I write in reply to the rebuttal posted by the complainant.The grill on this vehicle had clearly been repaired previously, based on physical evidence of bondo. This indicates that the attempted repair to the bumper was below industry standards. Our appraiser noted during his inspection that the edges of the grill had glue on it and, that the grill was glued back together and then glued back into place. It is our experience that an intact grill that had not undergone substandard repairs would not have failed or, sustained damage rather, the plastic would be more apt to flex and go back into place. Furthermore, there is no physical evidence of impact to the underside of the bumper cover where the grill attaches that would be consistent with loading or unloading with our service vehicle.Although we strongly believe that no liability rests with AAA Northeast, in consideration of membership, we would be willing to broker some type of a settlement towards the resolution of this complaint.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I have not received any payment. Once I receive payment I will consider this resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. This issue has been squashed for 1.5 months which should be a cut and dry issue from day one after the incident happened. 1. What I tried to explain from the first complaint, is that who is going to pay for this inspection? I am assuming you at AAA? 2. When my car is taken apart on a lift and photos are being taken and then work is being authorized, is a rental car going to be provided, not to mention time and inconvenience of even having to deal with this? Can the photos be taken here at my house to avoid the hassle of driving to a shop and waiting for an appointment date?
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]
I write in reply to acknowledge this concern.We reviewed the phone calls between this Member and our Auto Travel Counselors. She found the promotion advertised in our June Horizons member publication. She spoke with an employee and asked for a 2 night stay in [redacted] and it was...
explained that the promo requires 2 separate stays and she must be a [redacted] Rewards Member, which is beyond our control. She said she was a ** Rewards Member and, she would stay 2 separate occasions. We also told her the free night voucher comes from [redacted], not from AAA. She asked, then I don’t need to book through AAA? Our Travel Counselor advised no, you don’t have too but, we can book it for you. The member then said ok, never mind and, she hung up the phone. The member then called back about half an hour later and spoke with another Travel Counselor. The Member complained that no one knew about this promo. We let her know that she would go online to [redacted] to register which mirrored promo in the ad from June Horizons member publication. This was expressly explained regarding the website and where to type the information on the specific page. The Member claimed it didn’t work so, our employee emailed her the link. She thanked our employee and ended the call. A while later the member called back and spoke with a third Travel Counselor. At this point, she just wanted to make a reservation. She advised our employee that she had attempted to make the reservation online but, kept getting an error message. Our employee confirmed the information that she provided and gave her the rates. She expressed her concerns about room rates stating the website was much lower. Our employee checked the [redacted] website directly and, it was the same rate that we had quoted moments earlier. She said she was looking at a lower rate and mentioned something about Pandora. We continued to look for a lower rate but couldn’t find one. The rates quoted on the third interaction with the member, do not include the promo offer, which would have afforded a lower room rate.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I would hope this never happens again. I also believe it should take less then 14 days due to the fact I already submitted the information.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Not looking to have the matter resolved outside of the Revdex.com complaint. I will give the AAA the time needed to research this. Looking forward to a speedy resolution.
Regards,
[redacted]
I write to acknowledge receipt of our member's complaint. After further review, and as a gesture of goodwill, we have restored 1 Road Service call to [redacted] account which will be available throughout the remainder of the current membership year.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
After having verval, as well as e-mail communications with the business, I find that having any other contact will not solve the problem. It would be gratetly appreciated if in turn they would offer a possible settlement so that we may put this issue behind us.AC
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I do not agree with the AAA response. Before they towed the car there was no error indication with regard to the sensor. After the AAA dropped the car off of the tow mechanism, the garage owner indicated that the error condition was present immediately after the tow and that he stated that tow truck did the damage.
Regards,
[redacted]
I am writing in follow up to acknowledge the receipt of this complaint that was filed on February 19, 2015 with your office. the member was advised she will be refunded for the cost of the AA battery. Thank you for contacting us. Please feel free to call me with any questions.
I write to acknowledge the receipt of this members complaint.The correct towing procedure for safely transporting this vehicle would not place our Technician or, his equipment anywhere near the catalytic converter to cause any damage whatsoever.The exhaust system starts well rear of the A...
frame
where the vehicle was hooked to load it onto the flatbed. The assessor examined
the exhaust system for signs of impact and found none. The nature of the
exhaust system is that it runs from the back side of the engine area to the
rear of the vehicle ending in the tail pipe. The system runs vertically down
the vehicle. The AAA assessor did find that the catalytic converter had been
cut at the front and the rear of it as though someone was trying to remove it.The cuts are clean, not torn as would be expected had
something caught it. It is unknown when or by whom the converter was cut but
the physical damage to it indicates this was a deliberate attempt at removal.
It is the contention of AAA that after a full investigation of the damage
complaint presented by the complainant that no liability rested with AAA given
the physical damage as such no restitution was offered.
I write to acknowledge the receipt of your complaint to the Revdex.com.I can assure you that someone will contact you after having the opportunity to review your road service event in it's entirety. Thank you for providing us with the opportunity to understand how we may service you more capably in the...
I write in reply to the complaint that you filed with the Revdex.com.I was made aware of your situation today, by the employee with whom you were speaking with throughout the handling of your claim. I have reviewed this situation and advised my team to provide a reimbursement for the damages in full....
Please accept my apology for how your claim was handled. Sincerely, [redacted]
I write to acknowledge the receipt of Revdex.com, regarding the towing charges your Son incurred as a Basic member on April 6, 2017.I note that you had previously sent an email to AAA.com back on April 18, 2017 and you were provided with a reply that explained the provisions of upgrading...
your membership to either the Plus or Premier levels. "Plus or Premier benefits commence seven days following receipt of your payment by us". As the upgrade to Plus and, the need for towing were only one day apart, your Son would not have been eligible to be covered under the Plus membership
I write to acknowledge the receipt of this inquiry.The previous expiration date for your membership was July 30th, the new expiration date is August 1st. If anything, you have gained a day and not lost anything with regard to monies or membership. Therefore, we consider this matter closed. Thank you...
for your inquiry as it helps us maintain a high level of member satisfaction.
I write in reply to the rebuttal posted by the complainant.The grill on this vehicle had clearly been repaired previously, based on physical evidence of bondo. This indicates that the attempted repair to the bumper was below industry standards. Our appraiser noted during his inspection that the edges of the grill had glue on it and, that the grill was glued back together and then glued back into place. It is our experience that an intact grill that had not undergone substandard repairs would not have failed or, sustained damage rather, the plastic would be more apt to flex and go back into place. Furthermore, there is no physical evidence of impact to the underside of the bumper cover where the grill attaches that would be consistent with loading or unloading with our service vehicle.Although we strongly believe that no liability rests with AAA Northeast, in consideration of membership, we would be willing to broker some type of a settlement towards the resolution of this complaint.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I have not received any payment. Once I receive payment I will consider this resolved.
Regards,
[redacted]
I write in reply to acknowledge the rebuttal. We will contact the member directly regarding the status of the reimbursement.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. This issue has been squashed for 1.5 months which should be a cut and dry issue from day one after the incident happened. 1. What I tried to explain from the first complaint, is that who is going to pay for this inspection? I am assuming you at AAA? 2. When my car is taken apart on a lift and photos are being taken and then work is being authorized, is a rental car going to be provided, not to mention time and inconvenience of even having to deal with this? Can the photos be taken here at my house to avoid the hassle of driving to a shop and waiting for an appointment date?
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]
I write in reply to acknowledge this concern.We reviewed the phone calls between this Member and our Auto Travel Counselors. She found the promotion advertised in our June Horizons member publication. She spoke with an employee and asked for a 2 night stay in [redacted] and it was...
explained that the promo requires 2 separate stays and she must be a [redacted] Rewards Member, which is beyond our control. She said she was a ** Rewards Member and, she would stay 2 separate occasions. We also told her the free night voucher comes from [redacted], not from AAA. She asked, then I don’t need to book through AAA? Our Travel Counselor advised no, you don’t have too but, we can book it for you. The member then said ok, never mind and, she hung up the phone. The member then called back about half an hour later and spoke with another Travel Counselor. The Member complained that no one knew about this promo. We let her know that she would go online to [redacted] to register which mirrored promo in the ad from June Horizons member publication. This was expressly explained regarding the website and where to type the information on the specific page. The Member claimed it didn’t work so, our employee emailed her the link. She thanked our employee and ended the call. A while later the member called back and spoke with a third Travel Counselor. At this point, she just wanted to make a reservation. She advised our employee that she had attempted to make the reservation online but, kept getting an error message. Our employee confirmed the information that she provided and gave her the rates. She expressed her concerns about room rates stating the website was much lower. Our employee checked the [redacted] website directly and, it was the same rate that we had quoted moments earlier. She said she was looking at a lower rate and mentioned something about Pandora. We continued to look for a lower rate but couldn’t find one. The rates quoted on the third interaction with the member, do not include the promo offer, which would have afforded a lower room rate.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I would hope this never happens again. I also believe it should take less then 14 days due to the fact I already submitted the information.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Not looking to have the matter resolved outside of the Revdex.com complaint. I will give the AAA the time needed to research this. Looking forward to a speedy resolution.
Regards,
[redacted]
I write to acknowledge receipt of our member's complaint. After further review, and as a gesture of goodwill, we have restored 1 Road Service call to [redacted] account which will be available throughout the remainder of the current membership year.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
I write to acknowledge receipt of this complaint. We will reach out to the member directly regarding this matter. Thank you
Revdex.com:
I have reviewed the...
response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
After having verval, as well as e-mail communications with the business, I find that having any other contact will not solve the problem. It would be gratetly appreciated if in turn they would offer a possible settlement so that we may put this issue behind us.AC
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I do not agree with the AAA response. Before they towed the car there was no error indication with regard to the sensor. After the AAA dropped the car off of the tow mechanism, the garage owner indicated that the error condition was present immediately after the tow and that he stated that tow truck did the damage.
Regards,
[redacted]
We will contact our member to resolve this matter.
I am writing in follow up to acknowledge the receipt of this complaint that was filed on February 19, 2015 with your office. the member was advised she will be refunded for the cost of the AA battery. Thank you for contacting us. Please feel free to call me with any questions.
I write to acknowledge the receipt of this members complaint.The correct towing procedure for safely transporting this vehicle would not place our Technician or, his equipment anywhere near the catalytic converter to cause any damage whatsoever.The exhaust system starts well rear of the A...
frame
where the vehicle was hooked to load it onto the flatbed. The assessor examined
the exhaust system for signs of impact and found none. The nature of the
exhaust system is that it runs from the back side of the engine area to the
rear of the vehicle ending in the tail pipe. The system runs vertically down
the vehicle. The AAA assessor did find that the catalytic converter had been
cut at the front and the rear of it as though someone was trying to remove it.The cuts are clean, not torn as would be expected had
something caught it. It is unknown when or by whom the converter was cut but
the physical damage to it indicates this was a deliberate attempt at removal.
It is the contention of AAA that after a full investigation of the damage
complaint presented by the complainant that no liability rested with AAA given
the physical damage as such no restitution was offered.
I write to acknowledge the receipt of your complaint to the Revdex.com.I can assure you that someone will contact you after having the opportunity to review your road service event in it's entirety. Thank you for providing us with the opportunity to understand how we may service you more capably in the...
future.
I write in reply to the complaint that you filed with the Revdex.com.I was made aware of your situation today, by the employee with whom you were speaking with throughout the handling of your claim. I have reviewed this situation and advised my team to provide a reimbursement for the damages in full....
Please accept my apology for how your claim was handled. Sincerely, [redacted]
I write to acknowledge the receipt of Revdex.com, regarding the towing charges your Son incurred as a Basic member on April 6, 2017.I note that you had previously sent an email to AAA.com back on April 18, 2017 and you were provided with a reply that explained the provisions of upgrading...
your membership to either the Plus or Premier levels. "Plus or Premier benefits commence seven days following receipt of your payment by us". As the upgrade to Plus and, the need for towing were only one day apart, your Son would not have been eligible to be covered under the Plus membership
I write to acknowledge the receipt of this inquiry.The previous expiration date for your membership was July 30th, the new expiration date is August 1st. If anything, you have gained a day and not lost anything with regard to monies or membership. Therefore, we consider this matter closed. Thank you...
for your inquiry as it helps us maintain a high level of member satisfaction.