Initial Business Response /* (1000, 5, 2015/07/30) */
The customer reports that she is missing deposits from her account. Our research has identified deposits have posted to the account from 4/29/15 through 7/23/15. In order to further research this matter, we require specific information to...
assist the customer including; the deposit Originator, the date and amount of the anticipated deposits, the recipient name (if other than the customer), and the account number and routing number which was provided to the Originator. We tried to reach the customer on 7/27, and as of 7/29 we have not received a return call. We request the customer contact us with the required information.
I have a dispute on my account. My card was hacked and the person stole over $800.00 out my account in less than 30 minutes. I have been told due to there investigation that they did not find any issue and will not be returning my money. I will be getting a letter in the mail that will explain the results. I need my money back into my account. This is insured by the FDIC, but I can't get my money returned when it is clearly fraud. No one here can answer any questions. Not very professional. I am a hard working person and I do not have money to give to thieves. Please shut this corporation down...
Initial Business Response /* (1000, 6, 2015/08/24) */
On 8/4/15, we received a call from an individual who reported the card was misplaced. Our policy is to restrict a misplaced card to protect the account. We received a second call and the caller asked to have the name changed on the...
account in order to receive a direct deposit. That caller stated she did not know why the account was restricted. We believe that we have received calls from individuals pretending to the customer and we have close the customer accounts to protect customer funds.
On 8/24/15, a telephone call was placed to the customer to advise that all accounts are closed and that a check for the remaining balance will be mailed upon address verification.
Initial Consumer Rebuttal /* (2000, 8, 2015/08/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As soon as they got the complaint my money was sent back its ridiculous that it took all that to resolve the issue
Initial Business Response /* (1000, 5, 2015/09/18) */
On 9/14/15, we spoke to [redacted] in the Accounting Department at the hotel W Chicago-City Center. Mr. [redacted] confirmed an authorization hold was placed on an account belonging to [redacted] on 7/31/15. The $200.00...
authorization hold was placed on the account for incidental hotel charges, should any occur. Mr. [redacted] stated that he had advised the customer that the hold would be released in 7-10 business days and the full $200.00 amount restored to Mr. [redacted]'s account if there were no charges. A review of Mr. [redacted]'s AccountNow account shows that there are no current authorization holds and the hotel has not posted a debit to Mr. [redacted]'s account.
We contacted Ms. [redacted] and she advised that Mr. [redacted] is her fiancé and he accompanied her during the stay at the hotel W Chicago-City Center. We advised Ms. [redacted] that authorization holds can be placed on accounts by merchants. This is described in the Cardholder Agreement. The duration of an authorization hold is based upon the transaction type. The duration of the hold for a hotel is 10 business days.
We advised Ms. [redacted] that there are no authorization holds from the hotel W Chicago-City Center at this time. Ms. [redacted] stated Mr. [redacted] believed $200.00 was still being held and unavailable to him.
On 9/15/15, we spoke to Mr. [redacted] and advised him that there are no current authorization holds on his account and based upon the 10 business day hold, the $200.00 authorization placed on his account by hotel W Chicago-City Center, would have expired on 8/14/15.
We reviewed the transactions on the account with Mr. [redacted] from 7/30/15, the day before the $200.00 authorization hold and after. Mr. [redacted] requested we speak to Ms. [redacted] and we reviewed the transactions with Ms. [redacted]. We advised Ms. [redacted] that she and Mr. [redacted] may review transaction history through the AccountNow customer center. The Customer Center will display all credits and debits that have posted to Mr. [redacted]'s account. If they identify a discrepancy, they are encouraged to contact AccountNow at (XXX) XXX-XXXX.
At this time, we consider the issue resolved.
Initial Business Response /* (1000, 5, 2014/07/14) */
We apologize for the inconvenience. The account has already been closed at the customer's request.
Initial Business Response /* (1000, 5, 2015/06/22) */
The account has a maximum balance limit. The latest deposit has been returned to the originator. The cardholder must refer to her terms and conditions related to the terms of the card.
Initial Consumer Rebuttal /* (3000, 7,...
2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no maximum balance limit. I have a email from them stating that they did not receive my Direct Deposit for the month of June they were expecting it to post asking did something change and if so they could help with getting it set back up.
I am the one who stopped the Direct Deposit and they still will not release my money.
Final Business Response /* (4000, 12, 2015/07/21) */
There is a maximum balance limit of $10,000. A deposit received on 6/1/15 was returned to the sender because it would have caused the balance limit to be exceeded.
The card is open and available for purchase and our records indicate that the cardholder called in June and was provided the options for removing the funds from the card.
A message has been left for the cardholder to explain the options for removing the funds from the card.
Initial Business Response /* (1000, 8, 2014/05/21) */
We reviewed the calls related to this matter. The card was closed and replaced because the customer called to advise us that she could not locate the card. The agent offered her the option to look for the card and the customer declined,...
stating that she did not have time. The card was closed and a new card issued.
We do not find that she was left on hold. If she called from an alternate telephone number, please provide that number to us and we will continue to research the calls.
Our records indicate that the new card has now been received and activated.
Initial Consumer Rebuttal /* (3000, 10, 2014/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have never declined time to find my card why would I do that if she was giving me extra time I never sated my card was lost I merely asked the cost of a replacement. Which she concluded my card was lost and blocked it I have my sprint spine bill which can show the amount of call and good time I have experienced when dealing with those people at account now they are rude and play the language barrier game I have since left the company in all because of my digits with their customer service and I'm baffled at the response they sent ! I have also called from my work phone XXXXXXXXXX as well as my cell XXXXXXXXXX so if they would like to play hardball I can present proof of my wait times :)
Initial Business Response /* (1000, 5, 2014/07/01) */
Limited information has been provided and there is not a telephone number provided to obtain additional information.
We do not offer gift cards, only reloadable prepaid cards.
Initial Consumer Rebuttal /* (3000, 7,...
2014/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A pre-paid $100 VISA card is a gift card, no matter how you try to spin it. It was purchased as such to reward my employees. Here's details of the example below.
The card number is XXXXXXXXXXXXXXXX
Expiration Date: 01/16
security code: [redacted]
In my initial response I copied and pasted the fees provided by AccountNow.
My number is XXX-XXX-XXXX.
Final Business Response /* (4000, 9, 2014/07/21) */
The card purchased was a reloadable prepaid card, not a gift card. The agent who advised the consumer, advised the consumer correctly. The fees charged were disclosed on the package purchased at the retail location.
A check has been requested to the consumer at the address on the complaint due to the misunderstanding of the type of card purchased.
Checks typically take 2 - 3 weeks for processing and mailing.
Final Consumer Response /* (2000, 11, 2014/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The fees were not disclosed on the package. They were inside of the package which is not visible until you open it. Therefore, the consumer will have no idea that you're charging them fees every month while the package is closed. If a check is not received then I will reopen this case or create a new one.
The charges described in the complaint are related to a $75.00 authorization which was posted on 3/25/16 and a...
debit for $18.00 which posted on 3/29/16. Both transactions originated from the Dana Hotel and Spa.
The $75.00 authorization expired and the funds were returned to the customer’s available balance and a refund for $18.00 from Dana Hotel & Spa was posted to the customer’s account on 4/10/16.
On 4/13/16 we reviewed the status of the transactions with the customer. The customer stated she had no remaining concerns at this time and she would close the complaint.
Initial Business Response /* (1000, 5, 2014/08/29) */
The account issue has been addressed and the customer has been advised.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the dispute claims i...
sent in for money that was taken off my card, I havent got back and they sent me a new card because of the dispute, but didnt let me activate my new one, says I have to use my old one, I dont get it.and now I cant even see my statement online because it's under the new card I am not aloud to use.I want my refund for my disputes that is for this company NOSTALGIACAKES SHANGHAI I did not authorize charges of 50.33, 50.33, 50.35, 45.28, and international pin charges for each of these 1.49, also disputed this company FHT*BSCOMICS LTD, for 31.41. I would also like the 50 cents back everytime I have called them they take out of my account to resolve these matters. and I did send in my documents they requested, still nothing. (Less)
Initial Business Response /* (1000, 5, 2014/05/21) */
The initial card was never received. It was replaced and activated on 5/12/14. On 5/15/14 the account was suspended pending additional ID verification. At this time we have not received the required verification documentation required...
Initial Business Response /* (1000, 5, 2015/05/05) */
The cardholder was sent a new card. A dispute for three transactions was opened and the investigation into the matter is ongoing. The fees stand as disclosed.
Initial Consumer Rebuttal /* (3000, 14, 2015/05/15) */
The...
representative told me I will be contacted within 72 hrs I have another 48 hrs to go haven't heard back from them yet also requested a transaction summary to be sent to email but representative hasn't sent yet
Final Business Response /* (4000, 16, 2015/05/19) */
We mailed the basis for our decision to the customer on 5/14/15.
Final Consumer Response /* (4200, 18, 2015/05/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel that the decision was wrongfully decided I've called on several occasions to speak with someone and am told they will. Call me back that they don't see where I have a claim and that they shouldn't make a decision based on not being able to get in contact with me they should try to contact more than once and have s direct extension I can call back I need my money I don't have any to give s way
Initial Business Response /* (1000, 6, 2014/08/29) */
Credit was provided on 8/26/14 upon completion of the investigation of error. A copy of the transactions were sent to the consumer at the same time an error claim form was requested.
Initial Business Response /* (1000, 5, 2014/07/01) */
The card was reported after cutoff on 6/8/14. A new card was processed on 6/9/14 and mailed on 6/10/14. We completed the processing of the card and did mail the card within 3 - 5 days from the report of the loss. Unfortunately we cannot...
control mail delivery time frames. Our records indicate that the card was delivered and activated on 6/20/14.
The customer dispute claim was filed on 2/22/16. The disputed amount was $713.18.The results of our investigation concluded that we do not find that an error occurred due to the following reasons: The customer is in possession of the card. The customer has undisputed transactions while the...
disputed transactions occurred from 2/14/16 through 2/16/16. The disputed $178.27 PIN based transaction with [redacted] occurred on 2/14/16, and it was followed by the cardholder's valid ATM transaction on 2/15/16. There is a disputed transaction that occurred with [redacted] and the customer has three prior undisputed transactions with other [redacted] locations since 2/10/16. There were not any ATM balance inquires while the disputed transactions occurred, which would indicate that the user of the card was aware of the balance. There are transactions that required the PIN, yet there were not any PIN failures while the disputed transactions occurred. With the facts available to us, we do not find that an error occurred.On 2/29/16 we mailed the customer a dispute denial letter.From 3/7/16 to 3/28/16 we called the customer six times. We were unable to reach the customer and we left six messages. The customer may call us with any questions at ([redacted]
Initial Business Response /* (1000, 5, 2015/02/27) */
I spoke to Mr. [redacted] on 2/16/15 and lifted the restriction. I explained the reason why the restriction was placed and apologized for the fact that we restricted the account in error because we did not see that the deposit beneficiary...
was on his card.
We have credited the last two months of monthly fees for the inconvenience. We sincerely apologize for the inconvenience.
Initial Consumer Rebuttal /* (2000, 7, 2015/03/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Very, Very Pleased with response and the manner in which Account Now corrected the error. Thank you Sincerely. GP
Initial Business Response /* (1000, 5, 2014/07/31) */
The terms and conditions explain that we reserve the right to suspend access to an account and ask for additional identity information. This action was taken based on the transaction activity.
We apologize for the inconvenience but...
this is our policy to ensure we protect the funds in our customer's accounts.
If there were fees incurred related to the incident that were incurred for the money borrowed, Ms. [redacted] can provide copies of the invoices documenting the fees by fax to XXX-XXX-XXXX and we will review for any applicable compensation.
Initial Consumer Rebuttal /* (2000, 7, 2014/08/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will fax in all documents and I expect full rrimbursement
Initial Business Response /* (1000, 5, 2015/02/17) */
Our policy for verification requires and unexpired photo ID. Once we received the unexpired photo ID we reinstated the account.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/01) */
(The consumer indicated he/she DID NOT...
accept the response from the business.)
The issue wasn't anything to do with verification. The issue is why were the accounts blocked in the first place. I have read all of the terms and we did nothing wrong. There customer service people told us it was from a card to card transfer the was for $500.00 and that we can only allowed to transfer $300.00 per day, but the terms say 500.00 so this all happen for no reason and caused a lot of problems and late payments
Final Business Response /* (4000, 9, 2015/03/11) */
The following is disclosed in the terms and conditions:
"We may cancel or suspend your Card or this Agreement at any time."
Based on the activity to the card, we suspended the account and asked for verification documentation.
Initial Business Response /* (1000, 5, 2015/07/30) */
The customer reports that she is missing deposits from her account. Our research has identified deposits have posted to the account from 4/29/15 through 7/23/15. In order to further research this matter, we require specific information to...
assist the customer including; the deposit Originator, the date and amount of the anticipated deposits, the recipient name (if other than the customer), and the account number and routing number which was provided to the Originator. We tried to reach the customer on 7/27, and as of 7/29 we have not received a return call. We request the customer contact us with the required information.
I have a dispute on my account. My card was hacked and the person stole over $800.00 out my account in less than 30 minutes. I have been told due to there investigation that they did not find any issue and will not be returning my money. I will be getting a letter in the mail that will explain the results. I need my money back into my account. This is insured by the FDIC, but I can't get my money returned when it is clearly fraud. No one here can answer any questions. Not very professional. I am a hard working person and I do not have money to give to thieves. Please shut this corporation down...
Initial Business Response /* (1000, 6, 2015/08/24) */
On 8/4/15, we received a call from an individual who reported the card was misplaced. Our policy is to restrict a misplaced card to protect the account. We received a second call and the caller asked to have the name changed on the...
account in order to receive a direct deposit. That caller stated she did not know why the account was restricted. We believe that we have received calls from individuals pretending to the customer and we have close the customer accounts to protect customer funds.
On 8/24/15, a telephone call was placed to the customer to advise that all accounts are closed and that a check for the remaining balance will be mailed upon address verification.
Initial Consumer Rebuttal /* (2000, 8, 2015/08/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As soon as they got the complaint my money was sent back its ridiculous that it took all that to resolve the issue
Initial Business Response /* (1000, 5, 2015/09/18) */
On 9/14/15, we spoke to [redacted] in the Accounting Department at the hotel W Chicago-City Center. Mr. [redacted] confirmed an authorization hold was placed on an account belonging to [redacted] on 7/31/15. The $200.00...
authorization hold was placed on the account for incidental hotel charges, should any occur. Mr. [redacted] stated that he had advised the customer that the hold would be released in 7-10 business days and the full $200.00 amount restored to Mr. [redacted]'s account if there were no charges. A review of Mr. [redacted]'s AccountNow account shows that there are no current authorization holds and the hotel has not posted a debit to Mr. [redacted]'s account.
We contacted Ms. [redacted] and she advised that Mr. [redacted] is her fiancé and he accompanied her during the stay at the hotel W Chicago-City Center. We advised Ms. [redacted] that authorization holds can be placed on accounts by merchants. This is described in the Cardholder Agreement. The duration of an authorization hold is based upon the transaction type. The duration of the hold for a hotel is 10 business days.
We advised Ms. [redacted] that there are no authorization holds from the hotel W Chicago-City Center at this time. Ms. [redacted] stated Mr. [redacted] believed $200.00 was still being held and unavailable to him.
On 9/15/15, we spoke to Mr. [redacted] and advised him that there are no current authorization holds on his account and based upon the 10 business day hold, the $200.00 authorization placed on his account by hotel W Chicago-City Center, would have expired on 8/14/15.
We reviewed the transactions on the account with Mr. [redacted] from 7/30/15, the day before the $200.00 authorization hold and after. Mr. [redacted] requested we speak to Ms. [redacted] and we reviewed the transactions with Ms. [redacted]. We advised Ms. [redacted] that she and Mr. [redacted] may review transaction history through the AccountNow customer center. The Customer Center will display all credits and debits that have posted to Mr. [redacted]'s account. If they identify a discrepancy, they are encouraged to contact AccountNow at (XXX) XXX-XXXX.
At this time, we consider the issue resolved.
Initial Business Response /* (1000, 5, 2014/07/14) */
We apologize for the inconvenience. The account has already been closed at the customer's request.
Initial Business Response /* (1000, 5, 2015/06/22) */
The account has a maximum balance limit. The latest deposit has been returned to the originator. The cardholder must refer to her terms and conditions related to the terms of the card.
Initial Consumer Rebuttal /* (3000, 7,...
2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no maximum balance limit. I have a email from them stating that they did not receive my Direct Deposit for the month of June they were expecting it to post asking did something change and if so they could help with getting it set back up.
I am the one who stopped the Direct Deposit and they still will not release my money.
Final Business Response /* (4000, 12, 2015/07/21) */
There is a maximum balance limit of $10,000. A deposit received on 6/1/15 was returned to the sender because it would have caused the balance limit to be exceeded.
The card is open and available for purchase and our records indicate that the cardholder called in June and was provided the options for removing the funds from the card.
A message has been left for the cardholder to explain the options for removing the funds from the card.
Initial Business Response /* (1000, 5, 2014/12/08) */
The deposit was applied to the card account at 1:30 am on 11/25/14.
Initial Business Response /* (1000, 8, 2014/05/21) */
We reviewed the calls related to this matter. The card was closed and replaced because the customer called to advise us that she could not locate the card. The agent offered her the option to look for the card and the customer declined,...
stating that she did not have time. The card was closed and a new card issued.
We do not find that she was left on hold. If she called from an alternate telephone number, please provide that number to us and we will continue to research the calls.
Our records indicate that the new card has now been received and activated.
Initial Consumer Rebuttal /* (3000, 10, 2014/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have never declined time to find my card why would I do that if she was giving me extra time I never sated my card was lost I merely asked the cost of a replacement. Which she concluded my card was lost and blocked it I have my sprint spine bill which can show the amount of call and good time I have experienced when dealing with those people at account now they are rude and play the language barrier game I have since left the company in all because of my digits with their customer service and I'm baffled at the response they sent ! I have also called from my work phone XXXXXXXXXX as well as my cell XXXXXXXXXX so if they would like to play hardball I can present proof of my wait times :)
Initial Business Response /* (1000, 5, 2014/07/01) */
Limited information has been provided and there is not a telephone number provided to obtain additional information.
We do not offer gift cards, only reloadable prepaid cards.
Initial Consumer Rebuttal /* (3000, 7,...
2014/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A pre-paid $100 VISA card is a gift card, no matter how you try to spin it. It was purchased as such to reward my employees. Here's details of the example below.
The card number is XXXXXXXXXXXXXXXX
Expiration Date: 01/16
security code: [redacted]
In my initial response I copied and pasted the fees provided by AccountNow.
My number is XXX-XXX-XXXX.
Final Business Response /* (4000, 9, 2014/07/21) */
The card purchased was a reloadable prepaid card, not a gift card. The agent who advised the consumer, advised the consumer correctly. The fees charged were disclosed on the package purchased at the retail location.
A check has been requested to the consumer at the address on the complaint due to the misunderstanding of the type of card purchased.
Checks typically take 2 - 3 weeks for processing and mailing.
Final Consumer Response /* (2000, 11, 2014/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The fees were not disclosed on the package. They were inside of the package which is not visible until you open it. Therefore, the consumer will have no idea that you're charging them fees every month while the package is closed. If a check is not received then I will reopen this case or create a new one.
The charges described in the complaint are related to a $75.00 authorization which was posted on 3/25/16 and a...
debit for $18.00 which posted on 3/29/16. Both transactions originated from the Dana Hotel and Spa.
The $75.00 authorization expired and the funds were returned to the customer’s available balance and a refund for $18.00 from Dana Hotel & Spa was posted to the customer’s account on 4/10/16.
On 4/13/16 we reviewed the status of the transactions with the customer. The customer stated she had no remaining concerns at this time and she would close the complaint.
Initial Business Response /* (1000, 5, 2014/08/29) */
The account issue has been addressed and the customer has been advised.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the dispute claims i...
sent in for money that was taken off my card, I havent got back and they sent me a new card because of the dispute, but didnt let me activate my new one, says I have to use my old one, I dont get it.and now I cant even see my statement online because it's under the new card I am not aloud to use.I want my refund for my disputes that is for this company NOSTALGIACAKES SHANGHAI I did not authorize charges of 50.33, 50.33, 50.35, 45.28, and international pin charges for each of these 1.49, also disputed this company FHT*BSCOMICS LTD, for 31.41. I would also like the 50 cents back everytime I have called them they take out of my account to resolve these matters. and I did send in my documents they requested, still nothing. (Less)
Initial Business Response /* (1000, 5, 2014/05/21) */
The initial card was never received. It was replaced and activated on 5/12/14. On 5/15/14 the account was suspended pending additional ID verification. At this time we have not received the required verification documentation required...
to reinstate the account.
Initial Business Response /* (1000, 5, 2015/05/05) */
The cardholder was sent a new card. A dispute for three transactions was opened and the investigation into the matter is ongoing. The fees stand as disclosed.
Initial Consumer Rebuttal /* (3000, 14, 2015/05/15) */
The...
representative told me I will be contacted within 72 hrs I have another 48 hrs to go haven't heard back from them yet also requested a transaction summary to be sent to email but representative hasn't sent yet
Final Business Response /* (4000, 16, 2015/05/19) */
We mailed the basis for our decision to the customer on 5/14/15.
Final Consumer Response /* (4200, 18, 2015/05/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel that the decision was wrongfully decided I've called on several occasions to speak with someone and am told they will. Call me back that they don't see where I have a claim and that they shouldn't make a decision based on not being able to get in contact with me they should try to contact more than once and have s direct extension I can call back I need my money I don't have any to give s way
Initial Business Response /* (1000, 6, 2014/08/29) */
Credit was provided on 8/26/14 upon completion of the investigation of error. A copy of the transactions were sent to the consumer at the same time an error claim form was requested.
Initial Business Response /* (1000, 5, 2014/07/01) */
The card was reported after cutoff on 6/8/14. A new card was processed on 6/9/14 and mailed on 6/10/14. We completed the processing of the card and did mail the card within 3 - 5 days from the report of the loss. Unfortunately we cannot...
control mail delivery time frames. Our records indicate that the card was delivered and activated on 6/20/14.
Initial Business Response /* (1000, 5, 2015/02/25) */
A check request has been processed and mailed to the address on the account record.
The customer dispute claim was filed on 2/22/16. The disputed amount was $713.18.The results of our investigation concluded that we do not find that an error occurred due to the following reasons: The customer is in possession of the card. The customer has undisputed transactions while the...
disputed transactions occurred from 2/14/16 through 2/16/16. The disputed $178.27 PIN based transaction with [redacted] occurred on 2/14/16, and it was followed by the cardholder's valid ATM transaction on 2/15/16. There is a disputed transaction that occurred with [redacted] and the customer has three prior undisputed transactions with other [redacted] locations since 2/10/16. There were not any ATM balance inquires while the disputed transactions occurred, which would indicate that the user of the card was aware of the balance. There are transactions that required the PIN, yet there were not any PIN failures while the disputed transactions occurred. With the facts available to us, we do not find that an error occurred.On 2/29/16 we mailed the customer a dispute denial letter.From 3/7/16 to 3/28/16 we called the customer six times. We were unable to reach the customer and we left six messages. The customer may call us with any questions at ([redacted]
Initial Business Response /* (1000, 5, 2015/02/27) */
I spoke to Mr. [redacted] on 2/16/15 and lifted the restriction. I explained the reason why the restriction was placed and apologized for the fact that we restricted the account in error because we did not see that the deposit beneficiary...
was on his card.
We have credited the last two months of monthly fees for the inconvenience. We sincerely apologize for the inconvenience.
Initial Consumer Rebuttal /* (2000, 7, 2015/03/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Very, Very Pleased with response and the manner in which Account Now corrected the error. Thank you Sincerely. GP
Initial Business Response /* (1000, 5, 2014/07/31) */
The terms and conditions explain that we reserve the right to suspend access to an account and ask for additional identity information. This action was taken based on the transaction activity.
We apologize for the inconvenience but...
this is our policy to ensure we protect the funds in our customer's accounts.
If there were fees incurred related to the incident that were incurred for the money borrowed, Ms. [redacted] can provide copies of the invoices documenting the fees by fax to XXX-XXX-XXXX and we will review for any applicable compensation.
Initial Consumer Rebuttal /* (2000, 7, 2014/08/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will fax in all documents and I expect full rrimbursement
Initial Business Response /* (1000, 5, 2015/02/17) */
Our policy for verification requires and unexpired photo ID. Once we received the unexpired photo ID we reinstated the account.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/01) */
(The consumer indicated he/she DID NOT...
accept the response from the business.)
The issue wasn't anything to do with verification. The issue is why were the accounts blocked in the first place. I have read all of the terms and we did nothing wrong. There customer service people told us it was from a card to card transfer the was for $500.00 and that we can only allowed to transfer $300.00 per day, but the terms say 500.00 so this all happen for no reason and caused a lot of problems and late payments
Final Business Response /* (4000, 9, 2015/03/11) */
The following is disclosed in the terms and conditions:
"We may cancel or suspend your Card or this Agreement at any time."
Based on the activity to the card, we suspended the account and asked for verification documentation.