Advance Auto Parts

Review: On 3/10/14 at approximately 1:00 p.m., I went to your establishment in Merrillville Indiana to exchange the [redacted] rotors and [redacted] brake pads that I have purchased on 3/03/13, I didn't have the receipt but manager [redacted] quickly found my order through the computer. [redacted] began to look at my rotor and began to tell me that the rotor looked too messed up (rusted out)to have only been 1 year old, then [redacted] goes on to say that " these aren't the same rotors". However, I watched the mechanic install the rotors and uninstall them so I know those rotors came off my car. After I told [redacted] that he became agitated, talking over me, and didn't want to help with my exchange and walked away from me and said "have a nice day" in a sarcastic manner. I understand his concerns, however, those were also my concerns and that's why I wanted to exchange the rotors and brake pads because I believe the item wasn't manufactured correctly hence causing rust of that latitude to appear on the rotors. [redacted] handled this situation in an unethical and unprofessional manner. There are other alternatives in making the customer happy instead of now I'm never shopping at another advanced auto parts again and I will share my experience on other social media websites.Desired Settlement: Refund and phone call apology

Business

Response:

Ms.

[redacted],

In

regards to the opportunity Mr. [redacted] has filed, we would like to apologize

for the delay in responding. We have been working with our leadership team over

the Broadway St. location and it seems that our customer came into the store

with the part in question for an exchange. Unfortunately, our warranty policy states

that a proof of purchase is required for all exchanges and the order provided, at

the time of exchange, was not for the part in question.

After

speaking with our customer the new parts have already been purchased, however,

due to the opportunity received our leadership team has agreed to work with our

customer. Mr. [redacted] stated he will come into his local store this week to

work with the general manager on a resolution.

Our promise is to provide superior

customer service and offer high quality products when you need them. Thank you

for allowing us to respond.

Review: After searching both [redacted], advanced auto parts and several other places I purchased a Jack and stands set fro advanced auto parts. At the time no one told me that if I open them they would not be able to be returned at all. I attempted to use them but the first time I used them they were wobbly and were not very good quality. I went to return them for a refund and was refused a return. After arguing with the cashier they finally gave me credit but I wanted my money back since I had only used them once and decied not to use them for my project due to my safety concerns. After finally calling customer service line and talking to the district manager both said that it was used and they had gone far further then they needed to with a gift card. There return policy on their site does not state that they will not take back jacks and jack stands once opened.Desired Settlement: I would like my purchase of the jack and stands refunded. They were poor quality and I haven't even used them. I should not be treated like a swindler because I want to return a poorly made Item.

Business

Response:

Ms.

[redacted],

Thank

you for providing us with the opportunity to address the complaint that Mr. [redacted]

has filed. It is important for us to hear from our customers and we will strive

to meet your expectations.

We

have reviewed the information provided and it seems that our customer was given

a refund in the form of a gift card because the part was used. Due to this

opportunity received we would like to offer Mr. [redacted] a refund in the form of a

check which will be mailed to the address on file. Please have our customer

provide the gift card number and once received we will send out the check.

Our

promise is to provide superior customer service and offer high quality products

when you need them. Thank you for allowing us to respond.

Review: I made a purchase with AAP online, changed my order around to different parts that were available at my store location so it would be an easy one stop, get my parts, go home and work on my car. Given that the site said all parts were available at this location, I confidently purchased my order. upon arrival the gentleman pulls my parts, and then said not all the parts were available. There's a definitely problem with your inventory, and it's very upsetting from my point of view, because I'm not treated as a valued customer. I go in thinking I can save time and money by purchasing online and time was definitely not saved. The employees at the store were great and very accommodating, but then it came around to how to refund we had to wait on the system, 15 minutes passed, and no good. The gentleman did credit me with a gift card, but then I had to drive out of my way to pick up parts at another location that was out of the way.Desired Settlement: I would first say fix this problem, because a customer shouldn't have to run around town to pick up parts if it says they are available at this location. And then the only solution prior to the gift card was to come back out to the store the next day. The store wasn't around the block for me, and I made it part of my trip that day to get all the parts there. They were able to give me a credit for what I didn't pick up, but I should be compensated for my time and making the order happen myself.

Business

Response:

Ms. [redacted], Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and will be working with our store management team and logistics team about the inventory situation. Due to the inconvenience we have credited back $25.55 for the parts not received back to our customers paypal account and would like to sincerely apologize for the situation. Our promise is to provide superior customer service and offer high quality products when you need them. We apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: Ordered a battery charger on December Order Number: [redacted], gone bad in April, exchanged it in store as a new order after hard time from the store manager Order Number: [redacted], it went bad again in July, I was picking up an order yesterday and asked them to exchange it for me since I'm there, they refused, although it has 2 years warranty .

the charger has only 1 light one which is the power, nothing else, left on the battery overnight and it didn't even warm up and they insist that it's working fine and they can't exchange it.

I'm not sure why I end up with a bad product, that has 2 years warranty and they don't honor the warranty !!Desired Settlement: I need a new charger or my money back.

Business

Response:

Thank you for providing us with

the opportunity to address the complaint that Mr. [redacted] has filed. It is

important for us to hear from our customers and we will strive to meet your

expectations.

We have reviewed the information

provided and would like to apologize for the inconvenience our customer

received. We see that online order # [redacted] placed on 5/19/15 has

already been refunded. We also see order [redacted] placed on 12/28/14 for

the same charger has not been refunded. We would like to offer a full

refund of order [redacted] in the amount of $19.07 via check. Once our

customer accepts, we can mail the check to the name and address provided.

Our promise is to provide

superior customer service and offer high quality products when you need them.

Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased a battery 7/6/2011 that came with a 24 month free replacement / 72 month PRORATED if I needed to purchase another battery. 72 months would be 7/6/2017. I had my boyfriend take my vehicle for the battery check due to not starting one morning , my battery was tested and failed to meet industry specifications which resulted in needing a battery replacement . I have the original receipt which stated 72 month proration which would avoid me having to pay full price for a battery that's replacing the previous one I bought from this same location. When this receipt was presented and told the cashier [redacted] that it should be prorated , she stated that they no longer offer prorations. He called me and I told him that we are not concerned about what they do not offer now, it is what was offered when we purchased the battery that we took in and we have the receipt with the information for them to bring up in their system. She stated she couldn't find our info and said we had had to pay full price. I called back to speak to a manager. They took my information but never got a call. It is not my concern what policies they have to date I feel they need to honor what was promised to me in writing even if it was long ago when they had different policies.Desired Settlement: I want the amount for the battery that I purchased for full price to be prorated as my receipt says and want a credit adjustment back to me.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We would like to apologize for the inconvenience our customer has experienced. We have verified that the Silver battery did have a proration period at the time of purchase in 2011. That part number does not currently have a prorate, so the replacement battery will only carry a 2 year free replacement warranty. Since the battery did have a prorate at the time of purchase, we will honor the proration rate. We have spoken with the General Manager at the store, [redacted], and she apologized that our customer was not taken care of initially. She will be happy to refund the difference if Ms. [redacted] can return to the store with both receipts. If our customer would please ask for [redacted] or [redacted], either of them will be able to assist with the refund. We will also ensure that all of our Team Members are properly trained regarding warranty proration going forward.

Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I went to the Advance Auto Store here in [redacted] The stores address is [redacted] to see if they will match the price for the Auto Part I'm needing called Lift Support or Hatch Lift for my 2004 Town and Country Van Part# [redacted] and the stores price is $23.79 and I found the same part with the same part number at a Auto Part Online Store for $15.97 and they said NO because it's an online auto part store. Most stores I know match prices even to an online store now a days since customers can and will find the same product online now a days. I called Customer Service but they wasn't going to do anything unless they charge me what the shipping charges would be for me to order from the online store and that would be able the same [redacted] price, so to me that's BULL! That's not matching the other store prices if they are going to charge me what the[redacted] shipping charges would be if I did order that part from [redacted]. Any other stores that can and will match the online price for the same product won't and doesn't charge any customers extra counting what the shipping price would have been if that customer order that product from the online store. So what the crap does Advance Auto has the right to charge us customers the shipping price a long with the 15.97 that would add up just about the same [redacted] price???? It would just have been just a lousy $0.40 difference. None of the other Stores like [redacted] and all the other stores doesn't do that. If customers can show the same item or products with the same part number or item numbers we just get charge the price of that item or product. Not the [redacted] Shipping Price also that would have cost us customers if we order that item or product from that online store.Desired Settlement: Let me have that product at $15.97 each since I need two of them and just with the [redacted] Sales Tax 1.0925 which would only cost me $31.94 plus tax $34.89 and then let me have the Mounting Bracket or Braces for Free for the Gas I've had to waste for Bull ____. I do buy a lot of Auto Parts from that store!!!!!!!

Business

Response:

Thank you for allowing us to respond. We would like to apologize for the inconvenience this issue has caused our customer. It seems the information given to our customer is incorrect and we will be speaking with the team in regards to this. To assist our customer we would like to provide a $50 AAP GC for the inconvenience experienced at our location.

Please let us know if our customer will accept and we will send this out ASAP to the address we have on file.

Thank you again,

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The writing is so small I can't tell what it's saying. It just looks like it saying they will give me a S 50 AAP GC. What are they saying since it's typed so small I can't tell what they are wanting to send me. What's an S 50 AAP GC?

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I've done made a complaint a few months ago about Advance auto Parts store at [redacted] Chattanooga, TN 37421 and I've lost the Revdex.com number for this but the last email I gotten from you said that they would send me a $50.00 discount card about 60 or 90 days ago and I've never ever have received it yet.They've afford to send me a $50.00 gift card or a $50.00 discount card and nover ever have received it yet and it's been 60 to 90 days ago when I excepted the deal but never ever have received it yet.

Regards,

Business

Response:

We have looked and show a GC was sent to the address provided to our customer, after looking at the card # it has not been used so we do not know what happened with the Gift Card delivery. We have cancelled that card and reissued another. Our customer should recieve in the next 7-10 business days. If not please let us know and we may have to send to another address if this latest one issued is not received,

thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Did receive the gift card.

Regards,

Review: I recently discovered my credit card was fraudulently used to make a purchase in December for 240. The item was than returned two days later for cash because he was able to run it through a commercial account. I was told by the store in Rio Grande Nj to contact the business he ran it through they couldn't help me. So I than contacted the business only to be told he was fired in November and they also can't help me. I'm trying to press charges on the guy who did this, the store it took place at gave me his full name and also informed me this isn't the first time they've heard complaints on this guy. Upon talking to my credit card company they told me in order to proceed with the police to get a statement on the stores letter head stating my card was used on the original transaction and the item was refunded to this guy as cash. Which is when I called Advance auto parts customer care line. I was told they couldn't do anything to help me and every time I tried to speak to ask a question I was talked over. All I needed was a statement stating my credit card was used for the transaction and it was refunded as cash to someone other than the card holder. The only response I could get was " because" and "we just can't". Than I was hung up on. This is supposed to be there customer care? My card was taken and fraudulently used and the two children I spoke with at the support center, there names were [redacted] and [redacted], acted like I was bothering them. Way to go Advance Auto Parts way to take care of your customers just hang up on them.Desired Settlement: My credit card company would not file the dispute due to the fact this item was refunded as cash and there going to have a hard time proving I didn't take the merchandise myself. And if they request the history of my card through the store it's only going to show the initial purchase.

Business

Response:

Ms. [redacted],

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and it seems that our customer provided her credit card to one of our commercial customers, [redacted] at Jersey Boyz, to make this purchase. On December 13th Ms. [redacted] and [redacted] came into the store to purchase a part for Ms. [redacted]’s vehicle. The part was ordered and needed to be picked up 2 days later, December 15th. On December 15th, [redacted] came into the store and picked up the part that was ordered under the commercial account. The warranty is recorded in our system under Jersey Boyz, therefore, when [redacted] came back into the store claiming the part was no longer needed the money was returned to him.

When Ms. [redacted] brought this to our stores attention they got in contact with Jersey Boyz to discover that [redacted] had been let go a month prior. Unfortunately, our policy for refund is to return it to the original purchaser only. At this time, Ms. [redacted] will need to work with Jersey Boyz or local officials regarding the opportunity.

In regards to the conversation between Ms. [redacted] and our customer care representatives, we are pulling those calls for further review and will take appropriate action as needed.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Business

Response:

Ms.

[redacted],

As

per our previous statement Ms. [redacted] will need to work with Jersey Boyz, local

officials, or her banking institution. Our policy for refunds is to return it

to the original purchaser only, which our records show as Jersey Boyz.

Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As per my previous statement, my personal credit card was fraudulently used. I work in retail where it is standard practice to check I.d. On credit card purchases. Also, I do believe the cards themselves say please check i.d. if not signed. I do not sign the back of my cards for this reason. Seems as if you all do not care how you get your money, or the people taken advantage of along the way. A simple request for a identification would have eliminated all of this, but I guess that wasn't really necessary since everyone in the store knew this guy by his first and last name so obviously they knew he wasn't the card holder. My favorite part of talking to the store associates was when they told me how they've had numerous people in there complaining this guy either ripped them off or had stolen from them. Thank you for suggesting I work with local police, I do believe that's what I was trying to do when I called your customer care representatives for assistance and was hung up on.

Regards,

Review: On 9/7/2013 I bought a battery and windsheild wipers, both installed by thestore personell.During a heavy rain, about one week later, the wiper blade on the passenger side flew off and left only the metal part which scratched my windshield. The next day I went to the store to explain what happened. I was told by [redacted], the store manager to get an estimate. I went to '[redacted]'on 9/14/2013 the estimate was $234.95 plus tax, plus $9.95 disposal fee. I took the estimate to to the store. Since then I have talked to the store manager at least twice, with out a response as to what will happen next.Desired Settlement: Windshield replaced, because they can't remove the stratch

Business

Response:

Ms. [redacted],

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and have sent this situation to our Rebate Center for further investigation to understand why the rebates were denied. We have manually approved the rebates as requested to ensure our customer receives the rebates they applied for, which should be received within the next week. Also due to the inconvenience we have also approved a $20 Advance Auto Parts Gift Card to be sent to the customer’s address and will take 7-10 business days to receive to the address provided within this opportunity.

We apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Business

Response:

Ms. [redacted],

Thank you for providing us with the opportunity to re-address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and have spoken with Ms. [redacted] today in regards to this situation. We have also engaged our Management Team over this store to have a claim called into our Insurance Company to have the glass either repaired or replaced based on the damages occurred. They are filing this claim today and our glass supplier will be contacting our customer directly to work out a time they can come resolve this opportunity.

Thank you for allowing us to respond, and we apologize for any inconvenience this may have caused.

Review: I went into store Advance Auto Parts store #08716 Maple Shade NJ [redacted] (###-###-####). I was looking to buy cabin filters for my cars. I spoke with [redacted] S. I told him what I wanted. he pulled up options on his computer for my car. He then mentioned none were in stock but they could order it. I agreed and selected one and from what I understood was that I would get a call from them and come to pick it up at their store. I pay for it and then was given a receipt. I look at the receipt and there was a $6.00 dollar shipping charge. [redacted] never mentioned that. I would have never agreed to it for a at store pick up. So tell [redacted] that I am not happy with that. [redacted] went and talked to his store manager [redacted]. Then he came back and said there wasn't anything they could do about it. I said fine cancel the order and refund my money. [redacted] had a hard time doing so. Either he wasn't properly trained on how to use the computer or it was the software system. Then a guy named [redacted] stepped into help. I quickly got my receipt but had to sign. I noticed he held the receipt down for me while I signed. At first I thought that was nice because I was holding my 13 month old baby. I now realize what he did. He cover the transaction numbers. I didn't take notice and leave the store. Pack up my baby and get about a mile or two away and decide to look at receipt. THEY REFUNDED EVERYTHING BUT THE $6.00 SHIPPING CHARGE!! Now I am mad. I turn around and go back to the store. I unpack my child a go back in the store. Everyone was gone except the store manager [redacted]. I ask him about it and he takes the receipt and goes over to the computer. I seriously think he just pretends to look at the computer and hit a few buttons. Then he slaps the receipt down and slides it to me. He says "well it's a tough [redacted] because the system won't allow us to refund the shipping charge." What the [redacted]? Words cant describe the anger and rage I had. Just the way [redacted] said it made me see red. [redacted] was super lucky my child was there. I leave the store after giving [redacted] a few choice words of my own. I went home and called ###-###-#### and got a reference number [redacted] for the case. That was 9-18-13 and was told that I would hear back within 24 hours from the District Manager. Nope never heard a thing. I recalled again and spent what seemed like an hour waiting on the phone. Just to give up. I am now writing this. The problem is simple. You had a customer walk into your store pay $6.00 for no services rendered except to [redacted] me off if you call that a service. I went an filed a complaint and never heard anything. So that shows your district manager cares about as much as your store manger. I am working on two cars now. I have bought many times from your store. Trust me. I will never ever buy anything from Advance Auto Parts again.Desired Settlement: Fire the store manager [redacted] and whom ever the District manager is

Business

Response:

Ms. [redacted], Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and we would like to apologize for our store team not providing a refund on the shipping information, and also not advising our customer of the additional charge for the order. We will be escalating this to the management team for further review. Normally shipping charges are non-refundable, but in this situation a refund for the shipping should have been provided since the part was never shipped. We would like to send our customer a $10 check request to compensate for this situation, in hopes to resolve this opportunity. Our promise is to provide superior customer service and offer high quality products when you need them. We apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First, I am not looking to get anything out of this. However their response seems like a cookie cutter response. A $ 10.00 refund is not worth the time spent. Actually even if I took the $10.00 settlement, I would still feel robbed by Advanced Auto Parts. Their customer service is a disgrace. For them to even consider that $10.00 refund would be appropriate in this situation is rude. Also they never bothered to call me back after I brought the issue directly to their attention. I don't want anything from Advanced Auto Parts. Regards,[redacted]

Business

Response:

Ms. [redacted], Thank you for providing us with the opportunity to address the rejection to this complaint that Mr. [redacted] has filed. . We sincerely apologize for the inconvenience this situation has caused our customer. We truly appreciate this being brought to our attention to be able to coach out Team Members on how to serve our customer's better than anyone else. Although Mr. [redacted] did not wish to receive anything of value due to this situation, we feel that we must send a $10 check to our customer for this experience and the inconvenience this caused. We will also ask that our District Manager over this store location contact our customer due to the experience Mr. [redacted] encountered Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.That is exactly the same response I rejected last time. Wow and I believed that your district manager would have called me the two times I called your customer service line to try and resolve this issue directly with your company. Because one of your representatives said so. Even told me in 48 hours too. Both times. So for me to think anything is going to change with this Revdex.com report and your lack of insight with same responses. I guess you have to wonder why anyone should ever buy from your company. I know I will not. Thankfully you didn't offer me a gift card. I think I would have died laughing. As for your $10.00 refund check which I amazing received today. Not sure if I can hold myself back from spending $10.00 driving to the bank to try and get the $6.00 your company stole from me. Not to mention again how much your tool of a store manager got me mad and so gracefully cursed at me. I will be giving that check and the receipts and this entire dialogue to my buddy whom is a lawyer. Lets hope your company sends someone with some intelligence to court to represent your knuckle dragging jabroni hiring company. Although I doubt it.[redacted]

Review: I bought a battery jumper cable and it's to use when you need to jump your car and don't have a car to jump it with. You're supposed to be able to turn it on and it jumps your car. Ever since I bought it, it's been a problem and will not hold a charge. I took it back to them and they told me I may not be doing it right. We left it on charge for 24 hours and it says the charge is supposed to last a week or two but it never held a charge. I took it back and they said they couldn't find it in their computer and gave me a number to call. I called the district manager and he told me they could give me $30 off if I bought another. Why would I buy another if this one didn't work? I called out to the lindbergh store and asked for the district manager on the jennings station road and he gave me the number. The man called me and gave me a fictitious name while I was looking at his number on my phone. He asked who he was speaking to. I gave him my name and he hung up. I called back and it went to voice mail and I left him a message.Desired Settlement: All I'm trying to do is return the product and get my money back.

Business

Response:

Ms.

[redacted],

Thank

you for providing us with the opportunity to address the complaint that Ms. Burns

has filed. It is important for us to hear from our customers and we will strive

to meet your expectations.

We

have reviewed the information provided and it seems that the division leader

was able to speak with Ms. [redacted] to resolve her opportunity. Unfortunately, we

do require a proof of purchase for all parts being refunded/ exchanged and our

customer was not able to provide this at the time. Our leadership team was able

to look up a similar part online to see what the selling price is through a

current retailer, as we do not currently sell this product, and provided Ms.

[redacted] with a merchandise credit for that amount. Please let us know if there is

anything we can help with further.

Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Regards,

Review: on 5/25/13 I purchased 4 tie rod ends from advance auto parts for my 1999 jeep grand cherokee limited. they were installed the same day by [redacted]s garage. nine days later on 6/3/13 the one tie rod end on front drivers failed and broke lose and I crashed into a tree totaling my jeep. we contacted [redacted]s garage and advance auto parts the same day. [redacted], the mechanic who installed the parts came over. he stated as well as others looking at the tie rod end that the threads appear to be smooth as if they wore down to the point the nut had nothing left to hold onto snapping the cotter pin and eventually the tie rod end fell down. anthony at advance stated when we called him that they had been having problems with driveworks brand and don't quote him but he didn't think we were the only one who had crashed due to this brand of tie rod ends. the store manager, cathy requested the part to send to corporate and file a warranty claim they denied the claim. I firmly believe these parts are defective. I totaled my vehicle due to this part. I only had liability so i'm completely out of a vehicle due to a defective part. I either need a new vehicle or compensated with cash to purchase a vehicle. Product_Or_Service: driveworks brand tie rod ends Account_Number: store claim# [redacted]-**Desired Settlement: DesiredSettlementID: Other (requires explanation) I either need another vehicle a good running one or money to purchase one. I can never replace my vehicle for the blue book value on it.

Business

Response:

Ms. [redacted], Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and have engaged our Insurance Company for further review and resolution with the customer due to the incident. Ms. [redacted] should be in contact with [redacted], referencing their claim # [redacted]-**, which they may be reached at ###-###-####. At this time any further communication and resolution on this situation will need to be handled by our Insurance Company. Our promise is to provide superior customer service and offer high quality products when you need them. We apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Their response (attached) was to call their Ins. Company. Their ins, company rejected claim dated on day earlier than the response. It was denied prior to ever getting a chance to call. We're just getting the run around.Don't know how insurance co came to there conclusion. They have never examined the part. I have the part. [redacted], the manufacturer are producing defective parts. They are defective right out of the package. Why won't Advance give us the contact info for the manufacturer.Regards,[redacted]

Business

Response:

Ms. [redacted], Our insurance company has left a voicemail for Ms. [redacted] and is awaiting a return phone call at this time to discuss the outcome of their decision. Please let us know if we can be of further assistance,

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have on several occasions phoned [redacted] from their insurance company and left messages for her to call me. She first called me on 8/5/13 and I returned her call that evening. I called again and left message on 8/6/13. On 8/7/13 I sent an email. Then [redacted] returned my call on 8/9/13 of which I wasn't home, but did call her and leave a message to call me. I again called first thing in the morning on 8/15/13 and left message for her to call me. I have been home all day. I have tried to contact her five times. [redacted] called me initially on 8/5/13 and then made one return call on 8/9/13. I don't know if she emailed me, my husband may have deleted it. Not only have I left her my home phone number I also provided, in the 2 or 3 most recent messages, my cell phone number just in case I wasn't home due to the fact it takes days for a return call. [redacted] never called my cell phone.I feel they are just giving us the run around hoping we will give up. Regards,[redacted]

Business

Response:

Ms. [redacted], Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. After speaking with our Insurance Company [redacted], they have spoken with our customer and Ms. [redacted] explained she would be getting the part inspected by a thrid part company (at her own expense) and she will forward the findings to [redacted] at [redacted] once they have been recieved by Ms. [redacted] Thank you,

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am currently having part inspected. They are not going to do anything to resolve this matter but keep giving me the run around. They have made no offer to resolve this matter.Regards,[redacted]

Review: On April 7th of this year I purchase a water pump to install in my truck. Less than a week after installing it the pump had a catastrophic failure which resulted in the pump breaking loose from the engine block causing damage to my radiator, fan, fan clutch and miscellaneous hoses and shrouds within the engine compartment. I have changed water pumps on previous vehicles and have never seen nor have I had any issues with replacing these items. Advanced Auto Parts took the pump, and everything attached to it and sent it to the manufacturer. After running the pump through tests (which I have yet to see the report about after asking multiple times) I was told I was denied due to excessive vibration. I would like to make it very clear that the store manager has been very helpful in this process. My complaint is specifically toward the Advanced Auto Part Warranty Center. I have called to complain to the warranty center multiple times to complain about how long it was taking to get an answer. I did not save the times or date or who I talked to. I was also told that they would have the district manager for the stores in my area call me to which never happened.Desired Settlement: I'm asking that the cost to cover the repairs and parts associated with the damage nothing more. The cost from the garage I use for major work on my vehicles is 1,017.88 for the parts and labor associated with replacing these items.

Business

Response:

Ms. [redacted], Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the experience our customer had with the product purchased. Our manufacture inspected the part purchased by Mr. [redacted] and found no factory defects in material or workmanship. (Please see the attached report) At this time Advance Auto has engaged our insurance company [redacted] to review all information and work with our customer to close out the opportunity based on the information they gather from all parties. [redacted] will be reaching out to the customer ASAP to resolve after their investigation is complete. If Mr. [redacted] wishes to call for any updates to this claim he must work directly with [redacted] at ###-###-####, providing claim # [redacted]###-###-####-**. Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Review: I would like to price match a 5 quart jug of oil to [redacted] price. I was denied because the price is too low. This is ridiculous as the price match guarantee has clear exclusions, and oil is not one of them.

Advance Auto Parts will match the price of any identical or comparable product available the same day at any competitor's store or website. If we match an online competitor’s price, it must include the shipping charges in the price of the product. We’ll match pricing at any other local Advance Auto Parts store or AdvanceAutoParts.com.

The following conditions must be met:

The item must be either an identical item or a comparable item, matching quality (good, better or best), size, weight, color, quantity, part/manufacturer number and warranty.

Price must be valid at the time the price match is requested.

For printed ads: Customer must show the entire print advertisement. Photos, photocopies, or mobile phone versions of the ad cannot be accepted as verification of a competitor’s printed ad. An Advance Team Member must call the competitor to verify.

For online prices: The customer must show their mobile device or a printout from a qualifying competitor’s website that guarantees same day delivery on the product. The competitor’s online price must also include shipping costs. An Advance Team Member will need to verify the match. Advance will only match select competitors’ website prices. We do not match prices of items found on Internet auction sites such as [redacted] or non-professional, independent websites.

Prices on AdvanceAutoParts.com may vary based on the customer's zip code and may differ from our store pricing. If the customer places an online order for pick up at a local store, they will receive the lesser of the two prices automatically. If the customer prefers to purchase the product in the store, Advance Team Members will match the online price.

Coupon codes from third party websites or other third party sources will not be matched in store.

If the item is not available in the Advance Auto Parts system, we cannot issue a rain check to match the online price or competitor’s print ad.

We reserve the right to verify a competitor’s advertised price and the availability of the item.

Price Match Guarantee excludes:

Clearance, catalog, closeout, damaged product, used, refurbished, open packages or liquidation sales.

Prices advertised only as a percent off or dollar off.

Paid membership club or paid loyalty programs (i.e., prices that require a club or loyalty card that is associated with a membership fee).

Buy one, get one if the retail price is not shown in the advertisement.

Competitor coupon-required.

Wholesale or tax-exempt prices.

Competitor price matches on items where a free gift card is being offered.

Mail-in offers or instant rebates.

Price matching does not apply to GPS units or Commercial heavy-use equipmentDesired Settlement: I would like for modification of the advertisement. I would like Advance Auto to apply the price match.

Business

Response:

Thank

you for providing us with the opportunity to address the complaint that Mr. [redacted]

has filed. It is important for us to hear from our customers and we will strive

to meet your expectations.

We have reviewed the information provided and would like to

apologize for the inconvenience caused to our customer. It is possible that a Manager

attempted to match this price for our customer, but due to system limitations,

he or she was not able to override the price at that time.

We

apologize for the inconvenience caused to our customer, and appreciate him

raising these concerns about our price matching policy. We will evaluate the limitation within our

system. We would like to offer our

customer a $20 gift card for the inconvenience, which can be used at any of our

locations and does not expire. The gift

card will be mailed to the address on file.

Please allow 7-10 business days for processing and shipping.

Our promise is to provide superior customer service and offer high

quality products when you need them. We sincerely apologize for the

inconvenience this may have caused and if we can further assist you please let

us know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I bought a replacement engine for a Ford F-150 and installed it myself (20+ years of experience). The moment I finished the install I noticed a bad tapping in the engine. I contacted the AA Store I purchased it from, and they gave me all the numbers to start the process. I then took the vehicle to a shop to be a 3rd party in the diagnostics, and repair. I fought Advance Auto, and [redacted] engine manufacturing for about 2 months to get the engine replaced. After the replacement engine was installed, we followed the break-in procedure to the letter of the paperwork. At 800 miles the oil was changed by a service shop in TN (Daughter has truck in TN now). At the same oil change she had a FORD certified mechanic service the engine. All was well and a bit of a tune up was in order. At 2000 miles the engine started to make knocking noises, so my daughter took the vehicle back in to a shop to check it over. This shop found oil all over the engine coming from the rear main seal as well as the Block where it meets the head. Also they detected more than one lifter tapping on the passenger side of the truck engine. [redacted] was contacted and a few weeks have gone by. I have been the one to call them and give them all the updates. Advanced Auto was called, and the Local Store Manager reacted immediately as he did the first time. I have been told by [redacted] they will need the shop to perform tests at my expense again. Then I will get to pay for the engine to be replaced again and they will pay me about 60% of the cost to do this job. They will provide yet another engine IF it is deemed by their lab to be a mechanical failure on the engine’s part. So far I have not been impressed with their warrantee or its process, so another repainted old engine block is not going to do it for me. I know they play hard ball so that most do it yourselfers get fed up with the wait, cost, and effort. Then they throw in the towel, and give up.Desired Settlement: either reimburse me the cost of the engine and all of the time I have had to put into this event, or fix the vehicle with a new (not rebuilt) engine, plus have it installed by a top shop of their choice, and do it in less than 30 days.

Business

Response:

Ms. [redacted], Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided we have worked with our store management team as well with our customer to work out a solution to this opportunity. We are working on providing an engine from another supplier to our customer. Once the engine has arrived, we ask that our engine is returned and once the new engine has been installed into the vehicle we will be receiving the estimate for the installation and our District Leader will be authorizing a check to be sent to our customer for the labor charges to resolve this situation. Our promise is to provide superior customer service and offer high quality products when you need them. We apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I feel as if Advance Auto has gone way above and beyond. This issue was created by one of their vendors, but they have obligated themselves to make it right for me, the customer. I look forward to the full resolution of this event.Regards,[redacted]

Review: I purchased an alternator for a 2003 BMW 325 CI from your store # 8595 on 10/11/13. I was considering putting the part in myself, but then decided to have a certified repair facility install the part because it looked too difficult to install myself. On 10/19/2013, the alternator that I purchased at Advance failed, nearly leaving me stranded. I called the store that I purchased the part and talked with the Manager, [redacted]. I was advised that since the part was a DYI, I would not be reimbursed for labor. I explained several times over that I purchased the part and then decided to have a repair facility install the part since the repair was more than I could handle. [redacted]. gave me the ###-###-#### number to call. I called the number and talked with [redacted]. He was very nice and considerate and understood my issue. He restated the company policy but agreed with me that it didn't seem right. He told me the to call the ###-###-#### number and to call a different extension to file a complaint. I called the number again and talked with a representative (did not get his name) who was rude and restated the company policy and hung up. I spent $190.00 to have the part installed at a certified repair facility. I would expect Advance Auto Parts to stand behind their parts and pay for the labor to replace a part that failed after 8 days.Desired Settlement: Refund of $190.00 of installation labor and refund of $195.80 what I paid for the alternator or a total refund of $385.80. Part was purchased on Advance Auto Parts website online and is order #[redacted].

Business

Response:

Ms. [redacted], Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and we have been able to resolve this situation with our customer as of 10/29/2013. The part itself was credited back to the customer through our store level. We spoke with Mr. [redacted] and explained our labor policy, as a good will gesture we are providing a settlement check for $145.00 to resolve this matter. The check will be sent to the customer’s address on file within the next 7-10 business days. Our promise is to provide superior customer service and offer high quality products when you need them. We apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: On 12/17/2015 I purchased a package of Sylvania Silverstar H7 low beam headlight bulbs for $39.99 plus tax from Advance Auto. The reason I purchased this specific package was because it came with a $5 rebate. The sales associate explained that I could even complete the rebate online, instead of sending it via postal mail. When the "rebate" arrived, it was a "gift card" for Advance Auto, not an actual rebate check or pre-paid VISA/MC card. I was very disappointed that the sales associated didn't inform me that the rebate was a gift card that would only work at Advance Auto. This are devious, deceptive tactics by a company to scam users out of a few extra dollars, ensuring their "rebates" are only spent again with Advance Auto, perpetuating the cycle. In this day and age of Internet stores everywhere, I will never do business with Advance Auto again.

I called into Advance Auto customer support on 1/13/2016 and got the run around of "we don't handle the rebates here" or "that's our policy".Desired Settlement: I want a check mailed to me in the amount of the promised rebate of $5.

Business

Response:

Thank you for

providing us with the opportunity to address the complaint that Mr. [redacted] has

filed. It is important for us to hear from our customers and we will strive to

meet your expectations.

At the time of Mr.

[redacted]’s purchase, the rebate offered for a $5 gift card was advertised with a

picture of the gift card next to the product picture. Due to the opportunity

received, we are willing to offer a $5 check as a one-time goodwill gesture to

close the opportunity. The check will be sent to the address on file and arrive

within 10-14 business days.

Thank you for allowing

us to respond.

Review: On July 15, 2015, I purchased a pair of Rain-X wipers for $28.60 from the Advance Auto Parts in [redacted] After only one month of usage, the wipers began leaving significant streaks behind during rain. Moreover, on Thanksgiving weekend, driving back from [redacted], I noticed that the wipers were leaving some small scratches on my windshield, which is completely unacceptable. Accordingly, I returned to Advance Auto Parts on Monday, November 30, and spoke with the manager about my predicament. Admittedly, I could not find my receipt, but I had my credit card statement, and my information should have been retrievable because I still have the credit card I used to pay. However, this was not sufficient to the manager's satisfaction. Moreover, he claimed that wipers have a typical lifetime of 3 months. However, both HowStuffWorks (available at [redacted]m) and Rain-X (available at [redacted] confirm that 6-12 months is standard lifetime for wipers. In addition, I have put less than 7,000 miles on my car since I purchased the wipers. Finally, he was doubtful as to why I waited so long to return the wipers. I explained that I had tried to contact the manufacturer about my issues on multiple occasions before finally returning to the store, i.e., I contacted Rain-X via their website on September 22, via the Revdex.com on September 29, and even via their CEO's email on November 9. Having received no responses from any outlet, I finally decided to return to the retail outlet where I bought the defective wipers.The manager was still unsatisfied and made me pay the full $37.08 for new wipers.Desired Settlement: I am willing to pay the difference between the new and old wipers; I simply want a refund of the original $28.60 I spent on clearly defective and/or junk wipers. In fact, this is a very generous demand because I am foregoing my foreseeable, consequential losses, i.e., the cost of a new windshield due to the damage the defective wipers caused.

Business

Response:

Thank

you for providing us with the opportunity to address the complaint that Mr.

[redacted] has filed. It is important for us to hear from our customers and we will

strive to meet your expectations.

We have

reviewed the information provided and would like to apologize for the

inconvenience our customer has experienced. We request that Mr. [redacted] provide

proof of purchase for at least one of the sets of wiper blades he purchased so

we can research further. A purchase

date, amount, and part # for each wiper blade would be helpful.

Thank

you for allowing us to respond.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and per their request, I have attached (1) the receipt from my most recent purchase of wipers and (2) the credit card statement from my first (defective) purchase of wipers. Unfortunately, I am unable to provide a part number for the first purchase of Rain-X wipers as the associate who installed them on my vehicle walked off with the packaging, presumably to dispose of it on my behalf. I have, however, attached photos of the defective Rain-X wipers showing that they both broke (beyond usual wear and tear) merely through normal use.

Regards,

Business

Response:

In

regards to the opportunity Mr. [redacted] has filed, we would like to resolve his

opportunity. We have received the information he provided, and due to the

inconvenience we would like to provide our customer with a check in the amount

of $37.08 which will be sent to the mailing address provided and should arrive

within the next 10-14 business days. Please have Mr. [redacted] make note of

reference# [redacted] for this check.

Thank

you for allowing us to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and I am quite pleased with the resolution offered. I think it is absolutely more than fair. I will await the check's arrival via mail and, when it does, will consider this complaint resolved.

Regards,

Review: My total.transaction took.from 6:30 to 7:46pm for 2 contaners of oil.and 2.filters. I was overcharged $34 FOR AN ADVERTIZED 19.99 quakerstate synthetitx. Realizing the clerks error, your store could not.correct the price as it would necessitate reversing the original transaction which doesnt give full refund for.returned oil which never left the counter. [redacted]

I did part of my order online which could.not.perform my full order because online prices did not match the better store price specifically for quakerstate synthetic oil with "free filter up to 5.99". My filter was $6.80 so he charged me $34 for the 19.99 oil because my filter ran over 5.99. I said "just give me the 19,99 oil and keep your filter or give me any filter for.under 5 bucks cuz imstill better off bit he said its 34 doller with no filter. Both [redacted] and the female manage couldnt refund 100% transaction due to spme policy of not returning purchased oil. They couldnt do the math. I said "you owe me $14 difference" as they conceded but I had to wait 75 minutes!!! To get a portion back. Id neverreturn. You should honor online and.store prices where coupons.can be used in and out of the store bases on synced inventory and pricing.Desired Settlement: I got $11 out of my 14 dollars owed after standing at a counter for one hour and 15 minutes. I plan to tell all my friend and contacts of the inept and poor customer service. They could have said "our mistake, heres a chargeback of $14, go on your way and.we'll figure put the computer mess tather than jave you wait for.over an hour".

Would I buy there again?....I await a reply to determine,,.

Business

Response:

Thank you for providing us with the opportunity to address the

complaint that Mr. [redacted] has filed. It is important for us to hear from our

customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to

apologize for the inconvenience this caused our customer. We were able to find transaction # [redacted] from

12/3/15, store #[redacted] concerning this.

This transaction will result in a refund of $16.86 back to Mr. [redacted]’s

[redacted] card, which he can expect in 1-5 business days.

It looks like our store simply sold the wrong oil filter at first

for the oil change special. The store

then refunded the oil and incorrect filter; and on the same transaction sold 5

quarts of Quaker State Full synthetic and the correct Purolator filter,

resulting in the $16.86 refund for the full difference in the advertised price. 12/3/15 was the first day of our new ad set;

which is probably why the incorrect filter was put on the original sale by

mistake.

Our promise is to provide superior customer service and offer high

quality products when you need them. We sincerely apologize for the

inconvenience this may have caused and if we can further assist you please let

us know.

Consumer

Response:

Additionally the clerk at the advanced auto parts store under sold me the amount of oil he told me was required for my vehicle. It turns out I needed more. His computer was wrong. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I bought a heater control valve from advance auto in my home town I installed it along with two other components that I was told to replace with it . I also flushed my entire coolant system and replaced the fluid with brand new coolant . This was like July of 2013 . I then had to replace that valve because it basically disintegrated the plastic it was made of was all crumbly. Advance auto replaced it with another no problem. Then in November of 2013 the part again failed it actually blew apart at a seam that it has so again I went back and they replaced it but only after I had to run about 40 miles away to get it at that point I told their store manager I wanted to be compensated so they gave me a gallon of store brand coolant which was ok. I reinstalled and flushed the coolant again . Then I moved to another town near my old home and one day my wife took my kids to daycare and on her way home mind you the daycare is like 3 miles away from our house she said the van is starting to get warm it's not over heating but it's warmer then it normally is. She arrived home about 1 to 2 mins later and as she is pulling into our driveway I can see coolant leaking out of the bottom of my van. I proceed to open the hood and find out where it is leaking to my surprise it is leaking right out of the new heater valve I just replaced in November and again mind you it is now end of July Aug of 2014 "less then a year 9 months to be exact" and this valve is all but blown apart again in the same place and this is the third valve I received from them technically the fourth but the one they gave me I opened in the store and the valve fell apart so that's when they sent me 40 miles away. Well to make a long story short I called complaining and told them I had enough I was going to take it to my mechanic and have him fix it with a GM quality part and have the bill sent to them. And just so it is made aware I am a mechanic myself I have been for over a decade just don't have time or space with my current job. anyways they tell me at the advance auto complaint center or whatever it is called to go ahead and take it to my mehanic and I tell them I want some to present to him because he is not going to work for free and I was not going to pay for it either. The lady I spoke to told me here is your claim number give it to the mechanic and when he is finished with the work have him submit the bill along with the part and the claim number and it would be taken care of . She then apologized for the inconvenience and Hassel I had to deal with. Now several weeks to a month or so later my mechanic who has dealt with advance on a regular basis calls and says I need to come in and pay my balance which is the entire amount because advance auto has denied the claim. And from what he can see they denied because they are saying the part was not defective. Well I'm sorry to say yes it is there is no way it can't be when it blew apart and a pressed seam done at whatever location it was made at. I want this billed paid or I will be contacting my attorney next .Desired Settlement: I believe after several attempts by myself to receive a quality part which they advertise to suppository have but yet fail to produce that they should be completely liable for the entire repair bill which includes labor and price of shop materials and new GM part.

Business

Response:

thank you for allowing us to repond. We did find that a claim was filed for the product purchased. The product was shipped to [redacted] our supplier and they inspected the product and based on there fact finding there report states " Heater Control Valve was broken, either heater hoses were too short or the motor mounts were pulling on the valve." Since the vendor denied the claim we are unable to approve it due to their findings. As a good will gesture we would like to send our customer a $50 Advance Auto Parts Gift Card and will be mailed ASAP if accepted.

thank you

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I will not accept the business offer for the simple fact of the matter is I have written and verified proof that the part in question was sent back to four seasons in a state that it was not in when it was delivered back to the advance auto store . Let it be known that it was returned by myself in an [redacted] box from my mechanic in to whole but separate pieces when the part was sent in to four seasons it was in a bunch of pieces. I cannot say that advance auto destroyed the part on their own or during shipping but I can guarantee from myself and a sworn word from my auto shop that it was definitely NOT returned to the store in that way .

Regards,

Business

Response:

In regards to the complaint filed by Mr. [redacted] we would like to respond further.

Due to the inspection of the part by the vendor and multiple part failures we have determined it was not the parts opportunity. With the parts failure being the same each time, it is a strong possibility the failures could be vehicle related.

As previously stated, we would be willing to provide a goodwill gesture of $50 in the form of an Advance Auto Parts Gift Card as a final offer.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Again I do NOT accept the company's response I will pursue this matter in court if needed I have spoken with four seasons and they agree that there is a problem in the design of the part and are working on redesigning the part . It does not matter as to where or how many times the part has failed. It is deemed to the best of my mechanics ability and the repair shop that it is NOT my vehicle causing this systematic problem with the part in question. So with that said I will reiterate that if need be I will pursue this matter in court to retrieve my out of pocket expenses as well as any and all additional fees and cost incorporated with this matter.Thanks[redacted]

Business

Response:

Our customer was not informed that the decision was reversed. In an effort to try and resolve Mr. [redacted]’s opportunity to his liking we did send all documentation back to the vendor for inspection a second time as a goodwill gesture. The claim was denied on both occasions. We have exhausted all resources trying to assist with this opportunity and unfortunately are unable to approve the claim based on factory findings.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not have any info from four seasons you'd have to contact [redacted] he was in charge of that dispute at four seasons. But here is the proof from my mechanic which states what condition the part was in when it left his shop and when it was dropped off at the advanced auto store. Thanks[redacted]

Worst customer service I have ever received in my life. I purchased a new ac compressor with my debit card and decided to bring it back just a couple of days later and and I didn't have my debit card on me because I lost it and I was waiting for my new debit card to Coke through the mail and they tell me I can't get cash back and all they can do is put it on store credit so now I'm $200 on the hole 2 days before Christmas thanks for nothing advance auto parts. You lost at least one customer today and I hope nobody else buys anything from you guys either.