Initial Business Response /* (1000, 5, 2014/10/15) */
Due to privacy issues, the only thing that we may disclose is the address belonging to Ms*** has been removed from our mailing records
There is not any additional information that we can release without a subpoena issued by the
appropriate authorities
She may also want to file a report with her local post office regarding unauthorized use of her address
Initial Consumer Rebuttal /* (2000, 7, 2014/10/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 17, 2014/06/09) */
A check for $was requested on 6/4/
Initial Consumer Rebuttal /* (3000, 19, 2014/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received my money yet
Final
Business Response /* (4000, 21, 2014/06/13) */
The fee was reversed on 6/4/and a check was requested
Final Consumer Response /* (2000, 23, 2014/06/17) */
I have received my $check from account now thank you!
Dated: 6/16/
Issue Resolved
Initial Business Response /* (1000, 5, 2014/06/03) */
The customer has closed all of the cardsA check has been processed and will be mailed to the address on the account
Initial Consumer Rebuttal /* (2000, 7, 2014/06/05) */
(The consumer indicated he/she ACCEPTED the response
from the business.)
Now they say they will refund me, but said it was non-refundable when I mentioned about what happenedVery nice customer service
Initial Business Response /* (1000, 7, 2014/05/20) */
The account was suspended for verificationWe were provided documentation, but we are unable to verify the documentation previously provided
We have been in contact with H&R Block Bank, the originator for the depositThey have
advised us that the consumer should call them at X-XXX-XXX-XXXX and request them to recall the funds
Once AccountNow receives the recall request, we will return the funds to H&R Bank for distribution as they they determine
Initial Consumer Rebuttal /* (3000, 9, 2014/05/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called H&R block Banck at the X-XXX-XXX-XXXX number, one of ther customer service clients reviwed if ther were any notes of Account Now contacting them and there were noneI anyway requested them to file a case number XXXXXXXX requesting Metabank, who was the bank receiving the money, according to Account Now instructions, to send the funds back to them
I do not wish to close this complaint untilH&R Block Bank receives the my money back, since I do not trust Account Now and their proceduresI have sent enough documents to proof my identity
Final Business Response /* (4000, 18, 2014/06/19) */
We received this rebuttal on 6/18/We have confirmed that the check request was processed according to the instructions provided by H&R Block and the check was mailed to them on 6/12/
Final Consumer Response /* (4200, 14, 2014/06/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I know the received the request from H&R Block Bank and they are precessing this requestI need them to process it ASAP and send my Money back
According to their agent they received the request on June 2nd, Please review the information I send to the Revdex.com
Initial Business Response /* (1000, 6, 2015/05/12) */
We reserve the right to verify activity and ask for identity documentationThis is confirmed in the terms and conditionsThe first day that we received documentation was on 4/28/We were unable to complete the verification based
on the documentation providedWe explained this to the customer and it was not until 4/30/that the appropriate documentation was providedVerification was completed on 4/30/and the suspension on the account was lifted
Due Date: 4/19/
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Originator: Revdex.com
Log # ***
Customer Name: *** ***
Complaint:
Incorrectly charged service fee and bad customer service
I have had this account for several monthsI do several direct deposits every monthOn March 17,& I made a visa purchase to T-MobileWith this purchase I was charged a $balance inq service fee by ACCOUNT NOW not T-MobileI have called customer service several times and get told that this fee was charged by TMobileAfter speaking with a account payment rep at T-Mobile it was brought to my attention that T-Mobile did not charge me these feesThen there customer service at account now is the worst I've ever had to deal withThey refuse to admit any mistake and said a call from T-Mobile will not change thatA conference call between T-Mobile and customer service is going to be done
Consumer's Desired Resolution:
I would like a full refund of all of these fee's that was charged by account now or a credit due to poor service
Response:
On 4/15/the customer described the T-Mobile transactions which he performed and which represent three different payment typesOn 2/25/the customer stated that he made a payment through the TMobile IVR and he was not assessed a feeOn 3/11/the customer made a payment through the TMobile.com website and he was not assessed a feeThe payments made between 2/to -4/10/were performed using his cellphone and a fee was assessed
On 4/19/we advised the customer that the 2/28/16-4/10/transactions are being presented by TMobile with balance inquiries and that is the reason that balance inquiry fees are assessedWe advised the customer to utilize the alternative TMobile payment method to avoid fees in the future
The customer may contact us with any questions or additional concernsWe may be reached at *** ***
Initial Business Response /* (1000, 5, 2015/01/26) */
We investigated the claim and did not find that an error occurredA claim denial letter was mailed in May
Final Business Response /* (4000, 13, 2015/03/03) */
The error claim was deniedWe do not find that an error
occurredA copy of the denial letter will be re-mailed to the address provided on the complaint
Due Date: 4/19/
"MARGIN: 0in 0in 0pt">
Originator: Revdex.com
Log # [redacted]
Customer Name: [redacted]
Complaint:
They blocked my account and won't tell me why, I can't access it or transfer my funds to my other account.I was hung up on and yelled at by supervisor
My card expired and I was sent another card, but the company said that it's for a new accountAccount Now won't let me transfer my funds or access my account onlineI was hung up on twice trying to speak with a supervisorWhen I did get to speak with a supervisor, they wanted me to send a photo copy of my social security card and ID because they said my account was locked, but would not tell me whyI was yelled at by the supervisor and she threatened to send all my funds on my card back to the sender when I requested to transfer them to my other accountI requested to speak to [redacted] (supervisor I did get to speak with) supervisor, she hung up on meI was told I would have to wait for them to resend another card connected to my expired account, but that I can't access my funds for at least two weeksIt is April 1st, and my rent is dueI don't have two weeks to wait for my funds when they should just be able to grant my request to just transfer my funds to my new account that I have a new card for, that was sent to me by their company to my current addressI am going to lose my residence and my job if I can't access my moneyI asked about cancelling my account and having the full amount of funds in my account to be sent to me, and the supervisor said that she was not able to do so
Consumer's Desired Resolution:
I would like to get my funds from my expired account to my new account in fullAlso be refunded the account maintenance fees from January - AprilThen close all my accounts after I have all my money out of my accountsPeople to be notified how rude and unhelpful the customer service is for this company as wellI could barely understand anyone I spoke with any time I called
Response:
On 4/1/the customer requested that AccountNow transfer funds from her account to another accountWe advised the customer that due to the fact that the Visa card associated with her account had expired and that both accounts had different addresses, we required a copy of her photo identification and a utility bill to verify her identity and addressWe also advised the customer that a replacement card was mailed to her on 2/23/The customer stated she had not received the replacement cardThe customer refused to provide verification documentationWe advised the customer that the remaining funds could be returned to the Originator and the customer refused
On 4/6/the customer provided her photo identification and we advised the customer that we required valid address verification
On 4/14/the customer provided documentation to verify her address and we advised the customer that we required valid address verification
On 4/18/the customer requested that all of her AccountNow accounts be closed and the remaining funds be mailed to her in a checkThe customer stated that she would provide address verificationWhich met the AccountNow requirementAll customer accounts were closed
On 4/19/we reviewed the documentation which was provided on 4/18/and we called the customer to advise that a check for the remaining account balance will be issuedWe anticipate a delivery date by 4/22/The customer may call us with any remaining questions or concernsWe may be reached at ([redacted]
Initial Business Response /* (1000, 6, 2014/12/30) */
Our policy requires that cards cannot be reopened multiple times to remove funds. The agent was correctly following the policy.
In reviewing the new card mailed, we had an erroneous street name. We have corrected this, contacted the...
customer arranged to make an exception and reopen the card to allow her to remove funds for the next several days. We are expediting a card at our expense.
We apologize for the error in the card mailing causing a delay in delivery.
Initial Business Response /* (1000, 5, 2015/08/13) */
While the fee is valid and the delay was due to the customer not providing a correct address, we have reversed the $25.00 expedite fee as a one-time courtesy.
On 8/13/15, we called the customer at the number on file and in the Revdex.com...
complaint to convey the credit. The customer may contact us at (XXX) XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The complaint was completely valid since I did provide them with a correct address. The card was never delivered initially, however I do appreciate the fee being reversed.
Initial Business Response /* (1000, 5, 2014/11/13) */
We are working with the sending financial institution to address the deposit sent to the account by a third party and we currently do not have a resolution.
Initial Consumer Rebuttal /* (2000, 11, 2014/11/17) */
11-17-14
Sent...
Initial Business Response /* (1000, 6, 2016/01/07) */
The customer has opened 11 accounts including account XXXXXXXXXXX. All accounts with the exception of account XXXXXXXXXXX have $0.00 balances and have been closed. Account XXXXXXXXXXX has a balance and has been inactive since October 2013...
and was closed. On 1/5/16 the customer requested that the remaining balance on his account be sent to him in a check.
A check for the remaining balance in account XXXXXXXXXXX has been sent to the customer.
Initial Business Response /* (1000, 5, 2015/02/17) */
The account was suspended for verification, but not deleted. We attempted to reach the customer before taking the action, but we were unsuccessful. Once the account was verified, we reinstated the account.
Initial Business Response /* (1000, 9, 2015/07/21) */
We reviewed the claim that was filed by the consumer. The consumer will need to contact the IRS and file a claim directly with the IRS.
Initial Consumer Rebuttal /* (3000, 11, 2015/07/22) */
(The consumer indicated he/she DID...
NOT accept the response from the business.)
I don't understand why I should have to contact the irs when they issued the money to the company. The company is the ones who made the mistake and sent the card to the wrong address also when I contacted the IRS they told me that I should contact the card company because it's out of their hands once it's issued to a bank it's on the bank to refund my money
Initial Business Response /* (1000, 7, 2015/02/23) */
The closure of the card was due to violation of the terms. Several agents attempted to call the cardholder and were unsuccessful in reaching him due to what appeared to be an invalid telephone number.
The funds have been released and...
a check for the final remaining balance of $.37 is being mailed by check.
Initial Consumer Rebuttal /* (3000, 9, 2015/02/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They NEVER called me! My address, phone number and email address were updated and correct. I actually had to update my contact information 3 times a year or so ago because they kept using my old information even after I changed it. I never received a call, email or letter. For them to say they called multiple times is an insulting lie! What an unethical and shady business! I was closing my account with these scammers regardless of what they did. If you do not tarnish their rating with this, I do not know what would. that many calls, lies, and time spent to get games played with me, unacceptable. They should be paying my fees associated with the rejected payments that all did not go through when they locked my account WITHOUT telling me!
Final Business Response /* (4000, 11, 2015/03/03) */
The account has been closed and the funds removed.
Final Consumer Response /* (4200, 13, 2015/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They should pay the fees associated with the returned payments from locking my account without notifying me
Due to privacy laws, we are only able to release account information to the customer. The customer may contact us at ([redacted]On 3/18/16 we called the consumer who filed the complaint. We were unable to reach the consumer and we left a message requesting that the consumer have the...
Initial Business Response /* (1000, 5, 2014/10/15) */
The full terms related to "Get Paid Faster" are displayed on the website. Here is the disclosure related to how soon this will become effective:
"When will I start getting paid early?
Not everyone will get paid earlier than the...
employer or benefits provider's scheduled pay date as direct deposit and early deposit capability is subject to the employer or benefits provider's support of the feature and the timing of the employer or benefits provider's funding. If your employer or benefits provider supports direct deposit and sends funds in advance of your payday, you should see early deposits effective after the second direct deposit is received.
It states after the second deposit which is why the agent explained that it would be on the third deposit."
We applied the initial $721 to the account on the original date of settlement.
The full terms can be found at https://www.accountnow.com
Once on the page, go to the Deposit Center. The information is found in the Deposit Center.
Initial Business Response /* (1000, 5, 2015/05/19) */
A new card was mailed and has been activated as of 5/19/15.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/27) */
5-27-15
Sent via email:
YES, They have responded and gave me access to my account after 4 weeks of waiting...
on them, They are not good with customer service at all and I went though alot to just get them to release the funds from my account so I can pay my bills that are now over due and I am now stuck paying over due fees when I had no control over my payroll going to that account it self . The are rude, they laugh at me, and I repeatly call and left a message to call me they never call me back. I hope they never do this to any one else.
Initial Business Response /* (1000, 5, 2015/10/05) */
On 9/23/15, we conducted a conference call with the customer and a Hertz Car Rental Customer Service Agent; [redacted], agent number [redacted]. [redacted] advised that the car was rented through Hotwire.com and since the final bill was processed by...
Hotwire, the authorization hold would not be matched off. [redacted] stated that she would request a hold release letter be sent to AccountNow.
On 9/24/15, we had not received the hold release and we called Hertz car Rental again. We spoke to David, agent number [redacted]. He stated that the release had not yet been sent by Hertz. He sent another request to have the release sent to AccountNow.
On the afternoon of 9/24/15, the Hertz authorization hold release letter was received. The hold for the $230.00 was removed and the customer was advised. The customer stated that he would cancel the Revdex.com complaint.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I went on to the Revdex.com to cancel the complaint but could not find it. Within 12 hours, we had a call from [redacted] who was very nice and everything happened just as he said that it happened. I have been a customer of Accountnow for over 10 years. I have never had a problem and when I did, I was very happy with how it was handled. I would like this complaint to be cancelled.
Initial Business Response /* (1000, 5, 2015/11/23) */
On 10/11/15, the customer called AccountNow to add a second name to her account. The customer account had a $0.00 balance at the time. The customer was advised that a fee was $10.00 was assessed for the manufacture of a Visa card with the...
second cardholder name and that her account must have funds in order to pay the fee.
On 10/13/15, the customer funded the account and called AccountNow and requested that the second name be added to her account and a Visa card for the second name to be created and sent to her. The customer was advised of the $10.00 fee and the 7-10 day timeframe for the Visa card to be delivered. The second name was then added to the account and the fee was assessed.
On 10/29/15, the customer called AccountNow and asked about deposit capabilities for the second cardholder and was advised that the second cardholder could make deposits into the account.
On 10/31/15, the customer called AccountNow and asked for the second customer name to be removed from the account and reported that the second card had never been received. We advised the customer that her account would need to be closed because the card was lost and we offered to send replacement cards. The customer declined the offer and hung up.
On 11/12/15, the customer called AccountNow and requested a refund for the $10.00 fee that was assessed to add a second name and generate a second Visa card and for the $8.00 credit balance on her account. We advised the customer that a credit for the fee could not be provided, however we would issue her a replacement card for the second name. The customer hung up.
On 11/18/15, our review of the 11/12/15 call indicates that we did not clearly advise the customer that her account was restricted due to the lost card. We also failed to clarify that the customer's account was not permanently closed and we did not provide the customer with the option to access her funds.
On 11/18/15 we called the customer at the telephone number provided in the complaint. We were unable to reach the customer and there was no voicemail option. We sent an email to the address provided in the complaint and we have not received a reply.
We request the customer contact us at (XXX) XXX-XXXX in order to make arrangements for her credit balance to be provided to her and to assist her by issuing replacement cards or closing the account.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
All you did was send me another card that the funds were not even available on. How was that solving the problem? And no card has EVER COME IN MY HUSBAND'S NAME, still a waste of $10.
Final Business Response /* (4000, 10, 2015/12/03) */
The customer has accessed her credit balance and the account has been closed with a $0.00 balance.
On 12/2/15 a call was placed to the customer at the new telephone number provided to address her complaint rebuttal. We were unable to reach the customer and a message was left requesting the customer contact AccountNow. The customer may call us at (XXX) XXX-XXXX.
Initial Business Response /* (1000, 5, 2014/10/15) */
Due to privacy issues, the only thing that we may disclose is the address belonging to Ms*** has been removed from our mailing records
There is not any additional information that we can release without a subpoena issued by the
appropriate authorities
She may also want to file a report with her local post office regarding unauthorized use of her address
Initial Consumer Rebuttal /* (2000, 7, 2014/10/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 17, 2014/06/09) */
A check for $was requested on 6/4/
Initial Consumer Rebuttal /* (3000, 19, 2014/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received my money yet
Final
Business Response /* (4000, 21, 2014/06/13) */
The fee was reversed on 6/4/and a check was requested
Final Consumer Response /* (2000, 23, 2014/06/17) */
I have received my $check from account now thank you!
Dated: 6/16/
Issue Resolved
Initial Business Response /* (1000, 5, 2014/06/03) */
The customer has closed all of the cardsA check has been processed and will be mailed to the address on the account
Initial Consumer Rebuttal /* (2000, 7, 2014/06/05) */
(The consumer indicated he/she ACCEPTED the response
from the business.)
Now they say they will refund me, but said it was non-refundable when I mentioned about what happenedVery nice customer service
Initial Business Response /* (1000, 7, 2014/05/20) */
The account was suspended for verificationWe were provided documentation, but we are unable to verify the documentation previously provided
We have been in contact with H&R Block Bank, the originator for the depositThey have
advised us that the consumer should call them at X-XXX-XXX-XXXX and request them to recall the funds
Once AccountNow receives the recall request, we will return the funds to H&R Bank for distribution as they they determine
Initial Consumer Rebuttal /* (3000, 9, 2014/05/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called H&R block Banck at the X-XXX-XXX-XXXX number, one of ther customer service clients reviwed if ther were any notes of Account Now contacting them and there were noneI anyway requested them to file a case number XXXXXXXX requesting Metabank, who was the bank receiving the money, according to Account Now instructions, to send the funds back to them
I do not wish to close this complaint untilH&R Block Bank receives the my money back, since I do not trust Account Now and their proceduresI have sent enough documents to proof my identity
Final Business Response /* (4000, 18, 2014/06/19) */
We received this rebuttal on 6/18/We have confirmed that the check request was processed according to the instructions provided by H&R Block and the check was mailed to them on 6/12/
Final Consumer Response /* (4200, 14, 2014/06/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I know the received the request from H&R Block Bank and they are precessing this requestI need them to process it ASAP and send my Money back
According to their agent they received the request on June 2nd, Please review the information I send to the Revdex.com
Initial Business Response /* (1000, 6, 2015/05/12) */
We reserve the right to verify activity and ask for identity documentationThis is confirmed in the terms and conditionsThe first day that we received documentation was on 4/28/We were unable to complete the verification based
on the documentation providedWe explained this to the customer and it was not until 4/30/that the appropriate documentation was providedVerification was completed on 4/30/and the suspension on the account was lifted
Due Date: 4/19/
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Originator: Revdex.com
Log # ***
Customer Name: *** ***
Complaint:
Incorrectly charged service fee and bad customer service
I have had this account for several monthsI do several direct deposits every monthOn March 17,& I made a visa purchase to T-MobileWith this purchase I was charged a $balance inq service fee by ACCOUNT NOW not T-MobileI have called customer service several times and get told that this fee was charged by TMobileAfter speaking with a account payment rep at T-Mobile it was brought to my attention that T-Mobile did not charge me these feesThen there customer service at account now is the worst I've ever had to deal withThey refuse to admit any mistake and said a call from T-Mobile will not change thatA conference call between T-Mobile and customer service is going to be done
Consumer's Desired Resolution:
I would like a full refund of all of these fee's that was charged by account now or a credit due to poor service
Response:
On 4/15/the customer described the T-Mobile transactions which he performed and which represent three different payment typesOn 2/25/the customer stated that he made a payment through the TMobile IVR and he was not assessed a feeOn 3/11/the customer made a payment through the TMobile.com website and he was not assessed a feeThe payments made between 2/to -4/10/were performed using his cellphone and a fee was assessed
On 4/19/we advised the customer that the 2/28/16-4/10/transactions are being presented by TMobile with balance inquiries and that is the reason that balance inquiry fees are assessedWe advised the customer to utilize the alternative TMobile payment method to avoid fees in the future
The customer may contact us with any questions or additional concernsWe may be reached at *** ***
Initial Business Response /* (1000, 5, 2015/01/26) */
We investigated the claim and did not find that an error occurredA claim denial letter was mailed in May
Final Business Response /* (4000, 13, 2015/03/03) */
The error claim was deniedWe do not find that an error
occurredA copy of the denial letter will be re-mailed to the address provided on the complaint
Due Date: 4/19/
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Originator: Revdex.com
Log # [redacted]
Customer Name: [redacted]
Complaint:
They blocked my account and won't tell me why, I can't access it or transfer my funds to my other account.I was hung up on and yelled at by supervisor
My card expired and I was sent another card, but the company said that it's for a new accountAccount Now won't let me transfer my funds or access my account onlineI was hung up on twice trying to speak with a supervisorWhen I did get to speak with a supervisor, they wanted me to send a photo copy of my social security card and ID because they said my account was locked, but would not tell me whyI was yelled at by the supervisor and she threatened to send all my funds on my card back to the sender when I requested to transfer them to my other accountI requested to speak to [redacted] (supervisor I did get to speak with) supervisor, she hung up on meI was told I would have to wait for them to resend another card connected to my expired account, but that I can't access my funds for at least two weeksIt is April 1st, and my rent is dueI don't have two weeks to wait for my funds when they should just be able to grant my request to just transfer my funds to my new account that I have a new card for, that was sent to me by their company to my current addressI am going to lose my residence and my job if I can't access my moneyI asked about cancelling my account and having the full amount of funds in my account to be sent to me, and the supervisor said that she was not able to do so
Consumer's Desired Resolution:
I would like to get my funds from my expired account to my new account in fullAlso be refunded the account maintenance fees from January - AprilThen close all my accounts after I have all my money out of my accountsPeople to be notified how rude and unhelpful the customer service is for this company as wellI could barely understand anyone I spoke with any time I called
Response:
On 4/1/the customer requested that AccountNow transfer funds from her account to another accountWe advised the customer that due to the fact that the Visa card associated with her account had expired and that both accounts had different addresses, we required a copy of her photo identification and a utility bill to verify her identity and addressWe also advised the customer that a replacement card was mailed to her on 2/23/The customer stated she had not received the replacement cardThe customer refused to provide verification documentationWe advised the customer that the remaining funds could be returned to the Originator and the customer refused
On 4/6/the customer provided her photo identification and we advised the customer that we required valid address verification
On 4/14/the customer provided documentation to verify her address and we advised the customer that we required valid address verification
On 4/18/the customer requested that all of her AccountNow accounts be closed and the remaining funds be mailed to her in a checkThe customer stated that she would provide address verificationWhich met the AccountNow requirementAll customer accounts were closed
On 4/19/we reviewed the documentation which was provided on 4/18/and we called the customer to advise that a check for the remaining account balance will be issuedWe anticipate a delivery date by 4/22/The customer may call us with any remaining questions or concernsWe may be reached at ([redacted]
Initial Business Response /* (1000, 6, 2014/12/30) */
Our policy requires that cards cannot be reopened multiple times to remove funds. The agent was correctly following the policy.
In reviewing the new card mailed, we had an erroneous street name. We have corrected this, contacted the...
customer arranged to make an exception and reopen the card to allow her to remove funds for the next several days. We are expediting a card at our expense.
We apologize for the error in the card mailing causing a delay in delivery.
Initial Business Response /* (1000, 5, 2015/08/13) */
While the fee is valid and the delay was due to the customer not providing a correct address, we have reversed the $25.00 expedite fee as a one-time courtesy.
On 8/13/15, we called the customer at the number on file and in the Revdex.com...
complaint to convey the credit. The customer may contact us at (XXX) XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The complaint was completely valid since I did provide them with a correct address. The card was never delivered initially, however I do appreciate the fee being reversed.
Initial Business Response /* (1000, 5, 2014/11/13) */
We are working with the sending financial institution to address the deposit sent to the account by a third party and we currently do not have a resolution.
Initial Consumer Rebuttal /* (2000, 11, 2014/11/17) */
11-17-14
Sent...
via email:
please close this dispute
Initial Business Response /* (1000, 6, 2016/01/07) */
The customer has opened 11 accounts including account XXXXXXXXXXX. All accounts with the exception of account XXXXXXXXXXX have $0.00 balances and have been closed. Account XXXXXXXXXXX has a balance and has been inactive since October 2013...
and was closed. On 1/5/16 the customer requested that the remaining balance on his account be sent to him in a check.
A check for the remaining balance in account XXXXXXXXXXX has been sent to the customer.
Initial Business Response /* (1000, 5, 2015/02/17) */
The account was suspended for verification, but not deleted. We attempted to reach the customer before taking the action, but we were unsuccessful. Once the account was verified, we reinstated the account.
Initial Business Response /* (1000, 9, 2015/07/21) */
We reviewed the claim that was filed by the consumer. The consumer will need to contact the IRS and file a claim directly with the IRS.
Initial Consumer Rebuttal /* (3000, 11, 2015/07/22) */
(The consumer indicated he/she DID...
NOT accept the response from the business.)
I don't understand why I should have to contact the irs when they issued the money to the company. The company is the ones who made the mistake and sent the card to the wrong address also when I contacted the IRS they told me that I should contact the card company because it's out of their hands once it's issued to a bank it's on the bank to refund my money
Initial Business Response /* (1000, 7, 2015/02/23) */
The closure of the card was due to violation of the terms. Several agents attempted to call the cardholder and were unsuccessful in reaching him due to what appeared to be an invalid telephone number.
The funds have been released and...
a check for the final remaining balance of $.37 is being mailed by check.
Initial Consumer Rebuttal /* (3000, 9, 2015/02/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They NEVER called me! My address, phone number and email address were updated and correct. I actually had to update my contact information 3 times a year or so ago because they kept using my old information even after I changed it. I never received a call, email or letter. For them to say they called multiple times is an insulting lie! What an unethical and shady business! I was closing my account with these scammers regardless of what they did. If you do not tarnish their rating with this, I do not know what would. that many calls, lies, and time spent to get games played with me, unacceptable. They should be paying my fees associated with the rejected payments that all did not go through when they locked my account WITHOUT telling me!
Final Business Response /* (4000, 11, 2015/03/03) */
The account has been closed and the funds removed.
Final Consumer Response /* (4200, 13, 2015/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They should pay the fees associated with the returned payments from locking my account without notifying me
Due to privacy laws, we are only able to release account information to the customer. The customer may contact us at ([redacted]On 3/18/16 we called the consumer who filed the complaint. We were unable to reach the consumer and we left a message requesting that the consumer have the...
customer contact us.
Initial Business Response /* (1000, 5, 2014/10/15) */
The full terms related to "Get Paid Faster" are displayed on the website. Here is the disclosure related to how soon this will become effective:
"When will I start getting paid early?
Not everyone will get paid earlier than the...
employer or benefits provider's scheduled pay date as direct deposit and early deposit capability is subject to the employer or benefits provider's support of the feature and the timing of the employer or benefits provider's funding. If your employer or benefits provider supports direct deposit and sends funds in advance of your payday, you should see early deposits effective after the second direct deposit is received.
It states after the second deposit which is why the agent explained that it would be on the third deposit."
We applied the initial $721 to the account on the original date of settlement.
The full terms can be found at https://www.accountnow.com
Once on the page, go to the Deposit Center. The information is found in the Deposit Center.
Initial Business Response /* (1000, 5, 2015/05/19) */
A new card was mailed and has been activated as of 5/19/15.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/27) */
5-27-15
Sent via email:
YES, They have responded and gave me access to my account after 4 weeks of waiting...
on them, They are not good with customer service at all and I went though alot to just get them to release the funds from my account so I can pay my bills that are now over due and I am now stuck paying over due fees when I had no control over my payroll going to that account it self . The are rude, they laugh at me, and I repeatly call and left a message to call me they never call me back. I hope they never do this to any one else.
Initial Business Response /* (1000, 5, 2015/10/05) */
On 9/23/15, we conducted a conference call with the customer and a Hertz Car Rental Customer Service Agent; [redacted], agent number [redacted]. [redacted] advised that the car was rented through Hotwire.com and since the final bill was processed by...
Hotwire, the authorization hold would not be matched off. [redacted] stated that she would request a hold release letter be sent to AccountNow.
On 9/24/15, we had not received the hold release and we called Hertz car Rental again. We spoke to David, agent number [redacted]. He stated that the release had not yet been sent by Hertz. He sent another request to have the release sent to AccountNow.
On the afternoon of 9/24/15, the Hertz authorization hold release letter was received. The hold for the $230.00 was removed and the customer was advised. The customer stated that he would cancel the Revdex.com complaint.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I went on to the Revdex.com to cancel the complaint but could not find it. Within 12 hours, we had a call from [redacted] who was very nice and everything happened just as he said that it happened. I have been a customer of Accountnow for over 10 years. I have never had a problem and when I did, I was very happy with how it was handled. I would like this complaint to be cancelled.
Initial Business Response /* (1000, 5, 2015/11/23) */
On 10/11/15, the customer called AccountNow to add a second name to her account. The customer account had a $0.00 balance at the time. The customer was advised that a fee was $10.00 was assessed for the manufacture of a Visa card with the...
second cardholder name and that her account must have funds in order to pay the fee.
On 10/13/15, the customer funded the account and called AccountNow and requested that the second name be added to her account and a Visa card for the second name to be created and sent to her. The customer was advised of the $10.00 fee and the 7-10 day timeframe for the Visa card to be delivered. The second name was then added to the account and the fee was assessed.
On 10/29/15, the customer called AccountNow and asked about deposit capabilities for the second cardholder and was advised that the second cardholder could make deposits into the account.
On 10/31/15, the customer called AccountNow and asked for the second customer name to be removed from the account and reported that the second card had never been received. We advised the customer that her account would need to be closed because the card was lost and we offered to send replacement cards. The customer declined the offer and hung up.
On 11/12/15, the customer called AccountNow and requested a refund for the $10.00 fee that was assessed to add a second name and generate a second Visa card and for the $8.00 credit balance on her account. We advised the customer that a credit for the fee could not be provided, however we would issue her a replacement card for the second name. The customer hung up.
On 11/18/15, our review of the 11/12/15 call indicates that we did not clearly advise the customer that her account was restricted due to the lost card. We also failed to clarify that the customer's account was not permanently closed and we did not provide the customer with the option to access her funds.
On 11/18/15 we called the customer at the telephone number provided in the complaint. We were unable to reach the customer and there was no voicemail option. We sent an email to the address provided in the complaint and we have not received a reply.
We request the customer contact us at (XXX) XXX-XXXX in order to make arrangements for her credit balance to be provided to her and to assist her by issuing replacement cards or closing the account.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
All you did was send me another card that the funds were not even available on. How was that solving the problem? And no card has EVER COME IN MY HUSBAND'S NAME, still a waste of $10.
Final Business Response /* (4000, 10, 2015/12/03) */
The customer has accessed her credit balance and the account has been closed with a $0.00 balance.
On 12/2/15 a call was placed to the customer at the new telephone number provided to address her complaint rebuttal. We were unable to reach the customer and a message was left requesting the customer contact AccountNow. The customer may call us at (XXX) XXX-XXXX.