I am writing in follow up to acknowledge the receipt of this complaint that was filed on February 19, with your officethe member was advised she will be refunded for the cost of the AA batteryThank you for contacting usPlease feel free to call me with any questions
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below have yet to receive my $ Regards, [redacted]
I write to acknowledge the rejection / rebuttal from this AAA member.Although I understand that this was not the answer you were hoping to receive, unfortunately, this is a firm policy with the Club
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.]To whom this may concern, I did not knowingly let my membership lapseI never received and correspondence or email or phone communication stating that my membership lapsedAgain I could see if I didn't have auto pay and I never sent out a check, but I did hav autopay and have had an year plus membership without any problemI also stated that just used road side assistance in May and should have been told then that my membership had lapseThis is also negligence on aaaI'm an also very appalled that aaa is not willing to take care of and dedicated year plus member over an obvious oversightI'm not satisfied with this resultI am only asking to reinstate my plus membership Regards, [redacted] ***
I write in response to this members service complaint.I will have a member of my team review the details of this particular callHowever, should the member wish to call and speak with someone in my department, please call ###-###-#### for assistance
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
To resolve this issue, all they did was apologize to me in a formal letter and AAA implied that because I did not want police presence, I was safeIf I say I am in the middle of the road with my hazards on, it should mean to them that they should arrive to me as soon as possibleIt became an unsafe situation for me after my battery died and my hazards turned off because I was waiting so long for themFrom there, I was left standing out in the cold and pouring rain directing cars around me due to the fact they took three hours to come assist meThey also assured to me that they spoke to a management team about the quality standards they set for service deliverySo far, this does not rectify the situation I experienced and by no means, makes up for the bad service that I pay for yearly.
Regards,
*** ***
I write in response to the rebuttal submitted by this AAA memberOnce we have had an opportunity to review this matter with those who were directly involved, we will contact the member with the final resolution
Revdex.com:I have reviewed the
response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** I am rejecting this because AAA did not do anything about this yetThey have called me to tell me they are "looking into it"Also, ever since I sent in the complaint, I am getting ads and spam e-mails from AAA about their business without ever actually subscribing to themvery annoying.Regards,*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
As a consumer longtime member of yours,, it is your responsibilty to ensure you have investigated and thourougly reviewed all facts regarding the complaint, which you have failed to doFACT I, THE CONSUMER NEVER RECEIVED notification that my membership had lapse, obviously it is possible that it failed to be delivered to the addressFact I used and was authorized for road side assistance on May 12th, during the expiration dateAaa failed to make an attempt at that time to notify me that my membership lapsedFact I was signed up with auto pay for the last eight years without any prior discrepancies on my membershipFact I would have never known my membership if I didn't go to the branch to make a purchaseFact aaa policy states that u have months after a lapse to make payment to restore same membershipSo I missed it by a month, which brings ip the question, why I n six months was there no communication through phone, email or mail stating that my account was still lapseAfter reviewing all the facts after the investigation its clear that an exception can be made for your consers members, instead of the generic no
Regards,
*** ***
I write in reply to acknowledge this members concern about his membership that lapsed for non payment.Our policy states: "If you cancel or let your Plur or Premier Membership lapse and wish to rejoin, you may only rejoin as a Basic Member"Regrettably, this is a firm policy that is strictly adhered
to
I write in reply to acknowledge the receipt of this AAA members concernI will insure that this case is reviewed with the appropriate personnel and we will follow up directly with our member
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in
reference to complaint #***
I did not receive any calls from themI would like to communicate with them via email about this
Regards,
*** ***
I am writing in follow up to acknowledge the receipt of this complaint that was filed on February 19, with your officethe member was advised she will be refunded for the cost of the AA batteryThank you for contacting usPlease feel free to call me with any questions
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
I write in reply to acknowledge the receipt of this concern.We will contact Ms[redacted] directly regarding this matter
I write in reply to acknowledge Mr [redacted] 's complaintWe have reached out to him directly to resolve this matter
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below have yet to receive my $ Regards, [redacted]
I write in reply to acknowledge the receipt of this concernWe will contact [redacted] regarding this matter
We will contact our member to resolve this matter
I write to acknowledge the rejection / rebuttal from this AAA member.Although I understand that this was not the answer you were hoping to receive, unfortunately, this is a firm policy with the Club
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.]To whom this may concern, I did not knowingly let my membership lapseI never received and correspondence or email or phone communication stating that my membership lapsedAgain I could see if I didn't have auto pay and I never sent out a check, but I did hav autopay and have had an year plus membership without any problemI also stated that just used road side assistance in May and should have been told then that my membership had lapseThis is also negligence on aaaI'm an also very appalled that aaa is not willing to take care of and dedicated year plus member over an obvious oversightI'm not satisfied with this resultI am only asking to reinstate my plus membership Regards, [redacted] ***
This matter has been resolvedcheck has been re-issued to [redacted] ***
I write in response to this members service complaint.I will have a member of my team review the details of this particular callHowever, should the member wish to call and speak with someone in my department, please call ###-###-#### for assistance
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
To resolve this issue, all they did was apologize to me in a formal letter and AAA implied that because I did not want police presence, I was safeIf I say I am in the middle of the road with my hazards on, it should mean to them that they should arrive to me as soon as possibleIt became an unsafe situation for me after my battery died and my hazards turned off because I was waiting so long for themFrom there, I was left standing out in the cold and pouring rain directing cars around me due to the fact they took three hours to come assist meThey also assured to me that they spoke to a management team about the quality standards they set for service deliverySo far, this does not rectify the situation I experienced and by no means, makes up for the bad service that I pay for yearly.
Regards,
*** ***
I write in reply to acknowledge the receipt of this AAA members concerns. We have spoke with the member directly regarding this matter
I write in response to the rebuttal submitted by this AAA memberOnce we have had an opportunity to review this matter with those who were directly involved, we will contact the member with the final resolution
Revdex.com:I have reviewed the
response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** I am rejecting this because AAA did not do anything about this yetThey have called me to tell me they are "looking into it"Also, ever since I sent in the complaint, I am getting ads and spam e-mails from AAA about their business without ever actually subscribing to themvery annoying.Regards,*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
As a consumer longtime member of yours,, it is your responsibilty to ensure you have investigated and thourougly reviewed all facts regarding the complaint, which you have failed to doFACT I, THE CONSUMER NEVER RECEIVED notification that my membership had lapse, obviously it is possible that it failed to be delivered to the addressFact I used and was authorized for road side assistance on May 12th, during the expiration dateAaa failed to make an attempt at that time to notify me that my membership lapsedFact I was signed up with auto pay for the last eight years without any prior discrepancies on my membershipFact I would have never known my membership if I didn't go to the branch to make a purchaseFact aaa policy states that u have months after a lapse to make payment to restore same membershipSo I missed it by a month, which brings ip the question, why I n six months was there no communication through phone, email or mail stating that my account was still lapseAfter reviewing all the facts after the investigation its clear that an exception can be made for your consers members, instead of the generic no
Regards,
*** ***
I write in reply to acknowledge this members concern about his membership that lapsed for non payment.Our policy states: "If you cancel or let your Plur or Premier Membership lapse and wish to rejoin, you may only rejoin as a Basic Member"Regrettably, this is a firm policy that is strictly adhered
to
I write in reply to acknowledge the receipt of this AAA members concernI will insure that this case is reviewed with the appropriate personnel and we will follow up directly with our member
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in
reference to complaint #***
I did not receive any calls from themI would like to communicate with them via email about this
Regards,
*** ***
We have reached out to the member directly on two occasions to resolve this. Thank you.