I write in reply to the receipt of this members rebuttal.Although I understand the premise of your questions, this is a unique situation in that the representative from your home Club who will be re-inspecting the vehicle, is not the person who will direct liability. Whether the inspection is done at a shop or, at your residence, we will need a variety of pictures, preferably with the wheel removed.
I write in reply of the receipt of this members reimbursement concern. Upon review of this particular membership, it appears as though an error occurred while calculating the usage. Therefore, we will be processing a reimbursement in full for this event. Please allow 14 business days...
I write to acknowledge the rejection / rebuttal from this AAA member.Although I understand that this was not the answer you were hoping to receive, unfortunately, this is a firm policy with the Club.
I write to acknowledge the receipt of the members rebuttal to our reply.In the interest of settling this matter amicably and, simply as a gesture of good faith to our AAA member, we would be willing to extend a onetime reimbursement of half of the amount of the ABS sensor and associated labor. By the members calculation, it would be $231.00. In the event that the member is looking to recover the entire amount of the repair and labor, this would have to be pursued independently by the member with the independent service provider whom he alleges is responsible and, his repair shop that has alleged that it occurred as a result of the towing of his vehicle.
I write to acknowledge the receipt of this members complaint.Our technical team has reviewed the part (s) and invoice that was submitted. We have been unable to mediate this claim however; a representative will be calling the member to discuss the matter further.
I write in reply to acknowledge the receipt of this complaint.It is my understanding that this member has spoken to an employee in our Member Relations department yesterday. I would ask that we afford the employee ample time to research this matter and, to provide feedback once this has been...
reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. AAA Has not contacted me in any way. When I filed my claim i must of made several calls looking for status of my claim.. AAA could have the decency to cal me back and they have not
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. .]To whom this may concern, I did not knowingly let my membership lapse. I never received and correspondence or email or phone communication stating that my membership lapsed. Again I could see if I didn't have auto pay and I never sent out a check, but I did hav autopay and have had an 8 year plus membership without any problem. I also stated that just used road side assistance in May and should have been told then that my membership had lapse. This is also negligence on aaa. I'm an also very appalled that aaa is not willing to take care of and dedicated 8 year plus member over an obvious oversight. I'm not satisfied with this result. I am only asking to reinstate my plus membership.
Regards,
[redacted]
I had the opportunity to review this matter with our employee who had spoken with the complainant.A full membership credit was applied for next years membership renewal, the complainant was asked if he still needed our assistance with service, he indicated that he was going to purchase a battery and install it himself.
I write in reply to the complaint that you filed with the Revdex.com. We have spoke to the consumer and reviewed this situation. We have decided as a gesture of good will to provide a reimbursement in the prorated amount remaining on the battery.
I write to acknowledge the receipt of this members complaint. Please accept my sincere apology for the frustration you have expressed in your complaint.It is my understanding that the representative from your home Club who inspected the vehicle, failed to adequately capture...
quality photographs (1 picture of the odometer, 1 of the wheel on the vehicle). Typically, when our Club inspects allegations of damage such as this, we do so in a repair shop environment, on a lift. The photo's and documentation alone, are not enough to substantiate the validity of this claim. We will be contacting [redacted] at AAA Hartford to arrange a re-inspection.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
The car has been looked over and there isn't anything that is/was draining the AAA battery. Since the last communication with AAA, I've purchased a battery and the car is running normally as it did prior to the install of the AAA battery.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
I write to acknowledge receipt of this complaint. As per our policy, we were not afforded an opportunity to test the battery prior to replacement and in instances such as this a refund would not be provided. However, as a gesture of goodwill and in recognition of your membership tenure we can apply...
an internal credit towards your next membership renewal, in addition to the other three members’ on this account, totaling $118.00.
Revdex.com:
I , agree that some sort of settlement is required here but I would like to know what that settlement is going to be before I accept it
Regards,
[redacted]
I write to acknowledge the receipt of the complaint filed by our AAA member.We would certainly welcome the opportunity to speak with you further, as to how we might resolve this matter amicably. Please let us know the best time to contact you by phone.
Upon further review, I noted that there had been a previous account set up in the persons name, with that knowledge, it would seem that a prudent person would be familiar with what they had purchased. Although there have been subtle changes over the years to membership benefits and services, transfer of membership to a non member has never been allowed. Typically, when non members call to join and obtain service, it is because there is an immediate need at the roadside. I was pleased to see that we did offer to join the non member and extend coverage for service however, the offer was declined.Our decision remains to uphold the cancellation fee. As previously stated, all terms of membership can be viewed at AAA.com.
I write in reply to the receipt of this members rebuttal.Although I understand the premise of your questions, this is a unique situation in that the representative from your home Club who will be re-inspecting the vehicle, is not the person who will direct liability. Whether the inspection is done at a shop or, at your residence, we will need a variety of pictures, preferably with the wheel removed.
This matter has been resolved. check has been re-issued to ** [redacted].
I write in reply of the receipt of this members reimbursement concern. Upon review of this particular membership, it appears as though an error occurred while calculating the usage. Therefore, we will be processing a reimbursement in full for this event. Please allow 14 business days...
for the refund to be processed.
I write to acknowledge the rejection / rebuttal from this AAA member.Although I understand that this was not the answer you were hoping to receive, unfortunately, this is a firm policy with the Club.
I write to acknowledge the receipt of the members rebuttal to our reply.In the interest of settling this matter amicably and, simply as a gesture of good faith to our AAA member, we would be willing to extend a onetime reimbursement of half of the amount of the ABS sensor and associated labor. By the members calculation, it would be $231.00. In the event that the member is looking to recover the entire amount of the repair and labor, this would have to be pursued independently by the member with the independent service provider whom he alleges is responsible and, his repair shop that has alleged that it occurred as a result of the towing of his vehicle.
I write to acknowledge the receipt of this members complaint.Our technical team has reviewed the part (s) and invoice that was submitted. We have been unable to mediate this claim however; a representative will be calling the member to discuss the matter further.
I write in reply to acknowledge the receipt of this complaint.It is my understanding that this member has spoken to an employee in our Member Relations department yesterday. I would ask that we afford the employee ample time to research this matter and, to provide feedback once this has been...
concluded.
Revdex.com:
I have...
reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. AAA Has not contacted me in any way. When I filed my claim i must of made several calls looking for status of my claim.. AAA could have the decency to cal me back and they have not
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. .]To whom this may concern, I did not knowingly let my membership lapse. I never received and correspondence or email or phone communication stating that my membership lapsed. Again I could see if I didn't have auto pay and I never sent out a check, but I did hav autopay and have had an 8 year plus membership without any problem. I also stated that just used road side assistance in May and should have been told then that my membership had lapse. This is also negligence on aaa. I'm an also very appalled that aaa is not willing to take care of and dedicated 8 year plus member over an obvious oversight. I'm not satisfied with this result. I am only asking to reinstate my plus membership.
Regards,
[redacted]
I write in reply to acknowledge the receipt of this concern. We will contact [redacted] regarding this matter.
I had the opportunity to review this matter with our employee who had spoken with the complainant.A full membership credit was applied for next years membership renewal, the complainant was asked if he still needed our assistance with service, he indicated that he was going to purchase a battery and install it himself.
I write in reply to the complaint that you filed with the Revdex.com. We have spoke to the consumer and reviewed this situation. We have decided as a gesture of good will to provide a reimbursement in the prorated amount remaining on the battery.
I write to acknowledge the receipt of this members complaint. Please accept my sincere apology for the frustration you have expressed in your complaint.It is my understanding that the representative from your home Club who inspected the vehicle, failed to adequately capture...
quality photographs (1 picture of the odometer, 1 of the wheel on the vehicle). Typically, when our Club inspects allegations of damage such as this, we do so in a repair shop environment, on a lift. The photo's and documentation alone, are not enough to substantiate the validity of this claim. We will be contacting [redacted] at AAA Hartford to arrange a re-inspection.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
The car has been looked over and there isn't anything that is/was draining the AAA battery. Since the last communication with AAA, I've purchased a battery and the car is running normally as it did prior to the install of the AAA battery.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
I write to acknowledge receipt of this complaint. As per our policy, we were not afforded an opportunity to test the battery prior to replacement and in instances such as this a refund would not be provided. However, as a gesture of goodwill and in recognition of your membership tenure we can apply...
an internal credit towards your next membership renewal, in addition to the other three members’ on this account, totaling $118.00.
Revdex.com:
I , agree that some sort of settlement is required here but I would like to know what that settlement is going to be before I accept it
Regards,
[redacted]
I write to acknowledge the receipt of the complaint filed by our AAA member.We would certainly welcome the opportunity to speak with you further, as to how we might resolve this matter amicably. Please let us know the best time to contact you by phone.
I write in reply to acknowledge the receipt of this concern.We will contact Ms.[redacted] directly regarding this matter.
Upon further review, I noted that there had been a previous account set up in the persons name, with that knowledge, it would seem that a prudent person would be familiar with what they had purchased. Although there have been subtle changes over the years to membership benefits and services, transfer of membership to a non member has never been allowed. Typically, when non members call to join and obtain service, it is because there is an immediate need at the roadside. I was pleased to see that we did offer to join the non member and extend coverage for service however, the offer was declined.Our decision remains to uphold the cancellation fee. As previously stated, all terms of membership can be viewed at AAA.com.