AAA Colorado Reviews (%countItem)
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AAA Colorado Rating
Address: 6061 S Willow Dr Ste 100, Greenwood Village, Colorado, United States, 80111-5157
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+1 (303) 300-7710 +1 (303) 782-9491 |
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Been a AAA Colorado customer for approximately 23 years. Not long ago purchased a AAA battery. The battery failed after I had surgery on my foot and was instructed by the doctor not to drive. The car wasn’t started during the four days I was down due to that medical reason. AAA battery technician refused to replace my battery although it needed replaced and was under warranty. AAA technician says the warranty is void if the vehicle is not drove regularly. My vehicle was drove everyday besides when I was instructed by a doctor not to drive. The temperature was a freezing 32 degrees Fahrenheit and he left me stranded.
A representative contacted Ms. on Monday, January 21, 2019 and sent out a new technician to perform the battery service. Ms. was given a new battery per the warranty agreement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I wish I could give them no star. I called a day before to arrange a pickup. Was told that there would be a record of my arrangement under a specific number. When I called customer service the next day they had no recollection of my number and I had to give them the same info again. After that they scheduled for pickup at 10:31am the tow truck didn’t arrive until 12:31pm. The tow truck then informed me that they could not tow the vehicle because the transmission was removed. Something that both representatives were told on the phone and they told me they covered it. I called to have cancell my membership and they still have not sent me the confirmation email that they said they would send or my money back
Mr. called AAA Colorado on December 9, 2018, requesting a tow from his home to an auto repair facility for December 10, 2018. When Mr. called the next day to activate his service call, we were able to locate the call from December 9 and used this information to create the current service call. It’s AAA’s practice to confirm the information regarding the service call to ensure that it’s correct and this is why he was asked to confirm the information he’d previously given.
We opened the service call and the member was given a projected time of arrival of 10:31 am. At 10:45 am, the projected time of arrival was updated to 12:45 pm but the tow truck driver arrived on location at 12:16 pm.
When the driver discovered there was no transmission, he contacted AAA Colorado Dispatch and was advised that the vehicle was not eligible to be towed under AAA’s policy as it was being taken in to be modified as this is considered a convenience tow. During this and subsequent conversations, Mr. stated that he’d taken the transmission out of the vehicle to have a higher performance transmission installed. In addition, towing the vehicle was a safety concern as there was no transmission in the car to hold up the wires, pipes, etc., and was so low to the ground, if we had towed it, it would have certainly dragged all of the components under the car and they’d likely have broken off. The driver provided AAA Colorado with photos to substantiate this information and decision.
Later in the day, on December 10, Mr. called in to cancel his membership. He was advised that it would be taken care of and that we would send him a cancelation letter. Mr. was not advised he’d get a refund and is not due one as the last payment he made on December 5 was to restart his service as the credit card on his monthly payment plan was declined on September 4, 2018. We are unable to determine if Mr. was sent a letter confirming his cancelation.
AAA Colorado lie most certainly lying. Again I stated the transmission was out on the 9th there was no advisement that they could not tow it. They also towed it to my house months ago without a trans. There was one single wire which Sandler but everything else was in tact. The exhaust was secure to the vehicle as well and again as the vehicle owner if damage does occur and I gave the okay then I’m liable. Triple A at no point updated me on any show up time I have the screenshot from there app showing this. I recurved an update when I called and spoke with a “Tim to which he placed me on a 5 minute hold to come back with they’ll be there in 20 minutes. .” Had triple a told me on the 9th they could not do it I would have called another company. The bottom line is I took off work to have my vehicle moved and wasn’t able to have it moved. Another towing company came and moved it no issues just like when triple A moved it months ago to the shop.
I wish I could give them no star. I called a day before to arrange a pickup. Was told that there would be a record of my arrangement under a specific number. When I called customer service the next day they had no recollection of my number and I had to give them the same info again. After that they scheduled for pickup at 10:31am the tow truck didn’t arrive until 12:31pm. The tow truck then informed me that they could not tow the vehicle because the transmission was removed. Something that both representatives were told on the phone and they told me they covered it. I called to have cancell my membership and they still have not sent me the confirmation email that they said they would send or my money back
Mr. called AAA Colorado on December 9, 2018, requesting a tow from his home to an auto repair facility for December 10, 2018. When Mr. called the next day to activate his service call, we were able to locate the call from December 9 and used this information to create the current service call. It’s AAA’s practice to confirm the information regarding the service call to ensure that it’s correct and this is why he was asked to confirm the information he’d previously given.
We opened the service call and the member was given a projected time of arrival of 10:31 am. At 10:45 am, the projected time of arrival was updated to 12:45 pm but the tow truck driver arrived on location at 12:16 pm.
When the driver discovered there was no transmission, he contacted AAA Colorado Dispatch and was advised that the vehicle was not eligible to be towed under AAA’s policy as it was being taken in to be modified as this is considered a convenience tow. During this and subsequent conversations, Mr. stated that he’d taken the transmission out of the vehicle to have a higher performance transmission installed. In addition, towing the vehicle was a safety concern as there was no transmission in the car to hold up the wires, pipes, etc., and was so low to the ground, if we had towed it, it would have certainly dragged all of the components under the car and they’d likely have broken off. The driver provided AAA Colorado with photos to substantiate this information and decision.
Later in the day, on December 10, Mr. called in to cancel his membership. He was advised that it would be taken care of and that we would send him a cancelation letter. Mr. was not advised he’d get a refund and is not due one as the last payment he made on December 5 was to restart his service as the credit card on his monthly payment plan was declined on September 4, 2018. We are unable to determine if Mr. was sent a letter confirming his cancelation.
AAA Colorado lie most certainly lying. Again I stated the transmission was out on the 9th there was no advisement that they could not tow it. They also towed it to my house months ago without a trans. There was one single wire which Sandler but everything else was in tact. The exhaust was secure to the vehicle as well and again as the vehicle owner if damage does occur and I gave the okay then I’m liable. Triple A at no point updated me on any show up time I have the screenshot from there app showing this. I recurved an update when I called and spoke with a “Tim to which he placed me on a 5 minute hold to come back with they’ll be there in 20 minutes. .” Had triple a told me on the 9th they could not do it I would have called another company. The bottom line is I took off work to have my vehicle moved and wasn’t able to have it moved. Another towing company came and moved it no issues just like when triple A moved it months ago to the shop.
I wish I could give them no star. I called a day before to arrange a pickup. Was told that there would be a record of my arrangement under a specific number. When I called customer service the next day they had no recollection of my number and I had to give them the same info again. After that they scheduled for pickup at 10:31am the tow truck didn’t arrive until 12:31pm. The tow truck then informed me that they could not tow the vehicle because the transmission was removed. Something that both representatives were told on the phone and they told me they covered it. I called to have cancell my membership and they still have not sent me the confirmation email that they said they would send or my money back
Mr. called AAA Colorado on December 9, 2018, requesting a tow from his home to an auto repair facility for December 10, 2018. When Mr. called the next day to activate his service call, we were able to locate the call from December 9 and used this information to create the current service call. It’s AAA’s practice to confirm the information regarding the service call to ensure that it’s correct and this is why he was asked to confirm the information he’d previously given.
We opened the service call and the member was given a projected time of arrival of 10:31 am. At 10:45 am, the projected time of arrival was updated to 12:45 pm but the tow truck driver arrived on location at 12:16 pm.
When the driver discovered there was no transmission, he contacted AAA Colorado Dispatch and was advised that the vehicle was not eligible to be towed under AAA’s policy as it was being taken in to be modified as this is considered a convenience tow. During this and subsequent conversations, Mr. stated that he’d taken the transmission out of the vehicle to have a higher performance transmission installed. In addition, towing the vehicle was a safety concern as there was no transmission in the car to hold up the wires, pipes, etc., and was so low to the ground, if we had towed it, it would have certainly dragged all of the components under the car and they’d likely have broken off. The driver provided AAA Colorado with photos to substantiate this information and decision.
Later in the day, on December 10, Mr. called in to cancel his membership. He was advised that it would be taken care of and that we would send him a cancelation letter. Mr. was not advised he’d get a refund and is not due one as the last payment he made on December 5 was to restart his service as the credit card on his monthly payment plan was declined on September 4, 2018. We are unable to determine if Mr. was sent a letter confirming his cancelation.
AAA Colorado lie most certainly lying. Again I stated the transmission was out on the 9th there was no advisement that they could not tow it. They also towed it to my house months ago without a trans. There was one single wire which Sandler but everything else was in tact. The exhaust was secure to the vehicle as well and again as the vehicle owner if damage does occur and I gave the okay then I’m liable. Triple A at no point updated me on any show up time I have the screenshot from there app showing this. I recurved an update when I called and spoke with a “Tim to which he placed me on a 5 minute hold to come back with they’ll be there in 20 minutes. .” Had triple a told me on the 9th they could not do it I would have called another company. The bottom line is I took off work to have my vehicle moved and wasn’t able to have it moved. Another towing company came and moved it no issues just like when triple A moved it months ago to the shop.
YOU"RE LISTED NUMBER DOESN"T WORK!!!!!!!!!!!!!!!!! IT IS DICONNECTED. NOBODY CAN IN ANY TRIPLE A OFFICE CAN TRANSFER ME TO YOU AND I CANNOT GET A WORKING NUMBER MYSELF
MY KEYS WERE LOCKED IN MY CAR, AND I HAD TO CALL YOU PEOPLE 3 TIMES, EACH TIME I WAS ON HOLD FOR AT LEAST 15 MINUTES. WHEN I WAS FINALLY CONNECTED TO AN AGENT, THEY WOULD TELL ME THAT THEY HAD TO TRANSFER ME TO THE COLORADO OFFICE. THEN THE CALL WOULD END. I LOOKED UP YOUR NUMBER AND CALLED IT MYSELF, AND YOUR NUMBER THAT WAS LISTED ON GOOGLE WAS DISCONNECTED.
WHEN COMPLAINING TO ONE OF YOUR AGENTS, SHE ESSENTIALLY SAID THAT SHE UNDERSTANDS MY FRUSTRATION, BUT CANNOT DO ANYTHING BUT TRY AND TRANSFER AGAIN TO YOUR DISCONNECTED NUMBER.
I HAD TO PAY 100$ FOR A LOCKSMITH TO COME UNLOCK MY CAR FOR ME. SO IF I HAVE TO PAY FOR SOMEBODY ELSE TO HELP ME OUT IN THIS BASIC SITUATION, THEN WTF AM I PAYING YOU PEOPLE FOR.
Unfortunately on the day in question we were experiencing a phone outage caused by ***. We are unable to investigate Mr. complaint with the limited information he provided. We ask that Mr. please call our Membership Satisfaction line directly so we may resolve the issue.
YOU"RE LISTED NUMBER DOESN"T WORK!!!!!!!!!!!!!!!!! IT IS DICONNECTED. NOBODY CAN IN ANY TRIPLE A OFFICE CAN TRANSFER ME TO YOU AND I CANNOT GET A WORKING NUMBER MYSELF
MY KEYS WERE LOCKED IN MY CAR, AND I HAD TO CALL YOU PEOPLE 3 TIMES, EACH TIME I WAS ON HOLD FOR AT LEAST 15 MINUTES. WHEN I WAS FINALLY CONNECTED TO AN AGENT, THEY WOULD TELL ME THAT THEY HAD TO TRANSFER ME TO THE COLORADO OFFICE. THEN THE CALL WOULD END. I LOOKED UP YOUR NUMBER AND CALLED IT MYSELF, AND YOUR NUMBER THAT WAS LISTED ON GOOGLE WAS DISCONNECTED.
WHEN COMPLAINING TO ONE OF YOUR AGENTS, SHE ESSENTIALLY SAID THAT SHE UNDERSTANDS MY FRUSTRATION, BUT CANNOT DO ANYTHING BUT TRY AND TRANSFER AGAIN TO YOUR DISCONNECTED NUMBER.
I HAD TO PAY 100$ FOR A LOCKSMITH TO COME UNLOCK MY CAR FOR ME. SO IF I HAVE TO PAY FOR SOMEBODY ELSE TO HELP ME OUT IN THIS BASIC SITUATION, THEN WTF AM I PAYING YOU PEOPLE FOR.
Unfortunately on the day in question we were experiencing a phone outage caused by ***. We are unable to investigate Mr. complaint with the limited information he provided. We ask that Mr. please call our Membership Satisfaction line directly so we may resolve the issue.
YOU"RE LISTED NUMBER DOESN"T WORK!!!!!!!!!!!!!!!!! IT IS DICONNECTED. NOBODY CAN IN ANY TRIPLE A OFFICE CAN TRANSFER ME TO YOU AND I CANNOT GET A WORKING NUMBER MYSELF
MY KEYS WERE LOCKED IN MY CAR, AND I HAD TO CALL YOU PEOPLE 3 TIMES, EACH TIME I WAS ON HOLD FOR AT LEAST 15 MINUTES. WHEN I WAS FINALLY CONNECTED TO AN AGENT, THEY WOULD TELL ME THAT THEY HAD TO TRANSFER ME TO THE COLORADO OFFICE. THEN THE CALL WOULD END. I LOOKED UP YOUR NUMBER AND CALLED IT MYSELF, AND YOUR NUMBER THAT WAS LISTED ON GOOGLE WAS DISCONNECTED.
WHEN COMPLAINING TO ONE OF YOUR AGENTS, SHE ESSENTIALLY SAID THAT SHE UNDERSTANDS MY FRUSTRATION, BUT CANNOT DO ANYTHING BUT TRY AND TRANSFER AGAIN TO YOUR DISCONNECTED NUMBER.
I HAD TO PAY 100$ FOR A LOCKSMITH TO COME UNLOCK MY CAR FOR ME. SO IF I HAVE TO PAY FOR SOMEBODY ELSE TO HELP ME OUT IN THIS BASIC SITUATION, THEN WTF AM I PAYING YOU PEOPLE FOR.
Unfortunately on the day in question we were experiencing a phone outage caused by ***. We are unable to investigate Mr. complaint with the limited information he provided. We ask that Mr. please call our Membership Satisfaction line directly so we may resolve the issue.
I was very impressed with the speed and courtesy of assistance. Technician Noah Rael arrived with 15 minutes of my call and a full 30 minutes before the ETA provided. He was very knowledgeable, and took the time to charge and then test my original battery before suggesting a course of action. Best of all, he had a replacement battery on hand in his vehicle and was able to complete installation in a matter of minutes. I was back on the road less than an hour from the time I dialed for help. Amazing convenience!
I was very impressed with the speed and courtesy of assistance. Technician Noah Rael arrived with 15 minutes of my call and a full 30 minutes before the ETA provided. He was very knowledgeable, and took the time to charge and then test my original battery before suggesting a course of action. Best of all, he had a replacement battery on hand in his vehicle and was able to complete installation in a matter of minutes. I was back on the road less than an hour from the time I dialed for help. Amazing convenience!
I was very impressed with the speed and courtesy of assistance. Technician Noah Rael arrived with 15 minutes of my call and a full 30 minutes before the ETA provided. He was very knowledgeable, and took the time to charge and then test my original battery before suggesting a course of action. Best of all, he had a replacement battery on hand in his vehicle and was able to complete installation in a matter of minutes. I was back on the road less than an hour from the time I dialed for help. Amazing convenience!
Horrible customer service and very poor response time. My car would not start and I called AAA at 6:30 p.m. They said they would have someone text me when they are on their way and estimated 1 hour. After an hour and a half I tried to call AAA to find out when to expect someone and they said they should have already been there. I told they were not and AAA could not provide an eta. I walked home and got a call from AAA at 9:00 p.m. that night to say they would be sending someone out soon.
Horrible customer service and very poor response time. My car would not start and I called AAA at 6:30 p.m. They said they would have someone text me when they are on their way and estimated 1 hour. After an hour and a half I tried to call AAA to find out when to expect someone and they said they should have already been there. I told they were not and AAA could not provide an eta. I walked home and got a call from AAA at 9:00 p.m. that night to say they would be sending someone out soon.
Horrible customer service and very poor response time. My car would not start and I called AAA at 6:30 p.m. They said they would have someone text me when they are on their way and estimated 1 hour. After an hour and a half I tried to call AAA to find out when to expect someone and they said they should have already been there. I told they were not and AAA could not provide an eta. I walked home and got a call from AAA at 9:00 p.m. that night to say they would be sending someone out soon.
On Monday September 24, 2018 I called to request a road services assistant. After talking with the employee who couldn't give a service I requested to talk to his manager "Tim" who instead to help start to make fun of me
First, he said he didn't understand me and make fun of me because I don't speak the correct english so I have to spell every single word
Second, he denied several time transfer me to his manager, he assure that he is the highest level of AAA
Third, he asking me several time if there something he can help me. I request again to transfer to his boss, manager or somebody who can understand english. And he denied told me that he is the highest level still saying that he didn't understand
Fourth, I made a complaint directly to AAA and figured out that "Tim" is just a Team Lead.
Fifth, I never get the service I supposed I paid for the membership
Thanks
contacted AAA on September 24, 2018 for assistance with a jump start. She wanted to have an unattended tow and we explained that was against company policy. Ms. wanted to speak with a supervisor, so she was transferred to a Lead Agent. The Lead had difficulty understanding her and this led to an escalated conversation. Later that day, she filed a complaint through Membership Services and it was forwarded to the Member Satisfaction Specialist. The Member Satisfaction Specialist emailed the member at her request and apologized for the confrontation with the Lead Agent. Ms. was apologized to and assured multiple times that the issue was being taken very seriously and was being addressed.
Ms. was also offered a year’s membership for herself and the associate on her account at no charge so that she could, if she needed another service call, see that AAA is serious about providing excellent service. Ms. declined our offer of the free membership and stated she didn’t want anything from us.
Ms. asked for the phone recordings and internal documents and she was advised we do not provide that information. She then escalated higher and was in contact with the VP of Automotive and Membership Services who apologized and reiterated our position of addressing the issue.
Complaint: ***
I am rejecting this response because:
First: the VP contact me because they ignored my first contact
Second: they didn't offer me one year free membership , they asked me is the free membership is ok for me. my answer of course it was I didn't do this for get free things
Third: I asked for the phone record where team lead who AAA protect is making fun of me, told me the my english is incorrect, denied transfer to his boss because he was the highest level at AAA, and also denied help me with my car
is very sad how this business deal with the costumer, I also send a email the AAA is acting against the Civil Rights Act of1964 prohibits discrimination and guarantees all person the right to full and equal enjoyment of the goods, services etc. of course they didn't answer because I didn't sent the email twice. they said I have a free membership I don't think so I don't have anything that said in my hand
my request is still the same: phone record, name of the employee Tim (who said is the Highest level of AAA) so I can make it public and I can aware all the costumer and the contact of the real highest level of AAA.
Sincerely
On Monday September 24, 2018 I called to request a road services assistant. After talking with the employee who couldn't give a service I requested to talk to his manager "Tim" who instead to help start to make fun of me
First, he said he didn't understand me and make fun of me because I don't speak the correct english so I have to spell every single word
Second, he denied several time transfer me to his manager, he assure that he is the highest level of AAA
Third, he asking me several time if there something he can help me. I request again to transfer to his boss, manager or somebody who can understand english. And he denied told me that he is the highest level still saying that he didn't understand
Fourth, I made a complaint directly to AAA and figured out that "Tim" is just a Team Lead.
Fifth, I never get the service I supposed I paid for the membership
Thanks
contacted AAA on September 24, 2018 for assistance with a jump start. She wanted to have an unattended tow and we explained that was against company policy. Ms. wanted to speak with a supervisor, so she was transferred to a Lead Agent. The Lead had difficulty understanding her and this led to an escalated conversation. Later that day, she filed a complaint through Membership Services and it was forwarded to the Member Satisfaction Specialist. The Member Satisfaction Specialist emailed the member at her request and apologized for the confrontation with the Lead Agent. Ms. was apologized to and assured multiple times that the issue was being taken very seriously and was being addressed.
Ms. was also offered a year’s membership for herself and the associate on her account at no charge so that she could, if she needed another service call, see that AAA is serious about providing excellent service. Ms. declined our offer of the free membership and stated she didn’t want anything from us.
Ms. asked for the phone recordings and internal documents and she was advised we do not provide that information. She then escalated higher and was in contact with the VP of Automotive and Membership Services who apologized and reiterated our position of addressing the issue.
Complaint: ***
I am rejecting this response because:
First: the VP contact me because they ignored my first contact
Second: they didn't offer me one year free membership , they asked me is the free membership is ok for me. my answer of course it was I didn't do this for get free things
Third: I asked for the phone record where team lead who AAA protect is making fun of me, told me the my english is incorrect, denied transfer to his boss because he was the highest level at AAA, and also denied help me with my car
is very sad how this business deal with the costumer, I also send a email the AAA is acting against the Civil Rights Act of1964 prohibits discrimination and guarantees all person the right to full and equal enjoyment of the goods, services etc. of course they didn't answer because I didn't sent the email twice. they said I have a free membership I don't think so I don't have anything that said in my hand
my request is still the same: phone record, name of the employee Tim (who said is the Highest level of AAA) so I can make it public and I can aware all the costumer and the contact of the real highest level of AAA.
Sincerely
On Monday September 24, 2018 I called to request a road services assistant. After talking with the employee who couldn't give a service I requested to talk to his manager "Tim" who instead to help start to make fun of me
First, he said he didn't understand me and make fun of me because I don't speak the correct english so I have to spell every single word
Second, he denied several time transfer me to his manager, he assure that he is the highest level of AAA
Third, he asking me several time if there something he can help me. I request again to transfer to his boss, manager or somebody who can understand english. And he denied told me that he is the highest level still saying that he didn't understand
Fourth, I made a complaint directly to AAA and figured out that "Tim" is just a Team Lead.
Fifth, I never get the service I supposed I paid for the membership
Thanks
contacted AAA on September 24, 2018 for assistance with a jump start. She wanted to have an unattended tow and we explained that was against company policy. Ms. wanted to speak with a supervisor, so she was transferred to a Lead Agent. The Lead had difficulty understanding her and this led to an escalated conversation. Later that day, she filed a complaint through Membership Services and it was forwarded to the Member Satisfaction Specialist. The Member Satisfaction Specialist emailed the member at her request and apologized for the confrontation with the Lead Agent. Ms. was apologized to and assured multiple times that the issue was being taken very seriously and was being addressed.
Ms. was also offered a year’s membership for herself and the associate on her account at no charge so that she could, if she needed another service call, see that AAA is serious about providing excellent service. Ms. declined our offer of the free membership and stated she didn’t want anything from us.
Ms. asked for the phone recordings and internal documents and she was advised we do not provide that information. She then escalated higher and was in contact with the VP of Automotive and Membership Services who apologized and reiterated our position of addressing the issue.
Complaint: ***
I am rejecting this response because:
First: the VP contact me because they ignored my first contact
Second: they didn't offer me one year free membership , they asked me is the free membership is ok for me. my answer of course it was I didn't do this for get free things
Third: I asked for the phone record where team lead who AAA protect is making fun of me, told me the my english is incorrect, denied transfer to his boss because he was the highest level at AAA, and also denied help me with my car
is very sad how this business deal with the costumer, I also send a email the AAA is acting against the Civil Rights Act of1964 prohibits discrimination and guarantees all person the right to full and equal enjoyment of the goods, services etc. of course they didn't answer because I didn't sent the email twice. they said I have a free membership I don't think so I don't have anything that said in my hand
my request is still the same: phone record, name of the employee Tim (who said is the Highest level of AAA) so I can make it public and I can aware all the costumer and the contact of the real highest level of AAA.
Sincerely
This evening, I had a flat tire driving home from work. I was on C-470 and called AAA Colorado immediately. I have been a member of AAA Colorado for the past 11 years, as I had a stroke, a knee replacement and exceptional difficult getting up and down. After calling and waiting 10-15 minutes with no response, I called again to be informed that "someone should have called". After providing my information again, I was placed on hold and informed someone would be out in approximately 35 minutes. At 35 minutes, still no one showed. Although very difficult, I was able to remove the tire and replace it with the spare, ruining a pair of clothes. Once completed, I called and requested that I be removed from any further contact with AAA. Of note, no one ever showed up, and had I not taken the time to change my tire, I am not sure anyone ever would have. (I waited a total of approximately an hour and 20 minutes). I will not be renewing my membership as I see no value in the false sense of security AAA provides. Over the past 15+ years, (I was a member in another state for a couple years), this has happened twice now. I want others to know of my experience to avoid the same sort of issue(s) in the future.
We are very sorry to hear about Mr. poor service. We have contacted Mr. and are working to resolve the issue.
This evening, I had a flat tire driving home from work. I was on C-470 and called AAA Colorado immediately. I have been a member of AAA Colorado for the past 11 years, as I had a stroke, a knee replacement and exceptional difficult getting up and down. After calling and waiting 10-15 minutes with no response, I called again to be informed that "someone should have called". After providing my information again, I was placed on hold and informed someone would be out in approximately 35 minutes. At 35 minutes, still no one showed. Although very difficult, I was able to remove the tire and replace it with the spare, ruining a pair of clothes. Once completed, I called and requested that I be removed from any further contact with AAA. Of note, no one ever showed up, and had I not taken the time to change my tire, I am not sure anyone ever would have. (I waited a total of approximately an hour and 20 minutes). I will not be renewing my membership as I see no value in the false sense of security AAA provides. Over the past 15+ years, (I was a member in another state for a couple years), this has happened twice now. I want others to know of my experience to avoid the same sort of issue(s) in the future.
We are very sorry to hear about Mr. poor service. We have contacted Mr. and are working to resolve the issue.
This evening, I had a flat tire driving home from work. I was on C-470 and called AAA Colorado immediately. I have been a member of AAA Colorado for the past 11 years, as I had a stroke, a knee replacement and exceptional difficult getting up and down. After calling and waiting 10-15 minutes with no response, I called again to be informed that "someone should have called". After providing my information again, I was placed on hold and informed someone would be out in approximately 35 minutes. At 35 minutes, still no one showed. Although very difficult, I was able to remove the tire and replace it with the spare, ruining a pair of clothes. Once completed, I called and requested that I be removed from any further contact with AAA. Of note, no one ever showed up, and had I not taken the time to change my tire, I am not sure anyone ever would have. (I waited a total of approximately an hour and 20 minutes). I will not be renewing my membership as I see no value in the false sense of security AAA provides. Over the past 15+ years, (I was a member in another state for a couple years), this has happened twice now. I want others to know of my experience to avoid the same sort of issue(s) in the future.
We are very sorry to hear about Mr. poor service. We have contacted Mr. and are working to resolve the issue.
AAA Membership holder for 7 years, went to use my 100 free miles of towing to a destination of consumers choice and was told by customer service the address where I was towing was unacceptable and I have to pay COD ( My husband was getting the vehicle on *** ( near Auto Crushers)e He was meeting the tow truck guy. I purchased t a membership with road side assistance, and my choice about towing, vacationing, purchasing etc., I was treated by 2 Supervisors ( Tim C and customer service, that they only tow to residence and or repair shop. ( Which is absolutely wrong) as I used the towing service in the past and had it towed 100 miles to a convenient store parking Lot off of I-25. They refuse to pick up my vehicle at my home and tow it where I asked it to be towed. This is advertising deception, and personal judgement. It is my decision where I want to my vehicle towed. In the 7 years I think I used AAA service twice. We even attempted to change the location satisfy AAA underwriting dept., but that was also a judgement against me and my decisions for repair/salvage of my vehicle, which should never have been an issue.
When Mrs. called AAA Emergency Roadside Assistance on May 11, she stated she was going to sell the vehicle and wanted it towed first to a salvage yard and on a subsequent call to a parking lot so it could be driven to the salvage yard . She was advised by an agent and two supervisors that we do not tow non-
disabled vehicles she chose to cancel her membership with AAA. Our policy, which is available online, specifically states that vehicles must be disabled in order to be towed.
We appreciated Mrs. feedback and valued her as a AAA member and contacted her on June 7 and offered to restore the membership at no charge for a year and to reimburse her for the cost of towing the vehicle. She declined the offer but was provided with contact information should she chose to accept the
offer.
We regret any inconvenience Mrs. may have experienced and appreciate her feedback as AAA strives to provide our members with exceptional service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. AAA manager called me and ageeed that the brochure is misleading and they are going to work together with there Dept. To recommend making it more clear and honest how they promote advertising for membership. The manager was upset and expressed her aoogies and agreed it was a shame what I experienced . I appreciate the effort and compassion, but ready had purchased new membership from another company to cover our family roadside assistance. Thank You.
Sincerely