Three weeks ago I had filed a fraud dispute with this company and they went ahead and shut down my card for the time being They told me that they would issue me a new card, I patiently waited and waited and three weeks went by and still didn't receive my card Every time I called customer service they assured me that my card will come in the mail within 5-business days I found out they did not send the new debit card and had to pay $to have a new card (2nd card being order) be expedited to me its been three days and they still do not have a tracking number from *** I called *** corporate office and ask them how do you customers receive their tracking number, they told me that the customer makes their own tracking number and they would have it at the time they make the tracking number label At this point I am fed up with AccountNow and they need to be reported for stealing because I am going on a month without having access to my money and this company is putting me behind on bills
Initial Business Response /* (1000, 5, 2014/12/19) */
The account was reinstated upon receipt of the necessary documentation
Initial Consumer Rebuttal /* (3000, 7, 2014/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason I do not
accepted what has been stated is due to the fact of the matter is that I had pay in rent due to my account being blockedI had barrow money pay late fees that I did not haveI been using this account for many weeks then I'm blocked submitted the information needed and still wasn't advised it would take almost a week to have access to my fundsI'm absolutely upset feel they need to reimburseme me for the extra money paid and me being locked put my apartment cause I wasn't able pay all my rent on the due date of December 3,
Final Business Response /* (4000, 9, 2015/01/06) */
There has never been funds in the account amounting to $1,The account was suspended due to an incorrect date of birth and a verification issueThis is our policy until the matter is resolved
If there were late fees incurred as a result of this verification requirement, we would be happy to review the fees for reimbursment
We will require a copy of the invoice for the payment which shows the due date and the date paidWe will require a copy of the late fees incurred and this will need to be provided from the leasing company on their letterhead with a contact name and number to call
This can be faxed to XXX-XXX-XXXX for review
Initial Business Response /* (1000, 5, 2015/12/14) */
The customer was requested to send verification for the 9/17/15, $depositOn 11/27/15, the customer provided a listing of transactionsHowever, the documentation lacked the heading for the Financial Institution and there is no
listing for the $transaction
On 12/11/we called the customer at the telephone number provided in the complaintWe were unable to reach the customer and we left a voicemail message requesting a return call
On 12/14/15, we placed a second call and the telephone is now disconnected
In the absence of verification, we will return the funds to the deposit originator upon receipt of a written requestThe request may be faxed to AccountNow at (XXX) XXX-XXXX
Initial Business Response /* (1000, 5, 2014/07/29) */
There are not any current holds on the card accountWe will hold hotel authorizations for an extended period of time due to the manner in which hotels may process the final transactionThis process is done to prevent the account from
becoming overdrawnWe recognize that sometimes the merchant may not submit the hold when a customer pays by other means and that the amount may differ and cause the hold to remain for an additional extended period
Therefore, we have a process in place which allows the merchant to send an early hold release requestOur records indicate that we offered this option to Mr*** and he opted not to have the merchant send in the early hold release request
We apologize for the inconvenience, however this process is in place as a protection for both AccountNow and our customers
Initial Business Response /* (1000, 7, 2014/08/12) */
We completed our investigation and we did not find that an error occurred based on the facts provided to usWe have spoken to Mr*** and we have followed that conversation with a letter
Initial Consumer Rebuttal /*
(3000, 9, 2014/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this answer because I did not make the transactions that were made at stater brosnor did I authorize them or have any knowledge of them until I saw them on the account activity on Accoutnow.com
I accept the charge $to GTL.however the purchases made at stater bros, I did not makei would like to be credited for th following: purchase cash bk *** $21.29, purchase cash bk *** $77.69, purchase cash bk *** $100.99, purchase cash bk *** $102.54, purchase cash bk *** $107.45, and *** $
Final Consumer Response /* (3000, 16, 2014/09/25) */
On or before september th an accountnow representitive giving his name as *** attempted to contact me but I was indisposedUpon trying to call this gentleman back I was once again placed on hold and after fifteen minutes hung up because I had an appointment elsewhere I could not be late forNobody from accountnow has since attempted to contact me to my knowledge
I also would like to express my discomfort and apprehension in corresponding with this company Every interaction has been negative and anything but helpfulThey treat me with malice and contempt as if im there enemy rather than a customer
Final Business Response /* (4000, 18, 2014/10/02) */
A check was mailed on 9/23/
Initial Business Response /* (1000, 5, 2015/08/25) */
The history for this customer shows that he applied four times for an accountOn 7/5/and 8/3/applications were submitted but not approved due to invalid Social Security NumbersA third application was denied on 8/for duplicate
entryThe customer's fourth application on 8/3/was approved and account XXXXXXXXXXXXX was opened
We show that there are no transactions on account XXXXXXXXXXXXXWe tested the automated system and it is functioning properly
On 8/11/15, a call was made to Mr*** at the telephone number listed on the account and a message was left for the customerThere has been no reply and a second call was placed on 8/25/15, however the telephone number on the account record is now disconnectedThe telephone number provided in the complaint, (XXX) XXX-XXXX has a voicemail greeting announcing ***'s Painting and Powerwashing as the telephone ownerA message was left on this telephone voicemail for Mr*** on 8/25/
We request the customer contact us at (XXX) XXX-XXXX so that we may address any remaining questions
Initial Business Response /* (1000, 5, 2014/07/08) */
A check is being processed and mailed to the address provided on the complaintThe check will be for the full amount of the deposit
Initial Business Response /* (1000, 5, 2014/08/06) */
The deposit funds were reaclled by the sending institution on July 29, We have processed a check return to them for the remaining funds
I have to say this company has been really great with the handling of my fundsI have had them as my bank for yrs now Nd have no camplaints what so ever compared to my last bank this one is the best ever
The customer account referenced in the complaint was opened in April On 2/3/the account was restricted by caller request in the AccountNow customer centerOn 2/3/16, we received a second call and the customer stated that he had not performed the transactionThis indicates
that multiple callers are contacting AccountNow with the customer's information and accessing the customer accountDocumentation is required when there are multiple callers to verify the customer's identity and address.We received several additional customer calls on 2/3/and after advising the caller that documentation was required, the caller hung up.On 2/22/we received documentation which was incompleteOn 2/26/we received documentation which was incompleteOn 3/2/we received documentation which was incomplete.On 3/15/we received the required documentation and we contacted the customerThe customer stated that he had closed the account by mistakeWe advised the customer that his account was being reopenedOn 3/16/the customer accessed his funds
Initial Business Response /* (1000, 5, 2014/07/01) */
The fee that was charged was disclosed in the terms and can be viewed onlineThe terms are:
Monthly Fee (SVC CHG-MONTHLY)
Initially charged at time of first value load on your Card, and charged on the same day of each subsequent
month
$per month
The fee was applied as disclosed
Initial Business Response /* (1000, 5, 2014/10/29) */
When a customer calls our office for account information, we verify personal information provided to us at the time of application, to ensure that we are speaking to the correct customer
On 10/13/14, the customer contacted our office
and provided a date of birth that did not match the information provided to us at application
We instructed the customer of the documentation required to verify and update the correct date of birthWe advised her of this requirement with each call that she placed to our officeWe provided alternate methods of providing the documentation since the fax that she was sending was not being received
On 10/21/14, a manager from our corporate office worked with the customer to provide the documentation by emailThe information was received, reviewed, the account information updated and the account immediately reinstated
This policy is for the protection of our customers
AccountNow is very unprofessional I have over $in my account and can not get access to it I have sent all documents that they asked for and I have callex and everytime I give them my account they hangupi have been with them for over years and everything was okay until this happen I have been waiting over months
Initial Business Response /* (1000, 5, 2015/09/15) */
The customer claims that he opened the account and arranged for his tax refund to be depositedThe account was opened on 7/26/and the address is: ***On 8/10/15, the customer reported that the
transaction activity was fraudA dispute was filed for the transactions that the customer states were not performed by himOn 8/21/15, the results of a Lexus Nexus address review identified the customer has resided at ***, ***, California since May A search was made using 411.com and whitepages.com and we were unable to locate a listing for the customer in ***Based upon the details available to us, we denied the claim due to possible Tax Preparer fraudWe encourage the customer to contact law enforcement and file a reportWe will assist in the investigation upon receipt of a Court Order for recordsOur Law Enforcement assistance line is: XXX-XXX-XXXXOur Customer Service telephone number is: (XXX) XXX-XXXX
Initial Consumer Rebuttal /* (3000, 8, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
ACCOUNT NOW IS RIGHT I DID RESIDE AT THE ADDRESS MENTIONED IN THERE RESPONSE, HOWEVER, I HAVE MOVED IN MORE THAN ONE OCCASION SINCE THENWHAT DOES THAT HAVE TO PROVE OR DO WITH MY CLAIM
MY CLAIM IS BASED ON THE FACTS THAT MY CARD HAD BEEN USED WITHOUT MY AUTHORIZATION, NOT TAX PREPARER FRAUD
I WILL FILE A REPORT WITH POLICE DEPARTMENT AS REQUESTED IF YOU FEEL THAT WOULD HELP
MONEYGRAM ACCOUNT NOW HAS HANDLED CLAIM IN AN UNFAIRLY MANNER I ASK THAT CLAIM BE REOPENED AND PROPER INVESTIGATION BE CONDUCTED
I ASK THAT THE DEPOSIT ON ACCOUNT BE MAILED TO ME OR RETURNED TO THE INTERNAL REVENUE SERVICE FOR PROPER HANDLING
I APOLOGIZE FOR MY ONLY MISTAKE FOR NOT GETTING MORE INFORMATION ON MONEYGRAM ACCOUNT NOW BEFORE TRUSTING MY FUNDS IN THERE HANDTHEIR MANY CUSTOMER COMPLAINTS CAN SPEAK FOR ITSELF
I DO HOPE THIS IS NOT THE CASE FOR ME AND A RESOLUTION BE MADE IN A QUICK AND FAIR MANNER
THIS HAS CAUSED ME FINANCIAL HARDSHIP
Final Business Response /* (4000, 10, 2015/10/05) */
Based upon the facts available to us, we stand behind the results of our investigationWe will cooperate with Law Enforcement upon receipt of a Subpoena, Search Warrant or Court OrderThe AccountNow Law Enforcement line is: (XXX) XXX-XXXX
Final Consumer Response /* (4200, 12, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
IF MY ACCOUNT CARD HAD UNAUTHORIZE CHARGES ON IT, AND I DID NOT USE IT WHY AM I BEING MISTREATEDPLEASE EXPLAIN WHY DO YOU NEED A SUBPOENA, SEARCH WARRANT OR A COURT ORDER TO PROVIDE ME WITH THE DOCUMENTS OR INFORMATION YOU USED IN MAKING YOUR DECISION TO DECLINE THE CLAIMTHIS SHOULD BE ILLEGAL, WHY WOULD I NEED TO GO TO COURT UNLESS I INTEND ON SUEINGI SEE ACCOUNT NOW HAS A HISTORY OF KEEPING THERE CLIENTS MONEYSOMETHING NEEDS TO BE DONE ABOUT THISI WAS OFFERED THE HELP OF ABC NEWS, MIKE FINLEY ON YOUR SIDESOMEBODY NEEDS TO PUT A STOP TO ALL OF THIS AND PERHAPS EVERYBODY WHO HAS BEEN TREATED UNFAIRLY WILL BE GIVEN A OPPORTUNITY TO HAVE THERE ISSUE INVESTIGATED AND QUESTIONED AS WELL
Initial Business Response /* (1000, 9, 2016/01/04) */
The customer's dispute was accepted on 12/13/and the customer was provided with the processing timeframeOn 12/15/15, AccountNow advised the customer that the dispute investigation was in progressOn 12/16/15, AccountNow advised
the customer that the dispute was being evaluated for a provisional credit and an update would be provided by 12/29/On 12/28/15, provisional credit for $102.00, amounting to the disputed Automated Teller Machine $withdrawal and $fee was posted to the customer account
A letter announcing the provisional credit was mailed to the customer on 12/29/This credit has been granted provisionally while we complete our investigationThe investigation will be finalized no later than 01/27/
Initial Business Response /* (1000, 5, 2015/01/26) */
Per the terms and conditions, we may close the account without notice if the reason is for security purposesThe activity on the card was connected to possible compromise activityThis measure was taken to protect the funds in the
account
We offer a free replacement card when there is a potential compromiseA card was mailed free of chargeThe expedite service is not a free serviceWe will this time waive the $expedite fee as a courtesy but this is typically not a free service
The ATM fee was not chargedThe fee is waived at the ATM, not the AccountNow feeThe transaction fees for the ATM fee were charged as disclosed
Initial Business Response /* (1000, 5, 2015/04/06) */
We are unable to locate an active account for Ms***To research this matter further, we will require the 11-digit DDA assigned to her card accountThis is the same number that she used to payroll that she stated was just
directed to the account
The only account that we find active in her name has been inactive and did not recently have a payroll deposit
Initial Consumer Rebuttal /* (2000, 7, 2015/04/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Problem resolved
Initial Business Response /* (1000, 5, 2014/12/08) */
The terms and conditions state that we reserve the right to suspend and verify deposit activityThe deposit directed to the card was a social security benefits deposit in a name other than the name in the cardholderThis is done to
protect the beneficiary of the deposit,therefore we will not remit payment for any damagesThe deposit should have been in the name of the cardholder that the account was opened for
The deposit was returned to the sender on 12/1/
Initial Consumer Rebuttal /* (3000, 7, 2014/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I told account now and told.that I was my husbands payee and that my name is *** ***and they told me that I am nothing about a scam person
Final Business Response /* (4000, 9, 2014/12/19) */
We have pulled all calls related to the accountWe do not find any calls accusing Ms*** of being anything or doing anything illicit
The deposit was returned to the sender due to the fact that it was a name mismatchThis is our policy and done to protect the beneficiary
Three weeks ago I had filed a fraud dispute with this company and they went ahead and shut down my card for the time being They told me that they would issue me a new card, I patiently waited and waited and three weeks went by and still didn't receive my card Every time I called customer service they assured me that my card will come in the mail within 5-business days I found out they did not send the new debit card and had to pay $to have a new card (2nd card being order) be expedited to me its been three days and they still do not have a tracking number from *** I called *** corporate office and ask them how do you customers receive their tracking number, they told me that the customer makes their own tracking number and they would have it at the time they make the tracking number label At this point I am fed up with AccountNow and they need to be reported for stealing because I am going on a month without having access to my money and this company is putting me behind on bills
Initial Business Response /* (1000, 5, 2014/12/19) */
The account was reinstated upon receipt of the necessary documentation
Initial Consumer Rebuttal /* (3000, 7, 2014/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason I do not
accepted what has been stated is due to the fact of the matter is that I had pay in rent due to my account being blockedI had barrow money pay late fees that I did not haveI been using this account for many weeks then I'm blocked submitted the information needed and still wasn't advised it would take almost a week to have access to my fundsI'm absolutely upset feel they need to reimburseme me for the extra money paid and me being locked put my apartment cause I wasn't able pay all my rent on the due date of December 3,
Final Business Response /* (4000, 9, 2015/01/06) */
There has never been funds in the account amounting to $1,The account was suspended due to an incorrect date of birth and a verification issueThis is our policy until the matter is resolved
If there were late fees incurred as a result of this verification requirement, we would be happy to review the fees for reimbursment
We will require a copy of the invoice for the payment which shows the due date and the date paidWe will require a copy of the late fees incurred and this will need to be provided from the leasing company on their letterhead with a contact name and number to call
This can be faxed to XXX-XXX-XXXX for review
Initial Business Response /* (1000, 5, 2015/12/14) */
The customer was requested to send verification for the 9/17/15, $depositOn 11/27/15, the customer provided a listing of transactionsHowever, the documentation lacked the heading for the Financial Institution and there is no
listing for the $transaction
On 12/11/we called the customer at the telephone number provided in the complaintWe were unable to reach the customer and we left a voicemail message requesting a return call
On 12/14/15, we placed a second call and the telephone is now disconnected
In the absence of verification, we will return the funds to the deposit originator upon receipt of a written requestThe request may be faxed to AccountNow at (XXX) XXX-XXXX
Initial Business Response /* (1000, 5, 2014/07/29) */
There are not any current holds on the card accountWe will hold hotel authorizations for an extended period of time due to the manner in which hotels may process the final transactionThis process is done to prevent the account from
becoming overdrawnWe recognize that sometimes the merchant may not submit the hold when a customer pays by other means and that the amount may differ and cause the hold to remain for an additional extended period
Therefore, we have a process in place which allows the merchant to send an early hold release requestOur records indicate that we offered this option to Mr*** and he opted not to have the merchant send in the early hold release request
We apologize for the inconvenience, however this process is in place as a protection for both AccountNow and our customers
Initial Business Response /* (1000, 7, 2014/08/12) */
We completed our investigation and we did not find that an error occurred based on the facts provided to usWe have spoken to Mr*** and we have followed that conversation with a letter
Initial Consumer Rebuttal /*
(3000, 9, 2014/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this answer because I did not make the transactions that were made at stater brosnor did I authorize them or have any knowledge of them until I saw them on the account activity on Accoutnow.com
I accept the charge $to GTL.however the purchases made at stater bros, I did not makei would like to be credited for th following: purchase cash bk *** $21.29, purchase cash bk *** $77.69, purchase cash bk *** $100.99, purchase cash bk *** $102.54, purchase cash bk *** $107.45, and *** $
Final Consumer Response /* (3000, 16, 2014/09/25) */
On or before september th an accountnow representitive giving his name as *** attempted to contact me but I was indisposedUpon trying to call this gentleman back I was once again placed on hold and after fifteen minutes hung up because I had an appointment elsewhere I could not be late forNobody from accountnow has since attempted to contact me to my knowledge
I also would like to express my discomfort and apprehension in corresponding with this company Every interaction has been negative and anything but helpfulThey treat me with malice and contempt as if im there enemy rather than a customer
Final Business Response /* (4000, 18, 2014/10/02) */
A check was mailed on 9/23/
Initial Business Response /* (1000, 5, 2015/08/25) */
The history for this customer shows that he applied four times for an accountOn 7/5/and 8/3/applications were submitted but not approved due to invalid Social Security NumbersA third application was denied on 8/for duplicate
entryThe customer's fourth application on 8/3/was approved and account XXXXXXXXXXXXX was opened
We show that there are no transactions on account XXXXXXXXXXXXXWe tested the automated system and it is functioning properly
On 8/11/15, a call was made to Mr*** at the telephone number listed on the account and a message was left for the customerThere has been no reply and a second call was placed on 8/25/15, however the telephone number on the account record is now disconnectedThe telephone number provided in the complaint, (XXX) XXX-XXXX has a voicemail greeting announcing ***'s Painting and Powerwashing as the telephone ownerA message was left on this telephone voicemail for Mr*** on 8/25/
We request the customer contact us at (XXX) XXX-XXXX so that we may address any remaining questions
Initial Business Response /* (1000, 5, 2014/07/08) */
A check is being processed and mailed to the address provided on the complaintThe check will be for the full amount of the deposit
Initial Business Response /* (1000, 5, 2014/08/06) */
The deposit funds were reaclled by the sending institution on July 29, We have processed a check return to them for the remaining funds
I have to say this company has been really great with the handling of my fundsI have had them as my bank for yrs now Nd have no camplaints what so ever compared to my last bank this one is the best ever
The customer account referenced in the complaint was opened in April On 2/3/the account was restricted by caller request in the AccountNow customer centerOn 2/3/16, we received a second call and the customer stated that he had not performed the transactionThis indicates
that multiple callers are contacting AccountNow with the customer's information and accessing the customer accountDocumentation is required when there are multiple callers to verify the customer's identity and address.We received several additional customer calls on 2/3/and after advising the caller that documentation was required, the caller hung up.On 2/22/we received documentation which was incompleteOn 2/26/we received documentation which was incompleteOn 3/2/we received documentation which was incomplete.On 3/15/we received the required documentation and we contacted the customerThe customer stated that he had closed the account by mistakeWe advised the customer that his account was being reopenedOn 3/16/the customer accessed his funds
Initial Business Response /* (1000, 5, 2014/07/01) */
The fee that was charged was disclosed in the terms and can be viewed onlineThe terms are:
Monthly Fee (SVC CHG-MONTHLY)
Initially charged at time of first value load on your Card, and charged on the same day of each subsequent
month
$per month
The fee was applied as disclosed
Initial Business Response /* (1000, 5, 2014/10/29) */
When a customer calls our office for account information, we verify personal information provided to us at the time of application, to ensure that we are speaking to the correct customer
On 10/13/14, the customer contacted our office
and provided a date of birth that did not match the information provided to us at application
We instructed the customer of the documentation required to verify and update the correct date of birthWe advised her of this requirement with each call that she placed to our officeWe provided alternate methods of providing the documentation since the fax that she was sending was not being received
On 10/21/14, a manager from our corporate office worked with the customer to provide the documentation by emailThe information was received, reviewed, the account information updated and the account immediately reinstated
This policy is for the protection of our customers
AccountNow is very unprofessional I have over $in my account and can not get access to it I have sent all documents that they asked for and I have callex and everytime I give them my account they hangupi have been with them for over years and everything was okay until this happen I have been waiting over months
Initial Business Response /* (1000, 5, 2014/08/15) */
We have spoken to the customer and a check was processed on 8/8/
Initial Business Response /* (1000, 5, 2015/09/15) */
The customer claims that he opened the account and arranged for his tax refund to be depositedThe account was opened on 7/26/and the address is: ***On 8/10/15, the customer reported that the
transaction activity was fraudA dispute was filed for the transactions that the customer states were not performed by himOn 8/21/15, the results of a Lexus Nexus address review identified the customer has resided at ***, ***, California since May A search was made using 411.com and whitepages.com and we were unable to locate a listing for the customer in ***Based upon the details available to us, we denied the claim due to possible Tax Preparer fraudWe encourage the customer to contact law enforcement and file a reportWe will assist in the investigation upon receipt of a Court Order for recordsOur Law Enforcement assistance line is: XXX-XXX-XXXXOur Customer Service telephone number is: (XXX) XXX-XXXX
Initial Consumer Rebuttal /* (3000, 8, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
ACCOUNT NOW IS RIGHT I DID RESIDE AT THE ADDRESS MENTIONED IN THERE RESPONSE, HOWEVER, I HAVE MOVED IN MORE THAN ONE OCCASION SINCE THENWHAT DOES THAT HAVE TO PROVE OR DO WITH MY CLAIM
MY CLAIM IS BASED ON THE FACTS THAT MY CARD HAD BEEN USED WITHOUT MY AUTHORIZATION, NOT TAX PREPARER FRAUD
I WILL FILE A REPORT WITH POLICE DEPARTMENT AS REQUESTED IF YOU FEEL THAT WOULD HELP
MONEYGRAM ACCOUNT NOW HAS HANDLED CLAIM IN AN UNFAIRLY MANNER I ASK THAT CLAIM BE REOPENED AND PROPER INVESTIGATION BE CONDUCTED
I ASK THAT THE DEPOSIT ON ACCOUNT BE MAILED TO ME OR RETURNED TO THE INTERNAL REVENUE SERVICE FOR PROPER HANDLING
I APOLOGIZE FOR MY ONLY MISTAKE FOR NOT GETTING MORE INFORMATION ON MONEYGRAM ACCOUNT NOW BEFORE TRUSTING MY FUNDS IN THERE HANDTHEIR MANY CUSTOMER COMPLAINTS CAN SPEAK FOR ITSELF
I DO HOPE THIS IS NOT THE CASE FOR ME AND A RESOLUTION BE MADE IN A QUICK AND FAIR MANNER
THIS HAS CAUSED ME FINANCIAL HARDSHIP
Final Business Response /* (4000, 10, 2015/10/05) */
Based upon the facts available to us, we stand behind the results of our investigationWe will cooperate with Law Enforcement upon receipt of a Subpoena, Search Warrant or Court OrderThe AccountNow Law Enforcement line is: (XXX) XXX-XXXX
Final Consumer Response /* (4200, 12, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
IF MY ACCOUNT CARD HAD UNAUTHORIZE CHARGES ON IT, AND I DID NOT USE IT WHY AM I BEING MISTREATEDPLEASE EXPLAIN WHY DO YOU NEED A SUBPOENA, SEARCH WARRANT OR A COURT ORDER TO PROVIDE ME WITH THE DOCUMENTS OR INFORMATION YOU USED IN MAKING YOUR DECISION TO DECLINE THE CLAIMTHIS SHOULD BE ILLEGAL, WHY WOULD I NEED TO GO TO COURT UNLESS I INTEND ON SUEINGI SEE ACCOUNT NOW HAS A HISTORY OF KEEPING THERE CLIENTS MONEYSOMETHING NEEDS TO BE DONE ABOUT THISI WAS OFFERED THE HELP OF ABC NEWS, MIKE FINLEY ON YOUR SIDESOMEBODY NEEDS TO PUT A STOP TO ALL OF THIS AND PERHAPS EVERYBODY WHO HAS BEEN TREATED UNFAIRLY WILL BE GIVEN A OPPORTUNITY TO HAVE THERE ISSUE INVESTIGATED AND QUESTIONED AS WELL
Initial Business Response /* (1000, 9, 2016/01/04) */
The customer's dispute was accepted on 12/13/and the customer was provided with the processing timeframeOn 12/15/15, AccountNow advised the customer that the dispute investigation was in progressOn 12/16/15, AccountNow advised
the customer that the dispute was being evaluated for a provisional credit and an update would be provided by 12/29/On 12/28/15, provisional credit for $102.00, amounting to the disputed Automated Teller Machine $withdrawal and $fee was posted to the customer account
A letter announcing the provisional credit was mailed to the customer on 12/29/This credit has been granted provisionally while we complete our investigationThe investigation will be finalized no later than 01/27/
Initial Business Response /* (1000, 5, 2015/01/26) */
Per the terms and conditions, we may close the account without notice if the reason is for security purposesThe activity on the card was connected to possible compromise activityThis measure was taken to protect the funds in the
account
We offer a free replacement card when there is a potential compromiseA card was mailed free of chargeThe expedite service is not a free serviceWe will this time waive the $expedite fee as a courtesy but this is typically not a free service
The ATM fee was not chargedThe fee is waived at the ATM, not the AccountNow feeThe transaction fees for the ATM fee were charged as disclosed
Initial Business Response /* (1000, 5, 2015/04/06) */
We are unable to locate an active account for Ms***To research this matter further, we will require the 11-digit DDA assigned to her card accountThis is the same number that she used to payroll that she stated was just
directed to the account
The only account that we find active in her name has been inactive and did not recently have a payroll deposit
Initial Consumer Rebuttal /* (2000, 7, 2015/04/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Problem resolved
Initial Business Response /* (1000, 5, 2014/09/22) */
A manager reviewed the case on 9/10/and reversed the $expedited fee
Initial Business Response /* (1000, 5, 2014/12/08) */
The terms and conditions state that we reserve the right to suspend and verify deposit activityThe deposit directed to the card was a social security benefits deposit in a name other than the name in the cardholderThis is done to
protect the beneficiary of the deposit,therefore we will not remit payment for any damagesThe deposit should have been in the name of the cardholder that the account was opened for
The deposit was returned to the sender on 12/1/
Initial Consumer Rebuttal /* (3000, 7, 2014/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I told account now and told.that I was my husbands payee and that my name is *** ***and they told me that I am nothing about a scam person
Final Business Response /* (4000, 9, 2014/12/19) */
We have pulled all calls related to the accountWe do not find any calls accusing Ms*** of being anything or doing anything illicit
The deposit was returned to the sender due to the fact that it was a name mismatchThis is our policy and done to protect the beneficiary