Initial Business Response /* (1000, 5, 2015/03/10) */
We have searched our records. We cannot locate an account or an offer in your name, your address or with your email address.
Initial Consumer Rebuttal /* (2000, 7, 2015/03/17) */
(The consumer indicated he/she ACCEPTED the...
response from the business.)
Company emailed and let me know they were deleting my email address from their records and believed my email was attached to an unrelated account in error.
Initial Business Response /* (1000, 5, 2015/05/29) */
We will require verifiable address documentation to mail a check to a new address, the customer must provide documentation showing that he has moved to the new address.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/01) */
(The...
consumer indicated he/she ACCEPTED the response from the business.)
Ok. I will fax documentation. Thank you
Initial Business Response /* (1000, 8, 2015/02/19) */
The fee was disclosed in all the materials included with the card and is disclosed on the website. A refund of the fee is not due.
Initial Business Response /* (1000, 5, 2014/03/10) */
We have been working with the IRS and the IRS has initiated an additional review of the deposits. The IRS had formally recalled the funds and all of the funds have been returned to them. We will not have any additional information...
related to this matter. It will take them 6 - 8 weeks to finalize their investigation and determine resolution. Each consumer will need to follow-up with the IRS directly.
Initial Business Response /* (1000, 5, 2015/05/22) */
We do apologize. A system issue caused the account to be erroneously closed. The deposit would have been returned on 5/6/15 and within 24 - 48 business hours should have been back in the account of the sender. We have requested a...
return trace number and will provide that upon receipt for further investigation by the originator.
Final Business Response /* (1000, 8, 2015/05/27) */
Here is the return trace number that may be provided to the payroll provider to locate the return:
XXXXXXXXXXXXXXX
This company has deceptive practices. They don't mention a monthly charge of $9.95 until after the money is on the card. I got an email with what I knew wasn't the amount of my check every month, called them and asked about it. First she was going to reverse the charge. Then she changed her mind and said that they actually COULDN'T reverse the charge. I am reporting them here, the Revdex.com but I will also report this to Social Security since that's my Social Security Disability check and nobody is allowed to take money out of that type of government check. If you are considering dealing with this company you'd better change your mind fast. Don't get involved with them at all.
Initial Business Response /* (1000, 5, 2015/09/18) */
On 9/11/15, we processed a replacement card and shipped express mail at company expense. We called the customer at the telephone number on file: (XXX) XXX-XXXX to advise her the replacement card would be delivered on 9/15/15. There was no...
answer and we were unable to leave a message.
On 9/14/15 a call was placed to the telephone number provided with the complaint; XXX XXX-XXXX. The customer returned the call and we advised the customer that a replacement card would be delivered to her on 9/15/15.
The customer stated that she incurred late fees. We provided the customer with the AccountNow fax telephone number; (XXX) XXX-XXXX. Customer requests for reimbursement require verifiable statements or bills with the fees incurred. The customer has submitted documentation. It will be reviewed for payment. Checks may take up to 3 weeks.
On 9/15/15, the replacement card was activated. We apologize for any inconvenience experienced by the customer.
Initial Business Response /* (1000, 5, 2015/05/27) */
The claim was filed in our office on 5/11/15. We asked for written confirmation of the error, which as of 5/27/15, has not been returned. If the written confirmation is not returned within 10 business days, under regulation E, we may...
extend our investigation to 45 days without issuing provisional credit. This is explained in detail in the terms and conditions.
The investigation was however completed today and ruled in favor of the customer. We did not issue provisional credit, instead we issued final credit. The claim is finalizing and final credit will be applied to the card account by the end of business 5/27/15 and all applicable notifications will be mailed.
Initial Business Response /* (1000, 5, 2014/02/21) */
The account has been closed since April 12, 2012, due to a refund to the card when the card was not used to make the original purchase. On May 16, 2012, we advised the consumer that a copy of the original receipt was required, showing...
the original purchase. To date that has not been provided. At this point we also will require a document to verify the current address where a check may be mailed. The address on the complaint no longer matches the address on the account. Due to the length of time since we last spoke to the consumer we will also require a current copy of an unexpired photo ID. These documents may be faxed to [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2014/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Documents were provided to company via their fax number that they provided. I was informed that it didn't show a purchase which it wouldn't have the alarm company owed me a credit because I over paid for my services and the current card on file was that of AccountNow. They didn't accept the receipt that was provided to them because they didn't see a purchase and even if a purchase was made or not, a company tried to make a reimbursement back to me, but why is the AccountNow holding on to money that is not legally theirs? The addresses are different because I have since moved and why does the company require a copy of my photo id, my name has not changed, nor has my date of birth or social security number which they ask for every time a customer places a call to them and a photo id was not provided when signing up for the account either?
Final Business Response /* (4000, 9, 2014/03/05) */
We do not have the documentation. If Ms. [redacted] would like to fax the receipt, we will resolve the matter. These documents may be faxed to [redacted].
Final Consumer Response /* (4200, 11, 2014/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not accept the proposed resolution until it has be completed. Do to the fact that it was never resolved the first time with documents as well. I have faxed over a cover letter explained the attached 4 pages from my account at Vivint and the highlighted payments and reimbursement.
Initial Business Response /* (1000, 5, 2015/01/27) */
The initial monthly fee is charged at the time of the first load and is disclosed in the terms.
This is the disclosure related to the fee:
Monthly Fee (SVC CHG-MONTHLY)
Initially charged at time of first value load on your Card,...
and charged on the same day of each subsequent month
We apologize for the confusion. However, the fees allow us to cover the costs associated with servicing the account.
Initial Business Response /* (1000, 5, 2014/04/21) */
The claim is no longer open. We denied the claim and sent a communication stating our decision on 2/28/14.
We attempted to return a call to the telephone number on the account on 4/9/14 to discuss our decision.
We attempted...
another call to the telephone number provided on the complaint on 4/15/14 and we were advised that Ms. [redacted] no longer was available at the telephone number. We again tried the telephone number on the account and left another message. To date we have not received a return call.
If Ms. [redacted] would like to discuss our decision regarding our claim, she will need to contact our office at XXX-XXX-XXXX between 7:00 am - 4:00 p.m. PT, Monday through Friday.
Consumer Response /* (3000, 12, 2014/05/19) */
I want my money back
Business Response /* (4000, 14, 2014/06/02) */
The claim was denied. The investigator attempted to contact the customer. The customer may contact our office regarding the claim and speak directly with the investigator.
Initial Business Response /* (1000, 5, 2015/10/26) */
On 10/12/15, we contacted the customer regarding his complaint. The customer stated that he received his AccountNow Visa card and deposited an American Express check on 6/1/15 which represented the balance from an American Express...
account. The customer stated the amount was approximately $1100.00 or $1200.00. The customer stated that he lost his wallet 3 weeks after the check was deposited. The customer stated that he did not authorize any transactions. We advised the customer that we had filed a dispute on his behalf based upon his 10/8/15 call and that a member of the AccountNow Dispute Department would be assigned to research his claim.
On 10/15/15, we concluded our investigation into the customer's claim. Our research determined that during the time the disputed transactions occurred, the customer checked his account balance using the telephone number which is listed in our records; (XXX) XXX-XXXX.
The customer checked the balance on June 1, 2015, at 1:38 p.m. This was 44 minutes after the disputed $302.75 ATM withdrawal at [redacted]. He checked the balance on June 2, 2015, after the $819.00 Westernunion.com transaction occurred. And, he checked the balance on June 16, 2015, at 11:20 a.m., which was two minutes prior to the disputed $103 ATM withdrawal at [redacted].
On 10/15/15, we sent a letter to the customer advising him that based on the facts that we have available to us, we do not find that an error has occurred.
We will not be crediting the customer's balance. The customer may request a replacement card, or a check for the remaining account balance.
Initial Business Response /* (1000, 5, 2015/06/18) */
Our records indicate that a call center manager did a three way call with the originator of the deposit and the cardholder. They were advised by the originator that the account number on the account at AccountNow is not the account...
number that they directed the deposit to. We advised Ms. [redacted] that she must work directly with the originator to resolve.
We also advised her where she can obtain the terms related to Get Paid Faster and the fees associated with the account if she no longer had the terms provided with the card.
Initial Business Response /* (1000, 5, 2014/02/26) */
Due to the amount of tax fraud that occurs each tax season, we will regularly require verification from our cardholders to protect our cardholders and other tax payers.
We requested additional verification documents from Ms. [redacted]. ...
She advised us that she could not comply with our request because her documents had been burned in a house fire. We attempted to verify the report of the fire with the local fire department and there was not a reported record of a fire at her residence.
Because we could not verify her information, we opted to return the funds back to the IRS and allow them to re-review the refund. This process typically takes the IRS 6 - 8 weeks to complete. We initiated the process on 2/24/14.
Ms. [redacted] will need to follow-up directly with the IRS if she has not heard from them within the next 6 weeks.
I have had the very worst experience with the liars that work for Account Now I have had an account with them for more than 3 years that I use only to get my tax refund direct deposited into. This year my deposit was made from the IRS into the account and Account Now decided to freeze my account without letting me know, and when I called in to complain a manager got on the phone and blatantly lied he said that the account was closed days before but it wasn't because I called in on the date that it was suppose to be closed but it was not I don't know if they are trying to steal my tax return or not but the managers should not be able to tell those type of lies to paying customers please be very careful before you choose a prepaid card for your tax return and PLEASE don't choose Account Now They are LIARS!!
Initial Business Response /* (1000, 5, 2015/02/11) */
The $215 was previously returned to the card when the authorization expired.
We have pulled the calls placed by Mr. [redacted]. He was calling our office when we were experiencing some telephone issues due to heavy call volume that was...
not resolved until late on 2/6/15. We sincerely apologize for the frustration but we want to assure Mr. [redacted] that our agents were not intentionally dropping the calls.
We also want to apologize for his frustration related to the $215 authorization hold. Our policy is not to release pay the pump authorizations, however, we do have a review policy related to possible issues. We assure Mr. [redacted] we are looking into the matter as to why we did not work with him to release the $215 earlier.
Again we apologize and thank him for bringing this matter to our attention.
Initial Business Response /* (1000, 5, 2015/06/10) */
We are waiting on appropriate documentation to verify the identity of the owner of the account.
Initial Consumer Rebuttal /* (3000, 11, 2015/07/08) */
Tired of sending personal information to these people and get no results...
For four months now ive been fighting with these people for my money and have sent multiple documents
Just want my money relesed so I can be done with them
Final Business Response /* (4000, 15, 2015/07/21) */
A check in the amount of $340.57 has been mailed to the customer.
Initial Business Response /* (1000, 5, 2014/10/22) */
Address verification was required. This has been explained and we have confirmed that the new card has been received and ready for activation
Initial Business Response /* (1000, 5, 2015/02/23) */
The authorization at the pump looked like a valid transaction. It did not display as a cancelled transaction. We disclose on our website that we will hold pay at the pump transactions without release. To avoid this issue in the future,...
please pay inside the station with an attendant and not at the pump.
The hold systemically released.
Initial Business Response /* (1000, 13, 2015/07/21) */
Our records do not show that any funds have been placed on the card. To process the request further and to ensure that we have the correct account, we will require a card number.
A call was attempted to the consumer but the consumer...
keeps hanging up. He will need to contact our offices with the card number to provide additional assistance.
Initial Consumer Rebuttal /* (3000, 17, 2015/07/22) */
7-22-15
Sent via email:
my name is [redacted] I tried to contact you after you reaplyed to my tex to you about being took for 29dollars by the company you work for I was going to use youre card for my medications there was nothing in the envelope that said anything about a 28 dollar fee for using that card I purchased a pack of smoaks and a soda that was a expensive pack of cigs dont you think. would you allow this to happen to you. all I want is my money that was all I had to get my medications with
I just need my money back ill get money orders and mail it I cant afford youre credit card or any of youre help thank you for youre help . my email acct is [redacted]@gmail.com. [redacted]
Final Business Response /* (4000, 20, 2015/08/04) */
This complaint is unclear. We show that the customer's account was opened on 4/21/15 and that the account has been funded and transactions have occurred. The last transaction was a purchase which occurred on 7/22/15. We attempted to reach the customer at the telephone number provided in the complaint on 8/4/15 and there was no answer. We were unable to leave a message as the mailbox was full. We were able to leave a message with a third party on 8/4/15 who answered the telephone number listed on the customer's account. We request that the customer contact us and provide additional information regarding his complaint. Our customer service telephone number is (XXX) XXX-XXXX.
Initial Business Response /* (1000, 5, 2015/03/10) */
We have searched our records. We cannot locate an account or an offer in your name, your address or with your email address.
Initial Consumer Rebuttal /* (2000, 7, 2015/03/17) */
(The consumer indicated he/she ACCEPTED the...
response from the business.)
Company emailed and let me know they were deleting my email address from their records and believed my email was attached to an unrelated account in error.
Initial Business Response /* (1000, 5, 2015/05/29) */
We will require verifiable address documentation to mail a check to a new address, the customer must provide documentation showing that he has moved to the new address.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/01) */
(The...
consumer indicated he/she ACCEPTED the response from the business.)
Ok. I will fax documentation. Thank you
Initial Business Response /* (1000, 8, 2015/02/19) */
The fee was disclosed in all the materials included with the card and is disclosed on the website. A refund of the fee is not due.
Initial Business Response /* (1000, 5, 2014/03/10) */
We have been working with the IRS and the IRS has initiated an additional review of the deposits. The IRS had formally recalled the funds and all of the funds have been returned to them. We will not have any additional information...
related to this matter. It will take them 6 - 8 weeks to finalize their investigation and determine resolution. Each consumer will need to follow-up with the IRS directly.
Initial Business Response /* (1000, 5, 2015/05/22) */
We do apologize. A system issue caused the account to be erroneously closed. The deposit would have been returned on 5/6/15 and within 24 - 48 business hours should have been back in the account of the sender. We have requested a...
return trace number and will provide that upon receipt for further investigation by the originator.
Final Business Response /* (1000, 8, 2015/05/27) */
Here is the return trace number that may be provided to the payroll provider to locate the return:
XXXXXXXXXXXXXXX
This company has deceptive practices. They don't mention a monthly charge of $9.95 until after the money is on the card. I got an email with what I knew wasn't the amount of my check every month, called them and asked about it. First she was going to reverse the charge. Then she changed her mind and said that they actually COULDN'T reverse the charge. I am reporting them here, the Revdex.com but I will also report this to Social Security since that's my Social Security Disability check and nobody is allowed to take money out of that type of government check. If you are considering dealing with this company you'd better change your mind fast. Don't get involved with them at all.
Initial Business Response /* (1000, 5, 2015/09/18) */
On 9/11/15, we processed a replacement card and shipped express mail at company expense. We called the customer at the telephone number on file: (XXX) XXX-XXXX to advise her the replacement card would be delivered on 9/15/15. There was no...
answer and we were unable to leave a message.
On 9/14/15 a call was placed to the telephone number provided with the complaint; XXX XXX-XXXX. The customer returned the call and we advised the customer that a replacement card would be delivered to her on 9/15/15.
The customer stated that she incurred late fees. We provided the customer with the AccountNow fax telephone number; (XXX) XXX-XXXX. Customer requests for reimbursement require verifiable statements or bills with the fees incurred. The customer has submitted documentation. It will be reviewed for payment. Checks may take up to 3 weeks.
On 9/15/15, the replacement card was activated. We apologize for any inconvenience experienced by the customer.
Initial Business Response /* (1000, 5, 2015/05/27) */
The claim was filed in our office on 5/11/15. We asked for written confirmation of the error, which as of 5/27/15, has not been returned. If the written confirmation is not returned within 10 business days, under regulation E, we may...
extend our investigation to 45 days without issuing provisional credit. This is explained in detail in the terms and conditions.
The investigation was however completed today and ruled in favor of the customer. We did not issue provisional credit, instead we issued final credit. The claim is finalizing and final credit will be applied to the card account by the end of business 5/27/15 and all applicable notifications will be mailed.
Initial Business Response /* (1000, 5, 2014/02/21) */
The account has been closed since April 12, 2012, due to a refund to the card when the card was not used to make the original purchase. On May 16, 2012, we advised the consumer that a copy of the original receipt was required, showing...
the original purchase. To date that has not been provided. At this point we also will require a document to verify the current address where a check may be mailed. The address on the complaint no longer matches the address on the account. Due to the length of time since we last spoke to the consumer we will also require a current copy of an unexpired photo ID. These documents may be faxed to [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2014/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Documents were provided to company via their fax number that they provided. I was informed that it didn't show a purchase which it wouldn't have the alarm company owed me a credit because I over paid for my services and the current card on file was that of AccountNow. They didn't accept the receipt that was provided to them because they didn't see a purchase and even if a purchase was made or not, a company tried to make a reimbursement back to me, but why is the AccountNow holding on to money that is not legally theirs? The addresses are different because I have since moved and why does the company require a copy of my photo id, my name has not changed, nor has my date of birth or social security number which they ask for every time a customer places a call to them and a photo id was not provided when signing up for the account either?
Final Business Response /* (4000, 9, 2014/03/05) */
We do not have the documentation. If Ms. [redacted] would like to fax the receipt, we will resolve the matter. These documents may be faxed to [redacted].
Final Consumer Response /* (4200, 11, 2014/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not accept the proposed resolution until it has be completed. Do to the fact that it was never resolved the first time with documents as well. I have faxed over a cover letter explained the attached 4 pages from my account at Vivint and the highlighted payments and reimbursement.
Initial Business Response /* (1000, 5, 2015/01/27) */
The initial monthly fee is charged at the time of the first load and is disclosed in the terms.
This is the disclosure related to the fee:
Monthly Fee (SVC CHG-MONTHLY)
Initially charged at time of first value load on your Card,...
and charged on the same day of each subsequent month
We apologize for the confusion. However, the fees allow us to cover the costs associated with servicing the account.
Initial Business Response /* (1000, 5, 2014/04/21) */
The claim is no longer open. We denied the claim and sent a communication stating our decision on 2/28/14.
We attempted to return a call to the telephone number on the account on 4/9/14 to discuss our decision.
We attempted...
another call to the telephone number provided on the complaint on 4/15/14 and we were advised that Ms. [redacted] no longer was available at the telephone number. We again tried the telephone number on the account and left another message. To date we have not received a return call.
If Ms. [redacted] would like to discuss our decision regarding our claim, she will need to contact our office at XXX-XXX-XXXX between 7:00 am - 4:00 p.m. PT, Monday through Friday.
Consumer Response /* (3000, 12, 2014/05/19) */
I want my money back
Business Response /* (4000, 14, 2014/06/02) */
The claim was denied. The investigator attempted to contact the customer. The customer may contact our office regarding the claim and speak directly with the investigator.
Initial Business Response /* (1000, 5, 2015/10/26) */
On 10/12/15, we contacted the customer regarding his complaint. The customer stated that he received his AccountNow Visa card and deposited an American Express check on 6/1/15 which represented the balance from an American Express...
account. The customer stated the amount was approximately $1100.00 or $1200.00. The customer stated that he lost his wallet 3 weeks after the check was deposited. The customer stated that he did not authorize any transactions. We advised the customer that we had filed a dispute on his behalf based upon his 10/8/15 call and that a member of the AccountNow Dispute Department would be assigned to research his claim.
On 10/15/15, we concluded our investigation into the customer's claim. Our research determined that during the time the disputed transactions occurred, the customer checked his account balance using the telephone number which is listed in our records; (XXX) XXX-XXXX.
The customer checked the balance on June 1, 2015, at 1:38 p.m. This was 44 minutes after the disputed $302.75 ATM withdrawal at [redacted]. He checked the balance on June 2, 2015, after the $819.00 Westernunion.com transaction occurred. And, he checked the balance on June 16, 2015, at 11:20 a.m., which was two minutes prior to the disputed $103 ATM withdrawal at [redacted].
On 10/15/15, we sent a letter to the customer advising him that based on the facts that we have available to us, we do not find that an error has occurred.
We will not be crediting the customer's balance. The customer may request a replacement card, or a check for the remaining account balance.
Initial Business Response /* (1000, 5, 2015/06/18) */
Our records indicate that a call center manager did a three way call with the originator of the deposit and the cardholder. They were advised by the originator that the account number on the account at AccountNow is not the account...
number that they directed the deposit to. We advised Ms. [redacted] that she must work directly with the originator to resolve.
We also advised her where she can obtain the terms related to Get Paid Faster and the fees associated with the account if she no longer had the terms provided with the card.
Initial Business Response /* (1000, 5, 2014/02/26) */
Due to the amount of tax fraud that occurs each tax season, we will regularly require verification from our cardholders to protect our cardholders and other tax payers.
We requested additional verification documents from Ms. [redacted]. ...
She advised us that she could not comply with our request because her documents had been burned in a house fire. We attempted to verify the report of the fire with the local fire department and there was not a reported record of a fire at her residence.
Because we could not verify her information, we opted to return the funds back to the IRS and allow them to re-review the refund. This process typically takes the IRS 6 - 8 weeks to complete. We initiated the process on 2/24/14.
Ms. [redacted] will need to follow-up directly with the IRS if she has not heard from them within the next 6 weeks.
I have had the very worst experience with the liars that work for Account Now I have had an account with them for more than 3 years that I use only to get my tax refund direct deposited into. This year my deposit was made from the IRS into the account and Account Now decided to freeze my account without letting me know, and when I called in to complain a manager got on the phone and blatantly lied he said that the account was closed days before but it wasn't because I called in on the date that it was suppose to be closed but it was not I don't know if they are trying to steal my tax return or not but the managers should not be able to tell those type of lies to paying customers please be very careful before you choose a prepaid card for your tax return and PLEASE don't choose Account Now They are LIARS!!
Initial Business Response /* (1000, 5, 2015/02/11) */
The $215 was previously returned to the card when the authorization expired.
We have pulled the calls placed by Mr. [redacted]. He was calling our office when we were experiencing some telephone issues due to heavy call volume that was...
not resolved until late on 2/6/15. We sincerely apologize for the frustration but we want to assure Mr. [redacted] that our agents were not intentionally dropping the calls.
We also want to apologize for his frustration related to the $215 authorization hold. Our policy is not to release pay the pump authorizations, however, we do have a review policy related to possible issues. We assure Mr. [redacted] we are looking into the matter as to why we did not work with him to release the $215 earlier.
Again we apologize and thank him for bringing this matter to our attention.
Initial Business Response /* (1000, 5, 2015/06/10) */
We are waiting on appropriate documentation to verify the identity of the owner of the account.
Initial Consumer Rebuttal /* (3000, 11, 2015/07/08) */
Tired of sending personal information to these people and get no results...
For four months now ive been fighting with these people for my money and have sent multiple documents
Just want my money relesed so I can be done with them
Final Business Response /* (4000, 15, 2015/07/21) */
A check in the amount of $340.57 has been mailed to the customer.
Initial Business Response /* (1000, 5, 2014/10/22) */
Address verification was required. This has been explained and we have confirmed that the new card has been received and ready for activation
Initial Business Response /* (1000, 5, 2015/02/23) */
The authorization at the pump looked like a valid transaction. It did not display as a cancelled transaction. We disclose on our website that we will hold pay at the pump transactions without release. To avoid this issue in the future,...
please pay inside the station with an attendant and not at the pump.
The hold systemically released.
Initial Business Response /* (1000, 13, 2015/07/21) */
Our records do not show that any funds have been placed on the card. To process the request further and to ensure that we have the correct account, we will require a card number.
A call was attempted to the consumer but the consumer...
keeps hanging up. He will need to contact our offices with the card number to provide additional assistance.
Initial Consumer Rebuttal /* (3000, 17, 2015/07/22) */
7-22-15
Sent via email:
my name is [redacted] I tried to contact you after you reaplyed to my tex to you about being took for 29dollars by the company you work for I was going to use youre card for my medications there was nothing in the envelope that said anything about a 28 dollar fee for using that card I purchased a pack of smoaks and a soda that was a expensive pack of cigs dont you think. would you allow this to happen to you. all I want is my money that was all I had to get my medications with
I just need my money back ill get money orders and mail it I cant afford youre credit card or any of youre help thank you for youre help . my email acct is [redacted]@gmail.com. [redacted]
Final Business Response /* (4000, 20, 2015/08/04) */
This complaint is unclear. We show that the customer's account was opened on 4/21/15 and that the account has been funded and transactions have occurred. The last transaction was a purchase which occurred on 7/22/15. We attempted to reach the customer at the telephone number provided in the complaint on 8/4/15 and there was no answer. We were unable to leave a message as the mailbox was full. We were able to leave a message with a third party on 8/4/15 who answered the telephone number listed on the customer's account. We request that the customer contact us and provide additional information regarding his complaint. Our customer service telephone number is (XXX) XXX-XXXX.