was counted against you and there is nothing you can do about it. Most recently their customer service rep here locally was quite blunt and rude with me. I pay for their premium membership and honestly only one call out of the past 3 has someone really helped me. I will not be renewing my AAA membership and I will be discouraging others from signing up here in Colorado.
When signing up for AAA membership, Mr. was not advised how many service calls a year he would be entitled to, nor did he ask how many service calls he would have. When I spoke with him on August 28, he clarified that he thought he got four tows and other service calls wouldn’t count. He advised me that after he posted the review, he searched online and found that all interactions are considered service calls.
Mr. has used 3 service calls since he signed up in April. He utilized a tow on April 29 and on May 1, we tested his battery and recommended that he continue to use it but should take it to a mechanic for further diagnosis. On August 16, we again tested the battery and recommended that it be replaced. We carry the most common size batteries but unfortunately, don’t carry the size battery that Mr.’s 33 year old vehicle required. Mr. claims that he should not be charged for the battery service calls but we arrived on scene, performed testing and provided recommendations regarding his battery. As a courtesy, I removed the service call from August 16.
When I spoke with Mr., he advised me that he’d been given misinformation by an agent and had been rudely spoken to and I apologized and let him know this will be investigated. I assured him the phone calls will be listened to and our management team will address the issue with the appropriate parties.
Mr. was pleased with the apology and the removal of the August 16 service call from his record.
The 3 hours it took for me to get towed last night was the last straw, I'm cancelling AAA. That kind of delay is inexcusable with no weather event and 5 miles from Golden. While AAA doesn't have it's own tow drivers, it certainly determines which tow company it uses for any given assistance request. Their dispatch/tow company communications and status updates are clearly sub-par, as well as their dispatch algorithms. I was stranded in the Lookout Mtn. PnR and they dispatched a company from Evergreen which was apparently tied up with CSP tows which take priority. CSP was conducting a campaign in the I-70 corridor which generated a lot of tows. Fine, then they should have dispatched a tow company from Golden or Lakewood that wasn't involved. During those 3 hours, communication with me was pathetic--broken promises of human call-backs and robot calls that were worthless. Bottom-line, it is clear that AAA's dispatch system is archaic and inadequate. I am a 44 year member that rarely uses roadside assistance but when I do it always takes hours to get help. I don't know why it took me so long, but I am done with them.
Mr. and I spoke Monday, August 26, and discussed his concern. I apologized for the delay he experienced and let him know this wasn’t a typical occurrence and that we’re diligently working to increase the number of providers throughout the state so we can provide service in a more timely manner. I offered to waive his membership dues for the next year and he stated he’d discuss it with his wife and would let me know if he’ll accept the offer. I haven’t received a response from him at this time.
The 3 hours it took for me to get towed last night was the last straw, I'm cancelling AAA. That kind of delay is inexcusable with no weather event and 5 miles from Golden. While AAA doesn't have it's own tow drivers, it certainly determines which tow company it uses for any given assistance request. Their dispatch/tow company communications and status updates are clearly sub-par, as well as their dispatch algorithms. I was stranded in the Lookout Mtn. PnR and they dispatched a company from Evergreen which was apparently tied up with CSP tows which take priority. CSP was conducting a campaign in the I-70 corridor which generated a lot of tows. Fine, then they should have dispatched a tow company from Golden or Lakewood that wasn't involved. During those 3 hours, communication with me was pathetic--broken promises of human call-backs and robot calls that were worthless. Bottom-line, it is clear that AAA's dispatch system is archaic and inadequate. I am a 44 year member that rarely uses roadside assistance but when I do it always takes hours to get help. I don't know why it took me so long, but I am done with them.
Mr. and I spoke Monday, August 26, and discussed his concern. I apologized for the delay he experienced and let him know this wasn’t a typical occurrence and that we’re diligently working to increase the number of providers throughout the state so we can provide service in a more timely manner. I offered to waive his membership dues for the next year and he stated he’d discuss it with his wife and would let me know if he’ll accept the offer. I haven’t received a response from him at this time.
The 3 hours it took for me to get towed last night was the last straw, I'm cancelling AAA. That kind of delay is inexcusable with no weather event and 5 miles from Golden. While AAA doesn't have it's own tow drivers, it certainly determines which tow company it uses for any given assistance request. Their dispatch/tow company communications and status updates are clearly sub-par, as well as their dispatch algorithms. I was stranded in the Lookout Mtn. PnR and they dispatched a company from Evergreen which was apparently tied up with CSP tows which take priority. CSP was conducting a campaign in the I-70 corridor which generated a lot of tows. Fine, then they should have dispatched a tow company from Golden or Lakewood that wasn't involved. During those 3 hours, communication with me was pathetic--broken promises of human call-backs and robot calls that were worthless. Bottom-line, it is clear that AAA's dispatch system is archaic and inadequate. I am a 44 year member that rarely uses roadside assistance but when I do it always takes hours to get help. I don't know why it took me so long, but I am done with them.
Mr. and I spoke Monday, August 26, and discussed his concern. I apologized for the delay he experienced and let him know this wasn’t a typical occurrence and that we’re diligently working to increase the number of providers throughout the state so we can provide service in a more timely manner. I offered to waive his membership dues for the next year and he stated he’d discuss it with his wife and would let me know if he’ll accept the offer. I haven’t received a response from him at this time.
AAA Roadside sold me a new car battery on 5/25 and under normal driving conditions it was dead 7/2. 3 months on a new battery. I was unable to get ahold of anyone with any decision making power. When I did get ahold of someone they were requiring me to be with the vehicle to check that in fact the battery was dead (it was at a mechanics shop getting repaired). I had already spent 4+ hours initially to wait for the battery, now they need MORE time during business hours? They weren't willing to refund the price of the bad product they sold but to replace it with a "new" one. Sorry but I just don't trust AAA batteries anymore. When I finally got ahold of *** (Roadside Manager), he was EXTREMELY condesending and rude towards me. Called me "bro" & "brother" 5 times, I am neither his bro or his brother. Then on multiple return calls to him, he sent my call to voicemail and ignored calling me back. Avoiding the problem wont make it go away. I need anyways.
Mr. purchased a new battery from AAA Colorado on March 25, 2019. He contacted us on July 12 to let us know that he wanted to have his money refunded as he’d been having difficulties with the car starting and the mechanic he took it to said the battery was “completely dead.” He was advised he needed to have the battery tested and we could replace it if necessary but he declined, saying he didn’t trust our batteries. A supervisor convinced Mr. to let us test it and a service call was set up but the tech declined to test the battery since the member wasn’t with the vehicle, so the call was canceled. The member then contacted a battery supervisor directly and was advised the warranty provides a replacement battery, not a cash refund.
We have confirmed the battery is not functional and, as an exception, will refund Mr. $123.76 for the battery he purchased.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. The wording on the business’ response is an inaccurate description of the events and sheds a much better light in their favor. The supervisor did not “convince” me to let a service call to be placed, they said it was required. The supervisor even told me they would authorize the tech to work on my car without me being present. This response also does not say anything about how rudely the battery manager spoke to me or how he failed to contact me at all when I was told he would. But ultimately I am fine with the outcome because I am receiving my refund. If I don’t receive it I will be writing another review. *** from AAA informed me that the check would be written on Thursday 7/25 and will be mailed on 7/26. I will update it is isn’t received shortly after.
Sincerely
AAA Roadside sold me a new car battery on 5/25 and under normal driving conditions it was dead 7/2. 3 months on a new battery. I was unable to get ahold of anyone with any decision making power. When I did get ahold of someone they were requiring me to be with the vehicle to check that in fact the battery was dead (it was at a mechanics shop getting repaired). I had already spent 4+ hours initially to wait for the battery, now they need MORE time during business hours? They weren't willing to refund the price of the bad product they sold but to replace it with a "new" one. Sorry but I just don't trust AAA batteries anymore. When I finally got ahold of *** (Roadside Manager), he was EXTREMELY condesending and rude towards me. Called me "bro" & "brother" 5 times, I am neither his bro or his brother. Then on multiple return calls to him, he sent my call to voicemail and ignored calling me back. Avoiding the problem wont make it go away. I need anyways.
Mr. purchased a new battery from AAA Colorado on March 25, 2019. He contacted us on July 12 to let us know that he wanted to have his money refunded as he’d been having difficulties with the car starting and the mechanic he took it to said the battery was “completely dead.” He was advised he needed to have the battery tested and we could replace it if necessary but he declined, saying he didn’t trust our batteries. A supervisor convinced Mr. to let us test it and a service call was set up but the tech declined to test the battery since the member wasn’t with the vehicle, so the call was canceled. The member then contacted a battery supervisor directly and was advised the warranty provides a replacement battery, not a cash refund.
We have confirmed the battery is not functional and, as an exception, will refund Mr. $123.76 for the battery he purchased.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. The wording on the business’ response is an inaccurate description of the events and sheds a much better light in their favor. The supervisor did not “convince” me to let a service call to be placed, they said it was required. The supervisor even told me they would authorize the tech to work on my car without me being present. This response also does not say anything about how rudely the battery manager spoke to me or how he failed to contact me at all when I was told he would. But ultimately I am fine with the outcome because I am receiving my refund. If I don’t receive it I will be writing another review. *** from AAA informed me that the check would be written on Thursday 7/25 and will be mailed on 7/26. I will update it is isn’t received shortly after.
Sincerely
AAA Roadside sold me a new car battery on 5/25 and under normal driving conditions it was dead 7/2. 3 months on a new battery. I was unable to get ahold of anyone with any decision making power. When I did get ahold of someone they were requiring me to be with the vehicle to check that in fact the battery was dead (it was at a mechanics shop getting repaired). I had already spent 4+ hours initially to wait for the battery, now they need MORE time during business hours? They weren't willing to refund the price of the bad product they sold but to replace it with a "new" one. Sorry but I just don't trust AAA batteries anymore. When I finally got ahold of *** (Roadside Manager), he was EXTREMELY condesending and rude towards me. Called me "bro" & "brother" 5 times, I am neither his bro or his brother. Then on multiple return calls to him, he sent my call to voicemail and ignored calling me back. Avoiding the problem wont make it go away. I need anyways.
Mr. purchased a new battery from AAA Colorado on March 25, 2019. He contacted us on July 12 to let us know that he wanted to have his money refunded as he’d been having difficulties with the car starting and the mechanic he took it to said the battery was “completely dead.” He was advised he needed to have the battery tested and we could replace it if necessary but he declined, saying he didn’t trust our batteries. A supervisor convinced Mr. to let us test it and a service call was set up but the tech declined to test the battery since the member wasn’t with the vehicle, so the call was canceled. The member then contacted a battery supervisor directly and was advised the warranty provides a replacement battery, not a cash refund.
We have confirmed the battery is not functional and, as an exception, will refund Mr. $123.76 for the battery he purchased.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. The wording on the business’ response is an inaccurate description of the events and sheds a much better light in their favor. The supervisor did not “convince” me to let a service call to be placed, they said it was required. The supervisor even told me they would authorize the tech to work on my car without me being present. This response also does not say anything about how rudely the battery manager spoke to me or how he failed to contact me at all when I was told he would. But ultimately I am fine with the outcome because I am receiving my refund. If I don’t receive it I will be writing another review. *** from AAA informed me that the check would be written on Thursday 7/25 and will be mailed on 7/26. I will update it is isn’t received shortly after.
Sincerely
I moved to Utah from Colorado and contacted the Administrative Offices to advise of that change of location. I was never told by their representative that I was not switching from AAA to AAA by location and remained with AAA the company and would continue to rec services if I needed them! No, I discovered through billing that I don't have AAA/UTAH, but continue to be locked into AAA/COLORADO billing due to their CONTRACT system! So, even though I moved to another state, I am bound to this contract with that state in that office -- will not receive services in Utah - but have to pay them off - BEFORE - I can use AAA/UTAH -- and start my subscription here! Now, was this explained to me, up front? Nope! I found out the hard way because I wanted to keep my AAA, but I had no idea that they are state to state, not ONE BIG HAPPY COMPANY - they lied and misrepresented their services and contract - just to get $$$ -- and forget the services in another state -- so, if you can avoid them - do so! And when I called to speak to them about it - they had no shame in lying, misrepresenting and fraudulently implying that my calling in and switching states would cause an issue - oh, no, it was money this - money that - contract this - contract that - buyer beware - this is your fault - for what? Trusting you to be honest? To portray your services accurately, which would allow me to have a choice or to know what was going on? Oh, no, it was slanted like a $2.00 car salesmen and when I expressed my distress over this discovery they had absolutely on shame! None! They didn't even have the ability to admit they had misrepresented this program and nor did they want to listen to the call their representative had with me - and even switched me over to the Utah AAA - in the process - all the while leading me to believe I'd simply transitioned from one state to another -- using the same company - THEY ARE NOT THE SAME COMPANY! They are a FRANCHISE, much like a hamburger drive though - without the integrity of a drive through - all they cared about was pointing out I owed them money no matter what because I'd been tricked into a contract -- without having the full knowledge - that if I moved - I wasn't moving with AAA - from state to state - I was moving to another state, but still had to pay for services I could not use - and they had no idea why that might bother me! So, unless you have no other choice, do not use these people, they are absolute liars & tricksters!
The Senior director of Automotive Services spoke to Ms. over the phone and explained how billing/transferring of memberships work between clubs. We have reviewed all of the calls between Ms. and our customer service agents so we can better train our representatives to explain transfer procedures to our members. There would be no refund as Ms. chose to be on the monthly payment plan.
I moved to Utah from Colorado and contacted the Administrative Offices to advise of that change of location. I was never told by their representative that I was not switching from AAA to AAA by location and remained with AAA the company and would continue to rec services if I needed them! No, I discovered through billing that I don't have AAA/UTAH, but continue to be locked into AAA/COLORADO billing due to their CONTRACT system! So, even though I moved to another state, I am bound to this contract with that state in that office -- will not receive services in Utah - but have to pay them off - BEFORE - I can use AAA/UTAH -- and start my subscription here! Now, was this explained to me, up front? Nope! I found out the hard way because I wanted to keep my AAA, but I had no idea that they are state to state, not ONE BIG HAPPY COMPANY - they lied and misrepresented their services and contract - just to get $$$ -- and forget the services in another state -- so, if you can avoid them - do so! And when I called to speak to them about it - they had no shame in lying, misrepresenting and fraudulently implying that my calling in and switching states would cause an issue - oh, no, it was money this - money that - contract this - contract that - buyer beware - this is your fault - for what? Trusting you to be honest? To portray your services accurately, which would allow me to have a choice or to know what was going on? Oh, no, it was slanted like a $2.00 car salesmen and when I expressed my distress over this discovery they had absolutely on shame! None! They didn't even have the ability to admit they had misrepresented this program and nor did they want to listen to the call their representative had with me - and even switched me over to the Utah AAA - in the process - all the while leading me to believe I'd simply transitioned from one state to another -- using the same company - THEY ARE NOT THE SAME COMPANY! They are a FRANCHISE, much like a hamburger drive though - without the integrity of a drive through - all they cared about was pointing out I owed them money no matter what because I'd been tricked into a contract -- without having the full knowledge - that if I moved - I wasn't moving with AAA - from state to state - I was moving to another state, but still had to pay for services I could not use - and they had no idea why that might bother me! So, unless you have no other choice, do not use these people, they are absolute liars & tricksters!
The Senior director of Automotive Services spoke to Ms. over the phone and explained how billing/transferring of memberships work between clubs. We have reviewed all of the calls between Ms. and our customer service agents so we can better train our representatives to explain transfer procedures to our members. There would be no refund as Ms. chose to be on the monthly payment plan.
I moved to Utah from Colorado and contacted the Administrative Offices to advise of that change of location. I was never told by their representative that I was not switching from AAA to AAA by location and remained with AAA the company and would continue to rec services if I needed them! No, I discovered through billing that I don't have AAA/UTAH, but continue to be locked into AAA/COLORADO billing due to their CONTRACT system! So, even though I moved to another state, I am bound to this contract with that state in that office -- will not receive services in Utah - but have to pay them off - BEFORE - I can use AAA/UTAH -- and start my subscription here! Now, was this explained to me, up front? Nope! I found out the hard way because I wanted to keep my AAA, but I had no idea that they are state to state, not ONE BIG HAPPY COMPANY - they lied and misrepresented their services and contract - just to get $$$ -- and forget the services in another state -- so, if you can avoid them - do so! And when I called to speak to them about it - they had no shame in lying, misrepresenting and fraudulently implying that my calling in and switching states would cause an issue - oh, no, it was money this - money that - contract this - contract that - buyer beware - this is your fault - for what? Trusting you to be honest? To portray your services accurately, which would allow me to have a choice or to know what was going on? Oh, no, it was slanted like a $2.00 car salesmen and when I expressed my distress over this discovery they had absolutely on shame! None! They didn't even have the ability to admit they had misrepresented this program and nor did they want to listen to the call their representative had with me - and even switched me over to the Utah AAA - in the process - all the while leading me to believe I'd simply transitioned from one state to another -- using the same company - THEY ARE NOT THE SAME COMPANY! They are a FRANCHISE, much like a hamburger drive though - without the integrity of a drive through - all they cared about was pointing out I owed them money no matter what because I'd been tricked into a contract -- without having the full knowledge - that if I moved - I wasn't moving with AAA - from state to state - I was moving to another state, but still had to pay for services I could not use - and they had no idea why that might bother me! So, unless you have no other choice, do not use these people, they are absolute liars & tricksters!
The Senior director of Automotive Services spoke to Ms. over the phone and explained how billing/transferring of memberships work between clubs. We have reviewed all of the calls between Ms. and our customer service agents so we can better train our representatives to explain transfer procedures to our members. There would be no refund as Ms. chose to be on the monthly payment plan.
On three occasions on February 7 and 8, 2019, my associate member was denied requested AAA battery replacement service. After the 3rd denial of service, the member was forced to locate a battery at a nearby *** automotive store, after which AAA was only willing to tow the vehicle to the *** location where *** replaced the battery. AAA, with gross indifference to the member's circumstances, violated its implied contract to provide battery replacement, exposing the member to unnecessary additional service calls, which will be counted toward the member's limit of 4 service calls per year. In addition, the member missed time from work due to AAA's unwillingness to deliver battery replacement service
’s son, ***, was incorrectly advised by AAA Texas that they did not carry the battery needed for his vehicle and this resulted in multiple service calls. AAA Texas has spoken with and reviewed the battery policy with *** and the tow company has addressed the issue with their personnel and steps are being taken to ensure this doesn’t happen again. The service calls have been removed from ***’s membership and AAA Texas will be mailing a check in the amount of $150 to *** as compensation. AAA is sincerely sorry for the confusion and mishandling of ***’s service request.
On three occasions on February 7 and 8, 2019, my associate member was denied requested AAA battery replacement service. After the 3rd denial of service, the member was forced to locate a battery at a nearby *** automotive store, after which AAA was only willing to tow the vehicle to the *** location where *** replaced the battery. AAA, with gross indifference to the member's circumstances, violated its implied contract to provide battery replacement, exposing the member to unnecessary additional service calls, which will be counted toward the member's limit of 4 service calls per year. In addition, the member missed time from work due to AAA's unwillingness to deliver battery replacement service
’s son, ***, was incorrectly advised by AAA Texas that they did not carry the battery needed for his vehicle and this resulted in multiple service calls. AAA Texas has spoken with and reviewed the battery policy with *** and the tow company has addressed the issue with their personnel and steps are being taken to ensure this doesn’t happen again. The service calls have been removed from ***’s membership and AAA Texas will be mailing a check in the amount of $150 to *** as compensation. AAA is sincerely sorry for the confusion and mishandling of ***’s service request.
On three occasions on February 7 and 8, 2019, my associate member was denied requested AAA battery replacement service. After the 3rd denial of service, the member was forced to locate a battery at a nearby *** automotive store, after which AAA was only willing to tow the vehicle to the *** location where *** replaced the battery. AAA, with gross indifference to the member's circumstances, violated its implied contract to provide battery replacement, exposing the member to unnecessary additional service calls, which will be counted toward the member's limit of 4 service calls per year. In addition, the member missed time from work due to AAA's unwillingness to deliver battery replacement service
’s son, ***, was incorrectly advised by AAA Texas that they did not carry the battery needed for his vehicle and this resulted in multiple service calls. AAA Texas has spoken with and reviewed the battery policy with *** and the tow company has addressed the issue with their personnel and steps are being taken to ensure this doesn’t happen again. The service calls have been removed from ***’s membership and AAA Texas will be mailing a check in the amount of $150 to *** as compensation. AAA is sincerely sorry for the confusion and mishandling of ***’s service request.
In advance of a year-long road trip around North America, I purchased a Premium RV membership from AAA Colorado. It's by far the most expensive membership they have but I wanted peace of mind on my travels. While I know they provide a number of services, the only one I was interested in was their roadside assistance. In particular, the fact that they had a reciprocity agreement with CAA in Canada so I was covered there was important since a lot of my travel would be in Canada.
I set out in June and have needed/requested roadside assistance three times so far. AAA was unable to provide services in a reasonable amount of time to any of the three:
The first was August 9, 2018 outside of Whitehorse in the Yukon. My vehicle got stuck in mud in the parking lot of a local campground. I called AAA and, after being put on hold for a long time (which cost me quite a bit of money since it was an international call), getting disconnected, calling back, getting rerouted again, I finally got through to the local branch that could help. They informed me that, since I wasn't technically on the road, they would have to charge me for the assistance. I was annoyed since I was less than a hundred feet from the road in a parking lot but agreed because I didn't have a choice. Unfortunately, when the tow driver showed up, he refused to even attempt the rescue. I had to find a kind individual with a tow rope to pull me out. This wasn't the peace of mind I had hoped for when I purchased the membership but I hoped this was an anomaly so I didn't want to cancel the membership yet.
Then, on August 18, 2018, I got a flat tire on the Dempster Highway, in the Northwest Territories. It was cold, rainy, and windy and above the Arctic Circle. Because the tire lugs were over-torqued, I wasn't able to get the flat tire off. Since there was no cell service and I didn't want to leave my dog in the van, I flagged down a vehicle (there's only one every 45 minuted or so on this stretch of highway), gave them all my info, and asked them to call AAA for me. After several hours, it became apparent that rescue wasn't coming and I once again had to rely on the help of a very kind local. I thought that perhaps the first car didn't call AAA but when I once again had service, I saw a text message saying my AAA service request was canceled with no explanation. So he did call but once again AAA didn't provide the service they promised.
On February 1, 2019, which happened to be my birthday, I once again got stuck in mud, this time in Florida. I tried submitting a request via the AAA app but kept getting an error message. The app gave me the option to call but the number provided (***) was out of service. Getting increasingly annoyed, I called the number I had saved in my phone, got through, and was routed to the AAA club for Florida. I then sat on hold for over 30 minutes waiting for them to pick up and listening to a recorded message telling me that, if I didn't want to wait, I could submit my request using the AAA app (ha!). By the time someone picked up, got my info, and was ready to dispatch (nearly an hour), another kind soul managed to pull me out.
That was the last straw. I sent a message to AAA Colorado requesting a cancellation and refund of my membership since they were clearly unable to provide the service they promised.
AAA Colorado refused to accept responsibility and would not issue a refund since I've "had service for nine months and have had three service calls." I tried to explain that I didn't have service since I've been unable to use it but they remained implacable. Except they had no problem canceling my membership (without even a prorated refund) even though I've already paid for a year.
A full refund of Mr.s membership is being processed today.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Benjamin
In advance of a year-long road trip around North America, I purchased a Premium RV membership from AAA Colorado. It's by far the most expensive membership they have but I wanted peace of mind on my travels. While I know they provide a number of services, the only one I was interested in was their roadside assistance. In particular, the fact that they had a reciprocity agreement with CAA in Canada so I was covered there was important since a lot of my travel would be in Canada.
I set out in June and have needed/requested roadside assistance three times so far. AAA was unable to provide services in a reasonable amount of time to any of the three:
The first was August 9, 2018 outside of Whitehorse in the Yukon. My vehicle got stuck in mud in the parking lot of a local campground. I called AAA and, after being put on hold for a long time (which cost me quite a bit of money since it was an international call), getting disconnected, calling back, getting rerouted again, I finally got through to the local branch that could help. They informed me that, since I wasn't technically on the road, they would have to charge me for the assistance. I was annoyed since I was less than a hundred feet from the road in a parking lot but agreed because I didn't have a choice. Unfortunately, when the tow driver showed up, he refused to even attempt the rescue. I had to find a kind individual with a tow rope to pull me out. This wasn't the peace of mind I had hoped for when I purchased the membership but I hoped this was an anomaly so I didn't want to cancel the membership yet.
Then, on August 18, 2018, I got a flat tire on the Dempster Highway, in the Northwest Territories. It was cold, rainy, and windy and above the Arctic Circle. Because the tire lugs were over-torqued, I wasn't able to get the flat tire off. Since there was no cell service and I didn't want to leave my dog in the van, I flagged down a vehicle (there's only one every 45 minuted or so on this stretch of highway), gave them all my info, and asked them to call AAA for me. After several hours, it became apparent that rescue wasn't coming and I once again had to rely on the help of a very kind local. I thought that perhaps the first car didn't call AAA but when I once again had service, I saw a text message saying my AAA service request was canceled with no explanation. So he did call but once again AAA didn't provide the service they promised.
On February 1, 2019, which happened to be my birthday, I once again got stuck in mud, this time in Florida. I tried submitting a request via the AAA app but kept getting an error message. The app gave me the option to call but the number provided (***) was out of service. Getting increasingly annoyed, I called the number I had saved in my phone, got through, and was routed to the AAA club for Florida. I then sat on hold for over 30 minutes waiting for them to pick up and listening to a recorded message telling me that, if I didn't want to wait, I could submit my request using the AAA app (ha!). By the time someone picked up, got my info, and was ready to dispatch (nearly an hour), another kind soul managed to pull me out.
That was the last straw. I sent a message to AAA Colorado requesting a cancellation and refund of my membership since they were clearly unable to provide the service they promised.
AAA Colorado refused to accept responsibility and would not issue a refund since I've "had service for nine months and have had three service calls." I tried to explain that I didn't have service since I've been unable to use it but they remained implacable. Except they had no problem canceling my membership (without even a prorated refund) even though I've already paid for a year.
A full refund of Mr.s membership is being processed today.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Benjamin
In advance of a year-long road trip around North America, I purchased a Premium RV membership from AAA Colorado. It's by far the most expensive membership they have but I wanted peace of mind on my travels. While I know they provide a number of services, the only one I was interested in was their roadside assistance. In particular, the fact that they had a reciprocity agreement with CAA in Canada so I was covered there was important since a lot of my travel would be in Canada.
I set out in June and have needed/requested roadside assistance three times so far. AAA was unable to provide services in a reasonable amount of time to any of the three:
The first was August 9, 2018 outside of Whitehorse in the Yukon. My vehicle got stuck in mud in the parking lot of a local campground. I called AAA and, after being put on hold for a long time (which cost me quite a bit of money since it was an international call), getting disconnected, calling back, getting rerouted again, I finally got through to the local branch that could help. They informed me that, since I wasn't technically on the road, they would have to charge me for the assistance. I was annoyed since I was less than a hundred feet from the road in a parking lot but agreed because I didn't have a choice. Unfortunately, when the tow driver showed up, he refused to even attempt the rescue. I had to find a kind individual with a tow rope to pull me out. This wasn't the peace of mind I had hoped for when I purchased the membership but I hoped this was an anomaly so I didn't want to cancel the membership yet.
Then, on August 18, 2018, I got a flat tire on the Dempster Highway, in the Northwest Territories. It was cold, rainy, and windy and above the Arctic Circle. Because the tire lugs were over-torqued, I wasn't able to get the flat tire off. Since there was no cell service and I didn't want to leave my dog in the van, I flagged down a vehicle (there's only one every 45 minuted or so on this stretch of highway), gave them all my info, and asked them to call AAA for me. After several hours, it became apparent that rescue wasn't coming and I once again had to rely on the help of a very kind local. I thought that perhaps the first car didn't call AAA but when I once again had service, I saw a text message saying my AAA service request was canceled with no explanation. So he did call but once again AAA didn't provide the service they promised.
On February 1, 2019, which happened to be my birthday, I once again got stuck in mud, this time in Florida. I tried submitting a request via the AAA app but kept getting an error message. The app gave me the option to call but the number provided (***) was out of service. Getting increasingly annoyed, I called the number I had saved in my phone, got through, and was routed to the AAA club for Florida. I then sat on hold for over 30 minutes waiting for them to pick up and listening to a recorded message telling me that, if I didn't want to wait, I could submit my request using the AAA app (ha!). By the time someone picked up, got my info, and was ready to dispatch (nearly an hour), another kind soul managed to pull me out.
That was the last straw. I sent a message to AAA Colorado requesting a cancellation and refund of my membership since they were clearly unable to provide the service they promised.
AAA Colorado refused to accept responsibility and would not issue a refund since I've "had service for nine months and have had three service calls." I tried to explain that I didn't have service since I've been unable to use it but they remained implacable. Except they had no problem canceling my membership (without even a prorated refund) even though I've already paid for a year.
A full refund of Mr.s membership is being processed today.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Benjamin
Been a AAA Colorado customer for approximately 23 years. Not long ago purchased a AAA battery. The battery failed after I had surgery on my foot and was instructed by the doctor not to drive. The car wasn’t started during the four days I was down due to that medical reason. AAA battery technician refused to replace my battery although it needed replaced and was under warranty. AAA technician says the warranty is void if the vehicle is not drove regularly. My vehicle was drove everyday besides when I was instructed by a doctor not to drive. The temperature was a freezing 32 degrees Fahrenheit and he left me stranded.
A representative contacted Ms. on Monday, January 21, 2019 and sent out a new technician to perform the battery service. Ms. was given a new battery per the warranty agreement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Been a AAA Colorado customer for approximately 23 years. Not long ago purchased a AAA battery. The battery failed after I had surgery on my foot and was instructed by the doctor not to drive. The car wasn’t started during the four days I was down due to that medical reason. AAA battery technician refused to replace my battery although it needed replaced and was under warranty. AAA technician says the warranty is void if the vehicle is not drove regularly. My vehicle was drove everyday besides when I was instructed by a doctor not to drive. The temperature was a freezing 32 degrees Fahrenheit and he left me stranded.
A representative contacted Ms. on Monday, January 21, 2019 and sent out a new technician to perform the battery service. Ms. was given a new battery per the warranty agreement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely