Initial Business Response /* (1000, 5, 2015/02/05) */
On 1/26/15 a request was submitted to provide the last 12 months of statements to Ms. [redacted]. She was not charged for this service.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/07) */
(The consumer indicated he/she DID NOT...
accept the response from the business.)
Yes, I received the statements from Account Now however, I can not understand them; the statements are not properly formatted. I don't know if it would be better if they were to mail them to me or just allow me to view them online. Either way if the statements aren't legible it's the same as not having them. They are misaligned and I don't have a clue what dollar amounts go with each transaction on what date. Because of this I am not satisfied with the result. I would like the ability to view the statements in the same format as I can view them online. I need this information for tax purposes. This is really holding me back.
Final Business Response /* (4000, 9, 2015/02/10) */
We cannot provide access to the online statements. We have provided what is available to us to provide to the customer.
Initial Business Response /* (1000, 5, 2016/03/30) */
The Issuing bank restricted the customer account due to deposits belonging to a third party. The Bank required provided the requested copies of the customer's current ID, Social Security card, recent utility bill and current ID and the...
Social Security card for third party. The Bancorp Bank also stated that the third party must provide a notarized letter authorizing ACH credits in the third party's name to the account.
On 3/24/16 the customer provided the documentation that was requested and the restriction was removed from the account.
Initial Consumer Rebuttal /* (2000, 7, 2016/04/04) */
The issue has been resolved. Thank you
Initial Business Response /* (1000, 5, 2015/02/19) */
Ms. [redacted] will need to contact her payroll provider and discuss the matter with them. The payroll provider submitted a pre-note on 2/6/15, but as of today, we still have not been provided with a payroll deposit to apply to the card. Her...
Initial Business Response /* (1000, 5, 2014/11/25) */
We will require the card number to further process this complaint. Please provide the last 12 digits of the card number.
Initial Consumer Rebuttal /* (3000, 7, 2014/11/28) */
(The consumer indicated he/she DID NOT accept the...
response from the business.)
Card Number: XXXXXXXXXXXXXXXX
Final Business Response /* (4000, 9, 2014/12/08) */
The only fee charged to the card was the initial $9.95. The remaining amount loaded to the card has been spent. We have credited the fee and are processing a check in the amount of $9.95 to Ms. [redacted] at the address provided on the complaint. We apologize for the confusion.
Final Consumer Response /* (2000, 11, 2014/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I need to be provided with a number to contact in the event I do not receive the check mentioned above. I also suggest this company be up front with the customers and notify them on the packaging about the fees they can expect. I also suggest they re-educate their staff so that they can efficiently service the cutomers and addres concerns rather than everyone having a different answer. I do however appreciate their attempt to correct their mistake.
Initial Business Response /* (1000, 5, 2015/04/14) */
The initial load fee has been waived of $9.95, however, there is a monthly maintenance fee that will apply. If Ms. [redacted] does not wish to keep the account, she may remove the balance and close the card.
Initial Consumer...
Rebuttal /* (2000, 7, 2015/04/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/03/06) */
The account cannot be reopened based on the refusal to provide verification documentation. A check for the remaining balance on the card has been requested and will be mailed to the address on the complaint.
The account will remain...
Initial Business Response /* (1000, 5, 2015/11/10) */
This customer has had multiple cards issued for his account. The customer account has not been charged monthly fees that have accumulated for more than one month, for an overdrawn amount of more than $9.95. The last fee was credited to...
the account and the customer has had a $0.00 balance since 9/29/15 and all accounts are closed. On 11/5/15, we placed a call to the customer telephone number provided in the Revdex.com complaint and left a message for the customer to address any additional questions. The customer may contact us at (XXX) XXX-XXXX.
Initial Business Response /* (1000, 5, 2015/09/03) */
On 8/21/15 we contacted the customer. The customer stated she had lost her existing card and requested a replacement card be expedite shipped and she agreed to pay the expedite fee.
The replacement card had been shipped using first...
class mail on 8/18/15.
The customer was offered an option for a second replacement card to be expedite shipped to her at no fee. The customer stated that she would check her mail and contact AccountNow to advise if the replacement card had not been received by 8/22/15.
On 8/24/15, the replacement card was activated and the customer is performing transactions.
On 8/25/15, the customer called to confirm receipt of the replacement card and to state that she is satisfied with the resolution of this complaint.
We consider the issue closed.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/08) */
9-8-15
Sent via email:
[redacted]
Good evening [redacted] thank you for contacting me. Yes the issue with AccountNow has been satisfied. If there is anything else you need feel free to contact me. Via email preferably [redacted]@gmail.com
Thank you again
[redacted]
Initial Business Response /* (1000, 5, 2014/09/11) */
The merchant authorized the transaction on 5/27/14. In error they issued a refund to the card on 6/2/14. They realized their mistake and submitted a purchase for the transaction on 6/23/14. They are within their rights to recover an...
error.
We do not have any recourse to pursue this matter and the statement from June reflects a refund and then a debit to offset the refund. The customer has never been charged.
She must address this concern directly with the merchant.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Purchase on June 23 WAS A SEPARATE ERROR. I DID NOT USE THE PREMISES, I DID NOT GO TO THE HOTEL FOR THAT BOOKING (cancelled legally via Booking.com) I NEVER WAS IN THE HOTEL PREMISES FROM MAY to the present time.
I WAS IN TOUCH WITH HOTEL FINANCE STAFF and she did not see any of my signature or proof that I checked in. I NEED PROOF THAT I CHECKED IN as they erroneously claim. I NEED MY FUNDS BACK. Note that I did not file a claim for their MISTAKE ON May 27 because they refunded it promptly. BUT WHY DID THEY CHARGE ME AGAIN???? IT WAS ALL THEIR MISTAKE AND I LOST MY MONEY!!!
Final Business Response /* (4000, 14, 2014/10/02) */
If there is additional documentation that the consumer would like to provide, we can reopen the investigation. The additional information may be faxed to XXX-XXX-XXXX.
Initial Business Response /* (1000, 5, 2015/11/13) */
Customers with a history of two qualifying deposits may qualify for their direct deposit to post up to two days early. Customer accounts without a history of direct deposit do not qualify.
Our review of the customer call history shows...
the customer contacted AccountNow on 10/28/15 and requested a status of his direct deposit. We asked the customer if this would be his first deposit on this account and the customer stated that it would be. We advised the customer that there were no pending deposits and we provided processing information. The customer stated he wanted his deposit posted upon receipt and not on the date it was scheduled to post. The Customer Service Agent advised the customer that an account must have a history of at least two direct deposits, before the account qualifies for an early posting. The customer was not happy with the information and we apologized. The customer then hung up.
We received two additional calls from the customer on 10/28/15. During these calls, we advised the customer that there were no pending deposits.
On 10/29/15, the customer called and stated he has a pending deposit coming through that was supposed to have posted yesterday. We advised the customer that his deposit should post on 10/30/15. The cardholder stated that was unacceptable and he wanted it to post now. We advised the customer it could not be posted early because his account did not meet the qualifications and the customer asked for a supervisor. Upon the customer's insistence, his call was transferred to five Supervisors who each advised the customer of the policy for early deposit and that his account did not currently qualify. The customer refused to accept the information.
The last AccountNow employee to speak to the customer on 10/29/15, asked if the policy for early posting of deposits had been explained to the customer. The customer said no and the Supervisor then explained the qualification for early posting of direct deposits. We advised the customer that we require a history of 2 qualifying deposits before we will post the funds a day or two early. We advised the customer that this account does not have a history of previous deposits and does not qualify. The customer stated "so nothing's going to happen?" The Supervisor responded "unfortunately no". The customer stated that he had already complained to the Revdex.com, Attorney General and FCC and he will involve social media.
Our review of the history of the customer calls shows that the customer was provided with the policy during his first call. Our records show that the customer was advised several more times that his deposit did not qualify and that we provided the qualifications for early posting of a direct deposit several times.
The customer may contact us at (XXX) XXX-XXXX with any additional questions.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is a bold lie. I do have more than one account with account now and I WAS told to use this one and it WOULD link with the other accounts and I would not have to wait the 2 days! The reps exact words were I guarantee it! But I'm sure that you won't be able to find that call huh seeing how after reading your response how you massage the truth to make the customer look bad leaving out all the details of how I was treated on those calls. You even made me wait again on my next deposit.. You are liars and you once again prove how manipulate you are.
Initial Business Response /* (1000, 5, 2015/03/13) */
Contacted the consumer and discussed the account and the matter and provided the actions to be taken by telephone.
Initial Business Response /* (1000, 5, 2014/07/23) */
The investigator returned the call to Ms. [redacted] on 7/3/14 and informed her of the information used in making our decision to deny the claim. Ms. [redacted] provided additional details and the investigator informed her on 7/3/14 that he would...
review the additional details with his manager.
The claim was reopened and a follow-up call was placed to Ms. [redacted] on 7/9/14. She returned the call on 7/10/14 and a decision was made to issue credit to the card account.
Credit for the two transactions in the amounts of $4.95 and $79.31 was issued on 7/11/14.
Initial Consumer Rebuttal /* (2000, 7, 2014/07/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/03/18) */
We have prepared and mailed a letter that includes the information that we used to arrive at our decision. The letter was mailed on 3/17/15.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/26) */
(The consumer indicated he/she...
DID NOT accept the response from the business.)
Account NOW is OUTRIGHT LYING! Oh my GOD! I received their letter in the mail. I'd think it was a joke if it wasn't so incredibly shocking and disgusting.
FIRST, it said that there were FIVE UNDISPUTED CHARGES at the BIG DEAL SUPERSTORE since February 2014. Oh my GOd, they are LIARS! I have never been to that store in my life, let alone to the BRONX in YEARS!!!!!
It said that there were undisputed charges with Gamestop since 2013! I SAID that I have been to the GameSTOP stores in the past in my letters to ACCOUNTNOW. There are DOZENS of GAMESTOP stores in NYC. I have never disputed those because I made those charges! I have NEVER EVER EVER been to a GAMESTOP in the BRONX, and the only time I spent that large amount of money was when I bought the WiiU system for my daughter in December of 2013. Liars!!!!!
Finally, the bank said that the balance on the card was almost depleted and yet there were no inquiries. LYING AGAIN! The money was depleted on the SAME DAY (12/4)and I called as soon as I noticed. Why are they LYING!?!
And what about the sneaker store? OMG, barring Gamestop, these aren't even charges I would use.
AccountNOW, stop LYING. Now I am really angry. I DID NOT make these charges, and I want my money refunded. I'd also like to see this alleged PROOF that I went to these stores! I'm locked out of that former account and have been since I disputed.
I am shocked and APPALLED by AccountNOW's behaviour. How dare they????
I HAVEN'T BEEN TO THE BRONX IN YEARS, ACCOUNTNOW. Why in the world would I be escalating this? Paris? Yes! Went last summer. LONDON? Yes, that's my home. Went last summer, had a freaking blast.
The BRONX!!!!!??? NEVER!!
I apologize to the Revdex.com rep who has to read this. I'm British, and usually very calm, cool and reserved. I'm absolutely appalled and disgusted by AccountNOW's behaviour. How repulsive.
I do NOT accept this decision at all.
Final Consumer Response /* (4200, 11, 2015/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have received NO calls. The bank tried this before. A woman from the "investigator's office" called. I called her back several times. I always got the machine. I even left her a message as to when I would be available since I work in production.
Please send an email leaving the NAME and NUMBER of the "investigator" ONLINE (here or via email), and the day and time that I should call. I will reply to the email confirming receipt.
I would ALSO like a printout of my AccountNow account from all of 2014. I have no access to it at all, and it absolutely GALLS me that the bank can just say, "Oh, yeah, uh, we saw you want to this completely random part of town and spent money in the randomest of stores multiple times, so, oh well."
The bank thinks this is just about $700. It was at first, and now it's more. It's about a bank lying. I am being accused of theft and then trying to scam a bank. I did everything right the minute that I discovered the theft that took place over the course of ONE DAY,in ONE part of town and the bank said I didn't. I filed a claim as soon as I discovered the theft THE NEXT DAY, and in the latest letter from the bank, it said I did NOTHING. Even though it's all in writing and in the bank's own records! How do I fight that? It's hard to know whether to laugh or cry.
AccountNow, please leave a phone number and a name ONLINE. No vague claims. PLEASE. You have my email. It's the one I emailed you from the day after the theft even though you said I didn't.
I'm a senior production manager: the money that was stolen is a DAY rate. My issue is that someone can steal from me and a bank can say it never happened, call me a liar and a thief, and that's the end of it.
Via email, please send a day, time and name of a person that I should call. I will reply to that email saying that I will do it. THEN, everyone is covered and this can be resolved.
Thank you. Sorry, Revdex.com rep, I know you get millions of these complaints a year, and it must make work...interesting, lol. But I never stand up for myself. This time I am. Thanks so much.
Final Business Response /* (4000, 13, 2015/04/29) */
We have called and attempted again. We request at this time that the customer provide us with an alternate number and or a day and time that she will be available when the investigator calls.
Initial Business Response /* (1000, 5, 2015/04/06) */
A check was requested on 3/24/15 to be mailed to the address of the consumer. It was mailed from our offices on 4/1/15.
Initial Consumer Rebuttal /* (2000, 7, 2015/04/08) */
(The consumer indicated he/she ACCEPTED the response...
Initial Business Response /* (1000, 7, 2016/02/26) */
On 2/18/16 a review of the customer account was performed and the address listed on the account was identified to be a UPS Store. We called the customer to request the customer provide verification of identity and address. We were unable...
to reach the customer and a message was left requesting the customer contact us at (XXX) XXX-XXXX. On 2/18/16 the customer called AccountNow and we advised the customer that we require clear copies of her photo identification, signed Social Security Card and a current utility bill verifying the customer residence. The customer hung up.
The customer may upload the required documentation to: upload.accountnow.com or the documentation may be faxed to: (XXX) XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 9, 2016/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I disagree, when I ordered this card I used this mailing address [redacted] east [redacted] and it was approved and supposely a card was mailed regular mail without a problem with my address. and besides the expedited card I got that required a signatyre I never got the other one and the postal service can gurantee that it was never shipped by accountnow, just like the expedited card was never shipped because fedex verified that information for a week.. I have an investigation number for US Post Office if you need it. we had a fire and me and my children are in a women's shelter. No mail is delivered to my old address by the post office until we move back in. Which is why I was given this mailing address to use. The red cross paid for my change of address and forwarding service so that sensitive mail like important documents and banking information can be guaranteed delivery. Someone is not being truthful and its a shame they cannot own up to their mistake but you blocked my card that I received at this [redacted] east [redacted] ave mailing address AFTER I started making use of the money on my card. That is unethical and Accountnow violates the terms of use that I signed and agreed to when you approved my account.
Final Business Response /* (4000, 16, 2016/03/25) */
The account has been permanently closed and the remaining funds will be returned to the IRS W&I division. The customer will need to contact the IRS W&I division for additional information. Returned funds may take 6-12 weeks for the IRS to process.
Final Consumer Response /* (4200, 18, 2016/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told by account now that they can not close my account because the account still has a balance remaining.
Initial Business Response /* (1000, 17, 2014/08/29) */
Two $500 cash loads have been applied to the card. If there are additional missing loads we will require MoneyPak numbers to research further.
Initial Business Response /* (1000, 5, 2014/09/11) */
The customer has two accounts. One account he stopped using did not have a per transaction fee, but a monthly charge for unlimited monthly transactions. However he started using his classic card which does not have a monthly fee, but...
instead a per transaction fee.
He is also using an ATM that is not surcharge free.
An agent and a manager explained the fees to the customer on 8/31/14 and are included in the disclosure that was mailed with the card.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Those statements are false the ATM I am using is surcharge free and according to the agent I talked to the even concurred that the surcharge atm I am using is correct
Initial Business Response /* (1000, 5, 2014/04/28) */
The initial card was mailed to the address without the lot number on 3/26/14. The initial card was returned to us as undeliverable on 4/10/14.
Because the account was a new account with a tax deposit, the agent requested verification...
documentation when the cardholder called to report the card as never received.
On 4/8/14 the documentation was reviewed, the lot number was added and a new card was processed. Our records indicate that the new was activated on 4/14/14.
Initial Business Response /* (1000, 5, 2016/01/06) */
On 12/15/15 the customer reported a non-dispense ATM transaction. On 12/27/15 the merchant provided a credit of $102.50. AccountNow applied the credit to the customer's account on 12/27/15 and the customer has accessed the funds.
On...
1/6/16 a message was left for the customer at the telephone number provided in the complaint. The customer may contact us with any remaining questions at (XXX) XXX-XXXX.
Initial Business Response /* (1000, 5, 2015/02/05) */
On 1/26/15 a request was submitted to provide the last 12 months of statements to Ms. [redacted]. She was not charged for this service.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/07) */
(The consumer indicated he/she DID NOT...
accept the response from the business.)
Yes, I received the statements from Account Now however, I can not understand them; the statements are not properly formatted. I don't know if it would be better if they were to mail them to me or just allow me to view them online. Either way if the statements aren't legible it's the same as not having them. They are misaligned and I don't have a clue what dollar amounts go with each transaction on what date. Because of this I am not satisfied with the result. I would like the ability to view the statements in the same format as I can view them online. I need this information for tax purposes. This is really holding me back.
Final Business Response /* (4000, 9, 2015/02/10) */
We cannot provide access to the online statements. We have provided what is available to us to provide to the customer.
Initial Business Response /* (1000, 5, 2016/03/30) */
The Issuing bank restricted the customer account due to deposits belonging to a third party. The Bank required provided the requested copies of the customer's current ID, Social Security card, recent utility bill and current ID and the...
Social Security card for third party. The Bancorp Bank also stated that the third party must provide a notarized letter authorizing ACH credits in the third party's name to the account.
On 3/24/16 the customer provided the documentation that was requested and the restriction was removed from the account.
Initial Consumer Rebuttal /* (2000, 7, 2016/04/04) */
The issue has been resolved. Thank you
Initial Business Response /* (1000, 5, 2015/02/19) */
Ms. [redacted] will need to contact her payroll provider and discuss the matter with them. The payroll provider submitted a pre-note on 2/6/15, but as of today, we still have not been provided with a payroll deposit to apply to the card. Her...
tax deposit has been received and applied.
Initial Business Response /* (1000, 5, 2014/11/25) */
We will require the card number to further process this complaint. Please provide the last 12 digits of the card number.
Initial Consumer Rebuttal /* (3000, 7, 2014/11/28) */
(The consumer indicated he/she DID NOT accept the...
response from the business.)
Card Number: XXXXXXXXXXXXXXXX
Final Business Response /* (4000, 9, 2014/12/08) */
The only fee charged to the card was the initial $9.95. The remaining amount loaded to the card has been spent. We have credited the fee and are processing a check in the amount of $9.95 to Ms. [redacted] at the address provided on the complaint. We apologize for the confusion.
Final Consumer Response /* (2000, 11, 2014/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I need to be provided with a number to contact in the event I do not receive the check mentioned above. I also suggest this company be up front with the customers and notify them on the packaging about the fees they can expect. I also suggest they re-educate their staff so that they can efficiently service the cutomers and addres concerns rather than everyone having a different answer. I do however appreciate their attempt to correct their mistake.
Initial Business Response /* (1000, 5, 2015/04/14) */
The initial load fee has been waived of $9.95, however, there is a monthly maintenance fee that will apply. If Ms. [redacted] does not wish to keep the account, she may remove the balance and close the card.
Initial Consumer...
Rebuttal /* (2000, 7, 2015/04/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/03/06) */
The account cannot be reopened based on the refusal to provide verification documentation. A check for the remaining balance on the card has been requested and will be mailed to the address on the complaint.
The account will remain...
closed.
Initial Business Response /* (1000, 5, 2015/11/10) */
This customer has had multiple cards issued for his account. The customer account has not been charged monthly fees that have accumulated for more than one month, for an overdrawn amount of more than $9.95. The last fee was credited to...
the account and the customer has had a $0.00 balance since 9/29/15 and all accounts are closed. On 11/5/15, we placed a call to the customer telephone number provided in the Revdex.com complaint and left a message for the customer to address any additional questions. The customer may contact us at (XXX) XXX-XXXX.
Initial Business Response /* (1000, 5, 2015/04/01) */
A third card was processed by expedite service on 3/31/15.
Initial Business Response /* (1000, 5, 2015/09/03) */
On 8/21/15 we contacted the customer. The customer stated she had lost her existing card and requested a replacement card be expedite shipped and she agreed to pay the expedite fee.
The replacement card had been shipped using first...
class mail on 8/18/15.
The customer was offered an option for a second replacement card to be expedite shipped to her at no fee. The customer stated that she would check her mail and contact AccountNow to advise if the replacement card had not been received by 8/22/15.
On 8/24/15, the replacement card was activated and the customer is performing transactions.
On 8/25/15, the customer called to confirm receipt of the replacement card and to state that she is satisfied with the resolution of this complaint.
We consider the issue closed.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/08) */
9-8-15
Sent via email:
[redacted]
Good evening [redacted] thank you for contacting me. Yes the issue with AccountNow has been satisfied. If there is anything else you need feel free to contact me. Via email preferably [redacted]@gmail.com
Thank you again
[redacted]
Initial Business Response /* (1000, 5, 2014/09/11) */
The merchant authorized the transaction on 5/27/14. In error they issued a refund to the card on 6/2/14. They realized their mistake and submitted a purchase for the transaction on 6/23/14. They are within their rights to recover an...
error.
We do not have any recourse to pursue this matter and the statement from June reflects a refund and then a debit to offset the refund. The customer has never been charged.
She must address this concern directly with the merchant.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Purchase on June 23 WAS A SEPARATE ERROR. I DID NOT USE THE PREMISES, I DID NOT GO TO THE HOTEL FOR THAT BOOKING (cancelled legally via Booking.com) I NEVER WAS IN THE HOTEL PREMISES FROM MAY to the present time.
I WAS IN TOUCH WITH HOTEL FINANCE STAFF and she did not see any of my signature or proof that I checked in. I NEED PROOF THAT I CHECKED IN as they erroneously claim. I NEED MY FUNDS BACK. Note that I did not file a claim for their MISTAKE ON May 27 because they refunded it promptly. BUT WHY DID THEY CHARGE ME AGAIN???? IT WAS ALL THEIR MISTAKE AND I LOST MY MONEY!!!
Final Business Response /* (4000, 14, 2014/10/02) */
If there is additional documentation that the consumer would like to provide, we can reopen the investigation. The additional information may be faxed to XXX-XXX-XXXX.
Initial Business Response /* (1000, 5, 2015/11/13) */
Customers with a history of two qualifying deposits may qualify for their direct deposit to post up to two days early. Customer accounts without a history of direct deposit do not qualify.
Our review of the customer call history shows...
the customer contacted AccountNow on 10/28/15 and requested a status of his direct deposit. We asked the customer if this would be his first deposit on this account and the customer stated that it would be. We advised the customer that there were no pending deposits and we provided processing information. The customer stated he wanted his deposit posted upon receipt and not on the date it was scheduled to post. The Customer Service Agent advised the customer that an account must have a history of at least two direct deposits, before the account qualifies for an early posting. The customer was not happy with the information and we apologized. The customer then hung up.
We received two additional calls from the customer on 10/28/15. During these calls, we advised the customer that there were no pending deposits.
On 10/29/15, the customer called and stated he has a pending deposit coming through that was supposed to have posted yesterday. We advised the customer that his deposit should post on 10/30/15. The cardholder stated that was unacceptable and he wanted it to post now. We advised the customer it could not be posted early because his account did not meet the qualifications and the customer asked for a supervisor. Upon the customer's insistence, his call was transferred to five Supervisors who each advised the customer of the policy for early deposit and that his account did not currently qualify. The customer refused to accept the information.
The last AccountNow employee to speak to the customer on 10/29/15, asked if the policy for early posting of deposits had been explained to the customer. The customer said no and the Supervisor then explained the qualification for early posting of direct deposits. We advised the customer that we require a history of 2 qualifying deposits before we will post the funds a day or two early. We advised the customer that this account does not have a history of previous deposits and does not qualify. The customer stated "so nothing's going to happen?" The Supervisor responded "unfortunately no". The customer stated that he had already complained to the Revdex.com, Attorney General and FCC and he will involve social media.
Our review of the history of the customer calls shows that the customer was provided with the policy during his first call. Our records show that the customer was advised several more times that his deposit did not qualify and that we provided the qualifications for early posting of a direct deposit several times.
The customer may contact us at (XXX) XXX-XXXX with any additional questions.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is a bold lie. I do have more than one account with account now and I WAS told to use this one and it WOULD link with the other accounts and I would not have to wait the 2 days! The reps exact words were I guarantee it! But I'm sure that you won't be able to find that call huh seeing how after reading your response how you massage the truth to make the customer look bad leaving out all the details of how I was treated on those calls. You even made me wait again on my next deposit.. You are liars and you once again prove how manipulate you are.
Initial Business Response /* (1000, 5, 2015/03/13) */
Contacted the consumer and discussed the account and the matter and provided the actions to be taken by telephone.
Initial Business Response /* (1000, 5, 2014/07/23) */
The investigator returned the call to Ms. [redacted] on 7/3/14 and informed her of the information used in making our decision to deny the claim. Ms. [redacted] provided additional details and the investigator informed her on 7/3/14 that he would...
review the additional details with his manager.
The claim was reopened and a follow-up call was placed to Ms. [redacted] on 7/9/14. She returned the call on 7/10/14 and a decision was made to issue credit to the card account.
Credit for the two transactions in the amounts of $4.95 and $79.31 was issued on 7/11/14.
Initial Consumer Rebuttal /* (2000, 7, 2014/07/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/03/18) */
We have prepared and mailed a letter that includes the information that we used to arrive at our decision. The letter was mailed on 3/17/15.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/26) */
(The consumer indicated he/she...
DID NOT accept the response from the business.)
Account NOW is OUTRIGHT LYING! Oh my GOD! I received their letter in the mail. I'd think it was a joke if it wasn't so incredibly shocking and disgusting.
FIRST, it said that there were FIVE UNDISPUTED CHARGES at the BIG DEAL SUPERSTORE since February 2014. Oh my GOd, they are LIARS! I have never been to that store in my life, let alone to the BRONX in YEARS!!!!!
It said that there were undisputed charges with Gamestop since 2013! I SAID that I have been to the GameSTOP stores in the past in my letters to ACCOUNTNOW. There are DOZENS of GAMESTOP stores in NYC. I have never disputed those because I made those charges! I have NEVER EVER EVER been to a GAMESTOP in the BRONX, and the only time I spent that large amount of money was when I bought the WiiU system for my daughter in December of 2013. Liars!!!!!
Finally, the bank said that the balance on the card was almost depleted and yet there were no inquiries. LYING AGAIN! The money was depleted on the SAME DAY (12/4)and I called as soon as I noticed. Why are they LYING!?!
And what about the sneaker store? OMG, barring Gamestop, these aren't even charges I would use.
AccountNOW, stop LYING. Now I am really angry. I DID NOT make these charges, and I want my money refunded. I'd also like to see this alleged PROOF that I went to these stores! I'm locked out of that former account and have been since I disputed.
I am shocked and APPALLED by AccountNOW's behaviour. How dare they????
I HAVEN'T BEEN TO THE BRONX IN YEARS, ACCOUNTNOW. Why in the world would I be escalating this? Paris? Yes! Went last summer. LONDON? Yes, that's my home. Went last summer, had a freaking blast.
The BRONX!!!!!??? NEVER!!
I apologize to the Revdex.com rep who has to read this. I'm British, and usually very calm, cool and reserved. I'm absolutely appalled and disgusted by AccountNOW's behaviour. How repulsive.
I do NOT accept this decision at all.
Final Consumer Response /* (4200, 11, 2015/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have received NO calls. The bank tried this before. A woman from the "investigator's office" called. I called her back several times. I always got the machine. I even left her a message as to when I would be available since I work in production.
Please send an email leaving the NAME and NUMBER of the "investigator" ONLINE (here or via email), and the day and time that I should call. I will reply to the email confirming receipt.
I would ALSO like a printout of my AccountNow account from all of 2014. I have no access to it at all, and it absolutely GALLS me that the bank can just say, "Oh, yeah, uh, we saw you want to this completely random part of town and spent money in the randomest of stores multiple times, so, oh well."
The bank thinks this is just about $700. It was at first, and now it's more. It's about a bank lying. I am being accused of theft and then trying to scam a bank. I did everything right the minute that I discovered the theft that took place over the course of ONE DAY,in ONE part of town and the bank said I didn't. I filed a claim as soon as I discovered the theft THE NEXT DAY, and in the latest letter from the bank, it said I did NOTHING. Even though it's all in writing and in the bank's own records! How do I fight that? It's hard to know whether to laugh or cry.
AccountNow, please leave a phone number and a name ONLINE. No vague claims. PLEASE. You have my email. It's the one I emailed you from the day after the theft even though you said I didn't.
I'm a senior production manager: the money that was stolen is a DAY rate. My issue is that someone can steal from me and a bank can say it never happened, call me a liar and a thief, and that's the end of it.
Via email, please send a day, time and name of a person that I should call. I will reply to that email saying that I will do it. THEN, everyone is covered and this can be resolved.
Thank you. Sorry, Revdex.com rep, I know you get millions of these complaints a year, and it must make work...interesting, lol. But I never stand up for myself. This time I am. Thanks so much.
Final Business Response /* (4000, 13, 2015/04/29) */
We have called and attempted again. We request at this time that the customer provide us with an alternate number and or a day and time that she will be available when the investigator calls.
Initial Business Response /* (1000, 5, 2015/04/06) */
A check was requested on 3/24/15 to be mailed to the address of the consumer. It was mailed from our offices on 4/1/15.
Initial Consumer Rebuttal /* (2000, 7, 2015/04/08) */
(The consumer indicated he/she ACCEPTED the response...
from the business.)
Initial Business Response /* (1000, 7, 2016/02/26) */
On 2/18/16 a review of the customer account was performed and the address listed on the account was identified to be a UPS Store. We called the customer to request the customer provide verification of identity and address. We were unable...
to reach the customer and a message was left requesting the customer contact us at (XXX) XXX-XXXX. On 2/18/16 the customer called AccountNow and we advised the customer that we require clear copies of her photo identification, signed Social Security Card and a current utility bill verifying the customer residence. The customer hung up.
The customer may upload the required documentation to: upload.accountnow.com or the documentation may be faxed to: (XXX) XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 9, 2016/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I disagree, when I ordered this card I used this mailing address [redacted] east [redacted] and it was approved and supposely a card was mailed regular mail without a problem with my address. and besides the expedited card I got that required a signatyre I never got the other one and the postal service can gurantee that it was never shipped by accountnow, just like the expedited card was never shipped because fedex verified that information for a week.. I have an investigation number for US Post Office if you need it. we had a fire and me and my children are in a women's shelter. No mail is delivered to my old address by the post office until we move back in. Which is why I was given this mailing address to use. The red cross paid for my change of address and forwarding service so that sensitive mail like important documents and banking information can be guaranteed delivery. Someone is not being truthful and its a shame they cannot own up to their mistake but you blocked my card that I received at this [redacted] east [redacted] ave mailing address AFTER I started making use of the money on my card. That is unethical and Accountnow violates the terms of use that I signed and agreed to when you approved my account.
Final Business Response /* (4000, 16, 2016/03/25) */
The account has been permanently closed and the remaining funds will be returned to the IRS W&I division. The customer will need to contact the IRS W&I division for additional information. Returned funds may take 6-12 weeks for the IRS to process.
Final Consumer Response /* (4200, 18, 2016/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told by account now that they can not close my account because the account still has a balance remaining.
Initial Business Response /* (1000, 17, 2014/08/29) */
Two $500 cash loads have been applied to the card. If there are additional missing loads we will require MoneyPak numbers to research further.
Initial Business Response /* (1000, 5, 2014/09/11) */
The customer has two accounts. One account he stopped using did not have a per transaction fee, but a monthly charge for unlimited monthly transactions. However he started using his classic card which does not have a monthly fee, but...
instead a per transaction fee.
He is also using an ATM that is not surcharge free.
An agent and a manager explained the fees to the customer on 8/31/14 and are included in the disclosure that was mailed with the card.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Those statements are false the ATM I am using is surcharge free and according to the agent I talked to the even concurred that the surcharge atm I am using is correct
Initial Business Response /* (1000, 5, 2014/04/28) */
The initial card was mailed to the address without the lot number on 3/26/14. The initial card was returned to us as undeliverable on 4/10/14.
Because the account was a new account with a tax deposit, the agent requested verification...
documentation when the cardholder called to report the card as never received.
On 4/8/14 the documentation was reviewed, the lot number was added and a new card was processed. Our records indicate that the new was activated on 4/14/14.
Initial Business Response /* (1000, 5, 2016/01/06) */
On 12/15/15 the customer reported a non-dispense ATM transaction. On 12/27/15 the merchant provided a credit of $102.50. AccountNow applied the credit to the customer's account on 12/27/15 and the customer has accessed the funds.
On...
1/6/16 a message was left for the customer at the telephone number provided in the complaint. The customer may contact us with any remaining questions at (XXX) XXX-XXXX.