AAA Colorado

At the beginning of 2016 I purchased a one year coverage as a gift to my son. One year, that's all. It should have been a one time payment. It was not - they spread it out on a monthly basis. Because the coverage was in my son's name, they wouldn't help me - told me my son had to take care of it. I would like to add that I have been with AAA since 1996. I called AAA and the customer service was not good. I wanted to cancel the roadside coverage because my son landed a job out of the country. Keep in mind, I'm paying the bill. They basically said, "too bad", we can't help you. I told them it was on my credit card, I asked for the coverage for my son but I couldn't do anything regarding the coverage. I did ask for a supervisor who told me that when it came up for renewal, that would be the time to cancel. Okay. I let it run out. I find this to be a very bad business practice but didn't have a choice. The time frame ended and I checked my credit card the following month and there were no charges. At this time, neither my son or I received ANY notification for renewal. None. My job got extremely busy and I just kept paying y bills. Okay, perhaps I should have checked more diligently, but I didn't. This last month, however, because I should have had a zero balance - I got an alert that there was a charge on my card. I looked and there it was - a AAA charge. Now, with no renewal and my son was in *** without a bicycle, let alone a car - why would we need AAA?? My son's mail comes to my address. I know for a fact that nothing was sent through the mail to notify us that this coverage was up for renewal. How can they renew without our agreement? As soon as I saw the charge, I did call AAA and they couldn't find anything. The gal I talked to on October 5th, 2017, at a little after 5:00 PM told me that she saw that I paid my coverage in full in July, and she made the comment that I paid early! But she could see nothing else on my account. Well, it was under my son's name and so, no way to access it. There was no cross reference at all. I then called *** and told them I had charges that were not mine on my account. I immediately got a new number and in talking to their fraud department, we went through the whole exercise of still having to pay my account, okay no problem - I do pay my bills. But I have a real problem with paying for something I didn't request. There may not be a financial solution here but I want an apology for their mistake. And it was a mistake. My gift to my son turned into a nightmare. He feels horrible because he can't do anything about this either. He got the same response from AAA - "Its all or nothing." What a bad, bad business policy that is. As a customer for more than 20 years, I have lost faith and trust in AAA. Please tell me what more can I do? There is an investigation through my credit card company. I do not have the letter yet from them so I can't give you details at the moment.

At the beginning of 2016 I purchased a one year coverage as a gift to my son. One year, that's all. It should have been a one time payment. It was not - they spread it out on a monthly basis. Because the coverage was in my son's name, they wouldn't help me - told me my son had to take care of it. I would like to add that I have been with AAA since 1996. I called AAA and the customer service was not good. I wanted to cancel the roadside coverage because my son landed a job out of the country. Keep in mind, I'm paying the bill. They basically said, "too bad", we can't help you. I told them it was on my credit card, I asked for the coverage for my son but I couldn't do anything regarding the coverage. I did ask for a supervisor who told me that when it came up for renewal, that would be the time to cancel. Okay. I let it run out. I find this to be a very bad business practice but didn't have a choice. The time frame ended and I checked my credit card the following month and there were no charges. At this time, neither my son or I received ANY notification for renewal. None. My job got extremely busy and I just kept paying y bills. Okay, perhaps I should have checked more diligently, but I didn't. This last month, however, because I should have had a zero balance - I got an alert that there was a charge on my card. I looked and there it was - a AAA charge. Now, with no renewal and my son was in *** without a bicycle, let alone a car - why would we need AAA?? My son's mail comes to my address. I know for a fact that nothing was sent through the mail to notify us that this coverage was up for renewal. How can they renew without our agreement? As soon as I saw the charge, I did call AAA and they couldn't find anything. The gal I talked to on October 5th, 2017, at a little after 5:00 PM told me that she saw that I paid my coverage in full in July, and she made the comment that I paid early! But she could see nothing else on my account. Well, it was under my son's name and so, no way to access it. There was no cross reference at all. I then called *** and told them I had charges that were not mine on my account. I immediately got a new number and in talking to their fraud department, we went through the whole exercise of still having to pay my account, okay no problem - I do pay my bills. But I have a real problem with paying for something I didn't request. There may not be a financial solution here but I want an apology for their mistake. And it was a mistake. My gift to my son turned into a nightmare. He feels horrible because he can't do anything about this either. He got the same response from AAA - "Its all or nothing." What a bad, bad business policy that is. As a customer for more than 20 years, I have lost faith and trust in AAA. Please tell me what more can I do? There is an investigation through my credit card company. I do not have the letter yet from them so I can't give you details at the moment.

At the beginning of 2016 I purchased a one year coverage as a gift to my son. One year, that's all. It should have been a one time payment. It was not - they spread it out on a monthly basis. Because the coverage was in my son's name, they wouldn't help me - told me my son had to take care of it. I would like to add that I have been with AAA since 1996. I called AAA and the customer service was not good. I wanted to cancel the roadside coverage because my son landed a job out of the country. Keep in mind, I'm paying the bill. They basically said, "too bad", we can't help you. I told them it was on my credit card, I asked for the coverage for my son but I couldn't do anything regarding the coverage. I did ask for a supervisor who told me that when it came up for renewal, that would be the time to cancel. Okay. I let it run out. I find this to be a very bad business practice but didn't have a choice. The time frame ended and I checked my credit card the following month and there were no charges. At this time, neither my son or I received ANY notification for renewal. None. My job got extremely busy and I just kept paying y bills. Okay, perhaps I should have checked more diligently, but I didn't. This last month, however, because I should have had a zero balance - I got an alert that there was a charge on my card. I looked and there it was - a AAA charge. Now, with no renewal and my son was in *** without a bicycle, let alone a car - why would we need AAA?? My son's mail comes to my address. I know for a fact that nothing was sent through the mail to notify us that this coverage was up for renewal. How can they renew without our agreement? As soon as I saw the charge, I did call AAA and they couldn't find anything. The gal I talked to on October 5th, 2017, at a little after 5:00 PM told me that she saw that I paid my coverage in full in July, and she made the comment that I paid early! But she could see nothing else on my account. Well, it was under my son's name and so, no way to access it. There was no cross reference at all. I then called *** and told them I had charges that were not mine on my account. I immediately got a new number and in talking to their fraud department, we went through the whole exercise of still having to pay my account, okay no problem - I do pay my bills. But I have a real problem with paying for something I didn't request. There may not be a financial solution here but I want an apology for their mistake. And it was a mistake. My gift to my son turned into a nightmare. He feels horrible because he can't do anything about this either. He got the same response from AAA - "Its all or nothing." What a bad, bad business policy that is. As a customer for more than 20 years, I have lost faith and trust in AAA. Please tell me what more can I do? There is an investigation through my credit card company. I do not have the letter yet from them so I can't give you details at the moment.

My wife and I, through AAA Travel, scheduled a vacation to *** leaving *** on Sunday, September 10, and arriving in *** that afternoon. As it turns out, hurricane Irma, now a category 5 hurricane is now heading to *** and *** and is also suppose to be arriving at the same time. On the news, all the bottles of water are sold out in ***. I called our AAA office 5 times at *** and was put on hold each time and then hung up on. My *** transcripts will attest to this information. After actually speaking to someone she was the rudest person I have ever spoken to on the phone. Please pull the transcripts of the phone conversation on 9/5/2017, phone number ***. Then she transferred me to a wrong AAA Travel agency location, *** when I asked her to transfer me to the ***., office. After. my wife and I showed up to your office in *** at 4:55pm, waited in line for 30 minutes and was told that they where closing and we needed to call/come back tomorrow. In my experience today, I can say AAA Travel had very bad customer service. My phone records and witnesses can easily attest to this fact.

My wife and I, through AAA Travel, scheduled a vacation to *** leaving *** on Sunday, September 10, and arriving in *** that afternoon. As it turns out, hurricane Irma, now a category 5 hurricane is now heading to *** and *** and is also suppose to be arriving at the same time. On the news, all the bottles of water are sold out in ***. I called our AAA office 5 times at *** and was put on hold each time and then hung up on. My *** transcripts will attest to this information. After actually speaking to someone she was the rudest person I have ever spoken to on the phone. Please pull the transcripts of the phone conversation on 9/5/2017, phone number ***. Then she transferred me to a wrong AAA Travel agency location, *** when I asked her to transfer me to the ***., office. After. my wife and I showed up to your office in *** at 4:55pm, waited in line for 30 minutes and was told that they where closing and we needed to call/come back tomorrow. In my experience today, I can say AAA Travel had very bad customer service. My phone records and witnesses can easily attest to this fact.

My wife and I, through AAA Travel, scheduled a vacation to *** leaving *** on Sunday, September 10, and arriving in *** that afternoon. As it turns out, hurricane Irma, now a category 5 hurricane is now heading to *** and *** and is also suppose to be arriving at the same time. On the news, all the bottles of water are sold out in ***. I called our AAA office 5 times at *** and was put on hold each time and then hung up on. My *** transcripts will attest to this information. After actually speaking to someone she was the rudest person I have ever spoken to on the phone. Please pull the transcripts of the phone conversation on 9/5/2017, phone number ***. Then she transferred me to a wrong AAA Travel agency location, *** when I asked her to transfer me to the ***., office. After. my wife and I showed up to your office in *** at 4:55pm, waited in line for 30 minutes and was told that they where closing and we needed to call/come back tomorrow. In my experience today, I can say AAA Travel had very bad customer service. My phone records and witnesses can easily attest to this fact.

We have been a member with AAA since 1991. AAA was called to tow our S80 for a flat tire. Upon the call they were going to dispatch a local tow company ***. We had asked them not to send *** as they previously assisted with a hit and run on our property. AAA communicated all they had at the time to send was ***. *** ultimately towed our vehicle and then damaged the front bumper due to contact with the tow strap. It has been close to one year and AAA has yet to pay for the damages incurred. We provided them an estimate per their request and still no payment has been made.

We have been a member with AAA since 1991. AAA was called to tow our S80 for a flat tire. Upon the call they were going to dispatch a local tow company ***. We had asked them not to send *** as they previously assisted with a hit and run on our property. AAA communicated all they had at the time to send was ***. *** ultimately towed our vehicle and then damaged the front bumper due to contact with the tow strap. It has been close to one year and AAA has yet to pay for the damages incurred. We provided them an estimate per their request and still no payment has been made.