AAMCO Transmission

I have the original contract in the truck ,which is in the transmission shop now for weeks and the bank statement with the purchase at their business which I can supply when needed but I do have the original invoice no [redacted] for the toyota tundra which I have a copy of and which I can show but I don't know how to send it by computerit took days to rebuild the transmission and get it back to me, delivered 12-20-and picked up 12-22-and now weeks later they can't give me a delivery date or reason for delay, that's unacceptable

Re: [redacted] # [redacted] In response to customer complaint # [redacted] where [redacted] is requesting a refund for the difference she paid for the lifetime warranty and the month warrantyAdditionally, a request or a refund of the power steering repair,On our repair order number [redacted] (attached) [redacted] approved the upgraded t warranty and the power steering repairAfter installation of the power steering pump, it was found that the rack and pinion (steering gear) was defective [redacted] could not afford the additional repair and had to decline the addition work.On a subsequent visit, [redacted] returned for the power steering leakOur inspection found the pump leaking due to excessive load on the pump caused by the defective steering gearThe pump was replaced under warranty at no charge but the steering gear was causing an excessive load on the pump.A refund for the entire power steering repair was made and this complaint is now considered settled?? [redacted] AAMCO Transmission Broadway Lemon, Grove, CA

On April 19, 2014, [redacted] presents his Honda Pilot '"requesting his front brakes be repaired, a brake fluid flush and motor mounts be replaced - Quoted$1,OS6.9S + tax authorized in person 4/19/@ 1:33pmn These are the customer's words and authorized at the same time the repair order was generated(see time stamp) The repairs were made exactly as the customer requested and was charged $LESS than authorized On April 23, 2014, [redacted] returned again with his Honda Pilot "States there Is an oil leak and the maintenance required light is on" again these are the exact words ofthe customerLeaks were Identified, the customer was advised and authorized repair on April 24, at 9:28amThe leak found was the enJlne oil pan and other maintenance items were sUlCestedThere was no mention of a transmission concern by the customer and no recommendation was made for transmission repair In conclusion, the only work performed was that which Mr [redacted] requested and authorizedMr [redacted] was very direct in what repairs he wanted and did not want anything moreIf there was a transmission concern, we are more than willing to address that type of repair since It Is our primary businessNote that no mention of a transmission problem was made by Mr [redacted] and we did not identify any transmission Issues We hope this response will explain that all the consumer's requests were made and no attempt was made to sell them more than they requested Sincerly, AAMCO Transmissions Owner

On 10/15/2016, [redacted] brought her Mitsubishi Galant to AAMCO stating there was a flapping noise A qualified technician performed a road test and hoist check and found the exhaust was restricted and had fault code P"catalytic converter efficiency" Diagnostics were authorized in the amount of $and found the exhaust manifold containing two catalytic converters had broken internally and pieces were found in the exhaust system downstream from the exhaust manifold Ms [redacted] was advised that the exhaust manifold needed replacement and was given a price for parts and labor in the amount of $2, The part is ONLY AVAILABLE THROUGH THE DEALER AS AN ORIGINAL PARTMs [redacted] authorized the repair 10/5/at 11:46am by phone [redacted] She was told that pieces of the original manifold's catalytic converter went into the rear catalytic converter and muffler and may also need replacement On two subsequent visits the technician told Ms [redacted] that the remaining exhaust system, (after the manifold) is plugged We recommended she take it to a muffler shop for further diagnostics Again, the broken manifold (we still have in our possession) came apart and pieces from it went into the exhaust system after the manifold catalytic converters The original invoice # [redacted] states "may need muffler replacement" Since the original problem was addressed and repaired, the customer authorized the repair and we identified additional repairs were necessary, no refund is warrantedA copy of the repair order # [redacted] will be sent by fax

AAMCO provides a Multi Point Check for $which includes a detailed check externally of the vehicles mechanical systems, a diagnostic scan of the vehicles computer system for trouble codes and a road test to verify the customers concernUpon our check we found the transmission fluid level was over filled and the condition of the fluid was discolored with a burnt odorOn a road test we found the transmission to be slipping in 1st gear with a long delay into 2nd gear, intermittently 2nd gear would neutralize and slip on a 2-shiftShutter upon torque converter engagementNoise internally from transmissionTech noted noise from A/C compressor and battery light onTechnician performed a starting and charging system check for the battery light being on and found the battery charge was at volts and alternator was charging normally at voltsThese results indicated an internal problem with the transmission that would not be able to be corrected with a minor repair or adjustmentThere was also going to be additional diagnostic time to perform an electrical diagnostic for the battery light being onBattery light being on had nothing to do with the problems with the transmissionThe next step in the process of repairing the transmission would be to perform an internal inspection which includes removing the transmission from the vehicle, disassembling the transmission and thoroughly inspecting all of the 200-parts inside of the transmission to confirm cause of failure, determine which parts all need to be replaced and be able to give an exact price for repairing the transmissionThis inspection was authorized in the amount of $on 12/1/at 2:pmOur customers are given a soft parts overhaul price which includes all the labor necessary to remove, rebuild and reinstall the transmission, the parts we know that need to be replaced to ensure a quality rebuild and the fluid filled to manufacturer specificationsUpon internal inspection if there are any hard parts, electrical components and if the torque converter need to be replaced, they are at an additional chargeThe customers soft parts overhaul price was given in the amount of $1,with the torque converter being $As an absolute worst case in the event that this transmission is unable to be rebuilt we give our customers an absolute worst case scenario of the transmission having to be replacedFor this vehicle the replacement price for the transmission including transmission fluid and the labor to replace the transmission was $3,Upon internal inspection we found the transmission has moderate damage however was able to be repaired for the subtotal price of $2, [redacted] used our financing to have the repairs completed and there is a 10% extended payment handling fee for the total amount financedThe finance charge was $bringing his price before tax to With tax on parts only the total invoice price was $The authorization to perform repairs was given on 12/2/at 2:pmWe performed the rebuild and installed the transmissionOn the final road test all transmission shifts were present and on time and the vehicle was ready for deliveryCustomer declined additional inspection time for the electrical testing for the battery light and did not want to address the noise that was coming from the compressor areaCustomer picked the vehicle up 12/12/Customer returned for our complimentary day recheckOur technician found all transmission shifts present and on time, fluid level and condition and no trouble codes in the computer systemCustomer told [redacted] she was concerned with a noise however did not have time to leave the vehicle for further inspectionOn 1/2/ [redacted] contacted [redacted] in the morning with questions about the financing and also explained to [redacted] that there was concerns he had with the vehicle [redacted] advised him to bring the vehicle back so we could recheck the vehicle for him [redacted] agreed that he would be bringing the vehicle back inOn Tuesday 1/6/ [redacted] contacted customer [redacted] asking her to bring the vehicle back in to have concerns addressed [redacted] agreed to bring the vehicle back in however to date the customer has not brought the vehicle in to have the vehicle checkedIf customers concern is related to the repairs that we performed and is covered under the warranty there would be no additional charge to look at the vehicle and correct the problemIf the concern is related to a separate part of the vehicle, example: battery or compressor noise area, additional charges will come into play if customer authorized additional repairsWe are not declining to check the vehicle and are not declining to honor our warrantyCustomer is urged to bring the vehicle in immediately to prevent further damage from occurring if there in fact is a transmission problem

Complaint: [redacted] I am rejecting this response because: If this person is not the owner since so who is the owner Regards, [redacted]

I have read the complaint from Mr [redacted] We have attempted to contact the customer for weeks with no response The initial work on his vehicle is completed There is additional work to be done which we have received authorization from the customer today, March Thank you and regards [redacted] ***

[redacted] 's Freestar was towed into our center on 12/6/with the complaint of no reverse After performing diagnostics it was determined to be an internal transmission problem [redacted] had an extended warranty and they chose to send us a remanufactured transmission that we installed Our repair order totaled $and the extended warranty company paid for $of that repair ***'s responsibility was $ The vehicle was picked up on 12/19/ The vehicle was towed to us on 1/3/with the complaint of "just stopped running" It had a code of PEngine RPM limit reached We cleared the code and the van drove fine We told [redacted] at that time that she may have a computer issue There was no charge to *** The vehicle was towed to us on 1/12/with the complaint that the car won't start We tested the battery and it failed the test We replaced the battery We also found water intrusion in the PCM (computer) wiring connectors We cleaned that out, cleared the codes and the van drove fine [redacted] was charged $for the battery and hour of repairing the wiring at the computer Today [redacted] called and said the vehicle would turn over but not stay running and had the van towed in to us Right now it has a code of Pfor the camshaft positioning sensor We are in the process of doing the diagnostics but again every time the van has returned to us, it is for something completely different from the problem with the transmission This van has miles on it and things will go wrong Once we find out for sure what the problem is this time, we will let [redacted] know and I will update the Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted]

This Aamco provided excellent service to me when the transmission installed by a different Aamco failed on my route from West Tennessee to Florida We broke down late on a Sunday night, had the vehicle towed to the Nolensville Pike Aamco miles away, and rented a car to continue on to Florida We then called the manager of the Nolensville Aamco the next morning to explain the situation He was extremely friendly We informed him that the transmission that had failed was still under warranty and sent him the documentation Without ever meeting us in person, he replaced the transmission under warranty and had the vehicle ready for me to pick up the next weekend Not only that - but the transmission is running like newI am very happy with the friendliness, efficiency, quality of work, and integrity of this business!

In the [redacted] matter My [redacted] (father) had contacted AAMCO headquarters The Senior Regional Manager for AAMCO also contacted Mr [redacted] This matter was resolved Thanks and regards class=""> [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted]

Back in May I was starting to feel a slight vibration When my 4runner was warmed up, in gear and at a complete stopI took it to AAMCO in Lemon Grove to have a Power Purge Transmission flush and asked for them to see if they noticed any problemsThey said they didn't see any problems so that was that Over the next months the vibration increased and a low pitched thrumming sound started to appearOn 12-7-I took it back to AAMCO in Lemon Grove and explained the situation and they said they would look at it no chargeWhen they couldn't find the problem I was told by Jerry further in depth diagnostic would cost $I agreed to the service An hour later I was told my 4runner needed a New timing belt, water pump, timing belt tensioner, timing belt idler, water pump bracket, radiator cap, tensioner bearing, water pump gasket and new coolantParts $Labor $Jerry told me these parts needed to be replaced but might not fix the vibration problem I originally brought the vehicle in forI gave them my okay to do the work After this work was done Jerry told me the vibration problem had been fixedI took the vehicle out for a test drive and realized the vibration problem was still there and now the SUV is leaking coolantThis should have been my first clue that they really didn't know what they were doing, but after further diagnosis by the mechanics I was told It might be the fan clutch causing the vibration and that they would replace that part and the upper radiator hose for only the cost of the parts and no charge for labor so again I agreed to the service After the work was done and once again i'm told the vibration problem had been fixed I take the SUV out for a test drive and the vibration with low pitched thrumming is still there After informing Jerry of the situation' I and a different mechanic than the one that had been working on my SUV take it out for another test driveHe isolates the problem as something is making the exhaust system is shake and vibrate but is not exactly sure what After further inspection i'm told it is probably the motor and transmission mounts and they will replace them with no labor costsOnce again I agree to the service The next day i'm told they can't find the correct motor mounts and would have to buy them from Toyota direct at a premium price but the transmission mount has been installed and there is no more vibration So once again I test drive and the vibration is still thereThat's times they told me the problem had been fixed and times I was lied to I understand that my SUV is 18, soon to be years old and a lot of parts are going to wear out and need to be replaced and that the parts AAMCO replaced most likely needed to be replaced and that's the only reason I don't file a complaint and sue them, but to have them tell me times the original problem I brought the SUV in for had been repaired when in fact it had not is very disturbing and goes to prove their incompetenceAll that with a lousy day parts and labor warranty Oh I didn't mention one of these days I waited hours just for the paperwork after a diagnosis was done and after everything was all said and done I saw that the interior of my SUV had grease spots on the doors and seats and that the Steering wheel, Shift lever and emergency brake were covered in grease I Strongly recommend against using AAMCO Lemon Grove`unless you wish to be talked down to and receive terrible service

I am rejecting this response because:I was told the scanning for simple engine light does not cost $I was told to scan the light cost $to $120, so I was charged $for check into something I did not ask forOver all AAMCo scammed meThey advertised for free engine light check they get people in, then they charged all kind of fee, the perform other inspections not ask the customer then get charged for itIn sort, AAMCo scammed people

Spoke to [redacted] of the businessHe stated that the car needed a new transmission and could not just be rebuilt due to the problems it was havingHaving to get a new transmission would have been much more expensive for the customer, but they agreed to only charge them the price of the rebuildThey brought in a third party company to help finance the rest of the balanceThis company requires checks in order to pay for the balanceThe customer did not have the right types of checks at first and then when the right type of checks was presented they were rejectedThe business tried to find the customer additional financing but it did not work so the business allowed the customer to keep the car on their lot, they did not charge them storage fees or interest fees, and to pay on the car until the balance was paidThe business is willing to let them pay for the car over three months and once the car is paid for the car will be releasedHowever, due to liabilities the car cannot be released until it is fully paid for in case something happen to the vehicle [redacted] said that the customer can call him to discuss this issue and to find a solution to the problem that works for both parties

I am glad that AAMCO customer REJECTED the response you sent to AAMCO customer(Not My Customer) Do you Seriously expect me to tell AAMCO customer as to who is the current OWNER??? Are you kidding me ??? [redacted] ***

see attached Re: Case No: [redacted] 2005Acuran [redacted] In response to this consumer complaint we wish to address the events that occurred from the beginning December 31, 2012, Transmission repair authorized R.O Mileage 110932, and paid by Marathon Warranty Company at no cost to Mr [redacted] January 23, 2013, Vehicle is returned fur warranty sel'llice; customer complaint vehicle will not take off In 1"-R.OMileage 111,125- valve body repair performed- no charge February 4, 2013, vehicle Is returned, R.OMileage gasket and seal kit replaced, charge transmission mount and Internal repair made- warranty repair, no cost to customer May 7, 2013, Vehicle is returned stating the overdrive light comes on and then soes Into failsafe, R.O Mileage 116375- pressure switch replaced at no cost to Mr [redacted] August 23, 2013, vehicle is returned stating "during an oil c:hanaehe was advised the transmission has a Has a leak" R.OMileage leak is residual found in crossmember- cleaned at No cost to Mr [redacted] February 2, 2014, Vehic:le is returned stating "transmission is slipping when cold" R.OMileage Internal transmission repairs made- additional parts authorized subsequent tt;> Original repairs- Marathon Warranty Company by [redacted] - Technician found the motor Mounts are broken and need replacement - customer declines- offered to install customer Supplied mounts if customer brings them In while we are performing warranty repair Customer declines free labor to install mounts We learned that Mr [redacted] was still having concerns with his Acura so he took his car to his mechanic: who found two bolts missing and was not shifting properlyHe Informed us and was advised him to return his vehicle to us or another AAMCO for warranty serviceHe brought his Acura to AAMCO on Morena Blvd after discussing his frustrationMMCO Corporate who was the original sel'llice provider authorized AAMCO Morena to repair Mr [redacted] ***'s Acura and also provided him with a loaner car during the repair process We are sorry Mr [redacted] was put though the inconvenience of having to take his car back so many times for serviceWe are willing to compensate him for his trouble in consideration for his willingness to delete his negative comments on YELP and any other public agency Mr [redacted] has stated the Bureau of Automotive Repair (BAR) found we committed "Insurance fraud" for the work authorized by the Marathon Warranty CorporationThe lnvestliatlon by the BAR found no such fraud and their complaint has been closed We would like to put this complaint to bed as the vehicle Is running well and Mr [redacted] M,arla Is pleased with the repairsKindly let us know what a reasonable settlement with Mr [redacted] wfll be and his wlllingness to delete those derogatory reviews

Mr [redacted] had his vehicle towed into our shop and we did a diagnostic on the vehicle The vehicle had an internal transmission problem There is no repairing an internal transmission problem The transmission either has to be rebuilt or replaced Mr [redacted] did not want to spend the money to rebuild the transmission Since replacing the transmission with a remanufactured transmission would have been more expensive than rebuilding his transmission, the only other option was to find a used transmission My manager, ***, called several salvage yards to find a used transmission To keep the cost at a minimum for Mr [redacted] , we suggested that he use his credit card and purchase the used transmission directly If we buy the used transmission, we must mark up the price to cover our overhead and warranties Mr [redacted] talked to the salvage yard and purchased the transmission with his own credit card while he was in our front office over the phone Any decisions about what type of warranty is a discussion between Mr [redacted] and the salvage yard ( [redacted] Auto) Never at any time did we make a photocopy of Mr [redacted] 's credit card(When [redacted] called Mr [redacted] to let him know that the vehicle was ready for pick up, Mr [redacted] gave [redacted] a credit card number over the phone, but when we tried to charge the card, the transaction would not go through.) [redacted] Auto shipped the transmission to us and we did a labor only installation That means that our warranty extends to the labor of taking the transmission out and replacing it with the used transmission When Mr [redacted] 's transmission failed once he returned to Omaha, the warranty was through [redacted] Auto They have offered to ship another used transmission to Omaha Mr [redacted] did not purchase a used unit with labor warranty, so only the transmission itself is under warranty In talking to the AAMCO Center in Omaha, and AAMCO's Corporate Office, we have decided that it is only good customer service to replace Mr [redacted] 's transmission at no cost, even though we are under no obligation to do so We have arranged for [redacted] Auto to ship their replacement transmission to the AAMCO Center located at [redacted] ***, and they will replace the transmission and bill our center

We are not here to take advantage of anyoneWe do have a tape of [redacted] authorizing the repair, however we will cease repairs and charge for just the towing and inspection

Rear end went out in my truckhad them rebuild itKnew they were over charging me but I was from out of town and standard there miles from homeJust took my truck in to transmission shop to have transmission rebuilt and while they talking to guy about rebuilding me transmission asked him what it would cost if they were rebuilding my rear end and he said he is doing one for another customer exactly what I had done and his price he told they were charging was $ [redacted] told me that was the $ [redacted] was best he could do and that he was giving me a good deal