Initial Business Response /* (1000, 8, 2015/05/29) */
A processing issue caused the account to be erroneously closed. We contacted the customer on 5/27/15 and reinstated the account. We apologize for the inconvenience that this matter caused.
Initial Consumer Rebuttal /* (2000,...
10, 2015/05/29) */
5-29-15
Sent via email:
They made contact with me and resolved the matter. Thank You!!
[redacted]
Initial Business Response /* (1000, 5, 2014/04/08) */
Mr. [redacted] was not denied a refund. The refund may have been processed by Amazon at the time he initially called our office, but Amazon has to submit the refund through their processor and their processor to us.
Our processor...
received the refund on 3/28/14 and promptly credited the card account.
Merchant refunds are not instantaneous to any debit or credit card. There is typically a delay of up to five business days. If that was not explained by Amazon, Mr. [redacted] should address that directly with Amazon.
AccountNow applied the refund upon receipt.
The customer reported fraudulent activity and the customer account was restricted and a stop payment was processed. On 4/11/16 a check for the remaining balance on the customer account was express...
mailed to the customer.
On 4/11/16 we contacted the customer and apologized for the inconvenience that the customer experienced.
On 4/12/16, the courier service reported that the check had been delivered to the customer.
The customer may contact us with any remaining questions or concerns at [redacted]
Initial Business Response /* (1000, 5, 2015/04/14) */
We have attempted to call the cardholder to provide the details used in arriving at our decision. We left a message and did not receive a return call. A call will be attempted again.
We will be happy to provide the details that we...
used in arriving at our decision. However, we are not required to obtain copies of receipts to complete our investigation. Therefore there are not any receipts to provide.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your letter states I may obtain the "documents" used to reach a decision therefore I and the police investigating would like a copy of the documents. The police have verified fraud was committed and we have not received a call from anyone representing your company.
Final Consumer Response /* (3000, 13, 2015/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The information provided stated the company phoned one of the merchants Circuus Circus and inquired about policy, they claim the merchant verified that photo id was present. It was reported my entire purse itwas stolen and verified by the local police the hotel doe not guarantee and did not guarantee fraud was not committed. Account now claims the merchant had personal information. When the merchant was contacted the front desk manager verified the only information the vender had was my card number, address and email.
Final Business Response /* (4000, 15, 2015/05/12) */
Based on the information that we received during our investigation, we stand behind our decision.
Initial Business Response /* (1000, 5, 2014/12/30) */
There is a fee that is applied at first load and then monthly thereafter. This fee is disclosed in the terms. Our records indicate that this was also explained by telephone on 12/18/14 and again on 12/21/14.
Initial Business Response /* (1000, 5, 2015/06/16) */
We investigated the claim and did not find an error. We spoke to the customer on 6/1/15 and advised her of our findings. She asked for copies of her billing statements and copies were requested to be mailed to her.
Initial...
Consumer Rebuttal /* (3000, 7, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
According to Account now, just because there were previous transactions with Comcast they told me that the may4th transaction was correct. And it was not authorized! Disputes dept, doesn't call back until a month after I filled my complaint telling me that all they can do is email me my statements. That's ridiculous, especially after I placed numerous calls thru out the month of May trying to resolve this.
Final Business Response /* (4000, 13, 2015/07/21) */
We denied the claim. If the customer has additional details that she would like us to consider, she may provide them, but we investigated the claim and did not find an error. The claim has been denied.
Final Consumer Response /* (4200, 15, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Per 2 3way phone conversations with Comcast, Accountnow disputes and myself taken place to verify to Comcast date and amount of funds taken from my account unauthorized. Both times Comcast requested from Accountnow either a screenshot showing transaction, or the ach tracking transaction #. Comcast was willing to credit my account the $316.94 for that information. The
Accountnow dispute rep said they can't do screen shots not print out paper statements and didn't know any of the ach tracking Id information. Plus it was never sent to me either as I requested from Accountnow.....I have names, times and dates of each call to Accountnow and what I was told each time, regards to this matter and would be glad to forward it...thank you
Initial Business Response /* (1000, 5, 2014/06/09) */
A check has been requested for the $20 deposited and the account has been closed. A check may tak up to four weeks based on processing and depending on mail delivery times to the delivery area.
I usually have a positive experience with Account Niw. That was 7ntil 4 days ago. I usually get my disability check around the 26-28 of each month. Well, come June I still haven't recieved it. When I went to talk to the representative, they said that they didn't recieve a notification of a pending transaction. I am very upset and will take legal action if necessary to get back what's rightfully mine. They have no business doing people like this...
Initial Business Response /* (1000, 11, 2015/02/10) */
The consumer has been purchasing Page Plus since August 2014. There was one order placed on 1/18/15, for an I-Wireless (Cincinnati Bell). The order failed, and she called on our office, verified he identity and then she passed [redacted]...
telephone to another individual who used his card to load the phone. When our Agent said that it would be 24 to 48 business hours for a refund the caller was extremely upset and demanded something for free as compensation for the wait time. A request ticket requesting a refund had already been opened, and a previous Team Lead had already voided the transaction. The transaction was voided the same day and prior to the consumer calling back.
We attempted to contact the consumer three times on 2/5/15, but there was no answer. We emailed the consumer asking for a good time to call. We have not received a response.
The consumer continues to place orders on our site. Her last order was on Feb. 2 for PagePlus Unlimited $39.95.
Initial Business Response /* (1000, 7, 2014/04/14) */
The error claim has been filed on a $100 partial non-dispense. We have contacted the consumer to confirm that the $100 is all that she is disputing.
This is a new account and the error claim was filed on a transaction that occurred...
within 30 days of the initial deposit. Per the terms and conditions and in accordance with Regulation E, we have 20 business days from the date that the error claim is filed to complete our investigation and determine if provisional or final credit is due.
The error claim was filed on 3/24/14. We have until 4/21/14 to complete our investigation and or issue provisional credit.
Initial Consumer Rebuttal /* (3000, 9, 2014/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept there response, because the $100 claim is from a defective atm claim I filled back in March. Which has nothing to do the funds I am Contacting them through the [redacted] for, I have filled several claims with them that they are not acknowledging I have called them over 5 times because of this issue, and every time I contacted them the transaction history changed, and they are not trying to settle about them. Not only are they holding the $100.89 that has been posted since the 21st of April but they are saying I cannot receive my funds until 3-4 more weeks additional to the 30 days I have already waited because they need information from me that I have already provided to them.
Final Business Response /* (4000, 11, 2014/05/02) */
Credit for the error claim was granted to the account on 4/18/14, within the time frames afforded to Ms. [redacted] under Regulation E.
Due to other circumstances the account was suspended and verification documentation was requested. Ms. [redacted] refused and disconnected the call.
At this point a check has been requested to the address on the account. The account will remain closed. The check will arrive in 10 - 14 days depending on mail delivery in her delivery area.
Final Consumer Response /* (4200, 13, 2014/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still being denied the money that was taken out of my account
Consumer Response /* (3000, 19, 2014/05/19) */
The company said they sent the check from the claim against the defective atm and it takes 10-14 days but I still have not received anything, also the claim against the funds taken out of my account is being ignored
Business Response /* (4000, 21, 2014/05/30) */
A check was requested on 5/6/14. We have confirmed that the check was mailed and we have confirmed it has been cashed.
A credit was issued for the error claim on 4/18/14, and a communication was mailed. The communication mailed indicated that the provisional credit was temporary while we completed our investigation. On 5/23/14, we completed our investigation and mailed another communication indicating that the credit issued on 4/18/14, was final.
The credit for the error claim was included in the check requested on 5/6/14. We have not ignored the error claim, but rather processed it and on 4/21/14, Ms. [redacted] contacted our office and our records indicate that she was verbally made aware of the credit.
Initial Business Response /* (1000, 5, 2015/08/06) */
We received a written notice from the customer on 06/23/15 related to unauthorized transactions totaling $407.29. We show that the customer received a $100.00 credit for one of the disputed transactions on 4/25/15.
On the written...
notice, the customer stated that he has possession of his AccountNow Visa card. For the transaction related to the White Sox vs A's baseball game on April 13, 2015, our research with the merchant "Tickets" confirmed the name and address in the merchant records match what we have for the customer.
We show the customer's confirmed telephone number accessed the AccountNow account to review transactions and check the balance on April 15, 2015. The disputed transaction with the merchant had already occurred by this time. We also captured an IP address which was used to access the account a total of 25 times during the period while the disputed transactions occurred.
Based upon the facts available to us, we have denied the claim.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
fIRST OF ALL I DID MOT PURCHASE ANY TICKETS FOR THE A'S GAME AT NO TIME EVER, WHAT ADDRESS WHERE THE TICKETS SENT TO/ I DID NOT MAKE CHARGES THAT I AM CLAIMING TO BE UNAUTHORIZED.
WHAT HAPPENED TO THE OTHER $50.00 THAT WAS SENT TO YOU AS A CREDIT REFUNDED FOR ONE OF THE UNAUTHORIZED CHARGES.
IT DOESN'T MATTER HOW MANY TIMES YOU MAY RECEIVED A CALL NOR HOW MANY TIMES IVE LOGGED ONTO THE ACCOUNT ITS PROBABLY BEEN TO SEE THE STATUS,
I WANT THE MONEY THAT BELONGS TO ME, SEND ME THE DOCUMENTS YOU CLAIM TI GAVE THAT YOU USED IN MAKING YOUR DECISION,
I HAVE ALREADY ASKED THAT THE CLAIM BE REOPENED AND REINVESTIGATED. WHAT YOU DO MUST BE ILLEGAL.
Final Business Response /* (4000, 11, 2015/08/27) */
On 8/25/15, credits of $338.65 were applied to the customer account and telephone messages were left for the customer.
The customer may contact us at (XXX) XXX-XXXX.
Final Consumer Response /* (2000, 13, 2015/08/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 7, 2015/07/21) */
We denied the claim and have mailed the details we used in arriving at our decision by mail as requested by the cardholder.
Initial Consumer Rebuttal /* (3000, 9, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the...
response from the business.)
I still Haven't received any information Regarding their so called investigation for my claim. Information showing The reason Why my claim was denied.This is unacceptable and a really big inconvenience.I feel That account now could have been a little more sensitive Towards me considering I've been Dealing with them for Over 3yrs now With no incidents whatsoever and They could have done a more thorough investigation. Someone made Unauthorized purchases From my account without my knowledge..These purchases had to be made with credit therefore there should be signatures on receipts at the merchants..So whoever made these purchases had to sign for these Items and show Identification
Final Business Response /* (4000, 15, 2015/09/28) */
[redacted]Document Attached[redacted]
On 7/27/15 another copy of the AccountNow dispute denial letter was shipped to the customer. On 7/30/15 the customer signed for the package.
Final Consumer Response /* (4200, 17, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I do not accept the resolution that was offered to me. I had 10 unauthorized purchases that occurred within 2 days those purchases was made with credit therefore the merchants should of ask for identification and signature At the time of purchase..I don't think it's fair to me because I visited businesses in the past but not the same locations..I work for a trucking company therefore I am all over town making deliveries.I really don't understand why my claim was denied in the first place I trusted account now to protect my funds and had been doing so for 3 years now all of a sudden there's a problem..I wouldn't recommend anyone to use account now prepaid card
Initial Business Response /* (1000, 5, 2015/02/19) */
We do not find an account in your name with any of the identifying information provided with the complaint. We have attempted to contact you by telephone and the telephone number has a voicemail box that is full. We will require...
additional information from you. At a minimum the account number that you directed the deposit to. A trace number provided by the IRS since they have indicated that they sent the deposit and it has not been applied to the account. We do not have enough information to process this claim further at this time.
This company just charged 3.95 to load the card and charged me another 9.95 for the card. This company has robbed me of 14.00 for a prepaid card when I also have [redacted] that charged no feed this is a crazy and can't refund anything. Its a waste of money and time
On July 15th 2015 I contacted Account Now regarding disconnecting my pre-paid issued debit card. After giving my name, address, ssn to the representative to insure she was speaking with the owner of the account my experience went even more downhill. My initial call was to disconnect a debit card that a family member had stolen from me. I told the representative the person who stole my card knew my name, address, and ssn and could call in and ACT as is if they were me to change any further information. I also warned the representative that someone would be calling acting as if they were me to get funds because they knew a direct deposit would be that Friday July 17th. I asked the representative could I set up a password for any over the phone transactions or information about my account she said NO. I then went ahead asking the representative to issue me a new card. She stated it would take 7-10 business days.
Today July 20th I checked my Account Balance Balance through my gmail account and text message alerts (allowing me to see the last 4 digits of my new card number). I noticed my balance on July 17th was $383.90 but when I checked on July 20th my balance was $11. I called in to Account Now followed the security procedures and this representative tells me I called in on July 17th and asked for the funds to be transferred to another account.
I began explaining to her the conversation that should have been noted on July 15th. I asked this representative could I set up a password for any over the phone transactions or information about my account she tells me YES so I did. I had to go through so much trouble to receive information about my account which I still has not received any information yet because I need to fax my ID.
I have to fax my information in when I am the LEGIT account and card holder but yet a thief had no hassle in getting funds sent to another account AFTER I ADVISED ACCOUNT NOW THEY WOULD BE CALLING IN BECAUSE THEY KNEW MY PAY PERIODS. This company is unprofessional, and they LACK communication skills. WORD FROM THE WISE ...... STAY AWAY FROM THIS COMPANY
Initial Business Response /* (1000, 5, 2015/07/21) */
A check request was processed on 7/8/15.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept.the damages that occurred from my...
income being held is still effecting my family I have consulted my attorney, this company held my funds with no real reason resulting me being late on my mortgage and light bills in which also resulted in my wife and I obtaining a loan so no I do not ACCEPT.and need further compensation u cant treat people this way with rude customer service and predatory tactics.
Initial Business Response /* (1000, 5, 2014/05/08) */
A message was left for the consumer on 4/24/14. To date we have not received a return call.
The card will not be reinstated. We will send checks for the balance to the address provided on the complaint.
Initial Consumer...
Rebuttal /* (3000, 7, 2014/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You locked my account with nearly $2000 in it almost 3 weeks ago. If you sent checks after I faxed in the required documentation then where are they?
Do you have a tracking number?
This should have been resolved in several days, not weeks.
When can I expect to be made whole?
Final Business Response /* (4000, 10, 2014/05/22) */
On 5/8/14, our response was that we would process checks to the address provided on the complaint. It can take up to 10 business days for the checks to be processed and mailed.
Our records reflect that two checks were mailed on 5/21/14:
Check # XXXXXX -$965.65
Check# XXXXXX-$965.68
Final Consumer Response /* (2000, 12, 2014/06/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 8, 2015/05/29) */
A processing issue caused the account to be erroneously closed. We contacted the customer on 5/27/15 and reinstated the account. We apologize for the inconvenience that this matter caused.
Initial Consumer Rebuttal /* (2000,...
10, 2015/05/29) */
5-29-15
Sent via email:
They made contact with me and resolved the matter. Thank You!!
[redacted]
Initial Business Response /* (1000, 5, 2014/04/08) */
Mr. [redacted] was not denied a refund. The refund may have been processed by Amazon at the time he initially called our office, but Amazon has to submit the refund through their processor and their processor to us.
Our processor...
received the refund on 3/28/14 and promptly credited the card account.
Merchant refunds are not instantaneous to any debit or credit card. There is typically a delay of up to five business days. If that was not explained by Amazon, Mr. [redacted] should address that directly with Amazon.
AccountNow applied the refund upon receipt.
The customer reported fraudulent activity and the customer account was restricted and a stop payment was processed. On 4/11/16 a check for the remaining balance on the customer account was express...
mailed to the customer.
On 4/11/16 we contacted the customer and apologized for the inconvenience that the customer experienced.
On 4/12/16, the courier service reported that the check had been delivered to the customer.
The customer may contact us with any remaining questions or concerns at [redacted]
Initial Business Response /* (1000, 5, 2014/07/29) */
The updates requested by the customer have been completed and we have spoken to the customer.
Initial Business Response /* (1000, 5, 2015/04/14) */
We have attempted to call the cardholder to provide the details used in arriving at our decision. We left a message and did not receive a return call. A call will be attempted again.
We will be happy to provide the details that we...
used in arriving at our decision. However, we are not required to obtain copies of receipts to complete our investigation. Therefore there are not any receipts to provide.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your letter states I may obtain the "documents" used to reach a decision therefore I and the police investigating would like a copy of the documents. The police have verified fraud was committed and we have not received a call from anyone representing your company.
Final Consumer Response /* (3000, 13, 2015/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The information provided stated the company phoned one of the merchants Circuus Circus and inquired about policy, they claim the merchant verified that photo id was present. It was reported my entire purse itwas stolen and verified by the local police the hotel doe not guarantee and did not guarantee fraud was not committed. Account now claims the merchant had personal information. When the merchant was contacted the front desk manager verified the only information the vender had was my card number, address and email.
Final Business Response /* (4000, 15, 2015/05/12) */
Based on the information that we received during our investigation, we stand behind our decision.
Initial Business Response /* (1000, 5, 2015/02/23) */
The funds were transferred to an open card on 2/13/15.
Initial Business Response /* (1000, 5, 2014/12/30) */
There is a fee that is applied at first load and then monthly thereafter. This fee is disclosed in the terms. Our records indicate that this was also explained by telephone on 12/18/14 and again on 12/21/14.
Initial Business Response /* (1000, 5, 2015/06/16) */
We investigated the claim and did not find an error. We spoke to the customer on 6/1/15 and advised her of our findings. She asked for copies of her billing statements and copies were requested to be mailed to her.
Initial...
Consumer Rebuttal /* (3000, 7, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
According to Account now, just because there were previous transactions with Comcast they told me that the may4th transaction was correct. And it was not authorized! Disputes dept, doesn't call back until a month after I filled my complaint telling me that all they can do is email me my statements. That's ridiculous, especially after I placed numerous calls thru out the month of May trying to resolve this.
Final Business Response /* (4000, 13, 2015/07/21) */
We denied the claim. If the customer has additional details that she would like us to consider, she may provide them, but we investigated the claim and did not find an error. The claim has been denied.
Final Consumer Response /* (4200, 15, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Per 2 3way phone conversations with Comcast, Accountnow disputes and myself taken place to verify to Comcast date and amount of funds taken from my account unauthorized. Both times Comcast requested from Accountnow either a screenshot showing transaction, or the ach tracking transaction #. Comcast was willing to credit my account the $316.94 for that information. The
Accountnow dispute rep said they can't do screen shots not print out paper statements and didn't know any of the ach tracking Id information. Plus it was never sent to me either as I requested from Accountnow.....I have names, times and dates of each call to Accountnow and what I was told each time, regards to this matter and would be glad to forward it...thank you
Initial Business Response /* (1000, 5, 2014/06/09) */
A check has been requested for the $20 deposited and the account has been closed. A check may tak up to four weeks based on processing and depending on mail delivery times to the delivery area.
Initial Business Response /* (1000, 5, 2014/04/05) */
This was addressed with Ms. [redacted] on 3/25/14.
I usually have a positive experience with Account Niw. That was 7ntil 4 days ago. I usually get my disability check around the 26-28 of each month. Well, come June I still haven't recieved it. When I went to talk to the representative, they said that they didn't recieve a notification of a pending transaction. I am very upset and will take legal action if necessary to get back what's rightfully mine. They have no business doing people like this...
Initial Business Response /* (1000, 11, 2015/02/10) */
The consumer has been purchasing Page Plus since August 2014. There was one order placed on 1/18/15, for an I-Wireless (Cincinnati Bell). The order failed, and she called on our office, verified he identity and then she passed [redacted]...
telephone to another individual who used his card to load the phone. When our Agent said that it would be 24 to 48 business hours for a refund the caller was extremely upset and demanded something for free as compensation for the wait time. A request ticket requesting a refund had already been opened, and a previous Team Lead had already voided the transaction. The transaction was voided the same day and prior to the consumer calling back.
We attempted to contact the consumer three times on 2/5/15, but there was no answer. We emailed the consumer asking for a good time to call. We have not received a response.
The consumer continues to place orders on our site. Her last order was on Feb. 2 for PagePlus Unlimited $39.95.
Initial Business Response /* (1000, 7, 2014/04/14) */
The error claim has been filed on a $100 partial non-dispense. We have contacted the consumer to confirm that the $100 is all that she is disputing.
This is a new account and the error claim was filed on a transaction that occurred...
within 30 days of the initial deposit. Per the terms and conditions and in accordance with Regulation E, we have 20 business days from the date that the error claim is filed to complete our investigation and determine if provisional or final credit is due.
The error claim was filed on 3/24/14. We have until 4/21/14 to complete our investigation and or issue provisional credit.
Initial Consumer Rebuttal /* (3000, 9, 2014/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept there response, because the $100 claim is from a defective atm claim I filled back in March. Which has nothing to do the funds I am Contacting them through the [redacted] for, I have filled several claims with them that they are not acknowledging I have called them over 5 times because of this issue, and every time I contacted them the transaction history changed, and they are not trying to settle about them. Not only are they holding the $100.89 that has been posted since the 21st of April but they are saying I cannot receive my funds until 3-4 more weeks additional to the 30 days I have already waited because they need information from me that I have already provided to them.
Final Business Response /* (4000, 11, 2014/05/02) */
Credit for the error claim was granted to the account on 4/18/14, within the time frames afforded to Ms. [redacted] under Regulation E.
Due to other circumstances the account was suspended and verification documentation was requested. Ms. [redacted] refused and disconnected the call.
At this point a check has been requested to the address on the account. The account will remain closed. The check will arrive in 10 - 14 days depending on mail delivery in her delivery area.
Final Consumer Response /* (4200, 13, 2014/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still being denied the money that was taken out of my account
Consumer Response /* (3000, 19, 2014/05/19) */
The company said they sent the check from the claim against the defective atm and it takes 10-14 days but I still have not received anything, also the claim against the funds taken out of my account is being ignored
Business Response /* (4000, 21, 2014/05/30) */
A check was requested on 5/6/14. We have confirmed that the check was mailed and we have confirmed it has been cashed.
A credit was issued for the error claim on 4/18/14, and a communication was mailed. The communication mailed indicated that the provisional credit was temporary while we completed our investigation. On 5/23/14, we completed our investigation and mailed another communication indicating that the credit issued on 4/18/14, was final.
The credit for the error claim was included in the check requested on 5/6/14. We have not ignored the error claim, but rather processed it and on 4/21/14, Ms. [redacted] contacted our office and our records indicate that she was verbally made aware of the credit.
Initial Business Response /* (1000, 5, 2015/08/06) */
We received a written notice from the customer on 06/23/15 related to unauthorized transactions totaling $407.29. We show that the customer received a $100.00 credit for one of the disputed transactions on 4/25/15.
On the written...
notice, the customer stated that he has possession of his AccountNow Visa card. For the transaction related to the White Sox vs A's baseball game on April 13, 2015, our research with the merchant "Tickets" confirmed the name and address in the merchant records match what we have for the customer.
We show the customer's confirmed telephone number accessed the AccountNow account to review transactions and check the balance on April 15, 2015. The disputed transaction with the merchant had already occurred by this time. We also captured an IP address which was used to access the account a total of 25 times during the period while the disputed transactions occurred.
Based upon the facts available to us, we have denied the claim.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
fIRST OF ALL I DID MOT PURCHASE ANY TICKETS FOR THE A'S GAME AT NO TIME EVER, WHAT ADDRESS WHERE THE TICKETS SENT TO/ I DID NOT MAKE CHARGES THAT I AM CLAIMING TO BE UNAUTHORIZED.
WHAT HAPPENED TO THE OTHER $50.00 THAT WAS SENT TO YOU AS A CREDIT REFUNDED FOR ONE OF THE UNAUTHORIZED CHARGES.
IT DOESN'T MATTER HOW MANY TIMES YOU MAY RECEIVED A CALL NOR HOW MANY TIMES IVE LOGGED ONTO THE ACCOUNT ITS PROBABLY BEEN TO SEE THE STATUS,
I WANT THE MONEY THAT BELONGS TO ME, SEND ME THE DOCUMENTS YOU CLAIM TI GAVE THAT YOU USED IN MAKING YOUR DECISION,
I HAVE ALREADY ASKED THAT THE CLAIM BE REOPENED AND REINVESTIGATED. WHAT YOU DO MUST BE ILLEGAL.
Final Business Response /* (4000, 11, 2015/08/27) */
On 8/25/15, credits of $338.65 were applied to the customer account and telephone messages were left for the customer.
The customer may contact us at (XXX) XXX-XXXX.
Final Consumer Response /* (2000, 13, 2015/08/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 7, 2015/07/21) */
We denied the claim and have mailed the details we used in arriving at our decision by mail as requested by the cardholder.
Initial Consumer Rebuttal /* (3000, 9, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the...
response from the business.)
I still Haven't received any information Regarding their so called investigation for my claim. Information showing The reason Why my claim was denied.This is unacceptable and a really big inconvenience.I feel That account now could have been a little more sensitive Towards me considering I've been Dealing with them for Over 3yrs now With no incidents whatsoever and They could have done a more thorough investigation. Someone made Unauthorized purchases From my account without my knowledge..These purchases had to be made with credit therefore there should be signatures on receipts at the merchants..So whoever made these purchases had to sign for these Items and show Identification
Final Business Response /* (4000, 15, 2015/09/28) */
[redacted]Document Attached[redacted]
On 7/27/15 another copy of the AccountNow dispute denial letter was shipped to the customer. On 7/30/15 the customer signed for the package.
Final Consumer Response /* (4200, 17, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I do not accept the resolution that was offered to me. I had 10 unauthorized purchases that occurred within 2 days those purchases was made with credit therefore the merchants should of ask for identification and signature At the time of purchase..I don't think it's fair to me because I visited businesses in the past but not the same locations..I work for a trucking company therefore I am all over town making deliveries.I really don't understand why my claim was denied in the first place I trusted account now to protect my funds and had been doing so for 3 years now all of a sudden there's a problem..I wouldn't recommend anyone to use account now prepaid card
Initial Business Response /* (1000, 5, 2015/02/19) */
We do not find an account in your name with any of the identifying information provided with the complaint. We have attempted to contact you by telephone and the telephone number has a voicemail box that is full. We will require...
additional information from you. At a minimum the account number that you directed the deposit to. A trace number provided by the IRS since they have indicated that they sent the deposit and it has not been applied to the account. We do not have enough information to process this claim further at this time.
This company just charged 3.95 to load the card and charged me another 9.95 for the card. This company has robbed me of 14.00 for a prepaid card when I also have [redacted] that charged no feed this is a crazy and can't refund anything. Its a waste of money and time
On July 15th 2015 I contacted Account Now regarding disconnecting my pre-paid issued debit card. After giving my name, address, ssn to the representative to insure she was speaking with the owner of the account my experience went even more downhill. My initial call was to disconnect a debit card that a family member had stolen from me. I told the representative the person who stole my card knew my name, address, and ssn and could call in and ACT as is if they were me to change any further information. I also warned the representative that someone would be calling acting as if they were me to get funds because they knew a direct deposit would be that Friday July 17th. I asked the representative could I set up a password for any over the phone transactions or information about my account she said NO. I then went ahead asking the representative to issue me a new card. She stated it would take 7-10 business days.
Today July 20th I checked my Account Balance Balance through my gmail account and text message alerts (allowing me to see the last 4 digits of my new card number). I noticed my balance on July 17th was $383.90 but when I checked on July 20th my balance was $11. I called in to Account Now followed the security procedures and this representative tells me I called in on July 17th and asked for the funds to be transferred to another account.
I began explaining to her the conversation that should have been noted on July 15th. I asked this representative could I set up a password for any over the phone transactions or information about my account she tells me YES so I did. I had to go through so much trouble to receive information about my account which I still has not received any information yet because I need to fax my ID.
I have to fax my information in when I am the LEGIT account and card holder but yet a thief had no hassle in getting funds sent to another account AFTER I ADVISED ACCOUNT NOW THEY WOULD BE CALLING IN BECAUSE THEY KNEW MY PAY PERIODS. This company is unprofessional, and they LACK communication skills. WORD FROM THE WISE ...... STAY AWAY FROM THIS COMPANY
Initial Business Response /* (1000, 5, 2015/07/21) */
A check request was processed on 7/8/15.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept.the damages that occurred from my...
income being held is still effecting my family I have consulted my attorney, this company held my funds with no real reason resulting me being late on my mortgage and light bills in which also resulted in my wife and I obtaining a loan so no I do not ACCEPT.and need further compensation u cant treat people this way with rude customer service and predatory tactics.
Initial Business Response /* (1000, 5, 2014/05/08) */
A message was left for the consumer on 4/24/14. To date we have not received a return call.
The card will not be reinstated. We will send checks for the balance to the address provided on the complaint.
Initial Consumer...
Rebuttal /* (3000, 7, 2014/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You locked my account with nearly $2000 in it almost 3 weeks ago. If you sent checks after I faxed in the required documentation then where are they?
Do you have a tracking number?
This should have been resolved in several days, not weeks.
When can I expect to be made whole?
Final Business Response /* (4000, 10, 2014/05/22) */
On 5/8/14, our response was that we would process checks to the address provided on the complaint. It can take up to 10 business days for the checks to be processed and mailed.
Our records reflect that two checks were mailed on 5/21/14:
Check # XXXXXX -$965.65
Check# XXXXXX-$965.68
Final Consumer Response /* (2000, 12, 2014/06/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)