Initial Business Response /* (1000, 5, 2015/09/15) */
On 8/31/15, our Interactive Voice Response system registered an account closure requestOn 9/4/15, we contacted the customer to advise her that her account was closed when a closure request was received during her call on 8/31/The
customer stated that the request was inadvertent and the account was reopenedWe consider the issue resolved
Initial Business Response /* (1000, 5, 2016/03/17) */
AccountNow accounts may be funded by deposits in the customer's name and all deposits are subject to verification and deposit limitsDeposits not in the customer's name will be returned or upon verification, AccountNow may allow a
deposit to post as a one-time courtesy
On 3/11/we advised the customer that we do not show a tax refund for $presented to AccountNow to post to the account
On 3/16/we advised the customer that the Issuing bank, The Bancorp, also researched and reported that the deposit had not been receivedThe customer stated that he would contact the IRS
We advised the customer to contact us with any additional questionsWe may be reached at (XXX) XXX-XXXX
Initial Business Response /* (1000, 5, 2015/03/13) */
The documentation was received in our office three timesOnce on 2/25/and twice on 2/26/15, uploaded on 2/27/
The verification documentation and the ID documentation was included in the upload all three times, however, the
agent appended all of the documentation to the error claim and the verification documentation was not processed
The issue was escalated to the manager on 3/3/The card was expedited on 3/3/The card was delivered and activated on 3/6/
We apologize for the oversight
Initial Business Response /* (1000, 5, 2016/01/29) */
On 1/21/the customer account received a new deposit and we restricted the account for verificationThis deposit was a Veterans Affairs Federal benefit and considered high-risk
On 1/28/we reviewed the documentation that the
customer provided and we removed the restrictionWe called the customer and explained the reason for the restriction and verification requirementAs a one-time courtesy creditWe will also provide the customer with replacement cards at no cost
The customer stated that she was satisfied with the resolution to her complaint
Initial Consumer Rebuttal /* (2000, 7, 2016/02/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although it was a nightmare, I accept because the issue was resolved within one phone call from someone who was calling from the statesEveryone else from the call center won't call you back and is basically uselessNonetheless, thanks for unfreezing our account
Initial Business Response /* (1000, 5, 2014/03/20) */
We apologize for the frustration that this matter has causedOur records indicate that the account was reinstated on 3/4/We have discussed the matter with the agents involved to ensure that we improve our level of serviceAgain
we apologize
Initial Business Response /* (1000, 5, 2014/06/04) */
The funds were placed in an escheatment account based on abandonment of the fundsFor years we have requested verification documentationWe have not received it because Mr*** has claimed that he did not have it
We have pulled
the funds back and we will attempt delivery of a check to the address provided on the complaint
On 1/13/we received notice of a possible compromise of the customer Visa card numberTo protect the customer's funds, we issued replacement cardsThe replacement cards were mailed to the customer address on file.On 3/9/the customer updated their address and reported non-receipt of
the replacement cardsWe advised the customer that we would issue replacement cards to the new addressOn 3/10/replacement cards were mailed.On 3/10/the customer requested one-time courtesy access to their account, however the customer was unable to verify the card number in her possessionOn 3/11/the customer requested free expedited delivery of a replacement cardWe advised the customer that expedited delivery was a customer expense and the customer declined expedited delivery.On 3/14/the customer received the replacement cards.We apologize for any inconvenience the customer experienced
Initial Business Response /* (1000, 5, 2015/10/27) */
This customer has two accountsOne of the accounts has a $balance and is inactiveThe second account is restricted due to verification failure which required the customer to provide her photo id, her signed Social Security card and a
current utility billThe customer provided her signed Social Security card and an illegible photocopy of her Driver's License onlyThe customer states in her complaint that the fee for an expedited replacement card is $The correct fee is $
On 10/13/15, a call was placed to the customerThe customer was asked verification questions which she answered correctlyThe customer stated that she was in the process of moving and would have a new permanent address in a weekThe customer asked why she was required to verify her identity and address for a prepaid card accountWe advised the customer that documentation is required when a verification failure occurs or a change of addressWe also advised the customer that the USA Patriot Act mandates that customer verification is performed
The customer stated she would provide a clear copy of her Driver's License which lists her current addressThe customer stated she would be moving soon and she would provide a utility bill when she is settled at her new address
The customer provided the copy of her Driver's License and the restriction was removed
Initial Consumer Rebuttal /* (3000, 7, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After only posting on this site did I get a responseAccount now is a major rip off and I am closing my account with themI was not pleased because this was the most stressful process that I have been through with a bank and this is a pre-paid account in which I pay money to have my money put on the cardI was very displeased with Account nowI advise no one to get this card
Final Business Response /* (4000, 9, 2015/11/13) */
On 11/4/15, AccountNow received the customer rebuttal to the Revdex.com complaintThe rebuttal from the customer states that she is closing her AccountNow accountBased upon the customer statement, the account was closed
On 11/5/15, the customer contacted AccountNow and stated that she did not want her account closed
On 11/6/15, the account was reopened and a call was placed to the customer to address the inconsistency between her Revdex.com rebuttal statement that she was closing her AccountNow account and her verbal request on 11/5/for her account to remain openWe were unable to reach the customer and a message was left on the customer voicemail
On 11/10/15, a second message was left for the customer
We request the customer contact us at (XXX) XXX-XXXX to address her account status
Final Consumer Response /* (4200, 11, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never closed the account but it was surprisingly closed by the business(Accountnow)They told me I would have to send in my information again which they stated they already had in order to re-open the accountI contacted corporate office and no ever called me neither did they leave a voicemailThis company is a big fraud and thiefNot a good company to have an account with
Initial Business Response /* (1000, 5, 2014/03/06) */
Merchant refunds are applied to the card account as soon as the merchant presents the transaction to AccountNowIt it typically a minimum of - daysThere is a refund that was applied to the card account on 2/20/
Initial Business Response /* (1000, 5, 2014/11/11) */
Based on the identity documentation provided, we are unable to allow the account to remain openA check will be mailed to the address on the account for the balance remaining in the account
Initial Business Response /* (1000, 5, 2014/05/09) */
A message has been left for Mr***We have reviewed his READYdebit cardThere is not any indication that the transactions have been double billedThere is evidence of a hold of a charge until the actual transaction is presented
by the merchant, but we have not double charged his account for any transaction
There is evidence of two declined transactionsOne for a cash transfer at western union which is not allowed until successful identity verification is completed and a personalized card is issuedAnd the other transaction was declined for non-sufficient funds
Mr*** deposited $He had transactions presented from various merchants totaling $He has $in active authorization holds pending presentment by the merchantHe has been charged the $fee that was disclosed and he has a remaining balance of $
We do not find any discrepancy and the fees that have been charged ($to initially purchase the card at the merchant location and the $that applies with the first use) have all been disclosedWe do not find that any money is missing from the card, therefore there is not any money to be returned
A message has been left for Mr***He may return the call at his earliest convenience if he has any additional questionsA copy of his statement has also been requested to be mailed to his address
My name is ***, and I have an AccountNow Gold Visa Prepaid Card as of March 30, my Disability was on my card I last used my card was on April 2, I call to see how much was on my card on April 3, that when I realized that my account was hacked into I called AccountNow and all they gave me was two cards with the last four numbers ofthe card's they put my money on and here are the numbers 5322-$260/5583-$the Police Department here in *** **Told me that there's nothing they can do for me and that I had to find out for myself and bring them a name when I do find out something I don't know how they got into my account without my actual card and my pin number and I live in *** **I'M having a hard time with this situation I went through a lot of HELL and someone can just take my money I was HOMELESS for a long time and diagnose with Depression so can you PLEASE HELP ME that is all the INCOME I GET IS DISABILITY
Initial Business Response /* (1000, 5, 2015/04/20) */
A dispute was filed, the amount of the dispute credited and a check mailedThe card has been closed so all additional deposits were returned to the senderMr*** will need to contact the sender
Initial Consumer Rebuttal
/* (3000, 7, 2015/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never got final settle amount are a check
Final Consumer Response /* (4200, 11, 2015/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was only refund out the
Final Business Response /* (4000, 14, 2015/06/17) */
We have refunded the total amount in the account of $195.67, which was the amount after the credits were issued for the error claim
We do not have any record of a deposit directed to the account in the amount of $If Mr*** directed a deposit to the account, he should contact the sender for a statusIf he would like us to research we will require a trace number to further research the account
Initial Business Response /* (1000, 5, 2014/02/18) */
All of our cards will apply the same hold if gas is purchased at the pumpThe following is located on our website in ''Frequently Asked Questions'':
Why do I have a hold on my account balance after purchasing gas?
If you purchase
gasoline using a credit transaction some gas stations may place a hold on your account for approximately $or more which may limit access to your account balance for up to business days
To avoid such holds, we recommend that you purchase gas using a debit transactionSimply swipe your card at the pump or take your card inside to the cashier and use your card and PIN to pay for the gas using a debit transaction
Initial Business Response /* (1000, 8, 2015/09/15) */
On 9/10/15, the merchant, ***, processed credit transaction for $85.00, debit transaction for $and additional authorizations for $eachThe credit and debit transactions offset and the customer balance was not
changedThe authorizations caused the customer's account balance to be decreased by $On 9/11/15, we received a faxed letter from the merchant to release one authorizationWe released the authorization hold and $was restored the customer account
The customer requested that the 2nd authorization be removedBased upon our review of this customer's excellent history, we released the remaining $authorization ahead of the scheduled expiration dateOn 9/11/15, we spoke to customer to advise that the $was restored to his accountThe customer stated that he was satisfied with this resolution
On 9/12/15, *** processed a debit transaction for $
On 9/14/15, we spoke to the customer about the 9/12/debitThe customer acknowledged that the debit represents his purchase on 9/10/and he had no additional questions or concerns involving this issue
We consider the issue closed
Initial Business Response /* (1000, 6, 2015/08/04) */
After speaking to the customer on 8/4/15, and confirming his identity and mailing address, by mutual agreement, we have closed the account and we are sending the remaining balance in a check to the address on fileAs we advised during
our telephone conversation with the customer, checks can take up to weeks
Initial Consumer Rebuttal /* (3000, 8, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Revdex.com advises me that my complaint will be closed by August 19, yet I have not received any of my funds and the business claims that "checks can take up to three weeks"Account Now has promised to send me a check in the past and has not delivered on that promiseThis complaint is hardly settled
Final Consumer Response /* (2000, 13, 2015/08/17) */
8-17-
Sent via email from consumer:
*** ***
Dear ***,
Yes, I believe the check they issued me for the $1,balance they had been holding for two months against my wishes has just cleared
I am still going to bring my story to my friend at NBCI was told repeatedly by at least three different Account Now employees that in order for me to have my funds "unfrozen" and available to me that I would have to produce physical receipts of deposits madeI was told that without the receipts, I would not receive my funds
Thanks to the Revdex.com for your help in retrieving funds that were being held hostage by a company who engages in illegal behavior
Have a nice day,
*** ***
Final Business Response /* (4000, 11, 2015/08/17) */
On 8/4/15, the customer agreed with the terms of a settlement to this complaint; his account would be closed and a check for the remaining balance of $would be sent to himRecords indicate the customer received the check within the week period as stated on 8/4/On 8/11/15, the check was cashed by the customerThis addresses the complaint and the agreement from the 8/4/telephone conversation
Initial Business Response /* (1000, 5, 2014/10/16) */
We conducted an investigation and did not find that an error occurredWe have attempted to return calls to the customer at the telephone number that we have in our account records and we have left messagesWe have not received a
return call
We attempted to call the customer at the telephone number on the complaint and there not a voicemail that allows us to leave a message
We will be happy to discuss the facts that lead to our decision with the customer
Initial Consumer Rebuttal /* (3000, 7, 2014/10/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I missed a phone call one time and ever since that missed phone call i've been caling and calling and I explained to the representative that everytime I left a message for the risk department they have never called back after that missed call..I realize i'm responsible for my card but the fact that I was careless one time and in that result lost $and i'm trying to explain to you people thats the reason why I got a new card..and i've apologized plenty of times
Final Business Response /* (4000, 17, 2014/11/04) */
The denial of the claim has nothing to do with the fact that Ms*** did not file a police reportBased on the investigation, we do not find that an error occurredThat is what we explained to Ms***
The facts do not show that anyone other than Ms*** used the card
Final Consumer Response /* (2000, 19, 2014/11/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/05/19) */
An authorization hold cannot be disputedThe hold occurred on 4/29/On 5/1/we advised Ms*** that she could not dispute a hold
The transaction was presented to the account on 5/6/We opened a dispute on 5/6/and we
issued a credit on 5/9/
We processed the error claim under the disclosed terms and conditions and based on the rights afforded to Ms*** under Regulation E
Initial Consumer Rebuttal /* (3000, 7, 2014/05/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, they made my account negative $which should have been impossible for a prepaid debit cardThen when they so called put my $back on my card I never saw it because they took it for a negative balance that I never accruedThen that left a negative balance of $On monday may 19, 2014, I got my state taxes which was $and they took $So I never really got any of my money backWhat they did was used my money to cover their mistakeI want my $back
Final Business Response /* (4000, 18, 2014/06/13) */
We have issued credit to the account for the amount of the disputeCredit was issued on 5/9/for the amount of the error claim,plus the associated transaction fee
Final Consumer Response /* (4200, 15, 2014/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am tired of explaining that they took my moneyThey put the money back on my account but they had it negative when it shouldn't have been so I never even seen the moneyHow does a prepaid card become negative? It is suppose to be impossible, that is why people get prepaid debit cards and then if that wasn't enough they took $out of my state taxes that got deposited right after thatIts obvious to see the Revdex.com is not going to do anything so I am not doing business with Accountnow ever again and I am telling everybody I know not to either and I will keep this complaint going
Initial Business Response /* (1000, 5, 2014/08/08) */
We have contacted Ms*** and discussed the matter with herWe are continuing to review her experience, but we have confirmed that the virtual card promised for the contest prize has been received
Initial Business Response /* (1000, 6, 2014/10/01) */
The error claim was denied and a letter was mailed to the customerWe have attempted to contact the customer by telephone on several occasions to discuss our findings and our decision
A credit was not issued because we finalized our
investigation prior to the date that provisional credit was due as outlined in the terms and conditions and the results of our investigation determined that we did not find that an error occurred
Initial Consumer Rebuttal /* (3000, 8, 2014/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The investigation was not handled the right wayI never got a return call back from anyone nor no one ever requested my supporting documents which I had to fax in several timesI called numerous times almost each day and the cant even me a direct answer support there process and findingsI called again today and was on hold for minutes and then the call dropI want them to credit my account because they have NOT shown me anything nor presented their results, I want my money ACCOUNT NOWIt's not my fault your business does not let customers talk to people your agentsI think yall use that to delay and deny claims because no ones get through to your agents
Final Business Response /* (4000, 10, 2014/10/16) */
There have been three error claims filed by Mr*** since August 26, He is being given credit in full for all the transactions claimed
The investigations were handled appropriately and there is record of several attempts to contact him by telephone, and in fact the investigator spoke to him regarding the initial denied claim
We are exercising our rights to close the account due to the number of error claims and the liability that it presents to us as a company
A check is being processed and will be processed with expected delivery on 10/18/An email is being sent to him with a direct contact number for the Vice President of Risk based on his request to send the telephone number by emailThis email will also provide the total amount of the credits, which will be the amount of the current claim, which has already been credited and is in queue for check processingThe amounts need to be calculated for the prior denied claim and the email will be sent as soon as there is confirmation of the credit amountHe was already granted credit on the initial claim
He may call if he would like to discuss the matter, but we reviewed the claims again and stand by our decision to keep the account closedWe will not allow the account to remain open and as a courtesy we are expediting a check at our expenseTypically this process takes three to fivve weeks based on mail time frames
Initial Business Response /* (1000, 5, 2015/09/15) */
On 8/31/15, our Interactive Voice Response system registered an account closure requestOn 9/4/15, we contacted the customer to advise her that her account was closed when a closure request was received during her call on 8/31/The
customer stated that the request was inadvertent and the account was reopenedWe consider the issue resolved
Initial Business Response /* (1000, 5, 2016/03/17) */
AccountNow accounts may be funded by deposits in the customer's name and all deposits are subject to verification and deposit limitsDeposits not in the customer's name will be returned or upon verification, AccountNow may allow a
deposit to post as a one-time courtesy
On 3/11/we advised the customer that we do not show a tax refund for $presented to AccountNow to post to the account
On 3/16/we advised the customer that the Issuing bank, The Bancorp, also researched and reported that the deposit had not been receivedThe customer stated that he would contact the IRS
We advised the customer to contact us with any additional questionsWe may be reached at (XXX) XXX-XXXX
Initial Business Response /* (1000, 5, 2015/03/13) */
The documentation was received in our office three timesOnce on 2/25/and twice on 2/26/15, uploaded on 2/27/
The verification documentation and the ID documentation was included in the upload all three times, however, the
agent appended all of the documentation to the error claim and the verification documentation was not processed
The issue was escalated to the manager on 3/3/The card was expedited on 3/3/The card was delivered and activated on 3/6/
We apologize for the oversight
Initial Business Response /* (1000, 5, 2016/01/29) */
On 1/21/the customer account received a new deposit and we restricted the account for verificationThis deposit was a Veterans Affairs Federal benefit and considered high-risk
On 1/28/we reviewed the documentation that the
customer provided and we removed the restrictionWe called the customer and explained the reason for the restriction and verification requirementAs a one-time courtesy creditWe will also provide the customer with replacement cards at no cost
The customer stated that she was satisfied with the resolution to her complaint
Initial Consumer Rebuttal /* (2000, 7, 2016/02/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although it was a nightmare, I accept because the issue was resolved within one phone call from someone who was calling from the statesEveryone else from the call center won't call you back and is basically uselessNonetheless, thanks for unfreezing our account
Initial Business Response /* (1000, 5, 2014/03/20) */
We apologize for the frustration that this matter has causedOur records indicate that the account was reinstated on 3/4/We have discussed the matter with the agents involved to ensure that we improve our level of serviceAgain
we apologize
Initial Business Response /* (1000, 5, 2014/06/04) */
The funds were placed in an escheatment account based on abandonment of the fundsFor years we have requested verification documentationWe have not received it because Mr*** has claimed that he did not have it
We have pulled
the funds back and we will attempt delivery of a check to the address provided on the complaint
On 1/13/we received notice of a possible compromise of the customer Visa card numberTo protect the customer's funds, we issued replacement cardsThe replacement cards were mailed to the customer address on file.On 3/9/the customer updated their address and reported non-receipt of
the replacement cardsWe advised the customer that we would issue replacement cards to the new addressOn 3/10/replacement cards were mailed.On 3/10/the customer requested one-time courtesy access to their account, however the customer was unable to verify the card number in her possessionOn 3/11/the customer requested free expedited delivery of a replacement cardWe advised the customer that expedited delivery was a customer expense and the customer declined expedited delivery.On 3/14/the customer received the replacement cards.We apologize for any inconvenience the customer experienced
Initial Business Response /* (1000, 5, 2015/10/27) */
This customer has two accountsOne of the accounts has a $balance and is inactiveThe second account is restricted due to verification failure which required the customer to provide her photo id, her signed Social Security card and a
current utility billThe customer provided her signed Social Security card and an illegible photocopy of her Driver's License onlyThe customer states in her complaint that the fee for an expedited replacement card is $The correct fee is $
On 10/13/15, a call was placed to the customerThe customer was asked verification questions which she answered correctlyThe customer stated that she was in the process of moving and would have a new permanent address in a weekThe customer asked why she was required to verify her identity and address for a prepaid card accountWe advised the customer that documentation is required when a verification failure occurs or a change of addressWe also advised the customer that the USA Patriot Act mandates that customer verification is performed
The customer stated she would provide a clear copy of her Driver's License which lists her current addressThe customer stated she would be moving soon and she would provide a utility bill when she is settled at her new address
The customer provided the copy of her Driver's License and the restriction was removed
Initial Consumer Rebuttal /* (3000, 7, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After only posting on this site did I get a responseAccount now is a major rip off and I am closing my account with themI was not pleased because this was the most stressful process that I have been through with a bank and this is a pre-paid account in which I pay money to have my money put on the cardI was very displeased with Account nowI advise no one to get this card
Final Business Response /* (4000, 9, 2015/11/13) */
On 11/4/15, AccountNow received the customer rebuttal to the Revdex.com complaintThe rebuttal from the customer states that she is closing her AccountNow accountBased upon the customer statement, the account was closed
On 11/5/15, the customer contacted AccountNow and stated that she did not want her account closed
On 11/6/15, the account was reopened and a call was placed to the customer to address the inconsistency between her Revdex.com rebuttal statement that she was closing her AccountNow account and her verbal request on 11/5/for her account to remain openWe were unable to reach the customer and a message was left on the customer voicemail
On 11/10/15, a second message was left for the customer
We request the customer contact us at (XXX) XXX-XXXX to address her account status
Final Consumer Response /* (4200, 11, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never closed the account but it was surprisingly closed by the business(Accountnow)They told me I would have to send in my information again which they stated they already had in order to re-open the accountI contacted corporate office and no ever called me neither did they leave a voicemailThis company is a big fraud and thiefNot a good company to have an account with
Initial Business Response /* (1000, 5, 2014/03/06) */
Merchant refunds are applied to the card account as soon as the merchant presents the transaction to AccountNowIt it typically a minimum of - daysThere is a refund that was applied to the card account on 2/20/
Initial Business Response /* (1000, 5, 2014/11/11) */
Based on the identity documentation provided, we are unable to allow the account to remain openA check will be mailed to the address on the account for the balance remaining in the account
Initial Business Response /* (1000, 5, 2014/05/09) */
A message has been left for Mr***We have reviewed his READYdebit cardThere is not any indication that the transactions have been double billedThere is evidence of a hold of a charge until the actual transaction is presented
by the merchant, but we have not double charged his account for any transaction
There is evidence of two declined transactionsOne for a cash transfer at western union which is not allowed until successful identity verification is completed and a personalized card is issuedAnd the other transaction was declined for non-sufficient funds
Mr*** deposited $He had transactions presented from various merchants totaling $He has $in active authorization holds pending presentment by the merchantHe has been charged the $fee that was disclosed and he has a remaining balance of $
We do not find any discrepancy and the fees that have been charged ($to initially purchase the card at the merchant location and the $that applies with the first use) have all been disclosedWe do not find that any money is missing from the card, therefore there is not any money to be returned
A message has been left for Mr***He may return the call at his earliest convenience if he has any additional questionsA copy of his statement has also been requested to be mailed to his address
My name is ***, and I have an AccountNow Gold Visa Prepaid Card as of March 30, my Disability was on my card I last used my card was on April 2, I call to see how much was on my card on April 3, that when I realized that my account was hacked into I called AccountNow and all they gave me was two cards with the last four numbers ofthe card's they put my money on and here are the numbers 5322-$260/5583-$the Police Department here in *** **Told me that there's nothing they can do for me and that I had to find out for myself and bring them a name when I do find out something I don't know how they got into my account without my actual card and my pin number and I live in *** **I'M having a hard time with this situation I went through a lot of HELL and someone can just take my money I was HOMELESS for a long time and diagnose with Depression so can you PLEASE HELP ME that is all the INCOME I GET IS DISABILITY
Initial Business Response /* (1000, 5, 2015/04/20) */
A dispute was filed, the amount of the dispute credited and a check mailedThe card has been closed so all additional deposits were returned to the senderMr*** will need to contact the sender
Initial Consumer Rebuttal
/* (3000, 7, 2015/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never got final settle amount are a check
Final Consumer Response /* (4200, 11, 2015/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was only refund out the
Final Business Response /* (4000, 14, 2015/06/17) */
We have refunded the total amount in the account of $195.67, which was the amount after the credits were issued for the error claim
We do not have any record of a deposit directed to the account in the amount of $If Mr*** directed a deposit to the account, he should contact the sender for a statusIf he would like us to research we will require a trace number to further research the account
Initial Business Response /* (1000, 5, 2014/02/18) */
All of our cards will apply the same hold if gas is purchased at the pumpThe following is located on our website in ''Frequently Asked Questions'':
Why do I have a hold on my account balance after purchasing gas?
If you purchase
gasoline using a credit transaction some gas stations may place a hold on your account for approximately $or more which may limit access to your account balance for up to business days
To avoid such holds, we recommend that you purchase gas using a debit transactionSimply swipe your card at the pump or take your card inside to the cashier and use your card and PIN to pay for the gas using a debit transaction
Initial Business Response /* (1000, 8, 2015/09/15) */
On 9/10/15, the merchant, ***, processed credit transaction for $85.00, debit transaction for $and additional authorizations for $eachThe credit and debit transactions offset and the customer balance was not
changedThe authorizations caused the customer's account balance to be decreased by $On 9/11/15, we received a faxed letter from the merchant to release one authorizationWe released the authorization hold and $was restored the customer account
The customer requested that the 2nd authorization be removedBased upon our review of this customer's excellent history, we released the remaining $authorization ahead of the scheduled expiration dateOn 9/11/15, we spoke to customer to advise that the $was restored to his accountThe customer stated that he was satisfied with this resolution
On 9/12/15, *** processed a debit transaction for $
On 9/14/15, we spoke to the customer about the 9/12/debitThe customer acknowledged that the debit represents his purchase on 9/10/and he had no additional questions or concerns involving this issue
We consider the issue closed
Initial Business Response /* (1000, 6, 2015/08/04) */
After speaking to the customer on 8/4/15, and confirming his identity and mailing address, by mutual agreement, we have closed the account and we are sending the remaining balance in a check to the address on fileAs we advised during
our telephone conversation with the customer, checks can take up to weeks
Initial Consumer Rebuttal /* (3000, 8, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Revdex.com advises me that my complaint will be closed by August 19, yet I have not received any of my funds and the business claims that "checks can take up to three weeks"Account Now has promised to send me a check in the past and has not delivered on that promiseThis complaint is hardly settled
Final Consumer Response /* (2000, 13, 2015/08/17) */
8-17-
Sent via email from consumer:
*** ***
Dear ***,
Yes, I believe the check they issued me for the $1,balance they had been holding for two months against my wishes has just cleared
I am still going to bring my story to my friend at NBCI was told repeatedly by at least three different Account Now employees that in order for me to have my funds "unfrozen" and available to me that I would have to produce physical receipts of deposits madeI was told that without the receipts, I would not receive my funds
Thanks to the Revdex.com for your help in retrieving funds that were being held hostage by a company who engages in illegal behavior
Have a nice day,
*** ***
Final Business Response /* (4000, 11, 2015/08/17) */
On 8/4/15, the customer agreed with the terms of a settlement to this complaint; his account would be closed and a check for the remaining balance of $would be sent to himRecords indicate the customer received the check within the week period as stated on 8/4/On 8/11/15, the check was cashed by the customerThis addresses the complaint and the agreement from the 8/4/telephone conversation
Initial Business Response /* (1000, 5, 2014/10/16) */
We conducted an investigation and did not find that an error occurredWe have attempted to return calls to the customer at the telephone number that we have in our account records and we have left messagesWe have not received a
return call
We attempted to call the customer at the telephone number on the complaint and there not a voicemail that allows us to leave a message
We will be happy to discuss the facts that lead to our decision with the customer
Initial Consumer Rebuttal /* (3000, 7, 2014/10/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I missed a phone call one time and ever since that missed phone call i've been caling and calling and I explained to the representative that everytime I left a message for the risk department they have never called back after that missed call..I realize i'm responsible for my card but the fact that I was careless one time and in that result lost $and i'm trying to explain to you people thats the reason why I got a new card..and i've apologized plenty of times
Final Business Response /* (4000, 17, 2014/11/04) */
The denial of the claim has nothing to do with the fact that Ms*** did not file a police reportBased on the investigation, we do not find that an error occurredThat is what we explained to Ms***
The facts do not show that anyone other than Ms*** used the card
Final Consumer Response /* (2000, 19, 2014/11/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/05/19) */
An authorization hold cannot be disputedThe hold occurred on 4/29/On 5/1/we advised Ms*** that she could not dispute a hold
The transaction was presented to the account on 5/6/We opened a dispute on 5/6/and we
issued a credit on 5/9/
We processed the error claim under the disclosed terms and conditions and based on the rights afforded to Ms*** under Regulation E
Initial Consumer Rebuttal /* (3000, 7, 2014/05/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, they made my account negative $which should have been impossible for a prepaid debit cardThen when they so called put my $back on my card I never saw it because they took it for a negative balance that I never accruedThen that left a negative balance of $On monday may 19, 2014, I got my state taxes which was $and they took $So I never really got any of my money backWhat they did was used my money to cover their mistakeI want my $back
Final Business Response /* (4000, 18, 2014/06/13) */
We have issued credit to the account for the amount of the disputeCredit was issued on 5/9/for the amount of the error claim,plus the associated transaction fee
Final Consumer Response /* (4200, 15, 2014/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am tired of explaining that they took my moneyThey put the money back on my account but they had it negative when it shouldn't have been so I never even seen the moneyHow does a prepaid card become negative? It is suppose to be impossible, that is why people get prepaid debit cards and then if that wasn't enough they took $out of my state taxes that got deposited right after thatIts obvious to see the Revdex.com is not going to do anything so I am not doing business with Accountnow ever again and I am telling everybody I know not to either and I will keep this complaint going
Initial Business Response /* (1000, 5, 2014/08/08) */
We have contacted Ms*** and discussed the matter with herWe are continuing to review her experience, but we have confirmed that the virtual card promised for the contest prize has been received
Initial Business Response /* (1000, 6, 2014/10/01) */
The error claim was denied and a letter was mailed to the customerWe have attempted to contact the customer by telephone on several occasions to discuss our findings and our decision
A credit was not issued because we finalized our
investigation prior to the date that provisional credit was due as outlined in the terms and conditions and the results of our investigation determined that we did not find that an error occurred
Initial Consumer Rebuttal /* (3000, 8, 2014/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The investigation was not handled the right wayI never got a return call back from anyone nor no one ever requested my supporting documents which I had to fax in several timesI called numerous times almost each day and the cant even me a direct answer support there process and findingsI called again today and was on hold for minutes and then the call dropI want them to credit my account because they have NOT shown me anything nor presented their results, I want my money ACCOUNT NOWIt's not my fault your business does not let customers talk to people your agentsI think yall use that to delay and deny claims because no ones get through to your agents
Final Business Response /* (4000, 10, 2014/10/16) */
There have been three error claims filed by Mr*** since August 26, He is being given credit in full for all the transactions claimed
The investigations were handled appropriately and there is record of several attempts to contact him by telephone, and in fact the investigator spoke to him regarding the initial denied claim
We are exercising our rights to close the account due to the number of error claims and the liability that it presents to us as a company
A check is being processed and will be processed with expected delivery on 10/18/An email is being sent to him with a direct contact number for the Vice President of Risk based on his request to send the telephone number by emailThis email will also provide the total amount of the credits, which will be the amount of the current claim, which has already been credited and is in queue for check processingThe amounts need to be calculated for the prior denied claim and the email will be sent as soon as there is confirmation of the credit amountHe was already granted credit on the initial claim
He may call if he would like to discuss the matter, but we reviewed the claims again and stand by our decision to keep the account closedWe will not allow the account to remain open and as a courtesy we are expediting a check at our expenseTypically this process takes three to fivve weeks based on mail time frames