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AAA Colorado Rating
Address: 6061 S Willow Dr Ste 100, Greenwood Village, Colorado, United States, 80111-5157
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+1 (303) 300-7710 +1 (303) 782-9491 |
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AAA Membership holder for 7 years, went to use my 100 free miles of towing to a destination of consumers choice and was told by customer service the address where I was towing was unacceptable and I have to pay COD ( My husband was getting the vehicle on *** ( near Auto Crushers)e He was meeting the tow truck guy. I purchased t a membership with road side assistance, and my choice about towing, vacationing, purchasing etc., I was treated by 2 Supervisors ( Tim C and customer service, that they only tow to residence and or repair shop. ( Which is absolutely wrong) as I used the towing service in the past and had it towed 100 miles to a convenient store parking Lot off of I-25. They refuse to pick up my vehicle at my home and tow it where I asked it to be towed. This is advertising deception, and personal judgement. It is my decision where I want to my vehicle towed. In the 7 years I think I used AAA service twice. We even attempted to change the location satisfy AAA underwriting dept., but that was also a judgement against me and my decisions for repair/salvage of my vehicle, which should never have been an issue.
When Mrs. called AAA Emergency Roadside Assistance on May 11, she stated she was going to sell the vehicle and wanted it towed first to a salvage yard and on a subsequent call to a parking lot so it could be driven to the salvage yard . She was advised by an agent and two supervisors that we do not tow non-
disabled vehicles she chose to cancel her membership with AAA. Our policy, which is available online, specifically states that vehicles must be disabled in order to be towed.
We appreciated Mrs. feedback and valued her as a AAA member and contacted her on June 7 and offered to restore the membership at no charge for a year and to reimburse her for the cost of towing the vehicle. She declined the offer but was provided with contact information should she chose to accept the
offer.
We regret any inconvenience Mrs. may have experienced and appreciate her feedback as AAA strives to provide our members with exceptional service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. AAA manager called me and ageeed that the brochure is misleading and they are going to work together with there Dept. To recommend making it more clear and honest how they promote advertising for membership. The manager was upset and expressed her aoogies and agreed it was a shame what I experienced . I appreciate the effort and compassion, but ready had purchased new membership from another company to cover our family roadside assistance. Thank You.
Sincerely
AAA Membership holder for 7 years, went to use my 100 free miles of towing to a destination of consumers choice and was told by customer service the address where I was towing was unacceptable and I have to pay COD ( My husband was getting the vehicle on *** ( near Auto Crushers)e He was meeting the tow truck guy. I purchased t a membership with road side assistance, and my choice about towing, vacationing, purchasing etc., I was treated by 2 Supervisors ( Tim C and customer service, that they only tow to residence and or repair shop. ( Which is absolutely wrong) as I used the towing service in the past and had it towed 100 miles to a convenient store parking Lot off of I-25. They refuse to pick up my vehicle at my home and tow it where I asked it to be towed. This is advertising deception, and personal judgement. It is my decision where I want to my vehicle towed. In the 7 years I think I used AAA service twice. We even attempted to change the location satisfy AAA underwriting dept., but that was also a judgement against me and my decisions for repair/salvage of my vehicle, which should never have been an issue.
When Mrs. called AAA Emergency Roadside Assistance on May 11, she stated she was going to sell the vehicle and wanted it towed first to a salvage yard and on a subsequent call to a parking lot so it could be driven to the salvage yard . She was advised by an agent and two supervisors that we do not tow non-
disabled vehicles she chose to cancel her membership with AAA. Our policy, which is available online, specifically states that vehicles must be disabled in order to be towed.
We appreciated Mrs. feedback and valued her as a AAA member and contacted her on June 7 and offered to restore the membership at no charge for a year and to reimburse her for the cost of towing the vehicle. She declined the offer but was provided with contact information should she chose to accept the
offer.
We regret any inconvenience Mrs. may have experienced and appreciate her feedback as AAA strives to provide our members with exceptional service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. AAA manager called me and ageeed that the brochure is misleading and they are going to work together with there Dept. To recommend making it more clear and honest how they promote advertising for membership. The manager was upset and expressed her aoogies and agreed it was a shame what I experienced . I appreciate the effort and compassion, but ready had purchased new membership from another company to cover our family roadside assistance. Thank You.
Sincerely
This is the biggest waste of money ever. I have called the five times in three years. They have showed up once and I still had to have a neighbor help me get my car home. They usually take forever to respond. (last time I waited over an hour and when the guy got there he was unable to help me at all. Save your money for cabfair because AAA is absolutely undependable.
This is the biggest waste of money ever. I have called the five times in three years. They have showed up once and I still had to have a neighbor help me get my car home. They usually take forever to respond. (last time I waited over an hour and when the guy got there he was unable to help me at all. Save your money for cabfair because AAA is absolutely undependable.
This is the biggest waste of money ever. I have called the five times in three years. They have showed up once and I still had to have a neighbor help me get my car home. They usually take forever to respond. (last time I waited over an hour and when the guy got there he was unable to help me at all. Save your money for cabfair because AAA is absolutely undependable.
My wife and I purchased a vacation trip to Cancun with travel insurance from AAA and two other future cruises. On the first nite in Cancun my wife was very ill and was hospitalized in ICU. When I reached out veto the AAA agent, her office told me that she is too busy to take my emergency call. She indicated that she will call back when she is not too busy. Her office knew my problem and the seriousness of my wife's condition. When we came home she claimed shew contacted the insurance carriers.It turned out that she gave the carriers and myself wrong data to settle over $30,000 in claims. When we contacted her supervisor we got more excuses. Over thirty emails were exchanged. To date all we have are excusers!!!!!!
My wife and I purchased a vacation trip to Cancun with travel insurance from AAA and two other future cruises. On the first nite in Cancun my wife was very ill and was hospitalized in ICU. When I reached out veto the AAA agent, her office told me that she is too busy to take my emergency call. She indicated that she will call back when she is not too busy. Her office knew my problem and the seriousness of my wife's condition. When we came home she claimed shew contacted the insurance carriers.It turned out that she gave the carriers and myself wrong data to settle over $30,000 in claims. When we contacted her supervisor we got more excuses. Over thirty emails were exchanged. To date all we have are excusers!!!!!!
My wife and I purchased a vacation trip to Cancun with travel insurance from AAA and two other future cruises. On the first nite in Cancun my wife was very ill and was hospitalized in ICU. When I reached out veto the AAA agent, her office told me that she is too busy to take my emergency call. She indicated that she will call back when she is not too busy. Her office knew my problem and the seriousness of my wife's condition. When we came home she claimed shew contacted the insurance carriers.It turned out that she gave the carriers and myself wrong data to settle over $30,000 in claims. When we contacted her supervisor we got more excuses. Over thirty emails were exchanged. To date all we have are excusers!!!!!!
The worst customer service I have ever encountered!
The worst customer service I have ever encountered!
The worst customer service I have ever encountered!
Andrew *** from *** provided service for AAA when I got a flat tire. He was prompt, efficient, and knowledgeable. Mr. asked the right questions and expressed genuine concern regarding my travel plans. He was an excellent representative for AAA.
Andrew *** from *** provided service for AAA when I got a flat tire. He was prompt, efficient, and knowledgeable. Mr. asked the right questions and expressed genuine concern regarding my travel plans. He was an excellent representative for AAA.
Andrew *** from *** provided service for AAA when I got a flat tire. He was prompt, efficient, and knowledgeable. Mr. asked the right questions and expressed genuine concern regarding my travel plans. He was an excellent representative for AAA.
The gentleman that came out to Palmer Lake about 7:00 PM on that very dark Saturday,Dec. 9th was just EXCELLENT!! He "rescued" my new Subaru from a really tricky position and pulled it out with NO damage to body or undercarriage. When I took it to the Subaru dealership for a look-see, even they said he had done a FABULOUS job. I was in such a tizzy that night, I regret I didn't get his name. Again, please make sure he gets a copy of this note. Appreciatively, B. Carlson
The gentleman that came out to Palmer Lake about 7:00 PM on that very dark Saturday,Dec. 9th was just EXCELLENT!! He "rescued" my new Subaru from a really tricky position and pulled it out with NO damage to body or undercarriage. When I took it to the Subaru dealership for a look-see, even they said he had done a FABULOUS job. I was in such a tizzy that night, I regret I didn't get his name. Again, please make sure he gets a copy of this note. Appreciatively, B. Carlson
The gentleman that came out to Palmer Lake about 7:00 PM on that very dark Saturday,Dec. 9th was just EXCELLENT!! He "rescued" my new Subaru from a really tricky position and pulled it out with NO damage to body or undercarriage. When I took it to the Subaru dealership for a look-see, even they said he had done a FABULOUS job. I was in such a tizzy that night, I regret I didn't get his name. Again, please make sure he gets a copy of this note. Appreciatively, B. Carlson
I used by AAA membership to have a vehicle with a flat tire towed to my house. The towing company did not tow the car correctly and the brand new tire which had screw in it was drug to my house and the tread was worn off. I have made several attempts to contact someone to start the claims process. ( calls and emails to the person who handles the process and then to her supervisor. ) I have not received a response. This incident happened on 11/01/17 and the first call to report the incident was made 15 minutes after the driver left the car. We had to replace a tire that we had just purchased 2 week prior because the damaged caused by the tow was not covered by the warranty
We have received the damage claim, have contacted the member and are processing a check for the damages.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I used by AAA membership to have a vehicle with a flat tire towed to my house. The towing company did not tow the car correctly and the brand new tire which had screw in it was drug to my house and the tread was worn off. I have made several attempts to contact someone to start the claims process. ( calls and emails to the person who handles the process and then to her supervisor. ) I have not received a response. This incident happened on 11/01/17 and the first call to report the incident was made 15 minutes after the driver left the car. We had to replace a tire that we had just purchased 2 week prior because the damaged caused by the tow was not covered by the warranty
We have received the damage claim, have contacted the member and are processing a check for the damages.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I used by AAA membership to have a vehicle with a flat tire towed to my house. The towing company did not tow the car correctly and the brand new tire which had screw in it was drug to my house and the tread was worn off. I have made several attempts to contact someone to start the claims process. ( calls and emails to the person who handles the process and then to her supervisor. ) I have not received a response. This incident happened on 11/01/17 and the first call to report the incident was made 15 minutes after the driver left the car. We had to replace a tire that we had just purchased 2 week prior because the damaged caused by the tow was not covered by the warranty
We have received the damage claim, have contacted the member and are processing a check for the damages.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely