Initial Business Response /* (1000, 5, 2015/05/19) */
We reviewed the documentation provided. We also contacted the merchant where the customer filed a claim. They advised us of the outcome and that they advised the customer to take the matter up with the seller. We do not have any...
recourse in this matter. The customer should contact the seller as advised by the merchant.
We will not refund the amount in question as this matter is between the customer and the seller and we have provided our decision in a letter mailed to the customer on 5/18/15.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response , in previous conversations I was told "not to contact the seller".This is just the outcome you get when dealing with companies that do not have the consumers interest only their own. As far as being mailed a letter (negative), I'm still waiting on the one for how the decision was made in reference to my claim. I would list the representative whom I spoke with if need be. I would also like to add that the decision was made prior to receiving the documentation so nothing was reviewed. It doesn't matter if I frequented a site XXXXXXxs before if the services weren't rendered on the XXXXXX time I have a right to complain!
Final Business Response /* (4000, 9, 2015/06/03) */
We conducted an investigation. We contacted the merchant, they advised that there was not an error and the recourse was for the customer to contact the seller.
This is our position in this matter. The customer will need to deal directly with the seller.
Final Consumer Response /* (4200, 11, 2015/06/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I followed protocol and I was unsuccessful dealing with the merchant what is the sense of having an account and I'm not protected. That's like saying my money is safer in the back of my closet. This company is just ridiculous and very unprofessional to say the least.
Initial Business Response /* (1000, 5, 2015/10/27) */
The Customer has two accounts. Account XXXXXXXXXXX and account XXXXXXXXXXX.
On 7/31/15, the customer filed a dispute for an unauthorized transaction on account XXXXXXXXXXX. The total amount of the dispute was $294.95. This dispute was...
denied and a letter was sent to the customer on 8/14/15. Our denial was based upon our investigation which revealed that the customer had possession of his Visa card, as stated in his recorded call with AccountNow, and that the merchant verified the customer identity as part of the disputed transaction.
On 10/2/15 the customer filed a second dispute for unauthorized transactions which occurred on account XXXXXXXXXXX. The total amount of the dispute was $1431.28. This dispute was denied and a letter was sent to the customer on 10/12/15. Our denial was based upon our investigation which revealed that contrary to the customer's claim of non-receipt of his Visa card, we show the card was activated from the customer telephone number on file. Research also shows that while the disputed transactions occurred, the customer checked his account balance 13 times from the telephone number on file.
On 10/13/15, AccountNow contacted the customer at the same telephone number. We advised the customer that his 10/2/15 dispute was denied and we provided the reasons. The customer was upset about his claim being denied and stated that he was not going to be speaking directly to us anymore and that he would be filing a complaint. The customer then disconnected the call.
On 10/14/15, we exercised our right to close the customer accounts. We called the customer to inform him that account XXXXXXXXXXX was closed with a $0.00 balance. We advised the customer that account XXXXXXXXXXX had a remaining balance.
The customer confirmed his address and a check for the remaining balance was sent to the customer on 10/15/15.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke with someone and the only advise I was told was that I needed to send my birth certificate dl social security card proof of address and after so my account would be unlocked ...in whikch I kept my end of what was asked of me ..
And there alleging I activated my card by calling from the phone number on the account and that I checked my balance several times well when yu call customer service number and enter your social security number and your birthday and your let into the account so how am I the one that spent the money when I have said several times I didn't do it and for proof and I have yet to receive it
Final Business Response /* (4000, 9, 2015/11/13) */
On 10/14/15, we called the customer at XXX-XXX-XXXX to inform him of the account closure, and the customer stated that he understood. We advised the customer that a check for the remaining balance on his other account, XXXXXXXXXXX, would be sent to him. The customer confirmed his address: [redacted] XXXXX. A check was mailed to the customer on 10/23/15.
On 11/9/15, the customer stated that he did not recall receiving the check, however he would look for it. The customer also requested the reason for his dispute denial in writing. We advised the customer that the reasons were provided with the 10/27/15 Revdex.com response.
Our response stated that calls were received from the customer while his disputed transactions were occurring. The customer requested documentation to support the calls. We are providing log records for the customer calls on 7/31/15, 8/12/15 and from 8/31/15 to 9/30/15.
The customer also requested copies of his dispute denial letters and we are providing the August 14, 2015 and October 12, 2015 letters.
Final Consumer Response /* (4200, 11, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I dont feel as tho they proved why I dont deserve my money back .and was wondering do I have any legal grounds its over 1400 of my social security disability money I am on a fixed income and as the result of this company allowing some one other then my self to steal my money I have been evicted from my apt and lost everything I owned..
AND I WISH FOR THE COMPANY TO STOP CALLING ME BECAUSE THERE EXTREMELY RUDE AND LIE AND TWIST MY WORDS AROUND I ASK FOR MANAGEMENT AND NEVER CAN GET NO ONE
Initial Business Response /* (1000, 5, 2014/06/17) */
We processed an overnight check. Delivery was attempted on 6/17/14. The carrier has indicated that they will attempt a second delivery. The tracking number is Tracking # is [redacted]XXXXXXXXXX.
Initial Business Response /* (1000, 7, 2014/03/06) */
We have advised Mr. [redacted] as to the status of his account and the card balance, outside of a public forum.
Initial Consumer Rebuttal /* (3000, 9, 2014/03/10) */
(The consumer indicated he/she DID NOT accept the response from...
the business.)
All I was told was my money had been sent back to Irs on the 22nd of Feb and as of today the Irs has not received refund.
Final Business Response /* (4000, 11, 2014/03/22) */
The remaining funds on the card were returned to the IRS. The funds were returned to the investigation unit of the IRS and we have received confirmation of recall. We cannot offer any additional information related to the timing as to when they will provide a status update on the funds that we returned.
Initial Business Response /* (1000, 5, 2015/02/19) */
We have attempted to call both telephone numbers on the account. The person who picked up the phone at XXX-XXX-XXXX, disconnected the call. The person who picked up the phone at XXX-XXX-XXXX disconnected the call before taking a call...
back number.
We will require the account number in question to research this matter further.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When account now contacted the numbers in question 1- the operator never stated who they were calling. 2- when asked for a name or call back number the person responded no thank you and hung up. I called the company once again on X-XX-XX I was told they still haven't received a fax. Someone will return my call as of today no such phone call was made. I faxed the paper work needed again today still the same old song we haven't received it.
Final Business Response /* (4000, 20, 2015/05/19) */
The card account number provided has been reinstated. The card may be used but the online account will not be able to be accessed until the documentation to verify the address have been provided. They may be faxed to XXX-XXX-XXXX. We do not have the documentation on file. A call was placed to the telephone number on the complaint to relay this information. The person answering the phone said he would provide her the message to call.
Final Consumer Response /* (2000, 22, 2015/05/26) */
5-26-15
Sent via email:
The issue has been resolved, thank you for your help.
Initial Business Response /* (1000, 5, 2015/03/26) */
A check for the remaining balance has been requested to be mailed to the address on the account.
Initial Consumer Rebuttal /* (2000, 7, 2015/03/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I...
accept the offer of a check being mailed to my address on file . But if I never receive my check for the total amount they agreed to issued on the 26th of March 2015 . I will reopened this claim and go from there as long as I receive my check I will be ok with that.
Initial Business Response /* (1000, 5, 2015/06/01) */
There is a discrepancy on the account that cannot be corrected so the account will remain closed.
This discrepancy was identified on 5/21/15. The customer was allowed to provide verification to resolve the matter but we could not...
resolve it.
She explained to the agent that a deposit was expected on 5/22/15. The agent placed the account in a status that allowed the deposit to be received on 5/22/15 and on 5/22/15, the account was temporarily reinstated to allow the customer to spend the funds. She exhausted the funds.
AccountNow did not prevent the customer from spending her deposit.
Initial Business Response /* (1000, 5, 2014/03/24) */
Another card has been mailed today 3/24/14 to the address provided on complaint.
We suggest that Ms. [redacted] contact her local post office and inquire if there is an issue with the delivery. Our records show that the last card mailed...
was returned on 3/12/14 as undeliverable.
Initial Consumer Rebuttal /* (3000, 7, 2014/03/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
it is impossible that the last card mailed would return on the 12th of march when the company told me it would arrive on the 11th of february(5to7 business days) and then when I didnt receive the card on the 11th(the 7th business day) I called them and was told that the card would arrive on the 10th business day which wouldve been that friday of 3/14. when I didnt get the card on 3/14 I called the company and was told that the card was returned back to them. which I feel is impossible because they said it would be there on the 11th first and then the 14th(why if it was to arrive first on the 11th would it return back to them on the 12th). I was then told that since I didnt receive the 2nd card which was due to arrive on the 14th I would have to send in ssn card, utility bill(its my sisters address and my family and I are currently homeless and waitin on the funds from my card to get an apartment)and a copy of my id along with a usps verification letter(no such thing according to the 3 managers and 1 supervisor that I spoke to at the uspost office)in order to get a third card sent.at this point I do not trust this company and have been documenting each conversation I have had with them since the very beginning and each person I speak with whether supervvisor or not has given my alot of misinformation on dates that my card was sent and dates of when my card will arrive in the mail. I have visited the local usps on 5 different occassions and they have pretty much summed up this confusion the same way I have-I AM BEING SCAMMED BY ACCOUNT NOW FOR MY PERSONAL INFORMATION AND THOSE CARDS WERE NEVER MAILED. THEIR STORY ONLY MAKES SENSE TO THEM. HOW CONVENIENT THAT ON THE DAY BEFORE THEY HAVE TO REPORT TO THE Revdex.com THAT THEY WOULD JUST SEND ME ANOTHER CARD BY MAIL WITHOUT ME SENDING ANY OF THE REQUESTED DOCUMENTS TO THEM. BTW I REFUSED TO SEND THE DOCUMENTS UNTIL I DID A FULL RESEARCH AND SEEK LEGAL COUNSEL ON HOW TO ADDRESS THIS MATTER AND WHAT SHOULD HAPPEN IF I SEND THESE DOCUMENTS. I CALLED THE COMPANY 3 TIMES TO REQUEST THAT MY CARD BE EXPRESSED TO ME AT MY EXPENSE AND I WAS SIMPLY TOLD THAT WAS NOT POSSIBLE AND IF THE DOCUMENTS WERENT RECEIVED THEY WOULD SEND MY MONEY BACK TO THE IRS. AFTER FURTHER REVIEW I CONTACTED THE IRS AND FOUND OUT THAT THE COMPANY THEY DEPOSITED THE MONEY TO WAS NOT ACCOUNT NOW BUT IN FACT CITIZENS BANK.SO AGAIN I WAS LIED TO BY THE COMPANY BECAUSE MY MONEY WOULD GO BACK TO THAT BANK AND NOT TO THE IRS AS I WAS TOLD BY THE 4 REPRESENTATIVES THAT I SPOKE TO FOR ACCOUNT NOW. WITH ALL OF THIS GOING ON I TOLD ACCOUNT NOW NOT TO DO ANYTHING WITH MY MONEY OR ACCOUNT UNTIL I DECIDE WHATS BEST FOR ME AND MY MONEY, YET WHEN I CALLED TO HAVE THEM SEND MY MONEY BACK TO THE BANK THAT DEPOSITED THE MONEY9NOT THE IRS) I WAS TOLD THAT ANOTHER CARD WAS SENT OUT TO ME AND I WOULD RECEIVE IT BY APRIL 7TH (7 TO 10 BUSINESS DAYS). HOW CONVENIENT THAT THEY WOULD SEND ME A CARD WITHOUT THE DOCUMENTS WHICH I GUESS WOULD BE AGAINST COMPANY POLICY ACCORDING TO WHOEVER U GET ON THE PHONE WHETHER SUPERVISOR OR REPRESENTATIVE. YET NO ONE IS WILLING TO EXPRESS MY CARD AT MY EXPENSE WHERE I CAN EASILY TRACK THE CARD MYSELF.I DOUBT THAT THE CARD WAS SENT OR THAT IT WILL EVER ARRIVE IN THE MAIL ALTHOUGH I AM HOPEFUL. IT WILL BE 2MONTHS ONTHE 11TH OF APRIL THAT I HAVE BEEN WAITING ON A CARD FROM THEM. I FEEL THIS IS JUST ANOTHER PLOY TO STALL FOR TIME AND TO OBTAIN MY PERSONAL INFORMATION BECAUSE THEY ARE AWARE OF MY COMPLAINTS WITH THE Revdex.com AND OAG. AT THIS POINT I AM FED UP AND TIRED OF PLAYING THIS WAITING GAME AND IF THIS KEEPS UP I WILL TAKE LEGAL ACTION TO GET MY MONEY. I HAVE TWO YOUNG DAUGHTERS AND I AM DEPENDING SOLELY ON THIS MONEY TO GET OUT OF MY SISTERS HOME AND BACK INTO MY OWN HOME. I HAVE ALREADY LOST ALL OF OUR STUFF IN STORAGE DUE TO NON PAYMENT BECAUSE ACCOUNT NOW IS HOLDING ONTO MY HARD EARNED MONEY. THEY NEED TO STOP PLAYING GAMES BEFORE THEY END UP PAYING ME TRIPLE WHAT THEY OWE ME. THE BEST SOLUTION I CAN COME UP WITH IS I PAY TO HAVE MY CARD EXPRESSED TO THE VERY VALID ADDRESS THAT I HAVE VERIFIED OVER AND OVER WITH THEM OVER 13 TIMES AND GET THIS OVER WITH.
Final Business Response /* (4000, 20, 2014/07/03) */
We returned the funds to the IRS as we have previously stated. We have now placed a call to the IRS to see if we can obtain a status and we are awaiting a return call.
Final Consumer Response /* (3000, 18, 2014/06/18) */
I have sent a response to the company and received nothing about my case. I waited the 8 weeks for the money to be sent to the w and I division of the irs as account now has stated that they sent the money to the irs w and I division. the representatives that I spoke with informed me that they dont have my money and they never received any funds from account now. account now where the h[redacted] is my money??????
Initial Business Response /* (1000, 5, 2015/08/06) */
This account was restricted for customer verification. We require a copy of the customer's photo identification, address verification such as a utility bill dated within 60 days, a photocopy of the front of the AccountNow Visa card and a...
copy of the cash deposit receipt. We have not received the customer's photo identification, or the utility bill. The telephone number on file has been disconnected. The telephone number provided with the complaint has also been disconnected. We request the customer provide the remaining documentation and a working telephone number. The customer may contact us at (XXX) XXX-XXXX.
Initial Business Response /* (1000, 5, 2014/03/25) */
The account was suspended for identity verification. As soon as the appropriate documentation was provided, the suspension was removed, in fact the agent worked to remove teh suspension with the documentation provided on 3/11/14, rather...
than requiring a more legible copy. The suspension has been removed from the card since 3/11/14 and a call was attempted but there was not an answer at the telephone number in our records. Ms. [redacted] contacted our office on 3/12/14 and was advised that the verification had been completed.
Initial Consumer Rebuttal /* (3000, 7, 2014/03/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I don't because they gave me a very hard time and I feel like the info that they needed they should have requested it when the card was 1st active but they didn't yea they took it off after I kept calling and complaining
Final Business Response /* (4000, 9, 2014/04/03) */
We apologize for the frustration this matter caused. However, a verification of the account may take place at any time that we deem in necessary based on the account activity. Not necessarily when the account first becomes active, but when the activity warrants a review.
They are absolutely terrible, they don't tell you about fees until after the account is made and if you lose you card you have no way to access your money until a new card comes which takes a week!
Initial Business Response /* (1000, 5, 2015/08/07) */
Our research has determined that a caller to the account was unable to correctly answer customer verification questions. This caused a security concern and our policy is to request documentation to verify the customer's identity and...
address. The customer has stated that he will not provide the documentation and has requested that the account be closed and his remaining balance be provided to him. On 8/6/15, a voicemail message was left for the customer at the telephone number listed on the account and listed on the complaint. We request that the customer contact us to arrange for the remaining funds to be provided to him. Our telephone number is: (XXX) XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response due to me attempting to call "[redacted]" on several occasions and leaving messages. He has not returned my calls. This guy named "[redacted]", who appears to be a representative from Account Now, called me from an unknown number that had no I.D. when he called. I do not answer calls from people who do not show a number on my screen. Therefore, I waited until a possible message was left. Which it was. It happened to be [redacted]. This was around 0840pm on a weekday which was odd already for someone to call a home that late. But I then retuned his call no more than 2mins later. He did not pick up and I continued several times and there was still no answer. It also states above, that I couldn't verify any security questions. Well that is also a false statement due to me never, ever, being allowed to answer any questions. I know MY security questions because I am the one who set them. But they wont ask me to answer them because they are saying it is an alleged security reason. That is a lie. So when I saw this response from Account Now that is telling me to call the XXX-XXX-XXXX, it seems to be a game they are playing. Mainly because that number is to the main card line with the foreigners who are reading from an index card. Not only were they rude again, they said the exact same things like before and they had no answers. I want to talk to someone who really is in charged and can give me my money! It's been almost 3 months now and they have HUNDREDS of dollars of mine just sitting there and its been a real big inconvenience.
Final Business Response /* (4000, 9, 2015/09/03) */
On 8/27/15 the customer returned a previous call from AccountNow. The customer passed [redacted] and was offered the option to reopen his account and obtain a replacement Visa Card, or to close the account and receive a check for the remaining balance. The customer requested that his account be closed and a check sent to the address which he verified. On 8/27/15, the customer account was closed and a check was sent to the customer. The customer stated he was satisfied with the resolution for this complaint.
Final Consumer Response /* (2000, 11, 2015/09/04) */
9-4-15
Sent email to consumer:
On Sep 4, XXXX XX:XX AM, "[redacted]" wrote:
Good morning,
I am in review of your complaint. Has your issue with AccountNow, Inc. been resolved?
Kind regards,
[redacted], Dispute Resolution Specialist
[redacted]
Response from consumer via email:
[redacted]
Yes it has. Thank you. They refunded the money back this week. Finally. Thanks again
Initial Business Response /* (1000, 5, 2015/11/23) */
On 11/6/15 the customer account was opened. On 11/10/15, two cash withdrawal transactions were performed in Tijuana, Mexico. On 11/11/15, the customer was called to verify activity. The telephone number on file is disconnected and we...
were unable to reach the customer. The account was restricted to verify the customer identity, address and to obtain cash deposit receipts.
On 11/17/15, the customer called AccountNow and stated that there were no international transactions on his account and that his activity was limited to taxi charges in Las Vegas. The customer was advised that we require his photo identification, a utility bill and cash deposit receipts. The customer hung up.
The telephone number and address listed in the Revdex.com complaint are different than the telephone number and address used to open the account on 11/6/15.
On 11/20/15, the customer was called at the telephone number provided in the Revdex.com complaint. The telephone rang, however there was no answer and there was no voicemail option.
We request the customer contact us and provide the required documentation to verify his identity, address and the cash deposits on his account. We may be reached at (XXX) XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
All factually incorrect. First, THEY sent me the card, to THIS address so not sure how the address doesn't match what's on file because they obviously had the right one when sending me this card UNSOLICITED. Please call my phone number listed, there is a valid voice-mail option and I've had the same number for almost 11 years. At no time did anyone leave a message and at no time has it EVER been disconnected. They are failing to disclose requesting a copy of my social security card. No financial institution has ever required a copy of such, especially via fax or email. This is a pre paid card so not sure why I have to verify that I went into a Walgreens to load it, with cash. When I did contact someone after my card was frozen, I asked what caused my card to be frozen and they stated they were unable to disclose. When I verified my SS#, address, date of birth and everything else required for them to speak to me, that should cover verification. I will not provide my SS card copy and after consulting an attorney, I am not required to. I will provide a copy of my passport, a bill to my current address and a copy of the receipt from Walgreens for the cash load if that will resolve the issue to access MY funds, close my card and be done with these thief's. I will not provide my SS card or CA identification due to identity theft concerns and many of their customers posting of identity theft after providing such documents. At this point the lies and conveniently left out pertinent data is almost comical. My "middle ground" is to get my $300+ back without having to send anyone a copy of my SS card or drivers license. It's clear this is a less than integral institution due to hundreds of stories like mine posted within several forums across the web. It's sad to see some of the people have had their lives impacted negatively because of such. My bad for not doing my homework before driving to Walgreens to put cash on the card so I had some funds available outside of the joint family account my wife has full visibility and access too. Lesson learned, now can I get my money?
To clarify, my address is:
[redacted] XXXXX
My phone number is: (XXX) XXX-XXXX
Final Business Response /* (4000, 15, 2015/12/23) */
On 12/23/15, we spoke to the customer and explained the reason for his account restriction for verification. The customer acknowledged. We sent the customer an email so that he could respond with the requested documentation.
The customer provided the requested documentation and the account has been reopened.
Final Consumer Response /* (2000, 17, 2015/12/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] was extremely helpful, thorough in his explanation and provided superior customer service in helping me resolve the matter.
Initial Business Response /* (1000, 5, 2015/12/03) */
On 12/2/15, we advised the customer that the remaining funds on the account had been transferred to the account Issuing Bank due to the inactivity and closure of his account. We requested the customer provide his Driver's License and a...
current bill to verify his identity and address. The customer provided the documentation and we advised the customer that the funds have been recalled and upon receipt, a check will be sent to him.
We advised the customer that we anticipate that the process will take no more than 3 weeks.
The customer stated he was satisfied with the outcome of his complaint.
Initial Business Response /* (1000, 6, 2015/05/12) */
Our records indicate that the merchant is attempting to return the funds to a closed card. The consumer will need to contact the merchant and provide them with the open card so that the credit can be refunded, or arrange a credit in the...
form of a check. The credit is rejecting off of the closed card, but there is an open card for the consumer.
Initial Consumer Rebuttal /* (3000, 8, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
u reject there answer Based on that anyone I talk to when I call then can not give me any form on information on tge matter it's just an answer to try to silence me
Final Business Response /* (4000, 30, 2015/07/08) */
The card number that the merchant attempted to credit is closed. We cannot provide them the new card number, the consumer needs to do that.
Final Consumer Response /* (4200, 32, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's the same card I've always had. It's not closed
Initial Business Response /* (1000, 5, 2015/08/17) */
During an 8/7/15 telephone conversation, Mr. [redacted] stated that Global Cash Card advised him that an [redacted] had accessed his Global Cash Card account and transferred funds to an AccountNow account. Mr. [redacted] stated that...
he knew Ms. [redacted] through a Facebook connection, however he did not authorize her to access his Global Cash Card account or transfer funds. Mr. [redacted] stated he has filed a police report with the [redacted] Police Department. The report number is; XXXXXXXXXXXX. The officer who took the report is; Sgt. [redacted], badge number XXXXX. Mr. [redacted] was advised that there are no funds remaining at AccountNow and that AccountNow will cooperate with Law Enforcement upon receipt of a subpoena for records.
The AccountNow law enforcement contact information is:
Custodian of Records
AccountNow
PO Box 1966
San Ramon, California XXXXX
Tel # (XXX) XXX-XXXX
Fax # (XXX) XXX-XXXX
Initial Business Response /* (1000, 5, 2014/07/02) */
The consumer that has filed the complaint is not the account owner. Therefore we cannot provide a response or update.
Initial Business Response /* (1000, 5, 2014/05/08) */
The claim has been resolved. It was closed on 4/11/14.
The consumer claimed that eight transactions were unauthorized. We performed an investigation. We determined that six of the transactions were performed by the consumer and we...
contacted her. She acknowledged the transactions and we cancelled the claim on six of the transactions.
We issued a credit for the remaining two transactions on 4/11/14.
The claim has been closed.
Initial Consumer Rebuttal /* (3000, 7, 2014/05/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They only gave me back one account. I told them when I talked to them on the phone I was going to report them if either I got back my money or got my card open back up. They opened my card back up but I never got my money that I worked very hard for back. I haven't used that card anymore lately so I want my money back.
Final Business Response /* (4000, 14, 2014/06/06) */
Our records indicate that the claim has been resolved as previoulsy stated.
Since we received the rebuttal we have tried to call several times. We have been unable to reach [redacted] and the voicemail is full so we are unable to leave a messsage.
[redacted] will need to contact the investigator directly at XXX-XXX-XXXX to discuss.
Our records indicate the claim is resolved.
Final Consumer Response /* (4200, 16, 2014/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they havent tried to call me at all. I am getting tired of this because all I want is my money back. how is that so had to do that is not your money to have or had the right to keep. I have been working to try and pay my bills since Account Know that it was ok to take my money. So my voice mail isnt full at all because other people are able to leave messages so I know for a fact that you have not been calling me at all. I want my money back this is getting really old
Initial Business Response /* (1000, 5, 2015/05/19) */
We reviewed the documentation provided. We also contacted the merchant where the customer filed a claim. They advised us of the outcome and that they advised the customer to take the matter up with the seller. We do not have any...
recourse in this matter. The customer should contact the seller as advised by the merchant.
We will not refund the amount in question as this matter is between the customer and the seller and we have provided our decision in a letter mailed to the customer on 5/18/15.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response , in previous conversations I was told "not to contact the seller".This is just the outcome you get when dealing with companies that do not have the consumers interest only their own. As far as being mailed a letter (negative), I'm still waiting on the one for how the decision was made in reference to my claim. I would list the representative whom I spoke with if need be. I would also like to add that the decision was made prior to receiving the documentation so nothing was reviewed. It doesn't matter if I frequented a site XXXXXXxs before if the services weren't rendered on the XXXXXX time I have a right to complain!
Final Business Response /* (4000, 9, 2015/06/03) */
We conducted an investigation. We contacted the merchant, they advised that there was not an error and the recourse was for the customer to contact the seller.
This is our position in this matter. The customer will need to deal directly with the seller.
Final Consumer Response /* (4200, 11, 2015/06/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I followed protocol and I was unsuccessful dealing with the merchant what is the sense of having an account and I'm not protected. That's like saying my money is safer in the back of my closet. This company is just ridiculous and very unprofessional to say the least.
Initial Business Response /* (1000, 5, 2015/10/27) */
The Customer has two accounts. Account XXXXXXXXXXX and account XXXXXXXXXXX.
On 7/31/15, the customer filed a dispute for an unauthorized transaction on account XXXXXXXXXXX. The total amount of the dispute was $294.95. This dispute was...
denied and a letter was sent to the customer on 8/14/15. Our denial was based upon our investigation which revealed that the customer had possession of his Visa card, as stated in his recorded call with AccountNow, and that the merchant verified the customer identity as part of the disputed transaction.
On 10/2/15 the customer filed a second dispute for unauthorized transactions which occurred on account XXXXXXXXXXX. The total amount of the dispute was $1431.28. This dispute was denied and a letter was sent to the customer on 10/12/15. Our denial was based upon our investigation which revealed that contrary to the customer's claim of non-receipt of his Visa card, we show the card was activated from the customer telephone number on file. Research also shows that while the disputed transactions occurred, the customer checked his account balance 13 times from the telephone number on file.
On 10/13/15, AccountNow contacted the customer at the same telephone number. We advised the customer that his 10/2/15 dispute was denied and we provided the reasons. The customer was upset about his claim being denied and stated that he was not going to be speaking directly to us anymore and that he would be filing a complaint. The customer then disconnected the call.
On 10/14/15, we exercised our right to close the customer accounts. We called the customer to inform him that account XXXXXXXXXXX was closed with a $0.00 balance. We advised the customer that account XXXXXXXXXXX had a remaining balance.
The customer confirmed his address and a check for the remaining balance was sent to the customer on 10/15/15.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke with someone and the only advise I was told was that I needed to send my birth certificate dl social security card proof of address and after so my account would be unlocked ...in whikch I kept my end of what was asked of me ..
And there alleging I activated my card by calling from the phone number on the account and that I checked my balance several times well when yu call customer service number and enter your social security number and your birthday and your let into the account so how am I the one that spent the money when I have said several times I didn't do it and for proof and I have yet to receive it
Final Business Response /* (4000, 9, 2015/11/13) */
On 10/14/15, we called the customer at XXX-XXX-XXXX to inform him of the account closure, and the customer stated that he understood. We advised the customer that a check for the remaining balance on his other account, XXXXXXXXXXX, would be sent to him. The customer confirmed his address: [redacted] XXXXX. A check was mailed to the customer on 10/23/15.
On 11/9/15, the customer stated that he did not recall receiving the check, however he would look for it. The customer also requested the reason for his dispute denial in writing. We advised the customer that the reasons were provided with the 10/27/15 Revdex.com response.
Our response stated that calls were received from the customer while his disputed transactions were occurring. The customer requested documentation to support the calls. We are providing log records for the customer calls on 7/31/15, 8/12/15 and from 8/31/15 to 9/30/15.
The customer also requested copies of his dispute denial letters and we are providing the August 14, 2015 and October 12, 2015 letters.
Final Consumer Response /* (4200, 11, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I dont feel as tho they proved why I dont deserve my money back .and was wondering do I have any legal grounds its over 1400 of my social security disability money I am on a fixed income and as the result of this company allowing some one other then my self to steal my money I have been evicted from my apt and lost everything I owned..
AND I WISH FOR THE COMPANY TO STOP CALLING ME BECAUSE THERE EXTREMELY RUDE AND LIE AND TWIST MY WORDS AROUND I ASK FOR MANAGEMENT AND NEVER CAN GET NO ONE
Initial Business Response /* (1000, 5, 2014/06/17) */
We processed an overnight check. Delivery was attempted on 6/17/14. The carrier has indicated that they will attempt a second delivery. The tracking number is Tracking # is [redacted]XXXXXXXXXX.
Initial Business Response /* (1000, 7, 2014/03/06) */
We have advised Mr. [redacted] as to the status of his account and the card balance, outside of a public forum.
Initial Consumer Rebuttal /* (3000, 9, 2014/03/10) */
(The consumer indicated he/she DID NOT accept the response from...
the business.)
All I was told was my money had been sent back to Irs on the 22nd of Feb and as of today the Irs has not received refund.
Final Business Response /* (4000, 11, 2014/03/22) */
The remaining funds on the card were returned to the IRS. The funds were returned to the investigation unit of the IRS and we have received confirmation of recall. We cannot offer any additional information related to the timing as to when they will provide a status update on the funds that we returned.
Initial Business Response /* (1000, 5, 2014/08/22) */
The matter was addressed on 8/12/14.
Initial Business Response /* (1000, 5, 2015/02/19) */
We have attempted to call both telephone numbers on the account. The person who picked up the phone at XXX-XXX-XXXX, disconnected the call. The person who picked up the phone at XXX-XXX-XXXX disconnected the call before taking a call...
back number.
We will require the account number in question to research this matter further.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When account now contacted the numbers in question 1- the operator never stated who they were calling. 2- when asked for a name or call back number the person responded no thank you and hung up. I called the company once again on X-XX-XX I was told they still haven't received a fax. Someone will return my call as of today no such phone call was made. I faxed the paper work needed again today still the same old song we haven't received it.
Final Business Response /* (4000, 20, 2015/05/19) */
The card account number provided has been reinstated. The card may be used but the online account will not be able to be accessed until the documentation to verify the address have been provided. They may be faxed to XXX-XXX-XXXX. We do not have the documentation on file. A call was placed to the telephone number on the complaint to relay this information. The person answering the phone said he would provide her the message to call.
Final Consumer Response /* (2000, 22, 2015/05/26) */
5-26-15
Sent via email:
The issue has been resolved, thank you for your help.
Initial Business Response /* (1000, 5, 2015/03/26) */
A check for the remaining balance has been requested to be mailed to the address on the account.
Initial Consumer Rebuttal /* (2000, 7, 2015/03/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I...
accept the offer of a check being mailed to my address on file . But if I never receive my check for the total amount they agreed to issued on the 26th of March 2015 . I will reopened this claim and go from there as long as I receive my check I will be ok with that.
Initial Business Response /* (1000, 5, 2015/06/01) */
There is a discrepancy on the account that cannot be corrected so the account will remain closed.
This discrepancy was identified on 5/21/15. The customer was allowed to provide verification to resolve the matter but we could not...
resolve it.
She explained to the agent that a deposit was expected on 5/22/15. The agent placed the account in a status that allowed the deposit to be received on 5/22/15 and on 5/22/15, the account was temporarily reinstated to allow the customer to spend the funds. She exhausted the funds.
AccountNow did not prevent the customer from spending her deposit.
Initial Business Response /* (1000, 5, 2014/03/24) */
Another card has been mailed today 3/24/14 to the address provided on complaint.
We suggest that Ms. [redacted] contact her local post office and inquire if there is an issue with the delivery. Our records show that the last card mailed...
was returned on 3/12/14 as undeliverable.
Initial Consumer Rebuttal /* (3000, 7, 2014/03/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
it is impossible that the last card mailed would return on the 12th of march when the company told me it would arrive on the 11th of february(5to7 business days) and then when I didnt receive the card on the 11th(the 7th business day) I called them and was told that the card would arrive on the 10th business day which wouldve been that friday of 3/14. when I didnt get the card on 3/14 I called the company and was told that the card was returned back to them. which I feel is impossible because they said it would be there on the 11th first and then the 14th(why if it was to arrive first on the 11th would it return back to them on the 12th). I was then told that since I didnt receive the 2nd card which was due to arrive on the 14th I would have to send in ssn card, utility bill(its my sisters address and my family and I are currently homeless and waitin on the funds from my card to get an apartment)and a copy of my id along with a usps verification letter(no such thing according to the 3 managers and 1 supervisor that I spoke to at the uspost office)in order to get a third card sent.at this point I do not trust this company and have been documenting each conversation I have had with them since the very beginning and each person I speak with whether supervvisor or not has given my alot of misinformation on dates that my card was sent and dates of when my card will arrive in the mail. I have visited the local usps on 5 different occassions and they have pretty much summed up this confusion the same way I have-I AM BEING SCAMMED BY ACCOUNT NOW FOR MY PERSONAL INFORMATION AND THOSE CARDS WERE NEVER MAILED. THEIR STORY ONLY MAKES SENSE TO THEM. HOW CONVENIENT THAT ON THE DAY BEFORE THEY HAVE TO REPORT TO THE Revdex.com THAT THEY WOULD JUST SEND ME ANOTHER CARD BY MAIL WITHOUT ME SENDING ANY OF THE REQUESTED DOCUMENTS TO THEM. BTW I REFUSED TO SEND THE DOCUMENTS UNTIL I DID A FULL RESEARCH AND SEEK LEGAL COUNSEL ON HOW TO ADDRESS THIS MATTER AND WHAT SHOULD HAPPEN IF I SEND THESE DOCUMENTS. I CALLED THE COMPANY 3 TIMES TO REQUEST THAT MY CARD BE EXPRESSED TO ME AT MY EXPENSE AND I WAS SIMPLY TOLD THAT WAS NOT POSSIBLE AND IF THE DOCUMENTS WERENT RECEIVED THEY WOULD SEND MY MONEY BACK TO THE IRS. AFTER FURTHER REVIEW I CONTACTED THE IRS AND FOUND OUT THAT THE COMPANY THEY DEPOSITED THE MONEY TO WAS NOT ACCOUNT NOW BUT IN FACT CITIZENS BANK.SO AGAIN I WAS LIED TO BY THE COMPANY BECAUSE MY MONEY WOULD GO BACK TO THAT BANK AND NOT TO THE IRS AS I WAS TOLD BY THE 4 REPRESENTATIVES THAT I SPOKE TO FOR ACCOUNT NOW. WITH ALL OF THIS GOING ON I TOLD ACCOUNT NOW NOT TO DO ANYTHING WITH MY MONEY OR ACCOUNT UNTIL I DECIDE WHATS BEST FOR ME AND MY MONEY, YET WHEN I CALLED TO HAVE THEM SEND MY MONEY BACK TO THE BANK THAT DEPOSITED THE MONEY9NOT THE IRS) I WAS TOLD THAT ANOTHER CARD WAS SENT OUT TO ME AND I WOULD RECEIVE IT BY APRIL 7TH (7 TO 10 BUSINESS DAYS). HOW CONVENIENT THAT THEY WOULD SEND ME A CARD WITHOUT THE DOCUMENTS WHICH I GUESS WOULD BE AGAINST COMPANY POLICY ACCORDING TO WHOEVER U GET ON THE PHONE WHETHER SUPERVISOR OR REPRESENTATIVE. YET NO ONE IS WILLING TO EXPRESS MY CARD AT MY EXPENSE WHERE I CAN EASILY TRACK THE CARD MYSELF.I DOUBT THAT THE CARD WAS SENT OR THAT IT WILL EVER ARRIVE IN THE MAIL ALTHOUGH I AM HOPEFUL. IT WILL BE 2MONTHS ONTHE 11TH OF APRIL THAT I HAVE BEEN WAITING ON A CARD FROM THEM. I FEEL THIS IS JUST ANOTHER PLOY TO STALL FOR TIME AND TO OBTAIN MY PERSONAL INFORMATION BECAUSE THEY ARE AWARE OF MY COMPLAINTS WITH THE Revdex.com AND OAG. AT THIS POINT I AM FED UP AND TIRED OF PLAYING THIS WAITING GAME AND IF THIS KEEPS UP I WILL TAKE LEGAL ACTION TO GET MY MONEY. I HAVE TWO YOUNG DAUGHTERS AND I AM DEPENDING SOLELY ON THIS MONEY TO GET OUT OF MY SISTERS HOME AND BACK INTO MY OWN HOME. I HAVE ALREADY LOST ALL OF OUR STUFF IN STORAGE DUE TO NON PAYMENT BECAUSE ACCOUNT NOW IS HOLDING ONTO MY HARD EARNED MONEY. THEY NEED TO STOP PLAYING GAMES BEFORE THEY END UP PAYING ME TRIPLE WHAT THEY OWE ME. THE BEST SOLUTION I CAN COME UP WITH IS I PAY TO HAVE MY CARD EXPRESSED TO THE VERY VALID ADDRESS THAT I HAVE VERIFIED OVER AND OVER WITH THEM OVER 13 TIMES AND GET THIS OVER WITH.
Final Business Response /* (4000, 20, 2014/07/03) */
We returned the funds to the IRS as we have previously stated. We have now placed a call to the IRS to see if we can obtain a status and we are awaiting a return call.
Final Consumer Response /* (3000, 18, 2014/06/18) */
I have sent a response to the company and received nothing about my case. I waited the 8 weeks for the money to be sent to the w and I division of the irs as account now has stated that they sent the money to the irs w and I division. the representatives that I spoke with informed me that they dont have my money and they never received any funds from account now. account now where the h[redacted] is my money??????
Initial Business Response /* (1000, 5, 2015/08/06) */
This account was restricted for customer verification. We require a copy of the customer's photo identification, address verification such as a utility bill dated within 60 days, a photocopy of the front of the AccountNow Visa card and a...
copy of the cash deposit receipt. We have not received the customer's photo identification, or the utility bill. The telephone number on file has been disconnected. The telephone number provided with the complaint has also been disconnected. We request the customer provide the remaining documentation and a working telephone number. The customer may contact us at (XXX) XXX-XXXX.
Initial Business Response /* (1000, 5, 2014/04/22) */
The fee has been credited to the account.
Initial Business Response /* (1000, 5, 2014/03/25) */
The account was suspended for identity verification. As soon as the appropriate documentation was provided, the suspension was removed, in fact the agent worked to remove teh suspension with the documentation provided on 3/11/14, rather...
than requiring a more legible copy. The suspension has been removed from the card since 3/11/14 and a call was attempted but there was not an answer at the telephone number in our records. Ms. [redacted] contacted our office on 3/12/14 and was advised that the verification had been completed.
Initial Consumer Rebuttal /* (3000, 7, 2014/03/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I don't because they gave me a very hard time and I feel like the info that they needed they should have requested it when the card was 1st active but they didn't yea they took it off after I kept calling and complaining
Final Business Response /* (4000, 9, 2014/04/03) */
We apologize for the frustration this matter caused. However, a verification of the account may take place at any time that we deem in necessary based on the account activity. Not necessarily when the account first becomes active, but when the activity warrants a review.
They are absolutely terrible, they don't tell you about fees until after the account is made and if you lose you card you have no way to access your money until a new card comes which takes a week!
Initial Business Response /* (1000, 5, 2015/08/07) */
Our research has determined that a caller to the account was unable to correctly answer customer verification questions. This caused a security concern and our policy is to request documentation to verify the customer's identity and...
address. The customer has stated that he will not provide the documentation and has requested that the account be closed and his remaining balance be provided to him. On 8/6/15, a voicemail message was left for the customer at the telephone number listed on the account and listed on the complaint. We request that the customer contact us to arrange for the remaining funds to be provided to him. Our telephone number is: (XXX) XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response due to me attempting to call "[redacted]" on several occasions and leaving messages. He has not returned my calls. This guy named "[redacted]", who appears to be a representative from Account Now, called me from an unknown number that had no I.D. when he called. I do not answer calls from people who do not show a number on my screen. Therefore, I waited until a possible message was left. Which it was. It happened to be [redacted]. This was around 0840pm on a weekday which was odd already for someone to call a home that late. But I then retuned his call no more than 2mins later. He did not pick up and I continued several times and there was still no answer. It also states above, that I couldn't verify any security questions. Well that is also a false statement due to me never, ever, being allowed to answer any questions. I know MY security questions because I am the one who set them. But they wont ask me to answer them because they are saying it is an alleged security reason. That is a lie. So when I saw this response from Account Now that is telling me to call the XXX-XXX-XXXX, it seems to be a game they are playing. Mainly because that number is to the main card line with the foreigners who are reading from an index card. Not only were they rude again, they said the exact same things like before and they had no answers. I want to talk to someone who really is in charged and can give me my money! It's been almost 3 months now and they have HUNDREDS of dollars of mine just sitting there and its been a real big inconvenience.
Final Business Response /* (4000, 9, 2015/09/03) */
On 8/27/15 the customer returned a previous call from AccountNow. The customer passed [redacted] and was offered the option to reopen his account and obtain a replacement Visa Card, or to close the account and receive a check for the remaining balance. The customer requested that his account be closed and a check sent to the address which he verified. On 8/27/15, the customer account was closed and a check was sent to the customer. The customer stated he was satisfied with the resolution for this complaint.
Final Consumer Response /* (2000, 11, 2015/09/04) */
9-4-15
Sent email to consumer:
On Sep 4, XXXX XX:XX AM, "[redacted]" wrote:
Good morning,
I am in review of your complaint. Has your issue with AccountNow, Inc. been resolved?
Kind regards,
[redacted], Dispute Resolution Specialist
[redacted]
Response from consumer via email:
[redacted]
Yes it has. Thank you. They refunded the money back this week. Finally. Thanks again
Initial Business Response /* (1000, 5, 2015/11/23) */
On 11/6/15 the customer account was opened. On 11/10/15, two cash withdrawal transactions were performed in Tijuana, Mexico. On 11/11/15, the customer was called to verify activity. The telephone number on file is disconnected and we...
were unable to reach the customer. The account was restricted to verify the customer identity, address and to obtain cash deposit receipts.
On 11/17/15, the customer called AccountNow and stated that there were no international transactions on his account and that his activity was limited to taxi charges in Las Vegas. The customer was advised that we require his photo identification, a utility bill and cash deposit receipts. The customer hung up.
The telephone number and address listed in the Revdex.com complaint are different than the telephone number and address used to open the account on 11/6/15.
On 11/20/15, the customer was called at the telephone number provided in the Revdex.com complaint. The telephone rang, however there was no answer and there was no voicemail option.
We request the customer contact us and provide the required documentation to verify his identity, address and the cash deposits on his account. We may be reached at (XXX) XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
All factually incorrect. First, THEY sent me the card, to THIS address so not sure how the address doesn't match what's on file because they obviously had the right one when sending me this card UNSOLICITED. Please call my phone number listed, there is a valid voice-mail option and I've had the same number for almost 11 years. At no time did anyone leave a message and at no time has it EVER been disconnected. They are failing to disclose requesting a copy of my social security card. No financial institution has ever required a copy of such, especially via fax or email. This is a pre paid card so not sure why I have to verify that I went into a Walgreens to load it, with cash. When I did contact someone after my card was frozen, I asked what caused my card to be frozen and they stated they were unable to disclose. When I verified my SS#, address, date of birth and everything else required for them to speak to me, that should cover verification. I will not provide my SS card copy and after consulting an attorney, I am not required to. I will provide a copy of my passport, a bill to my current address and a copy of the receipt from Walgreens for the cash load if that will resolve the issue to access MY funds, close my card and be done with these thief's. I will not provide my SS card or CA identification due to identity theft concerns and many of their customers posting of identity theft after providing such documents. At this point the lies and conveniently left out pertinent data is almost comical. My "middle ground" is to get my $300+ back without having to send anyone a copy of my SS card or drivers license. It's clear this is a less than integral institution due to hundreds of stories like mine posted within several forums across the web. It's sad to see some of the people have had their lives impacted negatively because of such. My bad for not doing my homework before driving to Walgreens to put cash on the card so I had some funds available outside of the joint family account my wife has full visibility and access too. Lesson learned, now can I get my money?
To clarify, my address is:
[redacted] XXXXX
My phone number is: (XXX) XXX-XXXX
Final Business Response /* (4000, 15, 2015/12/23) */
On 12/23/15, we spoke to the customer and explained the reason for his account restriction for verification. The customer acknowledged. We sent the customer an email so that he could respond with the requested documentation.
The customer provided the requested documentation and the account has been reopened.
Final Consumer Response /* (2000, 17, 2015/12/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] was extremely helpful, thorough in his explanation and provided superior customer service in helping me resolve the matter.
Initial Business Response /* (1000, 5, 2015/12/03) */
On 12/2/15, we advised the customer that the remaining funds on the account had been transferred to the account Issuing Bank due to the inactivity and closure of his account. We requested the customer provide his Driver's License and a...
current bill to verify his identity and address. The customer provided the documentation and we advised the customer that the funds have been recalled and upon receipt, a check will be sent to him.
We advised the customer that we anticipate that the process will take no more than 3 weeks.
The customer stated he was satisfied with the outcome of his complaint.
Initial Business Response /* (1000, 6, 2015/05/12) */
Our records indicate that the merchant is attempting to return the funds to a closed card. The consumer will need to contact the merchant and provide them with the open card so that the credit can be refunded, or arrange a credit in the...
form of a check. The credit is rejecting off of the closed card, but there is an open card for the consumer.
Initial Consumer Rebuttal /* (3000, 8, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
u reject there answer Based on that anyone I talk to when I call then can not give me any form on information on tge matter it's just an answer to try to silence me
Final Business Response /* (4000, 30, 2015/07/08) */
The card number that the merchant attempted to credit is closed. We cannot provide them the new card number, the consumer needs to do that.
Final Consumer Response /* (4200, 32, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's the same card I've always had. It's not closed
Initial Business Response /* (1000, 5, 2015/08/17) */
During an 8/7/15 telephone conversation, Mr. [redacted] stated that Global Cash Card advised him that an [redacted] had accessed his Global Cash Card account and transferred funds to an AccountNow account. Mr. [redacted] stated that...
he knew Ms. [redacted] through a Facebook connection, however he did not authorize her to access his Global Cash Card account or transfer funds. Mr. [redacted] stated he has filed a police report with the [redacted] Police Department. The report number is; XXXXXXXXXXXX. The officer who took the report is; Sgt. [redacted], badge number XXXXX. Mr. [redacted] was advised that there are no funds remaining at AccountNow and that AccountNow will cooperate with Law Enforcement upon receipt of a subpoena for records.
The AccountNow law enforcement contact information is:
Custodian of Records
AccountNow
PO Box 1966
San Ramon, California XXXXX
Tel # (XXX) XXX-XXXX
Fax # (XXX) XXX-XXXX
Initial Business Response /* (1000, 5, 2014/07/02) */
The consumer that has filed the complaint is not the account owner. Therefore we cannot provide a response or update.
Initial Business Response /* (1000, 5, 2014/05/08) */
The claim has been resolved. It was closed on 4/11/14.
The consumer claimed that eight transactions were unauthorized. We performed an investigation. We determined that six of the transactions were performed by the consumer and we...
contacted her. She acknowledged the transactions and we cancelled the claim on six of the transactions.
We issued a credit for the remaining two transactions on 4/11/14.
The claim has been closed.
Initial Consumer Rebuttal /* (3000, 7, 2014/05/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They only gave me back one account. I told them when I talked to them on the phone I was going to report them if either I got back my money or got my card open back up. They opened my card back up but I never got my money that I worked very hard for back. I haven't used that card anymore lately so I want my money back.
Final Business Response /* (4000, 14, 2014/06/06) */
Our records indicate that the claim has been resolved as previoulsy stated.
Since we received the rebuttal we have tried to call several times. We have been unable to reach [redacted] and the voicemail is full so we are unable to leave a messsage.
[redacted] will need to contact the investigator directly at XXX-XXX-XXXX to discuss.
Our records indicate the claim is resolved.
Final Consumer Response /* (4200, 16, 2014/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they havent tried to call me at all. I am getting tired of this because all I want is my money back. how is that so had to do that is not your money to have or had the right to keep. I have been working to try and pay my bills since Account Know that it was ok to take my money. So my voice mail isnt full at all because other people are able to leave messages so I know for a fact that you have not been calling me at all. I want my money back this is getting really old