I already called on the phone and waited for 3 hours without any resolution. I will only call back if you provide a direct number to a human that is going to resolve this.
Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
have yet to receive my $120.00
Regards,
[redacted]
I write in reply to acknowledge the receipt of this members concern.We are currently in the process of reviewing tis matter further and have committed to following up with him by Friday of this week.
I write to acknowledge this members rejection to the acknowledgement of his concerns.Once we have completed a review of the situation, we will reach out to the member and discuss it with him
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Hi my name is [redacted] and I had filed a complaint against AAA northeast about a problem I had and they told me that they are gonna refund me with $71 and I never got the money so if you could please see whats going on Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and...
have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
The response from the business is just a notification that they are looking into the matter, not a resolution.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Once again the called and instructed me to call them back on an 800 number that does not work outside of their local service area. Sure I can call when I get back home to RI but the whole point of having the service is for peace of mind when I am traveling. I need to be able to contact them and get service when I am not home so apparently I have to find a different company that will offer nationwide coverage. Dear Mr. [redacted], I am writing in follow up to a concern we received regarding your AAA membership. Please contact me at your earliest convenience at [redacted] ext[redacted] Thank you, [redacted]| Counselor, Member RelationsAAA Northeast | [redacted] | [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Good afternoon I still have not heard anything from Triple-A on the settlement that they had a fit could you please check with them againThank you, [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Again, I am very unhappy with AAA denying the damage that their driver caused to my vehicle as well as do not appreciate the driver and staff lying about taking pictures of the damage. I would like to have Revdex.com become involved to resolve my complaint and assist me with getting my car fixed.
Regards,
[redacted]
I am writing to acknowledge the receipt of this members concern.I am aware that the member has spoken to an employee in our Member Relations department this morning.
I write in reply to acknowledge the receipt of this concern.The member was told on May 11, 2016, that she needed to sign and return a document to us, before the address would be officially changed. A fax was sent out with the new address on May 24, 2016 but, it would not be...
officially changed without her returning the form with her signature. And without that signature we would not send any bills/notices to the new address. It is unclear to me why the member is seeking a refund of $60.00, when she was only charged $23.00 of which, $7.98 is being refunded. If you feel as though we have misunderstood your premise, kindly let me know.
I write in reply to your complaint with the Revdex.com.I'm sorry to hear that you have had such a poor experience. It appears that the offers of a gift card and a 10 year membership and your address, that you are an AAA Northern New England. We are AAA Northeast, based in Providence...
RI.Therefore, please call [redacted] for further assistance.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted] They have dropped the charges but they did NOT CLOSE the account as asked.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
This will obviously be an open issue until compensation is reached and repairs completed. My point of asking you who is paying to have the car torn apart for pictures to be taken is now justified because you obviously weren't planning on doing so... I can easily take the tire off to get clear pictures of the wheel rotor hub and remove the brake rotor to show how the long wheel hub bolt destroyed the emergency brake package. I wish this was accomplished the first time when I asked if the wheel needed to be taken off. The hub can not be replaced with out the rear axle bearing coming off. This is why is such a costly repair for a simple lug bolt... I will await correspondence from [redacted] to set up a time and date he can come to my house so I can have the car prepared. There is a police report on file with the Mass State police during the time off the incident. I will consider this closed and accepted by me once this matter is resolved, and again, it has been 1.5 months.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]..
As I have explained in my previous message, your technician said that the iDrive controller was not functioning because the vehicle was trying to conserve power after it was initially jumped. This explains why I did not immediately report the issue. Your technician also stated that the battery was still good and did not need to be replaced. However, my car was not able to start on its own after two additional jumps. At that time I decided to take the car to my mechanic. I relied on your technician's assessment that the battery did not need to be replaced and that the iDrive controller was not functioning because the car was conserving energy while the battery was recharging over a period of time. I hope this explains why my claim was reported at a later date after the initial damage. With all due respect relative to the sub-contractor, the service was provided by AAA and any of its sub-contractors are AAA's responsibility.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I will give the AAA the time needed to research this. Looking forward to a speedy resolution.
Regards,
[redacted]
I already called on the phone and waited for 3 hours without any resolution. I will only call back if you provide a direct number to a human that is going to resolve this.
Regards,
[redacted]
I write in reply to acknowledge Mr. [redacted]'s complaint. We have reached out to him directly to resolve this matter.
Better Business...
Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
have yet to receive my $120.00
Regards,
[redacted]
I write in reply to acknowledge the receipt of this members concern.We are currently in the process of reviewing tis matter further and have committed to following up with him by Friday of this week.
I write to acknowledge this members rejection to the acknowledgement of his concerns.Once we have completed a review of the situation, we will reach out to the member and discuss it with him
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Hi my name is [redacted] and I had filed a complaint against AAA northeast about a problem I had and they told me that they are gonna refund me with $71 and I never got the money so if you could please see whats going on Regards,
[redacted]
I write in reply to acknowledge the receipt of this concern.We will contact Ms.[redacted] directly regarding this matter.
Revdex.com:
I have reviewed the response submitted by the business and...
have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
The response from the business is just a notification that they are looking into the matter, not a resolution.
Regards,
[redacted]
We will follow up with Mr. [redacted] via e-mail as requested.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Once again the called and instructed me to call them back on an 800 number that does not work outside of their local service area. Sure I can call when I get back home to RI but the whole point of having the service is for peace of mind when I am traveling. I need to be able to contact them and get service when I am not home so apparently I have to find a different company that will offer nationwide coverage. Dear Mr. [redacted], I am writing in follow up to a concern we received regarding your AAA membership. Please contact me at your earliest convenience at [redacted] ext[redacted] Thank you, [redacted]| Counselor, Member RelationsAAA Northeast | [redacted] | [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues...
and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Good afternoon I still have not heard anything from Triple-A on the settlement that they had a fit could you please check with them againThank you, [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Again, I am very unhappy with AAA denying the damage that their driver caused to my vehicle as well as do not appreciate the driver and staff lying about taking pictures of the damage. I would like to have Revdex.com become involved to resolve my complaint and assist me with getting my car fixed.
Regards,
[redacted]
I am writing to acknowledge the receipt of this members concern.I am aware that the member has spoken to an employee in our Member Relations department this morning.
I write in reply to acknowledge the receipt of this concern.The member was told on May 11, 2016, that she needed to sign and return a document to us, before the address would be officially changed. A fax was sent out with the new address on May 24, 2016 but, it would not be...
officially changed without her returning the form with her signature. And without that signature we would not send any bills/notices to the new address. It is unclear to me why the member is seeking a refund of $60.00, when she was only charged $23.00 of which, $7.98 is being refunded. If you feel as though we have misunderstood your premise, kindly let me know.
I write in reply to your complaint with the Revdex.com.I'm sorry to hear that you have had such a poor experience. It appears that the offers of a gift card and a 10 year membership and your address, that you are an AAA Northern New England. We are AAA Northeast, based in Providence...
RI.Therefore, please call [redacted] for further assistance.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted] They have dropped the charges but they did NOT CLOSE the account as asked.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
This will obviously be an open issue until compensation is reached and repairs completed. My point of asking you who is paying to have the car torn apart for pictures to be taken is now justified because you obviously weren't planning on doing so... I can easily take the tire off to get clear pictures of the wheel rotor hub and remove the brake rotor to show how the long wheel hub bolt destroyed the emergency brake package. I wish this was accomplished the first time when I asked if the wheel needed to be taken off. The hub can not be replaced with out the rear axle bearing coming off. This is why is such a costly repair for a simple lug bolt... I will await correspondence from [redacted] to set up a time and date he can come to my house so I can have the car prepared. There is a police report on file with the Mass State police during the time off the incident. I will consider this closed and accepted by me once this matter is resolved, and again, it has been 1.5 months.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]..
As I have explained in my previous message, your technician said that the iDrive controller was not functioning because the vehicle was trying to conserve power after it was initially jumped. This explains why I did not immediately report the issue. Your technician also stated that the battery was still good and did not need to be replaced. However, my car was not able to start on its own after two additional jumps. At that time I decided to take the car to my mechanic. I relied on your technician's assessment that the battery did not need to be replaced and that the iDrive controller was not functioning because the car was conserving energy while the battery was recharging over a period of time. I hope this explains why my claim was reported at a later date after the initial damage. With all due respect relative to the sub-contractor, the service was provided by AAA and any of its sub-contractors are AAA's responsibility.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I will give the AAA the time needed to research this. Looking forward to a speedy resolution.
Regards,
[redacted]